Who Uses This Software?

Paychex Flex is an ideal payroll and HR solution for small and midsize businesses in a variety of industries, including retail, professional services, food service, manufacturing, and construction.


Average Ratings

747 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Paychex
  • www.paychex.com/
  • United States

About Paychex Flex

Paychex Flex is an all-in-one HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.


Paychex Flex Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Paychex Flex Reviews Recently Reviewed!


Paychex Flex gives me peace of mind

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros: It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons: I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Paychex has FINALLY gotten it right

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons: One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Overall: Payroll reports for my clients are at my fingertips!

Paychex Flex the next best electronic payroll system!

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Cons: Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Overall: The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me.

The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks.

What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Cons: The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails.

The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear.

Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Love the Ease if Online Benefit Administration

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

Cons: There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".

Overall: Survey software is not something that I usually recommend.

Excellent company top to bottom

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paychex has been top-notch for over five years, when I switched to them from another payroll company. I operate a small seasonal business with about 10 employees, and from the beginning I have received all the support that I need for my payroll and tax responsibilities, and at a more reasonable rate than I was paying before. I deal with one single payroll specialist every week (unless she is on vacation or something), which I love, and if she is unavailable the fill-in specialists have been able to take care of my payroll, which is not quite standard, without any issues. The website took a little getting used to initially, but I download my reports from there every week, quarter, and year, and everything is easy to find and use. I couldn't recommend Paychex more highly, at least for any business such as mine.

Cons: If anything, I feel that it would be good to consider a website review and edit - I do not have anything specific to offer in terms of what to change, but it did seem a little confusing the first few times using it. I don't have any issues now, but admittedly I only log on to do the same thing (download the report) each week, quarter, and year.

I have worked with Paychex for HR and Payroll purposes.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user friendly approach within the Employee Online Access. We had employees that were afraid to go paperless with pay statements but with a little training everyone began utilizing the system. I liked the time and attendance module which allowed employees to see their own timesheets and administratiors to make corrections/update their staff timesheets and approve prior to payroll processing.

Cons: I disliked the fact that the payroll module didn't link directly with time and attendance, we had thought that what was done in time and attendance regarding time off balances would automatically feed to payroll and reflect on our employees pay statements. But we found out that we had to do adjustments in both windows to ensure it matched.

Overall: We were able to reduce storage of paper statements that were never picked up. We were able to increase employee morale by giving our employees the ability to see their own data and make time off requests on their own.

Don't bite off more than you can chew

Jan 07, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that their Flex software is "live" and you no longer need to transmit hours as a file.

Cons: New features are released with glitches, representatives are NEVER available, it takes a lot of follow-up to get assistance and they pass you from representative to representative like a "hot potato".

Overall: We transferred over from Preview to Flex in March and have had some sort of issue (always a new problem) with running payroll from glitches, to inaccuracies in accruals due to incomplete data transfers to random errors like pay rates suddenly not being mapped to the proper pay components. Overall Paychex has great features and I love that our employees are offered the option to view their stubs and w-2s online and request time off but, I feel like they need to train their employees more on their updates and work out the kinks before they release updates because it causes a lot of unexpected error on the user end which cause a delay and inconvenisnce on our end.

Good Website

Oct 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I do like how the website is laid out and how easy it is to run reports, set up new employees, and enter in payroll. In general the reps are helpful and you dont always have to talk to just your assigned rep to get answers.

Cons: When there is a tax problem, the only person you can talk to is your rep, who general doesn't know anything about taxes and can only pass the question onto the tax department. Once you ask the question, it can a few weeks before you even hear back from someone about the status of your questions. It gets put into a queue and you are not told if or when it will get answered. This is very frustrating when it comes to time sensitive tax issues.

PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

Oct 18, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products. Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so. Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared. FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is. So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

Pros: Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Cons: Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before. Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Recommendations to other buyers: Thoroughly test drive FLEX and any other competing products before you sign. The devil really is in the details. FLEX does have features which PREVIEW didn't have. But as far as payroll processing goes, you might find many FLEX payroll features surprisingly slow, clungy and inefficient. Take your time to check them out. In summary, Paychex isn't the payroll company nor payroll products they used to be. Do not assume that every product offered will be good and will work out.

Extremely User Friendly

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: As both a Paychex user and admin, I love how easy it is to navigate, you feel that your information is secure and if you experience an issue there is very short wait when calling customer services (typically no wait at all). When you first log into paychex, there are multiple security levels that one has to pass depending on your preference. Also, once you are in there is a dashboard with shortcuts to all the most used features. Paychex is constantly improving their software which is exciting. Our company is really enjoying the new live reports that update on a daily basis calculating everything from turnover rate, average headcount, and hired & termed totals.

Cons: We really enjoy using this software, there is nothing we dislike at the moment.

Makes Employee's Lives Way Easier

Jan 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can easily clock in and out of my Paychex account on any device - super convenient when on the road or working remote. I can also find my W2, tax and benefit information in one place which makes my life easier around tax refund season. I can easily punch in vacation time and forward it to my HR person.

Cons: Sometimes it doesn't register the clock in on the first try but selecting it twice will allow me to. The interface allows you to Break In and Clock out even if you never Clocked in which is odd, but HR can easily fix any mistakes.

Overall: Easy to keep track of employees, vacation and benefits - all in one hub for employee information!

Paychex flex is so easy to use.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is so easy to use. It gives you tutorials if you get stumped on how to do something. It also has the capability to put all your reports in one place so when you need to run a report, it is all there waiting to be downloaded.

Cons: The only thing I really do not like with the system is that you have to go thru so many prompts to log in and then you have to have a specific code sent to your phone in order to get into the system. Needs to be a simpler way that allows the protection.

Overall: Everything you need is in the system and best of all accurate.

Easy to use, didn't require training, pretty intuitive

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Payroll specialists are very good and on top of their game. Easy to use from anywhere, never down, easy to get reports any time, easy to add in deductions or bonuses, customizable in general.

Cons: If I make a mistake, then go back to fix it, for some reason twice now it would not take my edits and I had to call to fix it, really annoying, I hadn't submitted yet.

Tax questions/DOL questions - you have to wait until they get back to you, no way to know when they will, who is working on it, etc.

Every change needs to have an accompanying form sent in. Very annoying, So if I change it, I have to fill out a form, print it, sign it, scan it back and send it, for every little change. Change an address, form, change a rate of pay, form, change a bank account, form, someone leaves for 6 weeks medical, form out and form back - you get the drift.

Overall: Easy, consistent payroll service. Inter-department communication could use some work.

Paychex Flex

Oct 07, 2016
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.

Pros: Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

Cons: Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Recommendations to other buyers: Stay away!

Capterra loader

Better than the competition, and it's secure

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons: Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Overall: This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Paychex Flex // Manage Your Workforce

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use: Manager login allows user to view and edit timecards of employees. Correct errors made by employees and finalize timecards for payroll. Layout of website is very user friendly and easy to find what is needed.

Cons: The scroll of "Clock In" through "Clock Out" should not have moving icons, as it causes some employees to click the incorrect punch.

Overall: Paychex Flex allows our company to finalize payroll easily for our weekly checks. Employees are able to view their paystubs the day before the check hits. Discrepancies are easily solved.

I find Paychex Flex very easy to use. The app is great and very convenient.

Jun 23, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The ability to use the system from my smart phone is amazing. Just before I left for vacation I changed my deduction, unfortunately due to user error I had them deduct too much money from my pay check leaving me with a lot less than I expected. In a different environment I would have had to wait until I returned home the change the setting and therefore leaving my next paycheck with the same deduction. With the app I was able to adjust the deduction properly and my next check was the amount I was expecting.

Cons: The feature to submit you time off is missing an important function. It does not give the user the ability to see what has been requested until the request has been approved. It's very inconvenient for someone who's manager isn't monitoring the queue on a daily basis to approve their requests.

Overall: I love the ability to access my paychecks remotely as well as change my deductions at my convenience.

pricing should be better

May 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Help save me money on my payroll fees, which is getting a bit much for only 3 employees soon to be only 2. I think I could get others to use Paychex but they freak out when I tell them how much is the payroll fee is.

Pros: Paychex has been great. It was a hard start, just because New Mexico is weird but Paychex and the state finally got it all worked out. All papers are always filled out perfect that our sent to government. Everyone is so nice

Cons: Pricing on payroll keeps going up and up every year. I tried getting my employees monthly to save money but they said they would quit. :( There should be a better invoice charge for less than 5 employees cuz in 2 weeks I will only have 2 employees and will be paying the same for invoice charge. And one other big thing is that for the last 5 payrolls I HAVE TO CALL IN. This is getting frustrating cuz all the specialist says is that is his too busy and paychex is short handed to call ALL clients. REALLY?? I pay and have to remember to call my 3 lonely number in. Because of these 2 major things, I am starting to consider calling ADP to see how much their fees are. I am a small women disabled business. So I need what any money I can. I really love Paychex it is just these 2 major things that might make me switch companies.

Capterra loader

Easy to use; report friendly; customized views

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite aspect of this software was the visability of all my employees on one screen. I could adjust time from same screen and double click to get into the detailed information about an employee. You could set up schedules and with the linking of the fingerprint clock it worked perfectly.

Cons: Manually change times unless you wanted the clock in and out times to be static otherwise you could create a behind the scene scenario for punches.

Overall: User friendly and easy to manage for specific needs.

Pleased with this all-in-one HRIS system

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We were with Paychex, left for what sounded like a more promising system (terrible move), and came right back to Paychex! They are continually improving the product features and functions and we have been very pleased with the services!

Pros: Paychex has become a great all-in-one solution for our HR and Payroll needs. Onboarding, Payroll, Benefits, Human Resources... the system has greatly helped us streamline our processes! Dedicated account representatives that are very prompt/responsive.

Cons: Sometimes tricky to use the system when a Paychex rep is also in the account, or if system updates occur during business hours. Custom reports can be a little complicated.

Paychex has been an excellent option for our small non-profit!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I run a small non-profit in education and paychex has been so perfect for us. I don't have a accounting or CPA type background so I was intimidated at frist with having to manage payroll, send out W2's and other tax documents. But Paychex made it SO EASY for me! They even auto sent all the W2's! Customer service is always excellent and I always get a hold of someone quickly. I HIGHLY recomend Paychex!

Cons: The only issue I have ever had I even hesitate to call an issue. My company was in the approvial phase for our non-profit status and because we did not have our official 501(c)3 Paychex was taking out taxes that we should not had to have paid. But when we got our official status as a non-prof Paychex paid us back retroactively for the year. They couldn't refund any thing from the previous year though so that was a bit of a bummer.

Overall: They do everything for you from making sure your employee's receive their W2's to generating amazing reports. I HIGHLY recommend Paychex!

Feedback

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Too much turnover in the dedicated payroll specialist role. I think I've had four or five in the last five years, and transition experience has been mixed. Some great, some not good at all.

Pros: Ease of use, cost effective. Traditional version easy to use and fairly intuitive. Not looking forward to the new release based on what I have seen so far.

Cons: Inconsistent response time from the dedicated payroll specialist depending on which one we are referring to. See comment below.

Convenience for small companies with 401k plans

Feb 09, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Recently, I've been shopping other vendors for alternatives. There are two things that Paychex does that other vendors seem to fail to deliver. One is the Washington State L&I taxes, the other is good integration with our 401k through Fidelity. For a small company, where I am doing all the HR, IT, compliance, and client service, being able to wrap all of these things together and still get an extremely competitive price has been a key driver in us sticking with them.

Cons: Sometimes, the customer service can be inconsistent. If something goes sideways, this can be difficult. It doesn't effect 95% of what we do. Additionally, if you have unusual entries for payroll, it can be difficult to figure out how to enter something properly. The help menus are not that great. However, if you call them up, they are good about walking you through what you need to do.

Recommendations to other buyers: There are customizable packages that can really help you with keeping the monthly costs down. Be sure to really evaluate what exactly you need.

Happy Customer!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that my employees can clock in and out online (Time & Attendance) and that it merges right into payroll. Also my employees request their PTO online (no paper anymore)! Paychex has saved me at least 3-4 hours of doing payroll. I also love the Online HR Library which answers all my questions and also has samples of forms that I can use. Reports are great!

Cons: Getting use to the new version that just came out after being on the old since we started.

Overall: My overall experience - Paychex has saved me time doing payroll! I would recommend to anyone looking for a payroll system.

Great Tool for the employee

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: The options available to me as an employee for this product are great. I'm able to track all my working hours, vacation hours, and sick leave hours in one place. If you used this product with previous employers and contact customer service for assistance, you have to help them sift through your potential logins until you get to the right one, should you need assistance. The customer service department can then help you disable to additional logins, if needed, to help with the process in the future.

Cons: You can lock yourself out of your account easily. Granted, the user error is real. Thankfully, their customer service department is awesome.

Overall: I'm very happy that my company uses this product. It makes it easy to check where I stand with my hours each week.

Lot's of options, but. . .

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Almost everything can be completed by the user online or in the app, which employees like.

Cons: Paychex wants you to use the online platform only and does not want to have a person help you navigate the website. they want you to follow the video learning.

Overall: As an administrator I have struggled with fully understanding some of the functionality. Again, Paychex staff does not want to help you navigate or understand.

As an employee, I think it's great!

A Growing Platform for a Growing Company

Dec 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Paychex Flex had great customer service, helping us with all of our questions as we continued to grow.

Cons: We found we were outgrowing the platform, Paychex Flex had limitations on how it could automate our reports and provide us the details we really needed.

Overall: As a small business, they were a great start for our general needs. Once we passed a threshold of what we were looking for, they worked with us to transition to a more robust platform.

Positive Experience

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Paychex Flex is useful for any size organization. If your company utilizes a 401k, the process is of setting this up is seamless. Flex plans, etc. are also very easy using Paychex Flex.

Pros: Customer service is very good during implementation. The Paychex representatives assist new users along the way, and provide many ways to train. The have live training, and other training modules Payroll Administrators have access to.

Cons: Once your company has launched with their system, customer service is a bit challenging. This can become a bit stressful If you have payroll emergencies.

Easy to navigate

Apr 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. I can navigate from benefits to payroll to retirement very easily. I can also find out answers to employees questions with out having to call Paychex. It is user friendly for both companies and employees.

Cons: I do find that trying to find different reports can be a little bit challenging sometimes. When you create your own report it takes some time. Could be quicker.

switched from ADP and never looked back!Cust.Service reps are the best!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: From day one , its been pretty easy to use and if I have any kind of question, I just simply call or customer service rep/or team member and they will walk me thru anything I am doing to ensure I am doing correctly

Cons: I have nothing negative to say about it, like I said earlier switched from ADP because their customer service was the worst, you would never speak to the same person twice ever! With paychex we have a dedicated team to us, 9 times out of 10 I speak to the same rep every time. It makes the ease of doing something as important as payroll with more confidence because the repore you have with customer service

Overall: payroll do quickly and easily and with confidence, Knowing if you have any kind of question, all you do is call your rep and its fixed :)

Overall, it's very good software

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very convenient to be able to log in any time and perform tasks when it's the best time for me. I frequently work remotely and am easily able to access the website from any computer with internet access.

Cons: I wish the program would let me stay logged in longer with no activity because it takes a while to go back through the 4 step log in to get back into the software.

Very user friendly software. The dashboard is easy to navigate to all aspects.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is just a click or drop down menu away. A library of past reports, whether it be a W2, tax return, or check stub, are all available to you in the reports section. I work for a business that has several separate companies under one parent company. I have one login to gain access to all the reports I would ever need when an employee comes in with a concern. It is actually quicker to login and get what I need rather than thumbing through file cabinets.

Cons: Everything is internet server based..... no go around that. Having a business in a remote area, you don't always have the best internet connection. Every once in a while my system will hang while trying to download some larger reports.

Paychex has some unfortunate downsides

Nov 21, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Cons: Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

Overall: Typical clock in/out and benefit tracking.

Paychex

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: I work in public accounting and It did what we needed it to do. We used it just to log our hours. We did not use it to log billable bourse. I wish we did in fact see what all the capabilities it had to offer!

Cons: The asthetics I personally did not like. It just seemed to be crude. But Tahts is just a personal opinion

Overall: Moderate. It was good for what we needed it for.

Payroll Software

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Pyachex software has been very helpful in managing our hourly employees time clocks and payroll. It allows us to ensure that we have everyone clocking in on-time and we are withholding the proper amount from each paycheck.

Cons: The sales representative for our software is not very easily accessible and it takes a little bit of time to get in touch with them.

We use paychex and so far it seems good

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can see all my paperwork and info for multiple jobs with one login. I have 2 jobs so I can see both paystubs/w-2s/etc all in one place which I like. Plus, my 401k information and my FSA is all done through paychex flex so its nice to have it in one place.

Cons: I feel like the interface is a little hard to maneuver. I know we have a lot of capabilities but I have no idea how to use them. Getting to my 401k and trying to change/analyze it is a little hard and I am a pretty tech savy person.

paychex review

May 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like how paychex keeps track of all my vacation hours and how it sends reminders whenwe have to approve our time. its fairly easy to use.

Cons: I feel like paychex seems to run super slow on most days. It sometimes takes me 2 to 3 minutes or more to sign on and after i punch it takes extra time for it to allow me to save it. the slowness is my biggest issue.

Their system is user friendly

Nov 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It's very easy to use and not complicated like another system. They also have a lot of useful features and custom reporting that I use a lot.

Cons: They kept changing customer service representative. I've has some good ones but some are not trained. Also, when they are out, they leave me hanging. No back up and I have to call general 1800 customer service.

Capterra loader

Paychex is a good start for small businesses with little experience in payroll

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Paychex is affordable if using the basic features of operating payroll. The web features are simple and requires a two step log-in verification process for extra security.

Cons: Paychex caters to small business and may assigned you a local expert as your point-of-contact. Not all times this person may be available when needed. In addition, Paychex wants to ensure the product is used correctly... However, this may require needing permission to make changes to your payroll features such as changing dates, company info, and etc. Some people may enjoy the benefits of having extra security when logging in, but after a while it can delay things having to keep verifying yourself and your computer just because a change in IP on the network happens. Paychex also charge a premium on next-day processing for payroll.

Overall: Our company is currently using Paychex Flex to process payroll, issues reports, and process paystubs for employees.

Updated version is not recommended

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: I find the software to be user friendly.

Cons: The recent updates have more cons than pros, especially when the you first log in.

Overall: When I first started using paychex flex I had no complaints but now just to clock in (when you're already in a hurry) it feels like a game of pin the tail on the donkey every time because the icon to click on changes location on the screen every time the program opens up.

One of the best payroll services. If you are looking for convenience this is it!

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to have access to my payroll at anytime. Not only do you have access to your time sheet but you have access to your paycheck stubs, request time off, and tax information.

Cons: Paychex Flex tends to have a lot of bugs with the site. You can frequently get error messages, or the webpage times out. One of the worst experiences I have had with Paychex is the program not recognizing punches. Which can be detrimental for employee's whose metrics are based off of attendance.

Flex is an industry leader and always advancing

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system is always up to date and ahead of the game on advancing technology. It is easy to use, and customer service is always a priority for anything you don't understand.

Cons: Learning how to use the system initially can be difficult if you aren't able to work closely with a customer service agent, or attend a training course.

Paychex is a one stop all inclusive payroll and HR package.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: If you have multiple locations, this is the best way to track attendance etc. Tracks time off request for all staff levels. Ability to store HR documents for staff members online.

Cons: Downtime or system issue that cause clock in/out staff problems. Entering payroll is a bit of a challenge.

Overall: Saves lots of time when completing payroll.

Rolled out upgrade that doesn't work

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: For simple data entry and payroll this software is easy breezy.

Cons: When getting into reports or anything that you have not done before the help button is either just a jpeg or the program doesn;t work in Chrome. I haven't tried it in another browswer. They recently rolled out new a software upgrade that is unusable because the buttons are grayed out and the tech support acknowledged that.

Their saving grace is that the tech support is pretty good as long as you get them within business hours.

Overall: Working with Paycheck and doing only essentially data entry and payroll is usually very enjoyable. Mostly positive things to say about tech support. We don't use this for keeping our timecards so I manually input our hours and checks.

User friendly with great reporting

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Extremely easy to use. Offers a variety of reports. Our company was able to go paperless with Paychex by allowing our employees to view their paystubs and tax forms on the phone app. If you call the customer service main line, you can usually get through to someone quickly. If your Account Rep is not available, you can get general assistance from another Customer Service Rep.

Cons: I can't think of anything I would change about the software itself, but we are not happy with our assigned Account Rep with Paychex. There have been multiple errors to that could have been avoided if she had more attention to detail.

Overall: Simple and detailed reports, easy payroll submission, paperless payroll.

Paychex is a great timecard solution

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: It works great for our office!

Pros: It is easy to use, provides accuracy for employees, and has all the features that we would need for a time card solution. It makes the administrative work easier.

Cons: At times, if there is an error, it can be lengthy to fix and only an administrator can do so, the staff cannot correct them.

Paychex is just not the product that I had envisioned when I reviewed

Aug 09, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I cannot blame the vendor. They only had a very little assistance in set up but the customer service is the worst I have seen in over 20 years. I was going to review them when I was at my last employer The Grand Sierra Resort and am so THANKFUL we passed on them and went with Kronos. This experience has proven to be one of the worst I have ever experienced and Paychex will always be one that I never forget. I would never recommend this to anyone I knew.

Cons: I think that I believe nothing is great about this vendor. When you have an issue, they can't be reached. When you ask them questions, they get frustrated. When I first talked to the "designated person," she was very nasty and I had to ask her if she was ok. From there she seemed to improve but they do not answer my calls. I know there is a level of frustration due to the fact that this company, prior to my arrival, didn't really know how to set it up but as far as that goes, I would imagine they would do their best to make sure the payroll service was on trac and they just do not do that. They don't assist, they don't answer the phone and they don't do much of anything. This employer, Bully's sports bar and grill is paying for things they never used and I am surprised our "Designated customer service person," didn't reach out after a year and say, "Hey, you are paying for this why aren't you using it?" It is just all around a very disappointing product.

Recommendations to other buyers: Do not select paychex. You will be very disappointed. They do not help, you will need to hire a person that has a skillset in payroll and human resouces and you better get it right the first time and check your own processes because paychex does exactly what they do and nothing more. They are not user friendly, their reports are horrible and they don't care what you think, they want you to do it or don't do it. They don't seem to care.

Capterra loader

The program does the job.

Jul 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that the software is all online and anyone can access the program from anywhere. Access makes the program flexible.

Cons: I don't like that the program isn't always easy to use and talking to customer service can be a little tricky sometimes. Everything always eventually gets adjusted how you would like though.

Very user friendly

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, very self explanatory, has a lot of reporting capabilities that are extremely useful.

Cons: I don't like that the program is divided by years, I wish there was a way to capture all years when doing some searches or reports.

Overall: This is how my company process all of our payroll so the benefits have been to vast to even begin to list.

I use PayChex Flex to check my pay stubs and W-2 information.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: I really like that it keeps track of my pay stubs and most importantly, my time off. Because of the way time off is allocated at my company, sometimes I forget what I have available. And if I'm at home trying to plan a vacation, I can't always wait until I get to work to check with the Controller. Being able to log into PayChex makes it easy to check this information.

I also know that in cases where proof of employment needs to shown, I can easily just pull up the information on my phone or computer.

Overall: The major benefit I get is keeping track of my money and knowing how much time off I have left. It's so easy to just look it up really quickly whenever I need it.

Paychex review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EASY EASY EASY! you get your client id, sign in with username and password and simply clock in, clock out, lunch, or break! Also very user friendly with submitting time off request.

Cons: I have no complaints of this product as of yet and I have been using it for 5 years! I hope to not find one either!

Paychex Flex works for smaller companies

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend this software to a smaller company, not a large company.

Pros: The software is easy to use and I have had a good experience with my assigned customer service representative. She is responsive to our needs.

Cons: The software has limited functionality. Specifically the hiring platform and onboarding is not that customizable. Also the time and attendance platform cannot confirm to all the new and varied state specific sick time laws being passed across the country.

Good for smaller sized companies

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Good processor for companies with under 1000 employees with simple payroll rules. Customer service was one of their strong points.

Pros: The features are easy enough to use with an intuitive design. The payroll processing was super fast with them with delivery typically the next day.

Cons: Their system is not one database. Things need to update from new hire to payroll to benefits. If you use them as your benefits broker, the information was never correct in what was given to the vendors.

I use PayChex Flex for payroll reports and for our retirement account and to track employees.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It is organized and user friendly. Our employees have no issues with locating what they need. I am able to navigate to locations and find what I need quickly. I also appreciate the extra level of security to access the site for company information. I also love the online HR library which is so helpful to me as an administrator/office manager.

Cons: I am not able to delete messages from the message board. Sometimes the site is slow to upload. It would be nice if there was an option to remove a reminder once it was completed.

Overall: Information for our company's retirement account; tracking of our company's payroll; assistance and guidance with employee relations.

Convient and easy to use!

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I personally like how quickly you can enter everything in along with checking all employees hours ( especially when you have a lot to go through). They also are good at reminding you to put it through or let you know to get it in earlier if there is a holiday.

Cons: We have a different schedule then most companies and its hard to integrate that in with Paychex so we do it separately. Other then that I have no cons.

Overall: No more issues with payroll everything runs smooth now.

PAYCHEX REVIEW

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: EASY TO USE, EASY TO NAVIGATE, GIVES YOU ALL THE INFORMATION THAT YOU NEED FOR YOUR TAXES, PERSONAL INFORMATION AND PAY AND BACNK INFO.

Cons: IT FREEZES FROM TIME TO TIME, IT IS OFTEN NOT RESPONSIVE AND SAYS IT CAN'T FIND THE PAGE, AND TAKES TO LONG TO CLOCK YOU IN AFTER YOU SUBMIT THE TIME.

Solid, never had any issues over 5 years and has updated product with regulations as they occur.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Has all the functionality that you could need for payroll in the US. All states are covered, most regulatory reported is automated and customer support people always know what they're doing and willing to help out.

Cons: The new user interface was a little clunky/buggy at first but they seem to have ironed out the problems. Don't like that the customer support is only until 5pm Eastern time (2pm Pacific time). But given they're so knowledgable, I'll give them a pass.

Overall: Regulatory reporting

Payroll, without hiccups or errors.

Great and knowledgable support team when you need them, and with payroll, things are urgent if you do, so they go out of their way to solve any problems.

Easy to use, all-inclusive payroll solution

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I recommend this payroll solution to any enterprise, large or small. The functionality and customer support provided with this product are second to none at a very reasonable price.

Pros: Paychex offers the most seamless payroll solution I've used to date. Tasks ranging from new employee entry to uploading time logs are made effortless. Paychex Customer service is equally amazing - our assigned representative is always within arm's reach to help when needed. It's a huge relief trusting that all employee salaries, tax withholdings, and deductions are being actively managed through a capable payroll solution.

Cons: The only downside to Paychex Flex is their reporting features. Some reports are hard to locate or can't be customized. After learning the system, though, I've learned to retrieve any necessary data with relative ease.

THE EASE OF PAYCHEX FLEX

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like using paychex flex. It allows you to view a wide variety of items. Time off, and all of your benefits.

Cons: There is only one thing that I do not like about paychex flex. When you clock in for the day, there is one extra step, which I sometimes forget to do.

I use Paychex daily. Great tool for tracking hours.

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: I like that I am able to see hours worked in different aspects, whether it is regular hours, holiday hours, medical appointment or vacation time.

Cons: I do not like that sometimes it tells me I am missing a clock out when I clearly have one in. Sometimes it just errors out.

Great Product

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex has allowed us to streamline many processes of our payroll and human resources aspects of our business.

Cons: I would like to see Paychex Flex add a feature to help employees with a check calculator to know how their taxes would be affected by changing their W-4 form.

Out dated and impersonal

Jul 06, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.

Cons: Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.

Paychex meets my needs

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Once I was assigned a new support person to work with, things flowed more smoothly. Paychex meets our needs with 100-120 employees.

Pros: Ease of use and my assigned support team. The system is setup to allow me to make changes in Payroll, with changes automatically updating on the HR side.

Cons: The original support person I was working with!! Also, the ACA setup/maintenance costs are unfortunate. Tracking ACA on my own - cannot justify spending the money.

Paychex Flex

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Employees are able to access documents on their own, easy to use, provides checks and W2 at end of year.

Cons: Sometimes system can glitch showing blank screen. Paychex has not yet figured out what causes it.

Overall: Great experience and would recommend. Reduces paperwork clutter.

Capterra loader

Quickly access all of your payroll needs.

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I really enjoy the ability to quickly view hours worked, available PTO, deductions, and any other payroll related information.

Cons: I can not change address and tax information without submitting to an admin. This may be a specific setting.

Overall: All payroll information

Love Paychex!

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: VERY easy to use! Never have to worry about messing something up because it won't let you. Customer Service is always available and always good.

Cons: Paychex flex is great but Paychex Time and Labor (TLO) seems a little outdated. This could have improvements made.

Paychex Flex User Review

Jun 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: The information is easy to find. It's all black and white and is pretty easy to use. I like that there is an option for live-person customer service.

Cons: Employee accounts are never terminated after the employee has been terminated from their employer. I am in an administrative role and a number of my new employees have trouble trying to create new paychex flex accounts with us due to their accounts with past employers. The employers never terminate their accounts and the employees never think to terminate those accounts when they change employers, so by the time they are hired on here, if they've had an account with Paychex, they can not log-in to that account and have to contact customer service and jump through hoops to try and access their old accounts.

Capterra loader

Use it daily

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the clean design and ease of access to all the things that I need, my pay stubs, tax documents, vacation requests, etc.

Cons: Sometimes the clock in/out feature is buggy, this could be due just to my employers settings, however.

The ease of use is better with each update!

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cloud platform is great for handling business on the go when not in the office. Having the app on my phone is a major plus.

Cons: The custom reporting structure could Be more user friendly. It is a little cumbersome on finding items.

Excellent George chambers

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and can log in anywhere at anytime

Perfect access anytime

Both clients and admins can jump in

Cons: Nothing particular

Seems to all work

I do not like dealing with the GL department as they are normally rude and not in tune

Function, but basic features and not visually exciting.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Add on different services with one user login. The different added services sync immediately across the flex platform.

Cons: It doesn't have a modern look or feel. The reporting features do not provide strategic insight. Reports just pull static data.

Mostly Satisfied

Sep 14, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Mostly a good system. Would have liked more assistance in getting reports that I needed. As it was, I had to self teach and it took too long.

Pros: I like the reporting capabilities. I liked that we could add custom fields for your specific needs.

Cons: There was no training on all the changes made to the system. Especially the reporting. We also had to figure our for ourselves how to add custom fields to accommodate our specific needs.

Excellent software.

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent software with great customer service staffs. Very easy to use. Great interface design. But the very good thing about this software is its capability to give employees access to online payroll system. And the processing of payroll is great and easy.

Cons: Expensive software. Other than there is nothing more to improve about this software. Works great and manageable.

We were better off using Excel Spreadsheets

Jun 28, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Comments: Our team wastes so much time documenting every detail of payroll in Excel still. We shouldn't have to do this, but there are so many errors, we are constantly correcting PTO time, or notifying them that other errors occurred. Employees not being paid and us not getting notified for 2 weeks, until employee told us. Basically just a huge effort to do anything. The worst part though is the customer service we received from the team. They would pawn us off on others, tell us to do everything ourselves. We were asking them for help most times because we didn't know how to fix. Jeez. Wish we could change, but after months of research it seems like all systems offer pitfalls that are equally bad. So, we'll fight the good fight. i'm hoping that our new rep will really make things better.

Pros: We do our 401k Admin through Paychex, and our rep has been great. No complaints on 401k side. We were able to get 1 customer service rep that was helpful. Our employees get paid (usually)

Cons: Customer service is lacking. Incorrect Data Staff inability to catch errors, making us wait to find on our own later

Paychex easy access

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like how I can access from any device.

Cons: It is hard to use or you must go to your own Corporate head quarters if you lose your ID number.

Overall: I enjoy using this site to access my check and my hours worked and my vacation time. Great and easy to use.

I use Paychex Flex daily for payroll use.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to track employee timesheets and payroll information. Can easily approve vacation and time off request.

Cons: The software works perfectly for my needs. Everything is done electronically and the tutorials are very help.

Easy to use

Oct 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: we have been on paychex for a few years now and it is easy to understand and staff have no problem using it

Cons: often times to system will go down and staff are not able to punch in and out so we have to manually go in and do it.

One of the best decisions we made in our business.

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Processing payroll was never a big issue in my business. However keeping up with the payroll taxes and all the payroll reports was always a challenge. The little we pay in service charges is minimal compared to what our accountant would charge us to do the same thing.

Cons: I really can't think of a thing. Sometimes we might get more calls than we'd like about other services Paychex offers, but they're not overly aggressive about it either.

Overall: No-brainer payroll processing on a bi-weekly basis. All payroll taxes and reports are processed by Paychex. And one of the best things: we haven't heard from the IRS since we signed on with Paychex.

Review

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly. All the controls and buttons are clear and easy to figure out without question.

Cons: Sometimes its hard to log in if the system is updating. This can sometimes make me late getting back on the clock

HR Manager

Oct 12, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: Most of the steps are located on the dashboard - overview of the information is easy. Data Entry is easier than Paychex review.

Cons: You have to finish one task before moving forward with the next. Checking information between two portals has to be completed before any updates can be made. I understand the feature, but if it would be possible to log in to two at the same time having on separate screens would improve the data updates a lot. Understand the safety of being able to log in to the same profile twice can be challenging.

Paychex Flex gets the job done.

Jan 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I really like the amount of information that you are able to pull up. That fact that you can easily print out paystubs and W-2's is definitely a pro.

Cons: In order to find reports, they tend to be very complicated. I think there should be more "fast tabs", with charts, and more colorful analytics.

Overall: Our largest benefit would be entering payroll, and being able to pull up reports.

Slightly confusing

Jan 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: I like the design and once you get used to the layout it's quick to clock in and out and access what you need to access.

Cons: I feel like some of the features are hard to get to or are not where you would expect them to be. I personally had a hard time trying to figure out how to change the verification method from text message to security questions.

HR Generalist

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service is wonderful when ever I need or have a problem he always there to help.

Cons: On some cases where I need a pop to warn me that someone is going over there time, no pops for that feature

All inclusive payroll service

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: There is no way that we can stay current an all the payroll laws. Since payroll is what Paychex Flex does they can keep up to date on all the requirements and make sure that all taxes are paid on time.

Pros: Paychex Flex takes care of all the functions of payroll, from calculating taxes and deductions to processing and paying taxes and w-2's. The employees also have a login to see their payroll history.

Cons: Some staff are more knowledgeable than others, so support can be spotty. We struggle sometimes to find reports needed, especially reports to report Ohio Workers Comp.

I use Paychex Flex for our company payroll.

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paychex takes care of everything! Through this software you can access a ton of reports that give you access to everything related to payroll. It is organized by date so everything is easy to find. Their customer service support is also fantastic. Each client is assigned to a specialist so you always speak with the same person which helps tremendously.

Cons: While Paychex Flex does offer so much the cost is pricey, especially since the organization I work for is very small.

Overall: Everything payroll related is organized and easy to review and record.

Money at one click

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex is an awesome software for ease of use and quickness. All your information is stored for payroll and all that is needed is to enter hours worked and your done! This software saves my time by not having to call in my employees hours. The site is fast and provides all the reports I need. If I run into an issues, customer support is right there! Which is a major plus when dealing with employees payroll.

Cons: The mobile app was a bit confusing at first but after a few times using it and calling customer support I figured it out. Also, i get the security aspect, but to log in you need to input basically three different passwords. That just gets to be a bit redundant.

I wish they did not have so many glitches.

Dec 05, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: Staff members at Paychex switch all the time, and you never know who you will get on the 1-800 number. My advice is when you find someone good, ask for their direct email or phone so you can have a back door to get problems resolved.

Pros: time tracking is seamless for payroll purposes strong control over IP addresses for mobile app is awesome remote offices link and easy to control the whole team zero % errors with timesheets since we switched from a manual system

Cons: can't get good reports that are standardly used in business apps- like Paid Time Off balances based on anniversary PTO balances are not live, they only update after a payroll run, so its confusing for staff notes section in the People tab for Time Off adjustments; no way to get a report on those changes, even though there is a huge Notes: section to use. 401K portal for enrolees is fine, for admin it is lame, no automated notices go to eligible staff.

Paychex Flex Payroll Platform

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It definitely helps to take out all the payroll worries, calculations, tax withholding and filings away from the business busy operation needs.

Once it set up, it could be processed online, via App, calling over the phone or even email the customer representative.

Cons: The set up is a bit longer due to all the paperwork, previous report details, and the accuracy for transferring from one platform to another specially during the middle of the year.

Also need some training for using the online platform and where to pull the different payroll reports, but once the training is done, it will be no brainier.

Overall: I will give 9.5 out of 10 for it's great customer service and price matching with other competitors. The 0.5 point they can improve more will be simplified platform usages while don't reduce security (which is really hard for sure), and may give employees more access for update their W-2 and bank info etc. on top of only downloading paystub.

Paychex has a good web portal and helpful support.

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex software allows me to access every aspect of my payroll. The reports are detailed and many. It's been helpful for filing taxes and general record keeping. The software also has a good Tools and Resources area that is helpful for people using Paychex but not a payroll or accounting specialist.

Cons: Because I am not a payroll specialist, some of the report names do not make sense to me; they are titled using their industry name which is not always self-explanatory. To their credit, the people at Paychex always know which report I am searching for and point me in the right direction. They also suggest additional reports that might be helpful based on my initial request.

Overall: This software gives me record keeping benefits along with peace of mind. All my payroll information can be found within this software. With that information, I know that I am reporting properly to State and Federal governments for tax purposes.

Paychex is as good and as bad as the other leading SSO's

Aug 10, 2016
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support

2.5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy layout and format for all the different tabs (HRO, TLO, Benetrac and Preview). Navigation is easy and the tabs seem to communicate back and forth.

Cons: Unreliable communication between tabs. Sometimes information in HRO will not transfer over to Preview or vice versa. Seem to be an internal coding issue that I hope they clean up in the next version. No electronic onboarding is a weakness but it seems to be across the board with SSO's.

Recommendations to other buyers: Functionality should be the most important aspect. Also, ensure that the software can accommodate your unique needs. Don't believe anything a salesperson tells you until they show you a demo.

Paychex

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is the best time sheet, clock in ever. Its so easy to use and has everything you need to see on it about your time. It shows you your PTO and you can request your PTO simply on it.

Cons: There isn't really any cons on it besides there is a couple steps to clock in only if you are changing your location of the office you work at.

Easy to use

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very straight to the point and user friendly. It allowed access to W2, stubs and time clock. Also on the mobile app, we were able to see location of an employee when they would clock in or out. I also liked that you could go in and enter future dates and pto balance would reflect the conditional balance.

Cons: I did not like that PTO balance would not reflect time requested and approved until actually used so if not organized, you may not actually have the time available.

Manage your time and employees time effectively and efficiently!

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Email notifications for time off and other functions. Security with multifactor authentication and ability to recognize primary computer used for this application.

Cons: As a new manager, I found it a little cumbersome to switch from my employee(s) I manage to just my account but hopefully future enhancements will make this easier.

good payroll program for small companies. Price is fair.

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Quick and efficient. Easy 24 our online access. All payroll related reports can be easily accessed on line.

Cons: Our assigned payroll specialist has changed several times since we signed up for Paychex Flex service. Very hard to get reach your assigned payroll specialist. 90% of the time I have to opt out of the automated phone service to speak to a random specialist who is available.

They are not always able to answer my question or help with an issue I am having, but they usually find out the answer and call me back.

Look Elsewhere

Mar 08, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: As much as I would like to write something positive about this product, it really is hard too. The only positives are the people that are assigned to the account. I like who I work with. The product is another story. We have timekeeping associated with Paychex Flex and we have an issue with an employee every single day. Often times they cannot get in to clock in, lunch out, lunch in or clock out. Sometimes it's all time punches, sometimes it's one. There are times when the system just won't let you in period. Calling in for assistance, of late, the wait is about 5 minutes, but have been on hold for over 30 minutes. The reports, that's another story, the way it's sorted, it's sometimes hard to figure out where to go to get a report. The one thing that drives me nuts, is creating a report. I don't think you can do an ad hoc report.

Pros: It's easy to use

Cons: You name a problem and I've probably had it with this system. I've had out IT and Paychex IT on the phone, we made the fixes they suggested and the issues reoccurred.

Great customer support

Apr 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy and simple to learn, support all the time ..website easy to negative and generate reports.

Cons: It is kind of pricey compare to other payroll software.

Overall: Ease

Good but there is better software available

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has great customer Support Syncs with QuickBooks It allows online access for employees Enter and Submit Payroll Information Multiple Submission Options Apps are available to help

Cons: An administrator can't print off their own paycheck unless you have a separate login Clunky User Interface The software is expensive

Tried and true payroll system

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall, a great product that our operations team highly recommends!

Pros: As an HR Coordinator, we have worked with our Finance team to coordinate pay roll twice a month. Paychex has proven to be a reliable payroll system. Our finance team also loves their excellent customer service. They have used Paychex for years and will continue to do so.

Cons: From the HR side, Paychex does not integrate with our most current HRIS system, Bamboo HR. Bamboo is working with us on the backend, but it is still a minor inconvenience.

Paychex is so easy to use

Dec 13, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, Paychex is a good system to use. The reports are awesome, time and attendance is easy to use, and I like the overall intuitive feel of it.

Pros: I like all the reporting options. I can generate any type of report that I need. Also, payroll is super easy to use. The payroll matrix is simple and convenient.

Cons: I wish Paychex had "effective dating." When making pay changes to employee's, I have to have make the change after I process payroll in order for changes to reflect in the correct pay period.