Who Uses This Software?

AVOXI delivers CaaS solutions to customers worldwide and in a variety of industries, with deep experience in travel/hospitality, tech support, insurance, business process outsourcing and more.

Average Ratings

1 Review
  • 5 / 5
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Contact an AVOXI sales representative for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • www.avoxi.com/
  • Founded 2001
  • United States

About Smart Queue

With Smart Queue, AVOXI's virtual call center software solution, you can easily record inbound and outbound calls. Call recordings can be easily downloaded and saved for review and playback. Efficiently search recordings using multiple call criteria filters, including date, time, and agent. Call recordings are stored for 15 rolling days; AVOXI also offers extended call recording storage options, allowing contact centers to store thousands of conversations, all in the safety of the cloud.


Smart Queue Features

  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording

Smart Queue Reviews

Smart Queue Great Product to use

Jun 07, 2017
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.