Heartland Payment Systems

Heartland Payment Processing


5 / 5
9 reviews


Average Ratings

9 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Heartland Payment Systems
  • www.heartlandpaymentsystems.com

About Heartland Payment Processing

Process all major card brands, Improve your cash flow, fast access to funds with one deposit.Fully integrated terminals and software. Get started with a Free Demo today!


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Heartland Payment Processing Features

  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture

Heartland Payment Processing Reviews Recently Reviewed!


Good secure payment processing

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Solid company and software. They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working. Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to. They also were willing to go out of their way to help me get out of another company's contract to get back with them.

Cons: It may have been an add-on, but we were never able to load, check balances or redeem gift cards with our version.

Overall: This software allowed us to process all kinds of credit cards in a retail setting. So many people buy with credit that it really is a necessity.

Capterra loader

One of the best in class for this service

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons: There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Capterra loader

Good Credit Card Processor

Sep 12, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They do what I need them to do and I have had no issues in the last 2.5 years we've been with them. They also have stellar customer service. Every time I call, I get someone who is very pleasant and helpful, which is difficult to get with most companies.

Cons: Their website looks beautiful but it can be difficult to use and VERY slow to load. Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

Overall: Heartland does exactly what they've said they were going to do. They allow us to take credit cards and they pay us the very next day.

An owner-operator using Heartland for credit card processing & payroll

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like using Heartland for credit card processing and payroll. There fees are super low comparatively to other software. Also, the statements are very easy to understand.

Cons: I am very pleased with Heartland and have used them for credit card processing at multiple units for over 3 years. I really don't have any cons. One time we had an issue where a guest's card was authorized multiple times due to a glitch and it showed up as pending transactions. Heartland helped me explain the situation to the guest and completely helped resolve the technical error.

Heartland: The Ease of Small Business Payment Processing

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Heartland Payment Processing is simple and user friendly. We are a fast paced business and processing payments quickly is necessary.

Cons: The cons of the program is the processor will stop working when the tape is low but it does not give you an alert.

Overall: When more than one person is responsible for payment, our customers sometimes have to elect to do installment payments in a short period of time. Paying on line or over the telephone makes the transactions so much easier. This method of processing is an asset to the efficiency of our day to day operation.

We also added an online payment portal at one of our locations that is working out extremely well. Our customers love it. The funds go directly to the bank which cuts down on employees handling money.

I use Heartland in my daily work with and it makes it very easy to process payments pretty quickly.

Feb 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Heartland is easy to use, works qyuckly and accessing previously run payments and reciepts are very easy.

Cons: I wish Heartland connected to the other software we use, to make it easier for our accounting department and agents. If the system connected to yardi and the information was inputted automatically it would save us a lot of time.

Heartland Laundry Smartcard System

Aug 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that our tenants have to option of paying for the laundry services online.

Cons: I wish that our on site machines could simply accept a credit card instead of having to go online to purchase a code.

Capterra loader

Great credit card processing

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customers service. Easy to use product.

Cons: Not much. Was a very solid product and excellent benefits.

Heartland customer service has been great. They were able to answer all my questions!

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits.

Cons: I had been reached out by the sales rep multiple times even after we had a discussed several times my plan of action with the company and its utilization.