# Page 17 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 17 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 401-425 of 1783 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Lead Web Developer / Designer  
Oil & Energy  
Used the software for: 2+ years

### "Makes Employee's Lives Way Easier"

January 21, 2019

4.0

Easy to keep track of employees, vacation and benefits - all in one hub for employee information!

Pros

I can easily clock in and out of my Paychex account on any device - super convenient when on the road or working remote. I can also find my W2, tax and benefit information in one place which makes my life easier around tax refund season. I can easily punch in vacation time and forward it to my HR person.

Cons

Sometimes it doesn't register the clock in on the first try but selecting it twice will allow me to. The interface allows you to Break In and Clock out even if you never Clocked in which is odd, but HR can easily fix any mistakes.

Review Source

VR

Verified Reviewer  
HR Specialist  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Absolutely Terrible"

December 15, 2022

1.0

Pros

I like that I won't have to deal with it anymore.

Cons

Stay away. Constant restructuring, poorly trained associates and customer service reps. Try one of the many other payroll services.

Review Source

GN

Gloria N.  
HR Manager  
Construction  
Used the software for: 1-2 years

### "Paychex Flex "

November 3, 2023

4.0

Overall it has been a good experience. I don't have any major complaints.

Pros

Ease of use for our workers out in the field when they want to request PTO.

Cons

We don't use a lot of the features so I'll have to wait to see

Reason for choosing Paychex Flex

We like the self service feature for our field employees

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Our company is growing so we need a software to support the growth

Review Source

VR

Verified Reviewer  
Creative Director  
Entertainment  
Used the software for: 2+ years

### "Love paychex but still some bugs to work out "

June 29, 2021

4.0

I love having all of payroll/HR in one place, as do my coworkers. If it even displayed a warning that said "hey your internet is too spotty for entering time" that would save time and--most importantly--frustration.

Pros

I use paychex because I'm required as part of my contracting and in general I would say it works really well for what we use it for --tracking time worked and time off (including all PTO differentiated into sick, vacation etc) but it occasionally has bugs where someone will enter time in and it will not come through, I can even sit beside them and see them putting in their time. I think this has to do with stability of your internet connection. Just doesn't work as well if you're wifi's not really running strong.

Cons

Again, the only con is just that you have to be really well connected to the internet (way above an "average" connection) in order to make sure you don't have to enter your time again.

Review Source

Michelle D.  
Manager  
Accounting  
Used the software for: 6-12 months

### "Paychex Flex - Not So Flexible"

December 1, 2020

4.0

I find Paychex Flex to be cumbersome compared to other payroll providers but it is a vast improvement over running payroll in-house. For a company making the transition to outsource payroll, it is probably a good option. For an accountant user with access to many programs, it is not the best choice.

Pros

I have used several different payroll systems for my clients and recently began working with a client who was already using Paychex Flex. While it had some benefits, I did not find it to be as robust as many other providers. The benefits are not unique as many providers offer info for the employees all in one place and online access to pay stubs. They do the payroll filings and remittances which is helpful.

Cons

The customer support is lacking both for employee users and admins as they are slow to reply. The reports are difficult to master as they are not as intuitive as those with other payroll providers. When the company is doing upgrades, the system will not save the data you input but they do not let you know that beforehand. You have to find out after you have input the info and it will not save. The time keeping function is klunky and does not allow you to approve "all" time reports at once.

Review Source

PW

Paula W.  
Controller  
Construction  
Used the software for: 2+ years

### "Review of Paychex Flex"

June 27, 2022

5.0

We enjoy using Paychex Flex. Though we feel it can be improved with more robust reporting features in the area of job costing, the time keeping system does work very well for our organization.

Pros

Our employees are able to clock in from their job sites, no matter where those job sites are, and all supervisors are able to review time cards easily. If there are any punch in or punch out issues, we are able to correct those from HQ in real time.

Cons

There are some days that the software glitches which is inconvenient, but our HR department is able to correct those issues as long as they are communicated. Also, we wish their reporting was a bit more robust. In order to get around that, we export the data needed and manually create reports each week.

Review Source

VR

Verified Reviewer  
Human Resources Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Extremely User Friendly"

October 2, 2018

5.0

Pros

As both a Paychex user and admin, I love how easy it is to navigate, you feel that your information is secure and if you experience an issue there is very short wait when calling customer services (typically no wait at all). When you first log into paychex, there are multiple security levels that one has to pass depending on your preference. Also, once you are in there is a dashboard with shortcuts to all the most used features. Paychex is constantly improving their software which is exciting. Our company is really enjoying the new live reports that update on a daily basis calculating everything from turnover rate, average headcount, and hired & termed totals.

Cons

We really enjoy using this software, there is nothing we dislike at the moment.

Review Source

JH

Julie H.  
HR Manager  
Wholesale  
Used the software for: 1-2 years

### "The Worst Payroll Company Out There!"

August 30, 2019

1.0

I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch. Overpriced and you have to do everything yourself including coding their system. Nothing works right once you do (no notifications, biometric time clocks don't record punches, CA payroll laws like 7th day OT never coded) it's truly a complete joke of a company. "Account Manager" does not actually do anything but tell you to call the 877 customer service number and they are beyond ignorant and unhelpful.

Cons

Customer service - The worst Assigned Account Manager - Does nothing but tell you to call Cust Service (see above) Helpfulness - None Expensive - YES Knowledgeable - None Compliant - Nope, set up CA payroll laws all wrong Ease of system use - terrible, you need to coded everything yourself Over selling - the best (how about fix your basic customer service and functionality before you continually try and up sell)

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

My company was oversold on this junk company and platform before I got here.

Review Source

Paleonum B.  
Marketing  
Biotechnology  
Used the software for: 6-12 months

### "Paychex flex un moyen de paiement efficace "

November 15, 2023

5.0

Mon expérience globale sur paychex flex est bonne et la recommande a toute personnelle de RH .

Pros

Ce que j'ai le plus aimé chez Paychex flex est le faite que cela facilite le processus de paie et la gestion des avantages sociaux.

Cons

Ce que j'ai le plus aimé dans paychex flex est le faite que l'application peut être parfois le t et aussi il y a possibilité d'avoir des retards occasionnels .

Switched from

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)

J'ai changé de produit dans le but de rechercher un logiciel beaucoup plus performant pour la gestion des charges de la structure.

Review Source

JB

Johanna B.  
DENTAL HYGIENIST  
Hospital & Health Care  
Used the software for: 2+ years

### "Small changes will go a long way"

December 24, 2025

5.0

Pros

Fairly easy to work with, easy to see current pay and deductions. Works OK for those who work from home, too.

Cons

Challenging for people who have worked other jobs with paychex flex as they have to toggle between workplaces. Wish there was a good way to activate it deactivate an account. Also wish on the owner side that it was easier to get help or reminders to put in national vacation days.

Review Source

HD

Hussein D.  
Chief Executive Officer  
Information Technology and Services  
Used the software for: 1-2 years

### "All in one dashboard.Paychex Flex is the real deal you should try it."

November 17, 2023

5.0

Used it for my payroll and HR matters and it is really perfected to greatness.Paychex Flex is the best and that why I would recommend it to anyone who yearning for greater success.

Pros

It is a very flexible and easy to use software and above all it gives six months free payroll.It offers the best solution to grow your business and take brands in another level.Have used it for a while now and it has magnified it's excellent results in my work.

Cons

No cons about this software,it is created to fulfill the desires and standards of everyone.

Review Source

VR

Verified Reviewer  
Airport Planner  
Airlines/Aviation  
Used the software for: 1-2 years

### "Has Made Payroll Easier for Employees"

June 29, 2022

5.0

Paycheck Flex has streamlined our payroll process and our accounting department no longer has to individually send out emails with paystubs so it saves time and resources.

Pros

This software is easy to access and even had our pay stubs a day earlier than we get paid on the app as well as other pertinent payroll information.

Cons

As of now there are no features that I feel are missing in the software so I have nothing to say regarding not liking anything.

Review Source

aP

amy P.  
executive director  
Arts and Crafts  
Used the software for: 2+ years

### "Regular Payroll Entry"

December 8, 2023

4.0

I've had frustrations, but I'm also swamped and do not have the time to research other options.

Pros

I like that I can access the portal anywhere, and only need to have my laptop and internet. I've even used my phone, and it's optimized for mobile (not using the app, but using it on a website).

Cons

I don't like that they entice you with a reduced rate for services, raise them substantially after a year and then require you to call every year to add the discount back to your account. Also the search parameters are difficult to use, as my language choices do not always match up to their search ideals, and the help bot is not very helpful for specific questions.

Reason for choosing Paychex Flex

The initial cost was the only factor in choosing PayChex.

Review Source

Cyndi L.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Don't waste your time or money. "

July 31, 2020

2.0

I came onboard and found that Paychex had set up my company with the most inflated services, and we were paying over $1500 a month to run payroll for 10 people. Services on our invoice were not "turned on" or accessible for the team. When I inquired about getting access to the services we were paying for, it turned into a nightmare of being shuttled around to different Paychex team members who couldn't answer my questions or get the product turned on or get me any sort of demo or training on how to use any of it. Upon deciding to leave Paychex, I found that they have things set up to make it as difficult and expensive as possible to leave. Their platform seems entirely built on taking advantage of their customers and making their lives harder. If you're a large employer with a dedicate and experienced HR team, the reliability of Paychex might make sense for you. But if you're a small company with limited HR team, your best going elsewhere.

Pros

Our "dedicated payroll associate" was really nice.

Cons

\*Paychex nickle and dimes you and does not make getting what you pay for easy. \* Systems are antiquated and don't communicate with one another. A lot of manual moving of data is required. \* Really old system that doesn't keep up with modern systems and expectations of ease of use. Not intuitive and difficult to navigate. \*Customer service is a nightmare. I've spoken with half a dozen Paychex team members in two months and still have unanswered questions.

Review Source

JE

Joshua E.  
Controller  
Construction  
Used the software for: 2+ years

### "BIG DECISION"

October 6, 2020

4.0

Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.

Pros

I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.

Cons

There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.

Alternatives considered

[ADP Comprehensive Services](https://www.capterra.com/p/175840/ADP-Comprehensive-Services/)

Review Source

PS

Peter S.  
Accountant, Tax Preparer, IT consultant  
Financial Services  
Used the software for: 2+ years

### "Paychex has FINALLY gotten it right"

November 7, 2017

5.0

Payroll reports for my clients are at my fingertips!

Pros

Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons

One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want? Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Review Source

AK

Amy K.  
Accounting Manager  
Architecture & Planning  
Used the software for: 2+ years

### "Disappointed on several levels so we left "

July 13, 2022

2.0

Customer service was terrible, inaccuracy was a major issue on multiple occasions.

Pros

Software was reasonably easy to use but lacked in being able to be customized.

Cons

Customization wasn't what we needed for reporting purposes and our accounting entries that needed to be made in Deltek.

Review Source

VR

Verified Reviewer  
Operations Manager  
  
Used the software for: 2+ years

### "Paychex flex is so easy to use."

July 6, 2018

5.0

Everything you need is in the system and best of all accurate.

Pros

This software is so easy to use. It gives you tutorials if you get stumped on how to do something. It also has the capability to put all your reports in one place so when you need to run a report, it is all there waiting to be downloaded.

Cons

The only thing I really do not like with the system is that you have to go thru so many prompts to log in and then you have to have a specific code sent to your phone in order to get into the system. Needs to be a simpler way that allows the protection.

Review Source

NB

Noam B.  
Founder  
Media Production  
Used the software for: 1-2 years

### "Fantastic Experience with Gusto!"

January 29, 2023

5.0

Overall, Gusto has been an excellent choice for our business. We've been able to quickly and easily set up payroll and benefits, and their customer service team has always been incredibly helpful and responsive.

Pros

Gusto has been an absolute lifesaver for our business. Their user-friendly platform makes payroll and benefits setup a breeze, and the customer service team is always ready to help with any questions or issues.

Cons

The only downside I've noticed is that it can be a bit slow to calculate taxes, but that might just be due to the complexity of all the laws and regulations.

Switched from

[CEIPAL ATS](https://www.capterra.com/p/226634/CEIPAL-ATS/)

Gusto stands out from its competitors with its comprehensive payroll and reporting features. It also offers great customer service and makes the process of running payroll much easier than other alternatives.

Review Source

MM

Megan M.  
Owner  
Printing  
Used the software for: 1-2 years

### "Good product, easy to use"

December 31, 2021

5.0

Pros

We've used several different payroll processors and this was the easiest one when it came to entering our employees hour each week. I'm surprised how difficult and convulted other companies make it, but Paychecx stood out for the ease. And that matters when you have 20+ employees to enter each week. You want it to go quick, and Paychex did.

Cons

We weren't crazy about getting paper checks. We had been used to Next Day Air delivery from a past company and Paychex paper checks were a courier and came at inconsistent times. May not seem like a big deal, but employees want their checks early to deposit at lunch and if they arrive late employees get antsy. We had people tell us they would stop working until their check was in hand. Luckily it wasn't a huge issue, as most people chose direct deposit.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP was wanting us to put up a retainer for direct deposits, which we couldn't afford to do at the time.

Review Source

VR

Verified Reviewer  
Digital Content Designer  
Retail  
Used the software for: Less than 6 months

### "Worst Payroll/Clock In & Out software I've used"

February 17, 2019

3.0

Paychex flex is the worst clock-in/out system I've used at a job. I do appreciate them trying to integrate that and payroll, but it could be much more effective if they made it mobile friendly and less clunky.

Pros

PaychexFlex integrates its paystubs, W-2, etc... in with a clock-in and clock-out system which is something I haven't had at jobs before. It's nice to have one place for all, and you can easily download PDF's of your documents. There's also a little timeline chart that displays when your last paydays were and you can click to view how much you got paid for how many hours etc...

Cons

Paychex Flex is trying to be a clock-in/out system while not working on any mobile devices and that is ridiculous. I've used Square and homebase before and they both made sense as most all retail and service jobs work off of iPads and so clocking in and out on those devices makes sense. Instead, it only works on computers. This is also ridiculous because it's not a security measure to make sure you don't clock in at home, as you can clock in from any computer. In a world where our mobile devices are used for everything, we should be able to use them to go on our payroll system too. Furthermore, they have an unnecessary 'security' system that conflicts with the fact that you can only use it on a computer. When you sign in on an 'unrecognized device' eg. your workplace's one computer, it texts you a code. So, you ultimately do have to pull your phone out to use Paychex. Ironic. They do have a mobile app for viewing documents, but it is laggy, nonresponsive, and hard to navigate.

Review Source

RR

Rajbir R.  
Financial Controller  
Food Production  
Used the software for: 6-12 months

### "Paychex Flex Review"

January 6, 2023

5.0

My overall experience with Paychex Flex has been phenomenal. I cant stop raving about this product.

Pros

I like the ease and very user friendly interface of the product. I am an administrator and this product has been very helpful for me.

Cons

There is honestly nothing that I do not like about the product. It is fantastic.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP Workforce Now was not as user friendly and customer service wasn't as great.

Review Source

PN

Paschal N.  
CEO/President  
Automotive  
Used the software for: 2+ years

### "AutoDeals is very user friendly "

September 16, 2022

5.0

Employees receive their salary on time.

Pros

It keeps you on track and help you to organize you in your payroll management.

Cons

The aspect of the product that needs to be added is child support or alimony payment.

Reason for choosing Paychex Flex

It is inexpensive and easy to use product.

Review Source

KM

Kayla M.  
Owner  
Arts and Crafts  
Used the software for: 6-12 months

### "Paycheck Flex just wasn't a good fit for us"

November 9, 2022

2.0

Pros

I enjoyed that timesheet management was simplified and easy to access using this product

Cons

Our employees constantly had problems clocking in and out due to an unresolved issue with our GPS parameters. We chose to discontinue the use of this product because of this issue.

Review Source

CE

Candace E.  
Google CS First Instructor  
Computer Software  
Used the software for: 6-12 months

### "Paychex Flex the next best electronic payroll system!"

April 9, 2018

4.0

The benefits of using Paychex Flex software is that the product is available online to users. Other benefits include being able to select a specific payment plan or subscription suitable for the company to aid the human resources aspects of payroll. Additional benefits include accessing a dashboard with all employee information to be edited or submitted at once. More benefits of utilizing Paychex Flex include developing quick reports such as payroll statistics. Paychex Flex is a good tool to administer payroll for your company.

Pros

Paychex Flex is an online software that human resources personnel can utilize for payroll. Paychex Flex has various subscriptions that company's can select depending on the types of features. Paychex Flex offers an employee dashboard that requires an username, password, and pin number. Paychex Flex allows users to disburse amounts of funds to contractors, employees, vendors, and sponsors. Paychex Flex offers tools, tutorials, and customer support related to the online library and overall application.

Cons

Paychex Flex requires a new verification code upon logging into the dashboard. Users listed in the Paychex Flex may not be deleted depending on administrative rights to complete such an action. Paychex Flex may provide usernames and passwords to administrators and not employees, thus employees may not be able to update time card electronically. Paychex Flex allows time card adjustments to be made by the administrator. Paychex Flex allows payroll adjustments to be made by the administrator.

Review Source

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