# Cyara Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cyara Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/119554/Cruncher --- # Cyara Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cyara ## What is Cyara? Cyara’s award-winning Automated CX Assurance platform helps the companies deliver flawless customer experiences with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring enabling enterprises to design, build, and maintain optimal customer journeys at scale, across digital and voice channels, while reducing the risk of customer-facing defects. ## What is Cyara used for? [IVR](https://www.capterra.com/ivr-software/)[Automated Testing](https://www.capterra.com/automated-testing-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cyara?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cyara.com/&name=Cyara) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cyara 4.5 (14) VS. [4.7 (859)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $0.01 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (14) Ease Of Use 4.8 (697) Value For Money 4.3 (12) Value For Money 4.5 (677) Customer Service 4.8 (12) Customer Service 4.6 (647) ## Cyara alternatives [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [XCALLY](https://www.capterra.com/p/136894/XCALLY/) [4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Starting price $29.00 Per User, Per Month [Learn More](https://www.capterra.com/p/136894/XCALLY/) [View all alternatives](https://www.capterra.com/p/119554/Cruncher/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Computer Telephony Integration 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Parameterized Testing 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Allows developers to run the same test over and over again using different values Requirements-Based Testing 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Assess the performance and functionality of software by testing against predefined requirements and specifications Test Script Reviews 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Ability to create, review and approve test scripts Real-Time Monitoring 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Real-Time Analytics 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Analyze and gain insights into data in real-time Cyara 27 features System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Organize test cases into hierarchical test plans Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Technique where run time behavior of software under test is checked against predictions made by a model Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Allows developers to run the same test over and over again using different values Organize and manage the accomplishments and development of employees or performance of applications or systems Allows developers to check if their applications/web browsers are running as expected. Systematic evaluation of various aspects of a project or service to prevent defects or issues Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Assess the performance and functionality of software by testing against predefined requirements and specifications Ability to create, review and approve test scripts Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.1 (14) 4.1 Based on 14 reviews ## Pricing Value for money 4.3 (12) Basic $0.01 Per User,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.5 Based on 14 reviews Filter by rating 5(8) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AL Albert L. Senior Manager, Channel Health Engineering Information Technology and Services ### "QualityRTC - Network Test Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2024 TestRTC has been a great partner of Salesloft for 5+ years -- even through the mergers/acquisitions, they continue to support our needs. Pros Responsive team and easy to work with. QualityRTC is customizable to our needs and has been super helpful to give our team additional insight/data points and visibility into user's network to help troubleshoot call quality issues through our VoIP dialer. Cons Some of the new tiles, like machine info is not 100% accurate when it comes to CPU utilization, specific to Mac books. We had to request it to be hidden from the widget to avoid customer confusion, which Cyara TestRTC was able to Support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SC Steve C. Senior Systems Engineer Telecommunications ### "Fortune 50 user of Cyara " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2024 Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. Pros My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. Cons The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS George S. Software Engineering Manager Financial Services ### "Unmatched, market-leading product offering. Fantastic customer success and technical staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2023 \[sensitive content hidden\] this covers in depth my company's experience in dealing with and leveraging cyara. Pros \- product ui is very intuitive, really well thought out - everything you could ask for. - If you're an enterprise level business and care about contact centre platform assurance, can't really go wrong with Cyara. - Support team work really closely to drive better use of the product without trying to ram additional licences/offerings down you're throat at any opportunity - working with them feels like a partnership where they care about you seeing real tangible returns on the investment, rather than trying to sell you more and more which you may not need. - if you're a business that deals with frequent change this fits nicely into dev Ops processes, frees devs up to focus on development, rather than manual testing Cons \- Its not cheap, but if you're a business of a certain size and maturity, its well worth it. - wish the virtual agent capability was compatible with our contact centre platform - understand this is more our CCP vendor than Cyara though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Andrew R. Helplines System Change Manager Non-Profit Organization Management ### "Cyara Pro Bono Implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 15, 2023 Our overall experience has been very positive, as a non-profit with limited resources, they have provided an excellent product that has helped us greatly to ensure we can deliver reliable services. Pros 1\. The fact that they have given us a low price for the setup2. The ability to programme detailed voice and website testing to monitor our user experiences in a way we could never do otherwise.3. The training and communication offered has been excellent. Cons There have been some challenges getting certain aspects of the software working; this is largely due to complex architecture our side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ruby S. Test Lead Information Technology and Services ### "Cyara AI chatbot plus genesys integration tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2023 The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. Pros Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. Cons It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. Switched from [Worksoft Certify](https://www.capterra.com/p/197042/Worksoft-Certify/) We switched from Worksoft because Worksoft lacked AI chatbot and calling funcationality. Reasons for choosing Cyara Na Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Director - DevOps & Engineering Transformation Financial Services ### "Great partners, great software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2022 Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. Pros Meets our needs and saves us a ton of time and money Cons velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Seth M. Software Engineer Online Media ### "The Best Service Assurance Solution Of The Future" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 9, 2022 When compared to manual testing, Cyara allows  for more robust testing. We've been able to  create comprehensive regression campaigns, as  well as robust functionality campaigns with  negative and edge case testing. Our testing  game has certainly improved! We were able to  reduce our manual testing activities by using  Cyara to test our voice channel changes on  target. In terms of testing, it essentially  increased our return on investment. Pros The user interface is extremely user-friendly, and all functionalities are easily  accessible. CX models and crawlers are new features that make it easier for non technical Business Analysts to use Cyara as a  tool. We even intend to use Cyara as a flow  design tool in the future, resolving issues with  test case creation. Cyara pulse is used to  actively monitor the voice application's health.  Product companies' support is among the best. Cons There are as yet couple of restrictions with crusades like keeping a call open and afterward after some span settle on another decision. Very much like jmeter gives us that opportunity when we need to test API shouts toward some time. Utilization of informational collections can in any case be improved with any semblance of DB like designs. Its actually confounding while at the same time utilizing datasets in crusades. Crusade results don't show not many of the significant fields and will be executed in ongoing deliveries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2022 Hi Seth, Thanks so much for your feedback! We're happy to hear how well our Platform has worked for you! Additionally, we have forwarded your comments on the restrictions to our team to address as we continue introducing updates. Thank you for sharing your experience with Cyara! JG Jyothsna G. QA Telecommunications ### "The Cyara screen gets automatically logged out now a days, after 20 minutes." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 26, 2022 Overall experience with Cyara is very good. Pros Automated test cases features, having block feature, able to copy the test cases for ease of work. Cons The Cyara screen gets automatically logged out now a days, after 20 minutes, even though we are still using the Cyara tool. I think this needs to be corrected. The Cyara tool has to be logged out after 20 minutes of inactivity, but not vice-versa. Thank you. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2022 Hi Jyothsna, Thank you so much for taking the time to leave us your review! Your feedback about being automatically logged out has been forwarded to our team. We appreciate you bringing this to our attention! JM Jan Martijn S. Account Exectutive Telecommunications ### "Implementation and pre-sales support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 5, 2022 Pros Received excellent support during sales cycle, and got possitive feedback from end-customer with regard to implementation, and usage of solution Cons na Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 19, 2022 Hi Jan Martijn, thank you for taking the time to share about your experience with us! It is great to hear how we have been able to provide you with excellent support during your sales cycle. Looking forward to working with you further. Please don't hesitate to reach out to our team if you need assistance in the future. Cheers! NS Nilesh S. Consultant - Test Engineer Information Technology and Services ### "Cyara for IVR testing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 13, 2021 Personally I found it very good testing tool. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. It is saving lot of time in testing and debugging issues. Pros Cyara is very handy tool to test IVR's. I am using it from past 2 years and find it very helpful. Mostly we are using data driven tests to perform our regression test. The best thing about cyara is handling. It is very simple to use. Anyone can learn it quickly and use it for desired purpose. You will get simplified results in the end which are nice to review. Transcribe is the new feature which is best to use. It become lot easier handling complex testing after using cyara. Thank you. Cons There is one issue I face mostly when we upload csv files for data driven testing. For example if you have multiple test cases and you want to upload same csv file to all the test cases then you need to upload / drag n drop it to all the test cases one by one. Instead of this repetitive work we should select check boxes which are given on the left hand side of test case page and one paste or upload option should be added to Actions tab. It will be lot easier otherwise it is very good and fulfilling all the requirement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 21, 2021 Hi Nilesh, I am so glad to hear about the value Cyara's platform has been able to provide in your regression testing. We aim to create solutions that are easy to navigate and provide timely results for all of your needs. Additionally, I appreciate your feedback on how we can make the process of uploading CSV files less repetitive. We will be taking the responses we receive here to see how we can implement any necessary changes in the future. Cheers! [View all Reviews](https://www.capterra.com/p/119554/Cruncher/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)