# Criteria Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Criteria Software - reviews, pricing plans, popular comparisons to other Assessment products and more.

Source: https://www.capterra.com/p/119740/HireSelect

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# 

 Criteria Software Review 2026: Features, Integrations, Pros & Cons

Last updated on April 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Criteria

## What is Criteria?

Criteria offers a comprehensive suite of pre-employment assessments designed to help companies hire smarter, faster, and more fairly. Criteria assessments measure cognitive aptitude, personality, emotional intelligence, risk, and job-specific skills, providing data-driven insights that improve hiring decisions. Companies across healthcare, technology, finance, government, and more have used Criteria to reduce turnover, increase productivity, and streamline hiring. For example, Signpost reduced turnover by 70%, while painPRO cut time-to-hire by 94%, saving thousands in hiring costs. With seamless ATS integrations, structured interviews, and automation tools, Criteria empowers organizations of all sizes to identify top talent, reduce bias, and enhance workforce performance. Trusted by 4,500+ companies worldwide, Criteria helps businesses build stronger, more successful teams.

## What is Criteria used for?

[Pre-employment Testing](https://www.capterra.com/pre-employment-testing-software/)[Recruiting](https://www.capterra.com/recruiting-software/)[Assessment](https://www.capterra.com/assessment-software/)

Overall rating

Based on 188 user reviews

Reviews sentiment

Positive

97%

Neutral

2%

Negative

1%

Starting price

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Criteria alternatives

Highest Rated

[4.6 (1,260)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/)

Starting price

$25.00

Per User, Per Month

[4.2 (10,916)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/)

Starting price

Contact vendor for pricing

[4.3 (1,823)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,196)](https://www.capterra.com/p/125768/Zoho-Recruit/reviews/)

Starting price

$30.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/119740/Criteria/alternatives/)

## Who uses Criteria?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Reporting/Analytics

4.4 (48)

66.67% of 48 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Assessment Management

4.5 (38)

81.58% of 38 reviewers that rated this feature as important or highly important

Creation, administration, and evaluation of assessments or tests

Applicant Tracking

4.4 (36)

36.11% of 36 reviewers that rated this feature as important or highly important

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Tests/Assessments

4.9 (36)

77.78% of 36 reviewers that rated this feature as important or highly important

Create tools to measure student retention of learning material and lessons

Candidate Management

4.3 (35)

60.00% of 35 reviewers that rated this feature as important or highly important

Build, track, and maintain relationships with candidates

Self Service Portal

4.8 (35)

51.43% of 35 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Criteria 77 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Track, manage and store the applications of potential future members, customers or candidates

Measure for aptitude to uncover talents, reveal strengths and assess performance

Creation, administration, and evaluation of assessments or tests

Automatically score assessment results

Compare candidate¿s testing results against each other and against set benchmarks

Build, track, and maintain relationships with candidates

Record candidates' information such as role, professional qualifications, experiences, skills or attributes

Record interactions, notes, and developments with candidates

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Centralized repository to store content and assets

Create, organize, and assign courses to users

Add customized logos and colors to align with company branding

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Create tailored assessments that test for specific relevant skills

Import and export data to and from software applications

Reminders sent via email

Electronic storage of staff/employee contact information and job status in a centralized repository

Tools to improve and measure employee satisfaction and involvement

Process of familiarizing new employees with the company, their position, and responsibilities

Centralized storage for employee data, records, and performance metrics

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Ensure compliance with the General Data Protection Regulation protocols

Document completed by employee to assist with career and personal development to reach short term and long term goals

Review or test a specific candidate's skills

Allow the audience to interact or engage with the content

Designed to be used by internal recruiters or HR hiring managers

Create and track interviews with a reminder system

A test/dummy window where candidates can go and practice their video and verbal skills before appearing for the actual interview

Manage and track all job information and associated tasks

Facilitate training materials that help employees grow and progress in their positions

Remote interview conducted between an interviewer and a candidate using video conferencing technology

Manage and support multiple languages

Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Exams administered online via computers or other electronic devices

Type of interview in which a candidate faces multiple stakeholders simultaneously

Organize and manage the accomplishments and development of employees or performance of applications or systems

Identify work styles and characteristics to determine behavioral fits

Adjust communications based on previous interactions or personal preferences

Assessing skills & knowledge of job candidates

A set of pre-made tests offered by a third party

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Active reporting of data and metrics

Designed to be used by external or 3rd party recruiting or staffing firms

Tools to find, assess, and hire suitable candidates for a job within an organization

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Upload and store resumes

Automatically calculate score after the assessment

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Evaluate the candidate's performance and score them for further assessment

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Gauge satisfaction and receive information for improvement and success

Recruiting, tracking, and interviewing candidates and onboarding/training new employees

Integrate with Talent Managment software to better track learners progress and training sessions

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Create or build customized tests and quizzes

Create tools to measure student retention of learning material and lessons

Set up connections to third-party platforms to improve business processes

Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders)

Track employee/learner's progression through training programs

Presenter can see and hear participants and vice versa

Record and playback video calls

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (186)

4.6

Based on 186 reviews

## Pricing

Value for money

4.6 (172)

### Starting price

Free trial  
available

Value for money

4.6 (172)

4.6

Based on 172 reviews

## Integrations

[

ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[

Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[

ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/)[

Breezy](https://www.capterra.com/p/141702/Breezy-HR/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (171)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (171)

4.7

Based on 171 reviews

## User reviews

Overall rating

4.7

Based on 188 reviews

Filter by rating

5(145)

4(38)

3(4)

2(0)

1(1)

Mentioned topic

Sorted by most recent

SD

Sarah D.

Vice President, Recruiting

Information Technology and Services

### "Wonderful Partnership"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 3, 2026

Our experience has been world class. Their tools have allowed us to address the incredible spike in volume that we have seen this year with barely a hiccup. We feel confident that the quality of our candidates has been consistently above average because of our partnership with Criteria. We are expanding our reach to our entire organization this year to have truly global assessment coverage.

Pros

Honestly, the automation is what sold me. My team is small and moving quickly - we don’t have the capacity for a process with a lot of manual touchpoints. With Criteria, once a candidate reaches a stage, the next steps happen automatically - assessments, progression, and rejections. It takes a lot off the team’s plate. More importantly, that time goes back into what matters — real conversations with candidates and stronger partnership with hiring managers. The automation is what allows the human part of our process to scale. And with a 90%+ completion rate, it’s clear the experience works for candidates too - it’s not just efficient, it’s fair and straightforward.

Cons

My one real frustration? Setting up the BARS in Interview Intelligence takes forever. Like, the concept is great - I love that we're anchoring evaluator ratings to actual behaviors so we get consistency across the team. But the setup is genuinely tedious, and for a tool that's supposed to make my process more efficient, the build time feels like it works against that promise a little. It's not a dealbreaker, but it's the thing I'd fix first if I had Criteria's product roadmap in front of me."

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 6, 2026

Hi Sarah, thank you for sharing such a thoughtful and detailed review. Hearing that our automation has helped your agile team reclaim time for meaningful candidate conversations and stronger hiring‑manager partnerships is exactly the kind of impact we aim for. And that 90% completion rate is a testament to the experience you create for candidates as much as the tools themselves! We also appreciate your candor about the BARS setup in Interview Intelligence. Your point is completely valid; feedback like yours helps us prioritize where to streamline and improve, and this is absolutely on our radar. It’s fantastic to hear that our platform has supported your surge in volume without compromising candidate quality, and even more exciting that you're expanding globally. We are so grateful for your partnership and energized to keep earning your trust as you scale. Thank you for choosing Criteria!

JT

Joanna T.

HR

Transportation/Trucking/Railroad

### "Great Insights & Customizable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 2, 2026

Pros

The assessment results seem accurate and have allowed us extra insights in the interviewing process. The assessments are also easy to complete in about 10 minutes or less. I like that you can pay a flat rate for as many tests. The trial period was excellent to make this choice. I like you can customize different tracks for different jobs and have different standards of fit based on job family.

Cons

I think the flexibility to add more hard skills testing. Also, the pricing model increases about 17-20% YoY if you don't go for a 3 year contract.

Alternatives considered

[TestGorilla](https://www.capterra.com/p/203823/TestGorilla/)

[SuccessFinder](https://www.capterra.com/p/199360/SuccessFinder/)

[Testify](https://www.capterra.com/p/168383/Testify/)

Reasons for choosing Criteria

The variety of products for hourly and office workers was a good mix.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 6, 2026

Hi Joanna, thank you for taking the time to provide feedback on your Criteria experience! We’re really happy to hear the results feel accurate and that candidates can finish in ~10 minutes - our goal is to make the candidate experience as positive as possible. It’s also great that the flat-rate “test as much as you need” model, the trial period, and the ability to customize tracks and fit standards by job family are working well for your team. Thank you for your feedback on pricing; we hear you, and we strive to offer options that work for every organizational size and contract period. Please let us know if you have any additional feedback for our team, and thank you for choosing Criteria!

MA

Mari A.

Recruiter

Logistics and Supply Chain

### "Worth every penny!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 2, 2026

It's been wonderful. We are able to utilize it every day, and our Managers love that they are able to have something besides a resume to get to know the candidate before their interview.

Pros

We love that we're able to "see a picture" of the candidate before they enter our building for an interview.

Cons

I think the reporting could be a little better, but it's not bad overall. I can't think of anything else that I do NOT like about Criteria. It's worked out great for us!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 6, 2026

Hi Mari, thank you for your feedback. We're always striving to help teams see the whole human when hiring, so your "see a picture" reference is spot on! Thanks for your feedback on reporting; we are always striving to improve our data and the visibility of our insights. Thank you for choosing Criteria! Please let us know if you have any further feedback.

Victoria H.

HR Director

Insurance

### "Good assessment tool "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 10, 2026

Overall experience I good mt company used it a while we just stopped because we don’t recruit enough

Pros

Good system to test potential candidates and make sure they are qualified for the job before makinf an offer

Cons

I pretty much liked it and did not have any issues with it. I can’t point to a particular problem except if someone o not computer saavy it might be hard for them

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 12, 2026

Hi Victoria, thank you for sharing your experience with Criteria! We’re glad to hear that you found our system effective in helping assess candidate qualifications before extending offers. Our goal is to provide hiring teams with reliable, data-driven insights that support better decision-making and reduce the risk of costly mis-hires. It’s great to know the platform worked well for your team during your recruitment efforts. We also appreciate your feedback regarding ease of use for less tech-savvy users. While many customers find our tools intuitive and user-friendly, we’re always looking for ways to improve accessibility and user experience. If your hiring needs increase in the future, we’d be happy to support you again with a flexible solution that fits your volume and goals. Thanks again for your thoughtful review!

LC

Lydia C.

Director of Human Resources

Hospitality

### "An Excellent Assessment Tool for Many Roles"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 21, 2025

My overall experience with Criteria has been highly satisfactory. Teaching the hiring managers about the benefits of assessments pre-hire has been a challenge but that is not the fault of Criteria.

Pros

The deep insights into candidate quantitative and qualitative strengths and weaknesses. This has significantly improved our hiring process.

Cons

Really nothing. I wish I had the bandwidth to take advantage of all the functions and look forward to when I can do so.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2025

Hi Lydia, thanks so much for your thoughtful review! We're thrilled to hear that the platform’s deep insights into candidates' strengths and weaknesses have elevated your hiring process—exactly the kind of impact we strive for. It's great to know you’re satisfied with your overall experience. We understand those hurdles and appreciate your commitment to bridging that gap. When you're ready to dive deeper into the platform’s full capabilities, we’ll be here to support you every step of the way. Thanks again for sharing your experience—it means a lot!

AT

Angelica T.

Psicologa

Marketing and Advertising

### "Herramienta de selección "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

1/10

April 30, 2025

Fue una herramienta que ha facilitado mucho mis procesos de selección, al principio adaptarme no fue fácil

Pros

Me ha gustado mucho la forma como en un solo lugar pude tener acceso a varias herramientas de selección de personal.

Cons

A veces era un poco enredada las indicación para que otros las entendieras y a los candidatos.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 2, 2025

Hi Angelica, thank you for your thoughtful review! We're glad to hear that having multiple selection tools in one place made your hiring process easier—that’s exactly what we aim for. We also appreciate your feedback about the instructions. We’re continuously working to improve clarity for both users and candidates, and your input helps us prioritize those enhancements. If you ever need support or training to help your team or candidates adapt more smoothly, our Customer Success team is here to help. Thanks again for partnering with Criteria!

EG

Emmanuel G.

Recruitment Consultant

Human Resources

### "Great experience with Criteria"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 2, 2025

I like it! It helps me out filtering candidates by evaluating their personality and knowledge

Pros

Amazing platform to send assessments and evaluate candidates

Cons

Sometime a send a link for a specific assessment and the candidate receives a different evaluation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 23, 2025

Hi Emmanuel, thanks so much for the feedback! We're thrilled that the Criteria platform is helping you evaluate candidates more effectively. Sorry about the occasional issue with links leading to the wrong assessment—that’s definitely not the experience we want you to have. Our team is already looking into it to make things smoother. We're glad it's making a real difference for you. Thanks again for sharing!

JC

Johnny C.

Operations manager

Airlines/Aviation

### "Quality of site."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 6, 2025

My experience with criteria was very good because I'm able to give back to the employees directly.

Pros

The ability to give credit to employees.

Cons

I think Criteria is an easy and friendly platform to use. There isn't anything i like the least yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 7, 2025

Hi Johnny, thank you for your review. We’re glad to hear that you’ve had a positive experience with Criteria and that the platform has helped you recognize and support employees effectively. Our goal is to provide an easy-to-use, insightful platform that enhances hiring and talent development, and it’s great to know that it has been valuable for you. If you ever have any questions or need assistance in maximizing your use of the platform, we’re here to help. We appreciate your feedback and look forward to continuing to support your success!

GM

Gerald M.

Senior Vice President, People and Culture

Internet

### ""A Must Have" Assessment, if you want to scale quickly, with the right people"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2025

Criteria is our primary assessment platform and it has helped us hire folks who are ramping up quicker, are able to deliver more within the same period of time and are able to onboard the company practices way quicker.

Pros

Criteria provides a clear and unfiltered view of how the candidate thinks and acts in various situations. The analytical and logical assessments provide a direct and true view of the individuals capabilities. Given we are ops heavy, it is important to have folks who are quick, and agile... and criteria has been able to deliver on that need.

Cons

Nothing adverse to highlight, that has impacted our ability to hire the finest...

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 5, 2025

Thank you for your fantastic review! We are thrilled to hear that Criteria has been instrumental in helping your organization scale quickly with the right people. It is great to know that our assessments provide a clear and objective view of how candidates think and act in various situations, allowing you to identify individuals who are quick, agile, and well-suited for operationally intensive roles. We are especially pleased that Criteria has become your primary assessment platform and that it has helped you hire employees who onboard quickly, adapt to company practices efficiently, and deliver strong results in a short period of time. Your success is exactly what we strive for, and we appreciate your trust in our platform. If you ever have any feedback or need additional support, please reach out to our team!

JH

Jenna H.

Owner

Staffing and Recruiting

### "Great to better assess candidates "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 4, 2025

Overall, experience is good and I think this will save us lots of time from hiring people that are not a fit!

Pros

Using it to better evaluate my candidates

Cons

I wish they gave a training on how to better analyze the data

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 5, 2025

Hi Jenna, thank you for your feedback! We’re glad to hear that Criteria is helping you better evaluate candidates and streamline your hiring process. We appreciate your suggestion regarding training on how to better analyze the data. We offer a variety of resources, including help documentation, best practices, and customer support to assist with interpreting assessment results. Additionally, if you would like more in-depth guidance, our team can provide training sessions to help you maximize the value of the platform. Please feel free to reach out to our support team for more details. We’re excited to continue supporting your hiring success and appreciate your valuable input. If you have any other questions or need further assistance, we’re always here to help!

[View all Reviews](https://www.capterra.com/p/119740/Criteria/reviews/)

Popular comparisons

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