LBi Software

LBi HR HelpDesk

4.5 / 5 3 reviews

Who Uses This Software?

LBi HR HelpDesk has editions for businesses with as few as 50 employees or more than 50,000.


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,530.00/year
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LBi Software
  • www.lbisoftware.com/
  • Founded 1982
  • United States

About LBi HR HelpDesk

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.


LBi HR HelpDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

LBi HR HelpDesk Reviews Recently Reviewed!

Great Team

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great team to work with. Software quality is easy to work with.
The features and functionality fit our business needs.
Creates more efficient work output from employees. This gives employees a sense of accomplishment.
The value is great. Pays for itself with employee efficiency.
Customer support is fast, efficient and courteous.
All in all good experiences and friendly service.

LBi- Great Supports throughout the year

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Wonderful company and provide great supports

Cons: None

Overall: LBi team provides wonderful supports for our Health, Benefits, and Payroll functions. We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.

This is one of the best applicants i have seen

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.