# Page 2 | MerlinX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MerlinX the right Digital Asset Management solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119824/MerlinOne/reviews --- MerlinX 4.5 (41) [View alternatives](https://www.capterra.com/p/119824/MerlinOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MerlinX ## Showing most helpful reviews Showing 26-41 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LO Landon O. Director of Operations Publishing Used the software for: 1-2 years ### "Solid feature list, great support and reasonable pricing" August 22, 2018 4.0 MerlinOne has been great to work with. They've had exceptional support, regularly following up to see if we have any questions and addressing any issues we had. They been responsive to problems and have even provided on-site support in helping get us setup. Pros It has plenty of options when it comes to searching, and the search tools are robust. Fairly customizable for both administrators and the users. Has plenty of features for the price. Buying concurrent licenses instead of licenses for every user is a huge plus. Cons It's not without some quirks and bugs. We've experience some issues loading files into the system, and have gotten bugs when trying to manage keywords. Nothing that breaks the system, but does give users some annoyance. Review Source DG David G. Director of Photography Used the software for: 6-12 months ### "The digital asset management system is one of the best for storing and organizing photos and pdfs. " February 9, 2018 5.0 Having our archive in one central place easy for the entire newsroom to access. Pros I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus. Cons My least favorite aspect about the software is the download times. There are times when downloads take an incredible amount of time to download. Zip files often break and I have to call customer support to fix it. Review Source ML Megan L. Project Associate Used the software for: 6-12 months ### "so far so good." February 12, 2018 4.0 Pros easy to search for photos as long as keywords were inserted properly. downloading a file is pretty fast. Cons a couple of glitches with being able to download lots of photos at once, customer service was quick to respond though Review Source NH NICOLE H. Content Librarian Used the software for: 1-2 years ### "Take quite a bit of training to get comfortable. Missing some key functionality." February 12, 2018 3.0 Pros Once you figure it out, the system is very easy to use and retrieve content. Search features are great. Cons Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website. Review Source PL Pascal L. System Administrator Newspapers Used the software for: 2+ years ### "MerlinOne is a great product that simplify search and finding things" February 6, 2018 4.0 Pros This software is able to adapt to our workflow and provide flexibility. Support is super awesome and help at each time. Cons Older version of the software had problem with performance. The user interface could be more explicit on some of the actions. Review Source RB Roy B. Librarian/Database Manager Used the software for: ### "MerlinOne provides great access and excellent customer support" November 19, 2015 5.0 MerlinOne's hosted solution provides great access to our editors and reporters in the field. Our staff can access data on their laptops, tablets and other mobile devices. They can fact check, data mine and build their stories from any location. Our sales, marketing and Newspapers in Education staff also benefit from the mobile access to Merlin. The projects function allows our staff to quickly create timelines, photo galleries and compile data from 25 years of our digital archives. We work on collaboration with local libraries, museums, historical societies and other institutions. Merlin allows us to quickly compile data and share large amounts of information with these organizations and our readers. As the Ask the Times coordinator, Merlin is one of the most valuable and reliable tools in responding to our reader's questions. The customer support at MerlinOne is excellent. They are helpful, friendly and respond quickly to any issues. They are proactive and contact us regularly to check on our satisfaction with their product. Review Source EP Edward P. Digital Audience Director Used the software for: ### "Excellent product, great support" April 29, 2015 5.0 We use the MerlinOne archiving system for our 6 daily newspapers. The system itself is is loaded with features and does everything a first class archiving system should do. Our users range from professional librarians and researchers to reporters and clerks, and every user level is addressed by MerlinOne. Support is proactive and outstanding. When we're developing projects and products that require assistance, the MerlinOne team is always helpful. The training they've provided to our archiving departments has been second to none. Any potential issues and concerns are addressed by MerlinOne immediately, and we're always alerted to any fixes or changes BEFORE they happen. Downtime is nonexistent. A daily newspaper is only as good as its ability to maintain accurate and accessible data. We rely heavily on MerlinOne to help us accomplish our goals, and would recommend them to anyone looking to take their asset management to a new level. Review Source LR Lauren R. Photo Librarian Used the software for: ### "An excellent resource for archiving, displaying, & sharing our photos!" April 27, 2016 5.0 PROS: - Collections, which enable us to curate content for our users, ultimately expediting their searches; - Customer Service -- extremely fast and helpful; - Search options -- enables you to focus your search, and produces results quickly, especially if the images are well captioned or tagged; - Linked Objects -- enables us to package content together; - Simple, attractive display with customizable user views - Customizable user groups, enabling one to limit various users' capabilities. - Filters, enabling us to "hide" certain photos from groups of users. CON(S): Quite a few of our users need some help learning how to use Merlin. They want it to be as easy as Google, and it simply takes a little more practice to get it working that smoothly for you. An example of this: Clicking on the "export" arrow to download. For some reason, this is a big roadblock for our users with basic computer skills. Review Source JV Jaclyn V. Photo Librarian Used the software for: ### "Excellent Digital Photo Management, Outstanding Customer Support" February 20, 2015 5.0 MerlinOne is an indispensable tool for managing my organization's massive, ever-growing photo collection, and offers incredibly powerful search capabilities. The web interface can be used for internal workflow as well as handle photo requests from our external customers. Their customer service/support team is outstanding and highly responsive. The hosted service is a great option for secure storage with plenty of space. MerlinOne outperforms competitors in its ability to store and manage RAW files. The web client isn't as user friendly as I would like (especially for first time users). But, the MerlinOne support team actively solicits (and with enough demand) incorporates user feedback into future releases. In short, MerlinOne makes my job easier, its offerings continue to expand/improve, and their customer support is unbeatable. Review Source MN Melissa N. marketing specialist Hospital & Health Care Used the software for: 6-12 months ### "Useful catalog tool" February 12, 2018 4.0 The ability to make captions Pros The ability to add specific captions - it helps when we need to tag individuals that require a media release. It's something I can't do in my typical computer drives or cloud spaces. Cons It takes me a long time to label batch photos that need different captions and then organize them into collections. I've discussed this with my representative. Review Source CA Cindy A. News Business Manager Used the software for: ### "We have been MerlinOne customers since 1996" April 14, 2015 5.0 We are a mid-size newspaper and have used MerlinOne as our photo archive since 1996. In 2008 we moved our entire text archive to MerlinOne and it has been an indispensable tool for our entire newsroom staff. We can easily access years worth of content with simple queries; export, download and email photos, pdfs and text; import photos and share content with other properties in our group. And we can use Trax as an assignment desk. Due to MerlinOne our workflow is quick and efficient. Review Source AD Andy D. University Photographer Used the software for: ### "Excellent product, excellent customer service! Highly Recommended!" March 29, 2016 5.0 MerlinOne is an excellent product and their customer service is outstanding. We have been using their hosted server for just under eight years and we have a great many users with various levels of permissions. I have found it to be indispensable. MerlinOne tech support was always happy to help us customize the server to our particular needs, and was always extremely responsive when we needed help. I can't recommend it enough! Review Source SH Stacey H. Manager of Training & Events Used the software for: ### "MerlinOne" February 18, 2015 4.0 We have had tremendous luck with using the MerlinOne software. It's easy to upload, download, view and manage all of our photos and videos. It even keeps all of the photos from the various departments in one software. No more wondering who has what. The staff have all been excellent to work with and are open to any improvements and suggestions that you may have. They are quick to respond with questions. Review Source VD Valerie D. E-Learning Used the software for: ### "null" May 31, 2019 4.0 Review Source ZA Zareh A. Creative Director Hospital & Health Care Used the software for: ### "null" November 20, 2018 4.0 Review Source NJ Nina J. Librarian Used the software for: ### "Great product!" March 23, 2016 5.0 The customer support is outstanding! Very satisfied with the program and its ease of use. Review Source Similar Products Featured ## Related categories [Digital Asset Management](https://www.capterra.com/digital-asset-management-software/)