# Page 11 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 11 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 251-275 of 1783 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KK

Kadonna K.  
Educational consultant  
E-Learning  
Used the software for: 2+ years

### "Paycheck flex"

November 5, 2021

5.0

Quality software product. Easy online business purposely Used for all payroll done efficient and accurate allowing all quality and quick solution for doing payroll.

Pros

Paycheck Flex is a all in human resource software and service solution. It was easy to handle payroll. All benefits of support and quality software product for all business purposes.

Cons

Thankfully there were no concerns about usage of product for online classes conducting business transactions organized and quality software product.

Review Source

AP

Ardith P.  
Owner/Manager  
Entertainment  
Used the software for: 1-2 years

### "Great for small business owners that don't need any more headaches!"

March 7, 2022

5.0

Very easy to use. Setting up new hires only takes a few minutes. Payroll reports are excellent. Customer Service is top notch. I love that I can pass this part of being a business owner on to the professionals and not worry that I'm not on top of something. They cover it all including wage garnishments which isn't something that I even thought about until we got our first notice that one of our new hires had to have child support taken out of their check. I panicked and didn't know what to do. I called our Service Rep and she said scan the paperwork to me and we will take care of everything! Easy. I'm very happy with the service!

Pros

User friendly. Easy to use. Support is excellent when I need it.

Cons

I haven't found anything that I don't like. I have been using for 1 1/2 years now. So far, so good!

Reason for choosing Paychex Flex

My brother uses PayChex in his business and he recommended it to me so I chose to go with PayChex based on that. I have been very happy with PayChex Flex.

Review Source

Nathalie S.  
Account Manager  
Financial Services  
Used the software for: 2+ years

### "Paychex Flex -- A Payroll Must-Have"

January 3, 2024

5.0

Overall, I really like Paychex Flex. Even when I have an issue, I am able to call and speak with an agent who can resolve my issue. Their agents are very courteous and professional. They're even able to get everything squared away on just one call. They have excellent Customer Service and I really like the online portal. I would definitely recommend Paychex Flex to employers.

Pros

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Review Source

CJ

Carla J.  
CPO  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Who was the Challenge "

February 1, 2024

3.0

Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.

Pros

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Alternatives considered

[Certipay Online](https://www.capterra.com/p/210189/Certipay-Online/)[Slack](https://www.capterra.com/p/135003/Slack/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Reason for choosing Paychex Flex

Memeber of our Board of Directors was solely against the other options.

Switched from

[Certipay Online](https://www.capterra.com/p/210189/Certipay-Online/)

We went back to the payroll provider we left.

Review Source

Robert G.  
Business Development  
Printing  
Used the software for: 2+ years

### "Great for payroll and attendance"

March 3, 2022

5.0

My experience has been great overall and I am very happy with the features and options. I would suggest Paychex Flex to anyone looking for time-clock, attendance and payroll software services.

Pros

There are SO many features that are important for both employees and employers. I can find my W-2's, easily find past and present paychecks, desktop and app options, I can calendar my time off, see other employee time off and I can request time-off easily.

Cons

There's nothing that I do not like about this software. I have used it for almost 15 years now, starting from when it was only Paychex to Paychex Flex and it has evolved into an even better version year by year.

Review Source

CL

Christopher L.  
General Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great customer service and excellent scalability "

May 27, 2022

4.0

Keeps track of employee information and is able to run reports for information that we use daily. I.e. employee birthday tracking, minor list, pay rates by department etc

Pros

Very easy to use but powerful at the same time. Being able to have applicants move along from application to onboarding to hired into payroll using the same software is very convenient. Integration with point of sale software works great. We have had two different POS systems and integration with both was perfect.

Cons

Onboarding individuals is sometimes an issue. If the individual has a flex account from another company or has applied with multiple different email addresses can cause issues. Always make sure to search for an applicant before entering into onboarding.

Review Source

LK

Lisa K.  
Office Manager  
Food Production  
Used the software for: 2+ years

### "Paychex Flex Review"

December 13, 2023

4.0

For the most part positive. Over the years the number one overall best thing about Paychex is their customer service. The platform is easy to use and for the most part user friendly but their customer service is great!

Pros

For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.

Cons

Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

That decision happened right before I started working here but pricing was a main issue.

Review Source

Victoria B.  
Owner/house cleaner  
Consumer Services  
Used the software for: 2+ years

### "Great payroll and hr employer/employee program"

March 24, 2023

5.0

Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

Pros

On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.

Cons

Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

Review Source

ES

Eva S.  
Operations Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "PREVIEW was a great payroll work horse. But beware, FLEX Payroll is no PREVIEW."

October 19, 2016

2.0

We've been on Paychex PREVIEW payroll software for 16 years. It was a solid no non-sense payroll processing work horse which came with everything you'd ever need to process payroll for 100+ employees in a very quick and efficient manner. PREVIEW software was extremely well designed and well thought out. The developers took the perspective of payroll processing users and provided all the navigation speed, functionalities and reports that we'd ever find useful or need to do our jobs quickly and efficiently. There were hardly any unnecessary clicks, keystrokes or scrolling to speak of. It exceeded my expectation all these years. Paychex's golden era and reputation as payroll processing leader was probably due to these sensible legacy products. Like all good things which must come to an end, we were switched to FLEX Q2 of 2016 because PREVIEW was so old that Paychex decided to sun set it this year - which was totally understandable. But any reasonable PREVIEW clients would also expect and assume that whatever good features, good functionalities and useful reports that were available and had been working well in PREVIEW would be brought over and be available in the new payroll product as well. Not so. Enters FLEX which Paychex touted as being technologically advanced, etc. It probably is. But as far as FLEX payroll processing features and functionalities are concerned, I am actually set back 16 years to a payroll processing product that seemed Beta, very slow, cumbersome, awkward - compared to PREVIEW. Paychex simply threw PREVIEW out the window and started fresh from scratch with FLEX. I spent my first several months on FLEX Payroll sending them suggestions to make FLEX "better". I don't know if anyone cared. FLEX Payroll screen designs and navigation are very slow, very cumbersome, and very awkward. What I considered "speed features" in PREVIEW were non-existent in FLEX. Fields are spread out as far apart as they can find room to spread them out to (instead of keeping the screen layouts compact) seemingly so as to "maximize" unnecessary clicks, scrolls and keystrokes as much as possible. It's also more cumbersome and time consuming just to get information and reports from FLEX Payroll which could be run quickly and easily before in PREVIEW. I felt like I'm using payroll software designed by inexperienced college graduates who had never processed payroll before in their lives. They're out to get as much of my time make me do as much work as possible for the same amount of work that I have to do as before - to see where my breaking point is. So overall, I'm not impressed. To me, if the basic payroll processing functionalities are less than before, FLEX Payroll will still be inadequate despite all other "great features and modules" they added to FLEX which I don't need.

Pros

Flex integration with Benefits Administration (Benetrac) module can make life a lot easier for some - but Beware - only if your group is 100+ enrolled. Our Paychex sales rep did make the claim that with Benetrac service, our medical insurance transactions "will all be automatic with carriers and we wouldn't have to do a thing" - which was totally not true. As it turned out, more carriers than not do not do EDI for groups (company) with < 100 enrolled. So the main FLEX selling point totally didn't even pan out for us. Please learn from our lesson. Do verify specifically that your medical and dental carriers will do EDI for your group before signing up for Benetrac.

Cons

Although FLEX does its job as payroll software, having been on a faster and more efficient product before, we know how much more time we are spending on this "more inefficient" product compared to before. Oh and please save yourself the headaches and trouble by passing on other Paychex's services. We tried Paychex Health Insurance and ACA filing. They both failed miserably. Same story in both cases. Can't get hold of the account rep and customer service rep. No one would answer or return our calls. Last year's ACA were 60% wrong after I've redone and resubmitted data 3 different times after 3 different CSR told me 3 different things. They were just making it up as they went. Very frustrating.

Review Source

PB

Paola B.  
Administrator  
Real Estate  
Used the software for: 1-2 years

### "Not very happy with Paychex Flex"

January 6, 2022

2.0

I was exited to work with them. The system seemed simple for my small operation and pricing seemed to be right. Sales Rep was very helpful and confident. They quoted a flat monthly fee of $40.00 plus $4 per employee regardless of the number of deposits per month. Then from month 1 they began billing me per payroll period. I complained several times, and they credited a few bucks back, but each month was the same. After 1 year they'd forgotten of their original quote and denied the whole thing. Then pricing started to go higher. I went from a $44 per month promise to a $51.00 per payroll period (bonuses processed separately) In the end my annual budget tripled for 1 year. At times I would pay up tp $153.00 per month for 1 employee. They also warned payroll should be turned in 48 hrs ahead, but I would always get a reminder from my payroll specialist. However, in one occasion there was a holiday in between. It was one of those holidays where most people work. Paychex did not send a reminder so I figured they'd work just like me. Next day, we get a $150.00 fine for not submitting hours on time (72 hrs in advance). Apparently, they were among the fortunate ones to get the day off. Only they forgot to give us the heads up. It soon became my job to be asking them at every upcoming holiday. Finally one day I submitted my hrs but they forgot to deposit my employee's paycheck. At that point it was time to go.

Pros

I run 2 companies with 1 employee each. I really liked the simplicity of submit the payroll. It didn't take much of my time. But then they started sending formatted charts to fill and more information to submit. Still, it was simple enough. Not much to complain about.

Cons

Customer Service is terrible. I'm not the kind of person that requests to talk to the boss of your boss, but a payroll specialist can only do so much; So when you have a billing concern or service complaint because you employee did not get his pay, expect that no one will be in charge.

Review Source

VR

Verified Reviewer  
Office Manager  
Real Estate  
Used the software for: 1-2 years

### "Payroll System with options and needs user-friendly portal"

May 6, 2023

3.0

If I was the owner of a business, I likely wouldn't use this software. People make a business, not the software itself. It isn't user friendly to those who may not be 'tech savvy'. It has limitations. I did not notice a chat feature to even reach someone with Paychex, that would be an excellent option since they don't return calls promptly. Customer Service is the backbone of every good business. Nothing is completely automated and nothing should be. People make the world, not technology.

Pros

I like the pie chart. I like the layout overall, though many things I would change. Honestly, there isn't a lot of pros. I have more con's then pro's which makes this a difficult review.

Cons

1\. I don't like not being able to reach someone quickly by phone with questions. 2. I don't like that the person we have currently doesn't return calls promptly (within 24-48 business hours). 3. I don't like its lacking of excellent customer service 4. The website/portal is not user-friendly. 5. I don't like being made to change my password frequently and to something hard to remember!

Review Source

VR

Verified Reviewer  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Way better services out there for cheaper prices"

February 26, 2022

4.0

Do not rely on them to let you know by hiring an employee in another state, you are subject to any additional state/local taxes outside of income tax and unemployment tax. We didn't know we were required to have disability insurance & paid family leave insurance for hiring an employee in NY. I guess I can't blame Paychex because technically it's not a tax but because we began payroll in NY, it required us to carry it. I'm more mad about the fact that it is optional to withhold a small portion of the employees wages for disability insurance or the employer can cover the whole cost. Paychex just started withholding the max portion from the employee without ever saying a word to us. So 1.) they knew we were subject to it and didn't bother to say anything and 2.) they started an optional withholding from employee checks without ever having us sign off on it. They will be easy to reach when they need something, but very very slow if you need something. They switched our assigned payroll specialist so many times that I don't even know who it is now to let them know we are switching at the end of the quarter.

Pros

The only thing I can say I liked is that they pay the tax and file the required quarterly/annual reports.

Cons

Very confusing just to have a rate for an employee. There's multiple areas in the employee file where you can add "compensation" & "earnings & deductions". Compensation is where you can add their rate (if you don't, it will notify you that you're not paying minimum wage). You figure you need to add at least one category of earnings like hourly or salary in order to pay an employee. So I added their hourly rates to compensation then added Hourly to their Earnings along with their rate again. The Hourly specifically states RATE X HOURS. Yet, by having both of these, you'll end up paying the employees twice. No problem right. Reports take kind of long to download, and not easily customizable.

Review Source

KV

Kate V.  
VP, Custom Solutions  
Market Research  
Used the software for: 2+ years

### "Not user friendly, slow, difficult"

May 27, 2022

2.0

Having used a custom made timeclock at another company, as well as used ADP, I do not have a lot to compare against but would guess that almost anything would be better than this.

Pros

There is nothing - if I had the authority to switch, I would.

Cons

The interface is clunky and makes managing time punches difficult - there are nuances that are not intuitive where you have to enter or edit a punch in a very specific way or it will cause duplicates or the system will try to combine it with another punch which means that sometimes you have to do it multiple times in slightly different ways before you get the desired result. The reporting is also not intuitive, the wording used for templated report names is vague so that I have to go through many to find one that I want. We've experienced multiple and not infrequent issues with the program from employees logging in to a white screen, to managers not receiving notifications of time off requests which can cause significant issues.

Review Source

Yousef M.  
Managir  
Financial Services  
Used the software for: 1-2 years

### "Paychex the review "

January 20, 2023

4.0

My general experience is excellent and easy to use, and there are some minor flaws. I hope that you will develop more and more of yourselves, and I hope that you like the opinion

Pros

The advantages of this program is that it is easy to use and contains distinct sections such as time management

Cons

The disadvantage of this program is that it sometimes makes mistakes in time management

Review Source

IB

Ian B.  
Network Operations Center Manager  
Information Technology and Services  
Used the software for: 2+ years

### "The source to See Time, Pay, Benefits and Resources"

October 15, 2024

5.0

It has been a great experience and very efficient to use Paychex from their portal and get to all the features it lets you manage.

Pros

Paychex has a great user interface that makes it easy to find all the resources I need to manage my time, benefits and employee approvals for time off.

Cons

One challenge is finding the right support agent for the issue I am having. It can take some time to get connected.

Reason for choosing Paychex Flex

Paychex flex had more options and features that we were looking for. Our reason to go with it over the alternative also had to with the cost was much better priced with Paychex Flex. There was also a good relationship we built with them which helped with our decision.

Review Source

AS

Anthony S.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Many features, great value, options to expand capabilities"

May 5, 2022

5.0

Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.

Pros

It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.

Cons

The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.

Review Source

VR

Verified Reviewer  
Physician  
Medical Practice  
Used the software for: 2+ years

### "Physician "

December 18, 2023

1.0

Horrific, the took payroll from another company out of my account.

Pros

Nothing, terrible product. I was originally promised coasts would remain the same my entire life with Paychex. \[sensitive content hidden\] LIED!

Cons

Staff and support. Salesperson lied! \[sensitive content hidden\] Stated my monthly costs would “never change”

Reason for choosing Paychex Flex

I was “promised my costs would never change” by \[sensitive content hidden\]

Review Source

FC

Francesco C.  
Ottico  
Medical Devices  
Used the software for: 6-12 months

### "Ottimo software gestionale"

December 19, 2023

5.0

Esperienza complessivamente positiva. Nel futuro spero di avere molto piu' da aggiungere a questo commento.

Pros

Il reparto gestionale lo trova utile e necessario, soprattutto perche' utilizzabile anche tramite app android e ios

Cons

Alcuni piccoli miglioramenti che fortunamente arrivano con vari aggiornamenti dell'app

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)

Utilizziamo entrambi i software per una migliore visione della gestione

Review Source

VR

Verified Reviewer  
Admissions and Community Outreach Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Made the switch to Paychex Flex!"

May 4, 2024

4.0

Would highly recommend if you happen to be on the fence. Great product.

Pros

It's simple and clean. New hires rarely have issues setting up direct deposit or accessing tax documentation.

Cons

Difficulty with E-Signature process at times

Review Source

FS

Faith S.  
Customer Service Specialists  
Farming  
Used the software for: 2+ years

### "The customer support team for this software is so cool. Focused to assisting."

October 25, 2023

5.0

Very wide coverage of benefits. Paychex Flex is a game changer.

Pros

The customer support team really gave me an overwhelming experience. The assistance they gave at a time I was almost giving up on setting up the software was so satisfying. Ever since they assisted me, Paycheck Flex has been an easy to use software. Extremely helpful in payment management. It provides a great overview of my work and helps in creating a wonderful work environment.

Cons

Five stars worth of performance. Nothing is challenging with Paychex Flex.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paychex Flex seems more flexible to changing conditions and well organized.

Review Source

Katrina V.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paychex Flex is great for completing payroll"

September 15, 2023

4.0

I appreciate being able to check on the 401(k) and have the money go straight into employee accounts, saving time and effort. Since insurance coverage is now related directly to who has enrolled in which plans, processing payroll has become much more efficient.

Pros

From either the employer's or employee's perspective, the website couldn't be simpler to use. Filters and stored views make it easy to customize your payroll experience based on your current needs.

Cons

Over the years, I've seen a few different specialists. Obviously, not everyone has the same potential. When my allocated person hasn't been able to help me, I've found that the online chat staff is quite responsive and helpful.

Switched from

[greytHR](https://www.capterra.com/p/150850/greytHR/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Paychex now handles our payroll, 401(k)s, insurance, and HR Pro needs. Our human resources representative appreciates having a contact to turn to for advice on legal concerns.

Review Source

TM

Tracy M.  
Assistant Director of HR  
Food Production  
Used the software for: 6-12 months

### "More experience needed for Account Managers"

January 2, 2024

3.0

We had 3 account managers with Paychex Flex, the first 2 had challenges following thru on items, so we requested new account managers. We discovered that account manager is an entry level position, all seasoned account managers have been promoted to specialists or phone customer service representatives. We finally received an account manager who had been an account manager for 5 years, called a senior account manager, but he wasn't very helpful and spoke mostly in "corporate speak" - not super helpful. He could at least understand what the problem was we were having, but he would have to pass along an internal ticket to get problems resolved.

Pros

It was user friendly in it set up and functions, however too many items required personal service running accurate payroll which required phone calls to account managers.

Cons

The account manager role is an entry level position at Paychex, so nearly all calls to account managers resulted in a response of "let me check with my manager and I'll get back to you".

Review Source

Sara B.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paychex Flex is a simple and straightforward system"

March 13, 2023

4.0

Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.

Pros

I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.

Cons

The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/)

When we were going behind schedule or needed to do an extra payroll run due to unanticipated circumstances, Paychex Flex was a big help. In any scenario, the customer service team does everything in their power to help.

Review Source

VR

Verified Reviewer  
manager  
Marketing and Advertising  
Used the software for: 2+ years

### "An HCM system that simplifies difficult tasks"

February 1, 2023

4.0

It has been a good experience overall. The payroll account manager I have is efficient. But Paychex does seek to elevate these positions quickly. Every time I get a payroll account manager who is knowledgeable, they always get promoted, it seems. My concerns about the reliability of customer service are raised as a result of this.

Pros

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Cons

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.

Review Source

CM

Cody M.  
Controller  
Entertainment  
Used the software for: 1-2 years

### "Streamlined and Simplified Payroll Processing and Ancillary HR Services"

May 5, 2022

4.0

Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.

Pros

The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.

Cons

The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[PayrollPanda](https://www.capterra.com/p/156492/PayrollPanda/)

Reason for choosing Paychex Flex

Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).

Switched from

[Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.

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