--- title: "Page 17 | Paychex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 17 - Is Paychex the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119841/Paychex-Flex/reviews/?page=17" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Paychex 4.2 (1820) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 17 - Reviews of Paychex ## Showing most helpful reviews Showing 401-425 of 1820 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RS Robert S. Payroll Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Try something else" November 12, 2024 3.0 It was easy to use for payroll, but integrating it with other software was a chore. Pros It was simple to use and needed very little experience to use it. Cons The software does not have a good presentation, it did not look nice and seemed basic Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "I like Paychex Flex!" October 29, 2023 5.0 Pros The people made it pretty easy to set up, the payments are done in a timely accurate fashion, and the pricing isn't bad! Reliable company ... Cons nothing really ... even when my rep is out of office, they still take care of me! someone always responds and takes care of me so it's a true team Review Source LV Lisa V. Administrator Construction Used the software for: 2+ years ### "PaychexFlex Makes Payroll simple." October 22, 2021 4.0 PaychexFlex files our payroll taxes always on time and always correctly. They have relieved me of that pressure. They do the onboarding of new employees including sending the info to state agencies. Their system allows me to go in and adjust pay rates and employee info. Pros I like that I can adjust the payroll entry page to only have what is necessary to us on it. That can be adjusted with every payroll if needed. The Help files are thorough and it is easy to learn. They compute the taxes from each payroll and allow us an extra day before we have to transfer the money. Cons There are a few glitches in the system. Nothing that has to do with the actual payroll system. When setting up your company on their system they cannot remove the original names from the delivery page. Review Source DP Dana P. Administrative Assistant Hospital & Health Care Used the software for: 6-12 months ### "Reliable and Basic" August 19, 2024 4.0 Easy to clock in and out, review paystubs, hours, time off. Overall good. Pros Very user friendly and easy to navigate. Cons Very basic looking, nothing special that stands out above other HR softwares. Review Source MJW Mary Jane W. Office Assistant Apparel & Fashion Used the software for: 6-12 months ### "Paychex Flex is clean and intuitive. " September 26, 2024 5.0 Paychex Flex is a convenient and functional solution for both employers and employees. While it has room for improvement, it's still a solid choice for companies looking to streamline HR and payroll processes. Pros One of the standout features is the ability to view and manage payroll on the go. I can quickly check pay stubs, tax information, and even benefits, all in one place. It's also great for employees who need to clock in or out remotely to review their schedules. The flexibility to access this information at any time is a real plus. Cons The app can be slow to load at times. It also lacks few customization option that would make it more user-friendly, like the ability to set custom notifications or personalize the dashboard. Review Source SK Samantha K. FOH Manager Restaurants Used the software for: 1-2 years ### "Paycheck flex" December 4, 2023 5.0 My overall experience with Paycheck Flex is great. Managing employees and all the payroll is pretty simple. There are other companies I've worked with in the past but Paycheck Flex is my favorite. It's very user friendly. Pros The app features everything you would need in a payroll app. It's easy for everyone to clock in and manage time, see payroll and more. I also loved I could easily track employees attendance and direct deposits either on the app or on the web version. Cons I don't have any cons when it comes to Paycheck Flex Review Source VR Verified Reviewer Director of Product Development and Project Management Package/Freight Delivery Used the software for: 2+ years ### "Great Application for All Employees " August 26, 2022 5.0 Simple for our growing business and easy to add new employees. Pros My company deployed this application about 5 years ago and it is very easy to use. You can pull W2's and any tax or paycheck related information needed in a click of a button. Most things can be seen on the application which is nice and makes it even easier for employees. Cons Logging in can sometimes be annoying if you forgotten or need to change a password. Review Source SR Sarah R. customer service rep Information Services Used the software for: 6-12 months ### "A little Wonky to Navigate" July 27, 2019 5.0 Pros It is convenient for small businesses and employees who work from home or don't have one check in location. It has some nice features for checking how many hours have been working if you are actually clocking in and out from the site itself. Once you actually figure things out and have your account set up, it's conveniently all right there in front of you to see what your sick time is, clock in/out, etc. It keeps all your info from your previous jobs that have used the site PLUS holds your tax info conveniently for you, which is quite handy. Cons It's pretty difficult to navigate. A lot of the site doesn't really explain where to go or what to do so you kind of just have to poke around it until you figure things out. I guess it's kind of typical for sites like this. It's also kind of nightmare to get your log in info if you lose it, so just don't. You get locked out after 3 tries and then have to call the help desk and it turns into a pretty complicated ordeal. Conveniently though, the site log in remembers your info though. There is a LOT of maintenance, constantly and when you get messages in your inbox, they never seem to go away, but that's just nit-picky stuff that's not really important. Review Source JV Jennifer V. Construction clean up Construction Used the software for: 2+ years ### "Love paycheck flex" June 23, 2022 5.0 I love using this software I can see paystubs anytime I want with just a few clicks. The mobile app is great to very user friendly Pros That it is very easy to use for employees I have no complaints about not knowing how to use the software Cons There is nothing I don't like about paycheck flex Reason for choosing Paychex How user friendly it was Review Source Courtney F. Director of People Operations Hospital & Health Care Used the software for: 2+ years ### "Outdated and Poor Customer Service" April 30, 2020 2.0 It's just not a great system. It's outdated, hard to use and our company wants our employees to have seamless experiences, and its just not great. The 401k piece lacks integration for ease of use and employees are never termed when asked. Poor reporting features and stuck in the 90s Pros It houses everything you need in one system. It is an HRIS so that is always helpful to have as an organization. Cons Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help. Review Source JW Jacob W. Sales Representative Packaging and Containers Used the software for: 2+ years ### "Paychex Flex Great Time Management Software" August 15, 2024 5.0 Pros It was very easy to use and navigate. Clocking in and out was a breeze. It was also very easy to adjust time if someone forgot to clock in or out. Cons The 401k features were confusing to some people. They thought it could have been a bit more intuitive. Review Source CW Celine W. Lead Graphic Designer E-Learning Used the software for: 1-2 years ### "Works okay, but not ideal for larger companies" April 4, 2024 3.0 Pros I liked that when it came down to being able to see a break down of your pay check, sign up for benefits and get your W2, it was super easy. I never had any issues with this. Cons I was not a fan of us having issues every other to every third hire. Someone almost always had their first paycheck not come in when it was supposed to. It always put you as an employee in a bad position, because you were expecting to be paid when you were told you would be paid. And not getting that first paycheck is kinda a big deal. Review Source JP Jennifer P. COO Information Technology and Services Used the software for: 2+ years ### "Very User-Friendly" September 19, 2024 5.0 Using the Flex portal to onboard new employees and process payroll is easy to use. Pros Site is very user-friendly and easy to navigate Cons The customer service support from Paychex is lacking. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Not happy with ADP services that we were receiving. Review Source JM Jennifer M. Director Education Management Used the software for: 2+ years ### ">asy to use" November 8, 2023 5.0 Overall, it has been a positive experience. The site is user friendly. Pros I like that it tracks all forms of reporting and taxes. It is easy to use Cons Customer support can be very good but sometimes hard to find the right person to assist. Reason for choosing Paychex It had more options for our company than the other product did. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was a better fit for our company. Had multiple features that we could utilize that the prior product did not. Review Source DN David N. IT Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Wouldn't recommend" May 5, 2022 4.0 Poor, either it didnt have all the features for a company of our size or it was never implemented by our payroll team. I assume its the first as our subsequent systems have all hard PTO and time tracking integrated. Pros This software is a poor mans ADP. It was most useful as a time clock for our deployment Cons Software struggled with punches, PTO and reporting. As a manager of a large team it was very difficult to track PTO or who was scheduled to be out with out the use of another product. Review Source James D. Founder, President Information Technology and Services Used the software for: 2+ years ### "Better than the competition, and it's secure" January 14, 2019 5.0 This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP Pros I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP Cons Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans Review Source Carmen S. Clinical Operations Director Hospital & Health Care Used the software for: 2+ years ### "great cloud based payroll and Human Resources software" October 28, 2021 5.0 Pros Paychex Flex is easy to use on the management side as well as the employee side. It is very straightforward and efficient. Support is also great. Support is immediate and very thorough. Cons Paychex Flex is expensive and requires you to purchase additional options to run some analytical reports. Review Source Angela H. Manager of Deerfield Training Center Mining & Metals Used the software for: 2+ years ### "Easy to use; report friendly; customized views" June 14, 2018 5.0 User friendly and easy to manage for specific needs. Pros My favorite aspect of this software was the visability of all my employees on one screen. I could adjust time from same screen and double click to get into the detailed information about an employee. You could set up schedules and with the linking of the fingerprint clock it worked perfectly. Cons Manually change times unless you wanted the clock in and out times to be static otherwise you could create a behind the scene scenario for punches. Review Source GM Gregory M. Director Marketing and Advertising Used the software for: 1-2 years ### "Too expensive for long term" August 17, 2024 3.0 It was fine but not worth the money after a year. Pros It was easy to implement and set up for my HR team. Cons The price sky rocketed after the first year. Review Source CJ Carolyn J. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Great Company " December 13, 2023 5.0 I'm very satisfied with Paychex Flex. It makes my job easier when it comes to payroll processing. Pros Paychex Flex is a very easy system to navigate. I can process payroll with ease and if I have a question or need help with something my contact is a phone call or email away. Cons I would like more ways to run reports specific to my company's needs. Reason for choosing Paychex The ease of learning your product and the pricing. Review Source AVC Anna Victoria C. Clinical Laboratory Scientist / Gen. Supervisor Hospital & Health Care Used the software for: 1-2 years ### "Paychex Friend" September 6, 2023 5.0 I was able to monitor the people very easily and never gave me an issue Pros Paychex is very user friendly, easy to manage and very detailed Cons I couldn't think of anything because I love using Paychex Review Source KW Kimberly W. Office Coordinator Insurance Used the software for: 2+ years ### "Satisfied Customer" December 18, 2023 5.0 Been using Paychex Flex for many years and it has been beneficial to us. Pros Easy to use, sometimes see a hiccup when setting up new employee - just need more practice I guess. Easy to find information and run report for the general info needed. Cons New employee set up is easy for the most part. Always seem to get hung up on the taxes and sending invite to employee. I do find it a little un necessary when Paychex tries to sell us work comp or other insurance products when we are an insurance agency. Maybe a flag on these types of accounts to avoid the insurance approach to an insurance agency. It is a turn off. Reason for choosing Paychex Not sure, guess I have never researched the other products. I hear good and bad out there on everybody. Review Source Diana H. Recruiter Online Media Used the software for: 6-12 months ### "Great Customer Service!" September 5, 2019 4.0 Overall Paychex has provided us with a great payroll solution. They have a really strong customer service team. I think it would be great if they could add interactive help for FAQs that wouldn't require calling or chatting them. Otherwise I had a really top notch experience with the product. Pros We used this at my previous company and it turned out to be a great solution for us since we had offices in different states. It helps us keep track of payroll laws in different states and remain compliant. I also felt that their customer service team was always really responsive and easy to deal with. As a user, it's really convenient for me to be able to access and print my pay statements from anywhere. Cons Our company had some issues when we were first implementing the software but now everything runs perfectly. The UI is a bit outdated. Review Source VR Verified Reviewer Human Resources Manager Facilities Services Used the software for: 1-2 years ### "Customer service is hit or miss" July 10, 2018 2.0 We process payroll with this software but I don't recommend it. Pros It's relatively easy to figure out yourself, which you have to do because when you call with questions, they often point you to the self service training videos. Cons There are functions of this software that are buggy and unreliable. On top of that, the customer service is very hit or miss. Sometimes you get somebody great, who cares and takes care of the issue. Most of the time you get somebody who doesn't know the answer, doesn't care to find the answer, and will just shuffle you to a different department who also doesn't know the answer. Very frustrating. Review Source EM Ericka M. Area property manager Real Estate Used the software for: 1-2 years ### "Paychex for growing companies " July 31, 2023 4.0 It worked for what we needed at the time. Pros Paychex was easy to learn and integrate. Cons It didn't work as well for HR purposes like reviews. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Adp wasn't something that worked for what we needed moving forward. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.