Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Open source
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Redmine
  • www.redmine.org

About Redmine

Redmine's open source project management application runs on a Ruby framework and allows you to customize the application to your needs.


Redmine Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Status Tracking
  • Time & Expense Tracking
  • Traditional Methodologies

Redmine Reviews Recently Reviewed!


A very beneficial tool in project management

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The tool organizes the projects very well (you can administer more than one without problems), you can track incidents and errors separately. I love personalization in the distribution and categorization of the stages of the projects. it is entirely useful to cross-reference tickets (which are related). this prevents the creation of orphan tickets since you have an absolute control of the resolution of tickets

Cons: It is well designed for the management of small to medium-sized projects .. with large projects it is complicated because it allows to make so many changes in the structure of the project that it is counterproductive, at first the interface seems easy but when using it and having so many functions that it would be necessary A previous training for the use, it becomes very expensive when you upgrade to the premium versions of the tool. The Ruby on Rails pre-configuration requires technical experience, this is an additional cost. The administrative interface is not as effective and does not offer as much functionality as the rest of the tool. the distribution and loading of errors and incidents must be well defined, it can be a problem if the team does not understand well when it comes to "closed / result" or "Open / solving" ... it is not a 100% tool intuitive

Outdated UI

Jun 06, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: To create tickets and follow overall progress, it's OK.
It's simpler than JIRA which makes it easier to use.

Cons: The interface looks like it was designed in the 90s and is quite daunting for new users.
Some UX elements are very annoying (you click on a link, it opens in the same window ?!, drag and drop in non-existant, etc.)

Overall: We follow the progress of our dev team.

Coordination of tasks and communication of the participants.

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows you to customize the statuses (columns), automatically assigning those statuses to stories and tasks that run across the board.
It allows anyone with sufficient privileges to move the post-its, thus making possible its use for daily meetings.

Cons: There is a lot of waste from the point of view of agility, although it is very well resolved, it is cut with more than 3 stories and therefore requires scrolling. This reduces the aggregate vision of it and reduces the vision of the whole and the progress of the sprint.

Capterra-loader

Best Project Tracker/Management/Team Tool bar none

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can get the bare bones redmine up and running in minutes using a bitnami stack. Out of the box it's built for speed and simplicity, but if you are prepared to put some minimal effort in to add plugins, you can add many features, all free, that take it to the next level.

Cons: The barebones version leads many (reviewers on this site included) to think that's all there is. It's built to be modular and extensible, so if you don't like the UI, you can simply add themes, if you want it to do additional stuff like tight email integration, agile (yes there are multiple free versions), helpdesk, Work Breakdown Structures, Charts, fully customized menu bar, repositories, Vault, Excellent Wiki, integrations to Slack and other ticket systems etc - you can do all of that. But because people see versions of Jira or Service Now running with more features (both of which require much more knowledge and effort), they think that redmine is underpowered. So imho that would be my main issue - it's reputation regarding functionality and security - both unfounded.

Overall: Excellent project/tracker management - faster execution of projects

Pretty good web-based project management software

Jun 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Redmine is a good choice for startups and budget-conscious teams. The feature set is passable and the price is right. Being based on Ruby on Rails means it is adaptable to many databases.

Cons: The software design is showing its age. The UI doesn't really compare to modern web apps. It is also lacking in terms of analytics.

Capterra-loader

A good tool for project management

May 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Redmine is a project manager that can be configured easily and quickly, in addition to allowing it to be customized for communication with external applications. It allows to create workflows according to the business model. You can manage the resources used in the execution of a project and evaluate the costs in a friendly way

Cons: Redmine can be complicated to use for people with little technological knowledge as well as project management. This results in the investment in the training of all personnel involved in the use of the application. Being customizable and allowing communication with external applications can make it unstable by not complying with the workflow

Overall: With Redmine I was able to manage the execution of my projects and verify the progress percentage of it, as well as customize it to evaluate the costs associated with the execution of the projects

Capterra-loader

Redmine has all the features needed in order to keep an agile project running.

May 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Redmine is a really easy tool to use, very intuitive.
It's a free tool, easy to install and run.
Supports roles and permission configuration for the users.
Tickets created can store description and attached files.
Tickets can be easylly found.

Cons: The scrum board is not part of the redmine core, must use a third party plugin in order to support the scrum columns.

Overall: It's was a great tool that support the basics for the agile team, for beign a free version it has all the basic features required.

A good and reliable bug tracking system

May 24, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Can be extremely useful for knowledge capturing purposes: easy to upload and store documents, easy to create tasks and monitor their progress

Cons: I think that it is a good software for the usage as a storage of project information, it could benefit from more features for project management

Great open-source project management tool with a lot of extensibility

May 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Free. Open-source codebase. Ability to install self-hosted solution. A lot of plugins to integrate and extend. UI is compact and perfect for quick overview.

Cons: Installation requires some RubyOnRails skills. UI is not simple and requires some time to get familiar with. Experience on mobile devices can be better.

Capterra-loader

excelenete project manager

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: *Management of multiple projects
*Customization of projects
*Flexible task tracking system
*Integration in code repositories
*Use of calendar and Gantt chart

Cons: Redmine is a very powerful and mature project manager, despite its "little" development time, it is also inspired by trac, so we are facing a very flexible tool in itself, and quite stable. During its use, it is difficult or easy to obtain shortcomings, always depending on what each user is looking for, so you have to be very clear about what you are looking for in this type of tool.

Overall: excellent experience with this software, work on more than 7 projector using it, I recommend it

Used to track high and low level requirements

May 20, 2018
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: By entering timeliens and linking tasks, the program will automatically generate a Gantt chart for the defined timeline

Cons: To edit or change tasks requires a lot of manipulation. There are almost too many options for tasks and it can make it complicated to use

Good open source ticketing software

May 13, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used this software in two companies that had it customized to their needs. So the possibility to customize features to fit the company workflow seems to be properly working. We used the time tracking feature to know which part of a project was taking more time than planned. The ticket's features are very useful for teamwork as you can see who worked on what task and when. You can also easily add documents attached to the task, and even write some Wiki for projects that may need it.

Cons: Redmine can be quite complicated to use, for one not used to software like this. For example we used to open parts of the software for clients when we were doing fine tuning on applications and websites, and often the client needed a small training to be able to create ticket and answer questions on the ticket.

Overall: A useful ticketing system as well as a time tracking system for free, as it is open source.

Good Tool To Manage Projects and Employees

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: In my company we use it to manage the amount of hours an employee work in different projects every single week, i love it because you get to have a full vision of employees behavior.

Cons: Sometimes when you're assiging hours to projects you're involve in it throws an error and you lose everything you had written before that.

Good features but could be more polished

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Redmine has excellent extend-ability and easy to customize themes. It has all the features you would want for project management for software developers, including the ability to integrate tasks with repo issues.

Cons: The user interface is lacking when compared to other web based project managers. It would also be better if it was easier to collaborate with clients using the software.

Best open source

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Free, open source. Lots of plugins. Advance and at the same time easy to use. Very good discussion groups and good community for issues and new ideas. Pretty cheap developers for development and customizations.

Cons: Hosting is a little bit tricky and is not a piece of cake. The web interface is not very good and modern especially on phone and small screens.

A barebones, yet customizable ticketing system

Apr 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Community support has added functionality that can tailor redmine to your specific needs and the price is right.

Cons: Redmine is extremely barebones and lacks modern design competitors offer. It can also be tedious to configure.

Overall: It provided timekeeping ability with no capital investment.

Capterra-loader

Best open source ticket management system which is almost free

Mar 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and deploy
Good plug-in support
Easy to develop plugins for Redmine
It is open source and free
Easy to integrate with Many SCM software
It supports multiple languages
We can integrate with LDAP

Cons: User interface is not as good as JIRA, It would be good, team can follow the industry trends.
Plugin development takes more time than expects
Lack of developers available in the market

Overall: Free,easy to deploy and configure ticket management system

Great tool for project management

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company uses this tool to manage projects. It's very helpful for us because we have multiple offices in different states and teams are often working together virtually. Redmine allows us to easily upload documents needed for our projects, assign projects to different people, and see priorities levels and ETA on completion. I would absolutely recommend this to others.

User/mid size companies want a free bug tracking tool then I would recommend to use Redmine tool.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Any small or mid sized companies need a free bug tracking tool then absolutely I would recommend to use Redmine.
Because it is quite easy to use and have all basic features you need for tracking defects. you can create a bug tracking tickets without struggle a much.
It is having the simple interface and quick layout for project and even task entry and also good filtering system for sorting through tasks.

Cons: This tool mainly miss the some useful features like you cannot edit created defects or tasks, only write comments to them.
So definitely at the time of creation you have to take care of the bug. UI Layout is looks like outdated and we cannot feel like working on a new or advanced software.

Overall: This is a very good tool for any small or mid sized companies and then need a free bug tracking tool then absolutely I recommend to use Redmine.

Key user for use of Redmine for project/quality management

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very flexible software, easy to use, numerous plug-ins, possible to have on premises server, multiple plug-ins

Cons: I don't see many cons : the quality of plugins is sometimes variable, need of IT to configure the server

redmine just easy to use software and very much customizable as per the requirement

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: pretty nice smooth and very much user friendly and 2 main features are free of cost also very much customizable.

Cons: dont know what to write but im not sure how does customer support works or even there is any customer support or not

Functionality is OK but appearence is not it´s best.

Jan 18, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Functionality for this product is big because it can be many things like Wiki, Issue Tracking, Support System, etc.

Cons: The interface is terrible, seems like you´re using a "better" UI of Bugzilla and if you´re someone that likes a minimum of UI you won´t like it.

Amazing tool for E2E Project Management

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free tool to use Agile (SDLC) process and also ease to document the bugs.
Large size files can share and quick response and it can be integrated with Jira for internal use. Dashboard with customizing feature helps to monitor project activities

Cons: Sprint wise planning cant be done easily. Project wise quality reports or measurement reports can't be generated and also Unfortunately some useful features are missing. For example, you cannot edit created defects or tasks, only write comments to them.

Overall: Compare to others and consider the support options and license styles.

Best issue tracker to monitor

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Easy to Use
2. Performance role is big
3. Planning and scheduling helps
4. Dashboard customization is good

Cons: 1. UI improve needed, my personal view
2. Agile Workflow support will helps
3. Project wise quality reports will helps

Redmine is good product for project management

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 1. Dashboard with customizing feature is good
2. A server is available both in cloud and local
2. It is quite easy to use and have all basic features you need for tracking defects

Cons: 1. Drag-and-drop for task prioritization is not available
2. Agile planning is not so easy
3.It has minimal functions compared to other product like JIRA

Redmine is good issue tracker to monitor our company project quality status and some management task

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dashboard with customizing feature is good.
Rest API is available to access the tool to get information.
A server is available both in cloud and local.

Cons: Workflow customizing is not available.
Drag-and-drop for task prioritization is not available.
Agile planning is not so easy to achieve

Solid no frills project management software

Sep 22, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very simple interface, quick layout for project and task entry, good filtering system for sorting through tasks by users, status, etc.

Cons: Feels somewhat dated, doesn't keep track of tasks and updates by the minute like some of the newer or more advanced softwares.

Overall: Our team was able to manage projects on a very basic, no frills level. It got the job done, and had just enough features to get us through our day to day tasks and projects.

Amazing tool for E2E Project Management

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Full customization canbe done
Provides E2E Solution for day-to-day project tasks
Can be integrated with VSS, TFS etc for continuous deployments

Cons: Sometimes customization is lengthy and complex
Online solutions to problems encountered are not available easily

Great tool for organizing projects

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this in order to manage our projects at work. Not only is it helpful to keep track of everything that you have going on, but it can also let your boss easily see what you're working on without having to ask. It is also highly collaborative which is helpful for us as our office has locations in multiple different states.

Its a one complete tool for effective & efficient project management.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Support agile methodology, agile board & issue burndown chart. It can be integrated with Jira for internal use. Project related documents can be stored.

Cons: Sprint wise planning cant be done easily. Project wise quality reports or measurement reports can't be generated.

Great bug tracking & service request tool

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Have been using this tool last 5 year for bug tracking & to manage service request. great for system service management.

Nice free tool

Apr 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: If you need a free bug tracking tool, I would recommend to use Redmine. It is quite easy to use and have all basic features you need for tracking defects.

Cons: Unfortunately some useful features are missing. For example, you cannot edit created defects or tasks, only write comments to them.

Redmine is a good barebones issue tracking tool

Mar 13, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The best way I can put it: it's basically the toyota camry of issue tracking/project management software. It'll consistently get you from point A to point B, but it's not the flashiest or fastest.

Cons: The UI is a bit dated and the reporting features can be a hassle. The search is atrocious and would frustrate even the best searchers.

Great tool, but many small issues

Feb 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: a broad list of functions

Cons: heavy interface

Overall: The software is great in order to increase the productivity of the team work. The installation and updates were always an issue; now it is a bit better with docker containers. There are lot of minor issues here and there, which are probably resulting from a big list of functions. But the main issue is the interface, which is difficult for new-comers and thus hard to convince people to start using it

Recommendations to other buyers: probably to be used by imposing from the top

Free Project Management

Jan 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Open-source (free)
2. Easy to use (once it's been customized)
3. Flexible (can be customized to your needs)
4. Multi-purposed (serve different roles at the same time)

Cons: 1. Requires someone to administrate it.
2. Requires installation, but a cloud based version is available.

Overall: Redmine provides a simple and easy to use tracking and project management software system all built into one. Redmine's issue tracking or ticketing system gives developers a fast and flexible tool to address issues with the software. The tool can also be used to track projects and to "chunk" projects into smaller bite-sized sub-projects that increase productivity and help members of a team keep up to date with the progress of a project.

I've used Redmine with teams and found that the collaborative nature of the product can help members stay in touch and help with assigning subtasks. As a scrum manager, I found that it helps greatly in sprint planning and reporting. Also, you can generate Gant charts to visually show where a project is at any time.

The best part of Redmine is that it's open sourced and given some customization, you can quickly create a ticketing and/or program management that helps meet the needs of different members of a team. Redmine is also free to use, which makes it popular with small and large organizations that don't have vast budgets for software purchases.

Recommendations to other buyers: You may need a tech savvy person to install and maintain Redmine or you can find a consultant who can do that too. It's an easily to maintain system, but do stay up to date with the latest version.

Very good and robust ticket system

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install and maintain.
Easy configuration.
Does not require a lot of hardware to run.

Cons: Looks a bit outdated but I don't do many updates.

Overall: I am using Redmine since 4 years now on a small virtual server which has now problem serving 30 power users with about 20% cpu load.

Redmine has everything you need if you are looking for a ticket system. I use it for my advanced software engineering classes and for all my other projects, too. This system has never let me down.

You can customize workflows, ticket types, extra field and there is a great community with a lot of plugins for special needs.

I can absolutely recommend this system.

Recommendations to other buyers: Give it a try.

This is the best project management system for FREE

Sep 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a perfect project management system.
- High quality by open source community
- So many integrations and plugins
- Free for use

I strongly recommended for startups and other.

CXP rocks VoIP

Aug 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor Voxeo and Aspect is a great company. Their support focused with developer driven attitude is great for companies and allows a fast development to production cycle.

Cons: It can be expensive however it is enterprise grade software and all enterprise software is expensive.

Recommendations to other buyers: Compare to others and consider the support options and license styles.

Mar 08, 2017
5/5
Overall
Likelihood to Recommend: 9.0/10 Not
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Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Dec 30, 2016
3/5
Overall

Dec 17, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Dec 20, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
5 / 5
Value for Money