# Page 12 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 12 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 276-300 of 1783 Reviews

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Frequency of Use

Alan B.  
Human Resources Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "PayChex is one of the best and easiest payroll programs"

September 30, 2023

4.0

Payroll processing is tedious and time-consuming, but PayChex simplifies things significantly. Having a professional create and update the guidebook for you is also a huge assistance.

Pros

Payroll processing for my business can be done whenever I want, the interface is intuitive, and all employees have access to their own data for purposes of audits and tax filings. The time I used to spend on payroll and tax preparation is now mine. I was relieved to have access to Paychex reports when a PPP opportunity presented itself.

Cons

They're doing their best to improve the system, but in the meanwhile, it can be inconvenient to use while they work on it.

Switched from

[Sage Intacct](https://www.capterra.com/p/76/Intacct/)[Rippling](https://www.capterra.com/p/172127/Rippling/)

Whether I'm calling with a major issue or just a quick query, their support team always treats me with respect and helps me out in a highly professional manner.

Review Source

AY

Ashton Y.  
Finance Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I have never been happy with Paychex."

February 10, 2023

1.0

They never fully finished helping us get our platform set up. There is suppose to be a general ledger integration that is suppose to give us a report that breaks down our payroll items so we can enter the details into the books. No one has ever helped us set up our platform so this works. The report is always blank. I spent over a year trying to get people to help set this up so it would work and every customer service person would just pass the buck or tell me they would get back to me but never did. Then with the time clock feature it would be great if they would stop trying to change and update it. I spend more time fixing employees time punches because Paychex is down. Furthermore, the new timeclock platform that Paychex is trying to launch seems scares me because they seem to be missing a lot of key features that were on the old one. Finally, I don't know what their employees do all day. I swear our service reps are out of the office more than they are ever in the office.

Pros

The software looks like it should work well and that is has a lot of features that would be helpful. I do like how they take care of a lot of the tax related things so that I don't have to create and file all the different employment tax documents.

Cons

Timeclock system is often down.Poor customer service.No follow through to make sure everything was finalized on initial setup.They always try to sell me new products when the ones I have don't work.Talked to a Paychex Technical support employee who admitted that the back end was not that great.

Reason for choosing Paychex Flex

It was recommended by our accountant.

Review Source

LI

Leila I.  
Accountant  
Civil Engineering  
Used the software for: 1-2 years

### "It works, but could definitely be better"

August 9, 2023

3.0

Pros

It does the job, in terms of compliance and W2 preparation I have nothing to say. Their customer representatives are kind and try to do their best to help you.

Cons

Their reporting is definitely a very important feature that in Paychex Flex is not intuitive and is very limited.The way their databses are crafted, makes it hard to bulk change things correctly, and their pre-made reports have very limited information. You need to customize them and even then is hard to get the information you are looking for.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

I didn't choose Paychex Flex. It's what the company I work for uses. I wouldn't really recommend it.

Review Source

AH

Anne H.  
Human Resource Generalist  
Airlines/Aviation  
Used the software for: 6-12 months

### "My Paychex Review"

December 13, 2023

4.0

Overall it's been a good experience. I have 10 years experience working on a variety of HRIS systems and this one was probably the easiest to pick up.

Pros

It's very user friendly, support is easy to access. It takes less time to do end of the year reporting than with Advantage Payroll

Cons

It's hard to get someone on the phone to answer questions, sometimes there is a revolving door of payroll specialists. Also the pressure to add on services such as the 401k and benefits.

Switched from

[Advantage CMS](https://www.capterra.com/p/120655/Advantage-CMS/)

Advantage is no longer in service as of August 31, 2023

Review Source

GC

Griselda C.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Highs and Lows"

October 22, 2021

4.0

I like having direct access to professionals in HR, payroll, training, etc.

Pros

No question, having access to a comprehensive database from a company that's been doing it for decades makes it possible for us to be in compliance with local, state, and federal laws - which is a huge relief.

Cons

The time and attendance portal is dated and has been 'glitchy'; just more complicated to use than the other options.

Switched from

[Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/)

Paychex gave us more options at a better price point. Sadly, Heartland had begun to drop the ball with our account as they eliminated the position of our rep in the area.

Review Source

EB

Ed B.  
CEO  
Staffing and Recruiting  
Used the software for: 2+ years

### "Solid solution at an affordable price"

March 25, 2024

5.0

Paychex Flex has been great to use. It has been good for us.

Pros

It is easy to use and maintain. Set up was also easy with great support.

Cons

Some of the more involved things need support...but...it has always provided.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Paychex Flex

I got a good feeling during the evaluation phase.

Review Source

CB

Chris B.  
Chief Operating Officer  
Hospital & Health Care  
Used the software for: 2+ years

### "Lot's of Payroll options but this one exceedes"

November 13, 2023

5.0

Paychex has been a simple platform to use for time and attendance, payroll management and the reporting tools make it easy for side by side comparisons.

Pros

Paychex has an easy to view dashboard with customizable tiles and which allows you to tailor your experience based on your company. Time and Attendance flows easily and payroll is a breeze. The employee database makes it easy to reference start dates, end dates, pay changes and update banking on the spot. Their database of reporting makes it easy to pull report and customize based on our organization.

Cons

While we do have dedicated support on the account admin side these staff seem to change, so consistency with account managers can be a challenge at times. However, when we do work with them they are attentive and helpful in solving our issues.

Review Source

WC

Wendy C.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Paychex Flex for Office Use"

June 30, 2022

4.0

I would recommend Paychex to other businesses.

Pros

I like that the employees are more involved in their enrollments, set up, banking and tax selections. Prior to Paychex this was a manual process performed by Admin and HR.

Cons

It was a very complicated start. Paychex should have taken more time to understand our setup prior to implementation. Once we got through that phase it has been much easier.

Reason for choosing Paychex Flex

Paychex offered employee benefits. Some of the other payroll companies are just payroll.

Review Source

VR

Verified Reviewer  
Booking Manager  
E-Learning  
Used the software for: 6-12 months

### "Paychex Flex: Una transformación en el control de gastos empresariales"

February 10, 2023

4.0

Mi experiencia general con Paychex Flex ha sido realmente positiva. Esta herramienta ofrece una variedad de funciones y características que me han ayudado a administrar mi negocio de manera eficiente. El proceso de configuración es muy sencillo y, una vez que lo he configurado, tengo la capacidad de controlar mis finanzas, planificar mis impuestos, administrar mis nóminas, controlar mis recursos humanos y mucho más. Las herramientas también se pueden personalizar para satisfacer las necesidades de mi negocio, y tengo la capacidad de controlar mis datos con una alta seguridad. En general, estoy muy contento con mi experiencia con Paychex Flex y lo recomendaría a cualquiera que busque una solución de administración de negocios eficaz.

Pros

Me encanta trabajar con Paychex Flex porque me ofrece una manera fácil y segura de administrar los recursos humanos de mi empresa. Estoy contento de poder contar con una amplia gama de herramientas para ayudarme a mejorar la eficiencia de mi negocio, desde el cumplimiento de los requisitos laborales hasta la administración de horas, salarios y mucho más. La interfaz intuitiva y los recursos útiles disponibles hacen que sea fácil manejar todas mis necesidades de recursos humanos desde una ubicación central. Me gusta que las actualizaciones y mejoras se realicen de forma automática de modo que siempre esté al día con los cambios en la ley laboral. Lo mejor de todo es que puedo administrar todo esto con un solo clic desde cualquier dispositivo, lo que me ahorra mucho tiempo.

Cons

Lo que menos me gusta de Paychex Flex es que, a diferencia de muchos otros servicios de contabilidad, no tiene ninguna herramienta de contabilidad para ayudar a los usuarios a administrar su negocio. Además, el soporte técnico de Paychex Flex no es tan bueno como el de otros servicios, y su base de conocimientos es muy limitada. Además, no hay opción para una prueba gratuita, lo cual es un inconveniente para los usuarios que quieren probar el servicio antes de comprarlo.

Review Source

YJ

Yashovardhan J.  
Researcher  
Education Management  
Used the software for: Less than 6 months

### "Paychex Flex: The Most Flexible Payroll Solution around"

December 11, 2022

5.0

I enjoy using Paychex Flex because it is simple to use and provides me with all the information I need to know about my payroll and employees. I can easily access my payroll information and run reports. The customer service is also excellent and they are always available to help me with any questions I have.

Pros

The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.

Cons

The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Paychex Flex

Paychex Flex was chosen over Gusto and Paylocity because it offered the best combination of features and price. Paychex Flex is a comprehensive HR and payroll solution that is affordable and easy to use. It offers robust features such as time and attendance tracking, benefits administration, and online payroll.

Review Source

DS

David S.  
President  
Education Management  
Used the software for: 1-2 years

### "Reasonable price given what they do and don't do"

February 22, 2022

3.0

It's ok if you don't expect much but for them to run your payroll and make tax deposits.

Pros

Got up and running quickly. Their onboarding is the most effective part of customer support in my experience. Basic things like tax payments are handled effectively.

Cons

Customer support. I have gone weeks without receiving a message or call back to significant issues. In at least one case involving several thousand dollars, I was not able to get an accurate status update from June to October, and was handed off from one 'dedicate' rep to another at least 3 times along the way.

Reason for choosing Paychex Flex

OnPay could only support basic hourly payroll, which did not meet our needs.

Review Source

DE

Daniel E.  
Owner  
Consumer Goods  
Used the software for: 1-2 years

### "Effortless, Excellent choice!"

April 19, 2024

5.0

Pros

Payroll, benefits and time tracking in one place Customizable and very efficient, all-in-one solution.

Cons

All good so farm no cons with Paychex system.

Review Source

TG

Terri G.  
Director of Operations  
Law Practice  
Used the software for: 2+ years

### "Paychex Flex Great for small organizations"

May 17, 2022

5.0

The overall experience has been positive.

Pros

The time tracking feature is helpful to small companies who use the "honor" system as their time tracker

Cons

I think the software would benefit by being a little more user friendly

Alternatives considered

[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paychex Flex

Paycom didn't return our requests to learn about their product.

Switched from

[PenSoft Payroll Plus](https://www.capterra.com/p/31868/PenSoft-Payroll-Plus/)

Time tracker, benefits

Review Source

VP

Veronica P.  
HR Associate  
Education Management  
Used the software for: 2+ years

### "Paychex Flex"

August 9, 2022

5.0

Pros

I like how it's really easy to use and it's really straightforward. Everything is user-friendly and the employees are able to fix any information from their end

Cons

I think that some cons are that you can't really fix any timing if you are the employee. Employees should be able to "fix" their timing and the managers should just "approve or decline" the changes.

Review Source

MD

Michele D.  
Senior Accounting Assistant  
Consumer Services  
Used the software for: 2+ years

### "HVAC Industry Review"

December 13, 2023

5.0

Overall, Paychex Flex has been an extremely useful in documenting time/attendance, PTO and significantly in processing weekly payroll.

Pros

The ease of use on-line as well as via mobile device.

Cons

Would like to be notified in advance of any updates/changes well in advance.

Review Source

Sandra M.  
Sandwich Artist  
Food & Beverages  
Used the software for: 6-12 months

### "Flexing Isn't Just For Body Builders"

June 12, 2022

5.0

An amazing software for employees, I do know that!

Pros

I loved the amount of detail put into information and features on the self service portal. The security is top notch as well as who doesn't like simply clicking into an app to view their paystubs?

Cons

I have no complaints, I am content with all of it's features.

Review Source

KC

Katherine C.  
Regional manager  
Restaurants  
Used the software for: 2+ years

### "Paychex flex has worked well for group of restaurants"

August 4, 2022

4.0

Paychex flex has helped to make our payroll process smoother & more complete overall.

Pros

We enjoy the ease of use in the app, for both administrators and staff.

Cons

Customer service is sometimes slow to address changes.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Ease of use

Review Source

BC

Baylie C.  
Assistant  
Veterinary  
Used the software for: 1-2 years

### "Easy to use app and customer service is great"

April 12, 2024

5.0

Great! Customer service was always kind and helpful. If it was something they couldn't fix or help with they always knew who to send me too

Pros

App on my phone is extremely convenient and easy to navigate Never had an issue getting in touch with customer service for any reasons The ability to look at previous paychecks is nice and paperless is great! My managers always said it was the easiest way to keep track of all the employees

Cons

I have no cons regarding Paychex Flex! I reccommend to any business with multiple employees!

Review Source

AA

Amanda A.  
Manager  
Financial Services  
Used the software for: 2+ years

### "Paycheck flex"

January 4, 2024

4.0

Paychex flex has really been a life saver, in helping me manage payroll easily, i would definitely recommend to anyone who wants to use it.

Pros

Paychex flex is easy to organize everything in one location, and its very reliable, you can make changes to suit your needs.

Cons

Its sometimes frustrating when you punch in or out, it will be great to have better access to clock in and out.

Reason for choosing Paychex Flex

I have been using paychex flex for a while, and it never gave me any major issues, i see no reason to try any other alternatives.

Review Source

KW

Kelly W.  
Patient Care Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "A great tool for managing/tracking employee timecards, pay, and time off accruals"

October 19, 2023

5.0

I love it! It is much better than several of the other time keeping systems that I have used in the past. I also used Paychex many, many years ago, and coming back to it now I can tell that many great strides have been made with this program to improve its efficiency.

Pros

I love that everything I need in Paychex is conveniently right at my fingertips. The dashboard is super convenient.

Cons

I feel like with there being SO many features of the system, there might be some room for improvements on the ease of navigation side. I also do not like how the break & lunch punches are so close together, which causes me to sometimes hit the wrong button when coming or going. Also, sometimes when I punch out and try to approve my time for the day, it can take 5 minutes or more for my final punch to update. When I am off the clock I just want to be able to approve my time and go about my day, so this can be frustrating.

Review Source

Steven R W.  
Director of Business Engagement  
Accounting  
Used the software for: 1-2 years

### "Calm in a sea of changing regulations"

June 8, 2021

5.0

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Alternatives considered

[Payroll Relief](https://www.capterra.com/p/151189/Payroll-Relief/)

Reason for choosing Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

Review Source

HJ

Hosan J.  
Senior Accountant  
Accounting  
Used the software for: 2+ years

### "Great service "

December 8, 2023

5.0

Pros

Easy to use and reliable. Whenever there are issues with taxes, I could simply send it to the Paychex team for review and they are on it.

Cons

Navigational features in quick report. Some times it is not easy to navigate through.

Review Source

AL

Aline L.  
Deputy Finance Director  
Medical Devices  
Used the software for: 2+ years

### "One-stop shop, but not very customizable"

October 3, 2019

3.0

Pros

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere. The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

Cons

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks. it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it. Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Reason for choosing Paychex Flex

The first time I chose Paychex, the reason was that they were very reactive and able to open and run payroll for me. I left because it was not extraordinary, and I had a very good package deal with my bank and Intuit. Then I went back to Paychex to be nice to the Rep who was giving me a 50% discount - not a very good idea, I regretted it. In the new company I work for, we have Paychex, and I find it very "heavy" to manage. We are considering switching systems but Intuit may be not be able to accommodate our short-term growth to 80-100 employees. The first system we will migrate away from will be Sage!

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

The pricing offered by Paychex with a 50% discount. In the end was not cheaper than intuit coupled with a bank of America account. I regretted the move.

Review Source

Kerri M.  
Senior Human Resources Manager  
Wholesale  
Used the software for: 1-2 years

### "Still better than ADP"

April 9, 2025

3.0

This is not the worst payroll service that I have used, but it is far from the best.

Pros

It is easy to run payroll from Paychex Flex, as all of the functions are embedded. We use Time and Attendance, as well as Benefits Administration, so the hours and deductions are automatically updated and fed into the payroll file. Overall, I can complete payroll for my 100 person team (60% hourly) in under an hour - including running the reports.

Cons

The functionality is not as good as other platforms, such as Paylocity. We switched to Paychex to integrate with our new parent company, but we lost a lot of insight. Specifically, the manager interface provides less visibility than other payroll services. The reports are also TERRIBLE - and can only be downloaded in PDF form.

Review Source

LJ

Layla J.  
Executive Assistant/Quality Assurance  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great for time and pay management"

August 12, 2021

5.0

I love it. I get my w2's as soon as HR posts them (usually before January 31st), I can access any pay stubs and calculate my time off.

Pros

The ease of use is my favorite. I know I can log in and find what I need to find without problems or confusion. The display setup makes it easy for all of the choices to be seen and there is no digging around to find the section you need.

Cons

Every once in a while the app will not sync correctly, so I will log in from the mobile app and it will not update. This may also be because of cell service or data issues with my phone.

Review Source

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