--- title: "Delivery Trust Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Delivery Trust Software - reviews, pricing plans, popular comparisons to other Email Management products and more." source_url: "https://www.capterra.com/p/119796/Delivery-Trust/" page_type: "product" language: "en" --- # Delivery Trust Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Delivery Trust ## What is Delivery Trust? Delivery Trust by Identillect Technologies provides convenient, user-friendly email security for businesses of all sizes; no IT department or know-how is required for set up or administration. Unlike many encryption solutions, Delivery Trust enables two-way secured communication without recipients of your secured messages having to download, purchase or register for services. ## What is Delivery Trust used for? [Email Management](https://www.capterra.com/email-management-software/)[Email Security](https://www.capterra.com/email-security-software/)[Secure Email Gateway](https://www.capterra.com/secure-email-gateway-software/) Overall rating Based on 66 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price $7.95 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Delivery Trust?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.identillect.com&name=Delivery Trust) ## Delivery Trust Overview Updated August 2026 AI summary Delivery Trust provides email management and security for organizations of all sizes, offering encryption, signature management, and recipient access controls to protect sensitive communications. Its features include archiving, data recovery, email monitoring, reporting, and advanced search. Delivered via cloud and Windows, it helps businesses maintain compliance, track secure delivery, and gain visibility into email activity and document workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Delivery Trust 4.8 (66) VS. [### Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,677)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting Price $7.95 Per User, Per Month Starting Price $7 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (66) Ease Of Use 4.6 (14,833) Value For Money 4.8 (55) Value For Money 4.6 (12,247) Customer Service 4.8 (65) Customer Service 4.3 (11,412) ## Delivery Trust alternatives Highest Rated [365 Total Protection](https://www.capterra.com/p/181866/365-Total-Protection/) [4.8 (4)](https://www.capterra.com/p/181866/365-Total-Protection/#reviews) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181866/365-Total-Protection/) [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) [4.5 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174694/Zoho-Mail/) [SpamTitan](https://www.capterra.com/p/168436/SpamTitan/) [4.6 (563)](https://www.capterra.com/p/168436/SpamTitan/reviews/) Starting price $1.26 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168436/SpamTitan/) [ESET Endpoint Security](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) [4.7 (1,170)](https://www.capterra.com/p/151915/ESET-Endpoint-Security/reviews/) Starting price $396.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151915/ESET-Endpoint-Security/) [View all alternatives](https://www.capterra.com/p/119796/Delivery-Trust/alternatives/) ## FAQs about Delivery Trust Overview ### What problems does Delivery Trust solve? Delivery Trust solves the risk and friction of sending sensitive emails through standard inboxes by adding simple encryption, recipient-friendly access, delivery visibility, and control over attachments, forwarding, and downloads. Healthcare practices, insurance offices, recruiters, and small professional firms use it to maintain HIPAA compliance, avoid manual workarounds, and reduce client confusion. Answer based on 63 reviews Overview ### Which roles and teams benefit most from Delivery Trust? Delivery Trust is most used by business owners, presidents, and CEOs who need visibility into client communications, delivery confirmation, and operational accountability. Office managers, administrators, and business managers rely on it to streamline document workflows, while compliance, finance, and client-facing service teams use it to track secure delivery and maintain records. Answer based on 64 reviews Overview ### What company size and industries is Delivery Trust built for? Delivery Trust is built mainly for small businesses, which make up 94% of reviewers, with Insurance leading at 30%. It serves Medical, Financial, Legal, Manufacturing, Telecommunications, and MSPs, and also sees use in Hospital & Health Care at 12% and Medical Practice at 10%, primarily for email management. Answer based on 66 reviews Features and Usability ### What are the key features of Delivery Trust? Delivery Trust includes core email encryption and HIPAA compliance, with reviewers focusing most on secure email sending, Outlook and Gmail plugins, and simple setup. Differentiating features include recipient access controls, custom authentication options, and open tracking. Common capabilities cover archiving and retention, reporting and analytics, search and filter, and signature management. Answer based on 49 reviews Limitations ### Does Delivery Trust have bugs or reliability issues? Delivery Trust works reliably for many teams, but some users run into occasional glitches, browser freezing, or delivery problems. Chrome, Yahoo, and high-volume sending appear more likely to surface issues. Support often resolves minor problems quickly, though some businesses report slower help when urgent troubleshooting is needed. Answer based on 14 reviews Getting Started and Support ### How easy is Delivery Trust to set up and learn? Delivery Trust makes setup simple for most teams, with quick installation, easy Outlook integration, and a clear interface. Small businesses, healthcare offices, and nontechnical users often learn it fast and need little training. Customer support also helps with onboarding, customization, and early questions when setup needs extra guidance. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Delivery Trust offer? Delivery Trust provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Delivery Trust offer, and how do users rate the experience? Delivery Trust offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live rep support. Users often describe support as prompt, friendly, and helpful during setup and troubleshooting. Some, however, report delays reaching live help, missed callbacks, and inconsistent availability when urgent product issues arise. Answer based on 43 reviews Security ### How does Delivery Trust handle data security and access control? Delivery Trust uses encrypted, secure email delivery with authentication checkboxes, password protection, and controls for downloads, printing, and forwarding. It also prompts users before sending securely, supports secure document return links, and lets teams set default security options. Some reviewers note repeated password entry and occasional client access trouble. Answer based on 16 reviews ## Features AI summary Based on 17,486 Email Management reviews Capterra reviewers highlight these as the features buyers value most when choosing email management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Delivery Trust includes **Search/Filter**, giving teams a way to sort messages quickly and find relevant emails faster. However, it does not include **Inbox Management** or **Email Tracking**. Instead, it offers **Email Monitoring** (**46%**), another feature reviewers rate as important. This can help businesses keep closer watch over email activity and message performance, providing teams with better visibility into communications and helping them stay organized. Email Monitoring 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Ability to oversee and optimize the operations of a mail server Data Recovery 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system Signature Management 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Add and maintain centralized email signature(s) across an organization Archiving & Retention 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Encryption Convert data into a code for security Delivery Trust 8 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Encryption: Convert data into a code for security - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Signature Management: Add and maintain centralized email signature(s) across an organization --- Get Advice We can help you find the software with the features you need. Features 4.8 (57) 4.8 Based on 57 reviews ## Pricing Value for money 4.8 (55) Free Trial Basic $7.95 Per User,Per Month Value for money 4.8 (55) 4.8 Based on 55 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (65) 4.8 Based on 65 reviews ## User reviews Overall rating 4.8 Based on 66 reviews Filter by rating 5(60) 4(4) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JT Justin T. Owner Accounting ### "An Excellent Secure Email Delivery Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2023 I send tax returns and other confidential documents to clients who do not want to have an account (such as a portal), but just want the docments sent to them securely. Pros Easy to use and set up. There are several options on what to require of the recipient, ranging from entering a password to nothing except clicking on the link Cons I wish they would call themselves either Identillect or Delivery Trust. Reasons for choosing Delivery Trust I use both systems. Encyro is more complicated for the recipient, but I can require the recipient to set up an account, and then log into the account. They can then see everything I have sent them and everything they have sent me. Delivery Trust is much simpler for the recipient to use. It is a very effective file transfer service, and I use it for anyone that does not need or want an account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Aaron H. Owner Insurance ### "Excellent system for sending and receiving data securely!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2022 Service, Sales and cost are excellent Pros Ease of use for recipients without the need for establishing user name and password Cons Set-up demo for our team was a bit clunky and rushed. Reasons for choosing Delivery Trust simplicity in integration to our current platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Renae S. Office Administrator Accounting ### "I highly recommend Delivery Trust" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 29, 2022 I am very pleased with the software and appreciate the attentive customer service. Pros Delivery Trust is user friendly, cost effective, and provides excellent customer. It has helped streamline our daily workflow. Cons Emails tend to end up in recipients junk mail or they won't open without being told to do so because of the way it is labeled in their inbox. Reasons for choosing Delivery Trust Pricing and customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Muhammad A. CEO E-Learning ### "" Easy, fast, and secure email delivery tool "" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2022 We are fully satisfied with this tool, I rate it 9.5/10. Best, Easy, Secure. Pros I use this tool in my business and found that it was one of the best and easy tools it also provides the best description security for my emails. We use it daily and were fully satisfied with its service. Cons We use it on daily basis and just we face sometimes glitches but they remove by the developers in seconds. Switched from [Emailgistics](https://www.capterra.com/p/200147/Emailgistics/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CY Cemil Y. Smart Contract Developer Financial Services ### "Easy way to email protection" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2022 Pros The best feature is that it has an easy interface that does not require technical knowledge, and overall we had no problems. Cons I like it in general, its simple interface makes Delivery Trust stand out among such apps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jacqueline S. Success Consultant Health, Wellness and Fitness ### "Love this Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2022 Happy to have something so inexpensive and easy to use to protect PHI and to avoid HIPAA violations. I have already recommended to two other business owners such as myself; definitely recommend. Pros Easy to use HIPAA compliant User Friendly for those who do not subscribe to this service to generate a secure email in reply. Cons Missing the label and trash icons in gmail drafts, but this is being addressed to my knowledge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Justin B. Vice President Insurance ### "Great encryption option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2022 Pros Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat. Cons I wouldn't say we dislike anything, but it does not have the email security integration that others offer at a higher price point if that is something you are looking for. Reasons for choosing Delivery Trust Delivery Trust had a great price point for a small business and ease of integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gurvinder K. Internet judge Information Technology and Services ### "''Fabulous product for all type of businesses''" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 31, 2022 This platform is amazing. Very helpful. This comes with a quality product. Pros Simple yet effective and easy-to-use powerful tool. So many different options for email. I can easily attach all reports to the email. Customer support is also very good. Encrypted documents and emails can be sent from outlook. Very straightforward and easy to learn. Cons I like this tool very much. Not faced any problems to date. Simple yet powerful tool. I'm satisfied with this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NG Nicole G. Attorney Law Practice ### "Great Product! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2022 My overall experience has been great. Remington was easy to work with and very responsive. He gave me a free trial to make sure the software integrated with other software I already use in Outlook before I signed the firm up. Training and installing the software was easy. Pros The simplicity of using the software is huge for me. It's very easy for all my team members in the office to use and is equally easy for our recipients. Cons So far I have nothing to criticize, all have been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Serena G. Owner Mental Health Care ### "Solid Product for Small Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 22, 2022 Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features. Pros I reviewed 1-15 different hipaa secure options for email. This product won out due to fair pricing, transparency, and the ease of use. I needed something that was user friendly for email recipients. With this product they do not need to register or use another email web client to access content. Cons Flexibility to create a custom password or pin number to assign to clients rather than having to use the ZIP, Phone Number digits to access content. Switched from [SCOPE Better](https://www.capterra.com/p/161696/Scope/) Virtru was easy to use but the cost of the product vs competitors was high. Reasons for choosing Delivery Trust Transparency, Pricing, Gmail Add-on, and the product is simple to use for the email recipient . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119796/Delivery-Trust/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SpamTitan vs Delivery Trust](https://www.capterra.com/compare/119796-168436/Delivery-Trust-vs-SpamTitan)