# iCONECT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iCONECT the right Legal Document Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119795/iCONECT-XERA/reviews --- iCONECT 4.6 (10) [View alternatives](https://www.capterra.com/p/119795/iCONECT-XERA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iCONECT Ease of use 4.4 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael W F. Owner Used the software for: 2+ years ### "Been with iConect and XERA from it's beginning in 2011/2012, cannot speak highly enough." April 11, 2018 5.0 Pros The support team at iConect make this product and their overall experience for sure. The product is intuitive, and it works as advertised containing everything my clients are looking for, but it's the people and the execution of support and partner relationships that make my business work. Cons The only note I'll make regarding a negative is the upgrade/feature path recently has been a bit scattered. It would appear the development folks are trying to address everything from users at once, as well as keep up with the other players in the industry. Review Source VV Vicki V. Consultant/Project Manager Used the software for: 2+ years ### "I am an independent consultant, and I also manage multiple databases for a national law firm. " April 28, 2018 5.0 Pros Customer support through iConect deserves six stars. The person who will solve your problems and answer your questions is the one who answers the phone: no delays or callbacks. And I never have been dismissed without a satisfactory solution. They are receptive to suggestions for improvement, and these ideas are implemented quickly in subsequent updates. The software is highly user-friendly. The response from our attorneys and support staff has been consistently positive. They enjoy being able to control the organization of their materials and their reviews. The same databases can be shared with other research departments without conflict. Being able to deliver doc productions to counsel without incurring the costs of outside vendors has been a great asset. We also can give experts access to specific folders for review without compromising the confidentiality of other materials within the same database. Cons The software is so adaptable that each database can be customized and tweaked to the delight of both department managers and attorneys. I cannot think of an instance that I have replied, "We cannot do that." I do wish that we still had the ability to concatenate databases, but we have found a work-around for even that. Review Source CS Christine S. Attorney Law Practice Used the software for: 6-12 months ### "Decent document review platform" February 1, 2020 4.0 Pros It was a decent document review software. It was easy to use. Cons There is a reason why Relativity is the most prevalently used doc review platform. iConect is not as convenient and the overall look for the software is outdated. I hope they update and become more marketable. Review Source Response from iCONECT Development April 9, 2020 Hi Christine, Thank you for your feedback! We have recently introduced our iCONECT v10 which we integrated a new look and faster UX design. We urge you to give it a look! https://www.iconect.com/ Thanks! iCONECT Sid N. Chief Technology Officer and Corporate Member Used the software for: 2+ years ### "A great linear review platform, supported by caring experts who really know the product." April 12, 2018 4.0 Pros Easy transition for users migrating from other platforms. Quick database setup, improving our time to deliver to the end user. Clever integrations that save labor. Cons Traincar style UI confuses some end users, especially older end users. The next, next, next UI should be optional. The dashboard is nice, but many users dont use it at all. Would be a better UIX if folks could choose to move right into the review, rather than being gated by other features. Review Source KH Kate H. Senior Litigation Support Analyst Used the software for: 2+ years ### "Xera is easy. Creating searches makes sense. Reviewing and tagging docs is quick." April 12, 2018 4.0 Pros Flexibility. Different levels of access for users limits fields, documents (or groups of documents), or tags. Coding as simple or complex as my users require. Paralegals can do the work they need to do, mass coding, setting up binders, without needing admin access. Cons High page count PDFs. Viewing these can be slower and navigating to the page with search hits is cumbersome, though the file could be downloaded. I don't think this is a fault with Xera so much as a hassle in general. Review Source JZ Jorge Z. CEO Legal Services Used the software for: 2+ years ### "iCONECT Xera is a solid and reliable review platform paired with first class support." March 27, 2018 5.0 Pros The learning curve to teach new users is way smaller than most other competing products. As an administrator and trainer I need to be able to get a user up and running very quickly, and iCONECT Xera offers that. Cons The platform lacks a proper native file ingestion feature. Adding this feature with additional metadata extraction functionality is a next logical step. Review Source PZ Patti Z. Discovery Project Manager Legal Services Used the software for: 2+ years ### "It's uncomplicated while still having full functionality." April 11, 2018 5.0 Pros Easy to use analytics. Custom search builder is one, if not the best in any review platform I have seen. Cons No search term hit reporting. It also needs better reporting for managing document reviews, Finding out who tagged a document is way too complicated. Review Source GM Gavin M. CEO Legal Services Used the software for: 2+ years ### "Responsive company and the product is still being improved." March 30, 2018 5.0 Revenue Pros End user ease of use. There is no learning curve for users. The software is still being improved. Rubs on simple affordable hardware. Cons Not full featured. It is missing a few key ediscovery requirements to make it our only ediscovery tool. Review Source PM Patricia M. Ediscovery & Practice Support Manager Used the software for: 2+ years ### "Our firm has used iConectXera for almost 7 years. The customer service is outstanding. " April 10, 2018 4.0 Pros The security and customization is nice. Templates have been developed for ease in creating databases Cons Productions could be faster. Analytics and predictive review (especially email threading) could work better Review Source EE Erin E. Document Reviewer Legal Services Used the software for: ### "Good product, fair pricing, helpful people" January 5, 2017 5.0 My firm trialed this software through ILS and once we got used to how it works we found its features valuable and impressive. ILS was very helpful. The project for which we were reviewing the software got canceled, so we no longer needed to select an e-discovery software vendor. But I recommend looking into ILS and iCONNECT xera for your e-discovery needs. Pros Impressive charts and graphs created instantly. Cons A little tricky to use at first, but once you know what you are doing it makes sense. 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