# Page 15 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 15 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 351-375 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
VP Operations  
Insurance  
Used the software for: 2+ years

### "Painful But Feel Stuck After 10 Years"

January 11, 2023

2.0

Pros

There are some customizations on the layout and the interface is simple and clean

Cons

Customer service is horrible -- people are clueless -- I had one amazing payroll specialist for eight years -- only ever had to call her but four times a year and she was amazing. Now the people they have transferred me to are CLUELESS and USELESS -- our taxes in the new states we have entered are a disaster and no remediation

Reason for choosing Paychex Flex

People -- but it was a total bait and switch

Review Source

VR

Verified Reviewer  
Gestión logística  
Construction  
Used the software for: 2+ years

### "Es un software aceptable y muy seguros con toda la información "

November 28, 2022

5.0

Pros

Lo que más me gusto del software es que tienen Muchas oferta de empleo y son muy rápidos con sus pagos

Cons

Lo que menos me gusto es que le hace falta un poco de diseño pero del resto todo está bien

Review Source

JM

Jessica M.  
Office Manager, Billing Specialist  
Alternative Medicine  
Used the software for: 2+ years

### "Great time tracking software"

August 28, 2024

5.0

Employees immediately appreciated the ease of clocking in and out using the Time Clock. With features like biometric login and mobile app integration, employees could quickly clock in from anywhere, at their desks, on the job site, or working remotely. This flexibility significantly improved the accuracy of time tracking, as employees no longer had to rely on remembering to clock in manually.

Pros

The customer service when we need guidance on using the software or need assistance with any errors that need correcting.

Cons

Sometimes it is not clear or seems impossible to correct time-clock errors efficiently.

Review Source

KL

Kim L.  
Senior Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 2+ years

### "Enjoy a five star experience with this awesome software."

February 26, 2024

5.0

It's ability to look at payroll records dating in more than two previous years made it the best choice for us Everything went well as we expected.

Pros

Use it to expand your business as it provides the best solution for any arising problem.Our payroll is now made easy and more simplified.Its a very easy to use software which doesn't take a lot of time to implement.Through paychex Flex system everything is under control.

Cons

Their customer service is a bit slow but we had to cope up with it.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor is more expensive compared to Paychex Flex.

Review Source

CC

Cristiano C.  
COO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simple payroll & employee management system, ideal for small businesses."

December 8, 2021

4.0

If you don't need accurate time clock functionality, Paychex Flex is a great way to have a payroll processing solution.

Pros

The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

Cons

Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex

Review Source

VR

Verified Reviewer  
Jean  
Venture Capital & Private Equity  
Used the software for: 2+ years

### "Saoulo business "

January 19, 2023

5.0

Avec paychex je suis bien servi de mes payements.

Pros

Avec paychex mes paies sont bien effectués et sans arrière pensée.

Cons

La difficultés d'accès au service clients

Switched from

[Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/)

Pour me divertir dans snapchat.

Review Source

AJ

Adam J.  
Campus Support Team Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Unfortunately, the UI is awful and has a steep learning curve"

October 8, 2019

2.0

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

We thought PayChex would be better. Turns out it was definitely not.

Review Source

AB

Andrea B.  
Office manager  
Real Estate  
Used the software for: 1-2 years

### "Love Paychex"

January 25, 2023

5.0

Pros

Paychex is great for experienced and inexperienced, like myself, and submitting and maintaining a legal payroll. I have never had any tax issues since using their software and am very pleased with their response time .

Cons

It’s semi expensive. I was able to negotiate a fee but for a small business it’s a bigger expense.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Cheaper than ADP

Review Source

SC

Sofia C.  
General Accounting Manager  
Education Management  
Used the software for: 1-2 years

### "We used it weekly, but we swapped for another product offered at a better price. "

December 7, 2021

4.0

It is great for a small company, and it has lots of flexibility on how to use it, but when the needs become higher, i feel it lacks that little something.

Pros

It is user friendly, and it is very easy to make adjustments, and find forms. Customer service is impeccable, our rep was amazing!

Cons

Bonuses or one time payments were a little too complicated. One time payments when I have substitute teachers need to be entered nearly from scratch, i'd like to choose what is to be remembered by the program and what to not. Report flexibility, customizing a report was a little too much. Sometimes I experienced glitches and had to verify with a rep that it went through.

Reason for choosing Paychex Flex

Price

Review Source

MP

Marta P.  
Head of HR  
Computer Software  
Used the software for: Less than 6 months

### "Paychex Flex"

October 7, 2016

1.0

Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.

Pros

Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

Cons

Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Review Source

JC

Joseph C.  
Owner  
Accounting  
Used the software for: 2+ years

### "Accountant"

December 18, 2023

5.0

I have worked with Paychex for over 20 years and it is the first P/R service i reccommend to my clients.

Pros

The ease of access and understand the reports

Cons

Sometimes it is difficult to get to the right party when a problem arises that is not normal.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Problem with ADP's workers compensation Insurance product.

Review Source

EP

Emma P.  
Database Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Reliable and easy to use Payroll Management"

July 21, 2023

5.0

Pros

I enjoy most about Paychex Flex the ease in which I can see my worked hours and process of submitting time off.

Cons

There is room for improvement with the icons for changing status, i.e. clock in, lunch, etc. Instead of a horizontal display, I think that a vertical display would work better to avoid accidentally clicking multiple icons in a row.

Review Source

VR

Verified Reviewer  
Human Resources Specialist (Lead Role)  
  
Used the software for: 1-2 years

### "I have worked with Paychex for HR and Payroll purposes."

June 5, 2018

5.0

We were able to reduce storage of paper statements that were never picked up. We were able to increase employee morale by giving our employees the ability to see their own data and make time off requests on their own.

Pros

The user friendly approach within the Employee Online Access. We had employees that were afraid to go paperless with pay statements but with a little training everyone began utilizing the system. I liked the time and attendance module which allowed employees to see their own timesheets and administratiors to make corrections/update their staff timesheets and approve prior to payroll processing.

Cons

I disliked the fact that the payroll module didn't link directly with time and attendance, we had thought that what was done in time and attendance regarding time off balances would automatically feed to payroll and reflect on our employees pay statements. But we found out that we had to do adjustments in both windows to ensure it matched.

Review Source

VR

Verified Reviewer  
Founder  
Insurance  
Used the software for: 6-12 months

### "It was big mistake switching to Paychex"

July 15, 2018

1.0

No benefits, just troubles, especially because of Paychex customer service with either lack of the software knowledge or being very poorly managed. Or probably both.

Pros

Sales people have been very efficient and set high expectations, so being not really happy with ADP I decided to switch, what a mistake! There is no 1 point of contact there, my first dedicated payroll specialist would not even reply to my email, the second replies promptly but only with answers like "for this question call this number, and for that question call different number", so payroll specialist acts like an operator. Sales people did not finish setting up my account and did not sign me up for paying any state taxes. I learned it only when start getting state notices and penalties. After that (July!!!) the account finally was set up. I was assured Paychex would pay all the penalties and will write all responses to IRS. Shortly after that I receive a letter from another Paychex person stating: '''''......Based on our findings, our records indicate that your company did not request set up for MA State Withholding on the Paychex Taxpay Service until 4/10/2018. As a result, the return and tax payment were not filed by Paychex for the missing tax period. Based on our current resources, this does not appear to be the result of a Paychex error. "

Cons

General ledger uploaded to Quickbooks does not match bank transactions. For QB users big problem. Paychex Customer Service unable to fix.

Review Source

AB

Anya B.  
Digital Giving Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Loved PayChex for the short time we had it"

August 4, 2022

5.0

Pros

very user friendly, simple, modern layout overall. Easy to follow drop down menus for the various categories employees could view. They even went so far as to notify users when PayChex would be down for maintenance which was convenient and transparent for them to communicate that. PayChex would even email confirmations or rejections of PTO, which I found helpful and could easily make a calendar update through that email.

Cons

Sometimes the clock in/out feature didnt properly log time on the main home screen so we had to go into the drop down menus as a work around. That didn't happen too often though.

Review Source

ES

Eric S.  
HR Manager  
Financial Services  
Used the software for: 2+ years

### "Everything we need and more"

September 17, 2019

5.0

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

Review Source

jA

jacqueline A.  
Executive Director  
Individual & Family Services  
Used the software for: 2+ years

### "My Point of View"

December 18, 2023

4.0

Pros

We value Paychex Flex because employees can manage their individual accounts. Additionally, new hires can enter their personal information - banking and tax information, which reduces errors and promotes ownership for what is in the system.

Cons

The system is addressing our needs currently; therefore, we do not have anything to report in this section.

Review Source

AM

Amy M.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Great option for outsourcing your payroll"

February 17, 2022

5.0

Paychex Flex has been a great option for our small business. We have yet to have any issues with the system.

Pros

It is quite easy to learn and use. The set up is clean and user friendly and you can find your way around without being directed on where to go.

Cons

I can't really say there is any one thing that I don't like.

Reason for choosing Paychex Flex

We chose Paychex because of their ability to work with us in a timely manner and promise to get us up and running quickly and smoothly. They were very receptive to our needs and made the process quite easy. They also were familiar with our CRM system as they have many customers who use it so that made it even easier for us.

Review Source

MR

Melissa R.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Paychex "

September 2, 2023

5.0

No bad experience at all with this, great company.

Pros

I love paychex flex and the payroll services is excellent and highly recommended, I love it a lot an will continue to use and support these services.

Cons

I loved the whole services and running payroll with this company. My favorite so far and I will continue to use.

Review Source

MG

Michelle G.  
Chief of Staff  
Education Management  
Used the software for: 1-2 years

### "Great HR Platform "

December 9, 2021

5.0

Pros

Employee tracking is essential for any company and Paychex has the top platform with ease of use

Cons

Customer support should be more efficient

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

At the time, for pricing purposes

Review Source

Andrea R.  
Executive administrator  
Hospitality  
Used the software for: 2+ years

### "Horrible communication "

March 11, 2020

1.0

Well not be back ever to the company and we do not recommend this company

Pros

The website was very easy to use and maneuver. Loved the set up of the website for paychex flex.

Cons

Customer service was horrible transfer and then whwn i did get someone id ask a question and they said i dont know an hung up after being on hold for an hour! Information was constantly being impouted wrong after writting emails calling and letters being sent to correct the problem. When transferred to a new payroll company they didnt hand over all the information correctly and employees payrolls where messed up as well as taxes. A manger or owner of a branch was to meet with our company about the problem set up a day and time and never showed up !

Review Source

David O.  
General Manager  
Medical Devices  
Used the software for: 2+ years

### "It Does the Job but at a Costly Rate"

January 13, 2021

4.0

I would not recommend Paychex as there must be better alternatives on the market. Their customer service is not great whether you are dealing with sales or a support department.

Pros

Paychex Flex is successful at providing a relatively smooth HR portal which includes time and attendance, payroll, retirement services (401K) and more general HR features.

Cons

The issue with Paychex is less about the product and more about their company. Paychex's convoluted billing is difficult for customers to understand and pricing can change quickly and erratically.

Review Source

RS

Roselle S.  
Human Resources Manager  
Warehousing  
Used the software for: 1-2 years

### "Features I found helpful"

December 8, 2023

3.0

Pros

The features I enjoy the most are time and attendance, and Human Resources. Also my appointed HR generalist is fantastic help.

Cons

Set up, customer service, and wait times.

Review Source

Kayla B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "If you’re looking for help with Payroll - DONT USE "

April 21, 2020

2.0

My overall experience was terrible. They will SELL SELL SELL like crazy on the features they have that are overpriced and not great. (Specifically 401K, Business Insurance, Workers Comp Insurance) They're good at selling so they will sell you extra items and you will never again hear from someone. Not for help, not to check in, not even to provide you your necessary information. They just hope you find it on your own because again, THEY DO NOT CARE about their guests business.

Pros

The thing I liked most about Paychex was the ease of use when running a payroll. I could do it from an app on my phone if I needed to. However, this was the ONLY thing I liked as well.

Cons

It’s hard to pick what was the worst. I would say the customer service was certainly the worst. They had messed up in MAJOR ways once for my company costing us THOUSANDS of dollars. They claim to have no idea what I’m talking about even with a paper train of tracked emails. They just didn’t care enough to fix it, or even apologize. Simply denied the situation. That have absolutely no accountability for their actions. Your payroll provider needs to be a partner in your business, they need to be willing to help you and understand how urgent payroll is. Paychex does not care about you, or helping you.

Reason for choosing Paychex Flex

Good salesman convinced m

Review Source

GR

Gloria R.  
Prior Authorization  
Medical Practice  
Used the software for: 2+ years

### "User Friendly! "

March 19, 2024

5.0

Pros

Easy access to W2 User friendly Clocking in and out for shifts or lunches made easy Having quick access to pay stubs Being able to access information through their app is so great

Cons

I have no complaints in regards to paychex at all!

Review Source

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