# Heartland Payments+ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Heartland Payments+ the right Payment Processing solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews --- Heartland Payments+ 4.3 (132) [View alternatives](https://www.capterra.com/p/119791/Heartland-Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Heartland Payments+ Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Flexible global payment management 85% positive reviews out of 100 Reviewers appreciate payment processing for supporting diverse payment types, timely transactions, and clear financial reporting. Ifeoma I Executive Assistant, 11 - 50 employees. "Heartland payments+ makes payment management simple with its relable tools that make payment processing efficient, gives customizable options, and offers clear financial reports for easy organization." Opaque and high pricing structure 70% negative reviews out of 30 Most users report pricing involves unclear fees, frequent rate increases, and unexpected charges that impact affordability. Eddy L Electrical and Electronics Engineer, 51 - 200 employees. "However, the setup process can be complex, and the fee structure lacks transparency, which can lead to unexpected costs." Robust transaction security features 100% positive reviews out of 31 Reviewers feel security and access control ensures safe, fraud-resistant payments with reliable encryption and verification. Pat C Assistant Manager, 201 - 500 employees. "finally the inbuilt verification and security features are rock solid and we really trust in ut, helping businesses stay efficient and productive" ## Showing most helpful reviews Showing 1-25 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alfred O. Pastry Chef Hospitality Used the software for: 2+ years ### "They never come any better than Heartland Payments+, a secure tool for processing payments." August 20, 2024 5.0 Heartland Payments+ has lifted us the burden of having a single way to get payed by customers. It has allowed us to accept different types of payment methods which has made online food ordering so effective. The overall experience with this amazing product has been a great success. Pros Heartland Payments+ gives us the most confidential and secure money processing platform making it easy to run our business especially when receiving online payments. It ensures that we have accurate and updated transactions reports that help us to track all the received payments and also makes it easy to resolve any payments disputes. With Heartland Payments+, we have been able to give our customers the option to pay using their desired payment methods without any restrictions. Cons Heartland Payments+ performance has been exemplary we have not found anything to complain about. Review Source Response from Global Payments August 26, 2024 Hi Alfred, thank you for leaving us a 5-star review! It makes us happy to hear that Heartland has been a great choice for you and your customers. We're very excited for our continued partnership! JD Jesse D. Co-Founder Media Production Used the software for: 1-2 years ### "Warm-Hearted Cloud Payment Tool" February 17, 2025 5.0 Tremendous and harnessed cloud payment gateway, processing and financial services management.. Pros Exclusive and extra-professional cloud payment processing and subscription billing as well as invoicing. All payments gateways enhancement. Ease of usability and deployment. Cons No single setback or drawback to air for now. Review Source Response from Global Payments February 18, 2025 Hi Jesse, thank you for leaving us a 5-star review! We're glad to hear that Heartland Payments+ has been easy to use and deploy for your business. We're very excited for our continued partnership! VR Verified Reviewer owner Food & Beverages Used the software for: 2+ years ### "Beware of Dishonest Practices" July 29, 2024 2.0 In our case because we were paperless we did not realize that they jacked the rate up to 7.9% plus many other fees. We are a small business and By the time we had time to analyze the bills we had been take for a ride for almost a year which totaled a loss of thousands. Such a scumbag move. They could have have a customer for life and a good review. Pros While we used them in the beginning everything was ok. Cons As soon as your initial contract is up they do not tell you anything they just jack your rate up and continue to do so until you notice. Review Source Response from Global Payments July 31, 2024 Hi there, thank you for bringing this to our attention. We apologize for your experience and would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your patience as we work through this. TO Taryn O. Business Operations Supervisor Consumer Services Used the software for: 2+ years ### "Reliable Platform" April 4, 2025 4.0 We have been using Heartland Payments for a long time for all our processing. It has been a good fit for us and the size of our company. In recent years, there have been more limitations with Heartland and what kind of POS Software they support. Pros It has been a solid program for our company for a long time. Cons Processing fees are more expensive than those of newer platforms. Review Source Response from Global Payments April 7, 2025 Hi Taryn, thank you for leaving us a review! We would like to learn more about your experience. Could you email us at social@heartland.us? We appreciate your additional feedback & we look forward to our continued partnership. AD Angela D. Project Manager Construction Used the software for: 1-2 years ### "User friendly card processing tool" March 7, 2025 4.0 Collecting payment from customer is easy and efficient. Pros The easiness to track payment that is sent to us is what make this software critical for our business. Customer support is always available to help with payment dispute or any problem occurs on the payment page. Fast payment clearance on customer side make them keep coming back for another purchase and trusting our service. Cons No option for mobile application. It will make payment monitoring process easier and faster if I can access it from my smartphone. For now, I have to use from the web browser version and require a computer to open it. Review Source Response from Global Payments March 10, 2025 Hi Angela, thank you for leaving us a positive review! It's great to hear how critical Heartland Payments+ is to your business. Thank you for the additional feedback and we look forward to our continued partnership! PC Pat C. Assistant Manager Hospitality Used the software for: 6-12 months ### "Why we rely on heartland payments+ as our payment management tool" January 16, 2025 5.0 Heartland payments really helps simplifies our payment processes because of how compatible it is across various payment types, its adaptable features, and its robust financial reporting tools. it has been a pleasant experience Pros What really stands out about heartland payments fr me is how straightforward it makes handling payments. It works with nearly every payment option I think is available which is why we’ve committed to using it as our only payment processing solution. It is also very adaptable and that lets us tweak and expand it to match our business as it grows. The financial reporting tools is also very important as they keep everything clear and make tracking transactions effortless. finally the inbuilt verification and security features are rock solid and we really trust in ut, helping businesses stay efficient and productive Cons I have not regrets trusting it as our payment option, it hasn't failed Review Source Response from Global Payments January 21, 2025 Hi Pat, thank you for leaving us a positive review! It's great to hear that Heartland Payments+ has been simple, adaptable and easy-to-use. We look forward to our continued partnership! II Ifeoma I. Executive Assistant Oil & Energy Used the software for: 6-12 months ### "Processes payment quickly and effectively" January 19, 2025 5.0 Heartland payments+ makes payment management simple with its relable tools that make payment processing efficient, gives customizable options, and offers clear financial reports for easy organization. Pros Using heartland payments has made managing payments so much simpler for us with its fast processing options, helping us to stay in control of our expenses. The transaction management tools are incredibly dependable, giving us peace of mind with every payment. Its ability to adapt and scale as our needs evolved has been a major plus and the comprehensive financial reports kept everything well organized and easy to monitor. Cons We use it without any hassle, and it works exactly how we need it to Review Source Response from Global Payments January 21, 2025 Hi Ifeoma, thank you for leaving us a 5-star review! It's great to hear that you and your business are able to get things done quickly and effectively with the help of Heartland Payments+. We look forward to our continued partnership! CW Consolata W. Deputy Human Resources and Training Manager Information Technology and Services Used the software for: 6-12 months ### "Adaptable payment solution" February 4, 2025 5.0 Heartland payments makes handling payments easy for us, it is highly adaptable aand keeps track of money clearly, make payment management much easier for us. satisfactory experience all round Pros Heartland Payments stands out for how simple it operates and for it's versatility. it supports nearly every payment option which makes it our go-to solution. Its adaptability grows with our business, and the financial reporting tools keep everything transparent. Plus, the built-in security features are rock-solid which guarantees us efficiency Cons No glitch or setbacks has been experienced using it Review Source Response from Global Payments February 4, 2025 Hi Consolata, thank you for leaving us a positive review! It's great to hear that Heartland has been your go-to payments solution, making things simple and transparent. We're very excited for our continued partnership! Ashutosh M. Software Developer Marketing and Advertising Used the software for: 6-12 months ### "Smooth payments procesing service" September 26, 2024 4.0 Heartland Payments+ is smooth and secure, which is great for businesses needing scalable and industry-specific services. Pros Customer support of Heartland Payments+ is great, they have assisted us in any problem we have faced. It also provides us with customer insights and analytics which helps us to track sales and other performances. Cons We have not faced any major issues so far. Review Source Response from Global Payments October 3, 2024 Hi Ashutosh, thank you for leaving us this positive review! It's great to hear that our Customer Support team has been there for you and your business. We're glad Heartland analytics and insights have helped your business operations as well. We look forward to our continued partnership! TS Tracy S. Insurance agent Insurance Used the software for: Less than 6 months ### "Heartland Payments" September 5, 2025 5.0 Pros I love how easy it is to make payments and see payments being made. I love being able to see the confirmation of my payments. Cons I don’t have any dislikes on this software. I don’t use it as often, but when I do use it I love it. Review Source Response from Global Payments September 8, 2025 Hi Tracy, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Heartland and we’re very excited for our continued partnership! MH Maisarah H. Administrator Furniture Used the software for: 1-2 years ### "All-in-one solutions for any payment processing platform" December 4, 2024 4.0 Pros It support every type of payment method that is available and give customer various range of option how they want to proceed with the payment. Fast payment deposit to our bank account and only take 24 hours in most cases. Heartland Payment+ has the solutions for both online and terminal payment. Cons It worked much better that I anticipate. No reason to dislike any of their tools & features. Review Source Response from Global Payments December 10, 2024 Hi Maisarah, thank you for leaving us a positive review! We're honored to be helping provide solutions to your business and look forward to our continued partnership! SO Samson O. Supply chain manager Logistics and Supply Chain Used the software for: 6-12 months ### "The payment for accurate payment processing." January 16, 2025 4.0 It is one of the best payment processing platform that offers and incredible customers services.it also offers a very minimal and affordable payment gateway fee. Pros It has made payment transactions with our clients more flexible reliable and transparent. It has also reduced our complaints from our customers over delayed payment and order placement. Cons Their services provided have been up to standard, no complaint at all. Review Source Response from Global Payments January 21, 2025 Hi Samson, thank you for leaving us a positive review! We're happy to hear that Heartland Payments+ has been helpful for you and your customers. Thanks for shouting out our customer service team, too. We look forward to our continued partnership! EE Emmanuel E. Senior Technical Recuiter Financial Services Used the software for: Less than 6 months ### "Heartland payments: a quick and secure payment platform" February 13, 2025 5.0 Pros Heartland payments+ is easy to set even for the most not-tech-savvy peoplr and payments from clients are quick and secure. Cons none to report so far in my experience using it Review Source Response from Global Payments February 18, 2025 Hi Emmanuel, thank you for leaving us a positive review! We look forward to our continued partnership. MO Moses O. Customer Service Representative Oil & Energy Used the software for: 1-2 years ### "Fast and secure payment solution." September 4, 2024 5.0 My user experience has been great and I can say the customer support has made it possible to work and enjoy safety payments from our clients or customers globally. Pros Heartland Payments+ system has made payments and receiving payments very secure and quick. It's a very user-friendly and easy to use platform that requires no complex learning. Incase of help needed the customer support has always been available to help on time. This has been our go-to payment system that facilities fast and secure way to collect and receiving money. Cost effective no extra charges for minimum amount. Quick way to process a card and store card details. Cons My user experience with Heartland Payments+ has been really amazing and for sure I don't think of any negative experience. Review Source Response from Global Payments September 10, 2024 Hi Moses, thank you for leaving us this 5-star review! We're thrilled to hear that Heartland Payments+ has been easy to use and a great choice for your business. We're very excited for our continued partnership! RI Rafael I. Administrator Assitant Food Production Used the software for: 1-2 years ### "Easy and flexible payment process" August 19, 2024 4.0 Heartland Payments+ simplify process payment and solve issues with payment or card declined. Pros Heartland Payment+ help to verify and process payment by customer accurate and free from errors. Generating invoice and billing to charge to customer is easy and has various way to sent it to customer. Track invoice due date and sent reminder if the payment is still not cleared. Cons This payment platform received the least complaint from our customer about payment not through or get declined. Review Source Response from Global Payments August 26, 2024 Hi Rafael, thank you for leaving us a review! We are glad to hear that Heartland has helped to simplify your payment processing needs by being easy and flexible to use. We look forward to our continued partnership! ZQ Zeinab Q. UI and Front End Designer Information Technology and Services Used the software for: 1-2 years ### "Heartland Payments+ Provides Accurate Payment Process" July 30, 2024 5.0 We are able to get our money faster with Heartland Payments+. Heartland Payments+ is incredible. Pros With Heartland Payments+, we are able to get our money smoothly and faster. Heartland Payments+ is so amazing and reliable. Cons Heartland Payments+ is an amazing tool. It is flawless. Review Source Response from Global Payments August 5, 2024 HI Zeinab, thank you for leaving us a 5-star review! It's great to hear that your business has benefitted from the reliability and speed of Heartland Payments+. We look forward to our continued partnership! RS Ribeiro S. Sales Executive Construction Used the software for: 1-2 years ### "One stop center for business payment and management" August 9, 2024 4.0 Pros It is safe and secure to processing client and customer payment using this software. We never had issues with security leaked and always able to processing payment on the platform. Creating invoice or recurring billing is fast by using the build-in template. Cons No complaint or dislike from me. We have use it for almost two years and happy with the flawless operation. Review Source Response from Global Payments August 14, 2024 Hi Ribeiro, thank you for taking the time to leave us a review! We're happy to hear that our built-in templates provide quick solutions for your business. We look forward to our continued partnership! MP Maurizio P. Finance Manager Marketing and Advertising Used the software for: 1-2 years ### "The Effective, Rational and Cost Friendly Payment Management Tool " July 9, 2024 5.0 Heartland Payments+ has improvised payment processing modalities, and there are no issues to do with insecurity. Besides, Heartland Payments+ has created a global support, a formation that allows companies conduct their businesses online. Pros Heartland Payments+ has structured online payment solution, and this gives us an insightful approach that makes us do business globally. Heartland Payments+ has confined verification security measures, and they all ensure businesses are successful and effective. The interface has fully automated features, and they require no training. Cons Heartland Payments+ has made every process of making sales and payment effective and no challenges encountered. Review Source Response from Global Payments July 15, 2024 Hi Maurizio, thank you so much for taking the time to leave this review! We’re so glad to hear you’ve had a great experience with Heartland’s easy-to-use features for your business, and we’re very excited for our continued partnership. Hillary M. Purchasing Agent Construction Used the software for: 2+ years ### "A professional payment processing product. Heartland Payments+ is very qualified." July 5, 2024 5.0 Heartland Payments+ has been our go-to payment processing tool that has made our purchasing activities very efficient. It has helped us get to receive and process payments of various types on one consolidated and secure platform. The experience with Heartland Payments+ is very wonderful. Pros The most impeccable thing about Heartland Payments+ has been just how easy it makes to process payments. It support almost all available payment types which is why we have made it our sole payment processing tool. It is very flexible and allows us to customize and scale it to fit our continually growing needs. Heartland Payments+ financial reports keeps us on the light and makes it easy to track all our processed payments. Cons It has never become a struggle to use any of the Heartland Payments+ features and neither has there been nothing to like least. Review Source Response from Global Payments July 11, 2024 Hi Hillary, thank you for taking the time to leave us this positive review! We’re so glad to hear our payment processing solutions have been efficient, flexible and secure for your business. We look forward to our continued partnership! AK Abhishek K. Accountant Accounting Used the software for: 6-12 months ### "A Seamless Payment Solution" August 8, 2024 5.0 Heartland Payments+ is reliable and secure, making sure we get paid quickly. It's been a smooth and efficient tool for handling payments. Pros Heartland Payments+ simplifies payment processing, making billing faster and more accurate, with tools that help us do business globally. Cons I am happy with Heartland Payments and haven't heard any complaints. Review Source Response from Global Payments August 14, 2024 Hi Abhishek, thank you for leaving us a 5-star review! We're thrilled to hear Heartland has made payment processing efficient for your business. We're very excited for our continued partnership! GK Gatuni K. Finance Manager Consumer Services Used the software for: 1-2 years ### "Heartland Payments+ Has Incredible Features" July 16, 2024 5.0 Heartland Payments+ has been a super amazing tool for payment processing. Pros Heartland Payments+ has the best payment processing properties. It has been super effective. Heartland Payments+ has been amazing. Cons No regrets about Heartland Payments+. Heartland Payments+ is amazing. Review Source Response from Global Payments July 23, 2024 Hi Gatuni, thank you for leaving us a 5-star review! We’re glad to hear Heartland Payments+ has been a great tool for your business and we’re very excited for our continued partnership. AT Akshit T. Software Engineer Computer Software Used the software for: 6-12 months ### "Quick and Reliable Payment Solution" August 11, 2024 5.0 Heartland Payments+ makes it simple for our business to accept payments quickly. It’s easy to use, secure, and accurate. Pros Heartland Payments+ makes it easy and fast to handle payments, ensuring accurate billing and secure transactions, with a support team that quickly solves any problems. Cons I like how Heartland Payments+ works perfectly, with no issues. Review Source Response from Global Payments August 20, 2024 Hi Akshit, thank you for taking the time to leave us a 5-star review! We're glad to hear that Heartland has made payment processing easier for your business. It's also nice to know that our support team has been helpful, and we're very excited to our continued partnership! AM Allan M. Finance Manager Sports Used the software for: 1-2 years ### "The Detailed and Friendly Payment Processing Approach " July 1, 2024 5.0 Heartland Payments+ creates a functional modality that helps process all payments. Further, Heartland Payments+ has a significant guide, where recording are made and online payments are successful. Pros Heartland Payments+ has an accurate payment processing measures, and this improves the credibility of every transaction. The speed for payment processing is also vibrant and helpful, to all companies. Cons Heartland Payments+ is solid with no dislike or errors. Review Source Response from Global Payments July 8, 2024 Hi Allan, thank you for the 5-star review! We're so glad to hear you’ve had a great experience with Heartland and we’re very excited for our continued partnership. Tiziana A. sales manager E-Learning Used the software for: Less than 6 months ### "one of the best and safer payment system" August 12, 2024 5.0 Pros Heartland Payment Systems is the best solution for our online school to process students subscription and payments in a safe way Cons we don't like that there is a cancelation fee if you wabt to end the service Review Source Response from Global Payments August 14, 2024 Hi Tiziana, thank you for leaving us a positive review! We are glad to hear our payments solution has worked for your business. We appreciate your additional feedback and we're excited for our continued partnership! RS Randi S. Admin Retail Used the software for: 2+ years ### "Great service " June 27, 2024 5.0 Our rep \[sensitive content hidden\] is incredible. He communicates promptly and is always available to help. Pros Great support. Easy to use website, terminal and app. Cons Delays in funding. Funding mistakes (double funding and then deductions without notice). Review Source Response from Global Payments June 28, 2024 Hi Randi, thanks for leaving us this 5-star review! We’re glad Heartland Payments+ has been easy to use. Thank you for adding additional feedback as well. We look forward to our continued partnership! 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