# Delivery Trust Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Delivery Trust the right Email Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119796/Delivery-Trust/reviews

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Delivery Trust

4.8 (66)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Delivery Trust

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

JB

Justin B

Vice PresidentInsurance, 2 - 10 employeesUsed the software for: 1-2 years.

“The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.“

June 23, 2022

MB

Mary B

Owner, Private PracticeMental Health Care, Self-employedUsed the software for: Less than 6 months.

“That is the only thing that I have had an issue with so far. “

May 10, 2020

TG

Thomas G

PresidentMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“Identillect provides us with peace of mind that patient information transfer is safe and secure.“

April 29, 2022

CY

Cemil Y

Smart Contract DeveloperFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years.

“The best feature is that it has an easy interface that does not require technical knowledge, and overall we had no problems.“

August 14, 2022

BR

Becca R

Success ConsultantMedical Practice, 10,001+ employeesUsed the software for: 6-12 months.

“For the medical field this is a great HIPAA compliant service.“

May 10, 2022

## Showing most helpful reviews

Showing 1-25 of 66 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Nora L.  
Principal  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Trust "

January 11, 2019

5.0

We own a NEMT company and send out many emails with sensitive information. We trust Identillect to stay HIPAA compliant. They are affordable and their Tech people are so quick to help us when I have a question or I’m having a “user error” occurrence.

Pros

What I liked the most is that it is easy to use.

Cons

I honestly don't have anything that I like the least. I'm very happy.

Review Source

RH

Rick H.  
Independent Agent  
Insurance  
Used the software for: 2+ years

### "Simple and Secure"

July 27, 2019

5.0

Over the years I've had a few minor issues, but nothing serious. The thing I like the most about Identillect is their customer support! This is a company that actually responds to your customer service issues quickly and in-person. CSR has personally helped me several times with issues over the years. It's refreshing in today's world to speak with the same person more than once when you call for help. It's especially great when that person actually knows what they're doing and helps to resolve your issue.

Pros

Relatively inexpensive and easy to use software. Identillect's Gmail plugin makes it very functional and user friendly to send encrypted emails and (Even more important): It's simple for the email recipient to open! Therefore your email reaches it's destination securely and actually gets read.

Cons

There really are no "Cons". I know Identillect is always working on improvements and it has gotten much better over the years. Generally speaking, every improvement I hope to see involves further simplification of integration with G-Suite for business and/or Chrome. Keep up the good work!

Reason for choosing Delivery Trust

Pricing and Features

Switched from

[DropSecure](https://www.capterra.com/p/179052/Secure-file-share-and-messaging-service/)

Price. Secure File offered many additional services that were also included. it's also a great product, but it's a lot more expensive. Identillect gives me everything I need and it's priced right.

Review Source

JD

James D.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "Just Can't Pull It Off!"

November 7, 2019

1.0

For occasional use is usually okay. But, when I have a heavy workload and need to send many eSign docs and secure emails their system just falls flat on it's face. Clients say they never received their eSign docs or email. Tech support is a joke. They say they have live support? Well, I've never been able to do anything but leave a message and hope they call back. When I give up and call sales they don't seem to know anything. Just a frustrating experience.

Pros

Price and stated ease of use. It was pretty easy to learn the system.

Cons

To send an occasional email it works most of the time. But, Whenever I really need it to work it fails. Clients don't receive the email or eSign doc for an hour or more and sometimes never. Tech support is never available to deal with issues. Perhaps if they had a better product Technical support would not be so busy?

Review Source

JB

Justin B.  
Vice President  
Insurance  
Used the software for: 1-2 years

### "Great encryption option"

June 23, 2022

5.0

Pros

Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.

Cons

I wouldn't say we dislike anything, but it does not have the email security integration that others offer at a higher price point if that is something you are looking for.

Reason for choosing Delivery Trust

Delivery Trust had a great price point for a small business and ease of integration.

Review Source

SG

Serena G.  
Owner  
Mental Health Care  
Used the software for: Less than 6 months

### "Solid Product for Small Business"

May 22, 2022

5.0

Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features.

Pros

I reviewed 1-15 different hipaa secure options for email. This product won out due to fair pricing, transparency, and the ease of use. I needed something that was user friendly for email recipients. With this product they do not need to register or use another email web client to access content.

Cons

Flexibility to create a custom password or pin number to assign to clients rather than having to use the ZIP, Phone Number digits to access content.

Reason for choosing Delivery Trust

Transparency, Pricing, Gmail Add-on, and the product is simple to use for the email recipient .

Switched from

[SCOPE Better](https://www.capterra.com/p/161696/Scope/)

Virtru was easy to use but the cost of the product vs competitors was high.

Review Source

JT

Justin T.  
Owner  
Accounting  
Used the software for: 2+ years

### "An Excellent Secure Email Delivery Platform"

June 8, 2023

5.0

I send tax returns and other confidential documents to clients who do not want to have an account (such as a portal), but just want the docments sent to them securely.

Pros

Easy to use and set up. There are several options on what to require of the recipient, ranging from entering a password to nothing except clicking on the link

Cons

I wish they would call themselves either Identillect or Delivery Trust.

Reason for choosing Delivery Trust

I use both systems. Encyro is more complicated for the recipient, but I can require the recipient to set up an account, and then log into the account. They can then see everything I have sent them and everything they have sent me. Delivery Trust is much simpler for the recipient to use. It is a very effective file transfer service, and I use it for anyone that does not need or want an account.

Review Source

Philip S.  
Owner  
  
Used the software for: 1-2 years

### "Finally secure email without that hassle. "

October 13, 2017

5.0

Peace of mind that I can send PII securely not risking lawsuits and PR nightmares.I got tripped up on the power of some of the default enterprise settings but Identillect was quick to sort it out for me.

Pros

Recipients don't need to setup an account just to read email you send them. Genius! Allows extensive control of email even after it is sent like proof it was viewed, limit on download and forward, etc. Integrates right into Outlook, don't need to go to website. Less expensive than alternatives.

Review Source

VR

Verified Reviewer  
Account Executive  
  
Used the software for: 1-2 years

### "Easy to use and it's protected ourselves and our clients with personal information daily."

October 13, 2017

5.0

Pros

Easy to use Great Customer Service Clients love it Protects us and out clients A fraction of the cost compared to its competitors

Cons

Only con I've had was when we first started. Our emails sent through Identillect would go directly to junk emails. Once that was fixed everything is perfect.

Review Source

Gurvinder K.  
Internet judge  
Information Technology and Services  
Used the software for: 6-12 months

### "''Fabulous product for all type of businesses''"

May 31, 2022

5.0

This platform is amazing. Very helpful. This comes with a quality product.

Pros

Simple yet effective and easy-to-use powerful tool. So many different options for email. I can easily attach all reports to the email. Customer support is also very good. Encrypted documents and emails can be sent from outlook. Very straightforward and easy to learn.

Cons

I like this tool very much. Not faced any problems to date. Simple yet powerful tool. I'm satisfied with this platform.

Review Source

Hilary Lang G.  
Licensed Health Insurance Broker  
  
Used the software for: Less than 6 months

### "Robust product and super easy installation"

November 6, 2017

5.0

I feel more secure sending email and attachments with other people's personal information.

Pros

Connects with Outlook easily, gives me choices of different features/functionality for each email + attachment. Plus can use on the web based portal too. I use on both laptop and desktop. Setup was a breeze; my one question was handled easily and immediately.

Review Source

JW

Joy W.  
CEO  
Insurance  
Used the software for: Less than 6 months

### "This Secure Messaging software is AMAZING and easy to use"

August 20, 2019

5.0

Very happy with this transition to Delivery Trust. I worked with rep and he was fabulous and answered all my questions. He was very patient with me while I was exploring my options. If I would have known how much I liked this system (and the price) I would have moved sooner!

Pros

This software is amazing. It is has all the bells and whistles without a huge monthly cost! I like it that before I send an email it will ask me if I want to send this securely. This helps myself and my staff make sure that we are following secure HIPAA protocol! The program I had before was not as sophisticated and cost 50% more. I cannot say enough about this technology. It even allows my clients to use my link in my signature that is set up and send me documents securely. Again, easy to use and amazing! Myself and my staff think this is 10 out of 10!

Cons

I like it all :) I don't have anything negative to report!

Review Source

VD

Virginia D.  
Myofunctional Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Secure email"

May 7, 2020

5.0

Very good

Pros

Very easy to attach reports to email and easy on the other end to open using code.

Cons

No problems. No complaints. Easy integration.

Review Source

CY

Cemil Y.  
Smart Contract Developer  
Financial Services  
Used the software for: 2+ years

### "Easy way to email protection"

August 14, 2022

5.0

Pros

The best feature is that it has an easy interface that does not require technical knowledge, and overall we had no problems.

Cons

I like it in general, its simple interface makes Delivery Trust stand out among such apps.

Review Source

SE

Shantel E.  
Office Manager  
  
Used the software for: Less than 6 months

### "Simple and Secure"

October 18, 2017

5.0

Pros

Love how easily we can send secure emails through DeliveryTrust. They have a lot of added features that make my emails customizable depending on where and who I am sending to. All representatives that I have worked with through this company have been very helpful and knowledgable making it a great experience all the way around.

Review Source

LW

Leo W.  
President  
Management Consulting  
Used the software for: 6-12 months

### "Perfect for us"

August 22, 2016

5.0

This product has allowed us to be very secure and comfortable in our transactions to have complete control over emails that we send out.

Pros

Easy to use and great support

Cons

Found none yet

Review Source

PW

Paul W.  
President  
Insurance  
Used the software for: Less than 6 months

### "Great E-mail Encryption Product!"

June 7, 2019

5.0

Very trustworthy

Pros

1\. Fairly easy to use 2. Customer service is responsive and polite

Cons

1\. It will take a little longer for your Outlook e-mail to load a new message. I guess this is the price you pay for have e-mail encrypted.

Review Source

BH

Becca H.  
manager  
  
Used the software for: Less than 6 months

### "One o the customer rep was a great help. the customer service is FANTASTIC "

November 1, 2017

4.0

Pros

We needed to update at the office and get the email encryption. very happy we went with IDentillect. The cost is very reasonable and to have customer service that helps you when you have a problem is a bonus in itself.

Cons

i have not used this software long enough to have any cons. sending xrays will always take time but other then that it seems to be efficient.

Review Source

CA

Christine A.  
Agent  
Insurance  
Used the software for: Less than 6 months

### "Best software we have come across! "

June 14, 2016

5.0

For over a year its been a hassle trying to find encrypted software that the Idaho Department of Health and Your Health Idaho can open. This the first program that is able to be opened by both state agencies. This is a huge plus!

Pros

See above.

Cons

Haven't found anything so far.

Review Source

RG

Roger G.  
President  
  
Used the software for:

### "Excellent email product"

July 30, 2015

5.0

Pros

As an Executive Recruiter, I send confidential attachments on Sr level and C level candidates resumes to my client companies. These bios are highly confidential, hence I was searching for an easy to use but highly secure email service. Found Ideneillect Technologies and have been have using if for the past year. very satisfied and would recommend the product.

Review Source

TA

Tim A.  
President  
  
Used the software for:

### "FANTASTIC!!!"

June 2, 2016

5.0

I would personally like to thank Will with Identillect! Will has gone above and beyond in assisting our agent force of nearly 450 agents we manage. Knowing we have a compliant, efficient and secure method to transmit private information is a huge peach of mind! Feel free to email me or call anytime for a reference on a very satisfied client!!!

Review Source

VS

Victor S.  
CPA  
  
Used the software for:

### "Great Product"

July 30, 2015

4.0

Discovered this product through a friend and have been using this email security program for several months. All 11 people in my firm use the product and have no complaints thus far. I would highly recommend. Great staff too!

Review Source

RA

Richmond A.  
Director  
  
Used the software for:

### "Great Product !!!"

June 1, 2016

5.0

Delivery Trust is am incredible product that is simple, robust , and versatile in its ability to integrate with most email clients to ensure privacy with each message with sensitive data.

Review Source

LM

Linda M.  
Alcohol and Other Drug Screening Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great product."

March 31, 2022

5.0

It's been a helpful tool. I work on my own, so it's my back up assistant and keeps me in compliance with State regulations!

Pros

Easy to use. My regular Outlook email lets me know when I have something in my inbox from Delivery Trust. I can also see if an individual as opened my email timely or not at all. It also lets me know if an attachment was potentially missed or if an error was made and the email did not go thru.

Cons

Seriously cannot think of one thing. It is easy to use and I never had a problem with it.

Reason for choosing Delivery Trust

It was a good price and easy to use.

Review Source

AZ

Angela Z.  
Title/Abstractor  
Real Estate  
Used the software for: 2+ years

### "Review 2019"

August 29, 2019

4.0

We rely on this product to send non public sensitive information through email services. I feel confident of it's delivery and the quality control of verifying our email wasn't tampered with during the send. I also appreciate the control features, passwords, downloads, printing and forwarding. We can limit who really is able to receive our sensitive material and what they can do with it.

Pros

When we first purchased, we were not able to use through outlook due to the email domain allowing authorization, but we used the portal to send all documents encrypted. We were just recently able to integrate with our outlook process and LOVE IT. I like the ability to see when they opened the document, not relying on the receiver to "click read receipt" I am able to keep tabs on if my email (time sensitive) is reviewed. Pleased with the service and product.

Cons

In the beginning, not able to utilize through outlook, but can now.

Review Source

JR

Julie R.  
Senior Benefits Specialist  
Insurance  
Used the software for: 2+ years

### "Amazing Product and Customer Service"

May 21, 2020

5.0

Myself and our entire company has had great success with Delivery Trust. We have the peace of mind when emailing documents that contain HIPAA Privacy information, that we are able to send it in a secure format with such ease. It is crucial to have this software in our industry to protect the individuals we work with and their privacy and we have never had a breach of security with Delivery Trust to date. The servicing you receive from Delivery trust is also amazing. They respond quickly and never keep you waiting and they are extremely nice and friendly to work with. Impressed is an understatement.

Pros

The ease of the software is what I liked the most. It is straight forward, great for company to use, even for those who may not be tech savvy.

Cons

I don't have anything negative to report.

Review Source

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