VisualWorks

CampWorks

5 / 5 8 reviews

Who Uses This Software?

Campgrounds, RV Parks, Resorts, Marinas


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $795.00/one-time
  • Pricing Details
    based on the size of your campground/park
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • VisualWorks
  • www.campworks.us
  • Founded 1995
  • United States

About CampWorks

CampWorks is a comprehensive Windows based reservation management software for campgrounds, RV parks, resorts, bed & breakfasts, marinas, and storage facilities. CampWorks is feature rich with everything necessary to manage your business (maps, drag & drop grid, monthly billing, real-time online reservations, point of sale, quickbooks integration, payment processing, and detailed reporting). The intuitive design & supporting training videos make it easy to learn and use.


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CampWorks Features

  • Asset Management
  • Check-in / Check-out
  • Multi-Location
  • Online Booking
  • Permit Management
  • Point of Sale (POS)
  • Rental Management
  • Reservations Management
  • Site Maps
  • Utility Billing

CampWorks Reviews Recently Reviewed!


CampWorks has everything I need to run efficiently!

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The system is easy for even those with minimal computer knowledge. It walk you through a reservation with ease. I have checked out every reservation system out there and for the money there is not a better operating system. They are very prompt with the customer service as well.

Cons: A few glitches within the system that seem to happen when an email is being generated. The email for the system seems to be a bit older.

Overall: Has everything I need to run the campground efficiently without costing too much

Software is easy to use, reservations are very straight forward to book or adjust.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The system walks you through every step and will not allow you to proceed until certain lines have been filed in. It is easily one of the better reservations systems I have ever worked with; from local setup, to in-house booking to online booking, CampWorks is were the money is at when it comes to the software management of a campground.
The support received from the staff at CampWorks is great; they do get to know you and are very capable of walking you through any problems that you are having on the user end. The staff is also open to suggestions about their product and very knowledgeable about future upgrades or builds that are coming into the system.
The training software that has been developed is also top notch. It allows you to work in a "real time" environment, very similar to your own, and allows you the ability to see exactly how everything will be processed.
The new online booking tools that have been created are also a great tool. It allows your guests to personalize their experience, from seeing what sites are currently available to making requests on where they would like to be within your campground. As a user you are able to block out periods of time within the Campworks that reflect within the online booking system; which in the long run saves hassle from both yourself and your guests.

Cons: The online booking system needs so updates to reflect the ability to process discounts while the guest is booking from home.

By far the most affordable comprehensive campground office software around.

Jun 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We used to take reservations only by phone and input the information manually in a big binder. We researched about 15 different reservation systems, and even tried one for three months, before we decided on CampWorks. We chose it for several reasons:
1- Reasonable cost- CW gives us the most efficient features for the price. Other res systems were either more expensive or didn't have all the options we needed (such as group reservations, POS, online reservations) or they sold the components separately through third-party vendors at outrageous costs.
2- Easy to use- the system allows you to communicate important details & info about each reservation right in the guest screen, so there's never any mis-communication about special requests or double booking. This is a big deal when you have multiple office staff making reservations or you're working from more than one computer. And no more hard copy binder.
3- Online reservations- we really wanted to drive campers to our website and allow them to make reservations online--especially from their mobile devices. And they do!! Now they can learn more about the campground and make reservations at the same time, online. So we've definitely cut down on phone calls and have grown our business through online reservations. Campers often comment about our website and love the ability to make reservations online. And they send their friends there, too.

Also, we really like the new Client Dashboard because it offers a more efficient center for communication with the support team. They're very good at gathering your feedback, fixing bugs promptly, and then growing their products accordingly. Plus, they're campers so they understand camping. That really helps.

Cons: Some of the setup screens can be a little tricky, but the new Tip bubbles explain how features work in each section, so you can get help when you need it. So, still 5 stars!

Overall: If you're looking for an efficient reservation management system with a company that will grow with you, CampWorks is a good choice.

Love the program, great support, always open to new ideas.

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The program is very user-friendly. Keeps us organized with everything at your fingertips. Just started using my POS system and it was very easy to set up. I'm going to be set up for online reservations soon. I am sure support staff will make it a breeze.

Cons: I wish I could set up the reports more to my individual needs and maybe only see the reports that I use all the time.

Overall: When I bought my campground there was no computer system at all. I had to search around for one quickly and have everything enter within a few months. With Keith's help I was up and running in no time. Ever since anyone I train has no trouble learning the program, in fact they teach me a new trick ever once in a while.

Top notch.... it has only gotten better over the years, a great product.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer support that understands the business requirements, ease of use, practice sessions and training videos for new staff, developers take the suggestions from their users to heart and make changes quickly with high quality, overall a great company to partner with.

Cons: Now that the owner of CW is full time nothing really, previously I would have said limited available support but that has improved significantly.

Overall: Great management of my business, tax submissions, revenues, site management, overall a great product to use.

Always get a quick response to questions. The continuous work to keep improving & updated is great.

May 31, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great library of training videos. Ease of use & ability to quickly see status of multiple reservations at once. Multiple reports provide several options for managing current & future reservations. Option to convert some of the reports to MS Excel.

Cons: Would like the capability to be able to look at the specifics of more than two or more reservations simultaneously. Missing one of the traditional Microsoft controls keys like control/Home to quickly get to top of pages

We could not run our business without CampWorks. A MUST for a thriving reservation business.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The program is adaptable, simple, used constantly, and the support is phenomenal. Information is easily accessible, and history is complete. Repeat customers are always surprised and pleased that we are able to access info from previous reservations, and appreciate that we are able to keep track of them, their history, and their future reservations.

Cons: There is not much you could do to improve this. We have nothing but good to say about this product.

Overall: Our business would not be as successful, if we were not able to have access to a program that allows us to run the successful business we are a part of. It enables professionalism, perfectionism, and more information than we could hope for in a simple straight forward manner. Easy to use and explain to employees, yet secure enough for management. During our busy seasons we use this program hundreds of times a day. A lifesaver.

Fantastic software with fantastic support!

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is very intuitive to use. All of our staff is able to quickly be trained on it to excellent proficiency. One of the most important aspects to this software is that everything is integrated together. Camp spaces, point of sale, reports, credit card processing, CampWorks does it all in one efficient package. Our employees have used many of the competing software options at other campgrounds, and all of them prefer CampWorks. And the support is fantastic! No matter how big or small the issue, support team are quick and ready to respond to make your experience the best it can be.

Cons: Like any program there are little bugs, that is probably the least enjoyable thing. But the bugs are few and far between and when they do happen, they are right there ready to fix them.

Overall: The benefit is like I said earlier. It is very easy to use, so it cuts down on training time. It is also all integrated into one system so there is no need to use 5 independent systems to do the same thing. And the biggest benefit of CampWorks is the amazing support your get from support team. They aim to please, and they succeed every time.