# Page 31 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 31 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 31 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 751-775 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Allison S.  
manager  
Legal Services  
Used the software for: 1-2 years

### "not a business partner and nickle and diming"

February 23, 2021

1.0

We had a conversation with our rep and she was rude and not helpful so we ended the relationship. Paychex didn't care at all.

Pros

I like that the system functions like most others so there is nothing new to learn - they all work the same way

Cons

any out of the norm situation is another $100 - this repeated itself so many times I can't count. Finally we had to say enough is enough.

Reason for choosing Paychex Flex

it seemed faster, but ended up costing more than the time it saved

Review Source

DF

Daniel F.  
office manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "The customer service was terrible. HR was very interested in selling their product but no follow up"

November 23, 2021

3.0

Not great. Bonuses were messed up more than once with tax implications. Poor support

Pros

website/payroll processing easy. Liked the employee maintenance

Cons

software fine. people not so great. Customer service very lacking

Review Source

AC

Alevtina C.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Good payroll system "

January 13, 2023

5.0

Pros

Good payroll system with variety of reports and automated JE option

Cons

Price can be too much for a small business

Review Source

Ezeja J.  
Hairstylist  
Consumer Services  
Used the software for: 6-12 months

### "Pay & Flex"

November 29, 2022

5.0

Pros

As a business owner, it’s really nice that my employees get paid on time and paid right.

Cons

Whew, as a beginner, you may need to watch some videos in order to move through some features on the app. They don’t tell you most things.

Review Source

SH

Stephanie H.  
Payroll Administrator  
Construction  
Used the software for: 1-2 years

### "Easy to use"

July 22, 2019

5.0

Pros

I love that the mobile app is very similar to the desk top version. Very easy to navigate around.

Cons

I wish I could download payroll from my phone. I have been in a couple situations away from the office and my laptop when I needed to upload payroll from Excel on my phone to the app. There is not an option to do this yet. You can manually enter hours but we use multiple pay rates so we must upload our payroll.

Review Source

VR

Verified Reviewer  
Consultant and Inside Sales Manager  
Computer Software  
Used the software for: 2+ years

### "Seamless Payroll and Retirement"

November 13, 2018

5.0

It is fit for purpose so I have no real complaints.

Pros

It is secure It is easy to use Has all of my old w2s

Cons

Having to answer a text to login for the 2 factor authentication can get a bit annoying when wanting to simply check my pay stub.

Review Source

JL

Jill L.  
CPA  
Accounting  
Used the software for: 2+ years

### "Great HR support"

February 16, 2023

5.0

Pros

Easy to use. Customer support is responsive

Cons

Pay for features not needed/used. Would like ability to select

Review Source

VR

Verified Reviewer  
Software Developer  
  
Used the software for: 2+ years

### "PayChex is the best decision I made."

February 9, 2018

5.0

Pros

To me, the best thing about Paychex is how smoothly and professionally they take care of my payroll and related reporting responsibilities. They have the expertise and a system that is 100% dependable and trustworthy.

Review Source

PM

Patrick M.  
Production Supervisor  
Food Production  
Used the software for: 2+ years

### "Excellent payroll service"

November 8, 2022

5.0

Great service, (mostly) easy to use app, I would definitely recommend to others

Pros

Easy to use app that has pretty much all of the information that we need, right at our fingertips.

Cons

The app has said "be on the lookout for upcoming improvements" for at least a year now. It can be difficult to see the breakdown of things like the rate of time off accrual.

Review Source

SY

Sara Y.  
Virginia Field Organizer  
Civic & Social Organization  
Used the software for: 6-12 months

### "Paychex Flex is a perfect portal "

December 28, 2020

5.0

Altogether, Paychex Flex is a perfect portal. I appreciate that even after transitioning to another job or gig in the political advocacy industry, Paychex Flex retains all previous employment information for my convenience and ease of record keeping (i.e. W2s, 1099 forms, Cobra, 401k etc.).

Pros

When I used to work at For Our Future as a field organizer, Paychex Flex was the system we used to keep track of our timesheets, administer benefits, and payment information. It is a perfect portal for all those things and more. It's really easy and intuitive to move from one dashboard to the next. It was our one-stop shop for everything HR-related. I also liked that it included the option to go paperless.

Cons

I disliked that the mobile application of Paychex Flex couldn't quite catch up to the desktop version. Not a huge dealbreaker, but as a community organizer, I was often out in the field, so to speak, and oftentimes I would rely on the app instead of the computer version.

Review Source

AO

Avery O.  
Health Service Clerk  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Love Paychex!"

May 11, 2023

5.0

10/10!

Pros

I love that it is super straight forward and easy to use! Everything is so easy to find and access.

Cons

Nothing. It is way easier than the previous payroll server at my old job.

Review Source

AS

Amy S.  
HR Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "PayChex Flex Really Works"

October 22, 2019

4.0

Pros

It's easy to navigate around in and the functions are great to follow as well. All around good product with several ares you can customize

Cons

Sometimes the upload can be very slow and time consuming which can slow you down in working from time to time.

Review Source

Rick P.  
System Administrator  
Utilities  
Used the software for: 1-2 years

### "Great Payroll Utility"

April 16, 2019

5.0

Pros

I love how I can log in and view my paycheck as well as my vacation and sick stats quickly and from wherever I am. It is awesome for pulling together information when you are applying for a loan or around tax time.

Cons

There are times where I have wanted to login but the software was down for maintenance. This doesn't occur regularly though and isn't a huge deal.

Review Source

MM

Moises M.  
VP of Finance  
Construction  
Used the software for: I used a free trial

### "Not Worth The Expense"

July 20, 2023

3.0

Great payroll tool but not worth the hassle or price tag

Pros

Payroll flex gives you the ability to take full control of your payroll needs for any business situation

Cons

The program is difficult to navigate with little help from customer service. The price is not worth the investment

Review Source

SF

Sherry F.  
Senior Citizen Program Coordinator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Paychex Flex is Great-more to discover"

March 20, 2026

5.0

Paychex Flex is great overall on a computer or phone, but I still think there is more to discover! Maybe have mini tutorials right on the website?

Pros

I do love the ease of use and the ability to logon quick. The home page is great with the items you need immediately.

Cons

There are tabs that I do not use at all nor does my employer whereas I feel it could be more useful if you knew how to use them. Also, sometimes I do not see the sign out tab forgetting to scroll over-same for lunch

Review Source

RN

Raudi N.  
ACCOUNTANT  
Machinery  
Used the software for: 2+ years

### "Paycheck review"

November 10, 2022

5.0

Pros

What I liked most about paychex is their customer service and their timely delivery of paychecks

Cons

The least i liked about Paychex is how easy and user friendly the software is. I had rather to be a bit more difficult to prevent manipulating data

Review Source

MB

Michelle B.  
Hairstylist  
Apparel & Fashion  
Used the software for: 2+ years

### "Format is rough "

July 7, 2020

3.0

It's great to access all of your hr realated things in one spot...however, there is a balancing point of time spent versus the benefit of that convenience.

Pros

It had all the things we needed to do payroll and track 401k and do all the necessary forms.it has good security to it,which can be helpful. It overall a decent system,that has the potential to have you be able to do lots of work independently.

Cons

I feel the format is strange, and not at all intuitive in my opinion. If you are a person who is not always at a desk and has to multitask, it can be frustrating if you have to reset your password or you get locked out.its most likely best for larger companies.

Review Source

DN

Deborah N.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Gets the job done, but could be easier!"

September 19, 2018

3.0

Their classic version, while it was also difficult to use it seemed more intuitive in my opinion. I do not like the newer version of the software.

Pros

I can figure out how to use this software most of the time. But it is not user friendly in my opinion. I have had to call the support line and not always can I get the help when I need it.

Cons

Support line doesn't always have help when I'm online looking for the help. Usually by the time they get back to me I've either figured it out or gave up on the option.

Review Source

Traci C.  
Business development director  
Construction  
Used the software for: 6-12 months

### "Paychex Flex for small business "

November 1, 2022

5.0

Pros

Deployment is a simple process. We had very limited need for customer support, but when it was necessary, our questions were answered quickly and efficiently.

Cons

The intial setup could be simplified, but overall, we have no serious complaints.

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Computer Software  
Used the software for: 1-2 years

### "Everything in one spot"

November 29, 2019

5.0

Paychex Flex has helped our small team eliminate the need for dedicated payroll team

Pros

Paychex Flex brings my benefits, pay, and retirement services under one central software. It makes all of this information very transparent

Cons

If it is not set up correctly, it can be difficult to find what you need. The benefits section pulls you into a different website which can be confusing

Review Source

AC

Amor C.  
Payroll Manager  
Computer Software  
Used the software for: 6-12 months

### "Simple payroll software"

January 11, 2018

2.0

Customer service is not at its best either. You'll be transferred from one to another......BUT, if you are able to reach out, they are nice and professional.

Pros

It has great reports and preview of your payroll. You don't have to deal with codes in special characters for earning and deduction codes.

Cons

If you are a public company that needs to handle stock transactions, this software is not for you. It is unable to calculate payroll for employees who are in 2 or more tax jurisdictions. Also, you will always need the assistance of your rep to change features, like turning on/off taxes and moving/charging wages to special states...... I would recommend this to a start-up company though instead of using a PEO. It has more control of your earnings and deductions and reports.

Review Source

SA

Shadust A.  
Free lancer  
Capital Markets  
Used the software for: 2+ years

### "Overall"

February 17, 2023

4.0

Pros

In general, I have been exceptionally satisfied with Paychex as an organization and their web-based stage, Paychex Flex. I experience the harmony of psyche that our finance is in capable hands. It is not difficult to utilize and it provides me with a genuine serenity that our organization's finance is in capable hands. Their client support is perfect

Cons

Nothing the app seems to do what's it is supposed to do the price seemed to be the issue but now i think it's perfect.

Review Source

RH

Robin H.  
Administrator  
Construction  
Used the software for: 2+ years

### "Paychex Flex-Review"

March 5, 2019

1.0

Pros

We used this service until we implemented our in-house payroll. They did process in a timely manner to where everyone received pay on their pay date.

Cons

Unfortunately Paychex did not make tax payments on our behalf as required and a year later we are still receiving notices from the IRS which now includes penalties and interest. Customer Service was very difficult to speak with as most of the time you would just leave a message and wait for someone to hopefully return your call. Sadly I would not recommend this service to any business due to the problems we experienced with them.

Review Source

FB

Freya B.  
Systems Adminstrator  
Information Technology and Services  
Used the software for: 1-2 years

### "Used for easy time track"

May 23, 2022

4.0

Pros

We use this within our organization as well as implemented this for our clients as well. Easy way for payroll and time.

Cons

No negative remarks but sometimes it takes a long to update or show pay checks.

Review Source

SS

Sara S.  
Stock clerk  
Airlines/Aviation  
Used the software for: 2+ years

### "Use for payroll weekly"

May 26, 2022

4.0

Pros

It is easy to use and keeps everyone's payroll sheets organized.

Cons

Sometimes the program will not qork correctly and freeze.

Review Source

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