Paychex

Paychex Flex

4 / 5 343 reviews


Average Ratings

343 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Paychex
  • www.paychex.com/

About Paychex Flex

Paychex Flex reduces the complexity and risk of running your own payroll, while ensuring greater accuracy with up-to-date tax rates and regulatory information.


Paychex Flex Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Paychex Flex Reviews Recently Reviewed!

Easy to Self Train

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and self-training. Value is good for products available. Minimal support needed. Good service on the one occasion have needed

Cons: Filters aren't automatically saved for next use. Log in to software is way to many steps. Username, test question, password, yes/no safe computer, and code.

OK

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Its ease to sign into, I like that if I contact my Payroll specialist Christy, she is always willing to help me with a problem

Cons: I liked the old system for bringing down your reports, it was more efficient and less steps, less paper.

Love Paychex!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY easy to use! Never have to worry about messing something up because it won't let you. Customer Service is always available and always good.

Cons: Paychex flex is great but Paychex Time and Labor (TLO) seems a little outdated. This could have improvements made.

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I am strictly a "reviewer" of this software. I only log in to view my pay stubs.

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to log in
Easy to find what I'm looking for
Organized menus and navigation
Not cluttered
Good way to see the details but still get direct deposit from employer

Cons: I'd like to see more information other than what is on my paycheck (in a profiled manner), such as accumulative taxes that come out, current salary, etc. This is most likely something my employer can do,

Still learning the product

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Employees and employer can both access easily and keep up with enrollment periods. I also like that it automatically tells you there insurance start date.

Cons: I'm not sure if I'm doing it correct. It seems like everything is going in, but I'm not 100% I've done it right.

Just okay

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Fine if all you want is a payroll option for a small company

Pros: Easy to find most things, constantly improving items, easy to print out paychecks and standard reports.

Cons: Connectivity is spotty, customer support can't always fix problems or can be condescending, ad-hoc reports are limited

Their system is user friendly

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to use and not complicated like another system. They also have a lot of useful features and custom reporting that I use a lot.

Cons: They kept changing customer service representative. I've has some good ones but some are not trained. Also, when they are out, they leave me hanging. No back up and I have to call general 1800 customer service.

Average Payroll Software with Horrific Service

Nov 08, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: ADP is hands down the superior service provided for marginal more expense

Pros: - Attractive pricing with negotiations - Performs all necessary payroll activity in one location and sign on

Cons: - Horrific level of service: Tax documents not sent by deadlines, personnel unwilling or unable to help, implementation leaders with limited service and knowledge - App of inferior quality

While we haven't yet begun with the Flex version of the software, we have been very disappointed with the overall customer service provided.

Nov 08, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: In general, the largest concern is the poor customer service we have experienced.

Pros: The software provides for very minimal downtime. Reports are easy to set-up and run automatically without errors.

Cons: Preview does not always interface seamlessly with HRO. Changes made in either system do not always transfer correctly.

Paychex was an average company

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Paychex was easy to use. I did like that we did not have to use batches anymore like another co pant we had before.

Cons: They did not do what was offered at the point of sale. Was not happy with customer service. Filed our taxes incorrectly.

Paychex has FINALLY gotten it right

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons: One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Overall: Payroll reports for my clients are at my fingertips!

get what you pay for

Nov 07, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The system and the implementation costs are well priced. Implementation is great! The implementation managers do awesome.

Cons: Once we left implementation the level of service went down. The ease of the for managers and approvals is not intuitive.

Easy to use, didn't require training, pretty intuitive

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Payroll specialists are very good and on top of their game. Easy to use from anywhere, never down, easy to get reports any time, easy to add in deductions or bonuses, customizable in general.

Cons: If I make a mistake, then go back to fix it, for some reason twice now it would not take my edits and I had to call to fix it, really annoying, I hadn't submitted yet.
Tax questions/DOL questions - you have to wait until they get back to you, no way to know when they will, who is working on it, etc.
Every change needs to have an accompanying form sent in. Very annoying, So if I change it, I have to fill out a form, print it, sign it, scan it back and send it, for every little change. Change an address, form, change a rate of pay, form, change a bank account, form, someone leaves for 6 weeks medical, form out and form back - you get the drift.

Overall: Easy, consistent payroll service. Inter-department communication could use some work.

Paychex is Great!

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Paychex is very user friendly. I like how everything you need to know is in one system. Makes things easier.

Cons: Logging in is time consuming sometimes. Paychex goes out all the time causing you to not be able to clock in/out on a real time basis.

It is very easy to yese

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is very easy to use. Everything is simple and self explanatory. I would recommend to others.

Cons: Sometimes the down time is inconvenient. Sometimes it freezes for no reason and you are not able to log in

Paychex Flex, best pay system I have used

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: By far the best pay system I have used in 15 years of using payroll software. I have even called from my personal phone from home to handle an issue and they took care of it by asking alternate info to ensure they logged into my payroll account.

Pros: This product has the best customer service as well as ease of use. Everything is right on our dashboard to the total of payroll and withdrawal including tax. For a small business this easy access is super important. Any questions? Their support team is very efficient and on top of things to ensure all questions or issues are handled immediately and effectively.

Good Website

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I do like how the website is laid out and how easy it is to run reports, set up new employees, and enter in payroll. In general the reps are helpful and you dont always have to talk to just your assigned rep to get answers.

Cons: When there is a tax problem, the only person you can talk to is your rep, who general doesn't know anything about taxes and can only pass the question onto the tax department. Once you ask the question, it can a few weeks before you even hear back from someone about the status of your questions. It gets put into a queue and you are not told if or when it will get answered. This is very frustrating when it comes to time sensitive tax issues.

Paychex services rock!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I appreciate my service representative, who is responsive and helpful at a moments notice, which if there is a problem, there is no wait time to get it addressed. Thanks Paychex!

Pros: I absolutely love the customer service provided at any time, but especially when I'm on a time constraint. I process the payroll and really don't have to think about payroll again until I process the next payroll. Superb service.

Paychex meets my needs

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Once I was assigned a new support person to work with, things flowed more smoothly. Paychex meets our needs with 100-120 employees.

Pros: Ease of use and my assigned support team. The system is setup to allow me to make changes in Payroll, with changes automatically updating on the HR side.

Cons: The original support person I was working with!! Also, the ACA setup/maintenance costs are unfortunate. Tracking ACA on my own - cannot justify spending the money.

Paychex Flex gives me peace of mind

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros: It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons: I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

I love Paychex

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, the best payroll platform I've used.

Pros: Ease of use Use from anywhere Platform is flexible enough for almost any payroll scenario Allows employees to view their accounts from anywhere Customer service is there when you need help

Cons: Platform changes and updates sometimes create confusion Our customer service rep changes too frequently

Easy to Use as An Employee

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Information is easily at your fingertips just by logging in to one website. I find it to be easy to navigate.

Cons: Can use additional user-friendliness. Sometimes it is hard to find the things that I am looking for.

HR Manager

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Most of the steps are located on the dashboard - overview of the information is easy. Data Entry is easier than Paychex review.

Cons: You have to finish one task before moving forward with the next. Checking information between two portals has to be completed before any updates can be made. I understand the feature, but if it would be possible to log in to two at the same time having on separate screens would improve the data updates a lot. Understand the safety of being able to log in to the same profile twice can be challenging.

Overall positive. Could be a little more user friends.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Straightforward product. Easy to log in and off. Easy ability to see information quickly and to make changes as needed.

Cons: Too clunky moving between screens and tasks. I find myself having to go back and forth between tasks and the software is not as intuitive as I would like. Furthermore, it should be easier to make changes to staffing hours and time off.

Overall: Ease in computing hours and time off for employees and good at keeping records of sicktime vacation etx.

Accounting

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: overall, it isn't bad but could be better

Pros: Pretty easy to use once you take some time to look around. Easy to add new employees, reports are there, and help when needed.

Cons: could be more user friendly, easier to find options, available to do more things on your own and not have to call in so much.

Cool feature

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can use without assistance. I like that I can pull pay stubs and tax information at my convenience

Cons: sometimes some of the features dont work so I have to call my payroll specialist. This can be frustrating

Paychex is a real time-saver

Oct 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I totally love having Paychex on my team.

Pros: I love that my payroll is done every pay period by someone other than me. I don't have to take time away from my business to attend to it. The way we are set up, everything is automatic and I don't have to remember to do anything. Just as important is that Paychex maintains our payroll records and files all the government forms and returns. They handle paying the taxes. My experience has been 100% positive. I know Paychex takes care of things on time and correctly.

Cons: The biggest problem I have had with Paychex is in trying to learn how to use it and in accessing reports. I am not a technology-oriented person and I struggle to make my way through the training videos.

Overall the experience has been positive with ease of use and features

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the flexibility of the software and the options offered to our employees. We have several employees that use the mobile app as well.

Cons: Sometimes there are errors that appear that have been remedied, I'm sure in the onboarding process. Some of the links to retirement are frustrating sometimes.

Simple solution for complex problems

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Glad we made the decision to move!

Pros: Easy interface with data laid out in functional and intuitive manner. Previously, to obtain data required lengthy and cumbersome assemply from many different sources. Not any more!

Cons: No direct import feature to quickbooks. Requires manual translation of data into quickbooks to maintain proper P&L and cost accounting.

Everything all in one place

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use. You can change your deductions for your 401k/IRA and your Flex Spending Account without having to wait for the employer to process the paperwork.

Cons: The one thing I would like to see in the platform is the employee's paychecks on the system so the employees could check their individual time.

Best of the best

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This relationship I would recommend and do over in a heart beat.

Pros: Easy peasy usage. There is enough other stuff that goes wrong or is difficult to deal with. Paychex Flex gives me peace of mind and ease of use.

Great Experience!!!

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had an overall great experience with Paychex Flex.

Pros: It is very easy product to use. The customer service is great as well. Everyone is always so nice and willing to help me immediately with any issues that come up.

Cons: I wish I could create more customized reports sometimes. For payroll purposes, I have learned I can find most information on the standard reports, but occasionally I want to create 1 report with several categories or information. Yet, I have to run several different report to obtain the information needed.

Paychex makes payroll easier on time

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love this software makes my payroll and tracking so much easier and less time consuming

Pros: I do not spend hours figuring out deduction and hand keying all the entries. I dont have to keep track of garnishment payments because it is done directly by Paychex.

Cons: When you need to void a check it can become a little complicated if they have a garnishment or deduction

PS Review

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Paychex is very easy to learn and to function within. It makes training new users on the system very easy as it is extremely intuitive.

Cons: Glitches in the feed of information between systems can occur and be a bit of an inconvenience. However this does not happen very often.

I am the administrator and user of the software

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is exceptional. Dedicated individuals who are extremely knowledgeable and never make you feel that you are bothering them when you have a question or need help.

Cons: It took some time to understand all the ins and outs of using the various modules, but, very doable especially with the great customer service.

Overall: Great payroll software where all regulatory filings are made on your behalf.

Easy to use

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we have been on paychex for a few years now and it is easy to understand and staff have no problem using it

Cons: often times to system will go down and staff are not able to punch in and out so we have to manually go in and do it.

Formatting is not attractive and user friendly

Sep 22, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: The format should be much more user friendly and have clearer delineation of when inputting time in the system.

Pros: Inputting time Reviewing your time Retrieval of W2s Retrieval of paystubs Option to switch in-between time pay periods Able to make adjustments to your time after payperiod has past

Cons: Not a clear delineation of where to input date and time. It appears as if it's going on the other line. Also, you are able to see other employee's time, which is a huge problem.

They can't seem to get it working

Sep 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been with Paychex for over 10 years. We had no issues with the old Preview program other than it was outdated. Was looking forward to the migration to Flex so that employees had electronic access to their information and we wanted to simplify our timekeeping and have a solution integrated with the payroll processing. The migration has been a terrible experience. We have processed eight payrolls since we migrated and we still have a lot of unresolved issues. The worst is manually calculating labor distribution of wages and taxes. Payroll eats up so much of my time these days that I'm behind on everything else. And I'm being charged for this! We are currently shopping for a new provider.

Pros: Employees have online access to pay stubs, W-2s and other information, although we haven't used this feature yet since we have been waiting to make sure the program works for us in the back office. (We didn't want to introduce something to the employees and then have to take it away.)

Cons: No parallel testing took place to be sure it worked before going live to the new Flex platform. Not receiving alerts when entering vacation used more than employee's available balance; labor distribution reports do not distribute employer taxes; vacation used by salaried employees being paid out instead of just deducting the hours used from their balance; when someone from Paychex (such as your rep) logs in to your account while you are working in it, your changes will not save, child support entry could be better if it wasn't so difficult to locate the agency code

A relatively good experience - mostly positive with few complaints

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the video trainings. I think that the system also offers a plethora of awesome features that can meet all of our companies needs.

Cons: The customer service has been suboptimal - but maybe it is just our particular payroll specialist. He has actually been great mostly, it has just been difficult to get a hold of him.

Overall: The price is right and the features are endless!

Paychex HRIS

Sep 15, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I believe this software is fine for a small company with less than 50 employees. Above 50 employees, it is cumbersome and does not produce needed HR reports.

Pros: Easy to tab from one subject to the other. Allows employees (if set up to do so) to enter in PTO requests. Managment approval for these requests produces an email to the employee with either an approval or a statement that it is not approved.

Cons: Training section produces TERRIBLE reports no matter what parameters are set. Also, when you "rehire" an employee, the system does not easily recognize the previous data.

Conversion could have been better

Sep 14, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Once you get everything set into place its a good platform but getting to that point was difficult. Great if you have a very basic payroll to run.

Pros: Easy to use once you learn how to use it. The customer service reps really want to help and they will go out of their way to help you but you really have to insist on getting help. Checks/Deposits are always on time.

Cons: TIMECLOCKS- They gave us so many issues at first. I don't think they were built to take a large number or punches (we have about 150 employees). We used to have our employees punch out for breaks and the clocks would freeze multiple times per week. Once we eliminated the break punch the issue stopped but I wish they would have told me that this would happen. Conversion: Do not let them talk you into a quick conversion, push dates back if you know they are not ready. Our first 8 or 9 payrolls were a nightmare.

Mostly Satisfied

Sep 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Mostly a good system. Would have liked more assistance in getting reports that I needed. As it was, I had to self teach and it took too long.

Pros: I like the reporting capabilities. I liked that we could add custom fields for your specific needs.

Cons: There was no training on all the changes made to the system. Especially the reporting. We also had to figure our for ourselves how to add custom fields to accommodate our specific needs.

Function, but basic features and not visually exciting.

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Add on different services with one user login. The different added services sync immediately across the flex platform.

Cons: It doesn't have a modern look or feel. The reporting features do not provide strategic insight. Reports just pull static data.

Overall product is very good however, it is difficult cretaing your own reports ie a payroll summary for one individual for a specified range that could be improved via a drop down menu, meaning you simply click on a particular emplyee or group of emplyee

Sep 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to print out my own reports and save them via pdf on our network drive rather then keep a bunch of binders with paper data in them. Saves space for storage

Cons: The Report writing feature could be simplified via drop a down menu similar to when using products such as Quick Books or Peachtree. In those products that have drop down features that allow you to add change or delete columns and also specify a date range.

Useful for smaller company under 500

Sep 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: HR side of Paychex isn't very appealing

Pros: Good product for smaller company not needing much functionality. Able to do weekly payroll that is very tedious.

Cons: Needs to update platform to be more user friendly. Pricing is a question when looking at functionality of platform.

Disappointed

Aug 17, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I hate giving a bad review, however, I hope I can help someone else avoid a bad choice. We are extremely disappointed in the ethical failure of our salesperson -- we asked specifically if the the systems we were looking for were fully integrated and they ARE NOT.

Pros: We can pull out any information OURSELVES that we put in! LOVE that. Most of the customer service representatives are knowledgeable and helpful, as well as professional and friendly.

Cons: Various features like payroll, onboarding, HRIS, etc. are NOT fully integrated as we were told by their salesperson. Also, it is frustrating to have several different contacts for customer service depending on which feature you have an issue with. The MOST frustrating issue is their time and attendance (TAA) module. IT SUCKS. Employees are EXTREMELY frustrated with it which leads to managers' frustration and them administrators being frustrated. The mobile punch app is very inconsistent which leads to incomplete timecards which requires a 2 step manual process for employees to correct IF they can correct it -- HUGE issue for the technically challenged. Many times employees cannot correct the TC which leads to the manager or an administrator having to correct it. It has taken us 8 months to get the employees and managers trained and some managers reviewing TCs DAILY to make sure we can process payroll by the deadline.

Not a system to scale with when experiencing high employee growth

Aug 17, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I think this system may be better suited for smaller employee groups.

Pros: System is robust, they handle a lot of reporting and compliance for you. All of our reps are incredibly helpful and available whenever we have questions.

Cons: Interface is bulky to use and differs user to user which can be frustrating. To set up a new hire in the system you must navigate to nearly 6 separate screens. UI/UX is not friendly for a tech company like us to use. We are currently evaluating new options.

Great for Very Small Companies

Aug 17, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I think the ease of the system for a organization just starting out is a major positive of this system. If you want to automate the payroll process, as well as have a system that can create reports for your organization, this system is a great one to start out with when you are small.

Cons: It is not really a system that works well for organizations with more than 50 employees. The system was great when I worked for an organization that had ten employees. But, once I got to a company with more than about 30, it did not work as well. There is a lot of manual components to the system that I would want automated since its purpose is to automate.

We had a lot of hands-on guidance through the transition. The product met our needs at the time.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Running payroll with Paychex software was fairly straightforward. It was a breath of fresh air after using ADP software.

Cons: When we transitioned, there was not a lot of printed support material or tutorials. We really needed a live person to walk us through everything, and other live people available to answer our questions. This has probably changed by now.

Since we started the cusiness 12 years ago, Paycjex never skiped a beat.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you Paychex Team.

Pros: The product is easy to use, always available the results and report are timely and accurate. The reports satisfy the accountant and the insurance company for the workers comp annual audit.

Cons: No Cons, just Pros and the staff are Pros and great to deal with when needed. Their phone support and online chat work very well and I have never had to deal with a question or isuue a second time.

DO NOT BE FOOLED - MULTI PLATFORMS SOLD AS ONE

Aug 10, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Use ANYONE else

Pros: We left and went w/ a company that truly IS one platform. The MULTI systems do NOT fluently speak to each other. It is truly at least 3-5 different platforms being sold as one. It isn't!

Cons: Systems do not speak to each other. It does NOT save time. They couldn't provide us our info on a CD or anything when we left.

ok, not great

Aug 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: If you have a straight forward payroll this software will meet your needs. The company that I was using this for has a number of complicated pay differentials and it just couldn't handle it.

Pros: Inexpensive, customer support was good. Not a lot of training required to process a pay run. Reports can be built easily if you have basic program knowledge.

Cons: Quirky at times. 3 separate software pieces didn't always communicate well. Payroll wasn't able to handle all of shift differentials, which meant a lot of manually entry and calculations.

A simple software for simple companies

Aug 08, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: If the company does not have a lot of special earnings and deductions code and has very simple transactions.....this platform is o.k. BUT, if the "small" company has complex transactions such as RSA, RSU, NQSO, ISO-Disq Dispositions, ESPP Gain, etc....FSA/HSA.....this platform is not too user friendly.

Pros: I like their report writing feature. I like that fact that the product is in the cloud. However, if 2 or more are in the system, you are limited from saving or entering your work. There must be a way to override this, example....if I am in the Payroll module....and someone else is in the People module....then we should be able to save our work because we are in 2 different modules or spreadsheet. As long as you are NOT in the same screen, the system should be able to save your work.

Cons: Not very organized in the way reports are presented. You have to look all over the place for find what you are looking for. HR and Payroll info is not in sync at times. We terminated an employee but employee was still in paysheet.

The software does wht it's supposed. Can't argue with that.

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that I can plan the payrolls while also being able to to keep track of them along the way.

Cons: It might be my own personal preference, but I wish it was a bit easier to use. Maybe a more user friendly interface to make tracking of payments easier.

Very professional and efficient

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Always on top of our account whether it be for routine payroll reporting or special requests. Always efficient and professional.

Cons: I do not have any criticisms at this time. We are completely satisfied with the service Paychex provides.

Not very robust but affordable and Excellent customer service!

Jul 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Affordability and dedicated, capable Payroll Specialist (current one is, but not all are). Reports are decent and readily available. They have an optional integration with G/L.

Cons: System can be slow, errors occur from time to time. Fortunately, fees are waived when they do and nothing has been detrimental to our business.

Sale representative dropped the ball - Jenna Sarmento

Jul 11, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Sale rep promised a lot but not all are delivered, what was delivered were incorrect! Very disappointing experience. Not able to log in to online access since setting up the account, help desk not able to resolve it.

Pros: Nothing so far. Haven't got any good experience since signed up. Information given by sale rep is not always true. Just trying to get you to sign up, once you signed, no responses at all from the sale rep.

Cons: Transition over is slow and messy just because the lack of communication between the sales rep and the payroll specialist. Information provided to sale rep was not passed on. First payroll was screwed up.

PayChex Flex in Relation to Mid-Size Groups

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: N/A

Pros: Quick set-up for small business needs in regards to processing simple payroll performance. Geo-Fencing set-up is functional and a great concept, but unreliable..

Cons: Severely manual from an employer perspective. Not functional for the needs of a mid-size group. Not integration compatibilities through silos for benefits, recruitment, or talent mgmt. Too many system updates interrupting daily office functions. System malfunctions weekly under Time & Attendance. (Overall, not that reliable)

Public Companies BEWARE

Jun 27, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I cannot recommend this product to any public company. If you are private and less than 100 employees, this might be a good product for you, until you go public.

Pros: Fairly easy to use from administrative side. That's about the only positive statement I can make at this time.

Cons: You cannot manage your employees whom are exempt. It must be done from Paychex side. The handling of stock for employees whom have moved from state to state is unacceptable. You cannot process them both stock transactions on the same date. This makes the process particularly burdensome. The customer support from Paychex Flex is at an unacceptable level. Managers of the customer representatives do not get involved enough in to help resolve the technical issues. We have asked to discuss multiple items with the technical support but this has not been done.

my company uses work compass for fsa, w2s/tax info and our 401k

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it's easy to use. the information is right there. the upgraded dashboard has been helpful. it's nice having an easy way to access your W2s.

Cons: It does seem like there is quite a bit of system downtime. I'm not sure why FSA info pops up in another window.

Overall: easily can hr related info

I find Paychex Flex very easy to use. The app is great and very convenient.

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to use the system from my smart phone is amazing. Just before I left for vacation I changed my deduction, unfortunately due to user error I had them deduct too much money from my pay check leaving me with a lot less than I expected. In a different environment I would have had to wait until I returned home the change the setting and therefore leaving my next paycheck with the same deduction. With the app I was able to adjust the deduction properly and my next check was the amount I was expecting.

Cons: The feature to submit you time off is missing an important function. It does not give the user the ability to see what has been requested until the request has been approved. It's very inconvenient for someone who's manager isn't monitoring the queue on a daily basis to approve their requests.

Overall: I love the ability to access my paychecks remotely as well as change my deductions at my convenience.

The latest version is OK, still feels clumsy to navigate and takes time for pages to load.

Jun 23, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality

Pros: Somewhat easier screens to help you find the exact page you need compared to previous versions. Not much else

Cons: Requesting PTO logic needs to be revised. You can't see pending time off or anything approved until that time has passed. If you could see a pending list of time off it would be helpful. Not enough information is displayed at once, there are too many sub menus users have to go to to find the correct page. Need the ability to run ad hoc 401k statements and see old ones too.

It's OK overall.

Jun 23, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: I like that it contains most of my HR data in one space without having to login to disparate systems to get a complete view.

Cons: The site is Flash heavy so it is inaccessible using a mobile browser. The iOS app leaves much to be desired.

Paychex has changed our payroll service for the better!!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: they are great!

Pros: Paychex has been great from implementation to functionality. VERY user friendly and customer service is extraordinary.

Cons: As of the moment, I have no Cons for Paychex. Everything has been great-no complaints. I would like a lower cost (but that's with everything, they are not over priced what you get)

paychex review

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: paychex review: i have been using this software for the past year. i already submitted a review and i believe they paid attention to my review because the software is easier to use now and there is less steps to get where you need to. i am happier with paychex now

Over all its a good tool for multiple entities

Jun 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easy-to-use & customer support are fantastic. Just a call & they would get it done very fast. The tool is light & fast to use.

Cons: Still need some improvement with functionality. They should sort out the Flash plug-in issues & alot of mobile platforms wont support it.

Convient and easy to use!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I personally like how quickly you can enter everything in along with checking all employees hours ( especially when you have a lot to go through). They also are good at reminding you to put it through or let you know to get it in earlier if there is a holiday.

Cons: We have a different schedule then most companies and its hard to integrate that in with Paychex so we do it separately. Other then that I have no cons.

Overall: No more issues with payroll everything runs smooth now.

We have been with Paychex Flex since January 2016.

Jun 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Robust system (payroll/time & attendance/benefits administration/HR/applicant tracking & onboarding) for an economical price.

Cons: Site under constant improvement to improve functionality for larger clients, but improvements still have bugs/issues. Client cannot be in the system when Paychex is working. Few employees understand the entire system and how each module interacts with one another.

Overall, easy to use except for technical problems.

Jun 08, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to use and is easy to keep track of hours.

Cons: Stops working alot making us unable to clock in or out which messes up our time sheet.

Easy to use, all-inclusive payroll solution

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I recommend this payroll solution to any enterprise, large or small. The functionality and customer support provided with this product are second to none at a very reasonable price.

Pros: Paychex offers the most seamless payroll solution I've used to date. Tasks ranging from new employee entry to uploading time logs are made effortless. Paychex Customer service is equally amazing - our assigned representative is always within arm's reach to help when needed. It's a huge relief trusting that all employee salaries, tax withholdings, and deductions are being actively managed through a capable payroll solution.

Cons: The only downside to Paychex Flex is their reporting features. Some reports are hard to locate or can't be customized. After learning the system, though, I've learned to retrieve any necessary data with relative ease.

They make updates often and sometimes info will disappear.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Payroll is easy to use. There isn't a whole lot to do once it's set up. The reports are easy to run and some you can customize.

Cons: It changes a lot and sometimes information that you entered changes or disappears altogether. Sometimes taxes for employees in another state are removed or added without me even logging into Paychex.

Overall: The ease of running payroll.

PAYCHEX FLEX

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: PAYCHEX FLEX IS VERY EASY TO ACCESS. I LOVED ALL THE FEATURES IT OFFERED AND HOW IT SHOWED US EVERYTHING

Long set up easy system

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: System is easy and good for multiple entities. Payroll is easy and the functionality of employee records was great

Cons: Payroll set up took ages. It still does not function correctly. Implentation was 4/2016. Not thrilled with this.

Have to use it

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My company uses this for the timesheets. It is very easy to track how many PTO hours I have and what days have been approved.

Cons: I don't like that I cannot copy last week's timesheet over to this week. Would save so much time if I could.

Amazing

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So easy to use, cheap, convient! I have enjoyed using this service for my business in the past year or so.

Cons: None yet, sometimes you get a lot of emails but nothing else other then that I can really complain about.

Loading is slow

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use software. Clock in and out buttons are right on the home screen. Pay stubs are also right on the home screen. Very easy to navigate.

Cons: Loads slow or times out. Sometimes takes minutes to load and when you have to punch a clock that can cause time card issues

Excellent company top to bottom

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paychex has been top-notch for over five years, when I switched to them from another payroll company. I operate a small seasonal business with about 10 employees, and from the beginning I have received all the support that I need for my payroll and tax responsibilities, and at a more reasonable rate than I was paying before. I deal with one single payroll specialist every week (unless she is on vacation or something), which I love, and if she is unavailable the fill-in specialists have been able to take care of my payroll, which is not quite standard, without any issues. The website took a little getting used to initially, but I download my reports from there every week, quarter, and year, and everything is easy to find and use. I couldn't recommend Paychex more highly, at least for any business such as mine.

Cons: If anything, I feel that it would be good to consider a website review and edit - I do not have anything specific to offer in terms of what to change, but it did seem a little confusing the first few times using it. I don't have any issues now, but admittedly I only log on to do the same thing (download the report) each week, quarter, and year.

The software was not uniform and did not cohesively coordinate or function as one unit.

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I would not recommend this payroll company for any of their services. We paid extra for the HR support and didn't get the support you can find with going online to HR supports.

Cons: It was very difficult to contact our reps to solve any problems. We had to schedule appointments to be able to speak to our own reps.

Never worked when needed

May 16, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Good customer service could always get the job done on their end once you called them, but calling in annoying in today's world especially if you needed to run payroll when you were vacationing in a foreign country.

Cons: Required the Flash browser plug-in which meant you couldn't use an iOS products or mobile phones to access and run payroll. Even on a desktop had to stop everything and update flash, restart machine, in order to run payroll. Site was buggy, simply didn't work, function wouldn't pop-up, etc. Would have to call in to have payroll run.

Nice Program But Just Let Me Login!

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the easy to use dashboard and that all of my pay stubs, as well as my tax forms, are easily found on the website without having to search through multiple links.

Cons: No matter how many times I log in from the same laptop, the program asks for two-step verification.

Overall, pleased

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: customer service is "iffy" sometimes mistakes are not corrected immediately upon notification

Pros: It is easy to enter necessary info when pay week comes, it is easy to enter new employees, the reports that are available are a good source of info

Cons: mistakes made pretty regularly, right at this moment I am getting an error message as I click to continue "Please tell us what you liked most about this product."

pricing should be better

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Help save me money on my payroll fees, which is getting a bit much for only 3 employees soon to be only 2. I think I could get others to use Paychex but they freak out when I tell them how much is the payroll fee is.

Pros: Paychex has been great. It was a hard start, just because New Mexico is weird but Paychex and the state finally got it all worked out. All papers are always filled out perfect that our sent to government. Everyone is so nice

Cons: Pricing on payroll keeps going up and up every year. I tried getting my employees monthly to save money but they said they would quit. :( There should be a better invoice charge for less than 5 employees cuz in 2 weeks I will only have 2 employees and will be paying the same for invoice charge. And one other big thing is that for the last 5 payrolls I HAVE TO CALL IN. This is getting frustrating cuz all the specialist says is that is his too busy and paychex is short handed to call ALL clients. REALLY?? I pay and have to remember to call my 3 lonely number in. Because of these 2 major things, I am starting to consider calling ADP to see how much their fees are. I am a small women disabled business. So I need what any money I can. I really love Paychex it is just these 2 major things that might make me switch companies.

awful

Apr 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: This product is a step backward from Preview. The site is not intuitive. It is difficult to navigate and confusing...even Paychex's staff is struggling with it. The data is not correct. We cannot access historical information from Preview even though we are with the same payroll company. Service is awful. Unresponsive, uninformed, unhelpful. I feel that every time I reach out to our 2 reps (yes, 2, not just one) they are out of the office. Actually had our "implementation specialist" tell my payroll manager he didn't have time to help her on our payroll processing day.

Pros: nothing

Cons: everything

Very satisfied , they are very professional.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are satisfied with our payroll specialist. Paychex have the expertise and the tools . The people are knowledgeable, friendly and timely.

Lack of quality and support from implementation and customer support team

Mar 16, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: The product is well done, however the implementation was poorly managed. Over 3 payroll cycles and still had payroll errors, audit were not conducted, lack of resources for the project for a large enterprise conversion. Poor customer support and project resources ended up losing the account, not lack of technological functionality of the product

Ok system, but clunky

Mar 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: We currently use the Paychex Flex system for everything (Payroll, HR, Onboarding, ATS)

Pros: The Onboarding and HR side of things aren't too bad. The forms and templates available for use on the HR side is a nice feature to have.

Cons: Not very easy to customize. System is clunky and not the most user friendly.

Look Elsewhere

Mar 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: As much as I would like to write something positive about this product, it really is hard too. The only positives are the people that are assigned to the account. I like who I work with. The product is another story. We have timekeeping associated with Paychex Flex and we have an issue with an employee every single day. Often times they cannot get in to clock in, lunch out, lunch in or clock out. Sometimes it's all time punches, sometimes it's one. There are times when the system just won't let you in period. Calling in for assistance, of late, the wait is about 5 minutes, but have been on hold for over 30 minutes. The reports, that's another story, the way it's sorted, it's sometimes hard to figure out where to go to get a report. The one thing that drives me nuts, is creating a report. I don't think you can do an ad hoc report.

Pros: It's easy to use

Cons: You name a problem and I've probably had it with this system. I've had out IT and Paychex IT on the phone, we made the fixes they suggested and the issues reoccurred.

Basic payroll

Feb 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: We have used Paychex flex and found its features to be pretty streamlined and basic yet get the job done for a small company. The services have been very affordable so we have stuck with it. The customer service is lacking and we have issued a new payroll specialist on a regular basis.

Pros: recently updated platform, affordability

Cons: limited features, customer care and representation challenges

All Around Payroll Hero

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Professional, knowledgeable, and efficient talent. This company can process your payroll from start to finish without errors. Also, their systems are very user-friendly!

Pros: Friendly customer service

Cons: It is expensive

Recommendations to other buyers: If you have a mid-large size company, then Paychex Flex is for you.

Unfortunate bad experience with setting up system

Feb 17, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have been enrolled with and paying for Paychex Flex for months. The customer service is horrible. I have even made attempts to contact a supervisor several times with No return call until I called another supervisor and requested a number for the regional manager. The person who was appointed to me rarely returned my calls and during our last conversation, I explained all the problems I was experiencing and he informed me that he was leaving the position and he would notify the replacement person of my problems, so they can be addressed and corrected. TO THIS DATE, I have heard from no one. I have been enrolled for a few months and still have to call the payroll clerk to submit the hours. This system is only a punch clock for us.....nothing else. Due to their follow-up, the lack their of and all of the problems I am experiencing with the system itself....I would not recommend. Once my schedule slows down, I will be researching other services and terminating Payflex. Sorry to be so direct.....bit it is all TRUE.

Pros: Employees can only clock in at designated areas.

Cons: Horrible customer service. System does not track location of employee. Employees have problems clocking in often.

Recommendations to other buyers: Do your research and choose another company

Reliable payroll service

Feb 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I've been using Paychex for several years. The quality of service really depends on my payroll specialist, which seems to change every year or so. I have had some great payroll specialists, but sometimes I get someone who is less on top of things. I always find it frustrating to send more than one request before something is taken care of, and especially frustrating if my payroll is not processed on time, which is very rare. Overall I've been happy with the service.

Eh

Feb 13, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Website is easy enough to navigate, however the customer service is very sub par for the amount of money taken out of my weekly paychecks.

Pros: Ability to pull up and download reports.

Cons: Customer service.

Recommendations to other buyers: Take the online training and skip having to communicate with a specialist. Run everything online.

PayChex

Feb 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I am currently visiting the idea of switching payroll providers and the ease of the system, user friendliness, and features are very attractive.

Pros: Ease of use and can integrate with HRIS platform

Cons: I have not been in the system to evaluate as of yet.

easy peasy

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: takes some time signing in but otherwise great and easy to use. everything at your fingertips

Everything Your Company Needs

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Paychex has everything your company and employees need to manage payroll. Whether your company is just getting started or you've been in business for a while, Paychex can help you keep your payroll clean and efficient. You'll save time, your employees will be happy, too. The online portal is great for employees. No need to keep paper records, Paychex keeps everything organized for you. Plus, it's secure. You can trust Paychex to get your payroll done right.

Pros: Great support Everything your company needs Excellent employee portal

Cons: Cost might be a consideration for small business or startups.

Mixed feelings about the product, but good customer support

Feb 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Paychex Flex is like the opposite of Zenefits: it's almost impossible to do anything online on the app, so you pretty much run your entire Payroll and Benefits functions through people with email and phone calls. For example, there's no way to track PTO/sick days -- you just have to make the entry for PTO when you're running payroll. You can't track new hire documents (like I9s or employee handbooks), so you need to do that outside of Paychex. You can't even get a quote for benefits without manually collecting several pieces of information about each employee and emailing that information to your HR account manager, who is separate from your payroll account manager. I'd say our experience has been mixed and far from smooth, but overall we've been able to run payroll and administer benefits adequately.

Pros: -Good customer support. Their account managers really take a lot of the burden off you when it comes to running payroll and figuring out benefits administration. And whenever something goes wrong, they bend over backward to make it right. -Competitive rates -Running wage garnishments is automatic, there are resources for disputing UI claims, and regulatory compliance matters are handled largely by Paychex

Cons: -The Very involved process to get started. We were missing features online that we were supposed to have for weeks or months from pure oversight. -Running payroll yourself is very complicated using Paychex Flex. So you have to do it via email/phone, which has almost led to our payroll not running on time on several occasions. -Running reports is sometimes impossible without Paychex's support -- they have to manually run some reports for you. -You have to track pretty much all HR-related tasks yourself: keeping track of documents, time off, setting up new hires with Paychex (there's no self-serve system online for new employees), etc.

Recommendations to other buyers: Get access to a demo account and actually test the products yourself first. Try ADP, Paychex, Heartland, and Zenefits, but try using them yourself before you decide.

employee perspective

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: our company switched to another HR firm that uses an in-house system. I miss Paychex flex and the detail and ease of use to get info about what I was being paid.

Human Resources Manager

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We decided to move to Paychex starting January 1st, so far has been a great change.

Pros: User-friendly, a lot of training online.

Looks Good on Paper but Implementation is yough

Jan 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Great people work at Paychex. The back side looks very helpful to payroll and for planning. Implementation of time and attendance has been a nightmare. But we are hopeful that it will get a lot better.

Pros: Payroll processing has become a lot simpler and less stressful for our Finance staff.

Cons: Punching in and out/ correcting time cards has been a complete nightmare for our hourly staff.

Recommendations to other buyers: Don't be a hurry.

Paychex

Jan 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: When we started to work with paychex I was very excited about what they advertise as a great customer service but things have changed and the software is having too many glitches.

Pros: Customer service.

Cons: The new system has too many glitches. Sometimes you can't long in or log out.

Recommendations to other buyers: Do no switch to them until they are all done with the changes.