--- title: "Criteria Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Criteria Software - reviews, pricing plans, popular comparisons to other Pre-employment Testing products and more." source_url: "https://www.capterra.com/p/119740/Criteria/" page_type: "product" language: "en" --- # Criteria Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Criteria ## What is Criteria? Criteria offers a comprehensive suite of pre-employment assessments designed to help companies hire smarter, faster, and more fairly. Criteria assessments measure cognitive aptitude, personality, emotional intelligence, risk, and job-specific skills, providing data-driven insights that improve hiring decisions. Companies across healthcare, technology, finance, government, and more have used Criteria to reduce turnover, increase productivity, and streamline hiring. For example, Signpost reduced turnover by 70%, while painPRO cut time-to-hire by 94%, saving thousands in hiring costs. With seamless ATS integrations, structured interviews, and automation tools, Criteria empowers organizations of all sizes to identify top talent, reduce bias, and enhance workforce performance. Trusted by 4,500+ companies worldwide, Criteria helps businesses build stronger, more successful teams. ## What is Criteria used for? [Recruiting](https://www.capterra.com/recruiting-software/)[Pre-employment Testing](https://www.capterra.com/pre-employment-testing-software/)[Assessment](https://www.capterra.com/assessment-software/) Recognitions Shortlist Overall rating Based on 206 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Assessment / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.7 +− Features4.6 Value for Money4.6 Ease of Use4.6 Customer Service4.7 Rating Breakdown 4.7 Features4.6 Value for Money4.6 Ease of Use4.6 Customer Service4.7 ## Criteria Reviewers Verdict Updated August 2026 AI summary - Criteria suits HR teams and recruiters seeking data-driven hiring and consistent candidate evaluation. - Users most consistently value its detailed candidate insights, skill-based assessments, and pre-employment testing features. - It helps companies make more informed hiring choices by providing clear analytics and reducing time spent on unproductive interviews. - Buyers report negative points such as occasional test clarity issues, browser compatibility problems, and some technical glitches. - It fits teams prioritizing structured assessment in hiring, though those needing flawless test reliability or advanced customization may want to weigh alternatives. ## Criteria alternatives Highest Rated [100Hires](https://www.capterra.com/p/206957/100Hires/) [4.9 (1,195)](https://www.capterra.com/p/206957/100Hires/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206957/100Hires/) [ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/) [4.2 (10,949)](https://www.capterra.com/p/130706/ZipRecruiter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130706/ZipRecruiter/) [CEIPAL ATS](https://www.capterra.com/p/226634/CEIPAL-ATS/) [4.6 (1,264)](https://www.capterra.com/p/226634/CEIPAL-ATS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226634/CEIPAL-ATS/) [Paylocity](https://www.capterra.com/p/86714/WebPay/) [4.3 (1,929)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/86714/WebPay/) [View all alternatives](https://www.capterra.com/p/119740/Criteria/alternatives/) ## FAQs about Criteria Overview ### What problems does Criteria solve? Criteria solves slow, subjective hiring by automating screening, tracking applicants through customizable pipelines, and using role-specific assessments to identify qualified candidates before interviews. HR teams, recruiters, and hiring managers use it to reduce unproductive interviews, improve fit and retention, compare finalists objectively, and support faster onboarding with better candidate insights. Answer based on 183 reviews Overview ### Which roles and teams benefit most from Criteria? Criteria is most used by HR managers, recruiters, talent acquisition teams, and HR leaders who need to screen candidates consistently and speed up hiring decisions. Operations managers, office leaders, and executives use it to support better talent selection, reduce turnover risk, and standardize pre-employment assessment workflows across teams. Answer based on 194 reviews Overview ### What company size and industries is Criteria built for? Criteria is designed for organizations of all sizes, with strongest adoption among small businesses at 67%, followed by midsize companies at 26% and enterprises at 8%. Reviewer data shows the largest industry presence in Information Technology and Services at 8%, with Construction and Insurance each representing 5%. Answer based on 196 reviews Features and Usability ### What are the key features of Criteria? Criteria includes core hiring tools like pre-employment testing, applicant tracking, candidate management, and reporting/analytics. Its differentiating features center on customizable assessments for personality, aptitude, and skills testing, plus candidate comparison, interview questions tied to results, ATS integrations, and automated hiring workflows that help teams move applicants through screening stages. Answer based on 157 reviews Integrations ### Which third-party tools and platforms does Criteria integrate with? Criteria integrates with JazzHR, Greenhouse, and Teamtailor, which reviewers most often mention for applicant tracking workflows. It also connects to BambooHR, ADP Workforce Now, Ashby, Breezy, and Bullhorn ATS & CRM. Criteria supports over 50 integrations across ATS, HRIS, and recruiting platforms. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does Criteria offer? Criteria provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Answer based on 6 reviews Getting Started and Support ### What customer support options does Criteria offer, and how do users rate the experience? Criteria offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users usually describe support as responsive, clear, and helpful, with strong account management and training. Some mention occasional delays from time zone differences, platform-change issues, or rare trouble reaching the team during urgent problems. Answer based on 61 reviews Features and Usability ### How easy is Criteria to use? Criteria is generally easy to learn and navigate for hiring teams, with simple setup, clear workflows, and candidate-friendly assessments. HR teams and smaller businesses often find the dashboard intuitive, but some users say scoring can take time to interpret, and certain setup tasks or longer tests feel tedious. Answer based on 62 reviews Features and Usability ### How good is Criteria's user interface? Criteria offers a clean, user-friendly interface that makes sending assessments, reviewing reports, and managing hiring workflows straightforward. HR teams, non-HR managers, and recruiters often like the navigation and customization options, though some users find screens crowded, template searches tricky, and advanced custom setup harder than expected. Answer based on 39 reviews ## Who uses Criteria? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 883 Pre-employment Testing reviews Capterra reviewers point to these as the top features buyers look for in pre-employment testing software: - **Online Tests** (**50%** of reviewers rated this feature as critical) - **Tests/Assessments** (**49%**) - **Skills Assessment** (**48%**) Criteria supports all three features reviewers rank highest: **Online Tests**, **Tests/Assessments**, and **Skills Assessment**. Together, these capabilities help businesses evaluate candidates remotely, measure role-specific abilities more consistently, and make more informed hiring decisions, allowing teams to screen applicants faster and choose candidates with greater confidence. Online Tests 4.8 (35) 80.00% of 35 reviewers that rated this feature as important or highly important Exams administered online via computers or other electronic devices Tests/Assessments 4.9 (41) 80.49% of 41 reviewers that rated this feature as important or highly important Create tools to measure student retention of learning material and lessons Customizable Tests 4.5 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create tailored assessments that test for specific relevant skills Automatic Grading 4.7 (27) 77.78% of 27 reviewers that rated this feature as important or highly important Automatically score assessment results Pre-made Test Library 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important A set of pre-made tests offered by a third party Reporting/Analytics 4.4 (54) 70.37% of 54 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Criteria 77 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Track, manage and store the applications of potential future members, customers or candidates Measure for aptitude to uncover talents, reveal strengths and assess performance Creation, administration, and evaluation of assessments or tests Automatically score assessment results Compare candidate¿s testing results against each other and against set benchmarks Build, track, and maintain relationships with candidates Record candidates' information such as role, professional qualifications, experiences, skills or attributes Record interactions, notes, and developments with candidates Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Centralized repository to store content and assets Create, organize, and assign courses to users Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create tailored assessments that test for specific relevant skills Import and export data to and from software applications Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Process of familiarizing new employees with the company, their position, and responsibilities Centralized storage for employee data, records, and performance metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ensure compliance with the General Data Protection Regulation protocols Document completed by employee to assist with career and personal development to reach short term and long term goals Review or test a specific candidate's skills Allow the audience to interact or engage with the content Designed to be used by internal recruiters or HR hiring managers Create and track interviews with a reminder system A test/dummy window where candidates can go and practice their video and verbal skills before appearing for the actual interview Manage and track all job information and associated tasks Facilitate training materials that help employees grow and progress in their positions Remote interview conducted between an interviewer and a candidate using video conferencing technology Manage and support multiple languages Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Exams administered online via computers or other electronic devices Type of interview in which a candidate faces multiple stakeholders simultaneously Organize and manage the accomplishments and development of employees or performance of applications or systems Identify work styles and characteristics to determine behavioral fits Adjust communications based on previous interactions or personal preferences Assessing skills & knowledge of job candidates A set of pre-made tests offered by a third party Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Pre-written repository of questions that can be reused within a course or for assessment or interviews Active reporting of data and metrics Designed to be used by external or 3rd party recruiting or staffing firms Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Upload and store resumes Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Evaluate the candidate's performance and score them for further assessment Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Gauge satisfaction and receive information for improvement and success Recruiting, tracking, and interviewing candidates and onboarding/training new employees Integrate with Talent Managment software to better track learners progress and training sessions Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Create or build customized tests and quizzes Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Track employee/learner's progression through training programs Presenter can see and hear participants and vice versa Record and playback video calls Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (204) 4.6 Based on 204 reviews ## Pricing Value for money 4.6 (190) Free Trial Criteria Assess Custom Quote Available It includes: - Unlimited Testing - Candidate Management - Reports - ATS Integrations - SSO - MFA - Assessments Criteria Interview Custom Quote Available It includes: - candidate management - Reports - ATS Integrations - SSO - MFA - Live Video Interviewing - Video Interviewing Criteria Hire Custom Quote Available It includes: - Assessments - Candidate Management - Resume Extractor - ATS Integrations - SSO - MFA - Video Interviewing - Live Video Interviewing - Develop: Build happy, high-performing teams and impactful leaders Value for money 4.6 (190) 4.6 Based on 190 reviews ## Integrations [ ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/)[ Breezy](https://www.capterra.com/p/141702/Breezy-HR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (189) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (189) 4.7 Based on 189 reviews ## User reviews Overall rating 4.7 Based on 206 reviews Filter by rating 5(160) 4(39) 3(5) 2(0) 1(2) Mentioned topic Sorted by most recent JD Jan D. Sr Talent Acquisition Information Technology and Services ### "Important tool for new hires" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Pros We work on a Product Operating Model, so it is crucial we recruit and screen highly intelligent and natural collaborators part of a dedicated team working towards a set of business outcomes together. The Criteria Corp assessments has identified candidates that are excelling in their new roles. Cons I honestly have not experienced any negative situation or cons. The tool is very user friendly and potential new hires complete in a timely manner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 27, 2026 Hi Jan, thank you so much for sharing your experience with the Criteria platform. We're so happy to hear that Criteria assessments have helped identify candidates who are excelling once they're hired! Please let us know if there's anything our team can do to assist you further. Thank you for choosing Criteria! HH Haley H. Recruiter Human Resources ### "Props to Criteria" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 I had never worked with Criteria before this job, but it was a very easy learning curve. They are quick to jump on problems reported. Pros It makes it very easy to perform candidate interviews with its different features. Not only are we able to keep an entire record for our candidates in one easy spot, but it is easy to learn as well. Cons There had been some issues of certain tabs not working correctly for a few days, but once the issues were brought up, the team was quick to fix them Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Hi Haley, thank you for sharing your experience! We're happy to hear that Criteria's tools have made interviewing and candidate management easier for your team and that you found the platform intuitive and easy to learn. We also appreciate your patience regarding the temporary technical issues and are glad our team was able to resolve them quickly. Thank you for highlighting our responsiveness and support. We’re grateful to be part of your hiring process! MV Morielle V. Senior Advisor Utilities ### "CRITERIA IS THE BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 Criteria is user friendly and made tabulation easy for us who is doing interviews. This is a100% recommended tool. Pros Criteria is an excellent tool that we use during the interview process for both new hires and promotions. It is highly user-friendly, efficient, and makes candidate evaluation and tabulation seamless for interviewers. The tool helps ensure a structured, consistent, and fair assessment process while saving valuable time. I would highly recommend Criteria to any team involved in hiring or promotion decisions. You can also update it with whatever customary questions you need so it will be aligned with our company values. Cons I do not have anything in mind as this was really a great tool and my expectations are met! Anyone who doesnt have training to handle it will have a likely easy time to navigate it as the features are user friendly! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 27, 2026 Hi Morielle, thank you for your feedback! We're thrilled to hear that Criteria has helped make your hiring and promotion processes more structured, efficient, and consistent. It's great to know that the platform's ease of use and customization options have delivered so much value for your team. We appreciate your recommendation and are grateful to be part of your hiring success! SL Saul L. Co-Chief Executive Officer Information Technology and Services ### "It is nice that it runs without totally freezing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2026 The blind coding tests removes applicant names to keep managers from claiming discrimination when they see an individual's name. I did not realize there was video integration until recently. Honestly I am glad it identifies individuals that claim to be proficient in excel. Pros The AI finds questions for you, which is nice i guess. I am able to send emails very fast to both \[sensitive content hidden\] in support, but anyway we test folks on Microsoft Office. I am completely surprised that the Bullhorn ATS connection does work as most HR tech is broken upon implementation. Cons Many of the simulation questions were really buggy and the candidates complained that the simulation did not even resemble what they used every day. Additionally the interface looked dated. I dislike having to make multiple choice questions elsewhere and being unable to combine team scores immediately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2026 Hi Saul, thank you for sharing your experience and candid feedback. We're glad to hear that features like our AI-powered interview question recommendations, blind assessments, Bullhorn integration, and skills testing have provided value for your team. It's especially rewarding to know the platform has helped identify candidates' true proficiency and support a fairer hiring process. We also appreciate your comments regarding the simulations, interface, and scoring workflows. Feedback like yours helps guide our product improvements. Thank you for being a Criteria customer and for taking the time to share your insights. Heather F. HR Generalist Machinery ### "Criteria helping base your hiring decisions." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 24, 2026 A great team to work with and very responsive to questions or concerns. They are always willing to provide trainings as well to help teams understand the tests or scoring. Pros We use Criteria to help make informed decisions on all applicants. Customization and security is great for our different roles. Cons The applicant experience could use some work. Individuals who use their phone or chrome browser seem to really struggle. It takes a lot of coaching to get them to a place where they can get it completed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Hi Heather, thank you for your review. We're glad to hear that Criteria's tools help your team make informed hiring decisions and that you've found our customization, security, training, and customer support valuable. We also appreciate your feedback about the candidate experience. We're continually working to improve the assessment experience for candidates across all platforms. Thanks for being a valued partner and for sharing your insights! LC Leondrea C. Licensure Coordinator Education Management ### "Wonderful Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2026 Overall this system is a wonderful platform for our district. The ease of use and the real time results makes it ideal . Pros The assessments are easy to use for our testers. And the results are clear to provide to our testers in real time. Cons While there is always room for improvement, there is nothing that I can say that needs improvement for our district. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Hi Leondrea, thank you for sharing your feedback on your Criteria experience! We're thrilled that you've had a good experience with Criteria's assessments and that you find it easy to use. Please feel free to reach out with feedback anytime. Maria Isabel M. Business Recruiter Financial Services ### "Accurate assessments and seamless ATS integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 24, 2026 Overall, Criteria has been a great tool for streamlining our pre-employment screening process. It helps reduce bias and speeds up decision-making when shortlisting candidates for interviews. The platform saves a lot of time for the talent acquisition team, and the customer support is responsive whenever assistance is needed. Pros The candidate assessments are accurate, scientifically backed, and easy to set up. I really like how seamless it is to send candidate interview invitations and assessment links directly through ATS integrations. The interface is intuitive for both recruiters and applicants, which significantly reduces candidate drop-off. Also, the reporting provided after tests are completed gives clear, actionable insights into candidate capabilities. Cons The customization options for assessment tests can feel a bit limited if you need highly tailored role-specific questions. Additionally, the candidate interface during long assessment sessions could be a bit more engaging to improve the overall candidate experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Hi Maria Isabel, thank you for taking the time to share your thoughtful feedback. We're happy to hear that Criteria's validated assessments, ATS integrations, intuitive experience, and reporting have helped streamline your hiring process and support better hiring decisions. It's especially great to know that the platform is saving time for your talent acquisition team while helping reduce bias in candidate screening. We also appreciate your feedback regarding assessment customization and the candidate experience during longer testing sessions. We're always looking for ways to improve, and insights like yours help shape future enhancements. Thank you for being a valued customer and for trusting Criteria as part of your hiring process! KB Keshia B. Talent Advisor Hospital & Health Care ### "Valuable Addition to the Recruitment Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 24, 2026 Overall, my experience with Criteria has been positive. The platform has helped improve the consistency and quality of our candidate screening process while saving time for recruiters and hiring managers. The assessments provide valuable insights into candidate abilities and help support more informed hiring decisions. It has become a useful tool in identifying candidates who are likely to succeed in our roles. Pros Criteria has helped streamline the screening process by providing objective assessments that allow us to identify qualified candidates more efficiently. The platform is user-friendly, easy to navigate, and integrates well into our hiring workflow. I also appreciate the variety of assessments available, which help evaluate candidates beyond what is shown on a resume. as well as how accessible it is to readminister assessments for retakes. Cons While the platform is effective, there are times when candidates experience technical issues or require additional support completing assessments. It would also be beneficial to have more flexibility in reporting and analytics, as well as quicker visibility into detailed candidate results. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 26, 2026 Hi Keshia, thank you for sharing your experience with Criteria! We're happy to hear that Criteria's assessments have helped streamline your screening process, improve hiring consistency, and support more informed hiring decisions. It's great to know that the platform's ease of use, variety of assessments, workflow integration, and retake flexibility have provided value for your team. We also appreciate your feedback regarding technical support, reporting flexibility, and visibility into detailed candidate results. Insights like these help guide our ongoing product improvements. Thank you for being a valued partner and for trusting Criteria to help you identify candidates set up for success. AN Anonymous User Recruiter Medical Devices ### "Easy to use but some bumps at the beginning" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 24, 2026 Our experience started a little rough and we ran into issues with there being too many modules selected on the CBST so the assessment was taking 40+ minutes. I am not sure how that slipped through the cracks, so I am glad I caught it...now that everything is set up correctly, we seem to be running pretty smoothly. Pros The platform is very user friendly and easy to figure out. I liked the ability to customize different templates with our branding. The email templates make sending assessments easy. Cons Our original customer success rep \[sensitive content hidden\] seemed a bit out of it. Her "training" with us was a 15 minute screen share rather than a deep dive into the process, and she missed several emails that we sent regarding job descriptions. It felt like we were starting over when \[sensitive content hidden\] took over, which lengthened the process significantly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 27, 2026 Hi there, thank you for taking the time to share your experience. We're glad to hear that you've found the platform easy to use and that features like branding customization and email templates have helped streamline your assessment process. We also appreciate your honest feedback regarding onboarding and communication during implementation. We understand how important a smooth setup experience is, and we're sorry that the transition and initial assessment configuration created challenges for your team. Your feedback helps us continue improving both our customer experience and implementation process. It's great to hear that once everything was configured correctly, the platform has been running smoothly and supporting your hiring efforts. Thank you for choosing Criteria, and we look forward to continuing to support your team's success! MZ Muhammad Zohaib A. Talent Acquisition Officer Construction ### "Criteria- Talent Hunt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 20, 2026 My overall experience remains very good with it. As I am a Talent Acquisition officer and also working on payroll as well, it is making my work easy. Pros Criteria Software offers a user-friendly experience with a manageable learning curve and strong security for HR data. It provides good value for money with comprehensive features, customization options, and efficient candidate interview management. Its payroll management capabilities also help automate processes, reduce manual work, and improve accuracy. Cons Criteria Software have advanced features, and some customizations can require additional technical support. Cost will increase with additional users or features, while certain advanced HR, interview, and payroll requirements may need extra configuration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2026 Hi Muhammad, thank you for your review and for sharing your experience with Criteria! We're delighted to hear that the platform has helped make your work as a Talent Acquisition Officer and payroll professional easier and more efficient. It's rewarding to know that you value our user-friendly experience, candidate interview management tools, payroll automation capabilities, customization options, and overall value for money. We also appreciate your balanced feedback regarding advanced features. We understand that some specialized HR, interview, and payroll needs may require extra configuration or technical support, and we continuously work to improve the implementation experience while providing the guidance our customers need to achieve their goals. Thank you for choosing Criteria Software and for taking the time to share your positive experience! [View all Reviews](https://www.capterra.com/p/119740/Criteria/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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