# LBi HR HelpDesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LBi HR HelpDesk Software - reviews, pricing plans, popular comparisons to other Human Resources products and more.

Source: https://www.capterra.com/p/119815/LBi-HR-HelpDesk

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# 

 LBi HR HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

LBi HR HelpDesk

## What is LBi HR HelpDesk?

LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.

## What is LBi HR HelpDesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[Human Resources](https://www.capterra.com/human-resource-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$150

Per User, Per Month

Free trial  
available

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Do you work for LBi HR HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eventdex.com/&name=LBi HR HelpDesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### LBi HR HelpDesk

4.3 (3)

VS.

[4.3 (1,820)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting Price

$150

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (3)

Ease Of Use

4.3 (1,819)

Value For Money

4.7 (3)

Value For Money

4.2 (1,484)

Customer Service

4.7 (3)

Customer Service

4.1 (1,554)

## LBi HR HelpDesk alternatives

Highest Rated

[4.9 (4,600)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (3,108)](https://www.capterra.com/p/110968/BambooHR/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (3,033)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Approval Process Control

Manage the process of evaluating documents or requests submitted for approval

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

LBi HR HelpDesk 18 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Tickets are automatically assigned to specific agents based on predefined rules

Track and manage schedules and meetings via an integrated calendar

Add customized logos and colors to align with company branding

Store, manage, and track all electronic documents in a centralized location

Electronic storage of staff/employee contact information and job status in a centralized repository

Automates core HR functions such as talent management, employee evaluation and learning management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Gauge satisfaction and receive information for improvement and success

Track, manage, or resolve user requests and IT incidents/issues

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (3)

4.3

Based on 3 reviews

## Pricing

Value for money

4.7 (3)

Free Trial

Free Version

Basic

$150.00

Per User,Per Month

Value for money

4.7 (3)

4.7

Based on 3 reviews

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## Support, customer service and training options

Customer Service

4.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (3)

4.7

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(1)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EF

Earl F.

### "Great Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 10, 2017

Great team to work with. Software quality is easy to work with. The features and functionality fit our business needs. Creates more efficient work output from employees. This gives employees a sense of accomplishment. The value is great. Pays for itself with employee efficiency. Customer support is fast, efficient and courteous. All in all good experiences and friendly service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VL

Vinny L.

Financial Control

Financial Services

### "LBi- Great Supports throughout the year"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 4, 2017

LBi team provides wonderful supports for our Health, Benefits, and Payroll functions. We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.

Pros

Wonderful company and provide great supports

Cons

None

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DG

Dharmendra G.

### "This is one of the best applicants i have seen"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 13, 2016

This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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