--- title: "Mitratech TalentReef Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mitratech TalentReef the right Recruiting solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119807/talentReef/reviews/" page_type: "reviews" language: "en" --- Mitratech TalentReef 3.5 (88) [View alternatives](https://www.capterra.com/p/119807/talentReef/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Mitratech TalentReef Ease of use 3.6 Customer Service 3.3 ## Pros and Cons in Reviews CW Casey W Office ManagerMedia Production, 2 - 10 employeesUsed the software for: 1-2 years. “Overall this is a great tool for both parties, and requesting a demo can be helpful if you don't know if it's right for you.“ September 18, 2024 LA Lauren A Employee Relations ManagerHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The workflow for applicants to get into the applicant portal - we have a ton of issues getting people into their onboarding paperwork which should be the easiest part about talentreef. But we have issues where people's profiles wont pull up with their phone or email and we have to get them to reapply, which means they have to redo the WOTC and another background check link is sent.“ December 21, 2023 KD Karen D HR Administrative AssistantHospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “We have had a lot of required customization and our rep \[sensitive content hidden\] has gone above and beyond to assist us in meeting our needs.“ December 21, 2023 KD Karen D HR Administrative AssistantHospitality, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “Can be a little confusing for users moving around in the system and ADMIN needs to be able to correct an applicants email in the system.“ December 21, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The customer service account rep has been with us from the beginning and truly a great help as we have a lot of issues that she has to work on for us.“ December 27, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Our dedicated account rep has been great, but our Account Manager's that have been assigned have never been fully able to support well - seem to be overextended or just not enough information/knowledge to adequately support. “ December 27, 2023 SM Susan M Administrative AssistantFood & Beverages, 201 - 500 employeesUsed the software for: Less than 6 months. “I also really like the online help site with step by step instructions and videos.“ December 21, 2023 MB Meredith B HRBPRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Again, knowing what other ATS's provide, there is a lot of standard functionality that TalentReef does not have, which has been frustrating. “ December 27, 2023 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adriana L. Director Of Financial Services Used the software for: Less than 6 months ### "TalentReef is helping me organize our hiring and onboarding process!" June 9, 2018 5.0 Organization! When you are constantly hiring new staff, you need a system that keeps all the information and files organized. Pros TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away. Cons The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have. Review Source OJ Okeya J. Nail Technician Arts and Crafts Used the software for: Less than 6 months ### "TalentReef review " April 22, 2025 5.0 Pros I like that TalentReef is an application build for location based searches for jobs and hiring. Cons I do not like that sometimes the single sign on will not function properly as intended. Review Source AW Angela W. Talent Acquisition Manager Retail Used the software for: Less than 6 months ### "Regrettable Decision to go with TalentReef" December 8, 2022 1.0 It's rough! Ask for a trial or sandbox before signing a contract. Whatever you do, please do not sign a contract without trying it out first. Try the calendar, text, and navigating, and see how user-friendly it is in actual use. Have multiple users provide feedback on the system's use before making a decision to sign the contract. Pros The Indeed integration allows you to customize your budget vs. selecting from a predetermined budget. Cons It has not saved me money or time. They don't offer a sandbox or learning environment. We're being asked to test and train in a live environment. The issues encountered are all discovered in a live environment. We're two months behind schedule as it's not working or functioning in the way it was sold. Their internal implementation team has turned over once. Impressive Kickoff call, but after that, it goes downhill in support, active listening, and addressing real concerns. They will address the low-hanging fruit, they just lack the ability to read the room and address the elephants in the room. Not only are you asked to learn a new ATS, but a project management system, a text, and a calendar application. It's not scalable, it will need to be programmed and templets set up by each individual user. It's been a very difficult road going through the implementation. It's an outdated ATS, they piece together a lot of features, but it doesn't come together as a seamless product. Clunky is the word I would use after using several other ATS providers. Professional recruiters were not considered in the design or layout of the system. Recruiting can be a fun and enjoyable career if you have the right technology, this system takes all my time and effort away from recruiting. Countless hours have been put into testing and troubleshooting their system for them. Alternatives considered [ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Oracle Taleo Cloud](https://www.capterra.com/p/132229/Oracle-Taleo-Cloud-Service/) Reason for choosing Mitratech TalentReef Cost Review Source Becca R. Corporate Training Director Used the software for: 1-2 years ### "We use talent reef for our hiring needs at a large restaurant company. We also use it for onboarding" December 28, 2017 4.0 We use it for hiring and onboarding. It allows us to simplify the process and spend more time on operations. Pros I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction. Cons It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone. Review Source VR Verified Reviewer Payroll Administrator Restaurants Used the software for: 1-2 years ### "New and Happy TalentReef User" November 21, 2017 5.0 Pros My company uses E-Verify. I love that TalentReef automates this rather than having to run team members through manually. Cons Customer service isn't really the best. Slow to respond to tickets and slow at following up. generally. Review Source MB Meredith B. HRBP Retail Used the software for: 2+ years ### "My review - " December 27, 2023 2.0 Not good. Again, knowing what other ATS's provide, there is a lot of standard functionality that TalentReef does not have, which has been frustrating. Our dedicated account rep has been great, but our Account Manager's that have been assigned have never been fully able to support well - seem to be overextended or just not enough information/knowledge to adequately support. We've made it work, but improvement would be recommended. Pros The customer service account rep has been with us from the beginning and truly a great help as we have a lot of issues that she has to work on for us. Cons Compared to other ATS's I've used, this doesn't compare - lower quality. The ease of use for recruiters to navigate candidates/reqs/postings in the system is subpar. The basic functionality that other ATS's have, does not seem to exist with TalentReef - agency tracking, ease to move from one screen to the next, ability to move steps/stages that help provide metrics, clear metrics/data (ease of reporting), better source tracking, ease of bolt on tools, guidance on best practices etc. Reason for choosing Mitratech TalentReef I wasn't here when TalentReef was selected, but my understanding is that it was the tool that was used by another employee in our organization and it worked well for them at their last company. Review Source VR Verified Reviewer Front of House Director Restaurants Used the software for: 2+ years ### "Good for onboarding but leaves more to be desired." May 6, 2021 3.0 We've used it to hire our staff for over 4 years so there's that. It just feels like it should do more for the cost. Pros Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc. Cons There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate. Review Source VR Verified Reviewer Managing Partner Restaurants Used the software for: 1-2 years ### "Talentreef was part of a nationwide rollout for our brand. I am a franchise/local admin for this." February 26, 2018 3.0 We are still using this software, more out of necessity than the fact that we enjoy using it. I would not recommend it to anyone who does not require it. This is because the product seems unfinished and the interface is buggy. Pros There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.). Cons There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise. Review Source VR Verified Reviewer Director of IT and HR Operations Retail Used the software for: 1-2 years ### "There are better options" September 19, 2018 3.0 talentReef was able to intergrate with our franchise operations. It can be challegning to use thouhg. Pros Intergration with our franchises operations made it easy for applicants to apply. Cons Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process. Review Source VR Verified Reviewer Sales Operations Manager Used the software for: 1-2 years ### "An ok employee database" March 29, 2018 3.0 Pros This was an easy way to push identification and payroll it tax documents to employees for completion. Cons It was very difficult to stop employee reviews and disciplinary forms in order for the rep to receive and sign them. Review Source JP Jennifer P. General Manager Food & Beverages Used the software for: Less than 6 months ### "talentreef" December 22, 2023 3.0 been a struggle to navigate. finally hired a couple new employees Pros I do not know what i like about it. I have only hired 4 people. I have lots of applicants. Cons The first employee didnt go thru until after the gal quit. she also didnt have proper paers to work here. it didnt flag her or deny her Switched from [Snagajob](https://www.capterra.com/p/165139/Snagajob/) They switching platforms.I was refered talentreef thru corporate Review Source AM Angel M. Assist manager Restaurants Used the software for: 2+ years ### "Talent Reef" December 6, 2019 4.0 My overall opinion with Talent reef is that it is a good software for helping with hiring. Pros Talent reef was a good tool for helping in hiring staff for zaxby's.it would save all applicants online for various mangers to view and hire. Cons Only cons with this software was that is applicants would forget password and would have to always call costumers services to retrieve it so they could finish online hiring forms Review Source EK Eric K. Director of Operations Food & Beverages Used the software for: 2+ years ### "TalentReef has been excellent to work with as a partner of our business." July 13, 2018 5.0 TalentReef has been excellent to work with as a partner of our business. Pros Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist. Cons There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.) Review Source PM Peg M. Area Recruiter Food & Beverages Used the software for: 2+ years ### "Reccomend ATS only for companies not looking mobile or social presence." October 13, 2017 2.0 Pros The ATS is satisfactory for creating job postings, tracking applicants internally, and on boarding. Reporting functions adequate. Cons The ATS does not track applicant sourcing (self reported by applicant). Analytics are limited. The Social Recruiting Site is 1st generation - there is no internal support and no upgrades have been made to the platform in 2+ years. The CRM is virtually useless, as records cannot be imported to EXL or CSV and lack an operational sort method. Review Source DB Dustin B. CFO Food & Beverages Used the software for: 6-12 months ### "Bullied into keep a contact I don't want" March 15, 2023 2.0 It was fine overall, very hard to terminate services. Pros It functioned okay. They said it would do more then it actually did. Cons We signed a 12 month contract in March of 2022. We called and discussed the contract and said we didn't want to renew in January of 2023. We emailed on \[sensitive content hidden\] to confirm we were no longer using the software. They said it auto renewed on \[sensitive content hidden\] and we had to give 30 days notice and there is nothing we can do we have to keep paying them for a product we don't want. Review Source KM Karim M. Operations Services Restaurants Used the software for: 1-2 years ### "Great HR and Hiring tool, we use this for our entire organization" April 18, 2018 5.0 Great quality applicants and a great software for a good price. Company exposure Easier HR process Pros This software is very user friendly and we like that it brings quality applicants to us. we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design Cons their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help. Review Source JB Jillian B. HR Coordinator Food & Beverages Used the software for: 6-12 months ### "talentReef not the best option" February 5, 2018 2.0 Pros talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants. Cons Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is. Review Source RJ Rob J. President Used the software for: 6-12 months ### "Not all that great!" May 23, 2017 2.0 Pros Onboarding electronic paperwork helps streamline the hiring process. Really the only good thing about the program is the electronic onboarding process. Cons System is very cumbersome and not user friendly. If you want any changes to jobs, or to add positions, you must contact customer service, which is not very convenient. There are no email plug-ins, so you must switch between different programs to truly track applicants. We are not done with our year contract, however I am looking for a different program and will most likely cancel early Review Source ML Mary L. Human Resources Retail Used the software for: 1-2 years ### "Glad we went with Talentreef program, and we are saving the trees" August 1, 2018 4.0 When employees have problems, they call Account Support, and they take care of them right away. Pros Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department Cons Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent. Review Source KC Kathy C. Director of Human Resources Hospitality Used the software for: 1-2 years ### "Happy with talentReef!" July 24, 2018 5.0 Pros Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant. Cons No cons really. The software is always improving and the staff is always friendly and ready to help. Review Source JM JANET M. Recruiter Food & Beverages Used the software for: Less than 6 months ### "No Control" December 14, 2016 3.0 We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results. Pros I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours. Cons As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site. Review Source VR Verified Reviewer Manager Restaurants Used the software for: 1-2 years ### "Easy to Use" January 5, 2020 5.0 Great for streamlining your hiring process. Pros I have used as an applicant and as a hiring manager and it is very easy to navigate. Step by step instructions and it guides you through the process quickly. Cons Some of the forms don't load properly on every browser. Review Source SC Sarah C. HR Food & Beverages Used the software for: 6-12 months ### "HORRIBLE!" October 10, 2017 1.0 Cons This is the worst software platform I have EVER used. Every day there are errors. Pages do not load, permissions for users are changed. It is a horrible software. Stick to what you're good at, recruiting. Review Source KB Kornelija B. HR Manager Medical Practice Used the software for: Less than 6 months ### "Great value!" July 12, 2018 4.0 i think the value for the money is very good! Would recommend it. Pros Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price! Cons I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs. Review Source MB Mike B. President Food & Beverages Used the software for: Less than 6 months ### "Talent Reef has been a huge benefit to my business. We have experience increased number of applications since our rollout." July 24, 2018 5.0 We are very happy with our decision to go electronic with Talentreef. Pros Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them. Cons We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.