# Docusign CLM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Docusign CLM Software - reviews, pricing plans, popular comparisons to other Contract Management products and more. Source: https://www.capterra.com/p/119589/SpringCM --- # Docusign CLM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Docusign CLM ## What is Docusign CLM? Docusign CLM is a cloud-based contract management solution that helps businesses generate, automate, manage, and store documents and contracts. The platform offers AI capabilities for accelerated review and negotiation, automatic term extraction, and agreement summarization. It provides a centralized, searchable contract repository with version and permission controls, enabling users to manage obligations and renewals. Additionally, Docusign CLM automates workflows with a drag-and-drop editor and pre-configured steps. The platform also faciliates integrating with tools, such as Salesforce and SAP Ariba. ## What is Docusign CLM used for? [Contract Management](https://www.capterra.com/contract-management-software/)[Content Management](https://www.capterra.com/content-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 126 user reviews Reviews sentiment Positive 91% Neutral 7% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Contract Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Docusign CLM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.docusign.com/&name=Docusign CLM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Docusign CLM 4.5 (126) VS. [4.9 (4,288)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (126) Ease Of Use 4.8 (9,362) Value For Money 4.3 (106) Value For Money 4.7 (5,822) Customer Service 4.4 (105) Customer Service 4.7 (5,515) ## Docusign CLM alternatives [4.8 (184)](https://www.capterra.com/p/153712/ContractSafe/reviews/) Starting price $450.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Docusign](https://www.capterra.com/p/121506/Docusign/) [4.7 (9,370)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/121506/Docusign/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,899)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Concord](https://www.capterra.com/p/144154/Concord/) [4.6 (235)](https://www.capterra.com/p/144154/Concord/reviews/) Starting price $399.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144154/Concord/) [View all alternatives](https://www.capterra.com/p/119589/DocusignCLM/alternatives/) ## FAQs about Docusign CLM Overview ### What problems does Docusign CLM solve? Docusign CLM solves slow, manual contract workflows by centralizing drafting, version control, approvals, storage, renewal alerts, and signature tracking. It eliminates printing, scanning, email attachments, and confusion over document status or latest versions. Legal, sales, finance, HR, and remote teams benefit most when managing multi-party contracts, onboarding, and deadline-driven approvals. Answer based on 81 reviews Overview ### Which roles and teams benefit most from Docusign CLM? Docusign CLM is most used by legal and contract teams, sales and account executives, operations managers, and IT administrators. Legal staff manage contract creation, approvals, and compliance. Sales teams accelerate deal cycles. Operations leaders standardize document workflows, while IT and Salesforce admins support integrations, automation, and secure system oversight. Answer based on 116 reviews Overview ### What company size and industries is Docusign CLM built for? Docusign CLM is designed for businesses in insurance, finance, government, real estate, and other industries, with strongest reviewer adoption among small businesses at 61% and Information Technology and Services at 18%. It also serves midsize companies at 22% and enterprises at 17%, with contract management as the main use case. Answer based on 126 reviews Features and Usability ### What are the key features of Docusign CLM? Docusign CLM includes core contract management features like contract drafting, document management, version control, and configurable workflow automation. Reviewers also highlight electronic signature, audit trail, alerts for renewals and status tracking, plus differentiators such as Salesforce integrations, API access, full-text search, and customizable templates for repeat agreements. Answer based on 39 reviews Integrations ### Which third-party tools and platforms does Docusign CLM integrate with? Docusign CLM integrates with Dropbox Sign for importing stored contract files and supports over 20 integrations across document storage, CRM, and business systems. Official catalog connections include Box, Google Drive, Microsoft 365, Microsoft SharePoint, HubSpot CRM, Salesforce Sales Cloud, and NetSuite Financials. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Docusign CLM offer? Docusign CLM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and setup support. Answer based on 6 reviews Getting Started and Support ### What customer support options does Docusign CLM offer, and how do users rate the experience? Docusign CLM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as helpful, responsive, and professional, with efficient email and phone follow-up plus strong implementation guidance. A few reviewers report unhelpful service when resolving specific product issues, but overall sentiment is positive. Answer based on 21 reviews Security ### How does Docusign CLM handle data security and access control? Docusign CLM uses secure cloud document storage, tracks records plus revision and approval history, and supports straightforward access management. Reviewers also mention security codes and email verification to reduce unauthorized access while enabling access from anywhere. A few users note occasional false starts and unspecified limits that can affect time-sensitive work. Answer based on 11 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Electronic Signature 4.9 (55) 76.36% of 55 reviewers that rated this feature as important or highly important Digitally sign online documents Document Management 4.6 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Completion Tracking 4.8 (44) 72.73% of 44 reviewers that rated this feature as important or highly important Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Document Storage 4.6 (38) 68.42% of 38 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Alerts/Notifications 4.8 (28) 85.71% of 28 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Document Review 4.8 (20) 90.00% of 20 reviewers that rated this feature as important or highly important Review and analyze existing information across documents Docusign CLM 42 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. An agreement between a business and an external supplier for the delivery of a set of products or services Provides a channel for team members to share media files, communicate, and work together Track the current status and completion of activities, tasks, goals or deliverables via progress indicators Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Facilitates online authoring and publishing of the content Create, edit, and revise contracts/written agreements Dialogue between two or more parties to resolve points of difference and agree on a set of legally binding terms Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Electronic signing method that validates the authenticity and integrity of a digital document Assign categories, labels, tags, or attributes to documents for organization, search and storage Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents Search for specific words or phrases within a document or database Contracts specific to government agencies or organizations who deal with government agencies Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Manage and track the renewal process for various services, subscriptions, contracts, or licenses View and track pertinent metrics to find patterns and gain insights from data An agreement between a buyer and a seller for the sale and delivery of goods or services Allow users to access multiple services after entering their login credentials once An agreement that's only valid if signed by all involved parties, sealed, and delivered Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Edit text as needed Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (126) 4.5 Based on 126 reviews ## Pricing Value for money 4.3 (106) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/119589/DocusignCLM/pricing/) Value for money 4.3 (106) 4.3 Based on 106 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ Box](https://www.capterra.com/p/148766/Box/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (105) 4.4 Based on 105 reviews ## User reviews Overall rating 4.5 Based on 126 reviews Filter by rating 5(78) 4(37) 3(9) 2(1) 1(1) Mentioned topic Sorted by most recent Christine B. Pilates transformation expert Health, Wellness and Fitness ### "Reliable legal document storage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 April 3, 2026 Overall, I’ve had a good experience using Docusign for realty projects, client contracts, purchase agreements. Pros I like ability to sign legal documents and file them in a secure online capacity for later retrieval. Cons I often receive spam emails with fake legal documents asking me to log into what I would assume is a faux Docusign. If I don’t recognize the sender, I just ignore it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV Amelie V. Ingénieur AQ op Hospital & Health Care ### "Une solution efficace pour la signature à distance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 23, 2026 Pros J’apprécie surtout DocuSign CLM pour sa simplicité d’utilisation et sa praticité à distance. Le fait de pouvoir signer des documents facilement, sans être sur site, est un vrai gain de temps au quotidien. Cons Certaines fonctionnalités peuvent sembler complexes ou peu utiles lorsque l’on utilise principalement l’outil pour de la signature à distance, ce qui donne l’impression d’une solution parfois surdimensionnée. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Ruth D. Designer Publishing ### "Docusign is a Must Have for Getting it Signed! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2026 DocuSign is fast, reliable and a must-have tool for anyone dealing with contracts or paperwork regularly. It makes the entire process smooth and stress-free. Pros Helps streamline my documents either on my laptop or phone. Incredibly easy to use for getting documents signed. Cons Interface can feel cluttered at times and finding certain settings or documents. Pricing can seem high for small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Consultant Pharmaceuticals ### "Overall Positive Experience with Few Hiccups" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Overall my experience was good. The pros definitely outweigh the few cons I had with the software. It made our document management very simple. Pros I liked Docusign overall, it obviously makes it easy to get my stuff signed by who I need. It's very secure and easy to use. I like being able to place the signature boxes where I need and choose the type I need. Cons Sometimes I'd get some errors and have to reload the software when using it or trying to get a document set up. I also tried to get it integrated with Salesforce and had some difficulties but that was more on the Salesforce side so not really a Docusign problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nicholas v. Safety and Maintenance Manager Transportation/Trucking/Railroad ### "Docusign helps us get important paperwork signed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 2, 2026 Pros Docusign allows us to get important paperwork signed by employees, customers, and vendors without having to be in the same location. Cons In my years of using Docusign, I have never had an issue with the program. Don't think I've even had to contact customer support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Hannah C. Associate therapist Hospital & Health Care ### "Very satisfied with the document storage and email alerts!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 30, 2026 I have been really happy with the product. Although this product is provided through my current job, I can see myself purchasing it when I move on someday. Pros I love how it stores all of my documents and sends me reminder emails and alerts! I have only used it for about a year but I am very satisfied so far with the service. Cons I do not have anything that I dislike about it at this time. I use it almost weekly in my current role. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ashley B. Owner Consumer Services ### "Simple to use..." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 27, 2026 I've been using Docusign for years and have had a great experience. It's simple to use and saves lots of time. Pros What I like most about Docusign is that it's very easy to use. I like that it has free features also. Cons There's nothing that I don't like about Docusign. Sometimes it's requires an excessive number of signs ons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. QD Quinten D. Account Executive Information Technology and Services ### "Essential to make deals close fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 26, 2026 Pros I have it connected with Ironclad and Salesforce, and it makes signing contract way easier for my clients. Seamless and easy process. Cons No major complaints at all, it does what it needs to do. Maybe more AI stuff would be nice to be integrated? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jodee G. VP UX and Creative Design ### "Fast, Easy, and Reliable Digital Signing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 14, 2026 Overall, DocuSign has been a great tool for streamlining our workflow and improving the customer experience. It saves time, reduces paperwork, and keeps everything organized in one place. I would recommend it to any business that needs a reliable way to send, sign, and manage documents digitally. Pros DocuSign is a huge time-saver for both customers and our company. It makes completing estimates and getting approvals much smoother and faster. The online tool is very easy to use, and setting up an estimate and sending it out for review takes only a few minutes. I also like how it keeps a clear record of everything you have sent and signed in the past, which makes tracking documents simple and organized. Cons While DocuSign is user-friendly overall, some of the more advanced features can take a little time to learn. Pricing may also feel high for smaller teams or occasional users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Riley R. Legal Project Analyst Legal Services ### "docusign review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2025 Overall, Docusign makes digital paperwork much more efficient and helps keep things moving without unnecessary delays for clients. Pros I like that I can sign or send documents from anywhere, especially when working remotely or dealing with tight deadlines. Everything is organized in one place, so it’s easy to track what’s been sent, signed, or still pending. Cons The only downside is that some features are limited unless your company has a higher-tier plan, and occasionally setting up more complex documents can take a little extra time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119589/DocusignCLM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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