---
title: "Criteria Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Criteria the right Assessment solution for you? Explore 197 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/119740/Criteria/reviews/"
page_type: "reviews"
language: "en"
---

Criteria

4.7 (197)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 20th, 2026

# Reviews of Criteria

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

SD

Sarah D

Vice President, RecruitingInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The automation is what allows the human part of our process to scale. And with a 90%+ completion rate, it’s clear the experience works for candidates too - it’s not just efficient, it’s fair and straightforward.“

April 3, 2026

VK

Val K

CEO and Co-FounderInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years.

“Additionally, they only provide one live environment making it frustrating to test the ATS integration.“

June 29, 2026

MA

Mari A

RecruiterLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years.

“We are able to utilize it every day, and our Managers love that they are able to have something besides a resume to get to know the candidate before their interview.“

April 2, 2026

SR

Steve R

General ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months.

“I am a customer and have been trying to reach them by email, phone, and voicemail for several days, but they still have not answered.“

June 12, 2026

SM

Sergio M

TA PartnerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“It provides reliable, data-driven insights that have improved our quality of hire and streamlined our early-stage screening.“

June 10, 2026

KL

Kristin L

HR Business PartnerMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years.

“We have found that many candidates do not own a desk top or lap top and they either will not follow through with the assessment or it takes a longer time to access one to complete the assessment.“

October 8, 2024

DT

Darryl T

COOMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years.

“The system offers a range of scientifically validated tests, from cognitive aptitude assessments to personality and skills evaluations, which help predict job performance more accurately.“

March 3, 2025

YM

Yasmin M

AdministrationEducation Management, 51 - 200 employeesUsed the software for: 6-12 months.

“This can sometimes make the process feel more tedious than necessary.“

April 16, 2026

## Showing most helpful reviews

Showing 1-25 of 197 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lizzeth S.  
Staff Accountant  
Accounting  
Used the software for: Less than 6 months

### "TriTech Criteria User"

January 29, 2025

4.0

Criteria is easy to use and great at organizing the data from applicants. the support team is always available to assist and ready to work on any needs or issues that we may have.

Pros

The data organization that we get. the system is easy to follow and work with

Cons

As i continue to learn more on how to use the system, i may be able to comment on Cons.

Review Source

Response from Criteria Corp

January 30, 2025

Hi Lizzeth, thank you for your thoughtful review! We're delighted to hear that you find Criteria easy to use and appreciate the way it organizes applicant data. It's also wonderful to know that our support team has been responsive and helpful in addressing your needs—providing excellent customer support is a top priority for us. As you continue to explore the platform, please do not hesitate to reach out to our support team with any questions. We’re here to ensure you have the best possible experience with Criteria. Thank you for choosing us!

SD

Sarah D.  
Vice President, Recruiting  
Information Technology and Services  
Used the software for: 2+ years

### "Wonderful Partnership"

April 3, 2026

5.0

Our experience has been world class. Their tools have allowed us to address the incredible spike in volume that we have seen this year with barely a hiccup. We feel confident that the quality of our candidates has been consistently above average because of our partnership with Criteria. We are expanding our reach to our entire organization this year to have truly global assessment coverage.

Pros

Honestly, the automation is what sold me. My team is small and moving quickly - we don’t have the capacity for a process with a lot of manual touchpoints. With Criteria, once a candidate reaches a stage, the next steps happen automatically - assessments, progression, and rejections. It takes a lot off the team’s plate. More importantly, that time goes back into what matters — real conversations with candidates and stronger partnership with hiring managers. The automation is what allows the human part of our process to scale. And with a 90%+ completion rate, it’s clear the experience works for candidates too - it’s not just efficient, it’s fair and straightforward.

Cons

My one real frustration? Setting up the BARS in Interview Intelligence takes forever. Like, the concept is great - I love that we're anchoring evaluator ratings to actual behaviors so we get consistency across the team. But the setup is genuinely tedious, and for a tool that's supposed to make my process more efficient, the build time feels like it works against that promise a little. It's not a dealbreaker, but it's the thing I'd fix first if I had Criteria's product roadmap in front of me."

Review Source

Response from Criteria Corp

April 6, 2026

Hi Sarah, thank you for sharing such a thoughtful and detailed review. Hearing that our automation has helped your agile team reclaim time for meaningful candidate conversations and stronger hiring‑manager partnerships is exactly the kind of impact we aim for. And that 90% completion rate is a testament to the experience you create for candidates as much as the tools themselves! We also appreciate your candor about the BARS setup in Interview Intelligence. Your point is completely valid; feedback like yours helps us prioritize where to streamline and improve, and this is absolutely on our radar. It’s fantastic to hear that our platform has supported your surge in volume without compromising candidate quality, and even more exciting that you're expanding globally. We are so grateful for your partnership and energized to keep earning your trust as you scale. Thank you for choosing Criteria!

JL

Jared L.  
HR Manager  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Streamlining Recruitment with Data-Driven Insights: A Comprehensive Review of Criteria"

January 17, 2025

3.0

Criteria is highly regarded for its ability to enhance the recruitment process by offering objective, scalable, and scientifically backed assessments, but companies should carefully consider how it fits within their specific hiring strategy and budget.

Pros

Criteria provides a wide array of pre-employment tests, including cognitive ability tests, personality assessments, skills tests, and more. This gives companies flexibility in assessing candidates for various roles.

Cons

For smaller companies or startups, the pricing structure of Criteria may be a concern. The platform’s fees can be relatively high, especially for businesses with a limited budget or fewer hiring needs.

Review Source

Response from Criteria Corp

January 21, 2025

Hi Jared, thank you for your thoughtful review of Criteria. We're happy to hear that you've found value in our wide variety of pre-employment assessments. Thanks for your feedback on the pricing structure, we appreciate your input. Thank you for choosing Criteria! Please reach out if you have any further feedback or questions.

MA

Mari A.  
Recruiter  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Worth every penny!"

April 2, 2026

5.0

It's been wonderful. We are able to utilize it every day, and our Managers love that they are able to have something besides a resume to get to know the candidate before their interview.

Pros

We love that we're able to "see a picture" of the candidate before they enter our building for an interview.

Cons

I think the reporting could be a little better, but it's not bad overall. I can't think of anything else that I do NOT like about Criteria. It's worked out great for us!

Review Source

Response from Criteria Corp

April 6, 2026

Hi Mari, thank you for your feedback. We're always striving to help teams see the whole human when hiring, so your "see a picture" reference is spot on! Thanks for your feedback on reporting; we are always striving to improve our data and the visibility of our insights. Thank you for choosing Criteria! Please let us know if you have any further feedback.

YM

Yasmin M.  
Administration  
Education Management  
Used the software for: 6-12 months

### "Structured and Skill-Focused Assessment Platform"

April 16, 2026

5.0

Option 2 (slightly more detailed): Overall, I’ve had a good experience with Criteria. It offers a reliable and standardized way to evaluate candidates based on skills and abilities rather than just resumes. The platform is easy to use, though some assessments can be time-consuming. Despite that, it adds value to the hiring process.

Pros

What I liked most about Criteria is the variety and structure of its assessments. It allows for a more objective evaluation of candidates by focusing on real skills and competencies rather than just resumes. The platform is also straightforward to use and helps improve hiring decisions.

Cons

One downside of Criteria is that certain tests can feel lengthy or repetitive, and the instructions aren’t always as clear as they could be. This can sometimes make the process feel more tedious than necessary.

Review Source

Response from Criteria Corp

April 20, 2026

Hi Yasmin, thanks for taking the time to share your feedback on your Criteria experience so far. We’re glad to hear that the variety and structure of our assessments have helped support more objective hiring decisions and that you’ve found the platform easy to use. We also appreciate your notes about some tests feeling lengthy and the instructions not always being as clear as they could be. Input like this helps us continue improving the experience. We’re happy Criteria has added value to your hiring process!

LC

Lydia C.  
Director of Human Resources  
Hospitality  
Used the software for: 1-2 years

### "An Excellent Assessment Tool for Many Roles"

July 21, 2025

5.0

My overall experience with Criteria has been highly satisfactory. Teaching the hiring managers about the benefits of assessments pre-hire has been a challenge but that is not the fault of Criteria.

Pros

The deep insights into candidate quantitative and qualitative strengths and weaknesses. This has significantly improved our hiring process.

Cons

Really nothing. I wish I had the bandwidth to take advantage of all the functions and look forward to when I can do so.

Review Source

Response from Criteria Corp

July 23, 2025

Hi Lydia, thanks so much for your thoughtful review! We're thrilled to hear that the platform’s deep insights into candidates' strengths and weaknesses have elevated your hiring process—exactly the kind of impact we strive for. It's great to know you’re satisfied with your overall experience. We understand those hurdles and appreciate your commitment to bridging that gap. When you're ready to dive deeper into the platform’s full capabilities, we’ll be here to support you every step of the way. Thanks again for sharing your experience—it means a lot!

DT

Darryl T.  
COO  
Marketing and Advertising  
Used the software for: 2+ years

### "Chief Operating Officer"

March 3, 2025

5.0

We have been using Criteria as our online candidate evaluation system for 13 years and it has proven to be a valuable tool in our hiring process. The platform helps us assess potential new hires efficiently by providing objective insights into their skills, cognitive abilities, and personality traits. One of the biggest advantages of Criteria is its user-friendly interface and customizable assessments. We can tailor our evaluations to specific roles, ensuring that we get relevant data to make informed hiring decisions. The system offers a range of scientifically validated tests, from cognitive aptitude assessments to personality and skills evaluations, which help predict job performance more accurately. The insights provided by Criteria go beyond just test scores; they offer a deeper understanding of how a candidate’s strengths and work style may impact our company. This has been particularly helpful in ensuring a good cultural fit and making data-driven hiring decisions. Additionally, the platform integrates well with our existing hiring workflow, saving us time and improving efficiency. Overall, Criteria has significantly improved our ability to identify top talent, streamline our recruitment process and reduce hiring risks. It’s a great investment for companies looking to enhance their hiring decisions with data-backed assessments. Would highly recommend Criteria to businesses seeking a reliable, insightful, and easy-to-use candidate evaluation system.

Pros

Easy to setup and begin to use immediately! Accurate assessments that are easy to implement. Excellent service and response to questions

Cons

For some smaller companies it can be more money than they are willing to invest. Although it is definitely worth every penny you pay, for some smaller companies they have a hard time justifying.

Review Source

Response from Criteria Corp

March 4, 2025

Darryl, thank you for your incredible review and for being a valued Criteria customer for 13 years! We’re thrilled that our platform has been a valuable tool in your hiring process, helping you efficiently assess candidates. It’s great to know that you find Criteria’s user-friendly interface and customizable assessments essential in tailoring evaluations to specific roles. We’re especially pleased that our platform has helped you identify top talent, improve cultural fit, and streamline your recruitment process—all while integrating seamlessly into your existing hiring workflow. Your recommendation means the world to us, and we’re honored to support your hiring success. If you ever need assistance or have any feedback, our team is always here to help. Thank you for choosing Criteria—we look forward to continuing to support your hiring needs for years to come!

GM

Gerald M.  
Senior Vice President, People and Culture  
Internet  
Used the software for: 2+ years

### ""A Must Have" Assessment, if you want to scale quickly, with the right people"

March 4, 2025

5.0

Criteria is our primary assessment platform and it has helped us hire folks who are ramping up quicker, are able to deliver more within the same period of time and are able to onboard the company practices way quicker.

Pros

Criteria provides a clear and unfiltered view of how the candidate thinks and acts in various situations. The analytical and logical assessments provide a direct and true view of the individuals capabilities. Given we are ops heavy, it is important to have folks who are quick, and agile... and criteria has been able to deliver on that need.

Cons

Nothing adverse to highlight, that has impacted our ability to hire the finest...

Review Source

Response from Criteria Corp

March 5, 2025

Thank you for your fantastic review! We are thrilled to hear that Criteria has been instrumental in helping your organization scale quickly with the right people. It is great to know that our assessments provide a clear and objective view of how candidates think and act in various situations, allowing you to identify individuals who are quick, agile, and well-suited for operationally intensive roles. We are especially pleased that Criteria has become your primary assessment platform and that it has helped you hire employees who onboard quickly, adapt to company practices efficiently, and deliver strong results in a short period of time. Your success is exactly what we strive for, and we appreciate your trust in our platform. If you ever have any feedback or need additional support, please reach out to our team!

SD

Shaleen D.  
HR generalist  
Information Technology and Services  
Used the software for: 1-2 years

### "Criteria to match all of yours "

March 3, 2025

4.0

My experience with Criteria has been very positive. The platform is efficient, reliable, and highly insightful for pre-employment testing. It has significantly improved our hiring process by helping us identify the best-fit candidates with data-backed results.

Pros

What I liked most about Criteria is its intuitive interface and seamless user experience. The wide range of pre-employment tests ensures that hiring decisions are data-driven and objective. The detailed analytics and reports provide valuable insights into candidates' abilities, making it easier to identify top talent.

Cons

One area for improvement is the customization of assessments. While the platform offers a great variety, more flexibility in tailoring tests to specific job roles would enhance its effectiveness. Additionally, test completion times can sometimes be longer than expected, which might affect candidate engagement.

Review Source

Response from Criteria Corp

March 6, 2025

Hi Shaleen, thank you for your thoughtful review. We are delighted to hear that you find Criteria’s platform intuitive and seamless and that our range of pre-employment tests has helped you make data-driven, objective hiring decisions. Providing detailed analytics and reports to give valuable insights into candidates’ abilities is a key focus for us, and we are thrilled that this has made it easier for you to identify top talent. We appreciate your feedback on assessment customization and test completion times. While our platform offers a variety of scientifically validated assessments, we understand that additional flexibility in tailoring tests to specific job roles would further enhance the experience. We are always working to improve our offerings, and your input helps us prioritize future enhancements. Thank you for choosing Criteria!

VC

Vanessa C.  
Sr. Talent Acquistion Partner  
Hospital & Health Care  
Used the software for: 2+ years

### "Sr. Talent Acquisition Partner "

March 3, 2025

5.0

Been using Criteria for the last 4 years daily in my organization. It is critical to our interviewing/screening process. Very user friendly - it has the capability to have you screen candidates in a variety of ways with the various assessments.

Pros

Easily incorporated with our ATS system and has a variety of assessments that meet our current recruitment needs to vet finalists for roles. Also, very easy to navigate and pull reports from the system.

Cons

I haven't run into any issues while using this product.

Review Source

Response from Criteria Corp

March 4, 2025

Hi Vanessa, thank you so much for your thoughtful review and for being a valued Criteria user for the past four years! We’re thrilled to hear that our platform has been a critical part of your interviewing and screening process, helping you efficiently vet finalists for roles. It’s great to know that you find Criteria easy to navigate and that the variety of assessments meets your recruitment needs. We’re also glad that our seamless ATS integration and reporting features have made your hiring process more streamlined and data-driven. Your feedback reinforces our commitment to providing user-friendly, effective hiring solutions. If you ever have any questions or need support, we’re always here to help. Thanks again for your continued trust in Criteria!

JM

Josefina M.  
HR Manager  
Construction  
Used the software for: 1-2 years

### "Very happy customer!"

October 15, 2024

5.0

We like it very much it is easy to use overall.

Pros

Criteria is very user friendly and great customer service.

Cons

I don't know that I do not like anything.

Alternatives considered

[The Assessment Company](https://www.capterra.com/p/153800/The-Assessment-Company/)

Reason for choosing Criteria

Good product and priced correctly - overall best selection.

Review Source

Response from Criteria Corp

October 23, 2024

Hi Josefina, thank you so much for sharing your feedback. We're thrilled to hear that you find the platform to be user friendly and that our customer service team is great (we agree, they're stars)! If you have any questions about the platform, please do not hesitate to contact our team. We're here to help and ensure that you have a wonderful experience with Criteria. Thank you!

DR

David R.  
Talent Coordinator  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Criteria equal to healthy business growing."

August 7, 2024

5.0

Our team found that using this tool significantly improved our ability to gain a deeper understanding of our target audience. As a result, we were able to clarify our goals and better identify candidates who closely aligned with the needs and values of our company.

Pros

Flexibility and ease of use are key features of Criteria. Its versatile design allows for seamless adaptability to various topics and situations, while its intuitive interface ensures a straightforward and user-friendly experience for all users.

Cons

There is no specific information about all their possible integrations.

Switched from

[TestGorilla](https://www.capterra.com/p/203823/TestGorilla/)

We need more options as Criteria has been providing us. We are currently using Criteria and will fully transition to it.

Review Source

Response from Criteria Corp

August 13, 2024

Hi David, thank you so much for your thoughtful review. We're thrilled that you've happy with the flexibility and ease of use of our platform. Thanks for your question about integrations - we have quite a few options for you, which you can learn more about below. Please contact our team directly with any questions - we would be more than happy to go into more detail. https://www.criteriacorp.com/integrations-and-partners https://criteria.helpdocs.io/category/ubshyf3ns4-ats Again, thank you for your feedback! We greatly value your business.

MS

Margaret S.  
Manager of Business Development  
Marketing and Advertising  
Used the software for: 1-2 years

### "Effective and helpful"

January 29, 2025

5.0

We have used it for years and sometimes we stray away from the results. Those times we have strayed away have ended up poorly for us. Trust the data.

Pros

It has been accurate for us even when we have gone against it

Cons

You are bucketing people. It can be hard to capture someone in a short amount of time.

Review Source

Response from Criteria Corp

January 30, 2025

Thank you for sharing your experience and for being a long-time user of Criteria! We're glad to hear that the platform has been accurate and effective for your hiring needs. Your insight about trusting the data is a great reminder of how predictive assessments can lead to better hiring outcomes. We understand your concern about "bucketing" candidates and the challenge of capturing someone's full potential in a short time. Our assessments are designed to provide objective, data-driven insights that complement your overall evaluation process, not replace it. They serve as one piece of the puzzle to help you make more informed decisions. Thank you for trusting Criteria, and we’re here to support you!

AY

Amber Y.  
Director of Human Resources  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Customizable Assessments with Good Insight"

December 9, 2024

5.0

Pros

Criteria is very customizable. There are different assessments available to use. It is very easy to invite candidates to the assessments and it doesn't take very long to complete, but gives good insight into the candidates you are looking to hire.

Cons

It takes some time to understand the different assessments available with Criteria and the best one to use for each position.

Review Source

Response from Criteria Corp

December 12, 2024

Hi Amber, thank you for your review and for recognizing the customizability and depth of our assessments. We're thrilled that you find the invitation process straightforward and the insights valuable for your hiring decisions. We understand that the variety of assessments can initially be overwhelming, and we're committed to helping you navigate the best options for each position. Don't hesitate to reach out for guidance or to explore our resources for additional support. We appreciate your feedback and are here to ensure your success with Criteria!

AR

Allyson R.  
Practice manager  
Financial Services  
Used the software for: 1-2 years

### "Practice Manager"

January 29, 2025

5.0

We only hire once or twice a year, but it's so easy to log in and send out tests when we need to!

Pros

Ability to create industry specific test.

Cons

I really do not have a bad thing to say.

Review Source

Response from Criteria Corp

January 30, 2025

Hi Allyson - thank you for your feedback! We're so happy that you've found value in the ability to create an industry-specific test. If you have any further comments or feedback, please do not hesitate to reach out to our team. Thank you for choosing Criteria!

CC

Cortney C.  
Sales Associate  
Retail  
Used the software for: I used a free trial

### "Assess future employees "

February 18, 2025

4.0

Pros

I like the detailed information it gives about a potential candidate the most.

Cons

There really weren't any negative cons with using Criteria, I loved the assessments and information it provided!

Review Source

Response from Criteria Corp

February 26, 2025

Thank you for your review! We're thrilled to hear that you found Criteria’s assessments and detailed candidate insights valuable in evaluating potential employees. Our goal is to provide data-driven, meaningful information to help you make confident and informed hiring decisions. If you ever have any questions or need support, we’re here to help. Thanks for choosing Criteria!

BR

Bella R.  
HR Coordinator  
Information Technology and Services  
Used the software for: 6-12 months

### "Great for Assessing Technical and Logical Aptitude in a Virtual Workforce"

October 8, 2024

4.0

Our overall experience with Criteria has been positive. The platform gives us a comprehensive overview of candidate capabilities, helping us identify those who will thrive in our remote, cybersecurity-focused environment. The tests are particularly helpful in gauging how much supervision a candidate may need, which is crucial for our virtual work structure.

Pros

Criteria allow us to assess key traits of our candidates, such as their technical capacity and logical reasoning, which is crucial for our cybersecurity and information technology roles. As a diverse, virtual company, the ability to evaluate English proficiency and computer literacy is essential, and Criteria offers us these insights efficiently.

Cons

At times, the logical tests can feel limited in scope, especially for roles that require more advanced problem-solving skills. We would appreciate more depth in the technical assessments to better evaluate higher-level expertise. Additionally, we have encountered occasional issues when candidates use different browsers, such as Microsoft Edge, which can lead to test compatibility problems.

Review Source

Response from Criteria Corp

October 17, 2024

Thanks for your feedback, Bella. Cyber-security is such an important focus; it's really great to know we're helping you identify the right candidates for that environment.

LA

Luis A.  
Recruiter  
Automotive  
Used the software for: 6-12 months

### "Quick Setup - I recommend! "

October 8, 2024

5.0

Overall it is the best assessment tool I've used in recruiting.

Pros

It is highly user-friendly for the recruiting team and the end user!

Cons

The integration with Lever is relatively manual.

Review Source

Response from Criteria Corp

October 17, 2024

Thanks for your feedback Luis! It's certainly an honor to be called "the best assessment tool" in a review. We're doing our happy dance reading it!

SY

Samantha Y.  
Implementation coach  
Utilities  
Used the software for: 6-12 months

### "Easy effective system "

October 10, 2024

5.0

Pros

easy to use and effective for processing potential candidates

Cons

nothing can think of. use system regularly for potential hires

Review Source

Response from Criteria Corp

October 23, 2024

Hi Samantha, thank you for your feedback and for being a consistent user of the Criteria platform! If there is any additional feedback you have about your customer experience, please do not hesitate to reach out to the Criteria team, we're here to help. Thank you!

MC

Mallory C.  
Talent Acquisition Sourcer  
Computer & Network Security  
Used the software for: Less than 6 months

### "My Experience using Criteria "

October 8, 2024

5.0

Overall it is very good, I never used something like this and happy to have a user friendly platform.

Pros

It is very user friendly and easy to send to candidates.

Cons

I do not enjoy how there is cognitive test with a personality test.

Review Source

Response from Criteria Corp

October 17, 2024

Thanks for the review, Mallory! Very glad to hear you're finding us easy to use.

TD

Tessa D.  
Senior Talent Operations Specialist  
Financial Services  
Used the software for: 1-2 years

### "Great Idea, Too Expensive for Results"

February 6, 2024

4.0

Very positive experience with the implementation team and the customer support is pretty good. However, aside from the IO psychologist partnership, it's a lot of the same testing other services offer for a higher price.

Pros

If you get time with an IO psychologist, it's super helpful to review your data and see how well the tests are actually impacting your hiring quality, ramp time, etc. However, I think this is key differentiator for Criteria, so this should be included in every package.

Cons

Everything is guess work for at least 6 months to get initial data, and you can't get quality of hire insights for about a year. It takes a full contract just to be able to get the data to see if it's helping your organization, so you have to renew to finish - then if you didn't see impact, it's too late!

Switched from

[eSkill](https://www.capterra.com/p/145759/eSkill/)

Leadership relationships with both companies

Review Source

Response from Criteria Corp

February 19, 2024

Thank you for taking the time to share your feedback with us. We appreciate your insights and are committed to continuously improving our services to better meet your needs. We are glad to hear that you found the opportunity to review your data with an IO psychologist helpful in understanding the impact of our tests on your hiring quality and ramp time. Your suggestion to include this as a standard offering in all packages is valuable feedback that we will take into consideration. We understand your concerns about the time it takes to gather meaningful insights, and we are continuously working to streamline this process to provide quicker and more actionable results for our customers. We value your partnership with us and are committed to addressing your concerns and improving your experience with Criteria. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We are here to support you on your journey with us.

SB

Sean B.  
HR & Ops Support Manager  
Accounting  
Used the software for: Less than 6 months

### "Criteria's Pros & Cons"

November 22, 2021

4.0

Overall this has been a fantastic platform to use. Our account rep has been awesome when we have questions. They even have a self-service option which is a huge help when working off hours. Testing has been consistent and easy to implement into our recruiting platforms. Would highly recommend this platform to other users.

Pros

I really appreciate the ease of use the entire platform provides our company. The different tests/scores that are provided for our industry have proven themselves accurate and consistent with our hires. This platform and its ability to drill down to each applicants personality helps save time and provides more understanding and areas that we as the hiring team should drill down to.

Cons

My least favorite thing about this platform is the grading on the personality assessment. Sometimes we can get results that are "inconclusive" or provide red flags, and what we have found is that this generally comes down to language barriers. People who are not originally from the USA trying to take a test that uses vague questions can prove to be problematic.

Review Source

CP

Christine P.  
Recruiting Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Definitely would recommend"

October 8, 2024

4.0

This is good for our needs, it is another layer in our hiring process.

Pros

Criteria is customizable and easy to use. It is another layer in our hiring process and allows us to see someone skill level before the offer.

Cons

The results are sometimes hard to understand.

Review Source

Response from Criteria Corp

October 17, 2024

Thanks so much for your feedback Christine! It's great to know that we're adding an additional layer to your hiring process. Our team would be happy to assist with results interpretation if you need it and we have some useful resources for exactly this purpose - just reach out to your Customer Success Manager or our Support team :-)

JR

James R.  
Head of Talent Acquisition  
Renewables & Environment  
Used the software for: 1-2 years

### "Cost effective testing solution"

April 2, 2024

4.0

Good experience, easy to work with and a cost effective solution.

Pros

It's low cost, provide value, easy to integrate with recruitment workflows and can provide additional insights through reporting and into current workforce with additional addons

Cons

The documentation and science to support the tests and to help users interpret the results could be improved so all users feel they can trust them. Candidates could be provided feedback from all tests not just a workplace insights report which would improve candidate experience.

Review Source

Response from Criteria Corp

April 3, 2024

Thank you for sharing your feedback on our testing solution! We're thrilled to hear that you find our platform cost-effective, valuable, and seamlessly integrated into your recruitment workflows. Your comments on the additional insights provided through reporting and addons are greatly appreciated. We take your suggestions regarding improving documentation, scientific support for tests, and enhancing candidate feedback to heart. Your input is invaluable as we strive to enhance user trust and provide a more comprehensive candidate experience. Your satisfaction is our priority, and we're committed to continuously improving our platform to meet your needs. Thank you for choosing us as your testing partner!

LA

Lora A.  
Director of Customer Success  
E-Learning  
Used the software for: 1-2 years

### "Criteria Assessment Tool"

May 24, 2022

5.0

Our experience has been very positive and we love the Criteria. We are in a better place to identify if a candidate is likely to be successful in our customer success environment.

Pros

It was very easy to deploy and quickly replaced the system we were using.

Cons

I tried to create my own assessment but I did not like the way the delivered score looked. It may have been customizable but I did not attempt to review again.

Reason for choosing Criteria

Our application was not providing very good results.

Review Source

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