# Page 16 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 16 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 376-400 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JP

Jessica P.  
manager  
Pharmaceuticals  
Used the software for: 2+ years

### "User Friendly"

October 25, 2022

5.0

I love that Paychex Flex is very user friendly.

Pros

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

Cons

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Review Source

DD

Devon D.  
Architect  
Internet  
Used the software for: 2+ years

### "PayChex Flex is not that flexible. "

May 28, 2020

4.0

Intuit should concede with their payroll platform and buy paychex, and paychex should enhance their integration and modernize the platform to something more agile like quickbooks. Employees should be able to onboard easier just as if they were buying something on Amazon. All of the 3rd party vendors that seem to be value added services are just more portals and passwords needing to be centralized.

Pros

When it works and the overloaded staff can actually assist you, it is an absolutely awesome service. I have used PayChex since about 2015. Back in the day my first representative was the absolute most amazing advisor and gave me confidence when speaking with her because I could tell she knew her job. Over time as we added more states and switched companies, our SUI numbers became switched, bank accounts and invoicing was not aligned.

Cons

Besides the reports that you are inundated with, the platform feels like it can actually perform, but truthfully it is pitiful java platform. The two factor auth is great but gets on my nerves and the fact that you cannot integrate with other identity providers or into your actual backoffice systems is a shame.

Reason for choosing Paychex Flex

Mainly because they are based in Oklahoma and the support was amazing. My sales rep is amazing, but for the cost and the fact that payroll doesn't change much, it is cheaper to let them initially configure it and just pass it to your CPA. The fact they charge per employee per company is dumb too.

Review Source

TE

Timothy E.  
Owner  
Retail  
Used the software for: 1-2 years

### "I would rather do payroll myself than continue using Paychex"

March 14, 2023

1.0

Terrible. Absolutely terrible! I will NEVER use this company again.

Pros

Every employee has their own login information

Cons

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

They seemed like the better choice during the onboarding process. That all changed after I ran my first payroll.

Review Source

JD

Julia D.  
Business Manager  
Retail  
Used the software for: 2+ years

### "Paychex Flex is the best option for me."

January 3, 2024

5.0

Pros

Paychex Flex with the integrated time clock is the best option for me. It has greatly simplified our weekly payroll. It is very easy to use and comes with excellent support.

Cons

I haven't had a complaint about Paychex Flex or the Time clock feature.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paycor was very expensive and did not offer the features that Paychex does.

Review Source

DM

Deborah M.  
Director  
Retail  
Used the software for: 2+ years

### "Pretty good little tool"

December 8, 2023

4.0

Good little tool for small business. Web based and easy to use.

Pros

Easy setup and implementation. Critical info at your fingertips.

Cons

Reporting function is sometimes confusing

Reason for choosing Paychex Flex

I was already a Paychex client so this was part of the package

Review Source

NA

Naomi A.  
VP  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Paychex review, NJ"

December 18, 2023

5.0

Overall it had been excellent. Paychex had been responsive to our needs

Pros

The ease of use for our sized business. We have a simple structure.

Cons

I wish i would receive emails with updates and reminders

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

It was too labor intensive. Reporting compliance was too time consuming

Review Source

AS

Amy S.  
President  
Consumer Services  
Used the software for: 1-2 years

### "Paychex Flex is a robust payroll solution that can accommodate almost any payroll need. "

July 26, 2018

4.0

Pros

Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me. The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks. What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Cons

The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails. The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear. Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Review Source

LU

Lauren U.  
Membership Advisor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Very Convenient and User Friendly"

October 4, 2022

5.0

Overall I definitely recommend for businesses. It helps us avoid going to HR for every sing questions and gives more power to the employee as a user to understand their finances better!

Pros

I love how easy it is to find information on my paychecks, vacation hours, sick hours, and tax information. It is like I have checks and balances at my fingertips.

Cons

Sometimes it is not easy to understand the information provided regarding my 401 K. It would be helpful to have a section similar to "401 K explanation for dummies". Also it is not obvious how our vacation hours are accumulated or the formula used the calculate them.

Review Source

John M.  
Owner  
  
Used the software for: 2+ years

### "Worst payroll company available."

May 22, 2018

1.0

None, whatsoever.

Pros

We thought there were pros when we first signed on. We thought they were great until all the mistakes started rolling in. Honestly, there aren't any pros.

Cons

They mess up all time, entries, insurance... they mess up everything. No one pays attention to their work. We used to have cafeteria health plan that was cancelled shortly thereafter. We called to cancel, and thinking they did we didn't bother to check their work. That is until 2-1/2 years later when I saw they were still taking money for this plan that we had thought we cancelled through them. The service people we spoke with were all extremely rude and made it sound like our fault. They finally ultimately refunded all of the money they took from us without our knowledge or permission (they essentially embezzled from us for 2-1/2 years). I still get calls from them trying to get us to switch and every time, I must explain to them why we will NEVER go with them again. Several times I nearly had to hang up on the sales people because they don't listen.

Review Source

VR

Verified Reviewer  
Payroll/ HR Admin  
Textiles  
Used the software for: 1-2 years

### "Don't bite off more than you can chew"

January 7, 2019

4.0

We transferred over from Preview to Flex in March and have had some sort of issue (always a new problem) with running payroll from glitches, to inaccuracies in accruals due to incomplete data transfers to random errors like pay rates suddenly not being mapped to the proper pay components. Overall Paychex has great features and I love that our employees are offered the option to view their stubs and w-2s online and request time off but, I feel like they need to train their employees more on their updates and work out the kinks before they release updates because it causes a lot of unexpected error on the user end which cause a delay and inconvenisnce on our end.

Pros

I like that their Flex software is "live" and you no longer need to transmit hours as a file.

Cons

New features are released with glitches, representatives are NEVER available, it takes a lot of follow-up to get assistance and they pass you from representative to representative like a "hot potato".

Review Source

VR

Verified Reviewer  
Director  
Financial Services  
Used the software for: 2+ years

### "Still the gold standard of HR software"

September 11, 2021

5.0

Excellent experience - used throughout our bank

Pros

Paychex has been around a long time and there is a reason for it. Still the gold standard in HR with the number of features in their flagship product and comprehensive suite of HR systems from payroll to benefit tracking to staff database. Like most the ease of deployment, excellent customer service, mature product cycle and stable version upgrades

Cons

GUI needs improvement, needs to be more touch friendly for IPAD and iOS / android users provide actionable real time alerts for failures in processing Support part time / contract workers

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Brand awareness, excellent customer support and pricing advantage

Review Source

RM

Renee M.  
Paralegal  
Law Practice  
Used the software for: Less than 6 months

### "Paycheck Flex App"

July 12, 2022

4.0

So far so good, I mean its fairly new to us but so far I have no complaints.

Pros

I like the fact that it is super easy to use and I may manage my direct deposit options. It's nice that there's no middle person involved in the part. Like I previously stated, in my old job we would have to fill out another direct deposit slip and provide it to the HR department. With this software, I can do it on my own time and do not need to involve HR.

Cons

Honestly, the fact that the software not only looks but is very basic. But maybe that's why it's also very manageable.

Review Source

VR

Verified Reviewer  
Junior Sales Associate  
Retail  
Used the software for: Less than 6 months

### "Paychex with Flex"

January 6, 2022

5.0

Pros

Login and logout were pretty simple to use and I had no issues.

Cons

There were a few times on Paychex that the clock-in/out would not work for me and I would have to do it digitality. Also, there was this one time where someone else got into my account and caused some time tracking issues, so it is not secure from other employees.

Review Source

RD

Rebecca D.  
Human Resources Manager  
Law Practice  
Used the software for: 2+ years

### "Disappointing "

December 21, 2023

2.0

Initial excitement short-lived due to disappointing results for all manner of issues within the system.

Pros

All HR information all in one place....almost.

Cons

features don't communicate with one another resulting in duplicate data entry processes and customer service struggles because reps aren't familiar with all aspects of the system

Review Source

Jacque P.  
Medical Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "easy to use"

October 2, 2023

5.0

Pros

Easy to set up and to have users set up. The different ways to customize it like setting when you started, your birthday, your goals...is a nice added feature. Simple lay out and easy to navigate and understand.

Cons

Maybe ways to have the user add deductions to their own paycheck?

Review Source

RP

Rachael P.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Easy to use, great customer service"

February 10, 2023

5.0

Due to issues when our account was created we had a huge mess to clean up at the end of the year. It was due to errors within our organization but Paychex went out of their way to ensure that everything was in order in a reasonable amount of time. I would never choose to repeat that scenario, but it did prove that they have exceptional customer service.

Pros

Ease of use. I started using the system without any prior knowledge and had no trouble finding my way around. Running payroll is simple and can easily be customized to how you prefer to enter.

Cons

If Paychex is also logged in, changes you make will not be saved. This does not happen often, but when it does it is useless.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Auto Decision Platform](https://www.capterra.com/p/173166/ADP/)

Reason for choosing Paychex Flex

We had an existing relationship with them for our partner company. We knew they were a suitable solution and did not take a lot to implement.

Review Source

NK

Nadezhda K.  
Report Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Experience with Paychex Flex!"

March 9, 2023

5.0

Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer service was always available to help with any questions I had.

Pros

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

Cons

Paychex Flex can be expensive compared to other payroll software.

Switched from

[When I Work](https://www.capterra.com/p/121248/When-I-Work/)[ClockShark](https://www.capterra.com/p/155467/ClockShark/)[Homebase](https://www.capterra.com/p/153076/Homebase/)[Hubstaff](https://www.capterra.com/p/132376/Hubstaff/)

Paychex Flex is one of the most comprehensive payroll software solutions on the market. It offers a variety of features that are not available in other payroll software, such as employee self-service and tax filing. It also offers excellent customer service and an intuitive user interface.

Review Source

N Armand François I.  
CEO  
Computer Networking  
Used the software for: 6-12 months

### "I'm very satisfied"

September 26, 2022

5.0

Pros

Overall correct application and easy to use

Cons

Nothing special really. Good application, I recommend it

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Review Source

AP

Addi P.  
Customer Service Agent  
Consumer Services  
Used the software for: 1-2 years

### "Paychex Flex is the best"

June 5, 2023

4.0

Overall Paychex is a great software to have for recording time and the direct deposit feature, user friendly and easy to navigate.

Pros

My favorite thing about Paychex is the user-friendly home screen. It is easy to navigate both in-app and on the web browser. Finding and recording your time in and out is easy and finding paychecks and any HR-related information.

Cons

It has its moments where it doesn't function properly or the time in and out doesn't record or work. The site has been down at times and the 2 step verification process is finicky at times.

Review Source

KK

Kristina K.  
Office Manager  
Computer Hardware  
Used the software for: 2+ years

### "Paychex has the worst customer service"

December 18, 2023

3.0

Paychex Flex was easy to use but the customer service was awful and we would never recommend Paychex for that reason

Pros

What we liked most was the wase of use..

Cons

Paychex Flex has the worst customer service. Our reps have been the worst. I dont know if it is hard to find good employees but once we upgraded the Flex the customer service went down.

Review Source

ES

Erin S.  
Manager of Strategic Partnerships  
Philanthropy  
Used the software for: 2+ years

### "Paychex Flex gives me peace of mind"

October 13, 2017

4.0

Overall, I have been very pleased with Paychex as a company and their online platform, Paychex Flex.  I have the peace of mind that our payroll is in capable hands. 

Pros

It is easy to use and it gives me a peace of mind that our company's payroll is in capable hands. Their customer service is great. Each customer has a dedicated payroll specialist, so every time I have a question I am talking to the same person. Our payroll specialist has always been very helpful any time I have had weird situations or questions. Paychex withholds all the appropriate taxes for both the employee and employer and then files them when the appropriate government entities. Our business is located Ohio, which has a complex tax structure including both state and local taxes. Paychex has saved me so much time and stress.

Cons

I wish that Paychex Flex tracked pay increases. That is the only thing that I liked better about our previous payroll provider. Our previous payroll provider had a tab that showed an employee's salary history and the date of each raise. Paychex Flex does not have this, so I have to track it separately. I wish they had a more intuitive reporting function. The standard payroll reports are laid out very well and are very easy to run, but if I need to run a report that it out of the ordinary, I usually end up calling my payroll specialist because I can't find the report. To be fair, the couple of times this has happened I have been looking for a report having to do with workers comp and since workers comp is run by a government entity in Ohio it has some added complexities.

Review Source

AR

Anna R.  
Accounting Manager  
Packaging and Containers  
Used the software for: 1-2 years

### "Paychex - ease of use/customer support :)"

April 8, 2025

5.0

I am very satisfied with the software and the services provided for our HR/Payroll needs

Pros

Honestly, I like it's ease of use of the software and customer support when needed.

Cons

The cost compared to other payroll software's

Review Source

AG

Ashley G.  
Interior designer  
Architecture & Planning  
Used the software for: Less than 6 months

### "Paychex flex makes payroll easy"

August 20, 2023

5.0

Paychex flex makes the whole payroll and hours management so much easier

Pros

Makes my job as a small business owner so much easier

Cons

There is nothing to dislike this makes life so much easier.

Switched from

[Square Online](https://www.capterra.com/p/275800/Square-Online/)

Paychex flex is easier to use than square.

Review Source

AB

Amine B.  
GM  
Food & Beverages  
Used the software for: 2+ years

### "Paychex flex"

November 16, 2022

4.0

I’ve enjoyed using it and customer support is great.

Pros

An expansive and waxy to use. The direct deposit is a plus.

Cons

The APP time clock can be improved. The layout for the by weekly can be bigger for entrees.

Review Source

Susan L.  
Clinical Applications Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "I guess better than nothing"

November 3, 2023

4.0

Pros

1) better than nothing 2) it may depend on your employer how well it works 3) cheap employers can limit the features the app has I suspect

Cons

No YTD for vacation, or break down of wages and expenses. This may be as a result of the cheap company I was working for no idea

Review Source

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