# Page 25 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 25 - Is Paychex Flex the right Payroll solution for you? Explore 1802 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews --- Paychex Flex 4.2 (1802) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 25 - Reviews of Paychex Flex ## Showing most helpful reviews Showing 601-625 of 1802 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FF Flavio F. Diretor Marketing and Advertising Used the software for: Less than 6 months ### "Facilidade e praticidade " May 3, 2023 5.0 Pros A dinâmica de uso e praticidade,facilidade em usar Cons Alguns mecanismos podem ser otimizados para não ter um dalay Review Source SR Susie R. HR Director Food & Beverages Used the software for: 6-12 months ### "Paychex is just not the product that I had envisioned when I reviewed " August 9, 2016 1.0 Pros I cannot blame the vendor. They only had a very little assistance in set up but the customer service is the worst I have seen in over 20 years. I was going to review them when I was at my last employer The Grand Sierra Resort and am so THANKFUL we passed on them and went with Kronos. This experience has proven to be one of the worst I have ever experienced and Paychex will always be one that I never forget. I would never recommend this to anyone I knew. Cons I think that I believe nothing is great about this vendor. When you have an issue, they can't be reached. When you ask them questions, they get frustrated. When I first talked to the "designated person," she was very nasty and I had to ask her if she was ok. From there she seemed to improve but they do not answer my calls. I know there is a level of frustration due to the fact that this company, prior to my arrival, didn't really know how to set it up but as far as that goes, I would imagine they would do their best to make sure the payroll service was on trac and they just do not do that. They don't assist, they don't answer the phone and they don't do much of anything. This employer, Bully's sports bar and grill is paying for things they never used and I am surprised our "Designated customer service person," didn't reach out after a year and say, "Hey, you are paying for this why aren't you using it?" It is just all around a very disappointing product. Review Source FA Fassil A. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Amazing HR Capabilities With Paychex Flex" March 27, 2024 5.0 Pros I like the applicant tracking features as well as onboarding capabilities It is a great HR solution and also features Payroll capabilities Cons My experience been all good and no issues with Paychex Flex Review Source VR Verified Reviewer Distribution Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Payroll App" August 21, 2019 4.0 This is a good value for your money. It does the job well enough. Pros This software makes it very easy to process our payroll each week. Cons I wish this software was a bit more customizable. Review Source JL Jeremy L. Enlisted Military Used the software for: 2+ years ### "Paycheck Flex" November 6, 2022 5.0 Pros Perfect tool for all Human Resources Department Cons Nothing to add...nothing to dubtract.... Review Source EB Emma B. Accounts Receivable & Collections Supervisor Accounting Used the software for: 2+ years ### "Old Paychex Flex User" September 7, 2022 3.0 Pros The ease of clocking in and out and tracking time left in work day. Cons Glitches, unreliable (missing punches), mobile app issues. Review Source KM Kevin M. Financial Advisor Financial Services Used the software for: 6-12 months ### "Good, Bad and Ugly" December 13, 2023 3.0 It is less than optimal. My experience has taught me not to trust Paychex Pros It is easy to input payroll when it is time to do so. Cons My rep keeps changing. Every time I sign up, very relevant information is not disclosed. So now I will not even look at more services because I can not believe what I am told. Review Source AB Adrienana B. Owner/ Scanner/ Driver Consumer Services Used the software for: 6-12 months ### "Works well" December 16, 2022 5.0 It has been great every o e loves it no one is having any issues watching it Pros It's easy to use and manage, all employees are able to utilize this program Cons Haven't seen any issues as of yet. It is a great program Reason for choosing Paychex Flex It was recommended by a colleague from a previous company Review Source IW Iris W. File Review Manager Real Estate Used the software for: 1-2 years ### "Online Payroll Made Simple" March 31, 2020 5.0 This is an amazing platform you'll be proud to implement and your staff will be forever grateful. This was definitely made with the user in mind. If you are looking for a program to simplify your payroll process look no further. Pros I love that I can access the time clock and punch in from my phone! No more clocking in late or lost/unpaid time while you wait for your computer to boot up. Not only can you manage your time card but, you can even check on your 401k and manage your investments. Requesting time off is so simple too. Cons Hardly nothing! There are a few features that are only available/visible on the computer version that are not on the mobile version which is a bit of a hassle but, so minute in comparison to the many accessible features. Review Source GS Gerson S. Software Developer Computer Software Used the software for: 1-2 years ### "An easy to use employee hub" May 18, 2020 5.0 As a user, the experience overall has been positive and being able to track all financials, and hours of work in one location without it lagging or being a pain to navigate is a big plus. While small hiccups here and there, it’s been a lot more good than bad. Pros Compared to other software I have used previously, it’s nice having a central location in which one can access important documents in terms of paychecks, direct deposits, and work time. Other important documents such as one's W-2s and retirement are also found here and aren't complicated to find, with using Paychex one of the biggest benefits is their user interface being pretty clean and does not provide a fluff and show's what one wants, a big plus for a worker. Cons There's not a lot of negatives I can say in terms of Paychex, as I have dealt mostly on one of the spectrum as an employee and not an administrator but I would say maybe they could eventually improve the ability to find the actual Paychex Flex website, maybe a direct link when searching it in Google and make it more clear on their regular website where to go to find Flex. Review Source RB Rhea B. Director of Community Engagement and Experiences Non-Profit Organization Management Used the software for: 2+ years ### "Great user interface " November 20, 2023 4.0 Pros When my org migrated to this software it was a big upgrade. I'm able to approve time off very easily as well as get a snapshot across our org. As a user, it keeps track of my HR needs w/ stubs, retirement, and PTO. Cons Some of the benefit add ons like flex spending aren't seamless to get to. Review Source JC Jeremy C. Director of People Operations Human Resources Used the software for: 2+ years ### "Paychex Flex used for payroll and HRO" October 23, 2018 3.0 HR director managing payroll, PTO, personnel files. Paychex Flex was somewhat easy to pick up, but could have been easier with better UX for the site. I do a few hours of manual data entry each pay period due to lack of functionality in a few areas, despite asking customer support for solutions. Our account manager/rep is very quick to reply to questions and has proven knowledgeable. Pros Customizable user access Feels very secure Good reporting functionality Ability to customize views for easier data entry Cons UX problem: Huge text for unimportant areas, tiny text for the areas used most Cross-functionality: HRO doesn't connect to Payroll for all purposes. You may need to spend more for this? Means extra data entry each pay period for me. Some areas could be more intuitive, especially for typical next-step clicks Review Source SB Soren B. Owner Automotive Used the software for: 2+ years ### "Great support, tons of available add ons" November 18, 2022 5.0 Overall, it has saved me money and worked well. Pros Payroll is straight forward, lots of other services (insurance, time tracking, credit card acceptance) available. Cons Some issues with ease of use. I have missed approving payroll a few times because I didn't click through ALL of the screens. Add ons also tend to have a high "setup" price, which is annoying, but the ease of connectivity of add-ons with payroll can be worth it. Review Source MF MIRANDA F. Human Resources Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Paychex Flex" September 11, 2020 5.0 I am excited to dive more into the software. Paychex Flex can do so many different things. I look forward to a very long and lasting relationship with them. Pros We are a month into the implementation process with Paychex and just processed our very first payroll. So far the experience with Paychex and their implementation team has been outstanding. The paychex flex website is very easy to navigate. Each user can customize his/her own dashboard for the items they use on a regular basis. The Paychex Flex APP is also awesome. You can access from anywhere if you need to view or update any information. VERY VERY PLEASE CUSTOMER SO FAR. Cons Nothing. Reason for choosing Paychex Flex When doing the demo, Paychex had pre-populated demonstration with our company name to go over. They were very thorough. The other product we had a demo for was not as thorough and therefore we felt they were not as prepared. Also, Paychex came in at a cheaper rate. Review Source AW Adam W. Warehouse Manager Retail Used the software for: 2+ years ### "Easy for the End User" June 14, 2019 5.0 It made the mundane tasks of scheduling / approving time / correcting time / etc only take up half an hour at the end of each week. Pros Complete time management in one bundle. As an employee using the software, I could see my schedule / time off / and even access tax documents such as W2s online. As an administrator...setting schedules, correcting time punches, and seeing my workforce on any given day was a breeze. Cons The hardware associated with this software (we used biometric time clocks) were a pain to use at best and completely non-functional at best. Review Source Kevin C. Paraprofessional Education Management Used the software for: 2+ years ### "Easy to use and navigate" November 17, 2020 5.0 Good- I like how everything is in one platform and easy to navigate. Pros Paychex flex is easy to use and navigate. It is nice because you are able to see your login and logout times, finds previous pay checks/w2's, and if multiple companies use paychex flex program, then you able to view all at once--which is awesome! I like that they have an app too! Cons I have had issues with the mobile app- for example, it is common where I cannot login at the site. I know this was common among my co-workers as well. Review Source LL Leslie L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Payroll made easy" January 2, 2024 5.0 Very good. Most customer service agents are knowledgable and helpful when needed. Pros Easy access and ease in creating payroll reports. Payroll is easy to complete and change. Cons The inability to view our company charges Reason for choosing Paychex Flex Recommendation from other colleagues that had success with Paychex Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Poor customer service with Intuit and higher costs. Review Source lP lorraine P. Co Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Paychex Review" February 28, 2024 5.0 Pros The ease of use. No cute animated features to distract the user. Cons It was sometimes difficult to get ahold of our payroll specialist for help. Review Source AH Arda H. part time employed Airlines/Aviation Used the software for: 6-12 months ### "Paychex Flex Review " February 22, 2023 5.0 One thing I would like to say is it's a organized thing to check you pays and much more. I love the direct deposit easy setup on this. I like this so far, good experience on this. Pros We just use it for payroll, and because the website and tools are simple to use, I can handle it quickly. It was simple to understand how they operated. Cons Although I believe I don't always receive them, I like that they provide us the most recent Federal & State employee law boards for posting. When I receive updates, it would be wonderful to receive a notification in my messages or an email. It's possible that I don't know where they are, but if I could obtain them via Paychex Flex, I could check to see if they have been updated or receive them whenever I need them. Review Source NL Natasha L. Risk Specialist Insurance Used the software for: 1-2 years ### "Great Solution to Payroll" November 9, 2022 5.0 Overall, it is a great product, especially for business owners. Pros I like the ability to be able to process payroll at any time. Cons No cons come to mind at this time as it was good so far. Review Source VR Verified Reviewer Media and Content Developer Computer Software Used the software for: 2+ years ### "Great service for managing all payroll needs." September 5, 2019 5.0 While working with PaychexFlex, our employees were always very able to access and update their own payroll and tax documents as needed. It was a very simple system, and we were very pleased with what it offered. Pros It was a simple one-stop solution to updating any payroll information, and generating any reports I needed. Onboarding was also extremely simple. Cons The only reason we stopped using it was because it was subcontracted through another service provider we parted ways with. We were very happy with the product itself. Review Source Baneta T. Teacher Assistant Consumer Services Used the software for: 6-12 months ### "Ok" October 15, 2019 4.0 It as ok, would have been better without the technical difficulties. Pros I liked that I could track my hours and my pay with the software. They have an app you can download that allows you to see your information anytime, anywhere. Cons I ultimately needed to be able to print out check stubs when I needed them and I wasn't able to do that. Customer service did all that they could but they were never able to figure out why I couldn't access my check stubs. Review Source KM Kylie M. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great to use as an emlpoyee" April 19, 2023 5.0 Pros I really liked how easy it was to access all of my paystubs and see what was pending Cons At the time I was using it a lot the login process was difficult but it is much easier to access my account Review Source VR Verified Reviewer Director, Workforce Management Outsourcing/Offshoring Used the software for: 6-12 months ### "Very good payroll tool" July 24, 2020 4.0 Overall, it's been a great experience. I would highly recommend this to others. Pros This is a very scalable, reliable solution for organizational payroll. You can also upload schedules, manage time off, post organizational updates, track training attendance/completion, and more. Cons We have a complex setup, so the upgrade from standard PayChex was long and painful. Now that we're steady state, things are done, just make sure to double check everything. Review Source VR Verified Reviewer Special Education Paraprofessional Libraries Used the software for: 2+ years ### "Great software for large companies" November 27, 2018 5.0 Pros Employees can see history from home or office. Cons Hard to transition from former systems, location ID difficult to remember Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.