--- title: "Docusign CLM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Docusign CLM Software - reviews, pricing plans, popular comparisons to other Contract Management products and more." source_url: "https://www.capterra.com/p/119589/DocusignCLM/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Docusign CLM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Docusign CLM ## What is Docusign CLM? Docusign CLM is a cloud-based contract management solution that helps businesses generate, automate, manage, and store documents and contracts. The platform offers AI capabilities for accelerated review and negotiation, automatic term extraction, and agreement summarization. It provides a centralized, searchable contract repository with version and permission controls, enabling users to manage obligations and renewals. Additionally, Docusign CLM automates workflows with a drag-and-drop editor and pre-configured steps. The platform also faciliates integrating with tools, such as Salesforce and SAP Ariba. ## What is Docusign CLM used for? [Contract Management](https://www.capterra.com/contract-management-software/)[Content Management](https://www.capterra.com/content-management-software/)[Document Generation](https://www.capterra.com/document-generation-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 127 user reviews Reviews sentiment Positive 91% Neutral 8% Negative 2% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Docusign CLM?[Manage this product listing](https://www.g2.com/products/docusign-clm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Docusign CLM 4.5 (128) VS. [4.7 (9,539)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting Price Contact vendor Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (128) Ease Of Use 4.7 (9,531) Value For Money 4.3 (107) Value For Money 4.5 (5,973) Customer Service 4.4 (106) Customer Service 4.5 (5,663) ## Docusign CLM alternatives Highest Rated [4.8 (4,322)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (145)](https://www.capterra.com/p/161845/Square-9/reviews/) Starting price $68.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/119589/DocusignCLM/alternatives/) ## FAQs about Docusign CLM Overview ### What problems does Docusign CLM solve? Docusign CLM solves slow, paper-based contract workflows by centralizing drafting, review, approvals, electronic signatures, document storage, and renewal tracking. It gives legal, sales, HR, finance, and contract operations teams visibility into contract status, version history, deadlines, and signer activity while enabling customers, vendors, and remote employees to sign from any location. Answer based on 79 reviews Overview ### Which roles and teams benefit most from Docusign CLM? Docusign CLM is most used by contract administrators, account executives, and sales teams that prepare, negotiate, approve, and track agreements. Executives and business owners use it to oversee contract status and reduce approval delays, while IT teams and Salesforce administrators manage integrations, access controls, and contract data across business systems. Answer based on 118 reviews Overview ### What company size and industries is Docusign CLM built for? Docusign CLM is built primarily for small businesses, which represent 60% of reviewers, and Information Technology and Services, at 18%. It is designed for insurance, finance, government, real estate, and other sectors, with additional adoption in Hospital & Health Care (7%) and Computer Software (6%). Contract management is the main use case for 85% of reviewers. Answer based on 128 reviews Features and Usability ### What are the key features of Docusign CLM? Docusign CLM includes electronic signature for signing legal documents within contract workflows, completion tracking to show each contract’s status and completed stages, and document management for storing, organizing, and retrieving uploaded files. It also supports configurable workflows, approval process control, contract drafting, and audit trails for contract lifecycle management. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Docusign CLM integrate with? Docusign CLM integrates with over 20 third-party tools, including Box, Dropbox, Google Drive, Microsoft 365, Microsoft SharePoint, HubSpot CRM, Salesforce Sales Cloud, and ServiceNow. Its catalog covers document collaboration, CRM, procurement, communications, and contract-related workflows across business teams. Answer based on 19 reviews Getting Started and Support ### What training and onboarding options does Docusign CLM offer? Docusign CLM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports guided setup and instruction, live online sessions allow interactive remote learning, webinars cover selected topics, and documentation offers written reference material for self-paced review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Docusign CLM offer, and how do users rate the experience? Docusign CLM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as helpful, responsive, patient, and professional, with efficient email and phone communication. Some users value regular follow-up on requests, although one reviewer reported that customer service did not resolve a product issue. Answer based on 21 reviews Security ### How does Docusign CLM handle data security and access control? Docusign CLM uses security codes and email verification to help reduce unauthorized access during signing. It provides secure cloud document storage, maintains records with revision and approval histories, and supports access and security management. Some users report false starts that can affect time-sensitive contracts. Answer based on 11 reviews ## See trending topics mentioning Docusign CLM [How can a procurement team track vendor and supplier agreements, renewals, and approvals in one contract management platform?](https://www.capterra.com/contract-management-software/trending-topics/how-can-a-procurement-team-track-vendor-and-supplier-agreements-renewals-and-approvals/) Last updated on October 27, 2026 ### How can a procurement team track vendor and supplier agreements, renewals, and approvals in one contract management platform? Answered by Capterra Research Analyst Team [Is it worth moving contracts out of SharePoint folders into contract management software that still connects to Microsoft 365 and Word?](https://www.capterra.com/contract-management-software/trending-topics/is-it-worth-moving-contracts-out-of-sharepoint-folders-into-contract-management-software/) Last updated on October 27, 2026 ### Is it worth moving contracts out of SharePoint folders into contract management software that still connects to Microsoft 365 and Word? Answered by Capterra Research Analyst Team [How can legal and sales teams keep one current version of each contract draft during negotiation instead of emailing Word files back and forth?](https://www.capterra.com/contract-management-software/trending-topics/how-can-legal-and-sales-teams-keep-one-current-version-of-each-contract-draft-during/) Last updated on October 27, 2026 ### How can legal and sales teams keep one current version of each contract draft during negotiation instead of emailing Word files back and forth? Answered by Capterra Research Analyst Team [What is the easiest contract management software for an in-house legal team to adopt for storing and tracking agreements?](https://www.capterra.com/contract-management-software/trending-topics/what-is-the-easiest-contract-management-software-for-an-in-house-legal-team-to-adopt-for/) Last updated on October 23, 2026 ### What is the easiest contract management software for an in-house legal team to adopt for storing and tracking agreements? Answered by Capterra Research Analyst Team ## Features AI summary Based on 4,478 Contract Management reviews Capterra reviewers point to these as the top features buyers look for in contract management software: - **Electronic Signature** (**59%** of reviewers rated this feature as critical) - **Digital Signature** (**57%**) - **Document Management** (**43%**) Docusign CLM supports all three of the features reviewers rank highest: **Electronic Signature**, **Digital Signature**, and **Document Management**. Together, these capabilities help businesses move contracts through approval faster, keep records organized, and manage signed documents more efficiently, allowing teams to handle the full contract process with better speed and control. Electronic Signature 4.9 (57) 77.19% of 57 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.6 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Completion Tracking 4.8 (46) 73.91% of 46 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Document Storage 4.6 (38) 68.42% of 38 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Contact Management 4.6 (18) 44.44% of 18 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.8 (30) 86.67% of 30 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Docusign CLM 42 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. An agreement between a business and an external supplier for the delivery of a set of products or services Provides a channel for team members to share AI models, media files, communicate, and work together Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Facilitates online authoring and publishing of the content Create, edit, and revise contracts/written agreements Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Electronic signing method that validates the authenticity and integrity of a digital document Assign categories, labels, tags, or attributes to documents for organization, search and storage Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Search for specific words or phrases within a document or database Contracts specific to government agencies or organizations who deal with government agencies Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Manage and track the renewal process for various services, subscriptions, contracts, or licenses View and track pertinent metrics to find patterns and gain insights from data An agreement between a buyer and a seller for the sale and delivery of goods or services Allow users to access multiple services after entering their login credentials once An agreement that's only valid if signed by all involved parties, sealed, and delivered Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Edit text as needed Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (128) 4.5 Based on 128 reviews ## Pricing Value for money 4.3 (107) [View pricing plan details](https://www.capterra.com/p/119589/DocusignCLM/pricing/) Enterprise Edition Contact vendor for details It includes: - Routing And Approval Contract Workflow - Advanced Contract Generation - Full Contract Clause Library - Support For 3rd Party Contracts - Negotiate And Redline Contracts - Contract Activity Tracking - Legal Contract Tools In Office365 - Rapid Contract Review - Contract TermSync With Salesforce - Online Forms For Contract Requests - Configurable Contract Reports And Analytics - Salesforce For CPQ Integration - Salesforce Lightning Dashboard Components - Salesforce1 Mobile Access Value for money 4.3 (107) 4.3 Based on 107 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (106) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (106) 4.4 Based on 106 reviews ## User reviews Overall rating 4.5 Based on 127 reviews Filter by rating Counts reflect reviews available in this feed. 5(79) 4(36) 3(10) 2(1) 1(1) Mentioned topic Recent reviews first, then most helpful Michael W. HIPAA Privacy Officer Used the software for: Less than 1 year ### "Docusign and Contracts Control" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 August 23, 2026 I like that I can use a one-stop application for contract and document control. The added feature of already having the Docusign feature make this tool even better. Pros This tool leverages Docusign business process with document and contract control features that allow you to be productive. Cons This tool is large and the robust features cannot be purchased individually which can be a problem if you have a small budget. John J. CIO Used the software for: 3-5 years ### "The Saas pay-as-you-go model is dead now. Time to move on." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 July 27, 2026 It worked for years, but paying each time is tiresome and unnecessary, which is why we will be building our own in-house docu-signer that does the exact same thing, but we own it forever with Zero payments going forward. Pros Docusign does what it needs to do, it allows you to get digital signatures and diligently tracks the process, when it was signed, by whom, etc. It does what it is supposed to. Cons Years later, why is it still a PAID Saas system? While sure it's not much, but with AI today, we are building our own system, there is no reason for it to be a pay-as-you go still, that model is long gone now. OW Owner Owner Used the software for: 1-3 years ### "Your signature is safe @ DocuSign " 5.0 July 6, 2026 Pros I like how easy it is for literally anything official to be signed and agreed upon amongst literally all entities for legal officials or just general agreements or purposes. It's the only way I've ever received signed or acknowledged documents needing my signature from any outlet that I can remember Cons There isn't any thing I can complain bout in regards to DocuSign or something I liked least bout it. Christine H. Pilates transformation expert Used the software for: 3-5 years ### "Reliable legal document storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 6, 2026 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. DE Designer Designer Used the software for: 1-3 years ### "Docusign is a Must Have for Getting it Signed! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2026 DocuSign is fast, reliable and a must-have tool for anyone dealing with contracts or paperwork regularly. It makes the entire process smooth and stress-free. Pros Helps streamline my documents either on my laptop or phone. Incredibly easy to use for getting documents signed. Cons Interface can feel cluttered at times and finding certain settings or documents. Pricing can seem high for small businesses. IA Ingénieur AQ op Ingénieur AQ op Used the software for: 1-3 years ### "Une solution efficace pour la signature à distance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 24, 2026 Pros J’apprécie surtout DocuSign CLM pour sa simplicité d’utilisation et sa praticité à distance. Le fait de pouvoir signer des documents facilement, sans être sur site, est un vrai gain de temps au quotidien. Cons Certaines fonctionnalités peuvent sembler complexes ou peu utiles lorsque l’on utilise principalement l’outil pour de la signature à distance, ce qui donne l’impression d’une solution parfois surdimensionnée. CO Consultant Consultant Used the software for: Less than 1 year ### "Overall Positive Experience with Few Hiccups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 Overall my experience was good. The pros definitely outweigh the few cons I had with the software. It made our document management very simple. Pros I liked Docusign overall, it obviously makes it easy to get my stuff signed by who I need. It's very secure and easy to use. I like being able to place the signature boxes where I need and choose the type I need. Cons Sometimes I'd get some errors and have to reload the software when using it or trying to get a document set up. I also tried to get it integrated with Salesforce and had some difficulties but that was more on the Salesforce side so not really a Docusign problem. Nick V. Safety and Maintenance Manager Used the software for: 3-5 years ### "Docusign helps us get important paperwork signed" 5.0 March 4, 2026 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. VU VP UX and Creative VP UX and Creative Used the software for: 1-3 years ### "Fast, Easy, and Reliable Digital Signing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 13, 2026 Overall, DocuSign has been a great tool for streamlining our workflow and improving the customer experience. It saves time, reduces paperwork, and keeps everything organized in one place. I would recommend it to any business that needs a reliable way to send, sign, and manage documents digitally. Pros DocuSign is a huge time-saver for both customers and our company. It makes completing estimates and getting approvals much smoother and faster. The online tool is very easy to use, and setting up an estimate and sending it out for review takes only a few minutes. I also like how it keeps a clear record of everything you have sent and signed in the past, which makes tracking documents simple and organized. Cons While DocuSign is user-friendly overall, some of the more advanced features can take a little time to learn. Pricing may also feel high for smaller teams or occasional users. Hannah C. Associate therapist Used the software for: Less than 1 year ### "Very satisfied with the document storage and email alerts!" 5.0 February 10, 2026 I have been really happy with the product. Although this product is provided through my current job, I can see myself purchasing it when I move on someday. Pros I love how it stores all of my documents and sends me reminder emails and alerts! I have only used it for about a year but I am very satisfied so far with the service. Cons I do not have anything that I dislike about it at this time. I use it almost weekly in my current role. [View all Reviews](https://www.capterra.com/p/119589/DocusignCLM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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