Paychex

Paychex Flex


4 / 5
670 reviews

Who Uses This Software?

Paychex Flex is an ideal payroll and HR solution for small and midsize businesses in a variety of industries, including retail, professional services, food service, manufacturing, and construction.


Average Ratings

670 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Paychex
  • www.paychex.com/

About Paychex Flex

Paychex Flex is an all-in-one HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.


Paychex Flex Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Paychex Flex Reviews Recently Reviewed!


PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW.

Oct 18, 2016
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products. Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so. Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared. FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is. So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

Pros: Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Cons: Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before. Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Recommendations to other buyers: Thoroughly test drive FLEX and any other competing products before you sign. The devil really is in the details. FLEX does have features which PREVIEW didn't have. But as far as payroll processing goes, you might find many FLEX payroll features surprisingly slow, clungy and inefficient. Take your time to check them out. In summary, Paychex isn't the payroll company nor payroll products they used to be. Do not assume that every product offered will be good and will work out.

Paychex Flex

Oct 07, 2016
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.

Pros: Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

Cons: Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Recommendations to other buyers: Stay away!

Paychex Flex gives me peace of mind

Oct 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros: It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons: I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Paychex has FINALLY gotten it right

Nov 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons: One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Overall: Payroll reports for my clients are at my fingertips!

Paychex Flex the next best electronic payroll system!

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Cons: Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Overall: The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

Paychex Flex is a robust payroll solution that can accommodate almost any payroll need.

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me.

The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks.

What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Cons: The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails.

The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear.

Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Paychex is just not the product that I had envisioned when I reviewed

Aug 09, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: I cannot blame the vendor. They only had a very little assistance in set up but the customer service is the worst I have seen in over 20 years. I was going to review them when I was at my last employer The Grand Sierra Resort and am so THANKFUL we passed on them and went with Kronos. This experience has proven to be one of the worst I have ever experienced and Paychex will always be one that I never forget. I would never recommend this to anyone I knew.

Cons: I think that I believe nothing is great about this vendor. When you have an issue, they can't be reached. When you ask them questions, they get frustrated. When I first talked to the "designated person," she was very nasty and I had to ask her if she was ok. From there she seemed to improve but they do not answer my calls. I know there is a level of frustration due to the fact that this company, prior to my arrival, didn't really know how to set it up but as far as that goes, I would imagine they would do their best to make sure the payroll service was on trac and they just do not do that. They don't assist, they don't answer the phone and they don't do much of anything. This employer, Bully's sports bar and grill is paying for things they never used and I am surprised our "Designated customer service person," didn't reach out after a year and say, "Hey, you are paying for this why aren't you using it?" It is just all around a very disappointing product.

Recommendations to other buyers: Do not select paychex. You will be very disappointed. They do not help, you will need to hire a person that has a skillset in payroll and human resouces and you better get it right the first time and check your own processes because paychex does exactly what they do and nothing more. They are not user friendly, their reports are horrible and they don't care what you think, they want you to do it or don't do it. They don't seem to care.

Love the Ease if Online Benefit Administration

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

Cons: There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".

Overall: Survey software is not something that I usually recommend.

Out dated and impersonal

Jul 06, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: This product works fine for day-to-day activities but has failed to meet some basic requirements when anything out of the ordinary is required.

Cons: Customer service through Paychex has been very challenging for our business, which ultimately led us towards switching payroll service providers. Countless errors were made when switching contractors to employees, when terminating employees, and Paychex failed on many occasions to provide financial information and tax documents to various states we were reporting in. They were also unhelpful in providing documentation to various states and city governments while our company was dealing with past-due notices that Paychex should have been responsible for. Our account manager changed hands a number of times with no notice, often no notification, and without a clear line of communication. Overall, their lines of communication seem outdated for companies operating online and whatever 'personal touches' they may have been known for have been lost to the wayside of a digital communication age where information has the capability to be freely transmitted from one employee to another. I found myself frequently re-sending the same required documentation to multiple parties and asking the same questions time and time again which were either ignored or partially answered. Overall an incredibly disappointing experience for the years we were with them.

We were better off using Excel Spreadsheets

Jun 28, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Our team wastes so much time documenting every detail of payroll in Excel still. We shouldn't have to do this, but there are so many errors, we are constantly correcting PTO time, or notifying them that other errors occurred. Employees not being paid and us not getting notified for 2 weeks, until employee told us. Basically just a huge effort to do anything. The worst part though is the customer service we received from the team. They would pawn us off on others, tell us to do everything ourselves. We were asking them for help most times because we didn't know how to fix. Jeez. Wish we could change, but after months of research it seems like all systems offer pitfalls that are equally bad. So, we'll fight the good fight. i'm hoping that our new rep will really make things better.

Pros: We do our 401k Admin through Paychex, and our rep has been great. No complaints on 401k side. We were able to get 1 customer service rep that was helpful. Our employees get paid (usually)

Cons: Customer service is lacking. Incorrect Data Staff inability to catch errors, making us wait to find on our own later

I wish they did not have so many glitches.

Dec 05, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Staff members at Paychex switch all the time, and you never know who you will get on the 1-800 number. My advice is when you find someone good, ask for their direct email or phone so you can have a back door to get problems resolved.

Pros: time tracking is seamless for payroll purposes strong control over IP addresses for mobile app is awesome remote offices link and easy to control the whole team zero % errors with timesheets since we switched from a manual system

Cons: can't get good reports that are standardly used in business apps- like Paid Time Off balances based on anniversary PTO balances are not live, they only update after a payroll run, so its confusing for staff notes section in the People tab for Time Off adjustments; no way to get a report on those changes, even though there is a huge Notes: section to use. 401K portal for enrolees is fine, for admin it is lame, no automated notices go to eligible staff.

Excellent company top to bottom

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paychex has been top-notch for over five years, when I switched to them from another payroll company. I operate a small seasonal business with about 10 employees, and from the beginning I have received all the support that I need for my payroll and tax responsibilities, and at a more reasonable rate than I was paying before. I deal with one single payroll specialist every week (unless she is on vacation or something), which I love, and if she is unavailable the fill-in specialists have been able to take care of my payroll, which is not quite standard, without any issues. The website took a little getting used to initially, but I download my reports from there every week, quarter, and year, and everything is easy to find and use. I couldn't recommend Paychex more highly, at least for any business such as mine.

Cons: If anything, I feel that it would be good to consider a website review and edit - I do not have anything specific to offer in terms of what to change, but it did seem a little confusing the first few times using it. I don't have any issues now, but admittedly I only log on to do the same thing (download the report) each week, quarter, and year.

Look Elsewhere

Mar 08, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Extremely
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Comments: As much as I would like to write something positive about this product, it really is hard too. The only positives are the people that are assigned to the account. I like who I work with. The product is another story. We have timekeeping associated with Paychex Flex and we have an issue with an employee every single day. Often times they cannot get in to clock in, lunch out, lunch in or clock out. Sometimes it's all time punches, sometimes it's one. There are times when the system just won't let you in period. Calling in for assistance, of late, the wait is about 5 minutes, but have been on hold for over 30 minutes. The reports, that's another story, the way it's sorted, it's sometimes hard to figure out where to go to get a report. The one thing that drives me nuts, is creating a report. I don't think you can do an ad hoc report.

Pros: It's easy to use

Cons: You name a problem and I've probably had it with this system. I've had out IT and Paychex IT on the phone, we made the fixes they suggested and the issues reoccurred.

A little confusion in a few of the options

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I would have to say the feature that I value the most in this software is the option to be receive an SMS notification that your check can be viewed in the mobile app even before it shows up in your bank account (with direct deposit).

Cons: As far as the feature I lthink would rank closest to the bottom of my list, well, actually there are 3 things that I'm equally less than satisfied with - the first is the inability to clock in from from the opening screen anymore. The second is that there are only two options for security verification and both require you to have your cell phone handy - there should be at least one other option to prove you are you in the event you've forgotten your cell phone. The third con with this software is the lack of information available about the different options. I'd like to see a feature that allows a user to hover over different areas and have a pop up with additional information about what you're going to click on.

Mixed feelings about the product, but good customer support

Feb 09, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Paychex Flex is like the opposite of Zenefits: it's almost impossible to do anything online on the app, so you pretty much run your entire Payroll and Benefits functions through people with email and phone calls. For example, there's no way to track PTO/sick days -- you just have to make the entry for PTO when you're running payroll. You can't track new hire documents (like I9s or employee handbooks), so you need to do that outside of Paychex. You can't even get a quote for benefits without manually collecting several pieces of information about each employee and emailing that information to your HR account manager, who is separate from your payroll account manager. I'd say our experience has been mixed and far from smooth, but overall we've been able to run payroll and administer benefits adequately.

Pros: -Good customer support. Their account managers really take a lot of the burden off you when it comes to running payroll and figuring out benefits administration. And whenever something goes wrong, they bend over backward to make it right. -Competitive rates -Running wage garnishments is automatic, there are resources for disputing UI claims, and regulatory compliance matters are handled largely by Paychex

Cons: -The Very involved process to get started. We were missing features online that we were supposed to have for weeks or months from pure oversight. -Running payroll yourself is very complicated using Paychex Flex. So you have to do it via email/phone, which has almost led to our payroll not running on time on several occasions. -Running reports is sometimes impossible without Paychex's support -- they have to manually run some reports for you. -You have to track pretty much all HR-related tasks yourself: keeping track of documents, time off, setting up new hires with Paychex (there's no self-serve system online for new employees), etc.

Recommendations to other buyers: Get access to a demo account and actually test the products yourself first. Try ADP, Paychex, Heartland, and Zenefits, but try using them yourself before you decide.

It was big mistake switching to Paychex

Jul 14, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Sales people have been very efficient and set high expectations, so being not really happy with ADP I decided to switch, what a mistake! There is no 1 point of contact there, my first dedicated payroll specialist would not even reply to my email, the second replies promptly but only with answers like "for this question call this number, and for that question call different number", so payroll specialist acts like an operator. Sales people did not finish setting up my account and did not sign me up for paying any state taxes. I learned it only when start getting state notices and penalties. After that (July!!!) the account finally was set up. I was assured Paychex would pay all the penalties and will write all responses to IRS. Shortly after that I receive a letter from another Paychex person stating: '''''......Based on our findings, our records indicate that your company did not request set up for MA State Withholding on the Paychex Taxpay Service until 4/10/2018. As a result, the return and tax payment were not filed by Paychex for the missing tax period. Based on our current resources, this does not appear to be the result of a Paychex error. "

Cons: General ledger uploaded to Quickbooks does not match bank transactions. For QB users big problem. Paychex Customer Service unable to fix.

Overall: No benefits, just troubles, especially because of Paychex customer service with either lack of the software knowledge or being very poorly managed. Or probably both.

I have worked with Paychex for HR and Payroll purposes.

Jun 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The user friendly approach within the Employee Online Access. We had employees that were afraid to go paperless with pay statements but with a little training everyone began utilizing the system. I liked the time and attendance module which allowed employees to see their own timesheets and administratiors to make corrections/update their staff timesheets and approve prior to payroll processing.

Cons: I disliked the fact that the payroll module didn't link directly with time and attendance, we had thought that what was done in time and attendance regarding time off balances would automatically feed to payroll and reflect on our employees pay statements. But we found out that we had to do adjustments in both windows to ensure it matched.

Overall: We were able to reduce storage of paper statements that were never picked up. We were able to increase employee morale by giving our employees the ability to see their own data and make time off requests on their own.

Paychex Flex used for payroll and HRO

Oct 23, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customizable user access

Feels very secure

Good reporting functionality

Ability to customize views for easier data entry

Cons: UX problem: Huge text for unimportant areas, tiny text for the areas used most

Cross-functionality: HRO doesn't connect to Payroll for all purposes. You may need to spend more for this? Means extra data entry each pay period for me.

Some areas could be more intuitive, especially for typical next-step clicks

Overall: HR director managing payroll, PTO, personnel files. Paychex Flex was somewhat easy to pick up, but could have been easier with better UX for the site. I do a few hours of manual data entry each pay period due to lack of functionality in a few areas, despite asking customer support for solutions. Our account manager/rep is very quick to reply to questions and has proven knowledgeable.

Unfortunate bad experience with setting up system

Feb 17, 2017
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I have been enrolled with and paying for Paychex Flex for months. The customer service is horrible. I have even made attempts to contact a supervisor several times with No return call until I called another supervisor and requested a number for the regional manager. The person who was appointed to me rarely returned my calls and during our last conversation, I explained all the problems I was experiencing and he informed me that he was leaving the position and he would notify the replacement person of my problems, so they can be addressed and corrected. TO THIS DATE, I have heard from no one. I have been enrolled for a few months and still have to call the payroll clerk to submit the hours. This system is only a punch clock for us.....nothing else. Due to their follow-up, the lack their of and all of the problems I am experiencing with the system itself....I would not recommend. Once my schedule slows down, I will be researching other services and terminating Payflex. Sorry to be so direct.....bit it is all TRUE.

Pros: Employees can only clock in at designated areas.

Cons: Horrible customer service. System does not track location of employee. Employees have problems clocking in often.

Recommendations to other buyers: Do your research and choose another company

Good Website

Oct 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I do like how the website is laid out and how easy it is to run reports, set up new employees, and enter in payroll. In general the reps are helpful and you dont always have to talk to just your assigned rep to get answers.

Cons: When there is a tax problem, the only person you can talk to is your rep, who general doesn't know anything about taxes and can only pass the question onto the tax department. Once you ask the question, it can a few weeks before you even hear back from someone about the status of your questions. It gets put into a queue and you are not told if or when it will get answered. This is very frustrating when it comes to time sensitive tax issues.

Capterra loader

Worst payroll company available.

May 22, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: We thought there were pros when we first signed on. We thought they were great until all the mistakes started rolling in. Honestly, there aren't any pros.

Cons: They mess up all time, entries, insurance... they mess up everything. No one pays attention to their work. We used to have cafeteria health plan that was cancelled shortly thereafter. We called to cancel, and thinking they did we didn't bother to check their work. That is until 2-1/2 years later when I saw they were still taking money for this plan that we had thought we cancelled through them. The service people we spoke with were all extremely rude and made it sound like our fault. They finally ultimately refunded all of the money they took from us without our knowledge or permission (they essentially embezzled from us for 2-1/2 years). I still get calls from them trying to get us to switch and every time, I must explain to them why we will NEVER go with them again. Several times I nearly had to hang up on the sales people because they don't listen.

Overall: None, whatsoever.

Extremely User Friendly

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As both a Paychex user and admin, I love how easy it is to navigate, you feel that your information is secure and if you experience an issue there is very short wait when calling customer services (typically no wait at all). When you first log into paychex, there are multiple security levels that one has to pass depending on your preference. Also, once you are in there is a dashboard with shortcuts to all the most used features. Paychex is constantly improving their software which is exciting. Our company is really enjoying the new live reports that update on a daily basis calculating everything from turnover rate, average headcount, and hired & termed totals.

Cons: We really enjoy using this software, there is nothing we dislike at the moment.

Seriously Easy-to-Fix Problems that Paychex Keeps Ignoring

Oct 08, 2018
1/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Paychex is a very popular service and the company I work for has been using it for a while with mixed results.

Cons: Who designed the log-in, log-out system? It looks nice, but starts to fall apart the second you use it. Four buttons - log in, lunch in, lunch out, log out are all clumped together at the top. Even the tiniest movement of the mouse will have you logging out instead of lunching out. What's worse - when you try to navigate the lump of icons, they shift around, changing size to expand the one your mouse is currently on. This makes it even more difficult to choose the correct option. Simple mistakes have serious consequences. If you've work 5 hours and try to click "lunch," but accidentally click "log in" again, you lose your 5 hours and it resets to 0. Why? Our managers spend so much time fixes mistakes that could easily be avoided with the smallest design tweak - if Paychex would just put in the tiniest effort.

This is a joke!

Jun 21, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Poor login to start! You may take minutes to pass the login. The functionality is a joke. Paychex software appears to be designed in the 80s. Nothing works! Super complicated to add employees and deductions... It will be features that we will have to call a rep to help and good luck to get one within 5 to 10 minutes. Plus, the staff is extremely rude! Make no mistake. Run away from these people! We are with ADP and its amazing how smoothly everything runs with them. The system is so intuitive and the customer service is amazing! ADP also has Human Resources integrated in their software along with Free Zip Recruiter. Totally worth to pay more than having this horrible headache we went through with Paychex.

Pros: Nothing is a pro! Are you kidding me?! Login is stinks! There is always a glitch in the software during the login. And if you lose your password, good luck trying to get into the system.

Cons: Everything about this software is a total nightmare! Plus, people are horrible and they make mistake all the time with their billing and are late to report our taxes.

Disappointed

Aug 17, 2017
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Comments: I hate giving a bad review, however, I hope I can help someone else avoid a bad choice. We are extremely disappointed in the ethical failure of our salesperson -- we asked specifically if the the systems we were looking for were fully integrated and they ARE NOT.

Pros: We can pull out any information OURSELVES that we put in! LOVE that. Most of the customer service representatives are knowledgeable and helpful, as well as professional and friendly.

Cons: Various features like payroll, onboarding, HRIS, etc. are NOT fully integrated as we were told by their salesperson. Also, it is frustrating to have several different contacts for customer service depending on which feature you have an issue with. The MOST frustrating issue is their time and attendance (TAA) module. IT SUCKS. Employees are EXTREMELY frustrated with it which leads to managers' frustration and them administrators being frustrated. The mobile punch app is very inconsistent which leads to incomplete timecards which requires a 2 step manual process for employees to correct IF they can correct it -- HUGE issue for the technically challenged. Many times employees cannot correct the TC which leads to the manager or an administrator having to correct it. It has taken us 8 months to get the employees and managers trained and some managers reviewing TCs DAILY to make sure we can process payroll by the deadline.

The site UI is a a bit cumbersome

Jul 03, 2018
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Not much. You can find your data on the site but the navigation system that the site uses requires too many clicks

Cons: Logging into the site can be buggy at times. Sometimes you have to enter a total of 4 pieces of information in all to log in. You have to enter the username, click next, enter the password and click next, enter a verification code from your phone (sometimes) and then a 4 digit pin code. At least make all of these fields available on a single page instead of entering each piece of info on a separate page.

Overall: I can view and approve my time sheets and view payroll information

Paychex flex is so easy to use.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is so easy to use. It gives you tutorials if you get stumped on how to do something. It also has the capability to put all your reports in one place so when you need to run a report, it is all there waiting to be downloaded.

Cons: The only thing I really do not like with the system is that you have to go thru so many prompts to log in and then you have to have a specific code sent to your phone in order to get into the system. Needs to be a simpler way that allows the protection.

Overall: Everything you need is in the system and best of all accurate.

Easy to use, didn't require training, pretty intuitive

Nov 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Payroll specialists are very good and on top of their game. Easy to use from anywhere, never down, easy to get reports any time, easy to add in deductions or bonuses, customizable in general.

Cons: If I make a mistake, then go back to fix it, for some reason twice now it would not take my edits and I had to call to fix it, really annoying, I hadn't submitted yet.

Tax questions/DOL questions - you have to wait until they get back to you, no way to know when they will, who is working on it, etc.

Every change needs to have an accompanying form sent in. Very annoying, So if I change it, I have to fill out a form, print it, sign it, scan it back and send it, for every little change. Change an address, form, change a rate of pay, form, change a bank account, form, someone leaves for 6 weeks medical, form out and form back - you get the drift.

Overall: Easy, consistent payroll service. Inter-department communication could use some work.

Paychex HRIS

Sep 15, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: I believe this software is fine for a small company with less than 50 employees. Above 50 employees, it is cumbersome and does not produce needed HR reports.

Pros: Easy to tab from one subject to the other. Allows employees (if set up to do so) to enter in PTO requests. Managment approval for these requests produces an email to the employee with either an approval or a statement that it is not approved.

Cons: Training section produces TERRIBLE reports no matter what parameters are set. Also, when you "rehire" an employee, the system does not easily recognize the previous data.

We're not getting what we asked for

May 16, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: We moved to this to save time. I've found several times the software does not perform as expected, which just wastes time. It's quite frustrating to be a small business and not have a way to solve problems with them and have to make multiple phone calls. It's been a very disappointing experience.

Pros: It's web-based, and it's easy to add on additional services. When the web-based process works (we've had a couple of times where the payroll disappears), it's quick and easy.

Cons: We had a horrible time doing on-boarding. Staff don't communicate with each other. When you're having trouble you have to call each department individually. There is no one point of contact. We have found several times that setup wasn't done the way we agreed and we've had to push to have things fixed. Every time we need to do something new, we're promoted a new "plug-in" software with high setup and maint costs, increasing our bill.

Flex

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and conveniently accessible through Paychex app. Employees are able to view and easily save or print document comes tax season. Eliminates junk since pay stubs are accessed via flex account.

Cons: Before Paychex was not sending email to let employees know about Flex app. This was fixed with one of they latest updates, so no cons at the moment. Sometimes page goes blank but if Tech team is contacted they are able to help.

Overall: Helped us reduce paperwork since employees can view and access their information through app.

Paychex Flex // Manage Your Workforce

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use: Manager login allows user to view and edit timecards of employees. Correct errors made by employees and finalize timecards for payroll. Layout of website is very user friendly and easy to find what is needed.

Cons: The scroll of "Clock In" through "Clock Out" should not have moving icons, as it causes some employees to click the incorrect punch.

Overall: Paychex Flex allows our company to finalize payroll easily for our weekly checks. Employees are able to view their paystubs the day before the check hits. Discrepancies are easily solved.

I find Paychex Flex very easy to use. The app is great and very convenient.

Jun 23, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The ability to use the system from my smart phone is amazing. Just before I left for vacation I changed my deduction, unfortunately due to user error I had them deduct too much money from my pay check leaving me with a lot less than I expected. In a different environment I would have had to wait until I returned home the change the setting and therefore leaving my next paycheck with the same deduction. With the app I was able to adjust the deduction properly and my next check was the amount I was expecting.

Cons: The feature to submit you time off is missing an important function. It does not give the user the ability to see what has been requested until the request has been approved. It's very inconvenient for someone who's manager isn't monitoring the queue on a daily basis to approve their requests.

Overall: I love the ability to access my paychecks remotely as well as change my deductions at my convenience.

pricing should be better

May 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Help save me money on my payroll fees, which is getting a bit much for only 3 employees soon to be only 2. I think I could get others to use Paychex but they freak out when I tell them how much is the payroll fee is.

Pros: Paychex has been great. It was a hard start, just because New Mexico is weird but Paychex and the state finally got it all worked out. All papers are always filled out perfect that our sent to government. Everyone is so nice

Cons: Pricing on payroll keeps going up and up every year. I tried getting my employees monthly to save money but they said they would quit. :( There should be a better invoice charge for less than 5 employees cuz in 2 weeks I will only have 2 employees and will be paying the same for invoice charge. And one other big thing is that for the last 5 payrolls I HAVE TO CALL IN. This is getting frustrating cuz all the specialist says is that is his too busy and paychex is short handed to call ALL clients. REALLY?? I pay and have to remember to call my 3 lonely number in. Because of these 2 major things, I am starting to consider calling ADP to see how much their fees are. I am a small women disabled business. So I need what any money I can. I really love Paychex it is just these 2 major things that might make me switch companies.

Capterra loader

Easy to use; report friendly; customized views

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: My favorite aspect of this software was the visability of all my employees on one screen. I could adjust time from same screen and double click to get into the detailed information about an employee. You could set up schedules and with the linking of the fingerprint clock it worked perfectly.

Cons: Manually change times unless you wanted the clock in and out times to be static otherwise you could create a behind the scene scenario for punches.

Overall: User friendly and easy to manage for specific needs.

There are a lot of things that should be changed to make it more user friendly

Jan 16, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: The only benefits are I can enter the information into my own software before I get the paperwork delieverd to us the next day. It is time saving.

Cons: It is very difficult to navigate and I use it ever day. I hate the new security feature where it calls you with a code. I don't know how to get rid of that because what if I work from home our somewhere else and need access to the software?

, this software is not user friendly and it has a New block where I have to be at my desk in order to log in.

Pleased with this all-in-one HRIS system

Mar 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We were with Paychex, left for what sounded like a more promising system (terrible move), and came right back to Paychex! They are continually improving the product features and functions and we have been very pleased with the services!

Pros: Paychex has become a great all-in-one solution for our HR and Payroll needs. Onboarding, Payroll, Benefits, Human Resources... the system has greatly helped us streamline our processes! Dedicated account representatives that are very prompt/responsive.

Cons: Sometimes tricky to use the system when a Paychex rep is also in the account, or if system updates occur during business hours. Custom reports can be a little complicated.

Over Priced for what you get!!!

Jan 23, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: They really do not talk among their different areas. My payroll specialist can not help me with our retirement services, my HR service person can not help my with payroll it is a run around and they keep deducting my fees from my account.

Pros: Website that you log onto does it all, but you have to do it. You track your hours and YOU enter everything into the site.

Cons: You get calls & emails constantly trying to sell you more service. BECAREFUL they sell you stuff that YOU end up doing all the work and they get paid to do literally nothing. When you complain they listen but do nothing. Have heard from numerous CPA's that they nickel and dime clients and it is true. Then when I discontinue service, they give me a 30 day notice and then I get an email stating that they can not do something because I am no longer a client. REDICULOUS. Look around and find someone else.

Not a system to scale with when experiencing high employee growth

Aug 17, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I think this system may be better suited for smaller employee groups.

Pros: System is robust, they handle a lot of reporting and compliance for you. All of our reps are incredibly helpful and available whenever we have questions.

Cons: Interface is bulky to use and differs user to user which can be frustrating. To set up a new hire in the system you must navigate to nearly 6 separate screens. UI/UX is not friendly for a tech company like us to use. We are currently evaluating new options.

Paychex has been an excellent option for our small non-profit!

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I run a small non-profit in education and paychex has been so perfect for us. I don't have a accounting or CPA type background so I was intimidated at frist with having to manage payroll, send out W2's and other tax documents. But Paychex made it SO EASY for me! They even auto sent all the W2's! Customer service is always excellent and I always get a hold of someone quickly. I HIGHLY recomend Paychex!

Cons: The only issue I have ever had I even hesitate to call an issue. My company was in the approvial phase for our non-profit status and because we did not have our official 501(c)3 Paychex was taking out taxes that we should not had to have paid. But when we got our official status as a non-prof Paychex paid us back retroactively for the year. They couldn't refund any thing from the previous year though so that was a bit of a bummer.

Overall: They do everything for you from making sure your employee's receive their W2's to generating amazing reports. I HIGHLY recommend Paychex!

Customer service is hit or miss

Jul 10, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It's relatively easy to figure out yourself, which you have to do because when you call with questions, they often point you to the self service training videos.

Cons: There are functions of this software that are buggy and unreliable. On top of that, the customer service is very hit or miss. Sometimes you get somebody great, who cares and takes care of the issue. Most of the time you get somebody who doesn't know the answer, doesn't care to find the answer, and will just shuffle you to a different department who also doesn't know the answer. Very frustrating.

Overall: We process payroll with this software but I don't recommend it.

New User of Paychex Flex

Sep 08, 2016
2/5
Overall

1.5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We loved the idea of Paychex Flex during the months of meetings with Paychex sales reps. It seemed to have everything we were looking for in terms of integrating payroll, time and attendance, and HRIS. I believe the product will ultimately work for us, but the transition has not been as easy as we were led to believe.

Cons: The training from Paychex has been minimal at best. I feel like they made a lot of promises and then once the product was rolled out I have been pretty much left on my own to figure out how to use it, save for a few phone training sessions to briefly show me the various features. We were promised that virtually anything with Flex could be customized to our needs, but we have found that not to be the case in several instances. Finally, I have been deluged with sales calls from other departments within Paychex trying to sell me other products (legal compliance, benefits, etc.). I was promised that our firm would be put on a "do not call" list to prevent this from happening, but it took several weeks -- and my having to field off repeated phone calls and emails from sales reps -- to get them to respect our request for no sales calls.

Recommendations to other buyers: Be cautioned that there is no in-person training. Paychex also gives you multiple representatives -- one to manage payroll, one to manage time and attendance, and one to manage HRIS. And there is little communication among all the reps within Paychex, so I have had to repeat our needs multiple times with various people in an attempt to get them to coordinate service. You will need to spend a lot of time -- on your own -- figuring out how to use the product.

Feedback

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Too much turnover in the dedicated payroll specialist role. I think I've had four or five in the last five years, and transition experience has been mixed. Some great, some not good at all.

Pros: Ease of use, cost effective. Traditional version easy to use and fairly intuitive. Not looking forward to the new release based on what I have seen so far.

Cons: Inconsistent response time from the dedicated payroll specialist depending on which one we are referring to. See comment below.

Paychex Pro's & Con's

May 28, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: This is a good program, but fairly expensive in relation to competitors.

Pros: This platform is relatively easy and effective when dealing with under 100 employees. There is customer support that are all dedicated to ensure that each question is properly answered.

Cons: Once the business grows over 100 employees, I would recommend searching for a new software system. There are many other programs out there that are geared more towards larger businesses.

Simple payroll software

Jan 11, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is not at its best either. You'll be transferred from one to another......BUT, if you are able to reach out, they are nice and professional.

Pros: It has great reports and preview of your payroll. You don't have to deal with codes in special characters for earning and deduction codes.

Cons: If you are a public company that needs to handle stock transactions, this software is not for you. It is unable to calculate payroll for employees who are in 2 or more tax jurisdictions. Also, you will always need the assistance of your rep to change features, like turning on/off taxes and moving/charging wages to special states...... I would recommend this to a start-up company though instead of using a PEO. It has more control of your earnings and deductions and reports.

Convenience for small companies with 401k plans

Feb 09, 2016
5/5
Overall

4.5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Recently, I've been shopping other vendors for alternatives. There are two things that Paychex does that other vendors seem to fail to deliver. One is the Washington State L&I taxes, the other is good integration with our 401k through Fidelity. For a small company, where I am doing all the HR, IT, compliance, and client service, being able to wrap all of these things together and still get an extremely competitive price has been a key driver in us sticking with them.

Cons: Sometimes, the customer service can be inconsistent. If something goes sideways, this can be difficult. It doesn't effect 95% of what we do. Additionally, if you have unusual entries for payroll, it can be difficult to figure out how to enter something properly. The help menus are not that great. However, if you call them up, they are good about walking you through what you need to do.

Recommendations to other buyers: There are customizable packages that can really help you with keeping the monthly costs down. Be sure to really evaluate what exactly you need.

Happy Customer!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that my employees can clock in and out online (Time & Attendance) and that it merges right into payroll. Also my employees request their PTO online (no paper anymore)! Paychex has saved me at least 3-4 hours of doing payroll. I also love the Online HR Library which answers all my questions and also has samples of forms that I can use. Reports are great!

Cons: Getting use to the new version that just came out after being on the old since we started.

Overall: My overall experience - Paychex has saved me time doing payroll! I would recommend to anyone looking for a payroll system.

Lot's of options, but. . .

Sep 19, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Almost everything can be completed by the user online or in the app, which employees like.

Cons: Paychex wants you to use the online platform only and does not want to have a person help you navigate the website. they want you to follow the video learning.

Overall: As an administrator I have struggled with fully understanding some of the functionality. Again, Paychex staff does not want to help you navigate or understand.

As an employee, I think it's great!

Capterra loader

Better than Paylocity, but not by much.

Mar 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It proves to be more intuitive than other payroll services I have used. The payroll processing screen is easy to use, and employees are easy to edit right from the main screen. I don't have to go into each individual check to edit holiday hours, for example, if I choose to display holiday hours in the main screen. Employee profiles are also easy to use and not lacking any fields. It is more basic than other payroll services I have encountered, but perhaps this is why I prefer it -- there isn't as much to screw up.

Cons: Customer support is lacking severely, but this is true of most payroll services I find. They are often too busy or you get different answers each time you call in. As far as the software itself, it tends to run a bit slow depending on your browser and I often have issues with getting it to load or not saving changes because of a loading issue. It's "glitchy," but I do not have many issues with the layout or features.

Not very happy

Feb 10, 2016
3/5
Overall

2.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: The people who work at Paychex are very nice when I call them. I don't particularly care for the product.

Cons: We haven't had a good experience with the customer service with Paychex Flex or the Paychex Time and Labor. The vacation and sick accruals were not implemented correctly after 2 cycles of the payroll and caused us additional work of tracking it on our own. With the Time and Labor, we recently had to call 5 separate times to get something set up correctly. The service representatives are always very nice, but not always very knowledgeable (for Time and Labor). Also, for the Time and Labor, you do not have a dedicated representative, you just get the tech that happens to answer your call. At least on 3 occasions, I was on hold for more than 15 minutes. I would not ever recommend the Time and Labor to anyone. Also, the Time and Labor doesn't interface with the Payroll module well at all.

Recommendations to other buyers: It really depends what the company needs are and how big the company is and how familiar the payroll person is with Paychex. I have used different payroll systems and in my opinion, Paychex is not the most user friendly. I used to think they had the best customer service, but no longer feel that way.

Positive Experience

Jul 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Paychex Flex is useful for any size organization. If your company utilizes a 401k, the process is of setting this up is seamless. Flex plans, etc. are also very easy using Paychex Flex.

Pros: Customer service is very good during implementation. The Paychex representatives assist new users along the way, and provide many ways to train. The have live training, and other training modules Payroll Administrators have access to.

Cons: Once your company has launched with their system, customer service is a bit challenging. This can become a bit stressful If you have payroll emergencies.

Easy to navigate

Apr 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use. I can navigate from benefits to payroll to retirement very easily. I can also find out answers to employees questions with out having to call Paychex. It is user friendly for both companies and employees.

Cons: I do find that trying to find different reports can be a little bit challenging sometimes. When you create your own report it takes some time. Could be quicker.

switched from ADP and never looked back!Cust.Service reps are the best!

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From day one , its been pretty easy to use and if I have any kind of question, I just simply call or customer service rep/or team member and they will walk me thru anything I am doing to ensure I am doing correctly

Cons: I have nothing negative to say about it, like I said earlier switched from ADP because their customer service was the worst, you would never speak to the same person twice ever! With paychex we have a dedicated team to us, 9 times out of 10 I speak to the same rep every time. It makes the ease of doing something as important as payroll with more confidence because the repore you have with customer service

Overall: payroll do quickly and easily and with confidence, Knowing if you have any kind of question, all you do is call your rep and its fixed :)

They can't seem to get it working

Sep 15, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: We have been with Paychex for over 10 years. We had no issues with the old Preview program other than it was outdated. Was looking forward to the migration to Flex so that employees had electronic access to their information and we wanted to simplify our timekeeping and have a solution integrated with the payroll processing. The migration has been a terrible experience. We have processed eight payrolls since we migrated and we still have a lot of unresolved issues. The worst is manually calculating labor distribution of wages and taxes. Payroll eats up so much of my time these days that I'm behind on everything else. And I'm being charged for this! We are currently shopping for a new provider.

Pros: Employees have online access to pay stubs, W-2s and other information, although we haven't used this feature yet since we have been waiting to make sure the program works for us in the back office. (We didn't want to introduce something to the employees and then have to take it away.)

Cons: No parallel testing took place to be sure it worked before going live to the new Flex platform. Not receiving alerts when entering vacation used more than employee's available balance; labor distribution reports do not distribute employer taxes; vacation used by salaried employees being paid out instead of just deducting the hours used from their balance; when someone from Paychex (such as your rep) logs in to your account while you are working in it, your changes will not save, child support entry could be better if it wasn't so difficult to locate the agency code

Overall, it's very good software

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very convenient to be able to log in any time and perform tasks when it's the best time for me. I frequently work remotely and am easily able to access the website from any computer with internet access.

Cons: I wish the program would let me stay logged in longer with no activity because it takes a while to go back through the 4 step log in to get back into the software.

Paychex Flex for small business

Oct 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Comprehensive information in several tabs. This allows you to have a lot of data available to each employee with somewhat sensible access.

Cons: The information and display is dated. Major upgrades and improvements are in progress. Specifically with the retirement portions. The outdated format of having to exit flex to view portions like FSA is frustrating to many users.

Very user friendly software. The dashboard is easy to navigate to all aspects.

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is just a click or drop down menu away. A library of past reports, whether it be a W2, tax return, or check stub, are all available to you in the reports section. I work for a business that has several separate companies under one parent company. I have one login to gain access to all the reports I would ever need when an employee comes in with a concern. It is actually quicker to login and get what I need rather than thumbing through file cabinets.

Cons: Everything is internet server based..... no go around that. Having a business in a remote area, you don't always have the best internet connection. Every once in a while my system will hang while trying to download some larger reports.

Paychex

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I work in public accounting and It did what we needed it to do. We used it just to log our hours. We did not use it to log billable bourse. I wish we did in fact see what all the capabilities it had to offer!

Cons: The asthetics I personally did not like. It just seemed to be crude. But Tahts is just a personal opinion

Overall: Moderate. It was good for what we needed it for.

Payroll Software

Apr 10, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Pyachex software has been very helpful in managing our hourly employees time clocks and payroll. It allows us to ensure that we have everyone clocking in on-time and we are withholding the proper amount from each paycheck.

Cons: The sales representative for our software is not very easily accessible and it takes a little bit of time to get in touch with them.

We use paychex and so far it seems good

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like that I can see all my paperwork and info for multiple jobs with one login. I have 2 jobs so I can see both paystubs/w-2s/etc all in one place which I like. Plus, my 401k information and my FSA is all done through paychex flex so its nice to have it in one place.

Cons: I feel like the interface is a little hard to maneuver. I know we have a lot of capabilities but I have no idea how to use them. Getting to my 401k and trying to change/analyze it is a little hard and I am a pretty tech savy person.

paychex review

May 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how paychex keeps track of all my vacation hours and how it sends reminders whenwe have to approve our time. its fairly easy to use.

Cons: I feel like paychex seems to run super slow on most days. It sometimes takes me 2 to 3 minutes or more to sign on and after i punch it takes extra time for it to allow me to save it. the slowness is my biggest issue.

Paychex Not As Good For Us As Paycom

Sep 20, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I was online, obviously easier than paper. It generally worked OK. It provided needed data for our employees.

Cons: I had several idiosyncrasies and wasn't as easy to use, at least for us, as Paycom. Most disappointing was the support. The personnel weren't easy to get in touch with and often not as knowledgeable as we would like. It was very difficult to get several items resolved, especially in any kind of a timely fashion.

Overall: I'd say it was fair at best. It was a difficult transition and once we got there the support was disappointing.

Their system is user friendly

Nov 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It's very easy to use and not complicated like another system. They also have a lot of useful features and custom reporting that I use a lot.

Cons: They kept changing customer service representative. I've has some good ones but some are not trained. Also, when they are out, they leave me hanging. No back up and I have to call general 1800 customer service.

They make updates often and sometimes info will disappear.

Jun 07, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Payroll is easy to use. There isn't a whole lot to do once it's set up. The reports are easy to run and some you can customize.

Cons: It changes a lot and sometimes information that you entered changes or disappears altogether. Sometimes taxes for employees in another state are removed or added without me even logging into Paychex.

Overall: The ease of running payroll.

Capterra loader

Paychex is a good start for small businesses with little experience in payroll

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Paychex is affordable if using the basic features of operating payroll. The web features are simple and requires a two step log-in verification process for extra security.

Cons: Paychex caters to small business and may assigned you a local expert as your point-of-contact. Not all times this person may be available when needed. In addition, Paychex wants to ensure the product is used correctly... However, this may require needing permission to make changes to your payroll features such as changing dates, company info, and etc. Some people may enjoy the benefits of having extra security when logging in, but after a while it can delay things having to keep verifying yourself and your computer just because a change in IP on the network happens. Paychex also charge a premium on next-day processing for payroll.

Overall: Our company is currently using Paychex Flex to process payroll, issues reports, and process paystubs for employees.

One of the best payroll services. If you are looking for convenience this is it!

Aug 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love being able to have access to my payroll at anytime. Not only do you have access to your time sheet but you have access to your paycheck stubs, request time off, and tax information.

Cons: Paychex Flex tends to have a lot of bugs with the site. You can frequently get error messages, or the webpage times out. One of the worst experiences I have had with Paychex is the program not recognizing punches. Which can be detrimental for employee's whose metrics are based off of attendance.

Flex is an industry leader and always advancing

May 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The system is always up to date and ahead of the game on advancing technology. It is easy to use, and customer service is always a priority for anything you don't understand.

Cons: Learning how to use the system initially can be difficult if you aren't able to work closely with a customer service agent, or attend a training course.

Paychex is a one stop all inclusive payroll and HR package.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: If you have multiple locations, this is the best way to track attendance etc. Tracks time off request for all staff levels. Ability to store HR documents for staff members online.

Cons: Downtime or system issue that cause clock in/out staff problems. Entering payroll is a bit of a challenge.

Overall: Saves lots of time when completing payroll.

Rolled out upgrade that doesn't work

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: For simple data entry and payroll this software is easy breezy.

Cons: When getting into reports or anything that you have not done before the help button is either just a jpeg or the program doesn;t work in Chrome. I haven't tried it in another browswer. They recently rolled out new a software upgrade that is unusable because the buttons are grayed out and the tech support acknowledged that.

Their saving grace is that the tech support is pretty good as long as you get them within business hours.

Overall: Working with Paycheck and doing only essentially data entry and payroll is usually very enjoyable. Mostly positive things to say about tech support. We don't use this for keeping our timecards so I manually input our hours and checks.

PayChex Flex in Relation to Mid-Size Groups

Jul 11, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: N/A

Pros: Quick set-up for small business needs in regards to processing simple payroll performance. Geo-Fencing set-up is functional and a great concept, but unreliable..

Cons: Severely manual from an employer perspective. Not functional for the needs of a mid-size group. Not integration compatibilities through silos for benefits, recruitment, or talent mgmt. Too many system updates interrupting daily office functions. System malfunctions weekly under Time & Attendance. (Overall, not that reliable)

User friendly with great reporting

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to use. Offers a variety of reports. Our company was able to go paperless with Paychex by allowing our employees to view their paystubs and tax forms on the phone app. If you call the customer service main line, you can usually get through to someone quickly. If your Account Rep is not available, you can get general assistance from another Customer Service Rep.

Cons: I can't think of anything I would change about the software itself, but we are not happy with our assigned Account Rep with Paychex. There have been multiple errors to that could have been avoided if she had more attention to detail.

Overall: Simple and detailed reports, easy payroll submission, paperless payroll.

Paychex is a great timecard solution

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: It works great for our office!

Pros: It is easy to use, provides accuracy for employees, and has all the features that we would need for a time card solution. It makes the administrative work easier.

Cons: At times, if there is an error, it can be lengthy to fix and only an administrator can do so, the staff cannot correct them.

Capterra loader

The program does the job.

Jul 17, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: I like that the software is all online and anyone can access the program from anywhere. Access makes the program flexible.

Cons: I don't like that the program isn't always easy to use and talking to customer service can be a little tricky sometimes. Everything always eventually gets adjusted how you would like though.

Very user friendly

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is easy to use, very self explanatory, has a lot of reporting capabilities that are extremely useful.

Cons: I don't like that the program is divided by years, I wish there was a way to capture all years when doing some searches or reports.

Overall: This is how my company process all of our payroll so the benefits have been to vast to even begin to list.

I use PayChex Flex to check my pay stubs and W-2 information.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really like that it keeps track of my pay stubs and most importantly, my time off. Because of the way time off is allocated at my company, sometimes I forget what I have available. And if I'm at home trying to plan a vacation, I can't always wait until I get to work to check with the Controller. Being able to log into PayChex makes it easy to check this information.

I also know that in cases where proof of employment needs to shown, I can easily just pull up the information on my phone or computer.

Overall: The major benefit I get is keeping track of my money and knowing how much time off I have left. It's so easy to just look it up really quickly whenever I need it.

Paychex review

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: EASY EASY EASY! you get your client id, sign in with username and password and simply clock in, clock out, lunch, or break! Also very user friendly with submitting time off request.

Cons: I have no complaints of this product as of yet and I have been using it for 5 years! I hope to not find one either!

Paychex Flex works for smaller companies

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would recommend this software to a smaller company, not a large company.

Pros: The software is easy to use and I have had a good experience with my assigned customer service representative. She is responsive to our needs.

Cons: The software has limited functionality. Specifically the hiring platform and onboarding is not that customizable. Also the time and attendance platform cannot confirm to all the new and varied state specific sick time laws being passed across the country.

Good for smaller sized companies

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Good processor for companies with under 1000 employees with simple payroll rules. Customer service was one of their strong points.

Pros: The features are easy enough to use with an intuitive design. The payroll processing was super fast with them with delivery typically the next day.

Cons: Their system is not one database. Things need to update from new hire to payroll to benefits. If you use them as your benefits broker, the information was never correct in what was given to the vendors.

I use PayChex Flex for payroll reports and for our retirement account and to track employees.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is organized and user friendly. Our employees have no issues with locating what they need. I am able to navigate to locations and find what I need quickly. I also appreciate the extra level of security to access the site for company information. I also love the online HR library which is so helpful to me as an administrator/office manager.

Cons: I am not able to delete messages from the message board. Sometimes the site is slow to upload. It would be nice if there was an option to remove a reminder once it was completed.

Overall: Information for our company's retirement account; tracking of our company's payroll; assistance and guidance with employee relations.

Convient and easy to use!

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I personally like how quickly you can enter everything in along with checking all employees hours ( especially when you have a lot to go through). They also are good at reminding you to put it through or let you know to get it in earlier if there is a holiday.

Cons: We have a different schedule then most companies and its hard to integrate that in with Paychex so we do it separately. Other then that I have no cons.

Overall: No more issues with payroll everything runs smooth now.

While we haven't yet begun with the Flex version of the software, we have been very disappointed with the overall customer service provided.

Nov 08, 2017
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Comments: In general, the largest concern is the poor customer service we have experienced.

Pros: The software provides for very minimal downtime. Reports are easy to set-up and run automatically without errors.

Cons: Preview does not always interface seamlessly with HRO. Changes made in either system do not always transfer correctly.

PAYCHEX REVIEW

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: EASY TO USE, EASY TO NAVIGATE, GIVES YOU ALL THE INFORMATION THAT YOU NEED FOR YOUR TAXES, PERSONAL INFORMATION AND PAY AND BACNK INFO.

Cons: IT FREEZES FROM TIME TO TIME, IT IS OFTEN NOT RESPONSIVE AND SAYS IT CAN'T FIND THE PAGE, AND TAKES TO LONG TO CLOCK YOU IN AFTER YOU SUBMIT THE TIME.

Solid, never had any issues over 5 years and has updated product with regulations as they occur.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Has all the functionality that you could need for payroll in the US. All states are covered, most regulatory reported is automated and customer support people always know what they're doing and willing to help out.

Cons: The new user interface was a little clunky/buggy at first but they seem to have ironed out the problems. Don't like that the customer support is only until 5pm Eastern time (2pm Pacific time). But given they're so knowledgable, I'll give them a pass.

Overall: Regulatory reporting

Payroll, without hiccups or errors.

Great and knowledgable support team when you need them, and with payroll, things are urgent if you do, so they go out of their way to solve any problems.

Easy to use, all-inclusive payroll solution

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I recommend this payroll solution to any enterprise, large or small. The functionality and customer support provided with this product are second to none at a very reasonable price.

Pros: Paychex offers the most seamless payroll solution I've used to date. Tasks ranging from new employee entry to uploading time logs are made effortless. Paychex Customer service is equally amazing - our assigned representative is always within arm's reach to help when needed. It's a huge relief trusting that all employee salaries, tax withholdings, and deductions are being actively managed through a capable payroll solution.

Cons: The only downside to Paychex Flex is their reporting features. Some reports are hard to locate or can't be customized. After learning the system, though, I've learned to retrieve any necessary data with relative ease.

Average for time card application

Jun 25, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Simple dashboard for users. Can view available time off, request time off, and view pay stubs and more.

Cons: Service is frequently down or unavailable. Not sure if this is due to updates to the system or just errors on Paychex's end. If fixed, this program would be rated higher.

I use Paychex daily. Great tool for tracking hours.

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: I like that I am able to see hours worked in different aspects, whether it is regular hours, holiday hours, medical appointment or vacation time.

Cons: I do not like that sometimes it tells me I am missing a clock out when I clearly have one in. Sometimes it just errors out.

Great Product

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Paychex Flex has allowed us to streamline many processes of our payroll and human resources aspects of our business.

Cons: I would like to see Paychex Flex add a feature to help employees with a check calculator to know how their taxes would be affected by changing their W-4 form.

Good for very small companies, but not sure if they always know what they're doing.

Jan 30, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It does its job for a decent price. I am convinced a lot happens in the backend, as there were times where our initial filings were not submitted to states in time, but overall, our employees got paid on time.

Cons: We switched to a PEO once we outgew the product, and overnight, our relationship with them went from 100 to 0. Employees were barred from past pay stubs, and our reporting was deleted. Getting ahold of customer service became a nightmare, and the overall experience left me not wanting to us them ever again.

Overall: We were able to process payroll for a growing company in a semi-automated fashion.

Paychex meets my needs

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Once I was assigned a new support person to work with, things flowed more smoothly. Paychex meets our needs with 100-120 employees.

Pros: Ease of use and my assigned support team. The system is setup to allow me to make changes in Payroll, with changes automatically updating on the HR side.

Cons: The original support person I was working with!! Also, the ACA setup/maintenance costs are unfortunate. Tracking ACA on my own - cannot justify spending the money.

Customer Service Below Industry Standards

Dec 07, 2016
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: Nothing at all.

Cons: Customer service, ease of use, reliability is negative.

Overall: My work uses paychex, and from day one I've been less than impressed with several components of their services. We have several websites we need usernames and passwords for to access either the time clock or our pay stubs. This can get confusing and frustrating on a busy day. Both Paychex time clock and the flex app are not very mobile friendly and crash often.

The ongoing issue I've had is with their lack of response or proper set up for contacting them regarding any issues one experiences. I've been locked out of my account for the last six months and have made several attempts to mediate the issue because the phone numbers listed on their 2-step verification are no longer working numbers. When my manager finally reached personnel that could change it, they entered the phone number incorrectly, and I am still locked out since June. If it weren't necessary for me to use them, I don't know who would want to keep them considering they don't mind if you can't access your account.

Avoid them if you like efficiency.

Recommendations to other buyers: Please have someone make your website more mobile friendly, or have a reliable app.

Great for Very Small Companies

Aug 17, 2017
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I think the ease of the system for a organization just starting out is a major positive of this system. If you want to automate the payroll process, as well as have a system that can create reports for your organization, this system is a great one to start out with when you are small.

Cons: It is not really a system that works well for organizations with more than 50 employees. The system was great when I worked for an organization that had ten employees. But, once I got to a company with more than about 30, it did not work as well. There is a lot of manual components to the system that I would want automated since its purpose is to automate.

Capterra loader

Quickly access all of your payroll needs.

Mar 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoy the ability to quickly view hours worked, available PTO, deductions, and any other payroll related information.

Cons: I can not change address and tax information without submitting to an admin. This may be a specific setting.

Overall: All payroll information

Love Paychex!

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VERY easy to use! Never have to worry about messing something up because it won't let you. Customer Service is always available and always good.

Cons: Paychex flex is great but Paychex Time and Labor (TLO) seems a little outdated. This could have improvements made.

Lack of quality and support from implementation and customer support team

Mar 16, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Comments: The product is well done, however the implementation was poorly managed. Over 3 payroll cycles and still had payroll errors, audit were not conducted, lack of resources for the project for a large enterprise conversion. Poor customer support and project resources ended up losing the account, not lack of technological functionality of the product

Paychex Flex User Review

Jun 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The information is easy to find. It's all black and white and is pretty easy to use. I like that there is an option for live-person customer service.

Cons: Employee accounts are never terminated after the employee has been terminated from their employer. I am in an administrative role and a number of my new employees have trouble trying to create new paychex flex accounts with us due to their accounts with past employers. The employers never terminate their accounts and the employees never think to terminate those accounts when they change employers, so by the time they are hired on here, if they've had an account with Paychex, they can not log-in to that account and have to contact customer service and jump through hoops to try and access their old accounts.

Useful for smaller company under 500

Sep 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: HR side of Paychex isn't very appealing

Pros: Good product for smaller company not needing much functionality. Able to do weekly payroll that is very tedious.

Cons: Needs to update platform to be more user friendly. Pricing is a question when looking at functionality of platform.

It gets the job done, even if I don't understand all features!

Dec 12, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: There are features which I don't use but it would be nice to know and be more informed of the use of these features.

Pros: It is very secure with not only a password but also a number to log in and if I use a different device or computer, it will ask for further security, with additional information requested and either e-mailed or a phone call verification number.

Cons: When entering payroll there are so many columns I have no idea what they are for and it seems confusing when I want to give an employee a bonus as a number of hours or an actual dollar amount. And it's not clear when posting vacation, sick, or PTO hours.

The ease of use is better with each update!

Jun 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cloud platform is great for handling business on the go when not in the office. Having the app on my phone is a major plus.

Cons: The custom reporting structure could Be more user friendly. It is a little cumbersome on finding items.

Excellent George chambers

May 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and can log in anywhere at anytime

Perfect access anytime

Both clients and admins can jump in

Cons: Nothing particular

Seems to all work

I do not like dealing with the GL department as they are normally rude and not in tune

Function, but basic features and not visually exciting.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Add on different services with one user login. The different added services sync immediately across the flex platform.

Cons: It doesn't have a modern look or feel. The reporting features do not provide strategic insight. Reports just pull static data.