--- title: "Docusign CLM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Docusign CLM the right Contract Management solution for you? Explore 128 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119589/DocusignCLM/reviews/" page_type: "reviews" language: "en" --- Docusign CLM 4.5 (128) [View alternatives](https://www.capterra.com/p/119589/DocusignCLM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Docusign CLM Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews BM Bridget M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Love how easy docusign clm makes it to send and recieve files that you want signed and that you not only get your signature but it tracks the signature, and has all the footprints necessary for later authentication clarification purposes.“ November 10, 2025 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it.“ April 3, 2026 TL Tyler L District ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Docusign CLM made it easy to create and distribute contracts out to reps and clients, also keeping track of and storing signed contracts with ease.“ December 11, 2025 Ashlee B Operations ManagerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “the only thing I do not like is that when you go to download the document and certificate of signing it asks if you would like to combine the documents, but it does not actually combine them if you say yes.“ December 3, 2025 Sean M ConsultantPharmaceuticals, 11 - 50 employeesUsed the software for: Less than 6 months. “I like being able to place the signature boxes where I need and choose the type I need.“ March 19, 2026 RD Ruth D DesignerPublishing, Self-employedUsed the software for: 1-2 years. “Interface can feel cluttered at times and finding certain settings or documents.“ March 22, 2026 JH Jetta H Intake ZarLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months. “DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts.“ December 22, 2025 GD Gregory D HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “I'm nor sure why DocuSign restricts this so much for authorized users.“ October 23, 2025 ## Showing most helpful reviews Showing 1-25 of 128 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jodee G. VP UX and Creative Design Used the software for: 1-2 years ### "Fast, Easy, and Reliable Digital Signing" January 14, 2026 5.0 Overall, DocuSign has been a great tool for streamlining our workflow and improving the customer experience. It saves time, reduces paperwork, and keeps everything organized in one place. I would recommend it to any business that needs a reliable way to send, sign, and manage documents digitally. Pros DocuSign is a huge time-saver for both customers and our company. It makes completing estimates and getting approvals much smoother and faster. The online tool is very easy to use, and setting up an estimate and sending it out for review takes only a few minutes. I also like how it keeps a clear record of everything you have sent and signed in the past, which makes tracking documents simple and organized. Cons While DocuSign is user-friendly overall, some of the more advanced features can take a little time to learn. Pricing may also feel high for smaller teams or occasional users. Review Source RH Ryan H. CEO Hospital & Health Care Used the software for: 6-12 months ### "Very good investment" November 28, 2025 5.0 Overall, it was a great process. We actively look for ways to use every chance we can throughout our organization. Pros This has made several of our processes much easier for not only our customers but for staff as well. We found immediate ROI with time savings and staff appreciation Cons There was a slight learning curve as this was our first time using a product like this, but DocuSign gave us training sessions and helped us along the way. Alternatives considered [Ironclad](https://www.capterra.com/p/162319/Ironclad/)[PandaDoc](https://www.capterra.com/p/131735/PandaDoc/) Reason for choosing Docusign CLM I chose DocuSign because of their name recognition in the marketplace. Review Source MW Michael W. HIPAA Privacy Officer Education Management Used the software for: Less than 6 months ### "Docusign and Contracts Control" August 21, 2026 5.0 I like that I can use a one-stop application for contract and document control. The added feature of already having the Docusign feature make this tool even better. Pros This tool leverages Docusign business process with document and contract control features that allow you to be productive. Cons This tool is large and the robust features cannot be purchased individually which can be a problem if you have a small budget. Review Source dR delores R. Administrative Assistant Education Management Used the software for: Less than 6 months ### "Subscription issues" November 12, 2025 2.0 This product did not work well with my company. Customer service was not helpful after explaining to them the problem. My purchase was for a demo and that is not what I purchased. Pros I did not like it. Cons The pricing was confusing. Review Source Jessica B. Owner Consumer Services Used the software for: 1-2 years ### "Your signature is safe @ DocuSign " July 5, 2026 5.0 Pros I like how easy it is for literally anything official to be signed and agreed upon amongst literally all entities for legal officials or just general agreements or purposes. It's the only way I've ever received signed or acknowledged documents needing my signature from any outlet that I can remember Cons There isn't any thing I can complain bout in regards to DocuSign or something I liked least bout it. Review Source JH Jetta H. Intake Zar Legal Services Used the software for: Less than 6 months ### "Intake Zar" December 22, 2025 5.0 Pros DocuSign is a valuable tool for law firms, offering an easy way to manage client documents and collect signed contracts. Cons There’s not much I don’t like about it because you can send anything through DocuSign, and it transfers directly into whatever system you’re using Switched from [Vinesign](https://www.capterra.com/p/219916/Vinesign/) I transfer from a New Company who used Vinsign. Review Source Greg P. VP Information Technology and Services Used the software for: 2+ years ### "Need to execute an agreement? DocuSign it!" December 5, 2025 5.0 Exceptional. Definitely do not want to go back to the days before DocuSign having to send paper copies, waiting for signatures with people out of office, and being tethered to a fax machine or expensive FedEx account. Pros Incredibly easy to use, takes seconds to upload, tag, and send a document for signature, great for professional use (contracts, employment agreements, licensing, NDAs and so much more) as well as personal use (vacation rental agreements, purchase and sales, etc.) Cons Honestly there is nothing I dislike about DocuSign. The product exceeds my expectations every time with its ease of use, purpose-built intuitiveness, availability and uptime, support, and more. Review Source Christine B. Pilates transformation expert Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable legal document storage" April 3, 2026 5.0 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. Review Source Ashley B. Owner Consumer Services Used the software for: 2+ years ### "Simple to use..." January 27, 2026 4.0 I've been using Docusign for years and have had a great experience. It's simple to use and saves lots of time. Pros What I like most about Docusign is that it's very easy to use. I like that it has free features also. Cons There's nothing that I don't like about Docusign. Sometimes it's requires an excessive number of signs ons. Review Source Nicholas V. Safety and Maintenance Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Docusign helps us get important paperwork signed" March 2, 2026 5.0 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. Review Source RW Rhiannon W. Childminder Child Day Care Services Used the software for: 6-12 months ### "Convenient way for getting documents signed quicker." April 27, 2025 5.0 The convenience of this software app is brilliant. I did find it a little confusing at first, but they be down to myself not being hugely tech savvy. I got to grips with it eventually. Pros Being able to sign a document digitally and not having to either send/receive by post or go into the office to sign it. Cons I have not personally experienced anything negative with the software so far. Its done all ive needed it to do. Review Source TA Tameka A. Office Manager Medical Practice Used the software for: Less than 6 months ### "Contacts are away of life and this tool can only make life eaisier!" February 19, 2025 5.0 Our overall experience has been great! The initial purpose was for contracts and comparison tools but we are finding amazing applications for this tool! Pros The organization and ability to compare previous contracts. Cons There are so many tools available it has been hard to convert to a better technical approach to analytical tools. Review Source MM Mercy M. Processor Education Management Used the software for: 1-2 years ### "Great E sign" March 28, 2025 4.0 overall easy to use and simple , effective in e signing Pros very easy to use , simple and effective design Cons not any issues currently that have arised Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Easy and simple most the time" November 16, 2024 5.0 Overall, DocuSign was a reliable and efficient tool for managing HR documents. It saved time, streamlined processes, and provided a professional way to handle contracts and changes. Pros What I liked most about DocuSign was how it simplified the signing process for contracts and letters. It was quick, secure, and eliminated the need for printing or scanning documents. Feels like the market leader in this space. Cons One slight issue with DocuSign was that the setup for templates could sometimes feel clunky. It took a bit of time to ensure documents were formatted correctly for repeated use. Review Source MN Michelle N. Business Intelligence Director Medical Practice Used the software for: Less than 6 months ### "Docusign Review" January 6, 2025 4.0 My overall experience is positive. I would highly recommend docusign since it's widely used by most professionals. Pros It's easy to use, secure and keep tracks of records. Cons It sends out the contract through docusign. I would much prefer that it can send with my email address so the signer can easily identify where or who the contract comes from. Review Source TR Tim R. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Best in class but expensive " June 12, 2023 5.0 Great experience however decided to use a competitor simply due to price. Pros All used functionality was best in class. Simple to use and safe. Customer service was also strong. Great for enterprise users Cons Expensive. The volume of activity determines the price so the $ can rack up quickly making it expensive compared to other solutions Alternatives considered [Signeasy](https://www.capterra.com/p/145175/Signeasy/) Review Source SC Steven C. Web Designer and Content Writer Information Technology and Services Used the software for: Less than 6 months ### "DocuSign Enhances Contract Management Process" September 15, 2023 5.0 DocuSign is a reliable contract management solution that helps us keep our engagements formal. It is easy to use and creates professional contracts. DocuSign allows collaboration of different parties, making it easy to review contracts before signing. You can access it from a remote location which is great since most of our clients are far away. Pros I like DocuSign because of its intuitive design that allows you to see all the contracts, check status, review deadlines, and perform necessary actions to make the contract legal and binding. The simple layout shortens the onboarding process. It has a version control system to ensure all users are using the latest version to minimize compatibility issues. It has advanced editing tools to allow us create professional contracts. You can create a customized template to ensure uniformity. Cons Despite having advanced features and functions, the pricing was beyond our budget and the management opted for a different solution. However, in terms of reliability, I prefer DocuSign and I hope we will reconsider the decision. Review Source JM James M. Content Writer and Editor Information Technology and Services Used the software for: Less than 6 months ### "Eliminates physical paperwork and reduces the turnaround time" September 26, 2023 5.0 We usually outsource content from freelance writers in different locations when we have a backlog from our clients. Therefore, we need an agreement with the remote writers to ensure non disclosure and formalize the work relationship. We also create contracts with large companies that need our services. Docusign helps us draft the contract and ask the other parties to sign from wherever they are. It offers many ways to sign and it is easy for anyone to use. Pros DocuSign CLM has an intuitive interface that allow new users to navigate, upload documents, create signature sections, and choose the ideal signing process. It provides many document signing options including electronic signatures which makes relationship with clients and freelancers binding. You can request many users to sign the same document regardless of their geographical location. It keeps track of everything that happens to the document so you can tell who altered what section. This enhances transparency. Cons Docusign CLM is a subscription solution which might be a limitation for small businesses. Although it has a simple design and features, it requires some learning to enjoy full functions and avoid making mistakes that could affect the enforcement of the contract. It relies on the internet and connection issues could affect its performance. Review Source VR Verified Reviewer Controller Hospital & Health Care Used the software for: 2+ years ### "Viewing can be frustratin" March 29, 2019 4.0 Our company uses SpringCM as a plugin to Salesforce and it works pretty well for what we need it to do. Granted any product will only work as well as the people who are using it. So some of my frustrations are more user related I believe than functionality. The main frustration I have is that I forget not to double click and then I have to reload the page in order to see the file I want to look at. Pros Plugs into Salesforce Allows for folders to help organize files Can customize permissions Cons If you double click the file won't load Pricey Review Source BB Becky B. Data Quality Administrator Used the software for: 1-2 years ### "SpringCM has transformed our contract and document management process. " July 6, 2017 4.0 It has provided a seamless way for our staff to manage contracts and documents. It has saved us time and helped us to organize our processes. Pros SpringCM provides a seamless way for our staff to process, send, share, and track contracts and other documents in our system. All document management can be done within SpringCM without the hassle of downloading documents, attaching them to emails, etc. With a click of a button contracts can be created and send for signature; documents can be previewed, edited, sent for review, and much more. Our staff is now on the same page with document versions as SpringCM saves the newest version over the last, but allows us to easily access previous versions from the document history. Other features such as Workflows, Smart Rules, Dashboards have helped our staff automate and organize processes. Cons We would like to see a way for PDFs to be versioned. Certain file types are also not able to be viewed in Preview mode and it would be nice to have all file types available as a preview rather than having to download. Review Source Houston B. Salesforce Admin Used the software for: 1-2 years ### "Very robust contract generation and management software" August 8, 2017 5.0 Pros They just re-vamped their workflow tool and updated a lot of the features of the platform to be more modern. Their old workflow tool was still POWERFUL, but required pretty extensive research or a certification training class just to use it. A great step in the right direction; you can tell this company cares about improving! Cons The UI seems pretty dated. Sometimes certain features are difficult to track down, and the configuration can be a bit confusing at time. As a Salesforce and CRM administrator, I feel like I'm pretty good at hunting down features and settings, but sometimes SpringCM can prove to be a challenge. A small issue though, as it's a moot point when the rest of the platform works so well. Review Source KM Keri M. Delivery driver Consumer Goods Used the software for: 2+ years ### "DocuSign review" August 27, 2024 5.0 Pros What I like most about DocuSign is the ease of use. When you need to quickly sign something, all you have to do is hit the next button and it takes you right to the next signature and you click and it signs and done. Cons What I like least? I don't think there's anything I don't like about DocuSign. Review Source VR Verified Reviewer senior consultant Computer Software Used the software for: Less than 6 months ### "Good tool for storing documents in Cloud" December 3, 2021 4.0 Easy to use tool for document storage in secure cloud Pros This software provides simplified process for storing the documents which is crucial for my project. Cons Licensing cost is little bit expensive compare to other content management tools. Review Source VR Verified Reviewer Developer Information Technology and Services Used the software for: Less than 6 months ### "DocuSign CLM is a powerful and comprehensive solution tool" February 15, 2023 5.0 Pros One of the standout features of DocuSign CLM is its ease of use. The software offers an intuitive and user-friendly interface that makes it easy for users to navigate and accomplish their tasks quickly. Cons the system can be slow when loading or searching for contracts, particularly when dealing with large volumes of data. Review Source KH Karen H. VP of Operations Marketing and Advertising Used the software for: 2+ years ### "SpringCM is my right hand when it comes to contract management, not sure what I would do without it." July 6, 2017 5.0 Pros Easy to navigate, simple integration into SFDC and great editing, sharing and signing features. It syncs with my desktop which allows me to input docs without having to go into the system. Same goes for the SFDC integration, I get more users to access documents with the great connection where users don't have to log into SpringCM if they are already in SFDC. The price is more than reasonable, especially compared to other similar solutions. Cons I would love a way to create a parent child relationship with documents. The solution has evolved over the 7+ years that I have used it so I can't think of many cons. 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