# Page 3 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 3 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 51-75 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MA

Mihaela A.  
Sales Manager  
Real Estate  
Used the software for: 2+ years

### "Paychex Review"

January 5, 2026

5.0

Overall, Paychex is a reliable and professional payroll solution that saves time, improves accuracy, and supports businesses with their payroll and HR needs.

Pros

One of Paychex’s strongest features is its reliable payroll processing. It automates tax calculations, direct deposits, and tax filings, reducing the risk of errors. The platform also offers employee self-service options, allowing workers to access their pay stubs, tax forms, and personal information easily.

Cons

Paychex pricing can be higher than some competitors, and the interface may feel complex for first-time users due to the wide range of features.

Review Source

VJ

Vicki J.  
Spa Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Paychex Flex is great!"

August 13, 2025

5.0

We recently switched to Paychex Flex and have been loving it. Customer Support made the change from our previous product super easy and walked us through every step of the way.

Pros

Paychex Flex has been super easy to integrate our payroll for our employees. It is very user friendly and the document storage is amazing.

Cons

We have not found any cons with paychex flex yet. It has been very easy to set up for our business and have been very happy with it.

Switched from

[OnPay](https://www.capterra.com/p/167109/OnPay/)

We were having issues with Onpay and upon research found that Paychex Flex was a much better fit for our needs.

Review Source

MA

Mattias A.  
Field Strategist  
Civic & Social Organization  
Used the software for: 6-12 months

### "Paychex for the win!"

February 12, 2026

4.0

Overall, it has been a great experience making the lives of the management/HR much more productive and streamlined. Billing and payment are both available but have only used the payment side of things.

Pros

Paychex Flex was a great secure way to manage pay stubs for employees that could access at any time with an ease of use UI and great customer support.

Cons

The app would occasionally have a "cooke" or cache bug of some sort. Never really figured out what it was, but it was a minor inconvenience if anything that we had to tell each employee to force stop the app/clear cache to log in again successfully.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Paycom](https://www.capterra.com/p/130949/Paycom/)

Reason for choosing Paychex Flex

Paycom and Quickbooks were considered, however the pricing and consolidated environment was a solid sell.

Review Source

LE

Leisa E.  
Administrative Assistant  
Civil Engineering  
Used the software for: 1-2 years

### "I love this product!"

January 19, 2026

5.0

My experience has been great. It was very easy to sign up and to navigate the mobile app. I have had no issues whatsoever.

Pros

It is very easy to use, and you can customize your dashboard. It is so easy to view my hours and paycheck stubs.

Cons

There is nothing that I do not like about Paycheck Flex. I prefer it to other time keeping programs that I have used.

Review Source

EH

Elizabeth H.  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Receptionist"

December 26, 2025

5.0

Overall I am happy with it. However, I did take a sick day once and I was not paid for it. I am not sure if that was a manager or system failure.

Pros

I like that i can see the hours i am working in real time. so that I can directly see what i am going to be paid for that week.

Cons

i don't like how you cannot sign in or check in from your phone, you have to either log in on computer or physical box in spa.

Review Source

LE

Lisa E.  
Executie Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "Paychex Flex for the Win"

January 24, 2025

5.0

We had abbreviated training & then started using Paychex Flex. The workflow is logical & easy to use.

Pros

This software has streamlined the payroll and HR systems for us. With scheduling, new hires, terminations, LOAs, wage increases, promotions, timecards & reports, the work is streamlined, easy to use & works in a logical manner. I pleased that the software makes the employee responsible to ensure their information & hours are correct.

Cons

Running reports to review OT took a few tries to do correctly, but I was able to find features I didn't know were available, so that was a bonus.

Review Source

VR

Verified Reviewer  
Director of Admin and HR  
Telecommunications  
Used the software for: 2+ years

### "Medicore platform"

August 11, 2025

3.0

It does its job but I am looking for a new payroll provider due to the paint points we experience with paychex

Pros

Ease of use - its pretty generic/basic, and user friendly. the layout is all clean cut, including the user interface

Cons

customer service and customer support is poor. we have a new rep almost ever week. it is never consistent. it is also very high in price considering we barely have any features

Review Source

JD

Johnathan D.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "The Good and the Bad"

December 31, 2025

4.0

Generally good when we have a good payroll support specialist. I enjoy doing things the old school way, and if not assigned a good person, the process of weekly payroll can be painful.

Pros

Good value for money. Easy to use process for employees to login and view their paystubs, good tax processing program.

Cons

I like having a dedicated support person from my payroll, and this assigned person switches frequently and sometimes are unresponsive.

Review Source

NB

Nicholas B.  
Sales Manager  
Retail  
Used the software for: 1-2 years

### "Store manager, who uses paychex on a weekly basis. "

April 29, 2025

5.0

I am a store manager, and weekly, I go through and verify hours clocked, for my employees. Also, if there are any issues with W2’s, we can pull those up as well.

Pros

Being able to view my employees and my paystubs & hours clocked. Also, at the end of the year, you can view your W2’s.

Cons

I’ve had issues with having to reload the app over and over again. Other than that, I’ve not really had many issues with using paychex

Review Source

MB

Mayted B.  
Eligibility specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Easy to use"

March 25, 2026

4.0

An amazing product, especially for people who aren’t really tech savvy. Very easy to use for someone who is a beginner using tech.

Pros

Where are my clothes at everything was on one page clocking in and out and being able to see your PTO time and being able to see your paystub’s

Cons

They like least was that due to being in so many people on this portal, portal will at times slow down so your clock out time would be a minute late or so

Review Source

CS

Charlene S.  
Office Manager Bookkeeper  
Automotive  
Used the software for: 2+ years

### "Over Priced, Over Charges for everything and Over Complicated"

March 23, 2026

1.0

Paychex has no integrity. They over charge for everything. When you try to dispute items they have already charged your bank account, and it's too late.

Pros

What did I like most about Paychex Flex. I have no Pro's for this company at all. I would never recommend them to any company.

Cons

They are way Over priced and Over Complicated. And prior tax issues when they file them, they don't get it handled promptly.

Review Source

EM

Erica M.  
PT Aide  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use and navigate"

June 26, 2025

5.0

I have a great experience with Paychex Flex. I've always like using it for various different employers.

Pros

I like the convenience of how everything you need is right on the website/app. You can view your W-2's and all hours, PTO, etc.

Cons

I feel like it could be updated a little more. Sometimes you're navigating through the website or app and it feels like it's super dated and not always user friendly.

Review Source

TS

Tiffany S.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Paychex Flex Review"

July 15, 2025

3.0

It's been good so far. It's not easy to use when adding a new hire. Uploading and signing documents is not easy to navigate.

Pros

I use the admin section. I personally like that I am able to approve my teams hours and that I can break it down by pay week or pay period.

Cons

When there are punch in/out errors from an employee, there's no option to print the individual error or the full time week itself which is needed for my business because we need signatures approving the adjustment from the error.

Switched from

[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)

The switch was because we were looking to simplify our payroll and clock in operation. Additionally, we were looking to reduce cost.

Review Source

CW

Colby W.  
Manager  
Real Estate  
Used the software for: Less than 6 months

### "Software is Just OK"

November 4, 2025

3.0

I only used Paychex Flex for a short amount of time, as my company decided to switch to a different product

Pros

It was easy to download my pay statements without a lot of hoops to jump through. The pay statements were easy to read

Cons

Logging in would take forever and once in, it was difficult to navigate through their system to find my paycheck

Review Source

KL

Krystal L.  
Sales Support  
Marketing and Advertising  
Used the software for: 2+ years

### "Everyone uses it!"

June 8, 2025

4.0

Overall I would say this is a decent site to have employees use for punching in and out or to use for payroll. Many of my jobs have used it.

Pros

It is easy to punch in and out. I like that you can review all checks and past deposits. I like being able to look at my savings accounts.

Cons

What I dont like is the fact that past employers can restict access to your information after you leave their company.

Review Source

RM

Rebekah M.  
Bookkeeper  
Construction  
Used the software for: 2+ years

### "Great payroll company"

March 26, 2026

5.0

I've enjoyed using paychex flex for all my payroll needs it is straight forward and easy to use as a small business.

Pros

Paychex flex is easy to use and helps make the payroll process a breeze for our small business. Best platform for payroll.

Cons

The only inconvenience I've had is my representative has change multiple times and always seams to be unavailable.

Review Source

DJ

Derek J.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Expensive & Frustrating Company and Service"

October 31, 2024

2.0

We switched to Paychex for their Employee Retention Credit filing services, and they seemed like they'd be more involved and personal than our previous provider. However, things turned south and they drop the personal touch once you're established. They're a decent payroll provider, but the lack of transparency with invoicing and dashboard navigation issues are concerning.

Pros

Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add.

Cons

The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes. The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage.

Alternatives considered

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)

Reason for choosing Paychex Flex

Paychex is more established and offered more features, products, and services that we were looking to eventually add.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

ADP lacked a personal representative that we could work out issues with and wasn't proactive, especially with the Employee Retention Credit.

Review Source

CC

Charles C.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "Poor Experience - do not recommend"

January 31, 2025

1.0

Unfortunately I spent a year with Paychex and really wanted to have a good experience but the software is not intuitive, clunky. Additionally the staff made many errors which required dozens of hours of emails and phone calls over 4-5 months to correct.

Pros

They paid my payroll and taxes onetime, unfortunately made many many errors that required months to correct.

Cons

You are assigned an account advisor that you are never able to contact directly and must play voice-tag when you have questions. When I am calling, I am spending the time to get an immediate answer and the process gets dragged out much longer than necessary. If you want an immediate answer, you are then put on hold to speak to the next available agent. Since they are not as familiar with your account, in my opinion, there is a higher risk that you will receive an incorrect answer which happened to me on multiple occasions which made undoing the correction even worse. Additionally, sometime the user may need to speak with a Payroll Specialist and othertimes a Time & Attendance specialist. Unfortunately, many issues that arise require evaluation in both of these areas \[say a staff member does not get credited appropriately for time off, etc\] and one specialist cannot see what the other one sees.

Review Source

SO

Sonia O.  
safety  
Construction  
Used the software for: 2+ years

### "Safety Coordinato/ trainer"

August 8, 2025

4.0

Any time anywhere I have access to the app. its convenient and I can do it all in one app. Training done easy.

Pros

easy access to my information. all in one deal. I don't need to hire a different company for trainings

Cons

the double authentication log in. It makes it difficult when I am in a hurry. I cant tell you how many times Ive asked it to remember me.

Review Source

SF

Shanel F.  
Human Resources  
Real Estate  
Used the software for: 1-2 years

### "CRCD Partners PAYCHEX review"

October 26, 2024

4.0

This is my 1st time working with PAYCHEX so I’m learning something new everyday. Overall I would describe my experience as FAIR. I need to spend more time learning about the system, take more trainings to be able to make PAYCHEX work for me to be more efficient and effective for me

Pros

Employee self sufficiency. The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc

Cons

Some basic reports are not available. Ou Time & Attendance rep changes often & without prior notice or a reason for the change.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Paychex Flex

To be consistent with put parent & sister companies.

Review Source

JS

Jenna S.  
OFfice Manager  
Environmental Services  
Used the software for: Less than 6 months

### "Paychex Flex is a great solution for small companies"

January 16, 2025

4.0

Paychex Flex is a great option for smaller companies as the interface, parameters you can set for time clocks, and employee desktop are all very user friendly. It definitely saves time searching for information and printing off pay stubs.

Pros

Paychex processed payroll very quickly, I never had to worry about payroll being late even if I did it the day before. The time clock was very useful AND user friendly. Employees can clock in on their phone or at their workstation.

Cons

It is very difficult and time consuming to make sure that Paychex Flex is pulling the correct taxes for each employee. I think it would be very difficult to use this for a large company.

Switched from

[Rippling](https://www.capterra.com/p/172127/Rippling/)

Rippling was a nightmare to set everyone up on. Entering in the employees was a chore and took almost a whole pay period. The support and tax functionality were really lacking.

Review Source

KD

Kim D.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Great Product"

April 7, 2025

5.0

Pros

Easy to use and understand. Everyone always so helpful when I need answers or assistance

Cons

Not what I least about Paychex Flex, but that they offer a lot and don't have time to implement and notify employees. But good stuff they offer

Switched from

[Asure](https://www.capterra.com/p/159581/Payroll-Tax-Management/)

Needed HR specialist - not just a phone number or email to send off a question.

Review Source

GV

Giovanni V.  
Sales Coordinator  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Streamlined Payroll with a Few Reporting Limitations"

June 20, 2025

4.0

Paychex Flex has made managing payroll and HR functions much easier for our company. It streamlined several manual processes and reduced errors. There was a bit of a learning curve at first, but after onboarding, it’s been reliable and efficient.

Pros

The platform is user-friendly and intuitive, especially for payroll processing. The mobile app is convenient, and customer support is responsive and helpful. It also offers good integration with benefits and HR services.

Cons

The reporting features can be somewhat limited and not as customizable as expected. Occasionally, the interface can be slow, especially during high-traffic times.

Review Source

KM

Kim M.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Paychex FTW!"

December 4, 2025

5.0

I enjoyed using Paychex Flex and would highly recommend. Unfortunately, it was not my decision as to why we left Paychex and I would be more than happy to use and recommend them in the future!

Pros

I really enjoyed the customer service more than anything but the user interface was really easy to use. It was definitely worth the value! Top tier Customer Support & communication!

Cons

I didn't really have anything that I didn't like about Paychex Flex so I am unable to leave any remarks here! I experienced no bugs or issues!

Review Source

TK

Tim K.  
Managing Partner  
Real Estate  
Used the software for: 2+ years

### "Running Payroll"

April 14, 2025

5.0

Overall experience has been very good. Support is very responsive, price is very reasonable and it is very easy to use. All of my guys like having the app and how it works as well.

Pros

Very user friendly. I have been using Paychex Flex for 3 1/2 years and it takes me 5 minutes to run payroll. Setup was very easy with the help of their support team. Anytime I have a question, they respond very quickly.

Cons

I do not have any issues with Paychex Flex.

Review Source

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