# Page 29 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 29 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 701-725 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DH

Dwight H.  
Program Data Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "Vacation and Benefits Review and Approval"

August 1, 2022

5.0

Pros

I like the the one-stop view of most of my Human Resources information. I am able to quickly validate, monitor and review this information on demand without going to my Human Resources Office. I like that I am able to submit my vacation requests to my supervisor for review/approval and it is processed with my Payroll department accordingly.

Cons

It is difficult to navigate to the time-off request pages. It is not intuitively easy to get there. I normally get there after several clicks. Once I get to the proper page, I am able to submit and review my time-off requests.

Review Source

RW

Rae W.  
HR manager  
Plastics  
Used the software for: 2+ years

### "Paychex"

August 13, 2019

5.0

Paychex is an easy payroll system that takes care of our payroll needs. The HR and accounting areas are great too that gather and calculate our entries for the month to import into the accounting system. Tax services have been great too

Pros

This is one of the easiest, user friendly payroll softwares I have used.

Cons

reports making can be challenging, but once you know what you are doing it is much easier

Review Source

Mandy M.  
Client Service Specialist  
Financial Services  
Used the software for: 2+ years

### "Best Payroll Company"

January 15, 2019

5.0

Paychex Flex has allowed us to put through payroll in an efficient and timely manner.

Pros

I've been using Paychex for our payroll for over 10 years. I can't speak highly enough of them! I've been using Paychex Flex for about 5 years and it is hands down the easiest payroll system I've used yet. It's very intuitive and user-friendly. They have recently made updates that make it that much better. The customer service is the BEST! Always trying to go above and beyond to help solve a problem! I would definitely recommend Paychex!

Cons

It's a bit confusing when entering in a one-time change vs. a permanent change but I think that is more user error than the software.

Review Source

dC

dawn C.  
owner  
Retail  
Used the software for: 2+ years

### "pricing should be better"

May 9, 2017

4.0

Help save me money on my payroll fees, which is getting a bit much for only 3 employees soon to be only 2. I think I could get others to use Paychex but they freak out when I tell them how much is the payroll fee is.

Pros

Paychex has been great. It was a hard start, just because New Mexico is weird but Paychex and the state finally got it all worked out. All papers are always filled out perfect that our sent to government. Everyone is so nice

Cons

Pricing on payroll keeps going up and up every year. I tried getting my employees monthly to save money but they said they would quit. :( There should be a better invoice charge for less than 5 employees cuz in 2 weeks I will only have 2 employees and will be paying the same for invoice charge. And one other big thing is that for the last 5 payrolls I HAVE TO CALL IN. This is getting frustrating cuz all the specialist says is that is his too busy and paychex is short handed to call ALL clients. REALLY?? I pay and have to remember to call my 3 lonely number in. Because of these 2 major things, I am starting to consider calling ADP to see how much their fees are. I am a small women disabled business. So I need what any money I can. I really love Paychex it is just these 2 major things that might make me switch companies.

Review Source

VR

Verified Reviewer  
Data & Finance Mgr  
Religious Institutions  
Used the software for: 2+ years

### "Disappointing experience"

January 15, 2021

3.0

Paychex Flex as simple but clunky and we didn't have benefit features. I have since learned that othter systems can be just as easy, much more modern and robust, and handls our benefits as well (and handle it very elegantly), so that we can have a one-stop-shop that we did not have with our implementation of Paychex Flex.

Pros

I used this tool to request vacation and to obtain my paystubs and annual tax statement. What I liked most was its simplicity.

Cons

My organization has purchased something else so we no longer use this (appx 5 months ago as of this post). I said Paychex Flex is simple but what I liked least is that I didn't do much.

Review Source

JB

Jennifer B.  
Site Manager  
Consumer Services  
Used the software for: 2+ years

### "Updated version is not recommended "

January 17, 2019

5.0

When I first started using paychex flex I had no complaints but now just to clock in (when you’re already in a hurry) it feels like a game of pin the tail on the donkey every time because the icon to click on changes location on the screen every time the program opens up.

Pros

I find the software to be user friendly.

Cons

The recent updates have more cons than pros, especially when the you first log in.

Review Source

JS

Janis S.  
Directot  
Professional Training & Coaching  
Used the software for: 2+ years

### "Easy for small company"

January 5, 2024

4.0

Ok easy to use. Wish reminders to submit my payroll would be emailed a few days in advance

Pros

Can do myself online and adjust items easily as needed during payroll submission

Cons

Does Not take care of filing my federal taxes

Review Source

KS

Kelly S.  
student  
Civil Engineering  
Used the software for: 2+ years

### "Team Access "

May 10, 2023

5.0

Pros

I really like how easy it was to assign training courses that were needed for a company, useful tool!

Cons

I think the app and website is pretty straight forward, not much to dislike

Review Source

TL

Taylere L.  
Therapist Trainee  
Mental Health Care  
Used the software for: 2+ years

### "Paychex flex"

July 13, 2022

5.0

Pros

love the accessibility of this system and that I can pull my paycheck stubs from this system directly

Cons

There is an old employer on this system still under my profile that I wish I could delete, from SEVERAL years ago

Review Source

DB

DeAndre B.  
Marketing and Development Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Necessary for any business!"

June 16, 2022

4.0

Pros

We like the direct deposit feature because it is efficient, and works. We can also track every pay cycle to ensure accuracy! Also, the interface is easy to read and seamless to navigate.

Cons

We only use very few functions. The price could reflect only the features you need, so you don't have to pay for everything.

Review Source

KM

Kelley M.  
COO  
Real Estate  
Used the software for: 6-12 months

### "Does the job"

July 29, 2021

4.0

It works well for running payroll and is easy to use. The customer service could be more timely, but I get my answers in the end.

Pros

I like that it is pretty simple. I looked into other software that had great benefits but the set up was too much for right now. Paychex Flex does everything we need to do for right now.

Cons

To add in a new employee can be confusing and I had to reach out to support to send me the new employee forms as I couldn't find them on the website.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

The set up on Gusto was too time consuming.

Review Source

MTK

Mohan Teja K.  
Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "Worth using payroll services but would appreciate some improvements"

September 24, 2020

4.0

Overall I would suggest using payroll flex if you are basic user

Pros

I use paychecx for managing my payroll services, I did use other services as well, I can say it does the job necessary what is needed and can recommend it if you are basic user

Cons

I would defenetly suggest improvement as per benifits and imformation sharing persective, I used adp services as well and they offer much more related to those and I would suggest incorporating those improvements.

Review Source

VR

Verified Reviewer  
Human Resources  
Construction  
Used the software for: 2+ years

### "Best System and Support Team"

August 17, 2020

5.0

Flex is the best bang for your buck in our opinion.

Pros

Paychex Flex offers a variety of functions and features that are ideal to our company. The on boarding was easy thanks to their great support team.

Cons

I have no complaints. The system is easy to use for our admins as well as employees. The customer service is great and available 24/7

Review Source

VR

Verified Reviewer  
CEO  
Animation  
Used the software for: 6-12 months

### "Great product"

January 24, 2023

5.0

Awesome experience and quite compliant

Pros

The functionality and features are amazing

Cons

I could load faster and the loading speed can be increased

Review Source

HP

Holly P.  
Licensed Vet Tech  
Veterinary  
Used the software for: 1-2 years

### "Paychex Flex in Vet Med"

July 30, 2023

4.0

Pros

I liked that I was able to access my financial information and control clocking in and out.

Cons

It seemed that every time that I would go to log into the app it didn't recognize me and I was constantly resetting my password.

Review Source

TC

Tammy C.  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "Excellent software"

June 17, 2021

5.0

My overall experience with this software has been great and I have no complaints about any of it's features!

Pros

I love being able to access this sofware on my iPhone. It is very convenient to be able to not only view my paycheck information but also my retirement account information. I also love being able to send a copy of my paycheck or retirement account to a printer with ease.

Cons

Can't really think of anything that is missing with the way I utilize this software. I was initially a bit confused with what website I should be going to but that was solved once I was able to download the app directly to my phone!

Review Source

ND

Nancy D.  
Compliance  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Better than the old-fashioned time clock"

September 29, 2020

4.0

I believe this software has the capability to perform every task that is required of it. How to perform those tasks if you are an admin is extremely difficult and the training is very sub-par.

Pros

Standard users will find that this product is very easy to use regarding punching in/out and adding or changing personal information.

Cons

If you are an admin or super admin for this software, the amount of information you need to operate it is enormous.

Review Source

CD

Cassandra D.  
Payroll Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Very user friendly"

January 16, 2018

5.0

This is how my company process all of our payroll so the benefits have been to vast to even begin to list.

Pros

It is easy to use, very self explanatory, has a lot of reporting capabilities that are extremely useful.

Cons

I don't like that the program is divided by years, I wish there was a way to capture all years when doing some searches or reports.

Review Source

JP

Jalacia P.  
inventory  
Media Production  
Used the software for: 2+ years

### "My go to time tracker"

December 27, 2022

4.0

My overall experince with this app is it keeps me up to date with the information i need the most.

Pros

The pros of this app is the time keeping with vacation and sick time to use.

Cons

I least like about the app is it saving each pdf to my phone when I'm searching for one.

Review Source

JL

Jimmy L.  
pharmacist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Clunky payroll software but gets the job done"

February 17, 2022

5.0

software is manageable. many parts are difficult to navigate.

Pros

It has what I need to handle payroll myself.

Cons

Difficult to reach a help representative. And too much onboarding calls trying to sell you another product.

Reason for choosing Paychex Flex

accountant recommended it

Review Source

KD

Karrie D.  
Office Manager  
Hospitality  
Used the software for: Less than 6 months

### "Not the best"

December 1, 2020

3.0

It has been challenging. I love the potential of the system but the set up and customer service has been terrible.

Pros

I love the potential this product has. Once I get into it I can send new employees the information to put into the system making my job easier. I love that the time clock and the payroll are intertwined so It is very easy to export and do payroll.

Cons

I do not like the reporting. The reports are confusing and very hard to navigate. Also the payroll part when you submit payroll is very confusing and you can't process another check on the dame payroll, it has to go onto the next which makes it hard if I forget something or it gets to me late (like mileage for the employees.)

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

They promised it would be easier

Review Source

JL

JOSHUA L.  
Engineer  
Biotechnology  
Used the software for: Less than 6 months

### "New to the software. It works, but not always intuitively"

December 1, 2020

4.0

I have only been using the software for a few weeks. So far, I have not wasted too much time figuring out what it does and doesn't do, however, when I need to do something specific, I have always been able to eventually navigate to the required functions

Pros

I am new to the software, but I like that it seems to have a lot of functionality that previous systems I have used do not. I can change my withholdings, view relative info about direct reports, track time spent on different projects etc.

Cons

The software is harder to navigate than my old software. This may be just a case of needing to get used to it, but it has taken me time to get used to where to log my hours, how to approve mine and other peoples time and so on. That being said, it does what it does well.

Switched from

[isolved](https://www.capterra.com/p/164417/iSolved/)

It was not my decision.

Review Source

Clara B.  
Client Relations Specialist  
Financial Services  
Used the software for: 6-12 months

### "Awesome Tracker"

January 30, 2019

5.0

I think it is great. I love how I can view all of my tax documents and pay stubs easily.

Pros

I love the fact that there is an app that I can download on my phone for easy access of my pay stubs, attendance, etc.

Cons

It is not quite as user friendly as it could be.

Review Source

HH

Heather H.  
Analyst  
Information Technology and Services  
Used the software for: 2+ years

### "I find Paychex Flex very easy to use. The app is great and very convenient. "

June 23, 2017

4.0

I love the ability to access my paychecks remotely as well as change my deductions at my convenience.

Pros

The ability to use the system from my smart phone is amazing. Just before I left for vacation I changed my deduction, unfortunately due to user error I had them deduct too much money from my pay check leaving me with a lot less than I expected. In a different environment I would have had to wait until I returned home the change the setting and therefore leaving my next paycheck with the same deduction. With the app I was able to adjust the deduction properly and my next check was the amount I was expecting.

Cons

The feature to submit you time off is missing an important function. It does not give the user the ability to see what has been requested until the request has been approved. It's very inconvenient for someone who's manager isn't monitoring the queue on a daily basis to approve their requests.

Review Source

Nuha H.  
Business Owner  
  
Used the software for: 2+ years

### "I really liked the customer support provided by paychex whenever I had issues or concerns. "

June 22, 2018

4.0

Pros

I I like that they email you notifications of when you receive your check and tax forms. Customer support is another strong point.

Cons

I don't feel like the website is very navigation friendly. I had to get approval to change my profile info which really delayed obtaining my payment info and inconvenienced me.

Review Source

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