--- title: "Page 3 | Paychex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Paychex the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119841/Paychex-Flex/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Paychex 4.2 (1826) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of Paychex ## Showing most helpful reviews Showing 51-75 of 1826 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zameeya J. Doctor Used the software for: 1-3 years ### "PayChex Review" March 23, 2026 5.0 The navigating process is simple and easy to utilize. All of our employees can manage and track their time, and access the new PEO benefits beginning on 04/01/26. Pros Ease of use and I love that I can keep track of my payment schedule and have access to all of my hours worked and documents. Also, a new feature has been introduced to our practice. The PEO benefit where we as employees can take arrange if empire benefits, 401K, Health insurance and so forth. Cons There is nothing to dislike. I find PayChex to be very useful within our healthcare practice and it works really well. Review Source Clara V. HR Coordinator Used the software for: 3-5 years ### "Pretty good" March 10, 2026 4.0 Overall, it can be a really great experience when you get the help that you need and they understand what you’re asking for. Sometimes they expect certain terminology that you don’t use on a daily like they do. Pros I like that they do help us with our taxes on the payroll end of things. They make that process a lot simpler Cons Sometimes you just don’t get answers from them. And you have to wait on them for everything pretty much! You don’t have any control to do things yourself. Alternatives considered [AES Software Suite](https://www.capterra.com/p/204364/AES-Software-Suite/) Reasons for choosing Paychex Which has Paychex because they do yearly taxes in AES didn’t. Review Source PS Pam S. Business Operations Used the software for: 1-3 years ### "Paychex Flex " October 15, 2025 5.0 We love the features in Flex and it is fairly easy to use once you are trained. With employees coming and going we need a provider with an easy learning curve. Pros Good customer support and dedicated rep. Payroll is easy to use and the time keeping is nice for our employees with the app. It is a good value for the money because we are a non-profit and they give us a nice discount. Cons Reporting could be a bit better but they work with you to customize if you need that. We do get new reps quite often but the are always a phone call or e-mail away when needed fast during payroll. Switched from We switched years ago to make sure we were compliant in every aspect of payroll and our business grew into a new building with many more employees. Review Source Controller Used the software for: 1-3 years ### "Paychex - a good alternative" August 31, 2026 4.0 Overall, Paychex Flex is an inexpensive option to manage employees time and to process payroll while staying in compliance. Pros Paychex is pretty user friendly and allows teammates to clock in and out easily, which flows directly into Payroll processing. Cons The aspect of Paychex Flex that I disliked the most would be the reporting and the customer support that was provided. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Paychex due to pricing, we chose Paychex Flex over ADP Review Source Sushant G. CFO Used the software for: Less than 1 year ### "Reliable and pocket freindly Payroll Platform" May 26, 2026 3.0 Overall, my experience with Paychex Flex has been positive. While the platform’s design and navigation could definitely be improved, it has been reliable for handling payroll and employee management consistently. Once you get used to the workflow, it becomes easier to manage day-to-day tasks and keeps everything centralized in one place. Pros What I like about Paychex Flex is that it combines payroll, HR, and employee management into one system, so you don’t have to keep jumping between different platforms. Once you get familiar with it, it handles the core payroll functions reliably and keeps things fairly organized on the backend. Cons The biggest issue for me is the UX and overall design of the platform. A lot of things feel unnecessarily complicated or buried under too many menus, and simple tasks can take longer than they should. The interface also feels outdated at times, which makes the overall experience more frustrating than it needs to be. Review Source Human Resources Director Used the software for: 3-5 years ### "Paychex Flex...Not as flexible as you would think." October 16, 2025 1.0 Poor. Account reps would always blame other departments yet not put you in touch with who you needed to speak to. Pros There was honestly not much to like about Paychex Flex. It is only good for one thing...and that is not customer service. Paychex Flex was only good for payroll processing. Cons The user interface is not customizable. Communication and customer support were horrible. Email and phone support were even worse. For only $500 more a year, we were able to switch to another HRIS that is much more user friendly, has any HR modules you need, and provides support way better than Paychex Flex. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing Paychex I don't know. It was a mistake at the time. Review Source Barbara G. Executive Director Used the software for: 1-3 years ### "Easy to use and a great value for a small organization!" April 16, 2026 5.0 It's a positive experience. Good value with an easy interface. Great for a small organization. Easy to make updates. Pros Very easy to use for a small organization plus it's a good value. Very intuitive so you can pretty much figure out everything yourself. Helpful customer support. Makes all the tax allocations by state easy. Cons Some of the functionalities have different support teams, and the teams aren't cross-trained - so you can wait on hold only to be told that they need to transfer you elsewhere. My dedicated rep is never available and hold times can be very long for general support. Review Source FA Felicia A. HR Generalist Used the software for: 1-3 years ### "Paychex for the Win" December 10, 2025 4.0 It has been simple and easy to learn. The reporting features are great but would use some improvement for example tracking call offs and leave management. Pros I like the ability to streamline time and attendance with onboarding and employee information. The reporting feature is also a great add. Cons The clocks we are using have been problematic, specifically the camera. The sensitivity has caused many enrollment issues. I am also not a fan of the change to the new timecard layout Review Source Human Resource Manager Used the software for: 3-5 years ### "Unless you are very small and need only simple reports, look elsewhere." August 5, 2025 1.0 Sorry to be so blunt, but it was a complete nightmare. I have worked with two companies in a row, where I cam in and they were using Paychex. Both places begged me to find a better payroll provider that met their needs. Each time I found a new payroll provider that could supply the employer with what fit their needs (and yes it was two different payroll providers). Pros Only positive is that it is cheaper than other payroll companies and very easy to use. It is vey hard to find anything very positive with all my experience with Paychex. Cons Customer service is not very pleasant to deal with when I had to call and place complaints for mistakes on Paychex's part. I would not trust them with proper tax filings, they have very basic reports and you have to call for any report that may be a regular report for you but is not one of their very basic reports. Review Source office manager Used the software for: Less than 1 year ### "Terrible service do not use" August 19, 2026 1.0 TERRIBLE, I would not recommend paychex or paycor to anyone, I would go through anywhere else. They helped me through payroll runs and that was it, I swapped from paycor to paychex and it seemed to be hell with both. No training just figuring it out myself and also still paying for both :) Pros I like that the portal is user friendly and that running payroll is easy and does not take up much time. Cons That you are kind of left in the dark to figure it out yourself, Paychex should have each trainer reach out to its customer in a timely manner to train their customer and not have sign up buttons a month after using the product for zoom meetings that teach you NOTHING! Review Source Packaging Designer Used the software for: 1-3 years ### "Fair, simple, efficient payroll software" March 23, 2026 4.0 Pros Paychex Flex was a solid solution for simple, basic time-tracking, payroll, and employee benefits management. Rare downtime or issues with software. Cons The UI felt a bit dated, and some users reported having trouble finding specific things within their portal. Review Source Consultant Used the software for: Less than 1 year ### "Paychex \[can\] Flex!" February 6, 2026 5.0 It's nice to have everything right in my phone and get it when I need and want it. The layout is nice and nothing is complicated. More so, Paychex Flex offers documentation via PDF that is ready to print, analytics and more. Having used it both as an admin and also as an employee, it has been a positive experience. Pros Ease of use was the first and best thing I liked about Paychex Flex. In addition, having access to paystubs and being able to update any changes to my address were great to do right away when needed. Analytics Cons On occasion, there were troubles logging in, but time was not pressing and they agents were able to assist when they could. The internal "report" system is great for people that know when there really is an issue... however when you have mostly college age kids working, they tend to report arbitrary things and it can swamp with alerts. But still a cool feature that is included internally! Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Gusto](https://www.capterra.com/p/131882/Gusto/) Reasons for choosing Paychex Integrated system through app/browser. Higher ease of use and more options that seemed to streamline more efficiently. Review Source AM Audra M. office mgr Used the software for: 3-5 years ### "Payflex Feedback" February 25, 2026 5.0 I use it in my legal service office and the detail of information given benefits, payroll info comes with ease to employees Pros Everything is so easy and explanitory. Best feature I like is the to date pay clock, I have had so many great feedbacks on ths feature Cons How sometime my registers of clockin in an out dont connect, however you have correcting time an ease Review Source admnisitrator Used the software for: Less than 1 year ### "Administrator" May 26, 2026 3.0 Pros I would say it’s easy to use, and I’d also say its cost is comparable to other options on the market. Cons The thing I liked least was the customer service. When issues arise, it can take days to get a response, and you often have to deal with multiple people for the same issue instead of working with just one representative. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) I switched because of poor customer services Review Source Peter L. Director of Human Resources Used the software for: 1-3 years ### "Very Helpful once learnt" April 27, 2026 5.0 Very happy with the system. Some automations would be more helpful but overall I am satisfied and enjoy working with the customer success and support departments Pros Customer Support is very helpful, reliably works for my company, customizable Mobile applications work well Cons Not always intuitive, needed to ask several questions before I initially found what I was looking for. Custom report creation could be easier Review Source Director of Finance Used the software for: 3-5 years ### "PayChex Flex Review" August 18, 2026 3.0 Paychex Flex wasn't a bad payroll system but it also isn't my favorite. There are others out there that are more cost effective and pay better attention to your specific needs. Pros It was user friendly. Payroll didn't take long to do. Never had any issues with wrong numbers being submitted. Cons We are a non-profit and exempt from certain Payroll taxes such as unemployment in certain states. Each year Paychex would re-enroll us and I would have to contact the state and un-enroll us. It happened a few years in a row. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) It was a better price and we are a non-profit. Review Source owner Used the software for: Less than 1 year ### "Not a great small business payroll company" April 22, 2026 1.0 I would not recommend Paychex as a payroll company. I think they may be better for larger companies? Pros Their website is user friendly and it's nice to have access to reports when you need them. The first person I worked with was great, everything went downhill from there. Cons They had difficulty charging the agreed weekly price, couldn't figure out pay-as-you-go comp insurance (despite telling me repeatedly that it was set up correctly); contact person kept changing, they had difficulty keeping our two companies straight. Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) I didn't use QB payroll, but my company is not listed. They didn't have an online website to enter payroll and print reports Review Source Store Manager Used the software for: 3-5 years ### "Dependable Payroll and HR Solution with a User-Friendly Interface" October 10, 2025 5.0 Overall, Paychex Flex has been a dependable solution for managing payroll and HR tasks. It provides the core functionality needed in a clear, user-friendly way while offering additional features that grow with the business. While not perfect, it strikes a good balance between ease of use and functionality. Pros Paychex Flex offers an intuitive interface that makes payroll and HR management straightforward. The platform is reliable, and the mobile app is especially helpful for accessing pay stubs, tax forms, and benefits on the go. It reduces paperwork and streamlines processes, which saves time for both employees and administrators. Cons Some pages can be slow to load during peak times, and a few of the more advanced features—such as detailed reporting and benefits breakdowns—require extra time to learn. Customization options could also be expanded to improve usability for different business needs. Review Source Field Strategist Used the software for: Less than 1 year ### "Paychex for the win!" February 20, 2026 4.0 Overall, it has been a great experience making the lives of the management/HR much more productive and streamlined. Billing and payment are both available but have only used the payment side of things. Pros Paychex Flex was a great secure way to manage pay stubs for employees that could access at any time with an ease of use UI and great customer support. Cons The app would occasionally have a "cooke" or cache bug of some sort. Never really figured out what it was, but it was a minor inconvenience if anything that we had to tell each employee to force stop the app/clear cache to log in again successfully. Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Paycom](https://www.capterra.com/p/130949/Paycom/) Reasons for choosing Paychex Paycom and Quickbooks were considered, however the pricing and consolidated environment was a solid sell. Review Source Owner Used the software for: 1-3 years ### "Stay away from PAYCHEX " August 17, 2026 1.0 Horrible at every turn. Service, tech support, sales ownership, knowledge of their products. Customer engagement is non existent. Pros Absolutely nothing. Never a person to assist. AI sends you to tabs that don’t exist. Never fix anything on the first call Cons Everything. Customer service does not exist. Loopholes for applying information. Small business owners beware. I have 30 years in the hospitality industry. PAYCHEX is the worst. Review Source Paralegal Used the software for: 1-3 years ### "Paychex Flex - Little Issues, Great Product" December 23, 2025 4.0 I think Paychex Flex is a great product. The navigation pane is organized well and easy to use. I enjoy using this product. Pros I like that Paychex Flex is so easy to use. I can easily access my hours, paystubs, and request PTO from my organization. Cons I do not like how when I clock in on the dashboard screen, it is not reflected in my log. Instead, I have to go to Time & Attendance to clock in and see it reflected in my log. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) It was cheaper for my company to use Paychex. Review Source Marketing and Communications Executive Used the software for: 3-5 years ### "Paychex Flex: Automated and compliant management" July 19, 2026 5.0 Pros Paychex Flex centralizes these complex aspects within a secure interface. Automatic calculation of year-end taxes and constant compliance with local regulations bring great peace of mind as a business leader. Cons The overall user interface lacks modernity and can feel confusing when navigating detailed payroll reports. Review Source Eligibility specialist Used the software for: 1-3 years ### "Easy to use" March 26, 2026 4.0 An amazing product, especially for people who aren’t really tech savvy. Very easy to use for someone who is a beginner using tech. Pros Where are my clothes at everything was on one page clocking in and out and being able to see your PTO time and being able to see your paystub’s Cons They like least was that due to being in so many people on this portal, portal will at times slow down so your clock out time would be a minute late or so Review Source Charlene S. Office Manager Bookkeeper Used the software for: 3-5 years ### "Over Priced, Over Charges for everything and Over Complicated" March 24, 2026 1.0 Paychex has no integrity. They over charge for everything. When you try to dispute items they have already charged your bank account, and it's too late. Pros What did I like most about Paychex Flex. I have no Pro's for this company at all. I would never recommend them to any company. Cons They are way Over priced and Over Complicated. And prior tax issues when they file them, they don't get it handled promptly. Review Source Administrative Assistant Used the software for: 1-3 years ### "I love this product!" January 20, 2026 5.0 My experience has been great. It was very easy to sign up and to navigate the mobile app. I have had no issues whatsoever. Pros It is very easy to use, and you can customize your dashboard. It is so easy to view my hours and paycheck stubs. Cons There is nothing that I do not like about Paycheck Flex. I prefer it to other time keeping programs that I have used. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.