# Page 5 | Docusign CLM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Docusign CLM the right Contract Management solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119589/DocusignCLM/reviews --- Docusign CLM 4.5 (126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Docusign CLM ## Showing most helpful reviews Showing 101-125 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Joe P. Systems Administrator Used the software for: 6-12 months ### "Has many options, customization possibilities and configurations" February 27, 2018 5.0 Pros Has many options, customization possibilities and configurations. Makes the contract system fully automated and adds full transparency. Cons Most customization's and updates need to be made via XML coding.and this can be time consuming and somewhat labor intensive. Review Source JC Jodilyn C. Test Engineer Analyst Used the software for: 6-12 months ### "My experience with the software is good." July 11, 2017 3.0 Pros Overall, the software is a very useful tool. It is easy to use and understand. It also saves time when requesting for legal support. Cons Sometimes the software is not working properly on IE browser, it works much better on Google Chrome. Review Source SK Sarah K. Network Operations Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "SpringCM Feedback- Purchase & Play" September 1, 2016 4.0 The discovery and configuration stages were much more work than our team originally intended. But to be fair and completely honest, our project was extremely complex. To add additional stress, we were really starting from scratch as we were in the process of designing our Salesforce Model and continued to make tweaks all the way up until a few days moving to Production. Overall though we pulled through and I believe we have a good foundation to build upon. I look forward to next steps. Review Source Response from Docusign September 7, 2016 Thank you Sarah for your review and honest insight into the implementation process, we are happy to hear that you are looking forward to all the benefits SpringCM will bring you! KR Kristen R. Contract Manager Sports Used the software for: Less than 6 months ### "Spring CM review" September 1, 2016 3.0 I am not impressed with the Spring CM software. It is not very customizable and the workflows are clunky. There are several basic features it seems to be missing to make life easier especially in the document review workflows. the Software is sporadically very slow and you have to refresh quite a few times waiting on new items to show up on the dashboard. Pros it integrates nicely with salesforce and has good search functionality. Cons not able to customize enough clunky workflows inability to use certain features w/o a Spring license - this comes into place during the review work flow process Review Source AT Antigoni T. Salesforce Developer Media Production Used the software for: 1-2 years ### "Good product for document approvals" August 31, 2016 4.0 Experience so far has been good, mostly based on the excellent customer service & support. Well done to the support guys ! Pros Apart from customer services, I like automated actions that integrate both with Salesforce and electronic signature systems, like EchoSign Cons Handling the advanced workflows can sometimes be tricky with result having to contact support and the work being delayed. Review Source CW Carrie W. Finance Manager Insurance Used the software for: 6-12 months ### "SpringCM Experience" August 31, 2016 4.0 Our experience with support and customer service has been great. Our sales contact has been extremely helpful with custom items we want created and also helping to solve issues. Review Source LL Larry L. Associate Legal Counsel Telecommunications Used the software for: 6-12 months ### "Customer support was AMAZING. Helped us set up system. Attributes are the greatest feature." July 6, 2017 4.0 We were previously missing key dates (expiration, renewal, termination, etc.) for contracts. That no longer happens. Plus, we never had a good system for tracking contracts that were in effect or ones that were terminated/expired. We do now thanks to SpringCM. Pros We love the attributes feature. It has helped us manage key dates (expiration, termination, renewal, etc.) that we were missing before. It also helped us capture which contracts are in effect and which ones were terminated or not renewed. We had never tracked this before. Review Source JR James R. Managing Director Import and Export Used the software for: 1-2 years ### "Secure and convenient " July 29, 2022 5.0 Pros I like the ease of use and how secure the information is Cons It’s a little more expensive than other products Review Source JT Jacob T. Application Support Analyst Used the software for: Less than 6 months ### "Fairly new to SpringCM, but from how much I've used it so far, seems like a full-featured solution" April 28, 2017 4.0 Pros 1\. I like the interface. Slick, easy to use. 2. It is very full-featured. Can function as a full on document management system, not just contract management 3. Lots of automation features. 4. Good audit trails, easy to track changes and actions 5. In-depth workflows Cons 1\. The workflow system has a UI that's pretty different from the rest of the application. Definitely seems to have been built more by a programmer than a designer. Though I hear this is being updated soon. 2. There is a ton of customizability, which means there are a lot of menus. Not completely a bad thing, but it can be tedious at times. 3. Things aren't always where you think they will be, but overall the UI and way things are organized is fairly intuitive. Review Source LG Leilani G. Director of Contracts Administration Information Technology and Services Used the software for: Less than 6 months ### "So patient" August 31, 2016 5.0 The SpringCM team has been on top of our demands and requests with weekly calls and due diligence. Email and phone contact has been excellent and Lauren has been able to respond in a very efficient manner. She was very patient and professional. Pros ease of use especially in connection with SalesForce Cons I would like their to be more functionalities such as the ability to use more than 2 templates and also how to insert non-standard terms. Review Source JP Joseph P. Enterprise Documentation Specialist Computer Software Used the software for: Less than 6 months ### "Creating, tracking and signing contracts has become very streamlined." July 6, 2017 4.0 Streamlined contract process Pros SpringCM is a great tool for our contract purposes. It takes an outdated convoluted system we had in place and brings the whole process into the 22nd century with state of the art technology. Cons SpringCM is a custom solutions and as such takes quite a bit of time to set up and get just right bit once completed you will find it worth the effort Review Source VR Verified Reviewer Global Account Director, Strategic Accounts Computer Software Used the software for: I used a free trial ### "Good Enough Contract Tool" December 19, 2018 3.0 Pros Works well enough as a contract tool and owned by DocuSign Cons It is really only adequate for SMB companies and cannot meet the demands of Enterprise. Review Source AL Aaron L. Used the software for: ### "Implemented with my previous company..." December 6, 2016 4.0 I was on the training team at my last organization and helped to implement Spring CM before I left. It was definitely a product that was going to fill a big need. I can't question the functionality and capability of the product. I just thought the implementation was clunky and the support that we had to teach us the product and give us training tools was average. I ended up custom designing training materials to drive adoption and usage with my team. I know that this product added a ton of value for the folks who ended up using it on a regular basis, but my end wasn't ideal. Review Source AQ Alquincris Q. Test Engineering Analyst Used the software for: 6-12 months ### "The application is very user friendly" July 11, 2017 4.0 Pros What I like most is that all functionalities are accessible to all users. All functionalities are in detailed and shown in the application Cons I can say what i like least about this software is, in terms of speed. Some of functionalities are quite slow. Review Source PM Prabhjeet M. Contracts Administrator Marketing and Advertising Used the software for: Less than 6 months ### "SpringCM is awesome!!" August 31, 2016 5.0 I have had a very good experience with SpringCM, however it doesn't provide all of the features my company needs in order to be efficient. Pros Clean, user friendly, helpful notifications, sync with Salesforce Cons Doesn't allow us to keep track of redlines Review Source MD Maurice D. Technical Analyst Telecommunications Used the software for: Less than 6 months ### "SpringCM Renewal Quote" August 31, 2016 5.0 Contacted SpringCM for a renewal quote for upcoming maintenance expiring. Representative was very helpful and provided the quote in a timely manner. Pros Not familiar enough with product. Cons Not familiar enough with product. Review Source LA Luis A. CEO Management Consulting Used the software for: Less than 6 months ### "Awesome system" August 31, 2016 5.0 Easy to use, extremely organized, details on how to structure and create templates, I love the contract management system. Pros Mobility, functionality Cons None really Review Source LR Laura R. Information Technology and Services Used the software for: 6-12 months ### "Great App for Contract Management" September 1, 2016 4.0 Our finance/contract team love it. They are able to better track contracts throughout that process. Review Source Response from Docusign September 7, 2016 Thanks Laura! Happy to hear that things are going well for you and your finance team! MM Mike M. Used the software for: ### "Making things easier" September 1, 2016 5.0 Worked with Vidya and she was nothing short of phenomenal. Very easy to work with and made the whole process very easy. Pros It streamlines how we do business and gets us up to date with 2016 technology. Cons nothing bad to say here Review Source Response from Docusign September 7, 2016 Thanks so much Mike! We will relay your kind words to Vidya and look forward to seeing more great results for your company! MB Marisha B. Used the software for: ### "SpringCM Review" April 18, 2017 5.0 So far SpringCM has been great for our company. I am the Document Control Administrator at an automotive manufacturing company. SpringCM is a platform that allows us to manage and control processes, policies, procedures, records etc., by creating a centralized repository for all documents that have been created in association with such. It is great! Review Source MB Matt B. Director Alliances EMEA Information Technology and Services Used the software for: Less than 6 months ### "Best Salesforce Contract Management Application" September 1, 2016 5.0 Having SpringCM on Salesforce has both accelerated our commercial teams sales cycles and contract processing timescales. Simple to use and adopt, SpringCM has increased my teams use in our CRM. Pros Easy to use and simple to understand. Integrates with other Salesforce Apps. Contract processing and archiving on a single platform. Cons Nothing Review Source Response from Docusign September 7, 2016 Thank you Matt for your insight into our Salesforce integration! Happy to hear that SpringCM has been easy to use and adopt across your team! TO Tim O. Used the software for: ### "Spring CM Review" January 19, 2017 5.0 So far it has been great (I have been using the program for about four months). I find the program easy to maneuver and work in and very user friendly. There are ton of features to edit, customize templates and a robust report function. The support staff at Spring is excellent as well. Review Source HA Heather A. Used the software for: ### "Great software partner" October 4, 2016 5.0 The SpringCM team have been absolutely terrific in setting our document management system up. They are helping bring our process to the next level and have controls around important legal documents. Pros Ease of use Review Source CC Christi C. Used the software for: ### "SpringCM for grants management" October 4, 2016 4.0 we are implementing salesforce for grants management and springCM has been very helpful. They have helped us build a lot of workflows and documents. Review Source KM Kelly M. Sr. consultant Information Services Used the software for: 1-2 years ### "File management" October 4, 2016 3.0 SpringCM has been easy to use. It is integrated with Foundation Connect and it helps to store large files. Pros ease of use Cons limits, security Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.