--- title: "Page 17 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 17 - Is Paychex Flex the right Payroll solution for you? Explore 1807 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119841/Paychex-Flex/reviews/?page=17" page_type: "reviews" language: "en" --- Paychex Flex 4.2 (1807) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Page 17 - Reviews of Paychex Flex ## Showing most helpful reviews Showing 401-425 of 1807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Anna R. Accounting Manager Packaging and Containers Used the software for: 1-2 years ### "Paychex - ease of use/customer support :)" April 8, 2025 5.0 I am very satisfied with the software and the services provided for our HR/Payroll needs Pros Honestly, I like it's ease of use of the software and customer support when needed. Cons The cost compared to other payroll software's Review Source AG Ashley G. Interior designer Architecture & Planning Used the software for: Less than 6 months ### "Paychex flex makes payroll easy" August 20, 2023 5.0 Paychex flex makes the whole payroll and hours management so much easier Pros Makes my job as a small business owner so much easier Cons There is nothing to dislike this makes life so much easier. Switched from [Square Online](https://www.capterra.com/p/275800/Square-Online/) Paychex flex is easier to use than square. Review Source AB Amine B. GM Food & Beverages Used the software for: 2+ years ### "Paychex flex" November 16, 2022 4.0 I’ve enjoyed using it and customer support is great. Pros An expansive and waxy to use. The direct deposit is a plus. Cons The APP time clock can be improved. The layout for the by weekly can be bigger for entrees. Review Source Susan L. Clinical Applications Specialist Hospital & Health Care Used the software for: 6-12 months ### "I guess better than nothing" November 3, 2023 4.0 Pros 1) better than nothing 2) it may depend on your employer how well it works 3) cheap employers can limit the features the app has I suspect Cons No YTD for vacation, or break down of wages and expenses. This may be as a result of the cheap company I was working for no idea Review Source VR Verified Reviewer Lead Web Developer / Designer Oil & Energy Used the software for: 2+ years ### "Makes Employee's Lives Way Easier" January 21, 2019 4.0 Easy to keep track of employees, vacation and benefits - all in one hub for employee information! Pros I can easily clock in and out of my Paychex account on any device - super convenient when on the road or working remote. I can also find my W2, tax and benefit information in one place which makes my life easier around tax refund season. I can easily punch in vacation time and forward it to my HR person. Cons Sometimes it doesn't register the clock in on the first try but selecting it twice will allow me to. The interface allows you to Break In and Clock out even if you never Clocked in which is odd, but HR can easily fix any mistakes. Review Source VR Verified Reviewer HR Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Absolutely Terrible" December 15, 2022 1.0 Pros I like that I won't have to deal with it anymore. Cons Stay away. Constant restructuring, poorly trained associates and customer service reps. Try one of the many other payroll services. Review Source AB Arina B. Bookkeeper Real Estate Used the software for: Less than 6 months ### "General review of Paychex Flex" August 12, 2024 5.0 Paychex Flex is a solid choice for businesses looking for a versatile and reliable payroll and HR solution. It offers a broad range of features, strong customer support, and a user-friendly interface, making it suitable for businesses of various sizes. While the cost may be a consideration for some, the value provided by the platform often justifies the investment. Pros Paychex Flex offers a user-friendly interface that simplifies payroll processing and HR management tasks. The dashboard is intuitive, making it easy to navigate through different features, whether you’re handling payroll, benefits administration, or employee time tracking. The mobile app is also a significant advantage, allowing users to manage tasks on the go. Cons sometimes users have reported occasional delays in response times during peak periods. Switched from [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Prime Pay offers custom pricing, but it is often considered more affordable for small to mid-sized businesses compared to Paychex. Review Source GN Gloria N. HR Manager Construction Used the software for: 1-2 years ### "Paychex Flex " November 3, 2023 4.0 Overall it has been a good experience. I don't have any major complaints. Pros Ease of use for our workers out in the field when they want to request PTO. Cons We don't use a lot of the features so I'll have to wait to see Reason for choosing Paychex Flex We like the self service feature for our field employees Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Our company is growing so we need a software to support the growth Review Source VR Verified Reviewer Creative Director Entertainment Used the software for: 2+ years ### "Love paychex but still some bugs to work out " June 29, 2021 4.0 I love having all of payroll/HR in one place, as do my coworkers. If it even displayed a warning that said "hey your internet is too spotty for entering time" that would save time and--most importantly--frustration. Pros I use paychex because I'm required as part of my contracting and in general I would say it works really well for what we use it for --tracking time worked and time off (including all PTO differentiated into sick, vacation etc) but it occasionally has bugs where someone will enter time in and it will not come through, I can even sit beside them and see them putting in their time. I think this has to do with stability of your internet connection. Just doesn't work as well if you're wifi's not really running strong. Cons Again, the only con is just that you have to be really well connected to the internet (way above an "average" connection) in order to make sure you don't have to enter your time again. Review Source Michelle D. Manager Accounting Used the software for: 6-12 months ### "Paychex Flex - Not So Flexible" December 1, 2020 4.0 I find Paychex Flex to be cumbersome compared to other payroll providers but it is a vast improvement over running payroll in-house. For a company making the transition to outsource payroll, it is probably a good option. For an accountant user with access to many programs, it is not the best choice. Pros I have used several different payroll systems for my clients and recently began working with a client who was already using Paychex Flex. While it had some benefits, I did not find it to be as robust as many other providers. The benefits are not unique as many providers offer info for the employees all in one place and online access to pay stubs. They do the payroll filings and remittances which is helpful. Cons The customer support is lacking both for employee users and admins as they are slow to reply. The reports are difficult to master as they are not as intuitive as those with other payroll providers. When the company is doing upgrades, the system will not save the data you input but they do not let you know that beforehand. You have to find out after you have input the info and it will not save. The time keeping function is klunky and does not allow you to approve "all" time reports at once. Review Source PW Paula W. Controller Construction Used the software for: 2+ years ### "Review of Paychex Flex" June 27, 2022 5.0 We enjoy using Paychex Flex. Though we feel it can be improved with more robust reporting features in the area of job costing, the time keeping system does work very well for our organization. Pros Our employees are able to clock in from their job sites, no matter where those job sites are, and all supervisors are able to review time cards easily. If there are any punch in or punch out issues, we are able to correct those from HQ in real time. Cons There are some days that the software glitches which is inconvenient, but our HR department is able to correct those issues as long as they are communicated. Also, we wish their reporting was a bit more robust. In order to get around that, we export the data needed and manually create reports each week. Review Source VR Verified Reviewer Human Resources Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Extremely User Friendly" October 2, 2018 5.0 Pros As both a Paychex user and admin, I love how easy it is to navigate, you feel that your information is secure and if you experience an issue there is very short wait when calling customer services (typically no wait at all). When you first log into paychex, there are multiple security levels that one has to pass depending on your preference. Also, once you are in there is a dashboard with shortcuts to all the most used features. Paychex is constantly improving their software which is exciting. Our company is really enjoying the new live reports that update on a daily basis calculating everything from turnover rate, average headcount, and hired & termed totals. Cons We really enjoy using this software, there is nothing we dislike at the moment. Review Source JH Julie H. HR Manager Wholesale Used the software for: 1-2 years ### "The Worst Payroll Company Out There!" August 30, 2019 1.0 I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful. Cons Customer service - The worst Assigned Account Manager - Does nothing but tell you to call Cust Service (see above) Helpfulness - None Expensive - YES Knowledgeable - None Compliant - Nope, set up CA payroll laws all wrong Ease of system use - terrible, you need to coded everything yourself Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell) Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paychex Flex My company was oversold on this junk company and platform before I got here. Review Source Paleonum B. Marketing Biotechnology Used the software for: 6-12 months ### "Paychex flex un moyen de paiement efficace " November 15, 2023 5.0 Mon expérience globale sur paychex flex est bonne et la recommande a toute personnelle de RH . Pros Ce que j'ai le plus aimé chez Paychex flex est le faite que cela facilite le processus de paie et la gestion des avantages sociaux. Cons Ce que j'ai le plus aimé dans paychex flex est le faite que l'application peut être parfois le t et aussi il y a possibilité d'avoir des retards occasionnels . Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) J'ai changé de produit dans le but de rechercher un logiciel beaucoup plus performant pour la gestion des charges de la structure. Review Source SG Sujata G. Sales Rep Financial Services Used the software for: 6-12 months ### "The Most Incredible Payroll App" August 30, 2024 5.0 Pros One stop shop for HR solutions and saves a lot of time. It can be accessed anywhere, even on cellphone. Cons Could work on improving customer support. Review Source JB Johanna B. DENTAL HYGIENIST Hospital & Health Care Used the software for: 2+ years ### "Small changes will go a long way" December 24, 2025 5.0 Pros Fairly easy to work with, easy to see current pay and deductions. Works OK for those who work from home, too. Cons Challenging for people who have worked other jobs with paychex flex as they have to toggle between workplaces. Wish there was a good way to activate it deactivate an account. Also wish on the owner side that it was easier to get help or reminders to put in national vacation days. Review Source HD Hussein D. Chief Executive Officer Information Technology and Services Used the software for: 1-2 years ### "All in one dashboard.Paychex Flex is the real deal you should try it." November 17, 2023 5.0 Used it for my payroll and HR matters and it is really perfected to greatness.Paychex Flex is the best and that why I would recommend it to anyone who yearning for greater success. Pros It is a very flexible and easy to use software and above all it gives six months free payroll.It offers the best solution to grow your business and take brands in another level.Have used it for a while now and it has magnified it's excellent results in my work. Cons No cons about this software,it is created to fulfill the desires and standards of everyone. Review Source VR Verified Reviewer Airport Planner Airlines/Aviation Used the software for: 1-2 years ### "Has Made Payroll Easier for Employees" June 29, 2022 5.0 Paycheck Flex has streamlined our payroll process and our accounting department no longer has to individually send out emails with paystubs so it saves time and resources. Pros This software is easy to access and even had our pay stubs a day earlier than we get paid on the app as well as other pertinent payroll information. Cons As of now there are no features that I feel are missing in the software so I have nothing to say regarding not liking anything. Review Source aP amy P. executive director Arts and Crafts Used the software for: 2+ years ### "Regular Payroll Entry" December 8, 2023 4.0 I've had frustrations, but I'm also swamped and do not have the time to research other options. Pros I like that I can access the portal anywhere, and only need to have my laptop and internet. I've even used my phone, and it's optimized for mobile (not using the app, but using it on a website). Cons I don't like that they entice you with a reduced rate for services, raise them substantially after a year and then require you to call every year to add the discount back to your account. Also the search parameters are difficult to use, as my language choices do not always match up to their search ideals, and the help bot is not very helpful for specific questions. Reason for choosing Paychex Flex The initial cost was the only factor in choosing PayChex. Review Source MW Michelle W. Purchasing Construction Used the software for: 2+ years ### "Paychex Flex" August 1, 2024 5.0 Our company uses this platform for our paystubs. Pros The ability to be able to see my paystubs anywhere and at anytime. Cons There isn't really anything that I dislike about Paychex. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) pricing and the user friendliness of paychex with the ability to download an app Review Source Cyndi L. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Don't waste your time or money. " July 31, 2020 2.0 I came onboard and found that Paychex had set up my company with the most inflated services, and we were paying over $1500 a month to run payroll for 10 people. Services on our invoice were not "turned on" or accessible for the team. When I inquired about getting access to the services we were paying for, it turned into a nightmare of being shuttled around to different Paychex team members who couldn't answer my questions or get the product turned on or get me any sort of demo or training on how to use any of it. Upon deciding to leave Paychex, I found that they have things set up to make it as difficult and expensive as possible to leave. Their platform seems entirely built on taking advantage of their customers and making their lives harder. If you're a large employer with a dedicate and experienced HR team, the reliability of Paychex might make sense for you. But if you're a small company with limited HR team, your best going elsewhere. Pros Our "dedicated payroll associate" was really nice. Cons \*Paychex nickle and dimes you and does not make getting what you pay for easy. \* Systems are antiquated and don't communicate with one another. A lot of manual moving of data is required. \* Really old system that doesn't keep up with modern systems and expectations of ease of use. Not intuitive and difficult to navigate. \*Customer service is a nightmare. I've spoken with half a dozen Paychex team members in two months and still have unanswered questions. Review Source JE Joshua E. Controller Construction Used the software for: 2+ years ### "BIG DECISION" October 6, 2020 4.0 Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support. Pros I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager. Cons There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll. Alternatives considered [ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/) Review Source PS Peter S. Accountant, Tax Preparer, IT consultant Financial Services Used the software for: 2+ years ### "Paychex has FINALLY gotten it right" November 7, 2017 5.0 Payroll reports for my clients are at my fingertips! Pros Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process). Cons One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want? Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user. Review Source RH Rachel H. Payroll HR Automotive Used the software for: 6-12 months ### "Great software for small companies." July 8, 2024 4.0 The overall software is great and easy to use; however, that seems to apply best to a small company with fewer than 100 employees. Pros I liked the point-and-click functionality of the software. Cons This software seems to be geared for smaller companies, whereas the company I was working for at the time of using Paychex Flex had over 500 employee Review Source AK Amy K. Accounting Manager Architecture & Planning Used the software for: 2+ years ### "Disappointed on several levels so we left " July 13, 2022 2.0 Customer service was terrible, inaccuracy was a major issue on multiple occasions. Pros Software was reasonably easy to use but lacked in being able to be customized. Cons Customization wasn't what we needed for reporting purposes and our accounting entries that needed to be made in Deltek. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.