# Page 2 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 2 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 26-50 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SQ

Samantha Q.  
HR Manager  
Food & Beverages  
Used the software for: 2+ years

### "Great for companies with smaller payrolls"

February 23, 2026

4.0

It was overall very pleasant, if you have smaller payroll and in singular states, I would recommend. The customer service is great and the communication with service team is always very prompt.

Pros

It was very easy to use and navigate the website. Onboarding was simple and running payroll was smooth.

Cons

Paychex unfortunately could not keep up with my growing business, and the tax filing was not up to the level that needed for the growth we are having.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[isolved](https://www.capterra.com/p/164417/iSolved/)

Reason for choosing Paychex Flex

the price was the driving factor for our choice

Review Source

KR

Kari R.  
HR and Administration Manager  
Consumer Goods  
Used the software for: 2+ years

### "Easy to use & excellent with compliance!"

March 19, 2026

5.0

We used Paychex Flex for payroll and 401K for our hourly and salaried employees. The system was easy to use and I love the fact that they helped with all of our mandated reporting.

Pros

Paychex Flex was super easy to use and communication with the support team was excellent! It was also a great value for the money for time tracking and payroll for our employees. I love the fact that they helped with all of our mandated reporting.

Cons

I had no issues with Paychex Flex. Everything worked well for us and the team was always available to help meet any of our needs.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

We chose Paychex Flex due to pricing and the fact that they offered all the features that we needed. The service team is flexible and quick to answer any questions.

Review Source

Robert B.  
Vice President  
Government Relations  
Used the software for: 2+ years

### "Legacy payroll provider with a robust offering at a price."

February 26, 2026

2.0

Strong provider, but overall, the cost was very prohibitive. Cost ultimately had us looking at alternatives, but their solution is more than capable to support the task, unfortunately at a heavy price.

Pros

Paychex Flex is a large company and with that comes a bit of security and knowledge that they can handle any sized customer big or small as well as the unique challenges that come from complex payroll solutions. The rub is that you pay a premium for that type of service. All in all they have a solid and very customizable product and it's well rounded given there several acquisitions to include just about everything under the sun under one product offering.

Cons

The cost. Being a legacy payroll provider, the cost certainly is high in comparison with all of the other providers. The other thing that could be a challenge was the revolving door of specialist that would be assigned to our account. It seemed like every month or two we'd be assigned to a new Paychex team member. Also given Paychex size it seems that the teams are geo-diverse and don't utilize the same tools and resources to manage customer accounts internally. i.e. probably no shared CRM or Salesforce platform. We'd routinely get calls from folks in different departments trying to upsell our service offering only to tell them we spoke to someone else about this less than a month ago and have no interest in implementing the additional services.

Review Source

Collette K.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Practice Manager"

March 24, 2026

4.0

Good until an error occurred with payment to a third party, this became lengthy to get a resolution. If this had not occurred and the other company not offered exceptional pricing I would not have switched from Paychex Flex

Pros

Having a dedciated customer service representative. There was always someone available that was directly assigned to our account our new payroll company to talk to a general customer service person each time.

Cons

Untimely correction for errors that were made, and no accountablility for this mistake. Excuses were made that it was not the job of that representative anymore because of a promotion and no one was assigned to the account, so he was doing both jobs. This is not the customers problem it is the companies issue to fix.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Paychex Flex

I loved Paychex Flex until the error however this was a financial decision

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Pricing and the costly error that paychex's took many months to rectify

Review Source

Deborah T.  
Controller  
Construction  
Used the software for: 2+ years

### "Great software with many capabilities"

March 6, 2026

5.0

When we first began with Paychex Flex the program needed tweaking to suit the construction industry, multiple job locations which meant multiple taxing jurisdictions and sometimes as many as 4 local taxes to be withheld for one job location. Once these were worked through it worked very well.

Pros

The ease of use, functionality of software, the software being able to handle all tax withholding of various local jurisdictions.

Cons

It wasn't always easy to connect with the account assigned representative, however the next available staff was always very helpful and knowledgeable.

Switched from

[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)

Paychex Flex was slightly less expensive and could handle the multi-jurisdictions that we needed for the construction industry.

Review Source

DW

Dalton W.  
Salesman  
Retail  
Used the software for: 2+ years

### "Paychex is a go to for businesses "

November 28, 2025

5.0

It’s a great application for our work in a small business setting for us the workers and owners to stay communicated on our pay rate, and tracking how much vacation time in sick time we have for the year

Pros

User interface is easy to use and easy to find info your looking for ( hourly pay rate, vacation and sick time off ) and with requesting time off it’s easily communicated to my employer.

Cons

In the five years of using paychex if I would over 10 hours its stops logging my time but thankfully there a option to clock out they my employer can see so my paycheck comes out with the correct time logged

Review Source

JR

Jovon R.  
Property Manager  
Commercial Real Estate  
Used the software for: 6-12 months

### "Great program so easy to use!"

February 25, 2026

5.0

It is a very easy program to use it is clear and concise not confusing at all! I especially like the ease of it!

Pros

The ease of use and the mobile app. Sometimes I'm on the go i cover several sites the fact that i can just use my phone to clock in and out as well as put in any request i have in the app directly is so convienent.

Cons

I don't like that it takes you directly to the new version and not the original 1st. I have not had time to familiarize myself with all the new features yet from the ones i have used this is very easy to use.

Switched from

[Paycom](https://www.capterra.com/p/130949/Paycom/)

New company no longer with previous employer.

Review Source

Mai M.  
Managing Director  
Hospitality  
Used the software for: 6-12 months

### "Flexing with Paychex Flex"

March 29, 2026

5.0

It's become the perfect option for our small businesses by automating tax data, self-service access via desktop or mobile app, and all the additional workforce management tasks. We couldn't be more pleased!

Pros

We love how fast and automated payroll processing has become for our employees with direct deposit and same-day payment.

Cons

No cons! Our employees find it super simple whether on desktop or the app! It's been a super easy transition for our employees.

Review Source

PS

Pam S.  
Business Operations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paychex Flex "

October 13, 2025

5.0

We love the features in Flex and it is fairly easy to use once you are trained. With employees coming and going we need a provider with an easy learning curve.

Pros

Good customer support and dedicated rep. Payroll is easy to use and the time keeping is nice for our employees with the app. It is a good value for the money because we are a non-profit and they give us a nice discount.

Cons

Reporting could be a bit better but they work with you to customize if you need that. We do get new reps quite often but the are always a phone call or e-mail away when needed fast during payroll.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

We switched years ago to make sure we were compliant in every aspect of payroll and our business grew into a new building with many more employees.

Review Source

Jason K.  
HR Director  
Industrial Automation  
Used the software for: 1-2 years

### "Paychex is great!"

January 29, 2026

5.0

Pros

Easy to use, good customer service and excellent reporting capabilities for my small business. Would use again.

Cons

Lack of robust features that would help me expand my business if needed but in reality it was perfect for my size business.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Paychex Flex

Overall functionality of the product and cost of installation

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Cost and functionality of the product was not sustainable

Review Source

AK

Amanda K.  
Human Resources Director  
Consumer Services  
Used the software for: 2+ years

### "Paychex Flex...Not as flexible as you would think."

October 15, 2025

1.0

Poor. Account reps would always blame other departments yet not put you in touch with who you needed to speak to.

Pros

There was honestly not much to like about Paychex Flex. It is only good for one thing...and that is not customer service. Paychex Flex was only good for payroll processing.

Cons

The user interface is not customizable. Communication and customer support were horrible. Email and phone support were even worse. For only $500 more a year, we were able to switch to another HRIS that is much more user friendly, has any HR modules you need, and provides support way better than Paychex Flex.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Paychex Flex

I don't know. It was a mistake at the time.

Review Source

CV

Clara V.  
HR Coordinator  
Automotive  
Used the software for: 2+ years

### "Pretty good"

March 9, 2026

4.0

Overall, it can be a really great experience when you get the help that you need and they understand what you’re asking for. Sometimes they expect certain terminology that you don’t use on a daily like they do.

Pros

I like that they do help us with our taxes on the payroll end of things. They make that process a lot simpler

Cons

Sometimes you just don’t get answers from them. And you have to wait on them for everything pretty much! You don’t have any control to do things yourself.

Alternatives considered

[AES Software Suite](https://www.capterra.com/p/204364/AES-Software-Suite/)

Reason for choosing Paychex Flex

Which has Paychex because they do yearly taxes in AES didn’t.

Review Source

JA

Jose A.  
Human Resources Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paychex, reliable HRIS, customer service needed improvement. "

March 17, 2026

5.0

Enjoyed the product, and it was user friendly. Ease to train staff on its functionality and ease access.

Pros

Ease HRIS with a variety of reporting options. Payroll ran smoothly and ease FSA functionality. Recommended.

Cons

The customer service needed some improvement. Our assigned customer representative was reliable, but if we needed additional support, then it became challenging.

Alternatives considered

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Reason for choosing Paychex Flex

Monthly cost, ease implementation and reporting.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Ease functionality and price. Set up was smooth as well

Review Source

FA

Felicia A.  
HR Generalist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paychex for the Win"

December 5, 2025

4.0

It has been simple and easy to learn. The reporting features are great but would use some improvement for example tracking call offs and leave management.

Pros

I like the ability to streamline time and attendance with onboarding and employee information. The reporting feature is also a great add.

Cons

The clocks we are using have been problematic, specifically the camera. The sensitivity has caused many enrollment issues. I am also not a fan of the change to the new timecard layout

Review Source

JM

Jasmine M.  
Store Manager  
Retail  
Used the software for: 2+ years

### "Dependable Payroll and HR Solution with a User-Friendly Interface"

September 8, 2025

5.0

Overall, Paychex Flex has been a dependable solution for managing payroll and HR tasks. It provides the core functionality needed in a clear, user-friendly way while offering additional features that grow with the business. While not perfect, it strikes a good balance between ease of use and functionality.

Pros

Paychex Flex offers an intuitive interface that makes payroll and HR management straightforward. The platform is reliable, and the mobile app is especially helpful for accessing pay stubs, tax forms, and benefits on the go. It reduces paperwork and streamlines processes, which saves time for both employees and administrators.

Cons

Some pages can be slow to load during peak times, and a few of the more advanced features—such as detailed reporting and benefits breakdowns—require extra time to learn. Customization options could also be expanded to improve usability for different business needs.

Review Source

Andrea H.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "Great Experience!"

January 15, 2026

5.0

Overall, I had an amazing experience with Paychex. Although I am a self-learner, I felt confident the entire time that if needed, customer service would be there to help.

Pros

The ease of use, great communication, great customer support and overall, a great tool to get all HR duties completed in an efficient yet user friendly manner.

Cons

Don't have any at the moment. Every feature that I need has been fulfilled in this application as well as great reporting.

Review Source

MM

Matthew M.  
Consultant  
Civic & Social Organization  
Used the software for: 6-12 months

### "Paychex \[can\] Flex!"

January 27, 2026

5.0

It's nice to have everything right in my phone and get it when I need and want it. The layout is nice and nothing is complicated. More so, Paychex Flex offers documentation via PDF that is ready to print, analytics and more. Having used it both as an admin and also as an employee, it has been a positive experience.

Pros

Ease of use was the first and best thing I liked about Paychex Flex. In addition, having access to paystubs and being able to update any changes to my address were great to do right away when needed. Analytics

Cons

On occasion, there were troubles logging in, but time was not pressing and they agents were able to assist when they could. The internal "report" system is great for people that know when there really is an issue... however when you have mostly college age kids working, they tend to report arbitrary things and it can swamp with alerts. But still a cool feature that is included internally!

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

Integrated system through app/browser. Higher ease of use and more options that seemed to streamline more efficiently.

Review Source

KD

Kevin D.  
Regulatory Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Paychex is perfect for smaller companies"

November 10, 2025

4.0

Paychex is great for what it does, but as we were scaling larger, we wanted a software that could integrate more and we moved on from Paychex

Pros

Paychex was very simple and easy to use. Our employees had an easy time setting it up and using it on the day to day basis

Cons

We felt Paychex was almost too basic for a growing company. There were a lot of features we wanted to integrate that we couldn't

Review Source

Christina E.  
president  
Real Estate  
Used the software for: 2+ years

### "Paychex is easy to use but still pricey for small biz"

September 9, 2025

4.0

At times it was great and at times very frustrating. The cost structure is frustrating. At times they increase costs without notification

Pros

Ease of use is great. I think anybody can learn to use it themselves. I also like the features in the app

Cons

The cost seems too high for a small business for what you get. I'd like to see a more affordable option for businesses with less than 15 people.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Franchise forced us to switch as a whole.

Review Source

AH

Andrea H.  
Front manager  
Medical Practice  
Used the software for: 1-2 years

### "Great product to use "

September 9, 2025

5.0

Great - easy to show new hires how to use, easy do process payroll, easy to fix any small errors on employees tiem cards.

Pros

user friendly, so many options for our employees. generalized HR, graet palce to house all of our employee forms.

Cons

just like any other system there is flaws, but to be perfectly clear i really have not had any issues s o I can't say what I like least.

Review Source

ES

Erik S.  
CEO  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Paychex Review"

August 31, 2025

2.0

Paychex is not very helpful, be aware of the actual charges as Paychex has a lot of hidden fees that is not disclosed. And they will lock your account and will not provide records for you until it’s paid. Stay away from Paychex.

Pros

The platform was designed great, they software is able to walk your through step by step without having much experience or knowledge.

Cons

The system is hard to manage to obtain reports and record or duplicate pay stubs or W2s. The platform is difficult to recover duplicate documents for employees.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/)

Reason for choosing Paychex Flex

Paychex was a better fix for W2 and 1099 employees compared to the other platforms with advanced features.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP was way more expensive in fees to run payroll.

Review Source

MJ

Mike J.  
CHRO  
Food & Beverages  
Used the software for: 2+ years

### "Paychex is good for small business to get started quick. "

May 21, 2025

4.0

I would give it a 4 out of 5. I have been with them for 20+ years. I had the same representative for 13 years then after that I got a new rep every 3 months. Finally after complaining I finally got a rep again that has been with me for 2.5 years. But the billing aspect is really rough.

Pros

East of Use, Online portal is simple to use. System is always running and takes me only minutes to enter in payroll.

Cons

The billing is unclear. Invoices outside of the normal payroll deduction i have to hunt for to find out what i am getting billed for. Fees go up every year without explanation or notification. I have to re-negotiate every year and then trying to get credits takes hours of emails and work.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Rep and salesperson seemed much friendlier and helpful. They weren't trying to sell me just get me the information I needed. No pressure.

Review Source

SG

Sydney G.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Paychex Flex - Little Issues, Great Product"

December 19, 2025

4.0

I think Paychex Flex is a great product. The navigation pane is organized well and easy to use. I enjoy using this product.

Pros

I like that Paychex Flex is so easy to use. I can easily access my hours, paystubs, and request PTO from my organization.

Cons

I do not like how when I clock in on the dashboard screen, it is not reflected in my log. Instead, I have to go to Time & Attendance to clock in and see it reflected in my log.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

It was cheaper for my company to use Paychex.

Review Source

YB

YURI B.  
hr  
Accounting  
Used the software for: 1-2 years

### "Paychex flex review"

March 9, 2026

5.0

My overall experience with Paychex Flex was for the most part good. It just had missing parts that would be great for this system.

Pros

The pros of Paychex Flex is that it is a good system to use. It is very Easy to use. It's great for employee management.

Cons

I liked least about Paychex Flex was that the system is a bit behind. It seems like there are a lot of new features it still doesn't have.

Review Source

VR

Verified Reviewer  
Operational Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Paychex is easy to use!"

September 16, 2025

4.0

My overall experience is pretty positive. Its easy to manage time and money as well as access benefits.

Pros

Paychex Flex has a user friendly interface and abilities to track and adjust payroll in real time. It is also easy to access benefits.

Cons

Mobile version is clunky. During use, the system seems a little message heavy, disrupting focus on necessary work flow.

Review Source

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