talentReef

talentReef


3.5 / 5
58 reviews

Who Uses This Software?

Any multi-location with a decentralized workforce looking for an automated Hiring Solution that integrates background checking, onboarding, performance management, training, payroll, e-verify and wotc


Average Ratings

58 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • talentReef
  • www.jobappplus.com
  • Founded 1997
  • United States

About talentReef

talentReef is the #1 provider for Social Recruiting and Talent Management Systems specifically built for the Hourly workforce. Tthe company streamlines how fast-paced operators find, hire, train, and manage their most valuable assetTalent. The company's mobile-optimized HR platform (Social Recruiting, ATS, Onboarding, Training and Development, Performance Management, and Analytics) is transforming the way Millennials are connecting on-demand with employers globally.


talentReef Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Assessments
  • Background Screening
  • Candidate Tracking
  • Internal HR
  • Interview Scheduling
  • Job Board Posting
  • Onboarding
  • Recruiting Firms
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Assessments
  • Background Screening
  • CRM
  • Interaction Tracking
  • Internal HR
  • Interview Management
  • Job Board Posting
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Self Service Portal
  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management

talentReef Reviews Recently Reviewed!


Vice President of Operations

Sep 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization. We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

Pros: *TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people! The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership. The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons: If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

Recommendations to other buyers: Make sure you have a project lead, so you can maximize the potential of TalentReef.

Recruitment Manager

Oct 03, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

Pros: I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons: As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Recommendations to other buyers: GO WITH TALENT REEF! It's a young company so there are some kinks to work out, but this product is wonderful when it comes down to it!

Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this.

Feb 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

Cons: There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

Overall: We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy.

Great small business recruiting site!

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: talentReef has been a life saver in regards to reducing the amount of paper used for new hires. We get a steady flow of applicants and have had a lot of success with the site over the past 2 years. Customer service has improved greatly since we started with them.

Pros: Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Cons: Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

Capterra loader

Very robust talent management software that could use some tweaks to the UI

Oct 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

Cons: The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

User Friendly

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is very easy to use for our entire team. The application tracking system makes life much easier for our managers and creates consistency in the on-boarding process.

Cons: The only negative I have run into is for the applicants and I do not believe this is a TalentReef issue. The applicants are not as tech savvy as people may believe and do not remember their passwords, etc. TalentReef has addressed this by allowing us to reset passwords to help the applicant access the platform to complete hiring paperwork.

Overall a Good product

Aug 08, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered.

Pros: Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment

Cons: Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems

VP of Human Resources

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: If you are looking for a simple, cost effective software to manage social recruiting, onboarding, training and performance management, then this is the software that you must use. It is perfect for hospitality and restaurants! The flow to indeed and other sites is seemless.

Pros: The ease of use from both the HR side and the applicant/employee side make this the best software all in one package.

Cons: The reporting functionality could still use some further development. However, in the 4 years I used the software, it was constantly being updated.

Great Experience

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive.

Pros: Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons: There are some features that you are not able to personalize specific to your company. Could be faster.

All inclusive and economical solution for hiring, and on boarding of employees, with some limited HRIS functions

Oct 30, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer support is attentive and the initial set up for our company was well supported throughout the process. Talentreef works extremely well as solid ATS option and has a very good UI in this area.

Pros: Talentreef is a very robust ATS, and onboarding solution. It has allowed us to go paperless with most hiring functions and saved a lot of adminstration time. It is a reasonably priced option for our mid size company.

Cons: The platform's HRIS back end is somewhat limited, and functionality is still being refined in some areas. Some of the back end features could have better mobile device usability.

TalentReef has been excellent to work with as a partner of our business.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: TalentReef has been excellent to work with as a partner of our business.

Pros: Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

Cons: There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

Great HR and Hiring tool, we use this for our entire organization

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly and we like that it brings quality applicants to us.

we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

Cons: their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

Overall: Great quality applicants and a great software for a good price.

Company exposure

Easier HR process

No Control

Dec 14, 2016
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

Pros: I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons: As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Recommendations to other buyers: Please make your site more mobile friendly. I've had several applicants call because they don't have access to a computer and can't complete the application on their phone. Allow the customers more control over their postings without having to go through customer service.

Committed to Continuous Improvement

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly product. The team is eager to improve the product functions. Customer care is evident to be a priority.

Cons: I would love more self service functionality but I have been told that is coming. The mobile experience is lacking but there are improvements coming to that as well.

Vice President of Operations

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the support we get from talent reef. The software is user friendly, we do all our new team members on boarding including I-9's and W2's. It is easy to do back ground checks and WOTC processing as well with their software. The platform does pre-screening for all applicants so our managers know what questions they need to ask for potential team members. The team at Talent Reef are easily accessible and the platform is great to work and use.

Cons: None love this system. There is an initial learning curve using this system but once you get past this there are numerous pros to utilizing their system.

Overall a great tool

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having everything thing online and easy to access. Its nice to go to 1 place to get all our information.

Cons: the customer service is not what i would expect. we are a larger company and to get answers and the updates we need are not always there

Generally okay. Can be difficult to navigate, and customer support is hit or miss with assisting in trouble shooting problems

Jul 20, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice

Cons: Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered

Great For Hourly Hiring

May 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Go with TalentReef

Pros: The product was very easy to get set up and has helped us find better candidates. My managers also have mentioned that the on-boarding process is now much easier to complete and this has saved them a considerable amount of time.

Cons: Not too much, I think the support has improved significantly and is now much more self service which always helps.

Glad we went with Talentreef program, and we are saving the trees

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: When employees have problems, they call Account Support, and they take care of them right away.

Pros: Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Cons: Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

TalentReef helped me have everything I needed, regarding my employees, in a neat and orderly manner.

Aug 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product, I am now confident that we are compliant and with ease.

Pros: Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential.

Cons: Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about.

Happy with talentReef!

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant.

Cons: No cons really. The software is always improving and the staff is always friendly and ready to help.

TalentReef is the tool you need!

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: TalentReef has really helped my business find the right individuals for the right positions, saving me money and helping my business flourish.

Pros: Easy to use, great customer service, makes hiring paperwork easy. The CEO (Center of Excellence) is TalentReef's customer service and resource center and they are always willing to help.

Cons: None

Run, Don't Walk Away

Dec 06, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople.

Pros: * Applicants Can Apply from their website - it does do that at least * Onboarding can be done electronically

Cons: * More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens * If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked * The price is ridiculously high in comparison to what other companies offer * Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

Sticking with TR

Sep 06, 2016
4/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

2.5 / 5
Customer Support

4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TalentReef has good reporting capabilities, and invested sales and development teams. They have made modifications that improve ease of use and onboarding. We don't use the entire platform, we mostly use the service for onboarding and tracking paychanges and title changes, which have worked well for us.

Cons: Customer service has been hit or miss. Managers usually have better luck than employees at getting assistance, but even then, it seems they are often non-responsive on the phone. Email is better, but we usually have to run through things twice to make sure it is 100% complete. Thankfully, our sales reps have been extremely helpful in making sure we are satisfied and have occasionally stepped in to make sure service was delivered.

Recommendations to other buyers: Make sure you know what your needs are before signing a contract with any company. We were close to signing contracts with other vendors, but found a few non-negotiables (like tracking pay changes) that they couldn't provide. We also are very price sensitive, so talentReef proved a great fit on price point and delivery.

Great for sourcing and onboarding

Feb 09, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great product for sourcing and on-boarding. E-Signature works well, and it is a cost effective product

Cons: It lacks on functionality for employees already onboarded in the company. It is slow at times, and it does not have an easy way to integrate with other systems.

Reccomend ATS only for companies not looking mobile or social presence.

Oct 13, 2017
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The ATS is satisfactory for creating job postings, tracking applicants internally, and on boarding. Reporting functions adequate.

Cons: The ATS does not track applicant sourcing (self reported by applicant). Analytics are limited. The Social Recruiting Site is 1st generation - there is no internal support and no upgrades have been made to the platform in 2+ years. The CRM is virtually useless, as records cannot be imported to EXL or CSV and lack an operational sort method.

Talent reef is a very useful product that makes administrative tasks much easier.

Nov 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite thing about talent reef is having all required employee paperwork in one place. Even after they no longer work with us, we can always refer back to it.

Cons: The only negative I can come up with is that we sometimes come across hiccups where a potential employee is not able to view available job opportunities even if they meet all requirements.

Overall: Organization and time savings

Great Experiance

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We had an amazing project manager She was so informative on everything we asked of her and the positive attitude through the entire project was amazing.

Pros: We are into our third week of being live with talentReef. The amount of applicants has increased from our previous ATS and very pleased with the quality of applicants. The implementation of the software was so smooth and allowed us three weeks to train our employees.

Cons: The only draw back we have seen in the software is the customization of particular requests can take up to 4-6 weeks.

Capterra loader

TalentReef is helping me organize our hiring and onboarding process!

Jun 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away.

Cons: The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have.

Overall: Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized.

ATS talentReef

Dec 05, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Onboarding with Project Manager was quick, simple and painless. Overall product is good and functional. Customer Service is slow to respond to needs when having a problem with the system. The customer service team seems to hit and miss on consistency in service. Good to average customer service.

Pros: User Friendly and meets our needs for now

Cons: Customer services is average

Recommendations to other buyers: Keep in mind you get what you pay for and if you do not need a very high level ATS you will be pleased. Ask them to assign you a customer service representative before you partner with them, this may improve the service and allow them to provide consistent customer service.

Capterra loader

We use talent reef for our hiring needs at a large restaurant company. We also use it for onboarding

Dec 28, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction.

Cons: It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone.

Overall: We use it for hiring and onboarding. It allows us to simplify the process and spend more time on operations.

There are better options

Sep 19, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Intergration with our franchises operations made it easy for applicants to apply.

Cons: Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

Overall: talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg.

Great value!

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: i think the value for the money is very good! Would recommend it.

Pros: Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price!

Cons: I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs.

talentReef not the best option

Feb 05, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Pros: talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants.

Cons: Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is.

Great Product!!

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use! The product does exactly what we need it to, makes onboarding a breeze and syncs seamlessly with payroll

Cons: Ability to upload our own new reqs but their customer support team is wonderful and always uploads them for us timely

Not all that great!

May 23, 2017
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Onboarding electronic paperwork helps streamline the hiring process. Really the only good thing about the program is the electronic onboarding process.

Cons: System is very cumbersome and not user friendly. If you want any changes to jobs, or to add positions, you must contact customer service, which is not very convenient. There are no email plug-ins, so you must switch between different programs to truly track applicants. We are not done with our year contract, however I am looking for a different program and will most likely cancel early

An ok employee database

Mar 29, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: This was an easy way to push identification and payroll it tax documents to employees for completion.

Cons: It was very difficult to stop employee reviews and disciplinary forms in order for the rep to receive and sign them.

Talent Reef has been a huge benefit to my business. We have experience increased number of applications since our rollout.

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: We are very happy with our decision to go electronic with Talentreef.

Pros: Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

Cons: We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.

TalentReef is a good value for the price

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, it's not a bad system. I'm sure there are better, but for the price and ease of use I would recommend.

Pros: The system in general is very easy to use - even for those who aren't super techy. A good volume of candidates is usually generated from each posting.

Cons: It can be hard to find a specific applicant - have to have to spell nearly perfect. Weird auto-filters will sometimes just happen.

talentReef Product Review

Oct 18, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Overall we are fairly satisfied with this product. I believe we were oversold on some of its functions and are still working through a couple major concerns about one year after implementation.

Pros: Easy for applicants, employees and managers to use.

Cons: Not much customization. Applicant Portal and Employee Portal not connected.

Recommendations to other buyers: Be aware of not being over sold on this product. Demand to see specifically how a certain feature, workflow, or report will work/look.

New and Happy TalentReef User

Nov 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: My company uses E-Verify. I love that TalentReef automates this rather than having to run team members through manually.

Cons: Customer service isn't really the best. Slow to respond to tickets and slow at following up. generally.

Do not use!

Dec 05, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: A big waste of money and our time trying to make it work.

Pros: This software in theory is a great idea but it doesn't work. Dashboard is user friendly. All support folks are very young and not experienced enough to be helpful over the phone.

Cons: The software was meant to pre-approve some candidates so we could get better candidates. What happens is it gives us no candidates! We get about 1 resume a week which in a changing business environment of hourly employees you need to be able to hire one a week and have choices!! Customer support kept telling us various reasons why it wasn't working like we wanted but no solutions were ever provided. Customer service is not good! Product in theory sounds good but doesn't work! They will not let you out of your 12 month contract even after they know it's not working for you!!! They want your money that's all.

TalentReef

May 15, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: TalentReef will provide an excellent applicant flow. However if you have multiple locations the hard to staff locations may find some difficulty.

Cons: There are no in house options for low applicant stores. In some ATS systems you are able to boost a posting to get greater results.

Not user friendly, now stuck while trying to move to another provider

Apr 16, 2017
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We are fedup with this provider and now we are switching to snag job which is heaven sent. the problem is that the functions of downloading employee file does not work, now I am stuck and unable to get all the files off, and the customer service email "center of excellence" does not responding to you. Sign up on your own risk.

Pros: If you are a go first shot, and never make any changes again, you would be fine. It does bring in applicants and in a decent format, also onboarding is attractive.

Cons: No customer service, you have to email and they will reply when they feel like it. The site is difficult to navigate with little common sense in its layouts, sharp learning curve.

Talentreef has made my hectic schedule more simple by streamlining my hiring process from beginning to end!

Jul 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Having professional organization with everything from post-able links to onboarding all in one place.

Cons: Once in awhile I need to log out and then back in due to an error in processing a request, happens very rarely.

Great Partners!

Jan 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: We use Talent Reef for their ATS and Onboarding system. Our account manager has been great working through any issues that arise. The system has had some technical issues, but no more than other systems that I am familiar with. So far everything is working out for us! Thank you, Talent Reef!

Disappointing from start to finish

Jan 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We were promised so many things by the salesperson and then when it came to implementation, we didn't have any of the functionality that we needed. And the implementation was messy and not organized or planned at all.

Pros: Dashboard is attractive/easy to read

Cons: Absolutely no ability to individualize or brand and emails are not recorded. Everything we needed to do would be manual rather than the system being intuitive. (i.e it does not capture emails sent to candidates)

Recommendations to other buyers: If you are fine not being able to personalize or brand your communications, this product may work for you. It's very plain and not candidate-centric at all. If you would prefer to have the ability to make it your own, then I would not recommend this product at all.

HORRIBLE!

Oct 10, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: This is the worst software platform I have EVER used. Every day there are errors. Pages do not load, permissions for users are changed. It is a horrible software. Stick to what you're good at, recruiting.

Capterra loader

Support is very limited.

Mar 10, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: talentReef looks good. That's as far as I will go in regards to what I like most about this program.

Cons: Support has been a nightmare. If you have questions on something, don't bother calling them or emailing them as that is a wast of your time.

Wish they would improve

May 25, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Under priced if it did what they said it would. Would be great for onboarding if we could trust it.

Cons: Lacking in customer service. Does not work as described. We really didn't get the applications on the recruiting side like we thought we would. If even half the things worked it would be worth the money

Aug 13, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Awesome Product

Jun 07, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have over 60 C+ Stores and JobApp Plus has completely revamped our recruiting and training process. Very thankful we got in touch with. Also, their Implementation team is very responsive!

Thanks JobApp!

Great software

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Comments: talentReef dramatically reduced time spent on onboarding paperwork and increased applicant traffic to our job postings.

Can't apply anywhere

May 29, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: Some places only allow you to apply through here. This is not even a pro, just the only reason I can think of to actually use this app.

Cons: The website and app do not work. It would not load and my internet was working fine. I spent about a half hour on an application, to only be kicked out suddenly. This app is a waste of time and I would have never used it. It does not offer half the features that Indeed, Glassdoor or Linkedin do. You have to enter all your information and there is no way to simply upload a resume.

TalentReef Satisfaction

Sep 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of operation and the staff are a pleasure to work with.

Cons: I do have trouble with Customer Service at times - can be difficult to get a timely response.

Recommendations to other buyers: I think TalentReef is an excellent process and very much needed for hiring. It is has been a fantastic tool for our hiring process.

May 22, 2018
3/5
Overall

HORRIBLE

May 26, 2014
1/5
Overall

2 / 5
Ease of Use

1 / 5
Customer Support

Comments: can never get through to them when you need help they don't return calls or emails. Get to be the 1st call and then they send you to a voicemail. Very unprofessional!!

Too automated

Sep 25, 2018
2/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
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Pros: I've only used this on the applicant end of the spectrum, but I could tell it's effective in weeding out improbable applicants.

Cons: Tedious, too many steps and if you have a connectivity problem you are out of luck. This type of program is difficult to perfect.