Who Uses This Software?

Paychex Flex is an ideal payroll and HR solution for small and midsize businesses in a variety of industries, including retail, professional services, food service, manufacturing, and construction.


Average Ratings

507 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Paychex
  • www.paychex.com/

About Paychex Flex

Paychex Flex is an all-in-one HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.


Paychex Flex Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Paychex Flex Reviews Recently Reviewed!


Since using Paychex, they are the easiest payroll service to use.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex is really easy to use from a payroll standpoint. I like the reports that are generated. I also like the fact that quarterly and annual reports are delivered extremely quickly.

Cons: I haven't really found anything majorly wrong with the Paychex software itself. I do wish there was a way of eliminating some of the payroll reports that are generated, because some of them are simply not necessary.

Paychex Flex works about as I would expect.

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Like that it has all services rolled into one web site. Like that I can access it from home or office any time of day.

Cons: Messages/reminders do not always go away. I have one from 2009 that is invalid and I can't get rid of.
It is not always as intuitive as I would like. I can't tell you specifically what I mean, but sometimes I will try to get information and it will not be where I think it should be.

Capterra-loader

Worst payroll company available.

May 22, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: We thought there were pros when we first signed on. We thought they were great until all the mistakes started rolling in. Honestly, there aren't any pros.

Cons: They mess up all time, entries, insurance... they mess up everything. No one pays attention to their work. We used to have cafeteria health plan that was cancelled shortly thereafter. We called to cancel, and thinking they did we didn't bother to check their work. That is until 2-1/2 years later when I saw they were still taking money for this plan that we had thought we cancelled through them. The service people we spoke with were all extremely rude and made it sound like our fault. They finally ultimately refunded all of the money they took from us without our knowledge or permission (they essentially embezzled from us for 2-1/2 years). I still get calls from them trying to get us to switch and every time, I must explain to them why we will NEVER go with them again. Several times I nearly had to hang up on the sales people because they don't listen.

Overall: None, whatsoever.

easy to get any information I need

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is user friendly. You can find any information you need at any given point and time. It is easy to teach others as well.

Cons: I have not come across anything yet that I would say do not like the software. If i ever come across anything I will certainly let you know.

Excellent George chambers

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and can log in anywhere at anytime
Perfect access anytime
Both clients and admins can jump in

Cons: Nothing particular
Seems to all work
I do not like dealing with the GL department as they are normally rude and not in tune

Would say average experience.

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to log on to. New Employee set up easy to get through.

Cons: Wish there was access to more reports. Then you get review opportunities like this have have to write a book for it to except

Overall, it's very good software

May 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very convenient to be able to log in any time and perform tasks when it's the best time for me. I frequently work remotely and am easily able to access the website from any computer with internet access.

Cons: I wish the program would let me stay logged in longer with no activity because it takes a while to go back through the 4 step log in to get back into the software.

Paychex has a good web portal and helpful support.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex software allows me to access every aspect of my payroll. The reports are detailed and many. It's been helpful for filing taxes and general record keeping. The software also has a good Tools and Resources area that is helpful for people using Paychex but not a payroll or accounting specialist.

Cons: Because I am not a payroll specialist, some of the report names do not make sense to me; they are titled using their industry name which is not always self-explanatory. To their credit, the people at Paychex always know which report I am searching for and point me in the right direction. They also suggest additional reports that might be helpful based on my initial request.

Overall: This software gives me record keeping benefits along with peace of mind. All my payroll information can be found within this software. With that information, I know that I am reporting properly to State and Federal governments for tax purposes.

Easy to Use, Even When I'm Away From the Office!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is easy to use from my office, but more importantly, if I'm away, it only takes a phone call or email to my Payroll Specialist to have my questions answered, and any issues are quickly resolved.

Cons: We haven't had any problems. When pulling reports for an audit, I got a little lost, but with one phone call, my Payroll Specialist was able to talk me through it.

paychex format set up, which I talked to our rep. who has no idea how to customize our check formate

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like our rep from paychex, who always does her best to help us even though finally our problem is still there.

Cons: My biggest concerns are how to set up our different department check format, which costs me lots of time manually enter every pay check period time

Paychex Flex has everything I need to address all of our company's HR needs.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for most of the HR functions I need to use. Medical Benefits, Retirement Benefits and Payroll are easily handled.

Cons: I do not have a con for the Paychex Flex software. It has met my needs for everything I need to do from an HR perspective.

Switching to online reporting has saved our company delivery costs saves our company money.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Functionality and ease of being able to access reports at anytime for corporate and/or employee use.

Cons: The website can be tempermental at times. Sometimes the website is not accessible or experiencing problems and have to close web browser and start over.

Overall: Saving money by printing the reports in house and cut down on delivery costs. Also, giving our CPA a login for their use and review of reports of account(s).

Very simple to use

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the ability to navigate easily. Reports are at my fingertips at all times. It helps if I need to look back at previous years or a previous payroll.

Cons: I am trying out that there isn't anything I can say I don't like. Truthfully I have no issues with the software.

Overall: Reports any time I need them

Capterra-loader

Accessible and Efficient

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can easily add deductions and bonuses. If I ever run into an issue, Paychex is just a call away and always helpful.

Cons: I don't have any major complaints. Whenever I run into a problem, reps at Paychecks have helped me out.

We're not getting what we asked for

May 16, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: We moved to this to save time. I've found several times the software does not perform as expected, which just wastes time. It's quite frustrating to be a small business and not have a way to solve problems with them and have to make multiple phone calls. It's been a very disappointing experience.

Pros: It's web-based, and it's easy to add on additional services. When the web-based process works (we've had a couple of times where the payroll disappears), it's quick and easy.

Cons: We had a horrible time doing on-boarding. Staff don't communicate with each other. When you're having trouble you have to call each department individually. There is no one point of contact. We have found several times that setup wasn't done the way we agreed and we've had to push to have things fixed. Every time we need to do something new, we're promoted a new "plug-in" software with high setup and maint costs, increasing our bill.

Paychex - get the job done, that is all

May 16, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: Get the job done!

Pros: Safe payroll processing software, i can say that this is a very reliable system too, but i have more points against it that pro points.

Cons: Very complex system for the daily user, the interface is not friendly at all and lack some training as well. I see this as the software created for the big player and if you are small you cannot get anything different than what is the standard offer.

Manage your time and employees time effectively and efficiently!

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Email notifications for time off and other functions. Security with multifactor authentication and ability to recognize primary computer used for this application.

Cons: As a new manager, I found it a little cumbersome to switch from my employee(s) I manage to just my account but hopefully future enhancements will make this easier.

Tried and true payroll system

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall, a great product that our operations team highly recommends!

Pros: As an HR Coordinator, we have worked with our Finance team to coordinate pay roll twice a month. Paychex has proven to be a reliable payroll system. Our finance team also loves their excellent customer service. They have used Paychex for years and will continue to do so.

Cons: From the HR side, Paychex does not integrate with our most current HRIS system, Bamboo HR. Bamboo is working with us on the backend, but it is still a minor inconvenience.

Website little hard to navigate for certain things but their customer service team is excellent.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For standard payroll, website is easy to navigate. However, more difficult payrolls are a little challenging.

Cons: There is no search bar to navigate things you are unable to find. Would be nice to have a help tab/button for items you don't normally use in your bi-weekly payroll, i.e. change federal withholdings, rate of pay, etc.

software works great, the customer service reps can be great or horrible depending who i get.

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I am able to change categories for different payroll options. I do wish I understood how the software worked a little more so i could change things sometimes

Cons: it is slow at loading at times and the payroll report with overtime and trying to figure out how report to my workman's comp company has been really confusing to understand.

The software has been very easy to use. It's user friendly.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease in obtaining the reports and in navigating around the system. Anything you need can be found on the software.

Cons: I haven't found anything on the system, that I use it for, that I have not liked. My company is very small, so it works.

My experience with Paychex Flex has been all positive. The software is user friendly.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use. All support people are friendly and knowledgeable and are happy to find solutions to questions or problems.

Cons: There is nothing I can think of that I don't like about the software. Maybe it would be that sometimes when I am searching for info or help it might be confusing.

Overall: Very user friendly and support people that are located nearby and happy to help.

I like the individual attention that I receive and the fact that I have one specialist so that I do not have to describe any problem over and over as with some payroll services

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is easy to use and navigate - I only use the preview hosting program and tax filing for my weekly payroll. Other services are not used.

Cons: The only "con" I have come across is some reports that don't give me the information I am looking for.

Flexible and Easy

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. Ability to pull reports. Flexibility. Work on my time. Support staff are helpful in areas I don't know how to navigate.

Cons: There is nothing I dislike. Very helpful. I used to dislike the three point login process and now security when changing browsers but even those I have grown to appreciate.

I'm able to do payroll quickly and efficiently with Paychex software

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity of use. The reporting is also very helpful -- not only for taxes but also for research when an employee has a question.

Cons: I've experienced glitches from time to time. However, the Paychex customer service reps are quite friendly and helpful.

switched from ADP and never looked back!Cust.Service reps are the best!

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: From day one , its been pretty easy to use and if I have any kind of question, I just simply call or customer service rep/or team member and they will walk me thru anything I am doing to ensure I am doing correctly

Cons: I have nothing negative to say about it, like I said earlier switched from ADP because their customer service was the worst, you would never speak to the same person twice ever! With paychex we have a dedicated team to us, 9 times out of 10 I speak to the same rep every time. It makes the ease of doing something as important as payroll with more confidence because the repore you have with customer service

Overall: payroll do quickly and easily and with confidence, Knowing if you have any kind of question, all you do is call your rep and its fixed :)

I have been using Paychex for more than 12 years. Everything works seamlessly.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That I can print my own reports instead of waiting for the mail. Plus if I have an audit it is much easier to print into a pdf than print a pile of paper.

Cons: I have not found any cons yet.

Paychex Flex is a good product for the money

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Simple payroll system. If you are looking for cheap payroll service this would be your match.

Pros: Online web portal, easy to use, online help with chat option, affordable for the service, payroll reports, some support

Cons: Online chat is limited in knowledge so usually have to call, Payroll reports are limited, payroll specialist are limited in knowledge, so questions must be simple. email support responds within 24 hours

Basic Payroll System

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: My company uses paychex flex as our payroll system. It provides us the basic bells and whistles. easy to setup up payment and we are able to pay employees as simple as the day before deadline.

Cons: For the employee that are not able to change any payroll information, bank account, W-4 information when logging on. They can only access view the information and download their previous pay-stubs.

Use daily, terrific experience

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex is a clean interface, and it's something we use daily at our company with zero complaints. The app is also terrific.

Cons: Sometimes paystubs post late, even after the payment has been deposited. I'm not sure if that is Paychex or my employer submitting them late.

Capterra-loader

Paychex Flex makes a confusing detail in the day to day work EASY!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that I am able to do my own payroll and manage the HR aspect of my office. We are a small practice so there is no need for an HR position. Paychex makes things so easy by having everything I might need in the same place. Employee benefits, time & attendance, and hiring help. Paychex also offer 24/7 support for when we have any questions about our products. The employees especially love to have the mobile app on their phone to access all of their information.

Cons: Sometimes if employee cancellations are needed the paperwork is very lengthy and takes awhile to process.

Great App!

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the convenience of this web app for clocking in and being able to see all of your documents! Its all at your fingertips!

Cons: Nothing! I have only had a couple instances when the website would not come up but support was quick to fix this!

Great concept, not the most user friendly

May 10, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: For punching in and out regularly, this works fine. The interface is appealing and simple to read and understand.

Cons: When you have to manually enter your hours it can sometimes lead to error messages. It would be great if you could duplicate information easily from one day to the next.

Pay Stubs

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that you can get a copy of your stubs from work or w2 without waiting for HR to send them to you. Especially if you need copies ASAP

Cons: Really not a bad thing, I like it and my husband uses it for his paint crews and has used it with companies hes worked for

Paychex is a big player but they have a lot of features and functionality which make them a go-to.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that they have the capabilities to do so much digitally and it's a nice on-stop shop. The sales reps aren't terrible either.

Cons: It's not the same as dealing with a small more personable company. When it comes to my money I like to go with small local businesses that have more flexibility and where I'm a bigger more material client to their overall portfolio.

Money at one click

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex is an awesome software for ease of use and quickness. All your information is stored for payroll and all that is needed is to enter hours worked and your done! This software saves my time by not having to call in my employees hours. The site is fast and provides all the reports I need. If I run into an issues, customer support is right there! Which is a major plus when dealing with employees payroll.

Cons: The mobile app was a bit confusing at first but after a few times using it and calling customer support I figured it out. Also, i get the security aspect, but to log in you need to input basically three different passwords. That just gets to be a bit redundant.

Love the Mobil App

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am able to see my pay check stubs, I am also able to download my paycheck stubs to print or send via email

Cons: the sign on process is very cumbersome but understandable. It can get a little crazy due to the fact that it signs you out after 30 and you have to go through the five step process to sign in again

Capterra-loader

Great tool for managers

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: As a manager I have enjoyed using this software to track time off, continuous performance feedback notes and the reminder about anniversaries and birthdays are really helpful!

As an employee, it is really nice to have all of my payroll information in one place and be able to check how many vacation and sick hours I currently have and tax information etc..

Cons: The system sometimes is fairly 'deep', requiring several clicks to get into the particular area I am needing.

Overall: Having all of the information about my personal payroll and management of my employees in one place has been very helpful.

Capterra-loader

Terrible customer service

May 07, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: My accountant set up the account and assisted with getting started when I started my business so this was a help to me.

Cons: Since using the software I have had terrible support, can not access invoices or reports, my emails and calls for assistance are either dismissed, answered incompletely. Or I am given a solution to later find out that the solution will not be honored. I can not do payroll remotely but have to email a rep. I can not see an estimation of taxes / fees before running a payroll.

Overall: in the process of changing payroll providers now

I use Paychex Flex for our company payroll.

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paychex takes care of everything! Through this software you can access a ton of reports that give you access to everything related to payroll. It is organized by date so everything is easy to find. Their customer service support is also fantastic. Each client is assigned to a specialist so you always speak with the same person which helps tremendously.

Cons: While Paychex Flex does offer so much the cost is pricey, especially since the organization I work for is very small.

Overall: Everything payroll related is organized and easy to review and record.

PAYCHEX FLEX

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: GREAT MANAGEMENT PROGRAM! GREAT TOOL FOR LOOKING BACK IN THE HISTORY AND EDITING INFORMATION. HAS EVERYTHING YOU NEED!

Cons: NO CONS HERE REALLY. THIS PROGRAM MAKES IT SIMPLE AND FAST TO PUT IN ALL THE INFORMATION NEEDED AND BE ABLE TO INPUT EASILY.

User friendly for any age

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Super easy to use, I got it on the 1st try and have been active on it since then constantly checking how my investments are doing.

Pros: Pay Chex Flex has to be one of the best tools to keep track of your pay stubs, w2's, retirement investments and FSA account. You can change your investments on your retirement and have access to your important documents at all times.

Cons: They have a lot of system maintenance time when you can not go into the site and use any of their functions although they usually schedule them late or on weekends they happen pretty often however on the same note, it has not really posed to be a problem as much for me in particular.

Okay for what it does

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: It¿s an okay software there are some better websites.

Pros: It¿s clean design, it¿s extremely secured website always asking for an extra step of security after password.

Cons: It can be complicated and slow to use. Sometimes it will take a long time to accept an action or not take it at all.

Super esy for all my HR needs!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My company uses this for our HR services and I have always had an enjoyable experience any time I need to log in and check for my time off balances, pay stubs etc. Great interface and very easy to use.

Cons: At one point a few months back, I was having issues logging in from the Chrome browser. I am not sure what the issue was, but it seems to have been fixed. This was inconvenient at a time where I really needed to log in and get some information.

Not for the complex mid-size company with union rules.

May 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Perfect for the small size company with not a lot of complex Time and Attendance needs. The mobile app is great.

Cons: Report writing is extremely difficult and non intuitive. After 8 months we were unable to launch Time and Attendance and has to pull out to find a new vendor

My experience with Paychex has been wonderful, stress and worry free.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most about the software is that it's easy to use. I never have to look all over the place for a specific report or summary. I started using Paychex software while working for an accountant and we switched all of our clients over to Paychex because of the ease in obtaining reports. So, when I had the opportunity to present the product to my Church, I was excited. Our Finance committee is also excited to have something new to bring to our church as a whole, when it comes to reporting income and paying the payroll taxes.

Cons: I have no cons to at this time. There is nothing that I don't like or would change about the Paychex software.

Convenient and hassle free

Apr 23, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Every report I could ever want always available 27/7. Access to my representative is easy. All taxes are filed for me and on time

Cons: I have only one con to report: monthly fee for cafeteria plan seems high. It would be great if fees for payroll were lower.

I am a new employee that recently started payroll in our office. This is so easy to use!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of payroll. is also so helpful with any questions! I like that they remind you that it is payroll time if you forget to give them a call. I also like the fact that Christine adjusts the times she calls around the hours that we work. Receiving the envelope in the mail is GREAT.

Cons: I don't have a "least" yet. So far, so good...
I did not have any training with the software but did not need it due to the ability to answer my questions when needed.

Overall: Ease and accessibility

I always receive a quick response to inquiries and everyone I have spoken to has been very attentive

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to view reports and print them. The system is extremely easy to navigate. I prefer using it as opposed to having to make a phone call.

Cons: I really have not experienced any problems. I do not have any concerns. I feel that things are very straight forward and have appreciated being able to access the information via computer.

In general its great!

Apr 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can pull up reports without having to ask our payroll specialist. Most of what I need can be found on Paychex flex.

Cons: Nothing really. Its generally a great supplement to our specialist. Anything more detailed is easily obtained by reaching out to our amazing payroll guru Latoya Teemer.

Paychex Flex works for smaller companies

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend this software to a smaller company, not a large company.

Pros: The software is easy to use and I have had a good experience with my assigned customer service representative. She is responsive to our needs.

Cons: The software has limited functionality. Specifically the hiring platform and onboarding is not that customizable. Also the time and attendance platform cannot confirm to all the new and varied state specific sick time laws being passed across the country.

Easy to navigate

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. I can navigate from benefits to payroll to retirement very easily. I can also find out answers to employees questions with out having to call Paychex. It is user friendly for both companies and employees.

Cons: I do find that trying to find different reports can be a little bit challenging sometimes. When you create your own report it takes some time. Could be quicker.

Stay away from Paychex

Apr 19, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Pros: At one time, Paychex was exceptional with customer service and payroll function. I cannot find a single pro about this company.

Cons: Where to begin - payroll processing with wrong data, employee information not integrating within its system, disastrous 401K platform and constant turnover in the staff within Paychex and people not following up on your inquiries are unnecessary stress for HR practitioners. My clients had the worst experience from Paychex and I am sure they'll be fined or heavily litigated for dropping the ball on their 401K management.

Easy to Use

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The layout of this software appears very simple. It is easy to maneuver from one area to the next and back again. Usually what you need to view and edit can be found on the same screen.

Cons: I believe they are still testing a newer version so some of the stuff I needed to do was not available in the newer version. It will tell me to go back to the older version in order to perform a certain task.

Meets our needs for 401K administration

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Secure and easy to use website, problem resolution through customer service has been effective, even though we haven't had to contact them too often.

Cons: You need time to explore the website to figure out where things actually are. Not as clear-cut as some other sites. However, it gets the job done and we are overall happy with the features.

Good but can be glitchy.

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that this paychex flex allows me to enter all of our own payroll and to manage our employees and subcontractors.

Cons: It often takes a very long time to load and it was not easy to get setup with the fields we needed in the run payroll screen as we have both contractors and employees.

Paychex is great!

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use, employees make their own logins, syncs with HRIS system seamlessly and customer service is stellar!!

Cons: Termination feature could use some work, it asks to save even after you have already saved something. It would be nice to see tax tables in payroll function.

Payroll Software

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Pyachex software has been very helpful in managing our hourly employees time clocks and payroll. It allows us to ensure that we have everyone clocking in on-time and we are withholding the proper amount from each paycheck.

Cons: The sales representative for our software is not very easily accessible and it takes a little bit of time to get in touch with them.

Paychex

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is the best time sheet, clock in ever. Its so easy to use and has everything you need to see on it about your time. It shows you your PTO and you can request your PTO simply on it.

Cons: There isn't really any cons on it besides there is a couple steps to clock in only if you are changing your location of the office you work at.

I like Paychex Flex but find some features a bit difficult.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy access to reports. Easy process in hiring employees and running reports. The new beta reports are very helpful as well.

Cons: Trying to do certain functions is difficult such as when hiring a new employee some of the categories that need to be completed are not easy to figure out. I still don't know how to set up the PTO time for my employees. I have to have Paychex do it for me.

Paychex Flex the next best electronic payroll system!

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Cons: Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Overall: The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

good product

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: easy to use for all users. report writer is very good. payroll system is easy to use as well. so many features for employee records makes it an all in one

Cons: implementation was very difficult and took a long time. issues after implementation took a while to be resolved from customer service teams

Capterra-loader

Fantastic. Totally positive.

Apr 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For me, using Paychex Flex takes all the pain out of payroll, taxes, reporting, and compliance. I don't have to do it and I know it is going to be right.

Cons: I find the website is not very user-friendly. I seem to spend an awful lot of time hunting for what I want and then trying to retrieve the information.

Overall: time and peace of mind

Capterra-loader

Works great from wherever you are

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use makes entering payroll from any platform extremely easy. I use my Ipad and laptop when I am out of the office and some of our employees use their phone to look at paystubs.

Cons: Reports are a little hard to navigate. I would like it to show an example of what the report contains

Overall: No Worrying about filing all the taxes and keeping track of paperwork it is all stored in the system to print when needed.

Great experiences with Paychex

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, works like it should, we don't have to worry about payroll or employment taxes, payroll specialist are very knowledgable

Cons: It would be nice if it was a little more intuitive when creating custom reports, but once you learn the basics, it works as needed.

My careful payroll selection and it worked!!!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was able to see all my W2 deductions accurate, they have very strict formulaes applied on all vertex levels and makes our filing lot more easier.

Cons: I just find it a little expensive, we did tried to negotiate with them based on the number of payrolls we would be processing in a financial year.

Paychex Flex is an excellent human resources tool

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Paychex time is an excellent resource for Human Resources. It has multiple features, payroll, 401k.

Cons: The only complaint I have is for the Paychex time application as it appears to have some flaws and not work as well as it should.

Great Product

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex has allowed us to streamline many processes of our payroll and human resources aspects of our business.

Cons: I would like to see Paychex Flex add a feature to help employees with a check calculator to know how their taxes would be affected by changing their W-4 form.

Great customer support

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy and simple to learn, support all the time ..website easy to negative and generate reports.

Cons: It is kind of pricey compare to other payroll software.

Overall: Ease

I fought using the on-line tools being "old school", but love the ease of do-it-yourself.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Retrieving data and updating as needed. Set up my own choices of reports. The Health and Benefits portion is helpful in tracking data necessary for gvt. reports.

Cons: Often not accessible due to ??? unknown reasons. At first I had trouble finding what I needed, the learning curve for me was big.

Overall: Since I now work very limited hours do to a down sizing of the company, I can get what I need without phone calls or emails that may or may not be answered in the time allotted to me to complete my work.

Convenient Breakdown of My Benefits

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Managing all benefits, whether it be reviewing my income and pay stubs, paid time-off, or insurance related items is easy to navigate with the Paychex Flex user interface. Using the app on the go offers quick access as well.

Cons: I had trouble following the demo when the layout transitioned from the classic layout to its more recent layout, but the option to use the classic layout is provided.

Best payroll software on the market

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Payroll is the only feature we use currently. I like the overall look and ease of moving around from screen to screen, the ease of entering/changing information. The security is top notch with several levels to log in. I like the ease of switching from client to client

Cons: I can't seem to keep the custom payroll view I want no matter what I do. I've made inquiries to support on how to fix this, but to no avail. This is my only complaint.

Overall: Payroll is much easier using Paychex Flex along with the reporting and yearly tax information. Response time is much better with this company than our last. Rates are also better as well; better discounts offered

Great report features

Mar 31, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Out of all the payroll software's I have used, Paychex provides the best reports. As a bookkeeper, sometimes I need to break out wages to specific projects. Paychex provides reports that allow me to do that easily. They have a wide range of reports that you can pull that other payroll systems can't.

Cons: It takes some time to get used to the layout of the software. In my opinion, it is a bit old school and you need to spend time learning where things are.

Capterra-loader

Paychex is a good start for small businesses with little experience in payroll

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Paychex is affordable if using the basic features of operating payroll. The web features are simple and requires a two step log-in verification process for extra security.

Cons: Paychex caters to small business and may assigned you a local expert as your point-of-contact. Not all times this person may be available when needed. In addition, Paychex wants to ensure the product is used correctly... However, this may require needing permission to make changes to your payroll features such as changing dates, company info, and etc. Some people may enjoy the benefits of having extra security when logging in, but after a while it can delay things having to keep verifying yourself and your computer just because a change in IP on the network happens. Paychex also charge a premium on next-day processing for payroll.

Overall: Our company is currently using Paychex Flex to process payroll, issues reports, and process paystubs for employees.

I am very please with Paychex Flex.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It allows me freedom to process the payroll very easily and efficiently. I can process from work, home, or anywhere I am.
A rep is always there if I need help, tho.

Cons: I can not really think of any at this time, I did need some help at first, and I am able to call and speak with Paychek rep. if I need too.

Overall: Ease of processing payroll, less paper work, better footprint for society....

Taxation made easy

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: taxes can be maintained very easily and with no hassle. this system withholds all the appropriate mark ups and files very easy.

Cons: it would be great if the system tracked appraisals as most of the other systems do in this case which can affect the payroll.

Pretty basic HRIS platform to house data

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easily stores necessary employee data and time punches for payroll. Easily allows employers to navigate their company info in one system

Cons: Can feel a little archaic and old as some other HRIS platforms integrate employee engagement type portals. Paychex is good at data storage.

I am tired of the constantly changing of the way the system works.

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I do like the quick access to the payroll reports all thought it took several months to get it right.

Cons: Every time I log the page set up has changed and I am continually trying to figure out what to do next.

Overall: I get the payroll processed that is it.

I enjoy the memorized reports and ease of use.

Mar 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very intuitive and gives you a great look back period to run a custom report based on your specific needs.

Cons: Sometimes it doesn't go far enough back in time when i try and use my custom search, we have calls for employee verification that goes back many years.

Overall: I check both sick time used regularly, people ask for check stubs all the time and I also check to verify start and stop dates for employees regularly.

I used paychex briefly when I started up my small business.

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I liked outsourcing my payroll. It was my first experience dealing with small business payroll so paychex was a good start.

Cons: What I liked least about paychex was that they didnt do what they said they would do. They quoted me a rate and didnt talk about a change in that rate and after I noticed the change they wanted to lower the rate again to retain me but didn't offer a refund on the amount they overcharged.

Overall: I experienced time freedom from outsourcing my payroll.

Paychex is a great payroll provider

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: We've used paychex for a few years and it has worked very well within our company and integrates well with our accounting service

Cons: It's generic so I think it's best in smaller companies but it's a perfectly acceptable payroll system.

re: Keri Boody, very satisfied, if i have any issues she is quick to respond/resolve.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, I can get into my account and find my reports easily, and print them up. I am not very tech savy, or fond of changes, but I am glad I returned to Paychex. It is also nice to be able to call
and 99.9 percent of the time I am able to speak to someone.

Cons: There really isn't anything that comes to mind about what the CONS are for this software. I have been to other payroll companies, and the reports were confusing and hard to retrieve.

Overall: Peace of mind that I do not have to make phone calls and wait for someone to guide me through.

Made being a treasurer easy.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company takes all the pressure off of making a mistake from a volunteer organization. Everyone is so easy to work with and if we forget to set up the hours they always call. They are friendly and never think a question is silly. Makes changing officers easy.

Cons: There is nothing that I have found that I do not like or appreciate. Their help is wonderful and they understand that this is not a full time job nor lifelong and does not include benefits.

Overall: When officers change, the facilitator isn't worried about not receiving pay or being late.

Very user friendly software. The dashboard is easy to navigate to all aspects.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything is just a click or drop down menu away. A library of past reports, whether it be a W2, tax return, or check stub, are all available to you in the reports section. I work for a business that has several separate companies under one parent company. I have one login to gain access to all the reports I would ever need when an employee comes in with a concern. It is actually quicker to login and get what I need rather than thumbing through file cabinets.

Cons: Everything is internet server based..... no go around that. Having a business in a remote area, you don't always have the best internet connection. Every once in a while my system will hang while trying to download some larger reports.

I like the ease of being able to sign in at any given time and have access to information at my finger

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like being able to have easy access to individual reports for people so that I can locate and print THE form I need and not a batch of 15 when I only need one!

Cons: It takes me a while to figure out where things are located on the site and are not always in a logical location. If there is a "search" bar, I am not familiar with it.

Overall: Quick and easy access to forms for employees--especially past pay stubs!

No major comments to add here.

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of processing payroll. We are also able to add employees and terminate employees pretty easily.

Cons: Running reports are some times challenging - would like to get a census report, but there is really no report that exists without pulling pieces together. Would like the employees to be listed in alphabetically order as an option.

great company to work with; software very user friendly

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: our payroll specialist is amazing. detail oriented, prompt, friendly. payroll always arrives on time or ahead of schedule. easy to work with.

Cons: there are no complaints about this software / company. they do a great job. we have been bery happy with our payroll

Capterra-loader

Better than Paylocity, but not by much.

Mar 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It proves to be more intuitive than other payroll services I have used. The payroll processing screen is easy to use, and employees are easy to edit right from the main screen. I don't have to go into each individual check to edit holiday hours, for example, if I choose to display holiday hours in the main screen. Employee profiles are also easy to use and not lacking any fields. It is more basic than other payroll services I have encountered, but perhaps this is why I prefer it -- there isn't as much to screw up.

Cons: Customer support is lacking severely, but this is true of most payroll services I find. They are often too busy or you get different answers each time you call in. As far as the software itself, it tends to run a bit slow depending on your browser and I often have issues with getting it to load or not saving changes because of a loading issue. It's "glitchy," but I do not have many issues with the layout or features.

EVERY time I have contacted my rep I get first quality service and follow up. Very happy!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Too many pros to list; however, the main "pro" would be ease of use. Nothing complicated. Everything spelled out in a logical, useful manner.

Cons: Can't think of any right now. Any time I thought there was an issue with the software and called for support, I received a patient instruction on use and it turns out it was a user issue, not a software issue. So thank you!

Pretty easy to use. Great customer service!

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Great customer service! I have used the software for 7 years. It is great with payroll and being able to look for yearly reports.

Cons: The biggest con I have is once you get used to using it they change the desk top. It's not hard to figure out but once you're used to it changes.

Good but not great

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For me, the software is definitely easy to use. There are not that many link so it is definitely easy to use.

Cons: for a person who are not a tech savvy, it might be a bit complicated because you have to know exactly where to click. Otherwise you will just end up in the home screen.

Great for simple payroll, difficult to get any useful reports, can't run sql queries against it

Mar 20, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: With this software it is easy to distribute the time card adjustments and vacation approvals to the direct managers

Cons: custom reports are difficult to get and customer services is a little slow to help. It would be much nicer if we could connect directly to our data but we can't

Pleased with this all-in-one HRIS system

Mar 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We were with Paychex, left for what sounded like a more promising system (terrible move), and came right back to Paychex! They are continually improving the product features and functions and we have been very pleased with the services!

Pros: Paychex has become a great all-in-one solution for our HR and Payroll needs. Onboarding, Payroll, Benefits, Human Resources... the system has greatly helped us streamline our processes! Dedicated account representatives that are very prompt/responsive.

Cons: Sometimes tricky to use the system when a Paychex rep is also in the account, or if system updates occur during business hours. Custom reports can be a little complicated.

Very convenient and easy to use

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy to learn and use, and the mobile app is very handy when you're on the go. I also like the ability to look at your entire weeks hours whenever you want

Cons: Not really any cons when things are running smoothly. But things haven't always ran smoothly, every once and a while a time punch will get mixed up or I've been unable to access my hours before. All were resolved though.

Overall: Mobile app is really handy

Great portal for employees

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very secure. Easy to see everything you need all in one place - paycheck stubs, W4s, vacation time, etc.

Cons: The security can at times be tedious. The system would require me to get a text message and enter a code every single time I logged in.

Terrible interface. Horrible customer service. The company appears to be dishonest.

Mar 18, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There was nothing I liked about the software. The software program was confusing to use and the reports were hard to find and print.

Cons: The customer service was terrible. I had to call and write emails to many different representatives about getting the quarterly report filed properly, receiving the end of the year W2 form and eventually cancelling them which took six months for them to close out the account properly.

Overall: There were no benefits from this software. The basic reports were confusing to use. The customer service was terrible. The company was horrible about getting the calculations of the taxes correct.

Easy to access and work around.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can view weekly payroll reports and quarterlies easily and it is easy to get at the W-2's when needed.

Cons: I sometimes am not able to see employee information that I need and will have to contact my payroll specialist.

Used Paychex flex for years in two different companies. Gave up due to increasing prices.

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use....and very comprehensive. Paychex had a few perks that we don't currently have with our new payroll system. Was looking into healthcare options when we decided to change vendors.

Overall: Ease of use and lots of perks that come with the comprehensive plan.
Cost kept rising over the years. It was not always easy to contact assigned account manager in a timely fashion which was frustrating. Perhaps by now they have a CHAT function so you can reach someone immediately.

Payroll Made Easy

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I would recommend Paychex for small business payroll.

Pros: Paychex has a great number of resources from forms to HR issues. You can add an HR feature and get personal assistance along with employee handbook. We has never had a problem with their custom service. Overall a good company to work with and they work at keep you up to date on yearly changes regarding payroll.

Cons: Some of the extra features are a little pricey. We were not that impressed with the process to get the employee handbook put together.

Capterra-loader

Quickly access all of your payroll needs.

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy the ability to quickly view hours worked, available PTO, deductions, and any other payroll related information.

Cons: I can not change address and tax information without submitting to an admin. This may be a specific setting.

Overall: All payroll information