# Page 18 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 18 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 426-450 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Marco P.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I like Paychex Flex!"

October 29, 2023

5.0

Pros

The people made it pretty easy to set up, the payments are done in a timely accurate fashion, and the pricing isn't bad! Reliable company ...

Cons

nothing really ... even when my rep is out of office, they still take care of me! someone always responds and takes care of me so it's a true team

Review Source

LV

Lisa V.  
Administrator  
Construction  
Used the software for: 2+ years

### "PaychexFlex Makes Payroll simple."

October 22, 2021

4.0

PaychexFlex files our payroll taxes always on time and always correctly. They have relieved me of that pressure. They do the onboarding of new employees including sending the info to state agencies. Their system allows me to go in and adjust pay rates and employee info.

Pros

I like that I can adjust the payroll entry page to only have what is necessary to us on it. That can be adjusted with every payroll if needed. The Help files are thorough and it is easy to learn. They compute the taxes from each payroll and allow us an extra day before we have to transfer the money.

Cons

There are a few glitches in the system. Nothing that has to do with the actual payroll system. When setting up your company on their system they cannot remove the original names from the delivery page.

Review Source

SK

Samantha K.  
FOH Manager  
Restaurants  
Used the software for: 1-2 years

### "Paycheck flex"

December 4, 2023

5.0

My overall experience with Paycheck Flex is great. Managing employees and all the payroll is pretty simple. There are other companies I've worked with in the past but Paycheck Flex is my favorite. It's very user friendly.

Pros

The app features everything you would need in a payroll app. It's easy for everyone to clock in and manage time, see payroll and more. I also loved I could easily track employees attendance and direct deposits either on the app or on the web version.

Cons

I don't have any cons when it comes to Paycheck Flex

Review Source

VR

Verified Reviewer  
Director of Product Development and Project Management  
Package/Freight Delivery  
Used the software for: 2+ years

### "Great Application for All Employees "

August 26, 2022

5.0

Simple for our growing business and easy to add new employees.

Pros

My company deployed this application about 5 years ago and it is very easy to use. You can pull W2's and any tax or paycheck related information needed in a click of a button. Most things can be seen on the application which is nice and makes it even easier for employees.

Cons

Logging in can sometimes be annoying if you forgotten or need to change a password.

Review Source

SR

Sarah R.  
customer service rep  
Information Services  
Used the software for: 6-12 months

### "A little Wonky to Navigate"

July 27, 2019

5.0

Pros

It is convenient for small businesses and employees who work from home or don't have one check in location. It has some nice features for checking how many hours have been working if you are actually clocking in and out from the site itself. Once you actually figure things out and have your account set up, it's conveniently all right there in front of you to see what your sick time is, clock in/out, etc. It keeps all your info from your previous jobs that have used the site PLUS holds your tax info conveniently for you, which is quite handy.

Cons

It's pretty difficult to navigate. A lot of the site doesn't really explain where to go or what to do so you kind of just have to poke around it until you figure things out. I guess it's kind of typical for sites like this. It's also kind of nightmare to get your log in info if you lose it, so just don't. You get locked out after 3 tries and then have to call the help desk and it turns into a pretty complicated ordeal. Conveniently though, the site log in remembers your info though. There is a LOT of maintenance, constantly and when you get messages in your inbox, they never seem to go away, but that's just nit-picky stuff that's not really important.

Review Source

JV

Jennifer V.  
Construction clean up  
Construction  
Used the software for: 2+ years

### "Love paycheck flex"

June 23, 2022

5.0

I love using this software I can see paystubs anytime I want with just a few clicks. The mobile app is great to very user friendly

Pros

That it is very easy to use for employees I have no complaints about not knowing how to use the software

Cons

There is nothing I don't like about paycheck flex

Reason for choosing Paychex Flex

How user friendly it was

Review Source

Courtney F.  
Director of People Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Outdated and Poor Customer Service"

April 30, 2020

2.0

It's just not a great system. It's outdated, hard to use and our company wants our employees to have seamless experiences, and its just not great. The 401k piece lacks integration for ease of use and employees are never termed when asked. Poor reporting features and stuck in the 90s

Pros

It houses everything you need in one system. It is an HRIS so that is always helpful to have as an organization.

Cons

Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.

Review Source

CW

Celine W.  
Lead Graphic Designer  
E-Learning  
Used the software for: 1-2 years

### "Works okay, but not ideal for larger companies"

April 4, 2024

3.0

Pros

I liked that when it came down to being able to see a break down of your pay check, sign up for benefits and get your W2, it was super easy. I never had any issues with this.

Cons

I was not a fan of us having issues every other to every third hire. Someone almost always had their first paycheck not come in when it was supposed to. It always put you as an employee in a bad position, because you were expecting to be paid when you were told you would be paid. And not getting that first paycheck is kinda a big deal.

Review Source

JM

Jennifer M.  
Director  
Education Management  
Used the software for: 2+ years

### ">asy to use"

November 8, 2023

5.0

Overall, it has been a positive experience. The site is user friendly.

Pros

I like that it tracks all forms of reporting and taxes. It is easy to use

Cons

Customer support can be very good but sometimes hard to find the right person to assist.

Reason for choosing Paychex Flex

It had more options for our company than the other product did.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

It was a better fit for our company. Had multiple features that we could utilize that the prior product did not.

Review Source

DN

David N.  
IT Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Wouldn't recommend"

May 5, 2022

4.0

Poor, either it didnt have all the features for a company of our size or it was never implemented by our payroll team. I assume its the first as our subsequent systems have all hard PTO and time tracking integrated.

Pros

This software is a poor mans ADP. It was most useful as a time clock for our deployment

Cons

Software struggled with punches, PTO and reporting. As a manager of a large team it was very difficult to track PTO or who was scheduled to be out with out the use of another product.

Review Source

James D.  
Founder, President  
Information Technology and Services  
Used the software for: 2+ years

### "Better than the competition, and it's secure"

January 14, 2019

5.0

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Review Source

Carmen S.  
Clinical Operations Director  
Hospital & Health Care  
Used the software for: 2+ years

### "great cloud based payroll and Human Resources software"

October 28, 2021

5.0

Pros

Paychex Flex is easy to use on the management side as well as the employee side. It is very straightforward and efficient. Support is also great. Support is immediate and very thorough.

Cons

Paychex Flex is expensive and requires you to purchase additional options to run some analytical reports.

Review Source

Angela H.  
Manager of Deerfield Training Center  
Mining & Metals  
Used the software for: 2+ years

### "Easy to use; report friendly; customized views"

June 14, 2018

5.0

User friendly and easy to manage for specific needs.

Pros

My favorite aspect of this software was the visability of all my employees on one screen. I could adjust time from same screen and double click to get into the detailed information about an employee. You could set up schedules and with the linking of the fingerprint clock it worked perfectly.

Cons

Manually change times unless you wanted the clock in and out times to be static otherwise you could create a behind the scene scenario for punches.

Review Source

CJ

Carolyn J.  
Business Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Company "

December 13, 2023

5.0

I'm very satisfied with Paychex Flex. It makes my job easier when it comes to payroll processing.

Pros

Paychex Flex is a very easy system to navigate. I can process payroll with ease and if I have a question or need help with something my contact is a phone call or email away.

Cons

I would like more ways to run reports specific to my company's needs.

Reason for choosing Paychex Flex

The ease of learning your product and the pricing.

Review Source

AVC

Anna Victoria C.  
Clinical Laboratory Scientist / Gen. Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paychex Friend"

September 6, 2023

5.0

I was able to monitor the people very easily and never gave me an issue

Pros

Paychex is very user friendly, easy to manage and very detailed

Cons

I couldn't think of anything because I love using Paychex

Switched from

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Company got bigger

Review Source

KW

Kimberly W.  
Office Coordinator  
Insurance  
Used the software for: 2+ years

### "Satisfied Customer"

December 18, 2023

5.0

Been using Paychex Flex for many years and it has been beneficial to us.

Pros

Easy to use, sometimes see a hiccup when setting up new employee - just need more practice I guess. Easy to find information and run report for the general info needed.

Cons

New employee set up is easy for the most part. Always seem to get hung up on the taxes and sending invite to employee. I do find it a little un necessary when Paychex tries to sell us work comp or other insurance products when we are an insurance agency. Maybe a flag on these types of accounts to avoid the insurance approach to an insurance agency. It is a turn off.

Reason for choosing Paychex Flex

Not sure, guess I have never researched the other products. I hear good and bad out there on everybody.

Review Source

Diana H.  
Recruiter  
Online Media  
Used the software for: 6-12 months

### "Great Customer Service!"

September 5, 2019

4.0

Overall Paychex has provided us with a great payroll solution. They have a really strong customer service team. I think it would be great if they could add interactive help for FAQs that wouldn't require calling or chatting them. Otherwise I had a really top notch experience with the product.

Pros

We used this at my previous company and it turned out to be a great solution for us since we had offices in different states. It helps us keep track of payroll laws in different states and remain compliant. I also felt that their customer service team was always really responsive and easy to deal with. As a user, it's really convenient for me to be able to access and print my pay statements from anywhere.

Cons

Our company had some issues when we were first implementing the software but now everything runs perfectly. The UI is a bit outdated.

Review Source

VR

Verified Reviewer  
Human Resources Manager  
Facilities Services  
Used the software for: 1-2 years

### "Customer service is hit or miss"

July 10, 2018

2.0

We process payroll with this software but I don't recommend it.

Pros

It's relatively easy to figure out yourself, which you have to do because when you call with questions, they often point you to the self service training videos.

Cons

There are functions of this software that are buggy and unreliable. On top of that, the customer service is very hit or miss. Sometimes you get somebody great, who cares and takes care of the issue. Most of the time you get somebody who doesn't know the answer, doesn't care to find the answer, and will just shuffle you to a different department who also doesn't know the answer. Very frustrating.

Review Source

EM

Ericka M.  
Area property manager  
Real Estate  
Used the software for: 1-2 years

### "Paychex for growing companies "

July 31, 2023

4.0

It worked for what we needed at the time.

Pros

Paychex was easy to learn and integrate.

Cons

It didn't work as well for HR purposes like reviews.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Adp wasn't something that worked for what we needed moving forward.

Review Source

WC

Wes C.  
Sales Associate  
Wholesale  
Used the software for: 2+ years

### "Not as useful as ADP"

April 20, 2021

4.0

Overall Paychex wasn't a terrible option for the company, but there are better options for larger companies.

Pros

I enjoyed the easy access to my time, pay, and tax information. Also not having to constantly change your password is nice.

Cons

We eventually switched to another product that allowed us more flexibility and options as a company. Adding benefits and learning options to our new software was nice.

Review Source

Joel Neil W.  
Specialist Recruiter  
Media Production  
Used the software for: Less than 6 months

### "Nice solution"

October 5, 2023

5.0

I remember a time when we also tested the payroll taxes with the product, and it gave accurate results.

Pros

If you hire an employee, onboard them, track them and even train them, then this is your solution. There had been a time when we used Paychex and it provided great service, lots of hiring tools, more than enough.

Cons

The product needs to adapt with very large companies if it wants bigger results, but overall works good with small and medium sized companies.

Review Source

SN

Shelley N.  
Administrative Assistant  
Public Safety  
Used the software for: 2+ years

### "Best Customer Service"

December 13, 2023

5.0

When I need help our rep is the best, he is fast at getting my issues resolved and is very professional.

Pros

The rep we have is the BEST! It is so hard getting great customer service and \[sensitive content hidden\] gives the best service.

Cons

At this time I have nothing bad to say about Paychex.

Review Source

PG

Peter G.  
Owner/Manager  
Fishery  
Used the software for: 1-2 years

### "A great asset to have when running and business."

March 10, 2019

5.0

Pros

The software itself allows me to eliminate the need for a time clock for my employees. They are able to have the app installed on their company issued smartphones and log in with their fingerprint access on the phone (which the app supports) and can clock into work in no time. They also have the availability to request time off, check vacation, sick and personal balances, view pay stubs and a ton of other features geared toward self help for the employee. This software saves me money so that I do not have to pay someone to sit and calculate all of the different times and payroll sheets. I would be lost without Paychex Flex.

Cons

The app can be a little slow at times. They also schedule down time on the overnight hours until 530am when most of our work does begin before that. It is a simple fix as I can enter staffs time manually when needed. You also need to trust your employees to punch in and out when they actually show up to a job site and not while driving home.

Review Source

DH

Debbie H.  
HR/Payroll/Office Manager  
Information Services  
Used the software for: 2+ years

### "Love the Ease if Online Benefit Administration"

June 29, 2018

5.0

Survey software is not something that I usually recommend.

Pros

The best thing about this software is that I can do everything I need to do on my computer or mobile phone at any time of the day or night. The application is very easy to access and I administer payroll, 401k, health, dental and vision benefits, FSA and employee additions/changes over the application. Almost every service I utilize through Paychex is on this application. Invaluable! If I'm out of town I can still submit payroll! WOW! What a game changer Paychex Flex has been! The old way of doing business is out the window with Paychex Flex replacing it in a very positive way!

Cons

There is a couple of items that I would like to see enhanced. In people, I would like the ability to always pull up my preferred view of employees without having to click on the apply button. My preferred view is saved but will not display until I click on apply. Second, on the people drop down menu from the upper right corner, I would like the ability to select that view as well. When that drop down is selected I get all the employees that have ever been entered into the Paychex database - terminated and active. I want to be able to display just the active employees in that drop down. These are just enhancement requests that in no way affect the valuable pros of the application. The items in the cons are just "nice to haves".

Review Source

TC

Traci C.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Great starter product for payroll!"

December 3, 2020

5.0

I enjoy using Paychex Flex and think this is a starter business-friendly solution for your payroll. We started off using written check and then got thrown into Paychex flex and I was amazed. It is very easy to use for the basics of what you need and Paychex takes care of all the bells and whistles to your payroll in the background. I also that during the covid pandemic all the quick reports you needed for things like a PPP loan and PPP loan forgiveness were all ready to go for you. That was so helpful during this time of craziness!

Pros

Having everything in one space including payroll, HR and reporting is a fantastic concept. It's very easy to enter payroll for your administration and flex is a very self-guided program. I enjoy the fact if I need a report they are all right online and ready to go. Online support is also fantastic and 24/7!

Cons

I wish the HR side of the program was a little less glitchy. I know not all of my staff is included and all of our benefits are through Paychex so that is a disappointment because I feel like I am not getting the full experience with that. I also wish there was a way to chat directly with your payroll specialist from the app. There are things that they can only do and it would be more convenient to have this.

Review Source

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