# MerlinX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MerlinX the right Digital Asset Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119824/MerlinOne/reviews --- MerlinX 4.5 (41) [View alternatives](https://www.capterra.com/p/119824/MerlinOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MerlinX Ease of use 4.1 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager, Analytics and Business Insight Used the software for: 2+ years ### "Very good. The only problem I have is searching the photo database as the results are limited." February 9, 2018 4.0 Pros Honestly, the great customer service. It's been fantastic ( The photo quality is great and the metadata fields have been set up perfectly. It is a great CMS for our photos. Cons The search results can be challenging. Especially when looking through our historic archives which hold around 15k photos. Review Source TM Tom M. Director IT Used the software for: 2+ years ### "We use Merlin to manage our large photo gallery for our organization. " February 6, 2018 4.0 Ability to catalog our photos. Ability to upload and download photos. Ability to tag photos. Pros Most liked: 1) Ability to meet our needs for managing our photos in an efficient manner 2) Ability to search for relevant content 3) Support we received from vendor Cons Least liked: 1) Could have had more training and refresher training for our staff. Initial training was good but we needed more examples of how to use in our environment 3) Review Source MT Michelle T. Marketing Specialist Used the software for: 2+ years ### "Great database to store a large quantity of assets, but often run into slowness & technical glitches" February 15, 2018 3.0 Store large quantity of assets and categorize accordingly Pros We are able to store a large quantity of photos in the database and quickly search for assets. We can categorize the assets into "collections" and link photo assets with consent forms. Cons We've run into technical glitches with the web upload form and collections tool, and slowness within the platform. The overall management system is not intuitive to use. Review Source MS Melissa S. Archivist Non-Profit Organization Management Used the software for: 2+ years ### "Great communication and service from Merlin staff." February 6, 2018 4.0 Able to customize metadata fields, including their values and the way the field functions. Pros It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group. Cons It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default. Review Source DJ Denise J. Manager Communication Resources Used the software for: 2+ years ### "Perfect for nonprofit that shares, tracks, and stores hundreds of thousands of photos, videos, etc." February 12, 2018 4.0 We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents. Pros If you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills. Cons Metadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses. Review Source CM Connor M. Staff Photographer Used the software for: Less than 6 months ### "Powerful software for managing large collections of photos with ease. " February 9, 2018 5.0 Pros I enjoy the diversity of file supported file types and that they are all viewable in the software. It's great for being able to share large quantities high quality photos. The multiple ways you can upload files to the system is great as well. Being able to search by any of the Metadata fields is incredibly useful (date taken, location, creator, subject info). The customer support service is fantastic, they can help with everything you could possibly need. They genuinely want their customers to get the fullest use out of this system. Cons I wish it had more of a file structure like a hard drive with individual folders instead of being one large mass of photos. If photos are uploaded with incorrect metadata they are very challenging to find. It's not the easiest software to use at first and takes a while to learn. If you aren't accustomed to using metadata in your photos, the initial workload will be huge as this system functions best when using metadata. Thankfully Merlin has amazing customer support that are truly concerned with making sure you learn how to use the system to its fullest potential. Review Source JC Jennifer C. Director, Development Communications Non-Profit Organization Management Used the software for: 2+ years ### "MerlinOne—great overall" August 27, 2019 4.0 Pros It's very easy to use and its search engine is terrific. Cons The new interface is a little hard to navigate and sometimes there are glitches in the functions. Reason for choosing MerlinX Easier to use and better for the assets that we have (mostly photography) Review Source KG Katie G. Integrated Marketing Manager Used the software for: 2+ years ### "MerlinOne has allowed us to get a handle on our photo library and video assets" February 6, 2018 4.0 Pros The software makes it so easy to go in and search for the assets we're looking for. We're able to bucket our photos into different areas based on the needs of the company, which makes finding what we're after even more effective. Cons We often have big sets of content to load in batches. Would like to be able to batch load more from the site itself vs. using an FTP for those. Review Source JW James W. Systems editor Newspapers Used the software for: 2+ years ### "Powerful DAM solution" December 6, 2016 5.0 MerlinOne has provided us with a powerful, easy to use digital asset management system in a hosted solution. I deal with a lot of vendors, and MerlinOne's technical support is second to none. They carefully listen to their customers needs and try to improve their product accordingly. Pros Excellent technical support. Very responsive to customer needs with development. Hosted solution allows us to focus our resources elsewhere. Review Source MC Mike C. Photojournalist Used the software for: 2+ years ### "Hassle-free content management" February 6, 2018 4.0 Pros The searchability functions allow me to easily call up assets based a variety of variables. Sending photographs over FTP has been seamless. Cons The interface is a bit clunky. The edit tool for photograph captions seems like it could be better optimized. Review Source ML Mitch L. IT Support Publishing Used the software for: 2+ years ### "Our key users have mostly departed so we don't have extensive advanced use these days" February 12, 2018 4.0 Pros Has a great backlog of data and photos as it is an archive Cons Need OS update big time but dollars are short unable to move all this to a different system typing more Review Source TH Teresa H. Photo Archivist Used the software for: Less than 6 months ### "After loading files I was able to fill a customer request from the fist day. " February 9, 2018 5.0 Pros User friendly and verity of way to search and find images with all the tools available. I have many ways to plan my future work load with this program. Review Source nO nicolle O. marketing manager Used the software for: 6-12 months ### "It's always very efficient and easy to use" February 12, 2018 5.0 Pros I like how easy it is to navigate and it makes finding what I need a lot easier than how we had the process previously. Review Source MV Madeline V. Digital asset Specialist Hospital & Health Care Used the software for: 2+ years ### "A great tool for virtual working." June 2, 2022 5.0 A very positive experience they have a great staff that helps problem solve they are innovative, and they are continually improving the quality of their products and the services they provide to their clients.  Pros When searching for A DAM system, Shriners Childrens needed a system that was HIPAA-compliant and MerlinOne offered this service along with great customer service and efficient communication. The MerlinOne DAM system organizes our companies’ assets in a way that maximizes their value for our brand it allows us to set varying levels of user access for files and folders, and we can easily share files internally and externally with our vendors. A great tool to have on the cloud it has been very valuable during the pandemic as employees started to work remotely, this system allowed us to continue to do our work while having instant access to our assets from any location at any time our teams continued to be efficient while adapting to the virtual working conditions. Cons The content hubs are a great tool, but it’s still a work in progress and additional features are needed. Reason for choosing MerlinX MerlinOne is HIPAA-compliant Review Source Response from Canto June 6, 2022 Thank you for the positive feedback, Madeline! We are actively working on Content Hubs and appreciate your patience as we continue to develop the feature! RH Robert H. Senior Multimedia Producer Research Used the software for: 2+ years ### "Merlin review" June 9, 2022 5.0 Simply put, I can't imagine doing my job without Merlin. Pros It is easy to train people on Merlin's basic functions, and that's all most of our users need. It's also fairly easy to train power users on most of Merlin's more powerful features. Cons I still find it difficult to deal with video. I simply can't remember how to output sub-clips. That used to not be too much of a problem, but video is a growing part of my job. Reason for choosing MerlinX It was less expensive and it fit our needs a lot better. Review Source VR Verified Reviewer Director, Photo/Video Non-Profit Organization Management Used the software for: 2+ years ### "Great product. Great service." September 26, 2018 5.0 Pros Merlin allows us to easily share photo assets with our network of Habitat affiliates in the U.S., and with our national organization offices in more than 70 countries. My favorite tool is the ability to share email previews of contact sheets containing links to directly download images. That gives us the ability to share collections of photos directly with our clients, without having to upload files to Dropbox. That’s a huge time saver for our team. I also can’t say enough about their amazing customer service. They quickly respond to our questions, and the available training helps us get the most out of the service. Cons The more I learn about Merlin, the less I see that I would consider a negative. You can credit the customer service team for helping us through anything we don't understand. Review Source VR Verified Reviewer Marketing Assistant Higher Education Used the software for: 1-2 years ### "A highly customizable system with many great capabilities for use in digital asset management" August 27, 2019 5.0 Pros I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier. Cons I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate. Review Source VR Verified Reviewer VP Marketing and Business Development Used the software for: 2+ years ### "Great and trouble-free archiving system" January 12, 2018 5.0 MerlinOne is our archive of published stories, and photographs as well as PDFs of our pages - which are fully searchable. Pros Simple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free. Cons No Windows mobile native apps. It would be nice if this was added to the company roadmap. I can't think of a better asset management system and would urge anyone considering purchasing one to absolutely give MerlineOne a try. Review Source BK Brock K. Art Director Sports Used the software for: 2+ years ### "MerlinOne Review" August 20, 2019 4.0 Customer Support is prompt. It has been overall good. Pros Efforts have been made to compete with the other products out there. Thats apparent. Please continue in this direction. The BIGGEST feedback I got from our users who got a look at Libris.... was how easy it seemed compared to the Merlin interfaces. Cons Somewhat slow - I know this has been looked into, and also dependent on our internet speed, but we have a very fast connection ... the lags that happen just don't look good to those, who are already not huge fans of Merlin, you may be showing photography assets to etc. Alternatives considered [PhotoShelter for Brands](https://www.capterra.com/p/143701/Libris/) Reason for choosing MerlinX You came down on your pricing. Review Source VR Verified Reviewer Digital Marketing Used the software for: 1-2 years ### "Game-changing DAM solution." January 20, 2018 5.0 Centralize all digital assets help increase both efficiency and effectiveness. Pros We got MerlinONE up and running in a matter of days. No lengthy implementation and a major productivity increase. Cons Hard to say, any issues we had were quickly ironed out. One very minor thing I would love to see would be more printer template options for printing archived articles. That is a very small thing though, overall MerlinONE was our go-to software when we were up against a tight deadline. Review Source BG Brian G. Senior System Analyst Publishing Used the software for: 2+ years ### "We have used MerlinOne's esheets software for many years, and it provides all we need." February 6, 2018 4.0 A simple way for customers to look at and review their tearsheets. We have saved money by no longer printing extra copies of ads and mailing them to the customer. The tearsheets are available more quickly than they would have been with mail. Pros This is a very easy system to use. The documentation is complete and helpful. The support is wonderful and always provides quick, accurate responses. Cons Some of the date features are frustrating. Primarily how the calendar is displayed as Monday through Sunday, which takes some time getting used to. Review Source AG Amanda G. Multimedia Coordinator Public Relations and Communications Used the software for: 1-2 years ### "A DAM you can make your own" August 28, 2019 5.0 Pros I've been impressed by the amount of customizations you can make in Merlin. Their customer service department has been very helpful when it comes to constricting creative solutions to project management problems and usually responds promptly. Cons Be prepared to work extensively with their customer support. In my previous DAMs I had much more direct control over field rules, creating new fields, complex user group customization, etc. Merlin customer support has to do all of that for you. While they do usually respond promptly and are helpful, I would much rather do it all myself to avoid errors in communication and delays. Review Source JSL Jin S. L. Director of photography Used the software for: 2+ years ### "I've had past history in using merlin one and in my new position, I wanted something I was familiar." February 13, 2018 5.0 Pros The best part of Merlin one system is the ability to have all of our assets in one place. Our organization is trilled with the results. Cons The admin aspect is a bit difficult to understand but the customer support is great whenever there is an issue. Review Source PM Pierre M. Picture Desk Manager Used the software for: 2+ years ### "MerlinOne has been a pleasure to use. It allows me to search and quickly go through images quickly." February 6, 2018 4.0 Pros The collections and projects areas are great for organizing images. I love how quickly i can go through all may searches. Cons The auto update is necessary. But if i have it on takes me back to the top my search if im scrolling down. Review Source DS David S. photographer/videographer Used the software for: 2+ years ### "very reliable and customer care is excellent" February 6, 2018 5.0 Pros Its very fast and the layout if decent. The video voice is improving and does a really decent job. Cons There are really no cons, other than the software can be too complex sometimes, but overally, its fairly easy. Review Source Similar Products Featured ## Related categories [Digital Asset Management](https://www.capterra.com/digital-asset-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.