# Page 19 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 19 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 451-475 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KR

Kanwal R.  
President  
Education Management  
Used the software for: 2+ years

### "Great product"

May 7, 2020

5.0

Customer service is the only downside. Otherwise, we are happy with the system itself.

Pros

We used to rely on our accountant in the past. This is a great way to have access to anything at anytime. Another perk is that the employees are able to review their tax documents remotely as well.

Cons

This is not really related to the software itself, but the customer service continues to be an ongoing problem. God forbid if you receive a notice from EDD or IRS, you'll be chasing behind people to follow up. I wish whatever forms are submitted, we can have access to them from a particular page along with the outcomes.

Alternatives considered

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Reason for choosing Paychex Flex

Price and everything being under one place

Switched from

[Timesheets.com](https://www.capterra.com/p/132754/Timesheets-com/)

We switched our time entries to Paychex Flex too because Timesheets.com doesn't have a proper tracking system for paid time off.

Review Source

KB

Kelly B.  
Marketing  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "User friendly!"

September 29, 2022

5.0

IT has been easy to navigate, very easy to check my payroll and clock in/clock outs.

Pros

I love that I have access to check my pay stub, PTO, work time, etc at anytime of the day through my mobile phone.

Cons

I really don't have any cons with the software

Review Source

MM

Melissa M.  
Financial Controller  
Construction  
Used the software for: 2+ years

### "review"

November 8, 2023

5.0

Pros

It is easy to use understand and to use daily.

Cons

Don't like that is 2 minutes behind actual time.

Review Source

AA

ANTHONY A.  
Payroll Manager  
Gambling & Casinos  
Used the software for: 2+ years

### "Great Software"

June 15, 2021

5.0

overall you get more for your buck with Paychex than other software's like ADP or UltiPro (UKG)

Pros

You get one dedicated representative for all your payroll issues. Also, processing payroll is easier.

Cons

The standard reporting function does not allow you run custom reports. You need to pay for custom reports.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Paychex we better and cheaper.

Review Source

DO

Dan O.  
C.E.O  
Sporting Goods  
Used the software for: 1-2 years

### "Excellent Payroll Management"

June 5, 2023

5.0

Paychex Flex is a wonderful and easy tool for businesses to adapt and use.

Pros

Paychex Flex is a great system to use, easily available to mobile devices and can be used anywhere.

Cons

It has a higher pricing when compared to other payroll software.

Review Source

Eric H.  
Financial Analyst / Controller  
Automotive  
Used the software for: 2+ years

### "A once easy to use payroll system got waaaay more difficult"

January 28, 2019

3.0

We had Paychex for a lot of years. But eventually the cost just became too much. We are saving a lot of money with a competitor. The Paychex service has always been good with a dedicated account rep. But we were essentially paying the same cost as another employee for the service.

Pros

The service is pretty good. it used to be a very simple process to run a payroll. A spreadsheet type of format to enter hours and tab over. You also used to be able to customize the fields and the order they were in.

Cons

In the fall of 2018 they changed the format of the payroll entry. Now instead of typing hours and tabbing over to the next employee, you have to click on every employees name and type in their hours. It took a 5 - 7 minute process up to almost a half hour. Not to mention Paychex's prices are almost triple what anyone else is.

Review Source

Douglas A.  
Assistant  
Computer & Network Security  
Used the software for: 6-12 months

### "Carte de paiement "

September 13, 2023

5.0

Pros

C'est une excellente Platforme qui propose tout solution de paiementJ'apprécie sa rapidité et c'est diverses offres Très fiable comme site de paiement

Cons

Très difficile dans le maniement des les débuts le support client rencontre parfois de nombreuses difficultés

Review Source

MJ

Michael J.  
Owner  
Retail  
Used the software for: 2+ years

### "Recommendation "

December 18, 2023

4.0

Good but costs for doing business remains substantial

Pros

Automation capabilities, reporting, tax preparation

Cons

Getting a human voice to answer the phone during for urgent maters

Review Source

ND

Norma D.  
Property manager  
Real Estate  
Used the software for: 2+ years

### "Awesome "

November 10, 2023

5.0

Pros

Easy to use and to access. Quick response to answers.

Cons

I don't have anything i dont like about it. I love the app.

Review Source

KG

KATHY G.  
Business Manager  
Medical Practice  
Used the software for: 2+ years

### "Paychex Felx Review 12-23"

December 18, 2023

5.0

Pros

Most of the time being able to do what I need in a manner of minutes.

Cons

Wait times when you need a question answered that isn't available online. Also, rarely able to reach our assigned payroll specialist when a question arises. Prices raising without notification. Also, I believe we are possibly being charged for features we aren't using.

Switched from

[Heartland Payroll+](https://www.capterra.com/p/195073/Heartland-Payroll-HR/)

Someone else did on my behalf. I'm not sure I would make the same decision again.

Review Source

KB

Kayla B.  
Director of HR  
Sports  
Used the software for: 1-2 years

### "Easy and Efficient "

December 16, 2022

5.0

Overall I really enjoy the ease of the platform and since my only issues have been with customer service I would still recommend the platform

Pros

Paychex is probably one of the easiest payroll platforms I've ever used. As a Canadian company with US employees, paychex made it easy for us to pay them and ensure they were being taxed correctly by their state.

Cons

The customer service is not the greatest. I had made an inquiry about correcting an employees gross income when we first got started with Paychex and it took 6 months and multiple customer services agents to get this issue resolved.

Review Source

Laureine Claire N.  
Manager  
Farming  
Used the software for: 6-12 months

### "Depuis que nous utilisons Paychex Flex nous sommes maîtres de notre temps "

September 12, 2023

4.0

Pros

Le suivi du temps en ligne et du stock de travail sont des fonctionnalités très importantes

Cons

Le suivi des présences de Paychex Flex doit recevoir quelques retouches

Review Source

sP

steve P.  
Finance Mgr.  
Wholesale  
Used the software for: 2+ years

### "Finance manager"

December 13, 2023

5.0

Pros

Paychex Flex is easy to use. Our employees can view their paystubs on line as well as their w2's.

Cons

The flex system is not very secure. We had an employee get there direct deposit info hacked.

Reason for choosing Paychex Flex

ADP could not resolve payroll issues for us.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP could not resolve issues. They were not very helpful in resolving problems.

Review Source

AD

Annette D.  
Recovery Coach  
Human Resources  
Used the software for: 1-2 years

### "Wonderful Apps"

November 15, 2023

5.0

My experience with this app has been nothing but positive.

Pros

I like that it helps me keep up with when i worked and the hours that i work.

Cons

There was nothing i did not like about this app.

Review Source

AS

Angelina S.  
Owner  
Retail  
Used the software for: 2+ years

### "Paying Employee’s "

November 25, 2022

3.0

My experience has been professional, carrying outstanding

Pros

Makes paying employees easy with direct deposit on debit cards, bank accounts.

Cons

Text time can be very exhausting and software can s sometimes have issues with employees who are no longer around wrong information

Reason for choosing Paychex Flex

For easy access and former employees have used them had no problems and always spoke well of the company

Review Source

JS

Jennifer S.  
Payroll/HR/Recruitment Admin  
Real Estate  
Used the software for: 1-2 years

### "Jennifer’s Paychex Flex Review "

October 7, 2021

5.0

Pros

How quick it was to learn and how user friendly it was for us as administrators as well as our employees.

Cons

There was nothing with the software I didn’t like. Sometimes communication with our Paychex Reps wasn’t the greatest.

Review Source

KI

Kenneth I.  
Controller  
Mining & Metals  
Used the software for: 2+ years

### "paychex flex"

July 19, 2022

4.0

Pricey after initial terms. Customer service was unavailable

Pros

Ease simple to use after initial break in period

Cons

Too many reports. Sometimes not so intuitive

Reason for choosing Paychex Flex

lower prices

Review Source

MB

Malarkodi B.  
Qa Engineer  
Insurance  
Used the software for: 6-12 months

### "Gateway to view your pay check.."

January 12, 2024

5.0

Overall I am satisfied user to use the tool.

Pros

User friendly interface which helpsntocfetch details I want very easily. Good customization options when I want to set my alerts and reminders.

Cons

As far as I didnt come across any second thoughts about paychex flex as it goes smooth to me.

Review Source

VR

Verified Reviewer  
HR Manager  
Telecommunications  
Used the software for: 1-2 years

### "User Friendliness... Not So Much"

April 3, 2019

3.0

I am currently looking at different payroll softwares that has a great HR system integration.

Pros

I do like the ease of inputting new hire information/entering onboarding information. This doesn't take me long and is fairly simple.

Cons

I have had many complaints from employees regarding the ease of use for this system, especially the time and attendance system. Also, we have had issues with PTO tracking in regards to it showing up in time and attendance as the same amount of hours it shows up as in the main system. Sometimes a discrepancy like that is pretty big to our employees.

Review Source

Ashley R.  
Human Resources Manager  
  
Used the software for: 1-2 years

### "Better than Paylocity, but not by much."

March 21, 2018

3.0

Pros

It proves to be more intuitive than other payroll services I have used. The payroll processing screen is easy to use, and employees are easy to edit right from the main screen. I don't have to go into each individual check to edit holiday hours, for example, if I choose to display holiday hours in the main screen. Employee profiles are also easy to use and not lacking any fields. It is more basic than other payroll services I have encountered, but perhaps this is why I prefer it -- there isn't as much to screw up.

Cons

Customer support is lacking severely, but this is true of most payroll services I find. They are often too busy or you get different answers each time you call in. As far as the software itself, it tends to run a bit slow depending on your browser and I often have issues with getting it to load or not saving changes because of a loading issue. It's "glitchy," but I do not have many issues with the layout or features.

Review Source

VR

Verified Reviewer  
Director, People Operations  
Consumer Goods  
Used the software for: 2+ years

### "A Growing Platform for a Growing Company"

December 7, 2018

4.0

As a small business, they were a great start for our general needs. Once we passed a threshold of what we were looking for, they worked with us to transition to a more robust platform.

Pros

Paychex Flex had great customer service, helping us with all of our questions as we continued to grow.

Cons

We found we were outgrowing the platform, Paychex Flex had limitations on how it could automate our reports and provide us the details we really needed.

Review Source

Rebekah S.  
Owner  
Events Services  
Used the software for: 2+ years

### "Great payroll software but the cost adds up"

June 30, 2020

5.0

We never had an issue with Paychex. They are the best payroll company to work with. you are even assigned a personal rep. Whenever you need something I could call them and they would give me what I need ot would walk me through the program to do it myself.

Pros

Paychex Flex made it really easy to report payroll and generate reports. The whole process from inputting a new employees, calculating payroll totals and processing was made simple. The user interface is really easy to use and neat. There really isn't an easier way to process payroll

Cons

The only thing that eventually made us step away from Paychex after 4 years was the cost. Its more expensive than if your bank were to do it. They also charge for quarterly reports and annual reports. It just seemed to us that the fees kept going up and up.

Review Source

MW

Michael W.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Oversell Underdelivered"

August 13, 2023

3.0

Poor experience. They told us they were going to set up our tax reporting and that never happened. Few months went by and we had to catch up.

Pros

I honestly didn’t enjoy Paychex much at all.

Cons

The salesperson oversold us and the company underdelivered. Multiple times.

Review Source

SW

Samantha W.  
Guest associate  
Hospital & Health Care  
Used the software for: 6-12 months

### "Works great"

July 11, 2022

5.0

Pros

I love that when it comes to the feature it is really easy to use.

Cons

I have to say they could make add other features that could expand the use of it.

Review Source

FK

Fred K.  
C.O.O.  
Research  
Used the software for: 2+ years

### "Vendor Review"

December 13, 2023

5.0

Pros

Customer Service - Friendlly and always on time, flexible 401K program

Cons

Can't think of any problems we have had in years of use

Switched from

[APS Payroll](https://www.capterra.com/p/99369/Payroll-Solution/)

Reducing our overall payroll expenses and finding a local rep

Review Source

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