# Criteria Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Criteria the right Assessment solution for you? Explore 189 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119740/Criteria/reviews --- Criteria 4.7 (189) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 20th, 2026 # Reviews of Criteria Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SD Sarah D Vice President, RecruitingInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automation is what allows the human part of our process to scale. And with a 90%+ completion rate, it’s clear the experience works for candidates too - it’s not just efficient, it’s fair and straightforward.“ April 3, 2026 Victoria H HR DirectorInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “I can’t point to a particular problem except if someone o not computer saavy it might be hard for them“ January 10, 2026 MA Mari A RecruiterLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “We are able to utilize it every day, and our Managers love that they are able to have something besides a resume to get to know the candidate before their interview.“ April 2, 2026 KL Kristin L HR Business PartnerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “We have found that many candidates do not own a desk top or lap top and they either will not follow through with the assessment or it takes a longer time to access one to complete the assessment.“ October 8, 2024 DT Darryl T COOMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “The system offers a range of scientifically validated tests, from cognitive aptitude assessments to personality and skills evaluations, which help predict job performance more accurately.“ March 3, 2025 YM Yasmin M AdministrationEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “This can sometimes make the process feel more tedious than necessary.“ April 16, 2026 SD Sarah D Vice President, RecruitingInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “More importantly, that time goes back into what matters — real conversations with candidates and stronger partnership with hiring managers.“ April 3, 2026 SF Sam F ISO Quality ManagerOil & Energy, 51 - 200 employeesUsed the software for: More than 2 years. “The website lacks user-friendliness and can occasionally experience slow loading times.“ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 189 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lizzeth S. Staff Accountant Accounting Used the software for: Less than 6 months ### "TriTech Criteria User" January 29, 2025 4.0 is easy to use and great at organizing the data from applicants. the support team is always available to assist and ready to work on any needs or issues that we may have. Pros The data organization that we get. the system is easy to follow and work with Cons As i continue to learn more on how to use the system, i may be able to comment on Cons. Review Source Response from Criteria Corp January 30, 2025 Hi Lizzeth, thank you for your thoughtful review! We're delighted to hear that you find Criteria easy to use and appreciate the way it organizes applicant data. It's also wonderful to know that our support team has been responsive and helpful in addressing your needs—providing excellent customer support is a top priority for us. As you continue to explore the platform, please do not hesitate to reach out to our support team with any questions. We’re here to ensure you have the best possible experience with Criteria. Thank you for choosing us! DT Darryl T. COO Marketing and Advertising Used the software for: 2+ years ### "Chief Operating Officer" March 3, 2025 5.0 We have been using as our online candidate evaluation system for 13 years and it has proven to be a valuable tool in our hiring process. The platform helps us assess potential new hires efficiently by providing objective insights into their skills, cognitive abilities, and personality traits. One of the biggest advantages of Criteria is its user-friendly interface and customizable assessments. We can tailor our evaluations to specific roles, ensuring that we get relevant data to make informed hiring decisions. The system offers a range of scientifically validated tests, from cognitive aptitude assessments to personality and skills evaluations, which help predict job performance more accurately. The insights provided by Criteria go beyond just test scores; they offer a deeper understanding of how a candidate’s strengths and work style may impact our company. This has been particularly helpful in ensuring a good cultural fit and making data-driven hiring decisions. Additionally, the platform integrates well with our existing hiring workflow, saving us time and improving efficiency. Overall, Criteria has significantly improved our ability to identify top talent, streamline our recruitment process and reduce hiring risks. It’s a great investment for companies looking to enhance their hiring decisions with data-backed assessments. Would highly recommend Criteria to businesses seeking a reliable, insightful, and easy-to-use candidate evaluation system. Pros Easy to setup and begin to use immediately! Accurate assessments that are easy to implement. Excellent service and response to questions Cons For some smaller companies it can be more money than they are willing to invest. Although it is definitely worth every penny you pay, for some smaller companies they have a hard time justifying. Review Source Response from Criteria Corp March 4, 2025 Darryl, thank you for your incredible review and for being a valued Criteria customer for 13 years! We’re thrilled that our platform has been a valuable tool in your hiring process, helping you efficiently assess candidates. It’s great to know that you find Criteria’s user-friendly interface and customizable assessments essential in tailoring evaluations to specific roles. We’re especially pleased that our platform has helped you identify top talent, improve cultural fit, and streamline your recruitment process—all while integrating seamlessly into your existing hiring workflow. Your recommendation means the world to us, and we’re honored to support your hiring success. If you ever need assistance or have any feedback, our team is always here to help. Thank you for choosing Criteria—we look forward to continuing to support your hiring needs for years to come! DP Dionne P. Sr. Recruiter Education Management Used the software for: 1-2 years ### "Decent product" October 9, 2024 3.0 Good. Reps are great. I wish there was more guidance for how to make the CCAT more equitable. Pros Ease of use. The platform is relatively straight forward. Cons Glitches in platform. (redirect login page, completed assessment emails delayed, choice for customized roles when selecting testing packages as they are too general and not useful) Review Source Response from Criteria Corp October 17, 2024 Thanks for your feedback Dionne and I'm sorry to hear about the glitches you've experienced. I'll make sure to mention this to our product teams. If you haven't already, please mention your need for guidance re CCAT to your CSM, as there are some useful perspectives our I/O Psychs can provide to help you. GM Gerald M. Senior Vice President, People and Culture Internet Used the software for: 2+ years ### ""A Must Have" Assessment, if you want to scale quickly, with the right people" March 4, 2025 5.0 is our primary assessment platform and it has helped us hire folks who are ramping up quicker, are able to deliver more within the same period of time and are able to onboard the company practices way quicker. Pros provides a clear and unfiltered view of how the candidate thinks and acts in various situations. The analytical and logical assessments provide a direct and true view of the individuals capabilities. Given we are ops heavy, it is important to have folks who are quick, and agile... and criteria has been able to deliver on that need. Cons Nothing adverse to highlight, that has impacted our ability to hire the finest... Review Source Response from Criteria Corp March 5, 2025 Thank you for your fantastic review! We are thrilled to hear that Criteria has been instrumental in helping your organization scale quickly with the right people. It is great to know that our assessments provide a clear and objective view of how candidates think and act in various situations, allowing you to identify individuals who are quick, agile, and well-suited for operationally intensive roles. We are especially pleased that Criteria has become your primary assessment platform and that it has helped you hire employees who onboard quickly, adapt to company practices efficiently, and deliver strong results in a short period of time. Your success is exactly what we strive for, and we appreciate your trust in our platform. If you ever have any feedback or need additional support, please reach out to our team! LC Lydia C. Director of Human Resources Hospitality Used the software for: 1-2 years ### "An Excellent Assessment Tool for Many Roles" July 21, 2025 5.0 My overall experience with has been highly satisfactory. Teaching the hiring managers about the benefits of assessments pre-hire has been a challenge but that is not the fault of Criteria. Pros The deep insights into candidate quantitative and qualitative strengths and weaknesses. This has significantly improved our hiring process. Cons Really nothing. I wish I had the bandwidth to take advantage of all the functions and look forward to when I can do so. Review Source Response from Criteria Corp July 23, 2025 Hi Lydia, thanks so much for your thoughtful review! We're thrilled to hear that the platform’s deep insights into candidates' strengths and weaknesses have elevated your hiring process—exactly the kind of impact we strive for. It's great to know you’re satisfied with your overall experience. We understand those hurdles and appreciate your commitment to bridging that gap. When you're ready to dive deeper into the platform’s full capabilities, we’ll be here to support you every step of the way. Thanks again for sharing your experience—it means a lot! SD Shaleen D. HR generalist Information Technology and Services Used the software for: 1-2 years ### "Criteria to match all of yours " March 3, 2025 4.0 My experience with has been very positive. The platform is efficient, reliable, and highly insightful for pre-employment testing. It has significantly improved our hiring process by helping us identify the best-fit candidates with data-backed results. Pros What I liked most about is its intuitive interface and seamless user experience. The wide range of pre-employment tests ensures that hiring decisions are data-driven and objective. The detailed analytics and reports provide valuable insights into candidates' abilities, making it easier to identify top talent. Cons One area for improvement is the customization of assessments. While the platform offers a great variety, more flexibility in tailoring tests to specific job roles would enhance its effectiveness. Additionally, test completion times can sometimes be longer than expected, which might affect candidate engagement. Review Source Response from Criteria Corp March 6, 2025 Hi Shaleen, thank you for your thoughtful review. We are delighted to hear that you find Criteria’s platform intuitive and seamless and that our range of pre-employment tests has helped you make data-driven, objective hiring decisions. Providing detailed analytics and reports to give valuable insights into candidates’ abilities is a key focus for us, and we are thrilled that this has made it easier for you to identify top talent. We appreciate your feedback on assessment customization and test completion times. While our platform offers a variety of scientifically validated assessments, we understand that additional flexibility in tailoring tests to specific job roles would further enhance the experience. We are always working to improve our offerings, and your input helps us prioritize future enhancements. Thank you for choosing Criteria! VC Vanessa C. Sr. Talent Acquistion Partner Hospital & Health Care Used the software for: 2+ years ### "Sr. Talent Acquisition Partner " March 3, 2025 5.0 Been using for the last 4 years daily in my organization. It is critical to our interviewing/screening process. Very user friendly - it has the capability to have you screen candidates in a variety of ways with the various assessments. Pros Easily incorporated with our ATS system and has a variety of assessments that meet our current recruitment needs to vet finalists for roles. Also, very easy to navigate and pull reports from the system. Cons I haven't run into any issues while using this product. Review Source Response from Criteria Corp March 4, 2025 Hi Vanessa, thank you so much for your thoughtful review and for being a valued Criteria user for the past four years! We’re thrilled to hear that our platform has been a critical part of your interviewing and screening process, helping you efficiently vet finalists for roles. It’s great to know that you find Criteria easy to navigate and that the variety of assessments meets your recruitment needs. We’re also glad that our seamless ATS integration and reporting features have made your hiring process more streamlined and data-driven. Your feedback reinforces our commitment to providing user-friendly, effective hiring solutions. If you ever have any questions or need support, we’re always here to help. Thanks again for your continued trust in Criteria! AB Ariadna B. Lead Recruiter Accounting Used the software for: 6-12 months ### "Reccommended for small organizations" March 3, 2025 4.0 It's ok. I have used many ATS and offers good tools and features. Having the assessments available helps a lot. Pros The variety of assessments and solutions Cons Writing notes is not pretty. It allows me to put in the info but no format. Communication between team members is nos good in the platform Review Source Response from Criteria Corp March 4, 2025 Hi Ariadna, Thank you for your feedback! We’re glad to hear that you find the variety of assessments and solutions valuable and that having assessments readily available has been helpful in your hiring process. We appreciate your input regarding note formatting and team communication within the platform. We are always looking for ways to enhance the user experience, and feedback like yours helps us prioritize future improvements. Thank you for choosing Criteria, and we look forward to continuing to support your hiring needs. If you ever need assistance or have additional feedback, please don’t hesitate to reach out! PG Patrick G. Technical Director of Video Production Higher Education Used the software for: 1-2 years ### "Simple and cuts through the noise." March 3, 2025 4.0 2 hires, 2 successful employees, so far so good. Pros Simple to understand and sort the results. Cons I found it unclear what the test was like for the person taking it. Consider adding a button for the hiring manager to take the test themselves for proper context. Review Source Response from Criteria Corp March 6, 2025 Hi Patrick, thank you for your feedback! We’re glad that you find Criteria’s results simple to understand and that the platform has already helped you make two successful hires. It’s great to see that the assessments are delivering value in identifying the right candidates for your team. We appreciate your suggestion about providing hiring managers with a way to experience the test firsthand. Understanding the candidate’s perspective is important, and we will share this feedback with our team as we continue to enhance the platform. In the meantime, if you’d like to explore sample assessments or gain more insight into the candidate experience, our team would be happy to assist. Thank you for choosing Criteria, and we look forward to supporting your continued hiring success! VR Verified Reviewer Employee Development Director Construction Used the software for: 2+ years ### "Please Make it so you can Export Scores Directly from Job" October 8, 2024 4.0 Overall good with the major con being the difficulty of exporting assessment scores by job and having to build a report to get your data. It's hard to train recruiters to do this and it's critical to our selection process success. Pros Quality of assessments. Integration with ClearCompany Cons Inability to run a report from the job. Difficulty of getting data out of Corp. Review Source Response from Criteria Corp October 17, 2024 Thanks very much for your feedback. We'd love to talk through the concerns you've flagged with data access and exporting. Please reach out to your Customer Success Manager and we'll see how we can help. CJ Celestine J. HR Generalist Automotive Used the software for: 6-12 months ### "Simplicity of Use" September 13, 2024 5.0 is a helpful and easy to use tool that has given us insights into out talent pool. Pros I enjoy the simplicity of use. Managers and candidates alike have all found it easy to use. Cons Not being able to integrate it with our ATS. Reason for choosing Criteria The program was developed more and seemed easy to use. Review Source Response from Criteria Corp September 23, 2024 Hi Celestine, thank you for taking the time to share your positive experience with Criteria! We're thrilled to hear that the simplicity of our platform is resonating with both your managers and candidates, making the hiring process smoother for your team. Our team will be in touch soon regarding ATS integrations. Your feedback is invaluable to us. If there's anything we can do to assist you, please don't hesitate to reach out to your dedicated Customer Success Manager. Thank you! JC Johnny C. Operations manager Airlines/Aviation Used the software for: 1-2 years ### "Quality of site." March 6, 2025 5.0 My experience with was very good because I'm able to give back to the employees directly. Pros The ability to give credit to employees. Cons I think is an easy and friendly platform to use. There isn't anything i like the least yet. Review Source Response from Criteria Corp March 7, 2025 Hi Johnny, thank you for your review. We’re glad to hear that you’ve had a positive experience with Criteria and that the platform has helped you recognize and support employees effectively. Our goal is to provide an easy-to-use, insightful platform that enhances hiring and talent development, and it’s great to know that it has been valuable for you. If you ever have any questions or need assistance in maximizing your use of the platform, we’re here to help. We appreciate your feedback and look forward to continuing to support your success! PJ Paul J. Recruiter Construction Used the software for: 2+ years ### "Love the functionality" October 8, 2024 5.0 integrates with our ATS system so that when a candidate completes an assessment it automatically uploads for recruiters or hiring managers to view. It has been a great experience. Pros I like the breakdown of three separate sections of grading. It gives a solid breakdown of what areas the candidate exceeds or struggles with. Cons No issues at the moment. woks well with our systems and gives us the information we need to make hiring decisions. Review Source Response from Criteria Corp October 17, 2024 So great to hear it's going well for you, Paul! Thanks very much for your feedback. CM Carissa M. Chief of Staff Insurance Used the software for: 2+ years ### "Highly recommend for recruiting needs! " October 8, 2024 5.0 The partnership with them is great. My account team reaches out to me frequently regarding new product Pros It easily integrates with our ATS I love the different test blocks for different roles The scores have consistently predicted top candidates Cons Pricing is a little steep but I wouldn't say too far off other aptitude tests Review Source Response from Criteria Corp October 17, 2024 Thanks so much for your feedback Carissa! It's great to hear your ATS integration was easy and that you're enjoying the partnership with your Customer Success team - we think they're pretty great, too :-) ED Erin D. Sales Executive Retail Used the software for: Less than 6 months ### "Helpful friend!" October 8, 2024 5.0 Love this tool! Great feature and easy to send to other Hiring managers, as well as an easy integration with Jazz HR! Pros I love being able to understand my candidates' strengths and potential areas of growth before I even interview them! Cons Setting up the assessment per job, it's a bit clunky. Review Source Response from Criteria Corp October 17, 2024 Thanks for your feedback Erin and for calling us your helpful friend! It's wonderful to hear you're finding the candidate insights so useful. LA Luis A. Recruiter Automotive Used the software for: 6-12 months ### "Quick Setup - I recommend! " October 8, 2024 5.0 Overall it is the best assessment tool I've used in recruiting. Pros It is highly user-friendly for the recruiting team and the end user! Cons The integration with Lever is relatively manual. Review Source Response from Criteria Corp October 17, 2024 Thanks for your feedback Luis! It's certainly an honor to be called "the best assessment tool" in a review. We're doing our happy dance reading it! SE Scott E. Vice President of Professional Development Hospital & Health Care Used the software for: Less than 6 months ### "Very Pleased Customer" September 13, 2024 5.0 Our organization has been well taken care of with our implementation. It has been a great experience. Our rep, Jordan, feels like he is part of our team and provides excellent service. Pros The ease of use. You don't have to take a class to figure out the platform. It is well organized. Cons Our applicant tracking software isn't a partner with . Review Source Response from Criteria Corp September 23, 2024 Hi Scoot, thank you for sharing your positive experience with our platform. We're thrilled to hear that the ease of use and organization of our talent success platform has met your expectations and contributed to a seamless implementation process. It's also great to hear that Jordan has become an extension of your team and is delivering the exceptional service we pride ourselves on. We're committed to ensuring that our clients feel fully supported, and it's gratifying to know we're hitting the mark. Thank you for choosing Criteria! AP ASHISH P. ACCOUNTS PAYABLE CLERK Hospitality Used the software for: Less than 6 months ### "Simplicity of Use" October 8, 2024 5.0 I love that I can search for a job title and it recommends test banks to use, which saves us time. It is intuitive to use. Pros I love the price, I love the product, I love the information. It recommends test banks to use, which saves us time. Cons lack of integration. There is no specific information about all their possible integrations. Review Source Response from Criteria Corp October 23, 2024 Hi Ashish, thank you for your feedback. We're thrilled to hear that you love the product and that it saves you time. Thank you for your feedback on integrations; the Criteria platform integrates with a wide variety of ATS and solution providers, which can be viewed here: https://www.criteriacorp.com/integrations-and-partners Please do not hesitate to reach out to techsupport@Criteriacorp.com for more information, or with any questions you may have about these integration options. Thank you! SB Stephanie B. Human Resources Manager Automotive Used the software for: 2+ years ### "Assessment" August 7, 2024 5.0 Excellent tool when assessing candidates Pros The pros to this application is the great feedback we receive Cons The cons would be the fact that we need more testing to match specific roles Review Source Response from Criteria Corp August 13, 2024 Hi Stephanie, thanks for your review and feedback. We're thrilled that you're happy with the great feedback you receive. Thanks for your note about the amount and type of testing for roles - here's an overview of all our assessments: https://criteria.helpdocs.io/article/ihqrrvdbqe-overview-of-all-criteria-assessments Please let us know if you need assistance identifying which tests to match for specific roles; we are happy to help. Thank you! SV Stephanie V. Director, Human Resources Legal Services Used the software for: 1-2 years ### "Thank you Criteria! " August 7, 2024 5.0 Our experience has been great thus far. From the program itself to the account support, our needs have been met always. Pros Helps the HR team reduce a tremendous amount of time by sorting and identifying top candidates and discarding unqualified applicants. Cons Not much not to like. It’s a very well designed system. Review Source Response from Criteria Corp August 13, 2024 Hi Stephanie - thank you so much for your thoughtful review. We're happy to hear that the Criteria platform is saving your team so much time in your hiring process. Please let us know if you have any further feedback or questions - we're here to help and provide an exceptional experience. Thank you for your business! RB Rex B. Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Essential in the hiring process" August 19, 2024 4.0 The business is exceptional to use as it provides clear communication with the ability to have regular meetings with representatives, to discuss challenges that we may be facing with the software. Pros Customer service is excellent with strong communication throughout the entire process. Cons Difficulty when creating assessments as it was more complex than expected, however after spending some time completing the process it became much more straightforward. Review Source Response from Criteria Corp August 20, 2024 Hi Rex, thank you for taking the time to provide this valuable feedback. It's great to hear that you find our customer service to be excellent - we are so proud of our Customer Success team! Thank you for your thoughts on assessment creation; it's great to hear that you found the task straightforward after adjusting to the process. If there is anything the team can do to help you, or if you have any further feedback, please do not hesitate to reach out! Thank you for choosing Criteria. MT Mark T. Talent Acquisition Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A must in the interview process" July 31, 2024 5.0 Pros Ability to find talent in non traditional ways. Cons Most assessments must be done on a computer and not a phone. Review Source Response from Criteria Corp August 6, 2024 Hi Mark, thanks for taking the time to provide feedback on Criteria products. We're thrilled to hear our tools are a must in the interview process. If there's anything we can assist you with, or if you have more feedback to share, please reach out to our team. Thank you! CC Christa C. HR Manager Building Materials Used the software for: Less than 6 months ### "HR Manager" August 7, 2024 5.0 Pros Easy of use - I like the ability to move applicants to different stages. Cons I can't think of anything - I am a new user and I may find something later. Review Source Response from Criteria Corp August 13, 2024 Hi Christa, thank you for your feedback! NMCC Nanette M Carvalho C. Consultant Human Resources Used the software for: 1-2 years ### "Great reports and easy to read" June 20, 2023 5.0 These assessments are the only piece of objective an employer will receive about a candidate. Often times a candidate might interview well but when the assessment is done it will show they have low abilities in taking in and applying new information with speed and accuracy. In these times when businesses need people to learn quickly, the assessment can really help us identify who will not need repetitive training. Pros I like the ability to customize the reports based on the job function, picking specific assessments we'd like to include for each type of job. I also like the explanations that are provided for each of the scales. It makes the information easy to understand. Cons The only con I have is that there is no option to purchase a smaller "bundle" of assessments. I am a consultant working with small businesses who don't do a lot of hiring each year but who could benefit from the assessments. It would be nice either I or my clients could purchase a certain numer of assessments rather than buy "per year". A company I previous did assessments through (Prevue) offered assessment bundles of 10 - 20. The cost per assessment was appox $100 (based on the size of the bundle) This made it cost a bit more manageable for the clients we worked with. So my recommendation would be to offer a bundle of assessments in numbers of 5, 10, 20 or 50. I'd really like to hear back from if this is something they will consider. Reason for choosing Criteria See comment above Review Source Response from Criteria Corp February 19, 2024 Thank you for sharing your detailed feedback with us. We are delighted to hear that you find our reports easy to read and appreciate the ability to customize them based on job functions. Your positive comments on the explanations provided for each scale are greatly appreciated. We understand your need for more flexible assessment purchasing options, especially for consultants working with small businesses. We appreciate your recommendation and will explore ways to provide more tailored solutions to meet your needs. It's fantastic to hear how our assessments have helped you identify candidates' abilities accurately, especially in terms of learning speed and accuracy. We are committed to providing valuable insights to support your hiring decisions effectively. We so appreciative to have you as a part of the Criteria community and value your feedback on our platform. Your insights help us improve and better serve our users. Wade E. Operations Supervisor Utilities Used the software for: 2+ years ### "Excellent Product" November 14, 2022 5.0 has allowed us a great tool to qualify candidates to progress through or be removed from our hiring process. Pros Consistent and easy to use. Provides us a good method to reduce the amount of candidates in a fair way. The ability to select different tests for different jobs. And, the ability to create our own tests to use for promotional purposes. Cons There are so many features. Sometimes you have to drill down a few menus to get to some of the details. 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