Who Uses This Software?

Software development teams, startups, and companies interested in agile workflow.


Average Ratings

79 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $7.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Pivotal Software
  • pivotal.io
  • Founded 1989
  • United States

About Pivotal Tracker

Pivotal Tracker is an Agile project management tool from the agile software development experts. Easy to use, Tracker enables real time collaboration around a shared, prioritized backlog. When everyone shares the same view of what's going on, product owners know where things stand and developers know what to focus on. Simple, yet powerful and transformative, Tracker allows your company to bring the right products to market faster, and continue to deliver as the world evolves.


Pivotal Tracker Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Pivotal Tracker Reviews Recently Reviewed!


Capterra loader

Nice-looking app to help keep agile teams organized

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It has a really easy-to-use, friendly design that makes it simple to track progress of stories, keep things organized in projects and move items around when priorities shift. Stories provide a level of detail that helps keep teams aware of progress. They recently introduced customizable story templates, which have been great for making sure our bug tickets have the level of detail we expect on our team. I would highly recommend Pivotal Tracker for agile teams looking to keep organized.

Cons: I wish there was more customization in the app. Some of the stages of a story don't particularly fit within our team's workflow, and the agile approach of velocity and estimates don't currently apply to us, but seem to still determine where our stories fit in a sprint. It would also be nice if the app brought more of a product management approach into it's design - currently, our list just ends up looking like a large parking lot of features, and we end up doing a lot of dragging and dropping to put things in order. It would be great to show that these things are tied to particular product goals.

Overall: Our team is able to stay on track with work in a sprint and spend less time chatting on Slack about story progress, and do all the communication within PivotalTracker. Overall, this has kept our team organized and accountable.

Smooth Agile Tool for Startups

Feb 09, 2016
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I liked that the contents of the dashboard is customizable for every member of the team who all had different roles. For instance, as a web developer I constantly kept my eyes on "My Work", "Current", and "BackLog" as I liked to track my tasks as well as what others in the team had in progress. On the other hand, the Project Manager had "Charts" and "Epics" opened as he wanted to track the velocity of the team. Aside from the customizable element, the dashboard was easy to edit as changes to an existing story as well as creating new ones could be accomplished in one tab/window without moving onto a new page. Because everything could be tracked with a one page view, it provided a good summary of what everyone was up to as well as nice way to track individual tasks.

Cons: For a larger team I feel that it would be difficult to keep the dashboard maintain the nice clean look. As a developer that used Pivotal Tracker in a startup accelerator, every project I worked on was for a different company and each team had about 4 to 7 people (which was a good size for collective Pivotal Tracker usage). In a larger company, there could be larger sized teams which could potentially make the dashboard more cluttered and thus require a careful categorization of their projects for later review. Although I personally did not have to face this scenario often I could see it being a bit of an issue if my team and company was that of larger scale.

Recommendations to other buyers: If you are a visual person like myself, I recommend looking for softwares that has an elaborate dashboard. In an agile team, having a dashboard that is easy to see is crucial and even more so if all the functionalities are there. I like not having to open multiple windows to view and edit details of the stories because then I could see everything with the bigger picture in mind. At the same time it has to look uncluttered as much as possible. Otherwise the use of Agile softwares depends on the size of the team and how important it is to track historical records of different projects down the line.

Tracker is an easy to use, constantly evolving, task management tool.

Jul 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Tracker is great value for the cost!

Having visibility into which task is next in the queue and easily adjusting task priority when demands change is really helpful. The description and comment sections are great to keep topics and discussions related to specific tasks all in one place. Being able to use markdown to format text is also really helpful and provides a lot of flexibility.

I've been using Tracker for over 2 years now, and it has been great to see the product evolve. There are always new and thoughtful updates to the software which are both helpful and don't require you to relearn features or re-acclimate yourself to the tool.

Outside of the tool itself, the Tracker community and blog are great resources for best practices as well as learning about how other organizations are leveraging this tool.

Cons: For smaller teams and projects, the point estimate feature and much of the in-depth analytics hasn't been that helpful for us in terms of making actionable decisions. With that said, for the right project and for large teams with many collaborators, I can see how these tools could be useful.

Very simple and easy to understand project management tool

Jan 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Pivotal tracker is very lightweight project management tool with easy to understand user interface and contains most of all types of feature of advanced project management tool. We are using pivotal tracker in one of our recruitment management software to track the progress of software. We have been using this software for more than 3 years now buy so far It is free of cost as we are using public project that is free of cost. It provides all basic feature of agile process like releases , epic, stories and issue tracking. Best thing is it can be managed on a single page.

Cons: Pivotal tracker doesn't support estimation of tasks in hours as supported by JIRA .Pivotal Tracker doesn't provide more formal method of agile process like sub-task estimation, sub-task life cycle, test case creation, work log, sub-task assignment, complex reports, custom task lifecyele.

Pivotal tracker has a poor pricing structure and only be used in agile projects. Mobile app need improvement.

Easy to Use for Small and Large Scale Projects!

Feb 03, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal Tracker is very easy to use, but you are able to get granular with projects if you need to. Basically, it works for small scale and large scale projects. The software is very organized which contributes to its ease of use. If you manage or create multiple projects with the same structure, team members, or stories, you are easily able to create a template that can be uploaded each time you create a new project. This greatly reduces the time it takes to setup projects within the software if your company manages a high volume of similar projects. The best aspect of the software is you are able to give point values to stories so you can track project velocity and estimate time until completion.

Cons: If you work on multiple projects at once, it can be difficult to view all stories you own across all projects. You will have to manual setup a multi-project workspace in order to see all stories that you own. If a new project gets created, you must manually add it to the workspace. This is the products biggest downfall in my opinion.

Recommendations to other buyers: Pivotal Tracker is definitely one of the best Agile project management tools on the market, but it will also work if your company doesn't follow the Agile methodology. It is an online software, so you don't need to worry about making sure all team members are using computers with the same operating system. I would definitely recommend it to companies looking to organize their development or software engineering projects.

Great tool to manage projects and time

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Having multiple projects going in multiple different areas of the company ( sales, marketing, development, etc) is very easy to track and to properly manage all the different projects going on in the company

Cons: While there are some organization with tagging user stories and creating epics, it would be nice if there was a way to order all stories in a filtered way. The issue we are running into is that we have many different projects, some of which are related to each other, but are randomly organized by the tag; rather than the date created or the priority.

Overall: For the most part, internally, this has replaced email. We also use this to manage all company goals and initiatives, bug fixes, new features on the website, etc.

It also allows us all to see the pipeline of new initiatives and allow someone who might be the best person to work on a specific project take ownership of it

The - Project Management tool for Software Development Teams

Feb 01, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Its made FOR & By software devs.

Cons: Its a bit clunky with lots of tabs open. Some light UX simplification could help. Also more markdown options ( or a bit clearer docs ) on how to write more formatted descriptions for stories & comments.

Overall: Been using tracker for a few years now. Its continually improved, but also kept a baseline of core functionality thats remained fairly static. It achieves its purpose, and doesn't throw in a lot of bells and whistles. Project / feature / story pipeline management core to storing information about past bugs, assets, ideas, implementations. Its served as alternative documentation to many of our projects. When consistently used, can be a very effective management tool for software proejcts.

Recommendations to other buyers: Theres no alternative in my mind for serious software dev teams. Atlassian / Trello / Jira all to heavy handed and convoluted to be effective with teams of primary devs.

Pivotal Helps Keep your Team Organized

Nov 16, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: assigning tickets to team mates, tagging them in notes so they get a notification, and the approval process.

Cons: estimating tickets seems a little hard to predict as a non developer..

Overall: We have been using Pivotal Tracker for several years now and it has quite a few features that keep our development team organized. We don't use the layers that predict how long feature will take those elements tend to require some programming knowledge and since I manage the system it's hard for me to assign point values to those. But I expect that adds a few more layers of functionality. Just the basic of being able to create a development ticket, assign it to a developer, tag the designer in comments so he gets inquiries, and use the approval process is a game changer in terms of staying organized. Everyone can tap into Pivotal Tracker and know exactly what their game plan is for the day.

Pivotal Tracker is our daily agile management tool at a tech startup.

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Pivotal Tracker does a good job for agile product teams, allowing cadence and 2-week sprints to be easily organized. Stories can be sorted by labels, epics, or workplaces (these can include stories across multiple projects/labels/and assigned team members).

Cons: Pivotal Track is difficult when using it for a product team with lots of different project boards (i.e. Design, IOS, Android, Backend). It's hard to keep track of what you are assigned to across different projects. When someone comments you on a story, you receive an email notification, but there is no other way to keep track of outstanding questions or needs without going back through all of your read emails.

I use this as a Software Engineer on a scrum team daily, and enjoy the process it enforces.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the interface of being able to drag and drop/re-order anything. Customization is very high, being able to tag/re-name/add new categories to suit whatever project you may be working on. I like the 'blocker' feature that you can add to stories, as well as the fact that the stories support markdown. There are a ton of integrations with GitHub and Slack that help us stay on top of our projects.

Cons: The one thing that can feel disorganized is keeping track of who is working on what. I'm on a large team, and it's easy to feel like there is too much going on. However, there's a feature that you can use to filter and show only what work you're attached to.

We use Pivotal Tracker for s/w development task management, and some project tracking.

Jun 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's quite easy to use, and has good 3rd-party integrations (such as with Slack and with Github). It allows a good level of detail within each task item, and the app updates nicely on they fly when several people are editing the tasks at the same time.

Cons: I don't think I've noticed many; perhaps it could allow more customization of task attributes, or Sprint/Project details -- but I don't think we've been limited by that at all.

Overall: Solid task management and project management features, with good 3rd-party integrations.

This is how we keep our team organized. With many projects and 2 continents - this makes it work.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The organization factor is huge with this! We are able to be organized as a whole company while allowing teams to work together and collaborate regardless of where they are located.

Cons: The email alerts do not always come in a significant amount of time necessary to move the project along. Luckily, we have a slack channel where we all communicate and collaborate as well.

Overall: The ability to go back and review previous projects so that we have a precedent established for future ones with ease helps tremendously.

Excellent Software Development tracking tool

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Epics, Stories, Bugs, Tasks, Features

Dependency

Google Drive integration

Ability to apply tasks in a story and add notes and links to each

Cons: Forcing an agile model into a project that does not need it

We use a hybrid method and the fixation on Agile gets in the way of resource planning

Lack of ability to plan resources by story or task based on estimates for each person involved

Overall: time saving

better planning

better tracking and audit

knowledge and asset building

better outcomes

Efficient tool for Agile planning, although a bit rusty

Nov 27, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once you get the hang of it it's pretty easy to use; tasks just go in according to stack and it all makes sense. It has a good drag and drop ability which I find very useful.

Cons: I don't like the fact that I need to hack my way around it to fit my needs. Also the colors are quite depressing to be honest. Graphics are kinda old fashioned if I'm fully honest.

Overall: We use it to plan our iterations and see what can fit in and what can't.

Dive in! (or stay out, no half-measures)

Jan 16, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Our company started using Pivotal Tracker to manage software development in an outsourced environment. It seems to be a really successful tool in that regard. It's collaboration features are strong, its assignment tracking is very strong, and its reports are pretty good. If you have an application to manage distributed tasks that are each of significant effort -- say a few hours to a few days each -- then Pivotal is a top contender and you should review it carefully.

The problem that I have with Pivotal is that its success in the coding side of the business led to its adoption across the board in all our business processes. Here's where the trouble started. It's a little too slow to use with tasks that should be measured in minutes rather than hours -- it adds too much relative overhead. Of course, there are ways to deal with this like using Zapier to integrate a list tool or Trell or the CRM with Pivotal... but then the real question is why go to all these lengths to apprise teams in other departments to a level of detail they are not interested in?

So, if you're developing code, debugging code, or create documents that that, say, 2 or more hours each, Pivotal Tracker is an excellent way to organize, and, well, 'track', progress, report on relative team velocity and, most importantly adapt workload to current work pave (it automatically moves stories from background to active based on the calculated velocity/workload of the team -- that's pretty cool.)

But if you just need a list, or if you existing tool, like a CRM, already has task management then don't complicate your life.

The best story-based project planning tool

May 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the fact that it has a well-established processes which is built upon agile methodology in software development. This helps in giving a sense of direction to anyone who is new to agile processes. You don't have to worry about what are the stages and how to group your tasks. With PT your agile development is as seamless as it can ever get.

Cons: What I will least like is the algorithm used in calculating team strength because if non developer such as project owners are involved in pivotal possible to overview the progress and see what task has been performed and what is left, a false team strength is added which doesn't give an accurate assessment of the team.

Awesome Software Project Management Tool

Mar 14, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I used to be a Pivot.

Pros: Tons of tracking and story organization tools to create "epics" (batches of stories), "labels" (grouped stories) and analyze projects.

Cons: There are such a multitude of different options and tools that it can be overwhelming at first glance. You really need a "Pivot" to teach it to you to fully understand how to use it.

Great for managing Development life cycles

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Works well for companies with an agile structures. Allows developers to be in contact with end-users form any where with the mobile app. Great for getting bugs and enhancements closed quicker.

Cons: Unable to export data and analytics form the application to flat files or other means such as xml which could be used for importing into other application and integrating the status and analytics of the open bugs and enhancements.

Capterra loader

Incredibly slow and laggy to the point of hurting team productivity

Jul 06, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: I think the user interface is really nicely done and it's intuitive to use and quick to learn. I also like that it's easy to drag and drop stories in priority order which is more efficient than Jira.

Cons: The software is EXTREMELY slow and laggy. It sometimes takes 2 minutes just to load the web page from scratch (and this is true on all browsers and in incognito mode). Clicking to open a story can take several seconds, and clicking on a thumbnail to see an attached screenshot can take 10-15 seconds. It feels like pulling your hair out and really slows down productivity. Their mobile apps are also slow and very buggy - it oftentimes shows ??? as the owner unless you clear the cache. I've tried to report these issues to their customer service team but they blame it on "network issues on my end". That's funny since it happens on every device and from every network I've accessed Pivotal Tracker from.

Overall: Project organization, prioritization and triaging.

This product is efficient and effective!

Feb 16, 2016
5/5
Overall

3.5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that once you learn how to use this product then it is very quick and easy. It is efficient and effective! Many different teams at my company use this product and it seems to keep everyone on the same page and on track. It is a great way to communicate with the developer and the implementation teams and make sure that the changes to the website are made.

Cons: In the beginning, it takes time to get used the product. It isn't completely intuitive in the beginning but once you do learn it then it becomes second nature. It just takes a bit of time to learn it and feel comfortable with it.

Recommendations to other buyers: I would say that it is important to evaluate how easy it is to use the software, how efficient it is, and if it meets your goals and needs. In the end, does it do what you are looking for? Does it accomplish what you are trying to do with this product?

Pivotal Tracker for Bug Tracking and Project Management

Feb 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: For my line of work, the product is pretty straight forward and easy to use. I don't manage projects but am always entering, reviewing and updating stories within the project and have never had any trouble. It doesn't take too long at all to get acclimated with it and once you have it down, it's smooth sailing. I really like the that they keep the product up-to-date and add new features.

Cons: I haven't had any issues with the product so far and anything that was a small minor annoyance has been fixed with their newer updates. Small things make big differences.

Recommendations to other buyers: Are you looking for a bug tracking system? Maybe a project management system? Then look no further! I really have enjoyed using the product and would venture out in saying that it's probably the best bug tracking system I've used thus far.

Helps keep different departments on the same page when it comes to shared projects.

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Provides an easy way to categorize and prioritize projects and also makes it simple to detail the scope and provide details so everyone is up-to-date on what needs to be done, what's blocking progress and where the project is at that very moment.

Cons: Inevitably, the tracking piece is run however works best for the person who uses it most. It allows for a lot of customization, but that doesn't always translate to the same kind of goals for everyone using it. Being able to set project reminders would be helpful so things don't get left behind but otherwise notifications work well.

Overall: Helps track projects through their lifecycle and make sure our design and web dev teams are consistently doing the same work in the right order.

Pivotal is an awesome piece of software, I've loved and used it since the day I discovered it.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love how simple estimates are on stories, how it tracks velocity, how easy it is to use and it's a great price point for my business.

Cons: Showing everything together can get unwieldy, it does take management to keep things clean and it's fairly niche, but those are also things I like about it so it's hard to be too critical.

Good project management software with a few draw backs

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like how you are able to visually organize things in an easy and straightforward way. The search is also very powerful. I also like how there is an easy to access done queue if you want to reference stories that your team has already completed.

Cons: Its frustrating to only be able to add 3 columns to a project. It has forced us to do a lot of "hacky" customization to make it support our processes.

Overall: It allows our teams to manage ongoing projects by creating and assigning stories to members of the team.

Intuitive Software with Great Features

Feb 16, 2016
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to filter through the stories lists so I can see exactly what information I'm hunting for. This is especially useful on projects with lots of bugs or feature requests, so I can limit the list to only the stories relevant to my work. I also like how frequently Pivotal is updated with new features and upgrades... it feels reassuring as a user to know the product we're using is maintained well!

Cons: It's difficult to see all information across all projects at a glance, in my experience. I'm involved in dozens of projects simultaneously, all with incoming bugs and feature requests, so it would be really useful to be able to see everything at once easily. I know it's possible to create a workspace to do this, but I'd prefer to have it work out of the box.

Recommendations to other buyers: Make liberal use of labels and tasks, it will greatly improve the effectiveness of new stories and issues being tracked.

Favorite project manager we've used

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Managing different states and having two parties (owner and requester) baked into each story are probably our favorite features.

Cons: Workspaces, a very powerful (and until recently underutilized by us) tool, cannot be shared with the team every team mate has to create their own.

Concise product for agile development

Dec 22, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - Nice story filtering options

- Helpful analytics views to track project trends and sprint velocity

- Awesome email notification integration

Cons: - Ux is very clumsy

- Lack integration with version control or team collaboration platforms

Capterra loader

Keeps track of your software development

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the overall functionality and the way it works. It sends emails for activities, team collaboration is good, and setting goals and landmarks is quite helpful

Cons: Pivotal Tracker can do a bit better with it's UI for better user experience. Besides that the price tag is not very convenient for most users.

Overall: Able to track time and milestones for software development

Great for delivery-focused, agile software teams

Dec 09, 2015
4/5
Overall

2.5 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product is opinionated enough to have a clear purpose but reasonably flexible. Plus it comes from Pivotal, so I trust that it will be reliable and performant.

Cons: The product's great, but it doesn't solve problems associated with incorporating research and design into an agile workflow, so it's not the be-all-end-all of software development trackers.

Recommendations to other buyers: It's not for everyone, but if you want a system that supports an active agile or XP team, it's one of the best built.

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Apr 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Easy to collaborate with no fuss.

Apr 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use allows for multiple parties to communicate in a seamless manner. Ability to reference and call out are huge positives.

Cons: Not very mobile friendly unless utilizing on a tablet or larger mobile screen. Should be further optimized for better experience.

Extremely customizable proj. and issue mgmt. system

Oct 29, 2015
4/5
Overall

3 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Innovative interface with a lot of control over what you see, what is filtered, what you're interacting with, etc. Help videos and knowledge base are well developed and informative. Lots of integration options with external systems.

Cons: Compared to something like FogBugz which is much simpler and more intuitive, the degree of complexity within Pivotal can be a little jarring, and some setup and accommodation time is usually required for newcomers.

Recommendations to other buyers: Since Pivotal is more complex and somewhat more expensive, make sure that *what you need* isn't really something simpler such as e.g. FogBugz. If you do go with Pivotal make sure time is set aside for the learning curve for yourself, your processes, and/or your internal users.

Quick, efficient and a pleasure to use.

Feb 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The search engine is highly optimized and makes sifting through our QA Database easy. Additionally, there relatively zero downtime. The few times we've experienced a drop, they keep their social media updated every couple of minutes so you can refresh and follow along as the issues are fixed.

Cons: Right now there's very little info on the history of a project. Individual story histories are available, but you can only bring up one product's history at a time. They "are" working on it in a tab called "Analytics BETA", however, it's a bit of a blatant feature that should have been included for launch.

Recommendations to other buyers: Make sure your team can work without an in-depth project history.

We use pivotal to track all of our engineering projects broken out into the different tasks.

Jun 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's a pretty robust development tracking tool and it helps keep us very organized in our weekly and beyond development planning. It makes organization of many different threads much clearer and keeps us on track.

Cons: It's not the most intuitive setup. It took awhile to feel like we were using it to its full extent of its benefits and really maximizing the value of it's features. Maybe a clearer intro would have helped.

Improve your software development and tracking with PT!

Feb 07, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I've used this tool for over a year and it has helped improve management with ease. Our teams are colaborating better then ever, bugs are getting fixed and we're able to see improvements with each sprint. Accountability is up!

Cons: Hard to find a single con. The software is well managed and use input has been considered in its own development of bugs/enhancements. They must be eatting their own dogfood at PT!

Great for simple work flows

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It was simple to setup and start running. The one main view makes it easy to see everything so nothing gets lost.

Cons: Ff you have multiple products and 1 team, the software did not do well at forecasting and release planning. One of our smaller teams still uses it.

I used pivotal tracker to manage my product timeline

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: It was the perfect way to keep my product timeline up to date. It allowed me to easily collaborate with my engineering team.

Cons: It took some time to learn. There's a lot of features I don't use and can seem a bit cluttered sometimes.

Capterra loader

Great for Collaboration Between Developers and Designers

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's innovative. When I click on a task that needs to be edited, I get a menu of items that are typically fixed towards the upper half of the page. It's a very smart way in which to show what modifications can be made to the task, but without overloading the overall layout with too many options.

Cons: I'd love to see a more modern UI or different themes for the overall dashboard. I find that my eye tends to lose focus because the colors being used to highlight tasks that are either in progress or completed are not prominent enough.

Really helps organize

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: I will preface my review with the fact that I have never used a substitute for pivotal. This is the only tool like this that I have used. It has helped our product/development team organize things effectively. The ability to click and drag stories from one spot to another makes things easy to manage.

Cons: If you have multiple projects open in the same view, some projects don't consistently allow for stories to be "dragged" from one project to the other. You can do a few clicks to move them, but the drag doesn't always work.

This tool will greatly speed up your project workflow

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am in love with agile development, and this tool provides everything you need to implement the agile workflow effectively.

Cons: The only thing I'd like to see more of is integration with 3rd party apps and sites. Other than that I have no complaints.

It has been good so far.

Feb 17, 2016
4/5
Overall

2.5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to assign stories to developer and have a bird's eye view of a project.

Cons: It is hard to view all the tasks that I am assigned. Let's say I am included in 15+ different projects and I have stories assigned to me in different ones, I would need to go to each individual project to view my tasks. I know that I can group all my projects, but that is too much of a hassle. It would be nice if there is a way to view all my tasks in one panel, like a todo list.

Recommendations to other buyers: Create workspaces so you can clump multiple projects together. This makes it easier to see what is in your icebox and see what tasks is assigned to you.

Effective but not shiny. Makes following agile easy.

May 10, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like how clear Pivotal Tracker is with it's integration of workflow and mythology. Using Pivotal Tracker I found it really easy to follow an Agile Development methodology. I especially liked the workflow for checking out tasks, and submitting them for approval.

Cons: It doesn't feel as "friendly" as other more consumer facing management tech. However, it is designed for serious work by serious teams. It fulfills this purpose very well. No unnecessary gradients, color splashes, or neon.

Sleek project/task management tool

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I especially like the fact that the dashboard is editable to suit my particular preferences and that my remote staff can do same time. Being the team lead, I love that with one page view I can also track the tasks and progress of my team members

Cons: I don't think this is good for a team larger than 10 because then the dashboard will be terribly cluttered with be too many windows to open. But in all its a smart co-working tool for small businesses like mine

Great project planning tool

Dec 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: When building out our web application (Methodologee), we needed a story-based project planning tool/agile software that allowed our team to collaborate and execute all the features instantly. We were referred to PT by our Senior Developer and loved using it.

Pros: Great agile software, easy story writing tool, API to the feedback and knowledge based tools we were using.

Cons: The mobile app was not that great but it might have improved by now.

Capterra loader

Great once you get the basics down.

Nov 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Lots of tools here, from basic use to power users.

Cons: Took time for the team to understand its functions.

Efficient Program Management without Over-Complicating

Feb 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal Tracker is a great tool for easy accountability and time management when working with multiple projects at one time. It allows you to have a snap shot view of each project and where it is in the process from start to finish. It is a very reliable program with great backing (customer service support) and detailed processes that are easy to follow.

Cons: No complaints. This software has been a great resource for me.

Recommendations to other buyers: Definitely take a look at this software. It is efficient and detailed without being overly complicated.

Pivotal Tracker Review

Oct 26, 2015
4/5
Overall

3.5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like the way the products provides, burn rates, project/scope management, and gives you the ability to easily keep team members tied to overall projects and mini projects separate.

Cons: I dislike the mobile experience. I feel like its extremely difficult to attach imagery and I always seem to constantly provide duplicate images for projects.

Recommendations to other buyers: This is a great product to integrate into projects. The user interface look is somewhat clunky, but the tools and features are pretty robust for the overall tool.

Pivotal Tracker Review

Feb 16, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product provides a lot of options and settings that allow you to customize your project tracking.

Cons: While you can't directly relabel some functions, the use of some functions allow you to tackle any job that you throw at it.

Recommendations to other buyers: Hows the softwares usability? Is it easy to pick up and start working out of the box?

Fantastic project management app!

Jan 27, 2012
5/5
Overall

Comments: I've been using various tools (BugZilla, Trac, Todoist) for keeping lists of bugs/new features for web development projects, and Pivotal Tracker is the most impressive one, by far. The coolest feature is that you can update stories during the meeting, and everybody will see updates in real time. Ability to attach a Google Doc is a life-saver - it keeps stories clean, and allows to plan things in a truly collaborative way. There are also third-party plugins for git and github integration, although I haven't tried them yet.

Cons: Realtime updates could be more instantaneous for European users - right now they take about half a second. It would be nice if there would be a way to paste a screenshot without first saving it as a file.

Been an extremely helpful tool for project management with our development team

Apr 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Shows what kind of pace/trajectory you're on based on the amount of tasks you've completed. Makes large projects manageable to complete.

Cons: I don't really have any complaints. I'm looking at this tool from the project management side, so I've had no issues using it to create stories and assign to developers.

Feature rich, but a bit clunky

Feb 27, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: API makes it easy to automate story creation and maintenance for development lifecycle related tasks.

Cons: Interacting directly with the platform is clunky and not always intuitive. The search feature is over complicated.

Overall: Project and bug tracking and organization

Effective Project Management Tool

Feb 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can "start" a bug task, and easily tag people. Also the notifications are very helpful so I can instantly see when my attention is needed on a particular story. I also enjoy being able to look at my projects one by one, so I can focus on completing one project at a time.

Cons: I would like it if I could re-check the notifications so that I could go in to the whole task, read it and then make the notification highlighted again. Sort of like making your inbox emails look "unread" so I can go back in there when I'm ready to do the task and still have that reminder.

Recommendations to other buyers: The more you use this program the easier it becomes. It was intimidating to me at first, but after using it for a week I felt confident using it without any issues.

Mar 31, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely
Capterra loader

Great For Agile Project

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros:

I really liked the organization of agile projects. The search by tags allows you to find the information you need easily. Integrates with other applications such as JIRA or BUGZILLA

Cons: Sometimes i see too much information in my screen and i fell lost.

The person who configures it must be very organized. Otherwise the tool becomes unproductive. Since the interface does not guide in the organization

Good enough to manage small and medium sized projects

Aug 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Extensive amount of ways to customize it for required management style and processes. Light-weigh interface with good performance.

Cons: The UI is looks quite outdated and provides not the best experience. Hard to get used to it after using most of popular alternatives.

My working day starts and ends with Pivotal.

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As a manager of developers, i find there is no better option than PivotalTracker. We use pivotal for longer term projects and short-term maintenance tasks. Pivotal's epics allows us to keep features super organized and its resource estimation helps us provide useful estimates to the higher-ups. We also use activity hooks to connect our slack and github integrations.

Capterra loader

Keeps things organized

Sep 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal tracker was definitely useful in keeping our dev projects organized when I was actively using it. It allowed me to see what projects where in what stage and made it easy to know when we needed to do testing.

Cons: I personally had a hard time navigating it but I only needed to know certain aspects of it and I was able to figure those out fairly quickly.

Overall: Definitely helped keep track of projects but I found it a bit confusing.

Pivotal gives the entire team visibility into our roadmap

Oct 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Comments: We've happily used Pivotal as a team for a couple of years now. Anyone on the team can contribute to creating stories that are then prioritized accordingly and brought into our product. The feature set is robust while the UI is intuitive. Our team has built some great product features by using Pivotal as our mode for keeping the team focused and aligned.

Great Project Management tool for engineering teams

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Organization - I feel like it does a great job keeping us organized on a few levels - (1) from week to week on sprints, and (2) organizing based on tags. It's generally easy to project out the next few weeks of tasks and search through the backlog.

Cons: It was a big challenging to navigate at first. After a month or so I was used to how my team was using it.

Very neat and organised way of planning your project

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is so handy for planning out features, chores back and releases of a project. I also love the integration which Github which automatically finishes my tasks after committing

Cons: There is not much help tutorial wise on how to use the application. I found very few videos on YouTube and none really helped me fully understand how to use pivotal tracker

Pivotal Tracker is great for pros.

Aug 08, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal Tracker truly keeps you on track if you know what you're doing and how to use the platform. Great for big teams with well-established processes.

Cons: Works best if you stick to a specific method of agile project management with developers working in teams of two. However, if you have your own "DIY" type methodology, Pivotal Tracker may become too clunky and rigid to accommodate your workarounds.

Efficient Agile Management tool

Oct 20, 2011
5/5
Overall

Comments: This particular software causes it to be actually simpler to get at the very best efficiency tool available. I had no regret in choosing this particular software . It does an excellent work simplifying many of the procedures involved with controlling tasks, as well as truly assists my personal group remain linked.

Brilliant for managing Kanban style projects

Jun 05, 2014
5/5
Overall

Comments: We have used Pivotal Tracker to track the progress of each user story, bug, feature, and epic and we have found that it has focused the team into delivering high quality software.

Pros: Easy to use. App available on iPad which is a massive plus.

Dec 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Useful for software development

Jan 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Cons: Interface

Overall: We've been using Pivotal both internally and to collaborate with clients. Helps a lot with keeping track of a project's overall status, possible showstoppers and team efficiency.

Elegant, easy to use agile mgmt tool

Jul 14, 2011
5/5
Overall

Comments: It is by far the easiest agile mgmt tool my team and I have come across.

Pros: The column layout is intuitive and I love how the colors and icons tell the users so much information yet blend in so beautifully together.

Making Teamwork Easy!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal let's our entire team see our plans in real time and work on projects seamlessly. I love the drag and drop feature.

Cons: I honestly really liked this software. I have used a few similar products, but this one is the most intuitive.

Best Agile Project Management Tool

Jul 12, 2011
5/5
Overall

Comments: I really like the single view to manage an entire project. Easily prioritize and assign tasks, while staying on target to complete assignments based on your project velocity. Plus, I can finish tasks and update Tracker from my iPhone.

Great tool for keeping track of project implementation

Feb 16, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Pivotal Tracker is the perfect tool to help keep track of the status of the all the stories your engineering team is working on.

Task management made Easy with this.

Apr 17, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Have been using this tool for 2.5 years, that is great proof of this tools user friendliness & quality.

Great software, love it

Jul 25, 2011
5/5
Overall

Comments: One of the most user friendly management tool. Love how it integrated so many different other applications. Absolutely great to use.

Just makes tracking easy.

Oct 02, 2012
5/5
Overall

Comments: We use it in our daily work. Managing and monitoring task within different teams is just at ease.

Good project management tool

Oct 19, 2011
5/5
Overall

Comments: It's very comfortable to use this tool.

Capterra loader

A good agile tool for software and dev teams.

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to easliy tag someone in a comment, as well as the multiple 3rd party app integrations(Slack, Zendesk, GitHub to name a few). It's also highly customizable being able to addnew categories, re-name, and tag whatever you are working on.

Cons: It can tend to get slow and laggy and the mobile apps are slow and buggy. There is also no way to export data or analytics.

Decent work Tracker

Jun 16, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Pivotal Tracker is great progress tracker for a startup, looking for something simple and easy to set up.

Cons: Pivotal tracker User experience is pretty terrible, only has a cardwall view. It was hard to find information.

Overall: Stay on top of my task without falling off

Dec 09, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Sep 10, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Value for Money

Not to pivotal

Dec 21, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: its nice i suppose but theres other options out there that are way cheaper and do the exact same thing

Cons: its soooo incredibly expensive for what it is, the customer service is subpar, look for alternatives