Paychex

Paychex Flex

4 / 5 406 reviews

Who Uses This Software?

Paychex Flex is an ideal payroll and HR solution for small and midsize businesses in a variety of industries, including retail, professional services, food service, manufacturing, and construction.


Average Ratings

406 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Paychex
  • www.paychex.com/

About Paychex Flex

Paychex Flex is an all-in-one HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.


Paychex Flex Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Paychex Flex Reviews Recently Reviewed!


The team I was assigned at Paychex made learning Paychex Flex very easy. The system is super easy.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All of my options are right there. I don't need to hunt for payroll reports. If someone fails to clock out my option to fix it is right there. It is a simple system that does a lot of work.

Cons: I am not a fan of the password and 4 digit verification. I prefer just one or the other. I guess I could check the settings to see if I can change this. It could be worse.

The perfect software for a small start up

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Paychex Flex is extremely intuitive and was not difficult to set up for personal preferences. It is by far the best employee paystub software I've used out of the 5 I've been exposed to.

Cons: This is nitpicky, but I don't like the 2 factor authentication. I understand the necessity of it, but would prefer some level of authentication after I log in if I'm attempting to access sensitive info. If I'm just trying to log in to check basic info I don't want to be hassled.

Payroll processing is so easy with Paychex !

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reporting our hours takes one minute and any changes in pay rates, or adding new staff is painless. Our payroll specialist, is very knowledgeable and makes payroll effortless for us.

Cons: I wish there was a way to "save" which reports I want to print each week. I have to go in and select the two I want. No big deal, but that would be a nice feature.

Overall: Time saving and peace of mind.

I use Paychex for my payroll service and it is really helping me stay organized.

Feb 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Paychex Flex is really easy to use and it has helped me tremendously to organize my contractors financial information.

Overall: I am self employed and have two independent contractors working under me. I sought out a payroll service because I needed to eliminate the hassle of writing paper checks. Paychex Flex has allowed me to finally systematize how I handle payroll. Costumer service is especially helpful.

We have just 2 employees & chose Paychex because they are up to date with the taxes.

Feb 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All forms are accessible from one site. The reports are clear and easy to understand. We have used Paychex for the first year after our reopening. The representative helped us set up from start to finish & is available for help when called.

Cons: The representative has changed at least twice this year, and once I needed help and the rep. was no longer with the company but I wasn't notified that I needed to call the supervisor.

Overall: Paychex is up to date with taxes & files reports promptly. I have complete access to reports for all I need to make my treasurer's report.

Great Payroll system

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Super easy to use, our employees get paid quickly and they always give out physical paystubs even to those on direct deposit

Cons: Only complaint I have is that year end tax filing is an extra charge rather than included in the price.

For the most part the software is easy to use.

Feb 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The regular dashboard is easier to use than the some of the other sections. As an adminstrator, it is easy to add an employee to the system,

Cons: Going from one area to another is not very quick, for instance in the FSA section, trying to keep a couple of reports open and swithching from one to the other is not easy or convienent.

Software is ok but the system can be slow and some navigation actually results in software closing

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple and efficient. Reports are easy to generate.

Cons: I cannot customize the dashboard to only show the items that are most important - don't need the pie charts and stats - just want to get to EE info.

Fantastic!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I couldn't be happier with Paychex Flex! The reporting is superb and maintaining employees is easy. Processing payroll is a snap! Its great to use and it makes my professional life easier!

Continuing to be impressed!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: How easy and user friendly it is! I was very unhappy with our previous payroll company and software and have nothing but positive results with Paychex. Customer service is top notch!

I use it mainly for payrolls and retirement services as an administrator.

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I find it very easy to use for both payrolls and retirement services. I like how simple it is to create customized reports on payroll and gives me the exact information I need.

Cons: Whenever I submit the payroll I have a problem getting the invoice. It always errors and takes even longer for it to generate. I wonder if it happens when I keep stay logged in or when I keep refreshing the Dashboard?

Paychex Flex is very easy to use

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm glad that I can help myself to so many features and run my own reports when needed. We report our payroll by phone, so this saves time during calls. Our setup allows the best of both options -- getting personal help during calls but the ability to make updates independently.

Cons: Some features seem "hidden" and could be more streamlined. But once I found them, it was no problem. More recent updates have improved user-friendlieness.

excellent service

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, easy access and fast response. help is always a click away if needed on day of submission of payroll.

Overall: everything on the site is easy to maneuver with no down time that I have noticed.

I've been with Paychex for quite a few years and wouldn't think of going anywhere else.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Customer service is above par. I've always received excellent and professional advice. I also appreciate the new tracking device on my upcoming deliveries.

Paychex Thoughts

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Once you learn the system, you can print any reports necessary. Ease of input and navigation around the software.

Cons: Sometimes response is slow when sending emails. Overall a great company to have on our side for Human Resources.

PayChex is the best decision I made.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: To me, the best thing about Paychex is how smoothly and professionally they take care of my payroll and related reporting responsibilities. They have the expertise and a system that is 100% dependable and trustworthy.

HR Generalist

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer Service Matt Hixenbaugh is wonderful when ever I need or have a problem he always there to help.

Cons: On some cases where I need a pop to warn me that someone is going over there time, no pops for that feature

My specialist is very attentive to my company's needs and requestd.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed and accuracy to my reports and checks. My specialist is understanding of my situation and is very helpful.

Call center person is wonderful.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Keep up the great work

Pros: I lucked out with a wonderful call center person, she is on top of all the thing I need for my payroll needs.

Easy to navigate and use as an employee

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: As a user, not accounting or HR, I find this program easy to use in navigating through my pay stubs, viewing my vacation time ( both used and available) and clocking in and out. I also like the notifications my company can send me directly through the program.

Cons: My company used this, switched to ADP, then switched back so now i have two profiles and every time I log in i have to switch to the current one. I'd like to be able to remove one or, at the very least, log into the current one.

Good for very small companies, but not sure if they always know what they're doing.

Jan 30, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It does its job for a decent price. I am convinced a lot happens in the backend, as there were times where our initial filings were not submitted to states in time, but overall, our employees got paid on time.

Cons: We switched to a PEO once we outgew the product, and overnight, our relationship with them went from 100 to 0. Employees were barred from past pay stubs, and our reporting was deleted. Getting ahold of customer service became a nightmare, and the overall experience left me not wanting to us them ever again.

Overall: We were able to process payroll for a growing company in a semi-automated fashion.

Over Priced for what you get!!!

Jan 23, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They really do not talk among their different areas. My payroll specialist can not help me with our retirement services, my HR service person can not help my with payroll it is a run around and they keep deducting my fees from my account.

Pros: Website that you log onto does it all, but you have to do it. You track your hours and YOU enter everything into the site.

Cons: You get calls & emails constantly trying to sell you more service. BECAREFUL they sell you stuff that YOU end up doing all the work and they get paid to do literally nothing. When you complain they listen but do nothing. Have heard from numerous CPA's that they nickel and dime clients and it is true. Then when I discontinue service, they give me a 30 day notice and then I get an email stating that they can not do something because I am no longer a client. REDICULOUS. Look around and find someone else.

Paychex gives us the peace of mind we need to run a small business.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use. It provides all payroll information you need in just a few clicks. You can print check stubs, W-2's and other reports as quickly as you need them.

Just when I think I can get around in the site changes are made which slows me down

Jan 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: All the information I need as an administrator is available, as well as each employee had access to their information for payroll, 401K and FSA.

Cons: I do not like the most recent changes. They slow me down when I need to accomplish my goals, because I spend more time trying to find the information.

Paychex Flex gets the job done.

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really like the amount of information that you are able to pull up. That fact that you can easily print out paystubs and W-2's is definitely a pro.

Cons: In order to find reports, they tend to be very complicated. I think there should be more "fast tabs", with charts, and more colorful analytics.

Overall: Our largest benefit would be entering payroll, and being able to pull up reports.

Software is easy to use and satisfies all of our payroll needs.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver around to find the reports we need. Our customer service rep makes doing our payroll so easy and hassle-free.

I am very dissatisfied!

Jan 19, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Payroll per period is easy to retrieve. Anything outside of that - not so much! I have to fill this space, but nothing left to say.

Cons: I have had constant problems with errors being made on PTO and payroll deductions. I spend about at least 2 hours each week checking their work. A very important year end batch of transactions was just never even made.

Good but there is better software available

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has great customer Support Syncs with QuickBooks It allows online access for employees Enter and Submit Payroll Information Multiple Submission Options Apps are available to help

Cons: An administrator can't print off their own paycheck unless you have a separate login Clunky User Interface The software is expensive

Easy to navigate and find what is needed

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The menus are easy to locate and find what is needed. Processing payroll is easy and straight forward. Updating employee information and finding stats on employees is very user friendly.

Cons: Pulling reports. It is sometimes confusing trying to find the right report. Also forms are a little hard to locate.

User Friendly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Employee Dashboard provides all of the resources I need. I can easily enroll in benefits and/or make changes

Cons: The only con I would have is the down time for the website. It seems to be unavailable often and I can not access my information.

Everything in One Place

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dashboard is extremely useful. You can see everything in a glace. I do like how Paychex has integrated several new features and functions all into one platform.

Cons: For a small business, the cost can be on the higher side of the scale. Also, when you call for customer support, the person answering the phone always does their best to assist you, but I can't say the same about a few of the specialist we have been assigned. I prefer to speak to the next available rep when possible.

Always a Winning Experience

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: user friendly, mobile friendly, ease of use and finding what you need at your finger tips, customer support is great

Cons: I must say that the secure log in can get a little cumbersome at times, needing to have a user name, always asked a question, then a pass word then a pin can be a little over the top

Once set up (tight login set up security) it is very easy to find your way around most areas.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use and easy to find your way around. Generating custom reports can be a bit challenging but all in all still very easy to figure most actions.

Cons: I am still toggling btwn new and old version as some things I can not do or can not find on new version.

A super easy way to centralize employee benefits

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that you can easily log on anywhere and see all aspects of your benefits (401k, payroll, etc.) I hate when it is hard to find paystubs, etc.

Cons: I wish that you could set up alerts so you knew when the paystubs, etc. are loaded on. I also wish there was a cleaner inetgration with 401k plans.

I use PayChex Flex to check my pay stubs and W-2 information.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that it keeps track of my pay stubs and most importantly, my time off. Because of the way time off is allocated at my company, sometimes I forget what I have available. And if I'm at home trying to plan a vacation, I can't always wait until I get to work to check with the Controller. Being able to log into PayChex makes it easy to check this information.

I also know that in cases where proof of employment needs to shown, I can easily just pull up the information on my phone or computer.

Overall: The major benefit I get is keeping track of my money and knowing how much time off I have left. It's so easy to just look it up really quickly whenever I need it.

Easy to navigate and find what you are looking for

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of navigation and availability of information when you need it. Availability to
employees to set up accounts a track their own information.

Overall: Simplifies the payroll process and gives employees access to their own information. On demand reports and information easy to access

I have been with Paychex since 2013 and I really appreciate the work they do for us as a small org.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm not particularly tech literate and I can manage it with little to no problem, though every once in a while I do get stuck. Not sure if this is included - but the work on the 401(k) gets a little confusing at times.

Overall: It allows me to do more with my non-profit and provides ease of mind.

My experience has been positive, especially with the help of a Paychex tech person.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate the site. I appreciate being able to access the reports that I need in an efficient manner. The many reports available are very helpful. Being able to access my Paychex reports from any computer is also very helpful

Cons: It is a little cumbersome to navigate the log in process. The main page has changed a few times and it was a little frustrating to reacquaint myself with the tools available.

Overall: Quick access to my Paychex reports from any computer

It is super friendly use, it has a lot of functionalities.

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can access when ever you need to, create customized reports, sign in as often as you want and get the information in a secure manner.

Cons: Sometimes it crashes and makes you lose a lot of time. And some reports don't let you go that back in time.

Overall: Getting reports or information immediately when needed. Gives you information about all a

Very user friendly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, very self explanatory, has a lot of reporting capabilities that are extremely useful.

Cons: I don't like that the program is divided by years, I wish there was a way to capture all years when doing some searches or reports.

Overall: This is how my company process all of our payroll so the benefits have been to vast to even begin to list.

There are a lot of things that should be changed to make it more user friendly

Jan 16, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The only benefits are I can enter the information into my own software before I get the paperwork delieverd to us the next day. It is time saving.

Cons: It is very difficult to navigate and I use it ever day. I hate the new security feature where it calls you with a code. I don't know how to get rid of that because what if I work from home our somewhere else and need access to the software?

, this software is not user friendly and it has a New block where I have to be at my desk in order to log in.

Our company uses this for payroll/employee portals for their pay info

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Its easy to use and I can switch back and forth between multiple companies I work for, which is great! I can check everything from paystubs to 401k to FSA balances.

Cons: There seem to be a lot of updates, I am constantly getting emails on updates. Also, trying to get a refund from my FSA is proving to be difficult, I have had a few rejected for no reason and I end up resubmitting the same thing and either hear nothing or it is approved.

Enjoyed one access point and changes were made across the board

Jan 12, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Really liked have Payroll, Time and Attendance and HR through one system where updates only needed to be made once. Employees gave good feedback on HR side of paychex, easy to get stubs and W2's.

Cons: I preferred one contact for our account versus a 1-800 number where it was someone new every time. I understand what the goal was though.

Simple payroll software

Jan 11, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Customer service is not at its best either. You'll be transferred from one to another......BUT, if you are able to reach out, they are nice and professional.

Pros: It has great reports and preview of your payroll. You don't have to deal with codes in special characters for earning and deduction codes.

Cons: If you are a public company that needs to handle stock transactions, this software is not for you. It is unable to calculate payroll for employees who are in 2 or more tax jurisdictions. Also, you will always need the assistance of your rep to change features, like turning on/off taxes and moving/charging wages to special states...... I would recommend this to a start-up company though instead of using a PEO. It has more control of your earnings and deductions and reports.

Seems like a pretty self sufficient software

Jan 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I only log into paychex once every two weeks but it seems like it does it's thing. There have never been any issues.

It's nice to hav the access to the information I need.

Dec 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I typically find the data I am looking for. It's helpful with researching past employee data often requeted following a termination.

Cons: The screen layout makes it a little difficult to navigate. Might be that I am not on it as much as others.

It's just ok. I feel like there should be more training on it.

Dec 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Cons: I struggle to find the reports that I want. The retirement section of this is not user friendly at all.

I have a positive experience with this program.

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is rather straight forward to use. If I do have problems with an aspect I call our account rep and
she corrects the problem.

Cons: When inputting payroll data the layout goes to web basic and you lose your setup. Shouldn't it stay at the layout that you want. Also, if you had to do a manual check, it would be nice if the program automatically added another new line for the person.

You guys make my life so much easier!

Dec 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program is really very convenient and anyone can use it, at their leisure, to find their own payroll information which means they don't have to rely on me for all their information. Since I am not a lawyer, it is unnecessary to be so wordy.

Overall: The app is simple to use making possible for anyone to be able to use it.
Once again it is really unnecessary to be so wordy when a short response can be so much more rewarding and so simple to follow.

I used Flex every week and find it fairly easy to navigate through.

Dec 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Accessibility to the information I need for my business.

Cons: Only every once in a while I cannot find something I am looking for but that mostly occurs after an upgrade.

Overall: Accessibility to my office information

I've always had a great experience with Paychex and Bridgette Garlicki has always been great!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The easiness of the website and being able to navigate. I like that everything is listed by pay periods.

Cons: I don't like that I have to receive a verification code every time I log in. It seems like a waste of time when I log in weekly.

Easy and intuitive

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use, intuitive, easy to find information. The software doesn't require any training ahead of time and is very easy to look up information that you may need within different categories of reporting and different individuals

Its a basic product for getting payroll information

Dec 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It has most things that you need for knowing the status of your payroll. It allows you to go back to different pay periods and easily see pay stubs and print them

Cons: The design is not one for intuitive understanding. I often find I have to click through several choices to find what I am looking for.

Years of Solid Business with Paychex

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Excellent customer service and ZERO mistakes in the many years we've been a client with Paychex. Highly recommended.

Paychex is so easy to use

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, Paychex is a good system to use. The reports are awesome, time and attendance is easy to use, and I like the overall intuitive feel of it.

Pros: I like all the reporting options. I can generate any type of report that I need. Also, payroll is super easy to use. The payroll matrix is simple and convenient.

Cons: I wish Paychex had "effective dating." When making pay changes to employee's, I have to have make the change after I process payroll in order for changes to reflect in the correct pay period.

Office Manager.. I like working with Kristen Sullivan, If I have any problems on my end she is right there to help me through it. Using paychex make my job a lot easier.

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Thank you Paychex for all you do!

Pros: I like that the Payroll Specialist calls me to take my payroll. Again if I need anything, there is always someone to help if my Payroll Specialist is not available.

Easiest Way To Process Payroll

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We switched from ADP to Paychex recently and the move has cut our payroll processing time in half. It also saved us money. Their interface is intuitive and easy to use, the customer service is great. It's been a life saver.

Cons: You can't make changes or save anything if someone else is in the Paychex Flex program. That can be frustrating if multiple people access it at one time.

Overall: Simplifies my life and makes my job easier. Reports are easy to run, payroll is smooth

Pretty Good

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of grabbing paystub information Convenience of not having to wait until the mail comes in order to access payroll information Our rep is friendly, professional and very accurate - we love her!

Cons: Having to type in my username, password and code every single time Dashboard isn't as user-friendly as I would like Information can be difficult to find, if you don't know where to look Links take me to pages that are no longer in service and then re-route me to the page I was just on, instead of the page I'm trying to find No easy interface between Paychex Flex and the retirement services pages - you always have to go to another page to access the services Some of the information is confusing

Headache Free

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Customer service is outstanding.

Pros: Paychex Flex makes taking care of payroll a breeze. I don't have to worry about compliance or remembering deadlines.

Cons: It has taken me awhile to become efficient in using the website to run reports and change employee data.

It gets the job done, even if I don't understand all features!

Dec 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: There are features which I don't use but it would be nice to know and be more informed of the use of these features.

Pros: It is very secure with not only a password but also a number to log in and if I use a different device or computer, it will ask for further security, with additional information requested and either e-mailed or a phone call verification number.

Cons: When entering payroll there are so many columns I have no idea what they are for and it seems confusing when I want to give an employee a bonus as a number of hours or an actual dollar amount. And it's not clear when posting vacation, sick, or PTO hours.

User friendly with great reporting

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely easy to use. Offers a variety of reports. Our company was able to go paperless with Paychex by allowing our employees to view their paystubs and tax forms on the phone app. If you call the customer service main line, you can usually get through to someone quickly. If your Account Rep is not available, you can get general assistance from another Customer Service Rep.

Cons: I can't think of anything I would change about the software itself, but we are not happy with our assigned Account Rep with Paychex. There have been multiple errors to that could have been avoided if she had more attention to detail.

Overall: Simple and detailed reports, easy payroll submission, paperless payroll.

Current system in our company for Payroll

Dec 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Its easy to use for the most part. Some functions are extra and not a whole package type deal. ATS for example.

Cons: I can use a bit of a more user friendly website. The online features are limited and can use some improvement.

Not for Complex Organizations

Dec 07, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: This system may be ok for smaller companies, but not for larger companies with employees in many states.

Pros: Fairly easy to use on the Payroll side Employees seem to like the ease of finding w2 and pay stubs.

Cons: The customer service is very slow and not very knowledgeable. The reporting is severely minimal and clunky. The ability of the payroll admin to make changes and update is limited, causing you to have to contact the aforementioned inadequate customer service.

I wish they did not have so many glitches.

Dec 05, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Staff members at Paychex switch all the time, and you never know who you will get on the 1-800 number. My advice is when you find someone good, ask for their direct email or phone so you can have a back door to get problems resolved.

Pros: time tracking is seamless for payroll purposes strong control over IP addresses for mobile app is awesome remote offices link and easy to control the whole team zero % errors with timesheets since we switched from a manual system

Cons: can't get good reports that are standardly used in business apps- like Paid Time Off balances based on anniversary PTO balances are not live, they only update after a payroll run, so its confusing for staff notes section in the People tab for Time Off adjustments; no way to get a report on those changes, even though there is a huge Notes: section to use. 401K portal for enrolees is fine, for admin it is lame, no automated notices go to eligible staff.

Review for Paychwx Software

Nov 21, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and very user friendly. The service works perfect for tracking PTO accumulation.

Cons: Navigating through software seem to be slow at times. The software is unavailable more than it should be.

Easy to Self Train

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and self-training. Value is good for products available. Minimal support needed. Good service on the one occasion have needed

Cons: Filters aren't automatically saved for next use. Log in to software is way to many steps. Username, test question, password, yes/no safe computer, and code.

OK

Nov 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Its ease to sign into, I like that if I contact my Payroll specialist Christy, she is always willing to help me with a problem

Cons: I liked the old system for bringing down your reports, it was more efficient and less steps, less paper.

Love Paychex!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: VERY easy to use! Never have to worry about messing something up because it won't let you. Customer Service is always available and always good.

Cons: Paychex flex is great but Paychex Time and Labor (TLO) seems a little outdated. This could have improvements made.

Capterra-loader

I am strictly a "reviewer" of this software. I only log in to view my pay stubs.

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to log in
Easy to find what I'm looking for
Organized menus and navigation
Not cluttered
Good way to see the details but still get direct deposit from employer

Cons: I'd like to see more information other than what is on my paycheck (in a profiled manner), such as accumulative taxes that come out, current salary, etc. This is most likely something my employer can do,

Still learning the product

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Employees and employer can both access easily and keep up with enrollment periods. I also like that it automatically tells you there insurance start date.

Cons: I'm not sure if I'm doing it correct. It seems like everything is going in, but I'm not 100% I've done it right.

Their system is user friendly

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to use and not complicated like another system. They also have a lot of useful features and custom reporting that I use a lot.

Cons: They kept changing customer service representative. I've has some good ones but some are not trained. Also, when they are out, they leave me hanging. No back up and I have to call general 1800 customer service.

Average Payroll Software with Horrific Service

Nov 08, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: ADP is hands down the superior service provided for marginal more expense

Pros: - Attractive pricing with negotiations - Performs all necessary payroll activity in one location and sign on

Cons: - Horrific level of service: Tax documents not sent by deadlines, personnel unwilling or unable to help, implementation leaders with limited service and knowledge - App of inferior quality

While we haven't yet begun with the Flex version of the software, we have been very disappointed with the overall customer service provided.

Nov 08, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: In general, the largest concern is the poor customer service we have experienced.

Pros: The software provides for very minimal downtime. Reports are easy to set-up and run automatically without errors.

Cons: Preview does not always interface seamlessly with HRO. Changes made in either system do not always transfer correctly.

Paychex was an average company

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Paychex was easy to use. I did like that we did not have to use batches anymore like another co pant we had before.

Cons: They did not do what was offered at the point of sale. Was not happy with customer service. Filed our taxes incorrectly.

Paychex has FINALLY gotten it right

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons: One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Overall: Payroll reports for my clients are at my fingertips!

get what you pay for

Nov 07, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The system and the implementation costs are well priced. Implementation is great! The implementation managers do awesome.

Cons: Once we left implementation the level of service went down. The ease of the for managers and approvals is not intuitive.

Easy to use, didn't require training, pretty intuitive

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Payroll specialists are very good and on top of their game. Easy to use from anywhere, never down, easy to get reports any time, easy to add in deductions or bonuses, customizable in general.

Cons: If I make a mistake, then go back to fix it, for some reason twice now it would not take my edits and I had to call to fix it, really annoying, I hadn't submitted yet.
Tax questions/DOL questions - you have to wait until they get back to you, no way to know when they will, who is working on it, etc.
Every change needs to have an accompanying form sent in. Very annoying, So if I change it, I have to fill out a form, print it, sign it, scan it back and send it, for every little change. Change an address, form, change a rate of pay, form, change a bank account, form, someone leaves for 6 weeks medical, form out and form back - you get the drift.

Overall: Easy, consistent payroll service. Inter-department communication could use some work.

Paychex is Great!

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Paychex is very user friendly. I like how everything you need to know is in one system. Makes things easier.

Cons: Logging in is time consuming sometimes. Paychex goes out all the time causing you to not be able to clock in/out on a real time basis.

It is very easy to yese

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is very easy to use. Everything is simple and self explanatory. I would recommend to others.

Cons: Sometimes the down time is inconvenient. Sometimes it freezes for no reason and you are not able to log in

Paychex Flex, best pay system I have used

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: By far the best pay system I have used in 15 years of using payroll software. I have even called from my personal phone from home to handle an issue and they took care of it by asking alternate info to ensure they logged into my payroll account.

Pros: This product has the best customer service as well as ease of use. Everything is right on our dashboard to the total of payroll and withdrawal including tax. For a small business this easy access is super important. Any questions? Their support team is very efficient and on top of things to ensure all questions or issues are handled immediately and effectively.

Good Website

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I do like how the website is laid out and how easy it is to run reports, set up new employees, and enter in payroll. In general the reps are helpful and you dont always have to talk to just your assigned rep to get answers.

Cons: When there is a tax problem, the only person you can talk to is your rep, who general doesn't know anything about taxes and can only pass the question onto the tax department. Once you ask the question, it can a few weeks before you even hear back from someone about the status of your questions. It gets put into a queue and you are not told if or when it will get answered. This is very frustrating when it comes to time sensitive tax issues.

Paychex services rock!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I appreciate my service representative, who is responsive and helpful at a moments notice, which if there is a problem, there is no wait time to get it addressed. Thanks Paychex!

Pros: I absolutely love the customer service provided at any time, but especially when I'm on a time constraint. I process the payroll and really don't have to think about payroll again until I process the next payroll. Superb service.

Paychex meets my needs

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Once I was assigned a new support person to work with, things flowed more smoothly. Paychex meets our needs with 100-120 employees.

Pros: Ease of use and my assigned support team. The system is setup to allow me to make changes in Payroll, with changes automatically updating on the HR side.

Cons: The original support person I was working with!! Also, the ACA setup/maintenance costs are unfortunate. Tracking ACA on my own - cannot justify spending the money.

Paychex Flex gives me peace of mind

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros: It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons: I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

I love Paychex

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Overall, the best payroll platform I've used.

Pros: Ease of use Use from anywhere Platform is flexible enough for almost any payroll scenario Allows employees to view their accounts from anywhere Customer service is there when you need help

Cons: Platform changes and updates sometimes create confusion Our customer service rep changes too frequently

Easy to Use as An Employee

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Information is easily at your fingertips just by logging in to one website. I find it to be easy to navigate.

Cons: Can use additional user-friendliness. Sometimes it is hard to find the things that I am looking for.

HR Manager

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Most of the steps are located on the dashboard - overview of the information is easy. Data Entry is easier than Paychex review.

Cons: You have to finish one task before moving forward with the next. Checking information between two portals has to be completed before any updates can be made. I understand the feature, but if it would be possible to log in to two at the same time having on separate screens would improve the data updates a lot. Understand the safety of being able to log in to the same profile twice can be challenging.

Overall positive. Could be a little more user friends.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Straightforward product. Easy to log in and off. Easy ability to see information quickly and to make changes as needed.

Cons: Too clunky moving between screens and tasks. I find myself having to go back and forth between tasks and the software is not as intuitive as I would like. Furthermore, it should be easier to make changes to staffing hours and time off.

Overall: Ease in computing hours and time off for employees and good at keeping records of sicktime vacation etx.

Accounting

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: overall, it isn't bad but could be better

Pros: Pretty easy to use once you take some time to look around. Easy to add new employees, reports are there, and help when needed.

Cons: could be more user friendly, easier to find options, available to do more things on your own and not have to call in so much.

Cool feature

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that I can use without assistance. I like that I can pull pay stubs and tax information at my convenience

Cons: sometimes some of the features dont work so I have to call my payroll specialist. This can be frustrating

Paychex is a real time-saver

Oct 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I totally love having Paychex on my team.

Pros: I love that my payroll is done every pay period by someone other than me. I don't have to take time away from my business to attend to it. The way we are set up, everything is automatic and I don't have to remember to do anything. Just as important is that Paychex maintains our payroll records and files all the government forms and returns. They handle paying the taxes. My experience has been 100% positive. I know Paychex takes care of things on time and correctly.

Cons: The biggest problem I have had with Paychex is in trying to learn how to use it and in accessing reports. I am not a technology-oriented person and I struggle to make my way through the training videos.

Overall the experience has been positive with ease of use and features

Oct 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the flexibility of the software and the options offered to our employees. We have several employees that use the mobile app as well.

Cons: Sometimes there are errors that appear that have been remedied, I'm sure in the onboarding process. Some of the links to retirement are frustrating sometimes.

Simple solution for complex problems

Oct 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Glad we made the decision to move!

Pros: Easy interface with data laid out in functional and intuitive manner. Previously, to obtain data required lengthy and cumbersome assemply from many different sources. Not any more!

Cons: No direct import feature to quickbooks. Requires manual translation of data into quickbooks to maintain proper P&L and cost accounting.

Everything all in one place

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system is very easy to use. You can change your deductions for your 401k/IRA and your Flex Spending Account without having to wait for the employer to process the paperwork.

Cons: The one thing I would like to see in the platform is the employee's paychecks on the system so the employees could check their individual time.

Best of the best

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This relationship I would recommend and do over in a heart beat.

Pros: Easy peasy usage. There is enough other stuff that goes wrong or is difficult to deal with. Paychex Flex gives me peace of mind and ease of use.

Great Experience!!!

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have had an overall great experience with Paychex Flex.

Pros: It is very easy product to use. The customer service is great as well. Everyone is always so nice and willing to help me immediately with any issues that come up.

Cons: I wish I could create more customized reports sometimes. For payroll purposes, I have learned I can find most information on the standard reports, but occasionally I want to create 1 report with several categories or information. Yet, I have to run several different report to obtain the information needed.

Paychex makes payroll easier on time

Oct 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love this software makes my payroll and tracking so much easier and less time consuming

Pros: I do not spend hours figuring out deduction and hand keying all the entries. I dont have to keep track of garnishment payments because it is done directly by Paychex.

Cons: When you need to void a check it can become a little complicated if they have a garnishment or deduction

PS Review

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Paychex is very easy to learn and to function within. It makes training new users on the system very easy as it is extremely intuitive.

Cons: Glitches in the feed of information between systems can occur and be a bit of an inconvenience. However this does not happen very often.

I am the administrator and user of the software

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer service is exceptional. Dedicated individuals who are extremely knowledgeable and never make you feel that you are bothering them when you have a question or need help.

Cons: It took some time to understand all the ins and outs of using the various modules, but, very doable especially with the great customer service.

Overall: Great payroll software where all regulatory filings are made on your behalf.

Easy to use

Oct 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we have been on paychex for a few years now and it is easy to understand and staff have no problem using it

Cons: often times to system will go down and staff are not able to punch in and out so we have to manually go in and do it.