# Page 14 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 14 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 326-350 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Joyce C.  
VP Customer Success  
Computer Software  
Used the software for: 6-12 months

### "The Biggest Rip Off in the HR Industry"

April 2, 2020

1.0

Working with PayChex was absolutely the worst experience we have ever had with a vendor. They are great when trying to sign you up but once you do they are impossible to get any assistance. Even cancelling them was difficult because the Off-Boarding team was supposed to call me to help the process of migrating our payroll back and all the necessary steps. 3 Weeks after cancelling no one called and they had the audacity to not only try and bill us but add charges because they tried to pull from our bank for payroll and we cut them off. They have lots of fees that I don't understand how they can justify. Taxes were calculated differently 3 pay checks in a row, getting someone to return email was impossible and when you call you basically get a rep who happens to be the one to get your call, not your supposed HR Generalist, which was absolutely useless. I never criticize publicly about an organization but this one was so very unprofessional and even made worse by the outrageous fees they charge. I would think twice!

Pros

\- Paid on time - Payroll documents easy to download - Have minimum 100 letters and I don't have anything really good to say, which is a first because I believe in positive reviews and have never posted a negative one.

Cons

\- Tax documents not where their website tells you they are and when you call for help they direct you to the place where the documents are supposed to be but not? C - HR Generalist does not return calls or emails in a timely manner if at all. - Absorbent fees to use their platform (3 x payment of $1000) and another $500 per payroll period for 3 employees. This high price is supposed to be for dedicated HR Generalist, which is a joke. - Very attentive when pitching to you and then the disappear and its a huge organization that has zero communication between each other and departments.

Reason for choosing Paychex Flex

Relationship with the sales person

Review Source

EM

Ellen M.  
Corporate Controller  
Medical Practice  
Used the software for: 2+ years

### "Not Pleased With Paychex. Feeback Falls on Deaf Ears."

December 8, 2023

2.0

My experience since joining the company and using Paychex has been awful. The turnover is too high at Paychex and speaking to a supervisor, manager or other yields no change or results. There is no one that can assist to make a change. Seems the only alternative it to change payroll providers.

Pros

That payroll is processed. Just the bare minimum.

Cons

1 - Revolving door of our service representative. 2 - Non-integrated platforms so emails have to be sent to various departments and emails to get addressed. There should be a single, cohesive platform so changes are made throughout all applications. 3 - Inability to get various state tax account POA's to be effective. POA emails are lost, not processed and more resulting in penalties, late or no state filings

Review Source

JM

John M.  
Lead consultant  
Environmental Services  
Used the software for: Less than 6 months

### "Adopt Paychex Flex"

September 1, 2023

5.0

Amazing. I couldn't b3 more satisfied

Pros

Payroll management and employee database are extremely important for my company's survival

Cons

Nothing I say I like least but maybe the pricing should be adjusted downwards in coming days as more companies come on board

Review Source

TT

Terrie T.  
Sec Treas  
Food & Beverages  
Used the software for: 2+ years

### "Great company!"

December 13, 2023

5.0

We have always had very friendly and knowledgeable client service representatives. I appreciate them handling all of the details, so I can focus on my daily tasks. Paychex Flex has simplified my desk!

Pros

We have been with Paychex for over 10 years. We started in 2012. They have been a great company to work with, easy to deal with any questions, stress free at year end!

Cons

I was hesitant of the charges, but the service is totally worth what we pay. We have had multiple offers to change companies over the years, but I am not willing to lose what we can count on to try something new, even though they promise they will have the same service. I have had excellent service every year.....why would I want to change?

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

We were looking for an alternative product that could handle all the details of payroll with less time involvement by me. And we have been very happy with our payroll solution!

Review Source

LS

Laura S.  
Office Manager  
Insurance  
Used the software for: 2+ years

### "Good Solution for Small business"

November 18, 2022

5.0

The self serve portal is the feature that I have used the most. Being able to immediately access my payroll stubs, tax documents, and other information is amazing especially compared to the past where I would need to request this information and wait days or weeks for it to be returned to me.

Pros

We switched to PayChex Flex when we were interested in outsourcing payroll. Previously the company CEO would write paychecks twice a month. This allowed us to move to direct deposit, which has freed up many opportunities for the employees including getting paid sooner. We also love that we get our pay stubs delivered for each paycheck and notification when they have shipped.

Cons

There are times that we have submitted payroll approvals, and it turns out that the software had timed out or glitched. We have started keeping an eye out to ensure that we receive the payroll check stubs in the mail prior to the pay date. If we don't get it, then we know there is a problem.

Review Source

CD

Christopher D.  
Loan officer  
Accounting  
Used the software for: 1-2 years

### "Paychex is the works!!"

September 23, 2022

5.0

It’s been a big relief doing payroll and time clock’s. I hate paperwork but this makes it easy

Pros

It make all payroll, time management and banking info very easy and barely have to put in any work!!!

Cons

Nothing!!it’s just fine as it is!!! I wouldn’t change anything

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

Square needs a facelift and a miracle

Review Source

DS

Dion S.  
Case manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Convenient payroll program "

December 6, 2022

4.0

I was able to be up and running right away.

Pros

It is very simple to use and can be accessed via cellphones and tablets as well as desktop.

Cons

There are no deficits so far. The staff has also not reported any difficulties and tech services is responsive.

Switched from

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Company changed.

Review Source

MW

Meg W.  
Director of Operations  
Architecture & Planning  
Used the software for: 1-2 years

### "Not fun or easy to use but it was an affordable option for the PEO"

August 24, 2023

2.0

The only thing I liked about the Paychex Flex PEO experience was our lovely dedicated HR specialist. We had the same person every time and she was extremely helpful, always there when we needed her.

Pros

The PEO tier of service was affordable . The dedicated HR service provided with the PEO was nice as you had the same person working with you every time.

Cons

Extremely difficult to set up - scheduling features, time tracking features, GL mapping - it was a nightmare. When in need of assistance, customer service would pass you around from department to department, it was like nobody wanted to take accountability.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)[TriNet](https://www.capterra.com/p/192254/TriNet/)

Reason for choosing Paychex Flex

It was affordable.

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

We needed to get on a PEO for payroll.

Review Source

LS

Lisa S.  
Office Accounting Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Service"

December 8, 2023

5.0

Pros

Great payroll service and customer service

Cons

I have not found any cons at this time.

Review Source

DS

Deanna S.  
Manager  
Higher Education  
Used the software for: 1-2 years

### "Paychex is easy to use"

July 28, 2022

4.0

Pros

I liked how you are able to clock in and clock out and then see other features like the pay stub and time off hours. Doing the schedules is easy to use and then making break times as well.

Cons

It was good to use but sometimes when you are downloading pay stub it takes a while

Review Source

AS

Amy S.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Poor IT and Customer service"

December 8, 2023

4.0

It used to be good until Hurrican Ian in 2022. Now I'm a disaster and they can't seem to fix it.

Pros

The sales rep that signed me up is phenominal. \[sensitive content hidden\].

Cons

Customer service and IT errors. I have requested to solve my problems for a year without much result.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Price was better with Paychex. Sales Rep was excellent.

Review Source

LD

Lisa D.  
Billing Administrator  
Computer Software  
Used the software for: 2+ years

### "Easy Access to your personal information and benefits at a glance."

July 18, 2023

5.0

My company implemented this software previously and I truly loved the ease of everything in one place. I would highly recommend it.

Pros

I loved the ease of the software and the availability of all benefits related to myself at a glance. I love how you can update your 401k benefits on your own, as well as easy access to your pay stubs. I also loved how your team could chat through the system and send messages on accomplishments.

Cons

I honestly didn't find any negatives with this software.

Review Source

JB

John B.  
President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Necessary, but poorly executed"

December 8, 2023

2.0

Very poor. If I didn't have to have a payroll service, I wouldn't use them. Changing services is complicated and time consuming, with no assurance anyone else would be better, so for now I'm stuck with them.

Pros

It's unrealistic to do one's own payroll, so a payroll service is pretty much a necessity. Paychex just barely manages to do the basics.

Cons

Paychex has made repeated mistakes on our behalf. Requested help has been wrong, meaning occasional payrolls have been wrong. If you only have a couple employees and don't need to log in regularly, the system is very had to use. The help system is weak and doesn't explain some of the most basic things, like how to do a one-time bonus. Specialists assigned to our account rarely last more than a few months, but are hard to reach anyway because they don't answer phones and don't consistently return calls promptly. You have to chase them constantly. Payments to the state for our unemployment taxes appear to have been incorrect recently; but cannot get effective help.

Review Source

JS

Jeff S.  
Director of Facilities and engineering  
Facilities Services  
Used the software for: 2+ years

### "Time keeping software"

January 11, 2023

4.0

Good. It is pretty user friendly as far as navigation and information that it tracks and is available.

Pros

Tracking PTO / Vacation and approving. Easy to navigate to the different areas of the software.Accurate time stamps. I like the custom reports ability.

Cons

The biometric timeclocks are touch and go as far as operating.

Review Source

JD

Jennifer D.  
Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paychex Review"

December 13, 2023

5.0

Pros

I do feel the site is very easy to use. Like any site, you have to get used to the flow, but the way Paychex Flex is set up, it makes it easy for any user.

Cons

As an administrator, when going into Payroll Center, I wish the "old" payroll cycles would be taken out so I do not have to search out for the current payroll that I am working on. Sometimes it is 4 or 5 rows down, and I am always afraid I am going to accidentally click on one of the old payroll cycles and mess something up. As an employee, if a punch is missed, I should be able to continue on with my punches and let my administrator fix the incorrect punch. For example, if I missed clocking out on Monday night, I should still be able to clock in on Tuesday morning. Currently the system does not allow this.

Review Source

sL

samuel L.  
repair manager  
Consumer Services  
Used the software for: 2+ years

### "Paychex"

October 30, 2023

5.0

So far so good. Wish they still had paychex time

Pros

Ability to clock lunches breaks and in and out.

Cons

The fact that it will not work when there is no service.

Review Source

DG

Debbie G.  
Director of Human Resources  
Consumer Services  
Used the software for: 2+ years

### "Worst HRIS, Payroll, Time/Labor and Reporting software that I've ever used"

February 16, 2023

1.0

See above/below:The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with myStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.

Pros

One login for my admin/personal use was the one good feature.

Cons

Where do I begin? The HR, Payroll, Time and Labor/Attendance, GL, Reporting, Onboarding (with MyStaffingPro) were all horrible. The worst experience in my many years of HR/Payroll.

Reason for choosing Paychex Flex

Because the company I worked for was CHEAP.

Review Source

Patrice G.  
Vice President, Customer Experience  
Computer Software  
Used the software for: 1-2 years

### "Mobile access for your payroll and employee tracking"

June 4, 2023

5.0

Pros

As a user, I loved using Paychex Flex. I could access the platform from my mobile phone and on the web. It made tracking my time off easy and enabled me to not leave any time on the table at the end of the year.

Cons

I don't know that there really was anything, to like the least. After the initial overview about using the platform, it was easy to navigate the menu for the section I was looking for. Tracking paychecks and time off was always the easiest.

Review Source

ML

Marianne L.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Paychex Flex is a great product"

May 30, 2023

5.0

Paychex Flex is a very easy system to learn and use.

Pros

I like how easy it is for my staff to be able to clock in. They also can see their paychecks very easily

Cons

There isn't much that I don't like. Most functions are very easily to use. I wish our benefits would link over so employee's can make changes to health/dental.

Review Source

Joan W.  
SEO Marketing Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Robust and easy to use"

May 26, 2022

5.0

Pros

I really liked Paychex Flex during the time my company used it. It was easy to use and accessible both from my desktop and mobile phone. It was a simple interface that didn't take up a lot of time to use. I could see where I was in my time for the day quickly at a glance. You had flexibility about how you entered your breaks and meals as well.

Cons

Some people were having trouble with their time punches and notes. Time clock notes are limited to a couple of sentences and sometimes the time punch wouldn't register and you'd have to go back and correct it. I didn't mind because for the most part, the software was very easy to use.

Review Source

WE

Whitney E.  
Administrative Assistant  
Real Estate  
Used the software for: Less than 6 months

### "Change is good!"

December 19, 2023

4.0

I like the program so far besides the interface and small text.

Pros

I like how user friendly the Paychex Flex system is to clock in and out. I really like how easy it is to access the benefits page and see what you have elected to have. Everything you need is easily accessible through the Paychex system.

Cons

I don't like how the program looks overall. The font is very small making it hard to read each name. I wish the system had a more modern look.

Switched from

[UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)

The UGK program and contract ended, so company wanted to shop around.

Review Source

DE

Dianne E.  
Asst Manager  
Restaurants  
Used the software for: 2+ years

### "The importance of Paychex "

January 2, 2024

5.0

I like being able to put on the employee information and getting pay stub information for the employees that need it.

Pros

Easy to use and has all the important information handy to use.

Cons

The persentage used on the paychex flex chart.

Reason for choosing Paychex Flex

I didn't pick, we were already using paychex flex when I took over.

Review Source

WD

Whitney D.  
HR  
Hospital & Health Care  
Used the software for: 6-12 months

### "Old School Software"

April 14, 2022

3.0

Sub-par....The system is very old looking and the way some of the tabs works make no sense. Also if you have a question about anything be prepared to be on the phone for a least 1/2 an hour or more. There also not one person to reach out to about everything, you have to keep track of everyone that you speak with depending on what branch they manage.

Pros

The one thing that Paychex does do well and that they are truly a one stop shop for everything if you are a small business. They will manage your insurance benefits, cobra, 401K and everything in between.

Cons

Its old, its hard to reach anyone on the phone, the look of it is outdated. Just needs a new look and new approach to get with the times.

Review Source

Matthew H.  
President  
Hospitality  
Used the software for: 2+ years

### "Excellent company top to bottom"

June 7, 2017

5.0

Pros

Paychex has been top-notch for over five years, when I switched to them from another payroll company. I operate a small seasonal business with about 10 employees, and from the beginning I have received all the support that I need for my payroll and tax responsibilities, and at a more reasonable rate than I was paying before. I deal with one single payroll specialist every week (unless she is on vacation or something), which I love, and if she is unavailable the fill-in specialists have been able to take care of my payroll, which is not quite standard, without any issues. The website took a little getting used to initially, but I download my reports from there every week, quarter, and year, and everything is easy to find and use. I couldn't recommend Paychex more highly, at least for any business such as mine.

Cons

If anything, I feel that it would be good to consider a website review and edit - I do not have anything specific to offer in terms of what to change, but it did seem a little confusing the first few times using it. I don't have any issues now, but admittedly I only log on to do the same thing (download the report) each week, quarter, and year.

Review Source

rN

richard N.  
warehouse manager  
Warehousing  
Used the software for: 6-12 months

### "great option "

July 6, 2023

4.0

overall it is a great app for what we are looking for.

Pros

it is a good option for employees to clock in time and out, request time off, and edit 401k provided.

Cons

clocking in and out is sometimes a difficult task. just to log in to clock in or out of your time it is a long ;loading time and usually asks to send a text to reverify your log in.

Switched from

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)

payroll takes way less time

Review Source

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