--- title: "LBi HR HelpDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LBi HR HelpDesk Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/119815/LBi-HR-HelpDesk/" page_type: "product" language: "en" --- # LBi HR HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LBi HR HelpDesk ## What is LBi HR HelpDesk? LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction. ## What is LBi HR HelpDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LBi HR HelpDesk?[Manage this product listing](https://www.g2.com/products/eventdex-lbi-hr-helpdesk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LBi HR HelpDesk 4.3 (3) VS. [4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting Price $150 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.3 (1,932) Value For Money 4.7 (3) Value For Money 4.2 (1,588) Customer Service 4.7 (3) Customer Service 4.1 (1,661) ## LBi HR HelpDesk alternatives Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (3,558)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (1,399)](https://www.capterra.com/p/130949/Paycom/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars ## FAQs about LBi HR HelpDesk Overview ### What company size and specific industries is LBi HR HelpDesk built for? LBi HR HelpDesk is designed for businesses with as few as 50 employees and for large enterprises with more than 50,000 employees. The vendor description does not name specific industries, so the product appears aimed at organizations across sectors that need HR help desk support. Features and Usability ### What are the key features of LBi HR HelpDesk? LBi HR HelpDesk offers ticket management, automated routing, and workflow management for handling HR requests. It also includes a self service portal, knowledge base management, and email management, plus employee database tools, approval process control, SLA management, reporting and analytics, and access controls/permissions. Getting Started and Support ### What training and onboarding options does LBi HR HelpDesk offer? LBi HR HelpDesk provides webinars and documentation to help teams get started. Webinars can support guided, live instruction on setup and key features, while documentation offers written reference material for self-paced learning and later review of product details. Getting Started and Support ### What customer support options does LBi HR HelpDesk offer? LBi HR HelpDesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available on support quality, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 14,676 Human Resources reviews Capterra reviewers point to these features as the top priorities when choosing Human Resources software: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) LBi HR HelpDesk includes **HR Management** and **Employee Database**, but it does not offer **Payroll Management**. Its support for **HR Management** gives teams a central way to manage core people processes, while **Employee Database** provides a reliable place to store and access employee records. Together, these features help businesses keep HR information organized, improve day-to-day administration, and give teams faster access to the employee data they need. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Automated Routing Tickets are automatically assigned to specific agents based on predefined rules LBi HR HelpDesk 20 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Customizable Branding: Add customized logos and colors to align with company branding - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial Free Version Basic $150.00 Per User,Per Month Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EF Earl F. ### "Great Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 10, 2017 Great team to work with. Software quality is easy to work with. The features and functionality fit our business needs. Creates more efficient work output from employees. This gives employees a sense of accomplishment. The value is great. Pays for itself with employee efficiency. Customer support is fast, efficient and courteous. All in all good experiences and friendly service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VL Vinny L. Financial Control Financial Services ### "LBi- Great Supports throughout the year" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 4, 2017 LBi team provides wonderful supports for our Health, Benefits, and Payroll functions. We have been with them for over 15+ years and will continue to use them to provide excellent quality supports. Pros Wonderful company and provide great supports Cons None Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Dharmendra G. ### "This is one of the best applicants i have seen" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 13, 2016 This was really as per my expectation. This applicants can work as per desires and fulfilling customers need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.