# Mitratech TalentReef Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mitratech TalentReef the right Recruiting solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119807/talentReef/reviews --- Mitratech TalentReef 3.5 (88) [View alternatives](https://www.capterra.com/p/119807/talentReef/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mitratech TalentReef Ease of use 3.6 Customer Service 3.3 ## Pros and Cons in Reviews CW Casey W Office ManagerMedia Production, 2 - 10 employeesUsed the software for: 1-2 years. “Overall this is a great tool for both parties, and requesting a demo can be helpful if you don't know if it's right for you.“ September 18, 2024 LA Lauren A Employee Relations ManagerHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The workflow for applicants to get into the applicant portal - we have a ton of issues getting people into their onboarding paperwork which should be the easiest part about talentreef. But we have issues where people's profiles wont pull up with their phone or email and we have to get them to reapply, which means they have to redo the WOTC and another background check link is sent.“ December 21, 2023 KD Karen D HR Administrative AssistantHospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “We have had a lot of required customization and our rep \[sensitive content hidden\] has gone above and beyond to assist us in meeting our needs.“ December 21, 2023 KD Karen D HR Administrative AssistantHospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Can be a little confusing for users moving around in the system and ADMIN needs to be able to correct an applicants email in the system.“ December 21, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The customer service account rep has been with us from the beginning and truly a great help as we have a lot of issues that she has to work on for us.“ December 27, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Our dedicated account rep has been great, but our Account Manager's that have been assigned have never been fully able to support well - seem to be overextended or just not enough information/knowledge to adequately support. “ December 27, 2023 SM Susan M Administrative AssistantFood & Beverages, 201 - 500 employeesUsed the software for: Less than 6 months. “I also really like the online help site with step by step instructions and videos.“ December 21, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Again, knowing what other ATS's provide, there is a lot of standard functionality that TalentReef does not have, which has been frustrating. “ December 27, 2023 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luke D. General Manager Restaurants Used the software for: 2+ years ### "Employee management software for large and small companies" April 27, 2019 4.0 Initially used in a larger company and the training process for managers to use effectively was long and confusing. Have a plan to implement and train users thoroughly or it will not be used correctly. Once familiarity is there it is a great tool for a team to use to be on the same page for hiring process where turnover is more frequent Pros Online application process is nice and user friendly. Was a great platform for a small and large business to be able to accept online and mobile applications for employment. Also a great to to onboard staff through the hiring process Cons Set up requires many man hours. You get out if it what you put into it Review Source Ryan N. Reflexis Implementation Manager Retail Used the software for: 2+ years ### "Very robust talent management software that could use some tweaks to the UI" October 5, 2017 4.0 Pros Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI. Cons The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process. Review Source AW Angela W. Talent Acquisition Manager Retail Used the software for: Less than 6 months ### "Regrettable Decision to go with TalentReef" December 8, 2022 1.0 It's rough! Ask for a trial or sandbox before signing a contract. Whatever you do, please do not sign a contract without trying it out first. Try the calendar, text, and navigating, and see how user-friendly it is in actual use. Have multiple users provide feedback on the system's use before making a decision to sign the contract. Pros The Indeed integration allows you to customize your budget vs. selecting from a predetermined budget. Cons It has not saved me money or time. They don't offer a sandbox or learning environment. We're being asked to test and train in a live environment. The issues encountered are all discovered in a live environment. We're two months behind schedule as it's not working or functioning in the way it was sold. Their internal implementation team has turned over once. Impressive Kickoff call, but after that, it goes downhill in support, active listening, and addressing real concerns. They will address the low-hanging fruit, they just lack the ability to read the room and address the elephants in the room. Not only are you asked to learn a new ATS, but a project management system, a text, and a calendar application. It's not scalable, it will need to be programmed and templets set up by each individual user. It's been a very difficult road going through the implementation. It's an outdated ATS, they piece together a lot of features, but it doesn't come together as a seamless product. Clunky is the word I would use after using several other ATS providers. Professional recruiters were not considered in the design or layout of the system. Recruiting can be a fun and enjoyable career if you have the right technology, this system takes all my time and effort away from recruiting. Countless hours have been put into testing and troubleshooting their system for them. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing Mitratech TalentReef Cost Review Source Adriana L. Director Of Financial Services Used the software for: Less than 6 months ### "TalentReef is helping me organize our hiring and onboarding process!" June 9, 2018 5.0 Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized. Pros TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away. Cons The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have. Review Source Becca R. Corporate Training Director Used the software for: 1-2 years ### "We use talent reef for our hiring needs at a large restaurant company. We also use it for onboarding" December 28, 2017 4.0 We use it for hiring and onboarding. It allows us to simplify the process and spend more time on operations. Pros I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction. Cons It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone. Review Source VR Verified Reviewer Front of House Director Restaurants Used the software for: 2+ years ### "Good for onboarding but leaves more to be desired." May 6, 2021 3.0 We've used it to hire our staff for over 4 years so there's that. It just feels like it should do more for the cost. Pros Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc. Cons There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate. Review Source VR Verified Reviewer Managing Partner Restaurants Used the software for: 1-2 years ### "Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this." February 26, 2018 3.0 We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy. Pros There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.). Cons There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise. Review Source VR Verified Reviewer Director of IT and HR Operations Retail Used the software for: 1-2 years ### "There are better options" September 19, 2018 3.0 talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg. Pros Intergration with our franchises operations made it easy for applicants to apply. Cons Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process. Review Source VR Verified Reviewer Sales Operations Manager Used the software for: 1-2 years ### "An ok employee database" March 29, 2018 3.0 Pros This was an easy way to push identification and payroll it tax documents to employees for completion. Cons It was very difficult to stop employee reviews and disciplinary forms in order for the rep to receive and sign them. Review Source Brandon B. Manager Used the software for: 1-2 years ### "Support is very limited." March 10, 2018 3.0 Pros talentReef looks good. That's as far as I will go in regards to what I like most about this program. Cons Support has been a nightmare. If you have questions on something, don't bother calling them or emailing them as that is a wast of your time. Review Source AG Adam G. Vice President Retail Used the software for: 6-12 months ### "Run, Don't Walk Away" December 6, 2018 1.0 I was held hostage in a one year contract with TalentReef, even though I had numerous documented conversations with their staff on everything they were failing to do. At the end of the day, I took another solution for half the price, that provides me with better support and more than doubles the applicant flow. If you see their booth at a conference, run away. Do not be fooled by their salespeople. Pros \* Applicants Can Apply from their website - it does do that at least \* Onboarding can be done electronically Cons \* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens \* If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked \* The price is ridiculously high in comparison to what other companies offer \* Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen Review Source Response from Mitratech December 20, 2018 We are sorry about your experience and customer feedback is our #1 input for building out our roadmap. As with many organizations, we admit to having growing pains, which is why we have invested heavily to improve our support structure and system infrastructure with measurable results. There are countless features related to self-service capabilities and recruiting efforts, such as text-to-apply, that have been added to assist customers and boost applicant flow. Thank you for your feedback as it helps us grow to be a better company. KD Kathleen D. Recruitment Manager Food & Beverages Used the software for: Less than 6 months ### "Recruitment Manager" October 3, 2016 4.0 I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices. Pros I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect. I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me). Cons As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though! Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation? Review Source PE Pamela E. HR COORDINATOR Mental Health Care Used the software for: 1-2 years ### "What a great product. " June 14, 2022 5.0 Very easy when onboarding new hires. Ever y thing is just a simple touch. If there is any glitches, the support team is always available. Pros The set up process was quick and easy. We had no issues when we went live with Talentreef. Makes my onboarding New Hire's so easy. Cons I am very happy with this product. I am sure others will be too. Reason for choosing Mitratech TalentReef The cost of the product was amazing for that we needed to accomplish. Not crazy sales pitches. They delivered what they promised. Review Source MM Mel M. HR Business Partner Food & Beverages Used the software for: 2+ years ### "Overall a Good product" August 8, 2018 3.0 We use talentReef for sourcing and applicant tracking only, so I cannot speak to the other features. It is nice that a suite of products is offered. Pros Our Account Rep is great and responds to things quickly Overall a good product for the price Set up for a franchise environment Cons Could be more user friendly - some steps in the hiring process are not intuitive Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning Some trouble integrating with other systems Review Source JW Jennifer W. Selection Manager Food & Beverages Used the software for: 2+ years ### "Great Experience" July 13, 2018 5.0 We've had a great experience with talentReef because of their fast response times and communication. They understand the needs of the industry and the administrator site is user friendly and intuitive. Pros Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool. Cons There are some features that you are not able to personalize specific to your company. Could be faster. Review Source MT Mackenzie T. Hiring Consultant Human Resources Used the software for: 6-12 months ### "Feels old but works" September 21, 2022 4.0 Pros Consistently produces good applicant flow, allows for easy viewing of application questions Cons Applicant sorting is surprisingly difficult, with no statuses or stages to apply to applicants. Data exporting is almost non-existent, making third-party tools very difficult to use. Review Source ZS Zach S. Vice President of Operations Food & Beverages Used the software for: 2+ years ### "Vice President of Operations " July 17, 2018 5.0 Pros Love the support we get from talent reef. The software is user friendly, we do all our new team members on boarding including I-9's and W2's. It is easy to do back ground checks and WOTC processing as well with their software. The platform does pre-screening for all applicants so our managers know what questions they need to ask for potential team members. The team at Talent Reef are easily accessible and the platform is great to work and use. Cons None love this system. There is an initial learning curve using this system but once you get past this there are numerous pros to utilizing their system. Review Source zJ zac J. General Manager Food & Beverages Used the software for: 2+ years ### "Generally okay. Can be difficult to navigate, and customer support is hit or miss with assisting in trouble shooting problems" July 21, 2018 3.0 Pros It's nice to have online access to personnel files vs. keeping employee folders. Recruiting tools are nice Cons Difficult to navigate at times. there are several portals/tabs for each employee, which make it on line files seem a little scattered Review Source NS Nick S. Owner Food & Beverages Used the software for: 1-2 years ### "Great For Hourly Hiring" May 31, 2018 5.0 Go with TalentReef Pros The product was very easy to get set up and has helped us find better candidates. My managers also have mentioned that the on-boarding process is now much easier to complete and this has saved them a considerable amount of time. Cons Not too much, I think the support has improved significantly and is now much more self service which always helps. Review Source CJ Chad J. Director of Operations Food & Beverages Used the software for: 1-2 years ### "TalentReef helped me have everything I needed, regarding my employees, in a neat and orderly manner." August 3, 2018 4.0 Great product, I am now confident that we are compliant and with ease. Pros Nothing gets skipped or lost in the shuffle. Having to make sure everything is completed before moving on to the next step is essential. Cons Colors used on the platform. I wish I had the option to change backgrounds. If that is the worst thing, then there is not much to worry about. Review Source GC Getina C. Recruiter Food & Beverages Used the software for: 1-2 years ### "TalentReef" May 15, 2018 2.0 Pros TalentReef will provide an excellent applicant flow. However if you have multiple locations the hard to staff locations may find some difficulty. Cons There are no in house options for low applicant stores. In some ATS systems you are able to boost a posting to get greater results. Review Source SM Steven M. Director Of Operations Food & Beverages Used the software for: 6-12 months ### "TalentReef is the tool you need!" July 30, 2018 5.0 TalentReef has really helped my business find the right individuals for the right positions, saving me money and helping my business flourish. Pros Easy to use, great customer service, makes hiring paperwork easy. The CEO (Center of Excellence) is TalentReef's customer service and resource center and they are always willing to help. Cons None Review Source MO Michelle O. Business Intelligence Retail Used the software for: 2+ years ### "Great for sourcing and onboarding" February 10, 2018 3.0 Pros Great product for sourcing and on-boarding. E-Signature works well, and it is a cost effective product Cons It lacks on functionality for employees already onboarded in the company. It is slow at times, and it does not have an easy way to integrate with other systems. Review Source AV Amy V. HR Manager Hospitality Used the software for: Less than 6 months ### "Great Experiance" July 19, 2018 5.0 We had an amazing project manager She was so informative on everything we asked of her and the positive attitude through the entire project was amazing. Pros We are into our third week of being live with talentReef. The amount of applicants has increased from our previous ATS and very pleased with the quality of applicants. The implementation of the software was so smooth and allowed us three weeks to train our employees. Cons The only draw back we have seen in the software is the customization of particular requests can take up to 4-6 weeks. Review Source LB Lindsey B. Director of Recruitement & Training Food & Beverages Used the software for: 6-12 months ### "TalentReef is a good value for the price" November 14, 2017 4.0 Overall, it's not a bad system. I'm sure there are better, but for the price and ease of use I would recommend. Pros The system in general is very easy to use - even for those who aren't super techy. A good volume of candidates is usually generated from each posting. Cons It can be hard to find a specific applicant - have to have to spell nearly perfect. Weird auto-filters will sometimes just happen. Review Source Similar Products Featured ## Related categories [Recruiting](https://www.capterra.com/recruiting-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Applicant Tracking](https://www.capterra.com/applicant-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.