# Page 2 | Heartland Payments+ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Heartland Payments+ the right Payment Processing solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews --- Heartland Payments+ 4.3 (132) [View alternatives](https://www.capterra.com/p/119791/Heartland-Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Heartland Payments+ ## Showing most helpful reviews Showing 26-50 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Amy S. Owner Construction Used the software for: 2+ years ### "Do not use" October 21, 2025 1.0 It's horrible the left hand does not know what the right hand is doing. There are ways you can save money but they do not proactively reach out and tell you that. Pros The system is a complete pain in the rear. Codes expire too fast. They are quick to take your money but not tell you how to save money Cons I have been a long-time customer of Heartland Payment Systems, using both their payroll and merchant services for over ten years across two companies In October 2024, One Company officially went out of business and was closed with the Arizona Registrar of Contractors. At that time, I canceled my payroll services after the year-end processing and also canceled my merchant credit card processing account for that company. Despite the business closure, Heartland continued billing me for merchant services — over $300 per month — even though the account was inactive and no credit card transactions occurred. When I contacted Heartland for assistance, I was told they could not locate my account due to a misspelled name, and I was given no resolution. Once the found it I was basically told it was too bad so sad. It defies logic that a business would cancel payroll, close its ROC license, and stop operations — yet continue to pay for unused merchant processing services for an entire year. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) For better customer service which did not end up being the case. Review Source Response from Global Payments October 29, 2025 Hi Amy, we apologize for the experience you’ve had and understand your frustration. Please know that we are actively working with you to address your concerns and find a resolution. We appreciate your patience throughout this process. KN Kathy N. TLMA Admin Svs Mgr Government Administration Used the software for: 2+ years ### "TLMA Admin Svs Mgr" October 16, 2025 5.0 Pros Heartland Merchant View becomes simple to use once you get familiar with it. The payment platform is not complicated for our applicants to process payments. Cons There are times when we need assistance from customer service to locate a transaction. The response can be somewhat delayed, but the representatives are attentive and helpful. Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/) Reason for choosing Heartland Payments+ The County of Riverside Treasurer Department was using Heartland and recommended to us. Review Source Response from Global Payments October 17, 2025 Hi Kathy, thank you for taking the time to leave us this positive review! We're so glad to see our payment solutions have been convenient and easy to use for your business. We appreciate your additional feedback and we look forward to our continued partnership! KO Katherine O. Polyglot Broadcast Media Used the software for: 6-12 months ### "Heartland is a well reliable payment system " December 23, 2025 5.0 Heartland payment is generally good, user-friendly interface for many users like me I can highly recommend and support. Pros I like Heartland payment because many users like me, find the interface intuitive and user-friendly, which helps with transaction management and reporting, including features like instant funding and 24/7 support if referenced in pricing packages,invoices and issues. Heartland payment is a valuable resource. Cons With how well I have used heartland payment I don’t have any issues so far but I will likely say that it’s helpful for reliability and broad industry acceptance, And reports of unannounced rate increases, extra monthly fees, and discrepancies between quoted and actual charges appear in multiple merchant reviews, and lastly customer support needs an improvement. Review Source Response from Global Payments December 29, 2025 Hi Katherine, thank you so much for taking the time to leave this review! We're so glad to hear that Heartland Payments+ is easy to use and a valuable resource for you and your company. We appreciate the additional feedback and we look forward to our continued partnership! BN Brianna N. Data Analyst Architecture & Planning Used the software for: 6-12 months ### "Heartland payment is a solid solution centered platform " December 26, 2025 5.0 Heartland Payment Systems is a solid choice for businesses looking for reliable and secure payment processing solutions. With great customer service, security features, and customizable options, it’s ideal for medium to large businesses that need a robust system. Pros I like heartland payment because it offers a variety of payment solutions, including credit and debit card processing, mobile payments, e-commerce solutions, and even gift card programs, Heartland has a strong reputation for customer service. Cons What I like least about heartland is that it’s not Ideal for Small, Simple Businesses, it is a great solution for businesses of all sizes, some small businesses with basic payment needs might find the service a bit over complicated or more issues to consider. Review Source Response from Global Payments January 2, 2026 Hi Brianna, thank you for leaving a positive review! We're glad to hear that Heartland has been reliable and that our customer service team has been helpful. We appreciate your additional feedback and we look forward to our continued partnership! BP Barbara P. Paralegal, Office Manager Law Practice Used the software for: 2+ years ### "Heartland Payments " April 11, 2025 5.0 Overall, I have had a good experience with Heartland, it enabled a link for our website for people to pay their bills directly. Pros It is very secure, excellent reporting options, easy to make payments. Customer support is great. Cons Many of the reports have such small print that they are difficult to read. Switched from [TSYS Merchant Solutions](https://www.capterra.com/p/171166/TSYS-Mobile/) Pricing was better with Heartland over the prior company Review Source Response from Global Payments April 14, 2025 Hi Barbara, thank you for leaving us a positive review! We're glad to hear that Heartland Payments+ has been helpful to both you and your customers. We look forward to our continued partnership! SR Salice R. ELL contractor Architecture & Planning Used the software for: 6-12 months ### "Heartland payment is good and valuable " December 21, 2025 5.0 I won’t say heartland payment is cheap but it worth using if you can implement it in your business I will give them 5 stars Pros I like just two things about heartland payment the ease of tracking invoicing and transactions that they make Cons When it get to drawing &design of heartland payment it lags a lot I had to start over and over again Review Source Response from Global Payments December 23, 2025 Hi Salice, thank you so much for taking the time to leave this review! We're so glad to hear about the ease of invoicing and appreciate all feedback. We look forward to our continued partnership! MH Matthew H. Manager Building Materials Used the software for: 1-2 years ### "\[sensitive content hidden\] is great!" November 12, 2025 5.0 Honestly, great all around! Just wish we found you sooner! Pros Our sales rep is great! \[sensitive content hidden\] is an asset to your company! Have had a couple of issues, but \[sensitive content hidden\] resolved them very very quickly! Cons Nothing at all. Review Source Response from Global Payments November 14, 2025 Hi Matthew, thank you for taking the time to leave us this positive review! We're so glad to hear that your rep has been helpful for you and your business. We look forward to our continued partnership! Neelam S. SOFTWARE MANAGER Information Technology and Services Used the software for: 6-12 months ### "The Best Payment Service: Heartland !" January 13, 2025 5.0 My overall experience with them is was executed properly and was on point every payment i had received was on time and was secured by the 64 bit encryption layer . Iam extremely happy with the customer service they have provided and the service charges are minimal. So we are happy. Pros The best Service to receive payments they doesn't work on traditional payments, they have a dedicated server and they have a proper Integration with security services for proper payment related Transactions. The best thing about them is they are prompt and very trusted Along with best customer service Cons Nothing my experience with them was just amazing so no issues. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/) Due to poor customer service and not helping with the queries. Review Source Response from Global Payments January 14, 2025 Hi Neelam, thank you for leaving us a positive review! It's great to hear that switching to Heartland has been good for you and your business. Thanks for shouting out our customer service team, too. We're very excited for our continued partnership! LR Laila R. Sales assistant associate Medical Practice Used the software for: 6-12 months ### "International payment? Not a problem." July 10, 2025 5.0 Pros Heartland Payments+ simplified payment processing and acceptance by supporting almost every payment method that is available locally and international. Cons No trial period available for new users to test the system, need to contact sales reps to view the demo version, the experience is limited. Review Source Response from Global Payments July 11, 2025 Hi Laila, thank you so much for taking the time to leave this review! We're so glad to hear you’ve had a great experience with Heartland and we’re very excited for our continued partnership! CW Consolata W. Deputy Human Resources and Training Manager Information Technology and Services Used the software for: 6-12 months ### "Adaptable payment solution" February 4, 2025 5.0 Heartland payments makes handling payments easy for us, it is highly adaptable aand keeps track of money clearly, make payment management much easier for us. satisfactory experience all round Pros Heartland Payments stands out for how simple it operates and for it's versatility. it supports nearly every payment option which makes it our go-to solution. Its adaptability grows with our business, and the financial reporting tools keep everything transparent. Plus, the built-in security features are rock-solid which guarantees us efficiency Cons No glitch or setbacks has been experienced using it Review Source Response from Global Payments February 4, 2025 Hi Consolata, thank you for leaving us a positive review! It's great to hear that Heartland has been your go-to payments solution, making things simple and transparent. We're very excited for our continued partnership! II Ifeoma I. Executive Assistant Oil & Energy Used the software for: 6-12 months ### "Processes payment quickly and effectively" January 19, 2025 5.0 Heartland payments+ makes payment management simple with its relable tools that make payment processing efficient, gives customizable options, and offers clear financial reports for easy organization. Pros Using heartland payments has made managing payments so much simpler for us with its fast processing options, helping us to stay in control of our expenses. The transaction management tools are incredibly dependable, giving us peace of mind with every payment. Its ability to adapt and scale as our needs evolved has been a major plus and the comprehensive financial reports kept everything well organized and easy to monitor. Cons We use it without any hassle, and it works exactly how we need it to Review Source Response from Global Payments January 21, 2025 Hi Ifeoma, thank you for leaving us a 5-star review! It's great to hear that you and your business are able to get things done quickly and effectively with the help of Heartland Payments+. We look forward to our continued partnership! KA Kunle A. Managing Director Construction Used the software for: 1-2 years ### "A payment management tool I trust" November 27, 2024 5.0 A payment tool my small scale business employs to receive payment from clients no matter where they are Pros Heartland payments+ has been a very essential tool for our small scale business ever since we have been making use of it. I like that it is so easy to set up and use even for someone like me that is not a tech wizard. I also love how payments can be made quickly and securely from clients no matter where my they are. The customer support team is also really helpful and responsive. Overall. I would definitely recommend it to other small business owners. Cons I haven't experienced or encountered any problem since I have been using it Review Source Response from Global Payments December 3, 2024 Hi Kunle, thank you for leaving us this positive review! It's great to hear that Heartland Payments+ has become a tool in your business arsenal. Thanks for sharing your positive customer service experience as well. We look forward to our continued partnership! GU Grace U. Accountant Marketing and Advertising Used the software for: 6-12 months ### "No glitch processing payment." January 16, 2025 5.0 Pros This platform for me has been the most secure and safest for processing various payment transactions to employees or several clients without experiencing any glitch or delay. Its very easy to set up and accessible. It has an highly responsive customer care services. I have used it to also manage various bills and invoices issued out to various clients. It has help to improve and manage the company financially and has improve production. Cons I do not regret using this software as it has been perfect for me. No cons. Review Source Response from Global Payments January 21, 2025 Hi Grace, thank you for leaving us a positive review! Thanks for calling out our security and setup features. We're glad to hear our customer service team has been helpful, as well. We're very excited for our continued partnership! LB Libeya B. Chairperson Hospital & Health Care Used the software for: 6-12 months ### "Heartland Payments+ reliability in payment processing " March 4, 2025 5.0 My overall experience with Heartland Payments+ is good. Pros Heartland Payments+ offers payment processing that is effective and efficient. Cons I am okay with Heartland Payments+ services. Review Source Response from Global Payments March 10, 2025 Hi Libeya, thank you for leaving us a 5-star review! SI Shardul I. System Administrator Education Management Used the software for: 1-2 years ### "Fantastic tool that accepts most payment methods. " April 17, 2025 5.0 It is very easy to navigate on the app and collecting payments from customers is very easy. Pros What i like best about Heartland Payments is that it accepts most payment methods, and offers payment processing that is efficient and effective. Cons It can be a bit complex to use and the price is a bit high. Review Source Response from Global Payments April 21, 2025 Hi Shardul, thank you for leaving us a positive review! It's always great to hear that using Heartland Payments+ is easy and efficient. We appreciate your additional feedback and we look forward to our continued partnership! SO Star O. Organization Manager Hospitality Used the software for: 6-12 months ### "Why heartland payment is our go to payment management tool" November 18, 2024 5.0 Easy to use, offers low rates, strong security, and provides flexible payment options for our clients making it a perfect solution for simplifying our payment and finance management Pros Heartland payment has been really easy to use with no hidden fees or confusing costs. it has really made our payment process simpler by offering different payment options so our customers can use whatever method they like best. it is worth mentioning that it has strong security features as well. Honestly, it’s been a game-changer for us as it makes it much easier to handle payments and manage our finances smoothly Cons None at all, it was easy to get a hang of and it hasn't failed ever since. Review Source Response from Global Payments November 25, 2024 Hi Star, thank you for leaving this positive review! We're glad to hear that Heartland Payments+ has been easy to use and has simplified your payment and finance management. We look forward to our continued partnership! AN Adinda N. Account manager Furniture Used the software for: 2+ years ### "Robust payment processing platform" January 7, 2025 4.0 Use it for more than 5 years and happy with the credit card processing fee that is lower than other provider. Pros Wide range of payment method available to give option to customer to choose. Can be use on terminal payment, electronic payment or online purchases. Cons Nothing that I like least. It work better than expected with fast customer support response. Review Source Response from Global Payments January 9, 2025 Hi Adinda, thank you for leaving us a positive review! We're glad to hear Heartland Payments+ has been efficient for your business and that our customer support team has been helpful. We look forward to our continued partnership! EE Erere E. Operation Manager Financial Services Used the software for: 6-12 months ### "Payment processor" March 9, 2025 4.0 Pros Heartland Payments accept most payment methods and it is faster in creating invoices and sending. Cons Heartland Payment should be combined with company softwares to make it one. Review Source Response from Global Payments March 10, 2025 Hi Erere, thank you for leaving us a review! We appreciate your feedback. VM Violet M. Regional Sales Manager Food & Beverages Used the software for: 6-12 months ### "Heartland Payments: Helpful, reliable, easy to use but a bit expensive. " April 16, 2025 5.0 It has been a great and solid tool for our company. It's user friendly and the team behind it does an amazing job. Pros Great reporting options, excellent customer support, ease of use and easy to make payments. It is very easy and straightforward to navigate on the app. Cons Heartland Payments is great and fantastic, though the price is a bit high. Review Source Response from Global Payments April 17, 2025 Hi there. Thank you for taking the time to leave us this positive review! We're so glad to see our Heartland Payments+ solutions have been convenient and easy to use for your business. We look forward to our continued partnership! BT Bodamer T. Foreign Language and Localization Administrator Translation and Localization Used the software for: 2+ years ### "Heartland Payments+ has it as the undisputed payment processing solution. " August 20, 2024 5.0 Our quest to sell our translation services globally has been spearheaded by Heartland Payments+ which makes it possible for us accept payments from customers all over. It has high-end transactions safety functions like anti-fraud which protects our payments from any security loophole. Heartland Payments+ has given us a favourable way to get paid while making it easy for our customers to make the payments. Pros Heartland Payments+ has the best customer support team who always show great professionalism when responding to our requests. It has an enhanced reporting tool that give us all the fine and accurate details we need to know about any processed payment. It has international standard security functionalities that keep our transactions safe from fraud allowing us to receive payments safely from all over. Cons In our experience with Heartland Payments+, there has been close to none issues which we have given complaints about. Review Source Response from Global Payments August 26, 2024 Hi Bodamer, thank you for leaving us a 5-star review! We're happy to hear that our customer service team has been helpful and that Heartland Payments+ has been a great addition to your business. We're very excited for our continued partnership! SO Samson O. Supply chain manager Logistics and Supply Chain Used the software for: 6-12 months ### "The payment for accurate payment processing." January 16, 2025 4.0 It is one of the best payment processing platform that offers and incredible customers services.it also offers a very minimal and affordable payment gateway fee. Pros It has made payment transactions with our clients more flexible reliable and transparent. It has also reduced our complaints from our customers over delayed payment and order placement. Cons Their services provided have been up to standard, no complaint at all. Review Source Response from Global Payments January 21, 2025 Hi Samson, thank you for leaving us a positive review! We're happy to hear that Heartland Payments+ has been helpful for you and your customers. Thanks for shouting out our customer service team, too. We look forward to our continued partnership! CC Clifton C. Owner Hospitality Used the software for: 2+ years ### "Great processing but watch fees" November 4, 2024 4.0 Had them for 9 years and had no issues. Had to change credit card processing and thats when we found out how high their fees were. Pros They're customer service is really great Cons They basicly raise they're processing rates without notice. Review Source Response from Global Payments November 8, 2024 Hi Clifton, thank you for your feedback. We would like to reach out personally to help address these concerns. Please email us at social@heartland.us so we can have someone reach out to you directly. We appreciate your time and patience. MO Moses O. Customer Service Representative Oil & Energy Used the software for: 1-2 years ### "Fast and secure payment solution." September 4, 2024 5.0 My user experience has been great and I can say the customer support has made it possible to work and enjoy safety payments from our clients or customers globally. Pros Heartland Payments+ system has made payments and receiving payments very secure and quick. It's a very user-friendly and easy to use platform that requires no complex learning. Incase of help needed the customer support has always been available to help on time. This has been our go-to payment system that facilities fast and secure way to collect and receiving money. Cost effective no extra charges for minimum amount. Quick way to process a card and store card details. Cons My user experience with Heartland Payments+ has been really amazing and for sure I don't think of any negative experience. Review Source Response from Global Payments September 10, 2024 Hi Moses, thank you for leaving us this 5-star review! We're thrilled to hear that Heartland Payments+ has been easy to use and a great choice for your business. We're very excited for our continued partnership! JG Julie G. Purchasing Manager Plastics Used the software for: 2+ years ### "Accurate payment processing ability" November 15, 2024 5.0 Pros Payments are processed within the ATA allotted by Heartland. Accurate amounts are credited from time to time. Cons I think the customer care needs to be resond on time. Review Source Response from Global Payments November 21, 2024 Hi Julie, thank you for leaving us a positive review! We're glad your payment needs have been met. We appreciate your additional feedback and look forward to our continued partnership! WG Wendy G. Finance Director Education Management Used the software for: I used a free trial ### "Pricey but useful" February 10, 2026 4.0 My overall experience with Heartland Payments + is somewhat ok. While the operations are decent the pricing is a deterrent. Pros What I like most about Heartland Payments +are the good financial reports it offers as well as the variety of payments it accepts. Cons What I like least about Heartland Payments + is the high fees and unexpected charges and rate increases. Review Source Response from Global Payments February 18, 2026 Hi Wendy, thank you for leaving a positive review! We appreciate your additional feedback and we look forward to our continued partnership! Similar Products Featured