# Page 10 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews --- Paychex Flex 4.2 (1783) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 10 - Reviews of Paychex Flex ## Showing most helpful reviews Showing 226-250 of 1783 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LT Latoya T. Owner Public Relations and Communications Used the software for: 6-12 months ### "Awesome work" July 14, 2024 5.0 Pros The fact it showed different ways to use payroll Cons Havent figured out getting payment into direct deposit account Reason for choosing Paychex Flex I ran across it one day and havent stopped using the platform or at least trying to figure it out Review Source vP veronica P. administrative assistant Education Management Used the software for: 1-2 years ### "Amazing Function! " September 12, 2024 5.0 Overall very functional and easy to use, very clear access to each doc needed Pros i actually use paychex flex all the time to acess my documents when needed, update any information and im always ready come tax-season thanks to paychex flex ! Cons the only thing i dont like is that i didnt find out about it sooner! Review Source LS Lisa S. Director of Customer Development Information Technology and Services Used the software for: 2+ years ### "Extremely easy to use" June 14, 2024 5.0 Pros I love this app! I can quickly find my payroll information from a high level or I can drill down into the details. It is so easy to log into and find what I am looking for right away. I also like that our 401K information is also in this app so I do not have several apps for all my payroll information. Cons Once in a while, I can't log into the app. I get the spinning wheel of death so I close out and try to relog in. Once I had to use the website because the app would not work at all but this has been minimal and I have been using this for over 2 years. Review Source SG Sujata G. Sales Rep Financial Services Used the software for: 6-12 months ### "The Most Incredible Payroll App" August 30, 2024 5.0 Pros One stop shop for HR solutions and saves a lot of time. It can be accessed anywhere, even on cellphone. Cons Could work on improving customer support. Review Source TW Tracy W. Senior HR Director Biotechnology Used the software for: 1-2 years ### "Best PEO Ever!" July 4, 2024 5.0 Pros So easy to use. Payroll is super easy, and their customer service is to notch! Cons Nothing, it's been great over the last two years. Reason for choosing Paychex Flex Because of its reputation. Our COO used it for his 30-person medical practice, so I trusted it for our biotech company. Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) TriNet kept increasing their monthly fees, and for our small company, it was unsustainable. Review Source ST Savannah T. Phlebotomist Hospital & Health Care Used the software for: 6-12 months ### "Easy to Operate" July 29, 2024 5.0 Pros Easy to operate with multiple functionalities Cons Can be laggy and slow at times with responding Review Source MM Marilyn M. Office Manager Marketing and Advertising Used the software for: 6-12 months ### "Paychex Flex is Not the Best for Our Small Company" June 6, 2024 3.0 We're always getting offers to add more products and services. Their sales team can be relentless. It was difficult to get changes in personnel leave hours done by the customer service team, but I've found a way to make those changes myself. I wish we still had MyPayCenter from Deluxe Payroll. Pros They take care of filing taxes and doing direct deposit. Cons The website is cumbersome, and reports are difficult to drill down to. Categories are vague. After our introductory rate, the cost will be prohibitive for our small company. Reason for choosing Paychex Flex They were the suggested alternative by Deluxe Payroll. Review Source NR Nabila R. Intern Capital Markets Used the software for: Less than 6 months ### "Easy to use" November 24, 2024 5.0 Pros It’s very friendly to use and easy to keep track of. Cons The UI could be a bit more friendly to users. Review Source VR Verified Reviewer CNA Hospital & Health Care Used the software for: 1-2 years ### "Perfect for companies " June 30, 2024 5.0 Pros Easy to use, easy to explain. Basic site no extra Cons There was nothing I did not like about this service Review Source MT Megan T. Case Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Payroll access and visability " June 14, 2024 5.0 Pros I really like that you can log in easily and access your account. I haven't had any issues with Payroll Cons I haven't experienced any cons with Paycheck. The interface is really easy to use Review Source Michayla P. Home Care Provider — Personal Care Services Individual & Family Services Used the software for: 1-2 years ### "Provided through my previous employer!" May 19, 2024 5.0 Content with the services it provided to me at that time, which was through my previous employer. Used about 1.6 years! (1y, 6m) Pros Only used until upgraded to different provider/platform altogether! Cons I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose. Review Source CS Cheryl S. Captain Law Enforcement Used the software for: 6-12 months ### "Frequent user of paychex flex" June 7, 2024 5.0 Pros it is very easy to use and manage with a medium department with a lot of side jobs. Cons i dont like how when you approve a time it repopulates the screen to the top of the payroll date Review Source CG Courtney G. Artist Arts and Crafts Used the software for: 1-2 years ### "Loved this service" May 30, 2024 5.0 Pros \- Ability to keep tabs on clock in and out features -Able to see times for PTO Cons \-Time sometimes clocks minutes after clicking on clock in Review Source TM Theresa M. owner Food & Beverages Used the software for: 2+ years ### "Paychex flex is easy" May 20, 2024 5.0 Definitely would recommend it. did find it a bit pricy, compared to say Patriot Software, but definitely worth it. Pros The ease of operation, inputting for payroll getting report. Cons At times finding my way around became a bit difficult. Switched from [Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/) Due to tips and negative checks, which Patriot couldn't provide for me. Review Source TC Tamiko C. Substitute Teacher Education Management Used the software for: 6-12 months ### "Very Reliable Program " June 13, 2024 5.0 It has been a pleasure to use this platform. Pros I love how you can navigate through it. Cons I can’t name one bad thing. It’s a win-win for me. Review Source VR Verified Reviewer Support specialist Consumer Services Used the software for: 2+ years ### "Easy all in one payroll platform " December 9, 2023 5.0 I absolutely enjoy using it and love the simplicity of it and how easy it is for anyone to be able to navigate successfully without having to require any additional assistance Pros The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked. Cons I would just think that the price for the service could be a little lower and across the board for all features available Review Source CF Cody F. Finance Director Biotechnology Used the software for: 1-2 years ### "Great provider (unless your company is within 3 degrees of separation from cannabis)" August 8, 2023 4.0 It was great until it wasn't. Again, most of our essential services were terminated with only a 30-day notice, and their proposed solution was a handful of complicated workarounds while maintaining our current price, so we were pushed into fast-paced negotiations with alternative vendors.While we used it, though, it was a nice service, particularly the portal itself. Their interface is speedy and well-designed, and while there isn't much in the way of "customer success training" to help figure out exactly how to use it, it's very intuitive once you spend a few months with it figuring out how all the different pieces fit together.Bottom line, the system itself works very well, but don't lean too hard on the parts that involve human beings doing things & making decisions. Pros For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size. Cons After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto worked better as a small startup, but we needed a more feature-rich solution that would grow with us. Review Source Daniel C. Principal, Commercial Growth Operations Leader Human Resources Used the software for: Less than 6 months ### "Paychex Flex helps us save time in incredible ways" August 12, 2023 5.0 I am the only one who uses Paychex Flex. I print Paychex Flex statements in the present or past. If employees require any payday or gift, I can revive pay stubs for them. It is possible to change personal/employee information if required. It is simple to use and is extremely useful. All my documents are close to my computer. On the occasions when I do checks, it is very comforting to be able to log into your account, extract all the documents I require in PDF form, store them and send them to the examiners. It is probably faster to make a copy at a digital print shop than to scan them into a lockbox as PDF documents. It helps me save a tremendous amount of time. I really like that thing. The time-saving is the totality of busy days. Pros Paychex Flex reports are present and run in a harmonious and happy pattern, so anyone who wants them can access them at any time. It makes life simpler and saves me some time. It is simple and fast to update my worker's personal/job data. All my work data is close to my computer. It is easy to access them to get a hard copy of their rules, so I can send them to the top management or auditors. Cons The only drawback I have noticed with Paychex Flex is that I was unable to find where it is possible to do a public school worker's course tax abatement from one of his coworker's tax deductions. It was simple to incorporate the new one, however it was not easy to remove the old one. However my Paychex representative was nimble and agile and did it for me. Review Source LG Lais G. Executive Assistant Financial Services Used the software for: 1-2 years ### "A Place where you find it all" May 16, 2024 5.0 Paychex Flex is extremely user friendly. As soon as I login I am presented with a dashboard that displays my pay stubs, W-2s, 401K, the health benefits that I elected. It's great not to have to access the HR team to request such data. It gives me independence and makes my life so much easier. Pros The fact that I can easily access my pay stubs, W-2s, and all other financial records on a dashboard that contains it all. Cons Sometimes Paychex Flex account managers make mistakes. But that is more related to human error than a software issue. Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "It is very easy to use and has great support" April 18, 2023 4.0 Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software. Pros In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system. Cons The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/)[TriNet](https://www.capterra.com/p/192254/TriNet/) Payroll and workers' comp are processed through Paychex Flex. The site gives workers improved record-keeping capabilities and streamlined monitoring. Review Source JK JILLIAN K. OFFICE MANAGER Automotive Used the software for: 1-2 years ### "BEST DECSION" April 1, 2024 5.0 PAYCHEX IS OVERALL AN AMAZING SOFTWARE. ITS CONVIENENT AND AVAILABLE TO VIEW PREVIOUS FILES AND W2 AT THE BEGINNING OF THE YEAR! Pros PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL. Cons IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK. Review Source CH Cindy H. Human Resources Security and Investigations Used the software for: 1-2 years ### "Paychex Flex gets both thumbs up!" August 1, 2023 5.0 Pros Paychex flex is easy to use. It is seamlessly integrated with When I Work. There are many add on features that are all worth the cost such as W2 set up. Cons The only aspect of Paychex Flex I least appreciated is that employee tracking is an add on feature. I feel it should be part of the program. Review Source NW Natasha W. Manager Professional Training & Coaching Used the software for: 6-12 months ### "Paychex--Everything is in one place" June 12, 2024 4.0 Other than the need of a redesign, the application of paychex is streamlined. It does what it needs to do--payroll and other HR processes. Pros All of my financial information is in one place. I am able to access my pay stubs, vacation time, tax forms, etc. I am also able to utilize customer service to submit help tickets to receive solutions for my concerns. Cons It is in need of a redesign to enhance user experience and to modernize interface. Review Source KO Kelli O. Office manager Utilities Used the software for: 1-2 years ### "My Paychex Flex Review" April 5, 2022 4.0 It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents. Pros How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies. Cons Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paychex Flex By reading reviews on both companies. Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) The pricing, wait times for customer service, & ease. Review Source KK Kadonna K. Educational consultant E-Learning Used the software for: 2+ years ### "Paycheck flex" November 5, 2021 5.0 Quality software product. Easy online business purposely Used for all payroll done efficient and accurate allowing all quality and quick solution for doing payroll. Pros Paycheck Flex is a all in human resource software and service solution. It was easy to handle payroll. All benefits of support and quality software product for all business purposes. Cons Thankfully there were no concerns about usage of product for online classes conducting business transactions organized and quality software product. Review Source Similar Products Featured