# Page 30 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 30 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 726-750 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KF

Karen F.  
Controller  
Construction  
Used the software for: 2+ years

### "There are a lot of things that should be changed to make it more user friendly"

January 16, 2018

3.0

Pros

The only benefits are I can enter the information into my own software before I get the paperwork delieverd to us the next day. It is time saving.

Cons

It is very difficult to navigate and I use it ever day. I hate the new security feature where it calls you with a code. I don't know how to get rid of that because what if I work from home our somewhere else and need access to the software? , this software is not user friendly and it has a New block where I have to be at my desk in order to log in.

Review Source

CB

Craig B.  
Chicagoland Warehouse Manager  
Automotive  
Used the software for: 2+ years

### "Paychex Flex // Manage Your Workforce"

September 17, 2018

5.0

Paychex Flex allows our company to finalize payroll easily for our weekly checks. Employees are able to view their paystubs the day before the check hits. Discrepancies are easily solved.

Pros

Ease of use: Manager login allows user to view and edit timecards of employees. Correct errors made by employees and finalize timecards for payroll. Layout of website is very user friendly and easy to find what is needed.

Cons

The scroll of "Clock In" through "Clock Out" should not have moving icons, as it causes some employees to click the incorrect punch.

Review Source

AB

Angela B.  
HR Director  
Management Consulting  
Used the software for: 1-2 years

### "Paychex Flex works for smaller companies"

April 23, 2018

4.0

I would recommend this software to a smaller company, not a large company.

Pros

The software is easy to use and I have had a good experience with my assigned customer service representative. She is responsive to our needs.

Cons

The software has limited functionality. Specifically the hiring platform and onboarding is not that customizable. Also the time and attendance platform cannot confirm to all the new and varied state specific sick time laws being passed across the country.

Review Source

PD

Paula D.  
Secretary  
Religious Institutions  
Used the software for: 2+ years

### "Good Product"

September 27, 2022

5.0

Very easy to use.

Pros

Easy to log in and see payroll records, and sign in and out in time clock.

Cons

I didn't like the many notifications regarding maintenance.

Review Source

AF

Antonino F.  
Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Ok for payroll"

November 8, 2022

3.0

Pros

Basic and layer out to get to the point.

Cons

Not feature rich, a bit slow and confusing. Needs improvement in customer experience

Review Source

LR

Lena R.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "TIme Saver for payroll"

November 25, 2022

5.0

This product helps our business with the most challenging part of owning a business and that is ensuring that your teams paycheck and account is accurate. It keeps everything accurate and easy to use. It works perfectly for tracking and is especially time saving when you need to research an employees record. It also allows the employee to be able to track or make changes that they need to do. I would highly recommend this product.

Pros

Paycheck Flex offers just that-Flexibility and ease when using this software for payroll. Both employee and employer can utilize the features with ease and reliability. As an employer, you have access to time sheets, vacation, PTO and more for each employee. Fot the employee, it allows them to make changes on their own and is very user friendly.

Cons

I really liked the features of this product. Like anything, it takes a little bit to navigate but, questions were answered in a timely manner. It just takes practice and then you got it!

Review Source

IM

Imam M.  
Web developer  
Graphic Design  
Used the software for: 2+ years

### "My experience with paychex flex "

December 31, 2022

5.0

It's been a very good app so far, i love it.

Pros

A more concise app. You guys did a great job! Thanks for doing That, also looks very attractive.

Cons

Nothing actually, i'm pleases With the app.

Review Source

CL

Chelsea L.  
Director of HR & OD  
Hospitality  
Used the software for: Less than 6 months

### "Does the job, but missing a lot of automation options"

November 17, 2022

4.0

Pros

Simple design and layout. Clear tabs and easy to find functions.

Cons

There's a lot of functions not available with this software which makes automation difficult for our growing company. Functions missing so far:1. Internal JRF/PAF approval process - limited 2. Internal Community announcements3. Anything uploaded into Paychex cannot be saved if changed to another HRIS system (Documents etc)4. No multi signature document option5. Limited performance management system6. No future term option - does not sync with payroll

Review Source

RD

Rhea D.  
Staff  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Paycheck"

December 14, 2022

5.0

Best to use for payroll. Easy to use and access. Less hussle.

Reason for choosing Paychex Flex

Good app abd less hussle

Review Source

MP

Mark P.  
Logistics Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Great Software"

September 8, 2020

5.0

I would recommend this to anybody in the business world.

Pros

We use this at my work on a daily basis for the guys who have to clock in and out. I can also view all my paychecks for the past 2 years.

Cons

I wish there was a link to my medical benefits through this site. Other than that it is very solid for work.

Review Source

Kevin W.  
Supply Chain Manager  
Retail  
Used the software for: I used a free trial

### "Good Option for Smaller Companies"

January 29, 2023

5.0

Pros

Paychex Flex is a highly versatile and user-friendly payroll software. It offers a wide range of features, including online payroll processing, direct deposit, and tax filing. The interface is intuitive and easy to navigate, making it simple for businesses to manage their payroll needs. The customer service is also top-notch, with dedicated support teams available to assist with any issues. Overall, Paychex Flex is a reliable and efficient payroll solution for small to medium-sized businesses.

Cons

Paychex Flex can be quite expensive for businesses with a large number of employees. It also has a limited number of integrations with other software and tools. Some users have reported issues with the software's time tracking functionality and the system can be slow to respond at times.

Review Source

aH

andrea H.  
owner  
Design  
Used the software for: 2+ years

### "app is perfect for employers and employees alike"

July 29, 2019

5.0

Pros

Love that all of my staff can see their pay stubs on the app, can adjust/update their own personal info and 401k contribution. I like to be able to pull reports as needed.

Cons

I wish that employees could see their pay stub 24 hours before it's posted/deposited like other payroll companies.

Review Source

Aaron E.  
Digital Marketing Specialist  
Computer Software  
Used the software for: 1-2 years

### "Decent way to review your pay stubs, retirement funds, etc."

February 9, 2021

3.0

I've used it a good bit and while it's an effective tool I don't miss it.

Pros

Paycheck has simple menus to show you your paystubs, 401k contributions, and more. It's pretty straight forward.

Cons

Some of the menus feel outdated. I've also tried to search for guides on how to adjust contributions or do other things and the guides always show photos that are different from the actual UI.

Review Source

GK

George K.  
CFO  
Banking  
Used the software for: 6-12 months

### "Paychex Flex"

October 22, 2021

5.0

Pros

The features I like most are ease of use and being clear and easy to navigate.

Cons

I can't think of any improvements. The software is designed very well for its purpose and I recommend it.

Review Source

VR

Verified Reviewer  
Teacher  
Construction  
Used the software for: 1-2 years

### "Paychek Flex for my Small Business"

March 7, 2019

4.0

Overall, Paychex has been able to do what I need to complete my payroll needs for my company.

Pros

I like that you can log on and access the necessary documents you might need at any point in time. It is relatively easy to you for a computer savvy customer.

Cons

I do not like contacting the customer service department if you have questions. They seem to send you on a merry-go-round to find the right person to speak with.

Review Source

Brian D.  
Customer Success Manager  
Accounting  
Used the software for: 2+ years

### "Paychex Flex"

September 24, 2019

5.0

It has been very beneficial to have a system where we can quickly go in and request time off. It is also nice to be able to review paychecks to see where portions of the check are going to.

Pros

What I like the most about Paychex Flex is how easy it is to request time off, review paystubs, and to also retrieve past W-2s.

Cons

What I like the least about Paychex Flex is that there isn't a way to edit some of the personal information. This has to go through an admin. For example, my start date or "anniversary date" is off by several months in their system, but I can't go in an change that one simple date. But, that's a very small thing!

Review Source

KA

Kwesi A.  
Freelancer  
Information Technology and Services  
Used the software for: 6-12 months

### "Works for me!"

July 29, 2022

4.0

Pros

Secure logins, restful interfacing, and database flexibility

Cons

Admins can restrict mobile access. I don't like that because mobile access is still web access; so why can I not have mobile access in the app but no restrictions on logging into the app through a web browser?

Review Source

Shannon B.  
Consultant  
Construction  
Used the software for: 1-2 years

### "Love it!"

October 24, 2019

5.0

Good! I definitely would recommend it. Hopefully, no one else experience a bad encounter with their customer service.

Pros

I like that I am able to access my paystubs with my phone anywhere at any time. I recently needed access to my paystubs to purchase a vehicle and was lucky enough to have access to them with this software.

Cons

There was one incident where I locked myself out of my account. The customer service rep gave me a hard time about resetting the password.

Review Source

DP

Deborah P.  
Owner  
Retail  
Used the software for: 2+ years

### "Over Priced for what you get!!!"

January 23, 2018

2.0

They really do not talk among their different areas. My payroll specialist can not help me with our retirement services, my HR service person can not help my with payroll it is a run around and they keep deducting my fees from my account.

Pros

Website that you log onto does it all, but you have to do it. You track your hours and YOU enter everything into the site.

Cons

You get calls & emails constantly trying to sell you more service. BECAREFUL they sell you stuff that YOU end up doing all the work and they get paid to do literally nothing. When you complain they listen but do nothing. Have heard from numerous CPA's that they nickel and dime clients and it is true. Then when I discontinue service, they give me a 30 day notice and then I get an email stating that they can not do something because I am no longer a client. REDICULOUS. Look around and find someone else.

Review Source

DF

DEBORAH F.  
PRESIDENT  
Automotive  
Used the software for: 2+ years

### "paychex review"

December 18, 2023

5.0

enjoyable. easy to work withand I find knowledgible

Pros

Makes payroll processing efficient in a very timely manner

Cons

price is beginning to get more expensive than I can afford

Review Source

AW

Alisha W.  
Marketing Coordinator  
Real Estate  
Used the software for: 2+ years

### "All-In-One"

March 1, 2021

5.0

Overall, I like Paychex Flex. This allows me to not have to contact HR for minor questions, like, what do my benefits say about the deductible or requesting time off from my manager. Everything is in one space.

Pros

I like that I can submit my timesheet, request time off and view my benefits all in one place.

Cons

The system can be a little glitchy when you need to edit your clock-in/clock-out time. I hate it, because I never really know how to fix it each time, so then I just have to run down a list of trial and error processes and eventually I get it to work.

Review Source

LD

Lisa D.  
HR Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Payroll Management is easy to use"

April 30, 2021

4.0

Payroll specialists are great to work with. The sales side is not very responsive. They tried to upsell us more HR services which sounded great, but when pressed for more details they didn't respond to our questions.

Pros

The data entry of payroll is easy with a spreadsheet type of access. They've added multiple features over the years that have improved if you are entering multiple new employees (such as the employee template).

Cons

There are some glitches when adding a new employee in a state that you are not registered in yet. At times this will put payroll in a "hold" state and if you don't go back to check, it sits in hold.

Review Source

RR

Rachel R.  
HR Director  
Computer Software  
Used the software for: 2+ years

### "Not a system to scale with when experiencing high employee growth"

August 17, 2017

3.0

I think this system may be better suited for smaller employee groups.

Pros

System is robust, they handle a lot of reporting and compliance for you. All of our reps are incredibly helpful and available whenever we have questions.

Cons

Interface is bulky to use and differs user to user which can be frustrating. To set up a new hire in the system you must navigate to nearly 6 separate screens. UI/UX is not friendly for a tech company like us to use. We are currently evaluating new options.

Review Source

Nathan A.  
Director of Sales and Marketing  
Industrial Automation  
Used the software for: 1-2 years

### "Great Product for our Small Business"

January 15, 2019

4.0

Pros

The desktop browser product is great. It's a great time saver for our small company. It manages our time keeping, payroll, and PTO. There is also a mobile app available which is basically for clocking in/out.

Cons

There is a mobile app which allows for some minimal basic functions. I wish there was more functionality available in the app (approve time cards, check vacation balances, etc...)

Review Source

PK

Paula K.  
paralegal  
Judiciary  
Used the software for: 2+ years

### "Paycheck Flex "

November 17, 2022

5.0

My experience with Paychex Flex has been excellent.

Pros

My employer has used Paycheck Flex for a couple years. It's very user friendly. Any information I need regarding my income, deductions and tax forms are readily available at my fingertips.

Cons

I have no cons to report for this product.

Review Source

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