# Page 13 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 13 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 301-325 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tony D.  
CEO  
Entertainment  
Used the software for: 2+ years

### "Top-Notch Service"

July 31, 2022

5.0

Pros

I like the ability to log in and do what I need to do when it pertains to employee payroll activities. I also love the features that are offered to the employees by allowing them to check and edit information when they need to.

Cons

It is a little pricey compared to some. I don't have many negative comments about the service, but it can be difficult to reach customer service after hours.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cheaper and more features.

Review Source

ED

Elizabeth D.  
Fiscal Officer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Sold on features that never worked correctly"

November 12, 2021

2.0

Previously, our payroll was completed in house. We were sold on Paychex being a one-stop shop that would save us time and have everything flow seamlessly in one system. Unfortunately, that never happened. We had issues with the payroll implementation that were never actually resolved. We switched to Paychex for employee insurance, and spent over six months trying to correct the errors.

Pros

I enjoyed the ease of using the software and report options.

Cons

Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.

Alternatives considered

[Proliant](https://www.capterra.com/p/187093/Proliant/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

We were sold on a seamless system that never did work accurately.

Review Source

HC

Hannah C.  
Teaching Assistant  
Education Management  
Used the software for: 6-12 months

### "A comprehensive solution for Human Resource"

January 13, 2022

4.0

My overall user experience is good and I would like to recommend this app. The user interface is intuitive and the knowledge of customer service is good. This is a comprehensive solution to Human Resource Departments.

Pros

The functions provided by Paychex Flex are comprehensive. There are benefits-online-checking, eServices, Time and labor online, and stratus time functions. The function I like the most is the 'stratus time function". Employees can use it to log in, clock in, and clock out, and employees can even perform other attendance tasks such as requesting time off from the same interface. This information and data can be connected to an overtime database so an employer can easily see the big picture of the payroll structures. W-2 information can also be automatically generated by this app.

Cons

The database response time is not very fast sometimes. Customer service lead time may be further improved.

Review Source

VR

Verified Reviewer  
Board Member  
E-Learning  
Used the software for: 2+ years

### "Paychex has some unfortunate downsides"

November 21, 2018

3.0

Typical clock in/out and benefit tracking.

Pros

Very easy to view clocked in users, people on break, etc. As a manager it is easy to view and approve hours. It allows for a convienant way for staff to access paystubs and documentation.

Cons

Employees often have trouble with the site when punching in/out - the easiest to access option are buttons that move, and as a result it is easy to click the wrong button! Way more time clock corrections that we used to get. It is very difficult for staff to tell how much vacation time they have remiaining, they constantly have to ask for confirmation - very frustrating. It isn't always easy to tell that as a manager either, so we have had issues where people took more time than allocated. THE most frustrating aspect of it is when someone misses a punch - sometimes adding a missed punch is just a matter of clicking a box and filling in the correct time, other times switching a type of punch - like from start break to start meal is ridiculous and you can end up with a big mess. Have never seen a program that is so irritating to handle corrections like that. As a manager I hate working with this program.

Review Source

TK

Teena K.  
Engineer  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Powerful and feature-rich payroll and HR management software"

May 12, 2023

5.0

Pros

Paychex Flex is its extensive scope of elements, which incorporates finance handling, time and participation following, benefits organization, and HR consistence. The product likewise offers a versatile application, which empowers representatives to see their compensation stubs, advantages, and time-off demands. Its easy to understand interface, which makes it simple for clients to explore and deal with their finance and HR errands. The product additionally gives broad customization choices, permitting organizations to fit their finance and HR cycles to meet their particular necessities.

Cons

sometimes programming can be delayed to load, and that the announcing usefulness could be more vigorous.

Review Source

DR

Dottie R.  
CFO  
Banking  
Used the software for: 2+ years

### "Cost of Payroll"

December 18, 2023

5.0

Well, we did have a problem earlier this year, but we have another rep and she has helped me out.

Pros

I didn't have to hand out anything to the employees they could go online and look it up for themselves.

Cons

We only use the payroll products and nothing else so it's a lot more then what we were use to paying. Double the cost.

Reason for choosing Paychex Flex

The salesperson kept coming to visit us and was very nice.

Switched from

[Exercise Pro Live](https://www.capterra.com/p/171154/Exercise-Pro-Live/)

I kept getting new account reps and it wasn't fun.

Review Source

IY

Irma Y.  
Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Paychex ROCKS"

December 13, 2023

5.0

1000% Satisfied - they are the best in the industry!

Pros

One stop does it all - all calls answered day or night and even on weekends and holidays - have done it and they are amazing!

Cons

I wish Paychex had been introduced sooner

Alternatives considered

[Sage HR](https://www.capterra.com/p/128705/SageHR/)

Reason for choosing Paychex Flex

We had used Business Works in the years past with no issues, just got extremely expensive to keep up. Sage is not MAC friendly

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

They were the worse in customer service - their product was not worth the money spent.

Review Source

SU

Susan U.  
Administrative Support  
Construction  
Used the software for: Less than 6 months

### "Paychex Flex Is Key! "

December 8, 2023

5.0

Overall I am very happy with my experience with Paychex Flex this far. The ease of use is amazing, making the tradition from our old software easy. Loving all the new and different features too!

Pros

Paychex Flex is a very straightforward system that was easy to implement and even easier to use. It tracks time and makes payroll a breeze.

Cons

So far we are really enjoying Oaychex Flex with no cons to report. We are new users, however.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Data tracking, Analytics and cost. Plus ease of use for our remote and hourly employees.

Review Source

JB

Jennifer B.  
Asst. Dir. of Property Mgmt.  
Real Estate  
Used the software for: 2+ years

### "Paychex Flex"

December 13, 2022

3.0

Pros

I like Paychex Flex for processing payroll online for my company.

Cons

It's difficult to navigate to HR resources through this software as another login for a different platform is required. I've also found it difficult to find certain reports or create certain custom reports that are needed.

Review Source

ME

Melissa E.  
Office Manager  
Fishery  
Used the software for: 1-2 years

### "Lots of features, but make sure to follow up on small issues."

March 29, 2022

3.0

Loved that they took all the background Payroll processes like Taxes, YearEnd forms (W2 & 1099). Found that there was a lot that you can utilize on the platform.

Pros

Great to have a full HR platform. Was able to take applicant all the way thru onboarding to active employee in just a few steps.

Cons

It was more the support people than the software. Always needed to follow up on small non-payroll issues. Like COBRA, Health Benefits.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Review Source

SS

Shannon S.  
Operator  
Restaurants  
Used the software for: 1-2 years

### "Good product, but less expensive options out there"

February 18, 2023

4.0

Overall it was a good experience and I used it when I was a new business owner. Since then I've found other solutions to be much cheaper and still offer the same benefits as paychex. If you like having someone help you and plenty of support, paychex is a great place. However, if you are on a tight budget and need something that will be just as good to get the job done, I suggest something less expensive.

Pros

The setup was super easy and simple. My rep was informative and helpful as well. The software works great and makes payroll easy once you learn how to properly use it.

Cons

The software takes a little longer to learn to use than others I've used. The price was a big factor because I am a small business.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Pricing was better with paychex, at least for the introductory.

Review Source

April T.  
Chief Human Resources Officer  
Computer & Network Security  
Used the software for: 1-2 years

### "Human resources and benefits management."

February 10, 2023

5.0

It is a very complete human resources management platform, it helps us to better control time in and out, compliance of hours worked, payment and transactions to employees, benefits and overtime management, vacation and rewards for goals met, an engine for a fast and eficienbte management department.

Pros

It helps us to have high standards in the performance of our employees and measure progress.It allows us to customize dashboards and build detailed reports.It is flexible and easy to use, especially when it comes to adding or removing employees.

Cons

There are no complaints about this platform.

Review Source

MS

Martin S.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Comprehensive HR Solution with Some Room for Improvement"

May 9, 2023

5.0

While there is room for improvement, Paychex Flex has been a valuable asset in managing my company's HR needs. The comprehensive features and modular design have saved me significant time and effort, allowing me to focus on growing my business. I look forward to future enhancements to the platform.

Pros

As a business owner, I appreciate how Paychex Flex simplifies HR management. The platform's all-in-one approach makes it easy to oversee payroll, recruitment, and employee information. The mobile app is particularly useful, enabling me to handle essential tasks even when I'm away from the office.

Cons

Despite its shortcomings, I believe Paychex Flex is a valuable tool for managing HR tasks. The modular design and comprehensive feature set have saved me a lot of time and effort. However, I do hope they will continue to refine the user experience and address the occasional technical issues.

Review Source

Alex D.  
president  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "scam business"

February 4, 2024

1.0

Our small family business was offered a flat $33/month service all inclusive by their sales rep. At the end of the year we were charged a surprise over $100 for W2 and year end reports processing. Talking to our rep led to no resolution. Talking to the manager resulted in one time credit only. The following year in 2023 they started charging $85/month until we noticed and contacted them. The new rep. (they always change) promised to look into it; in trying to follow up the answer was "I applied for an adjustment", but after several attempts to follow up she just stopped answering, no credit was issued. Eventually we quit them and received a call from their "retention specialist" who could not help with the past charges, but offered future discounts. They keep trying to process ACH payments 2 months after quitting, good we notified our bank to ignore the attempts. What a mess, would never expect this from a US based company.

Pros

nothing there to like - bad interface, terrible customer support

Cons

dishonest customer treatment, no integrity in operation

Review Source

JC

Jennifer C.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paychex makes payroll easier!"

December 8, 2023

5.0

Paychex has been wonderful! I have used other third party payroll companies in the past and have had terrible experiences. My account manager is great at his job!

Pros

My payroll account manager is great! He's always available and helpful when I need help.

Cons

There's really nothing that I don't dislike about Paychex.

Reason for choosing Paychex Flex

My accountant recommended Paychex and the price was good.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

I was having issues with my account manager. There were a few mistakes made on our direct payroll. Paychex was also a better price.

Review Source

KP

Karen P.  
HR Manager  
Human Resources  
Used the software for: 2+ years

### "Average Payroll Program"

September 10, 2021

3.0

I would say we had an average experience with Paychex Flex. The pricing seemed a little high for what we got, but it is my understanding they have stepped up their game.

Pros

PTO requests were easy to submit; however, employees always questioned the accuracy of their hours because it calculated future hours when submitted.

Cons

When I used Paychex Flex there wasn't a good connection to benefits. The Flexible Spending and Dependent care accounts were linked, but the deductions didn't feed to payroll and reporting wasn't easy. I really wanted an all in one stop shop.

Reason for choosing Paychex Flex

Paychex Flex was much easier to use than Paychex, so that was an upgrade. However, after using Paychex Flex for a couple of years, I decided to move to another vendor who had a better overall package.

Review Source

HC

Heidi C.  
Principal  
Design  
Used the software for: 2+ years

### "STAY AWAY FROM PAYCHEX"

April 13, 2021

1.0

Terrible- each Paychex employee has provided the bare minimum servies, has not been accurate in the information they provided regarding the services, and once their job is done in their eyes they dissappear. Only the HR Rep who wrote our handbook was straight forward and honest regarding the services to be provided or not. It has been a nightmare trying to terminate our relationship with Paychex. They could care less about us as clients until they realized we were terminating their services- now they just don't answer questions and won't follow through closing out our 401K program and returning our money to us.

Pros

NOTHING. We thought we were buying payroll services that would support this firm. From the marketting rep who outright lied about the review services to the 401K rep who lied the servies was" practically free" we feel we have been scammed or ignored for years

Cons

There is NO SUPPORT from this firm. They don't know who their clients are and they don't care. We terminated their services Jan 1, 2021 and they have dragged their feet in closing out their business with us, their automated termination program doesn't work, and they are still billing us for "administatin servies" on the 401K program which we are no longer contributing to- Paychex is making interest on our money and refusing to efficiently close out the program

Reason for choosing Paychex Flex

The marketting rep described a level of services that was highly exagerated or just wrong. We were originally told when we signed up with Paychex the annual cost was fixed- that was an outright lie. Stay away from this company- they are too large and purposely set up their departments to be difficult to contact a real person or an individual who isn't just reading from a script.

Review Source

HK

Heather K.  
Director of Databases  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use as an employee"

August 4, 2022

5.0

As a user, Paychex provides an easy-to-use platform for time tracking and paycheck information. I downloaded the app but chose to stick with the website due to the straightforward nature of being able to clock in and out quickly, request PTO, and approve employee time tracking with a few clicks in a web browser.

Pros

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

Cons

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.

Review Source

VR

Verified Reviewer  
Director of Human Resources  
Retail  
Used the software for: Less than 6 months

### "Oversold"

August 11, 2022

1.0

The sales team over sold on the product. From the first call we were told they were unable to do the items needed. It has gone down hill since. The employees installing are not trained and are unable to train others. The product teams do not know how their actions will impact the others. Spent more time on the phone escalating than implementing. My emails and calls start with begging to be provided instructions on how do the most simple tasks. As we signed up for tax filing services we will will complete the current year then move to another provider. I would strongly suggest not selecting paychex. They have been a huge burden at a premium expense.

Pros

There is greater backend logic in the pay data batch than other products. Beyond that I have nothing positive to share.

Cons

The software is not designed to be easy. The amount of time seeking and searching for general employee information is bothersome.

Switched from

[Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/)

To have an all in one solution.

Review Source

AD

Andre D.  
Territory Sales Rep  
Retail  
Used the software for: 6-12 months

### "The Future of Payroll"

August 4, 2022

4.0

I enjoy using this product. It's a valuable resource which saves me and my company's HR department a lot of time.

Pros

Paychex flex is a user-friendly, feature-rich, streamlined platform that I can use to answer almost any question pertaining to my pay.

Cons

I only wish there was a manual calculator built in to calculate average wage per hour for salaried/commission employees.

Review Source

EY

Elias Y.  
QA/QC Field Engineer  
Research  
Used the software for: 6-12 months

### "Solution complète de paie et de RH avec possibilité d'amélioration"

April 27, 2023

5.0

Dans l'ensemble, je suis satisfait de mon expérience avec Paychex Flex. Il s'agit d'une plateforme complète qui m'aide à gérer efficacement ma paie et mes tâches RH. Malgré quelques inconvénients mineurs, je trouve que c'est un outil fiable pour mon entreprise.

Pros

J'utilise Paychex Flex depuis un certain temps maintenant et je dois dire que c'est une excellente solution de paie et de RH tout-en-un. J'apprécie la flexibilité qu'il offre à mesure que mon entreprise grandit et évolue.

Cons

Bien que Paychex Flex possède de nombreuses fonctionnalités intéressantes, il n'est pas parfait. L'interface peut parfois être déroutante et j'ai rencontré des problèmes occasionnels qui ont ralenti mon flux de travail.

Review Source

RS

Robin S.  
Director  
Religious Institutions  
Used the software for: 2+ years

### "Fantastic customer service!"

April 28, 2022

5.0

I am most pleased with the ease of their system and the broad availability of reports. Additionally, their customer service exceeds my expectations every time.

Pros

Each client is assigned a Payroll Specialist who is highly knowledgeable. In the event your assigned Specialist is not available, any other Specialist is equally qualified to assist and is happy to do so. The return calls and email communication are extremely responsive as well.

Cons

I truly have no complaints about my experience with Payroll and I have worked with them for over five years.

Review Source

RR

Ryan R.  
Clinical Informatics Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good Robust Payroll System "

January 15, 2024

5.0

Pros

Easy to use and understand for employees and payroll/HR staff

Cons

Education and form customization could be better for materials that need to be sent to employees through the portal.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP was too expensive and we were looking at cheaper alternatives.

Review Source

LD

Leah D.  
Office Administrator  
Law Practice  
Used the software for: 2+ years

### "Easy application that solves a lot of issues"

June 2, 2023

5.0

It has been an overall easy and seamless experience. We have had no issues with Paychex Flex.

Pros

It is easy to use. I can't stress this enough. It has been a definite step up from our previous way of processing payroll which still involved paper checks and an individual in our firm calculating taxes and such.

Cons

It really has very little downsides. It is cost effective and really been a game changer for our firm. It is an easy application and effective.

Review Source

JM

Jody M.  
CONTROLLER  
Construction  
Used the software for: 2+ years

### "NO PAYROLL HEADACHES"

December 8, 2023

5.0

MAKES MY JOB SO MUCH EASIER. PAYROLL TAKES HRS NOT DAYS

Pros

I NEVER WORRY ABOUT BEING IN COMPLIANCE

Cons

I WILL LET YOU KNOW WHEN THERE IS SOMETHING I DON'T LIKE

Reason for choosing Paychex Flex

PAYCHEX WAS IN PLACE WHEN I STARTED THIS JOB. I KNOW NOTHING ABOUT WHAT WAS AND WAS NOT CONSIDERED. I DID USE PAYCHEX IN MY OWN BUSINESS BEFORE STARTING THIS POSITION. IT HAS ALWAYS BEEN MY CHOICE

Review Source

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