# Page 32 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 32 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 32 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 776-800 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tara L.  
Teacher  
Education Management  
Used the software for: 2+ years

### "Great for big and small businesses"

November 2, 2018

5.0

Pros

I love that I can access check stubs by creating an account online, save the trouble of having to keep paper stubs.

Cons

Took a little bit of time to get used to the program and learn how to navigate it.

Review Source

SD

Steve D.  
VP Finance  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Feedback"

August 15, 2018

4.0

Too much turnover in the dedicated payroll specialist role. I think I've had four or five in the last five years, and transition experience has been mixed. Some great, some not good at all.

Pros

Ease of use, cost effective. Traditional version easy to use and fairly intuitive. Not looking forward to the new release based on what I have seen so far.

Cons

Inconsistent response time from the dedicated payroll specialist depending on which one we are referring to. See comment below.

Review Source

VR

Verified Reviewer  
Director of Human Resources  
Education Management  
Used the software for: 2+ years

### "Paychex was an average company "

November 8, 2017

3.0

Pros

Paychex was easy to use. I did like that we did not have to use batches anymore like another co pant we had before.

Cons

They did not do what was offered at the point of sale. Was not happy with customer service. Filed our taxes incorrectly.

Review Source

NJ

Noemi J.  
Teacher  
Education Management  
Used the software for: 1-2 years

### "Simple to use but not as feature rich as other payroll tools."

July 3, 2018

3.0

Can easily clock in and out, view time off balances.I can also view paychecks online.

Pros

User friendly interface, mobile capabilities on Apple and Android devices. Easy to view paychecks in many formats.

Cons

Lacks many of the reporting options that other software systems have. Accuracy with time punches are inconsistent and find that there are a higher rate of key time errors than other pay roll systems.

Review Source

VR

Verified Reviewer  
ELECTRICAL ENGINEER  
Construction  
Used the software for: 6-12 months

### "Paychex is good but not so easy to use"

May 12, 2022

4.0

Pretty good and need a little improvement.

Pros

Paychex flex is very clear about numbers.

Cons

It could be hard to understand how each of you account works. I was confused even how can I log on the first time I used it. For over half an year I even didn't know I can access it online. This could be my previous company but maybe Paychex flex can also remind employees that there is an online access.

Review Source

Lisa H.  
CEO, Registered Dietitian  
  
Used the software for: 2+ years

### "Terrible customer service"

May 7, 2018

1.0

in the process of changing payroll providers now

Pros

My accountant set up the account and assisted with getting started when I started my business so this was a help to me.

Cons

Since using the software I have had terrible support, can not access invoices or reports, my emails and calls for assistance are either dismissed, answered incompletely. Or I am given a solution to later find out that the solution will not be honored. I can not do payroll remotely but have to email a rep. I can not see an estimation of taxes / fees before running a payroll.

Review Source

TW

Tyler W.  
Delivery Driver  
Automotive  
Used the software for: 1-2 years

### "A reliable program for employees to access paystubs"

September 6, 2022

4.0

Pros

I love the ease of use of the program, the user interface is straightforward on the users end. You just login with a username and password and you're in, it just works. Also, great that there is an app, which allows you to see your paystubs on the go!

Cons

The right panel is where you access a list of all your paystubs, which is great, but I feel like it should be on the main page as a user as opposed to having to click extra buttons. The UI homepage can feel a bit cluttered with tools and other stuff you will never use as well.

Review Source

AP

Amanda P.  
Property Manager  
Commercial Real Estate  
Used the software for: 2+ years

### "Paychex easy access"

December 12, 2018

5.0

I enjoy using this site to access my check and my hours worked and my vacation time. Great and easy to use.

Pros

I like how I can access from any device.

Cons

It is hard to use or you must go to your own Corporate head quarters if you lose your ID number.

Review Source

AR

Angela R.  
Manager  
Construction  
Used the software for: 1-2 years

### "Paychex Flex... taking the guess-work out of payroll. "

November 25, 2023

5.0

Pros

I use this program weekly for payroll. They are fast, efficient, and easy to use. The customer service is top tier as well. They have answered any questions we have had. We also used them at a prior place of employment and since then they have significantly improved.

Cons

There is at times a long wait time to speak to a customer service representative but once they are on the line, they are more than helpful!

Review Source

EB

Essence B.  
Delivery Manager  
Alternative Medicine  
Used the software for: 2+ years

### "Paycheck Checking and Much more"

February 9, 2021

5.0

I've really enjoyed the Paychex Flex app in my years of usage. Like I've said before, it's incredibly easy to navigate and view stubs, tax information, etc.

Pros

The interface of checking the most recent paystubs, along with a list of deductions right below and a pdf ready for any personal needs makes this app of astronomical value. It's easy to use, easy to pull and report, easy W2 and tax info access.

Cons

There's not much to say about the negatives of this product except an option to view used/unused PTO and sick time hours.

Review Source

AT

AVA T.  
Clinical Supervisor  
Individual & Family Services  
Used the software for: 2+ years

### "Easy, practical, intuitive software"

August 11, 2021

4.0

Very positive. I still have this software on my phone as it has my digital history

Pros

Tracking retirement and investments, digital copies of pay stubs, video training in the software, PTO tracking

Cons

I honestly can't think of anything ...as an employee, my end of this software was user friendly overall

Review Source

TH

Tiara H.  
Front Manager  
Hospitality  
Used the software for: 6-12 months

### "Simple payroll for midsized businesses"

November 15, 2022

4.0

I upgraded from Paychex Go to Flex because my payroll grew. So far so good as both services are very similar.

Pros

The system is easy to use that I was able to teach other employees how to do payroll in my absence. Everything from /wages/benefits/etc is laid out and easy to fine. You don’t really have to do any calculations.

Cons

Customer support can drop the ball sometimes.

Review Source

MC

Martina C.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Paychex Flex is a winner!"

June 7, 2023

5.0

Paychex Flex makes viewing and downloading my payroll information a cinch. If my pay records are ever in question, all I need to do is log into my account and view my records.

Pros

I can easily access my pay information at any time virtually.

Cons

I have no negative comments about this program.

Review Source

kL

kayla L.  
Treatment Planner  
Medical Practice  
Used the software for: 2+ years

### "Review"

March 9, 2018

4.0

Pros

Very user friendly. All the controls and buttons are clear and easy to figure out without question.

Cons

Sometimes its hard to log in if the system is updating. This can sometimes make me late getting back on the clock

Review Source

JT

Jacob T.  
Cashier  
Food & Beverages  
Used the software for: 2+ years

### "Payroll and Human Resources in one "

July 31, 2022

5.0

Pros

The ability to be able to receive my w2 and my pay stubs directly through the app

Cons

The time it takes to setup an account for an employee

Review Source

RC

Ronda C.  
Executive Assistant  
Market Research  
Used the software for: 2+ years

### "Lot's of options, but. . ."

September 19, 2018

4.0

As an administrator I have struggled with fully understanding some of the functionality. Again, Paychex staff does not want to help you navigate or understand. As an employee, I think it's great!

Pros

Almost everything can be completed by the user online or in the app, which employees like.

Cons

Paychex wants you to use the online platform only and does not want to have a person help you navigate the website. they want you to follow the video learning.

Review Source

JM

Jason M.  
Accountant  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Paychex Flex Accountant"

July 7, 2023

5.0

Very good.

Pros

I mostly used it to review journal entries and cash requirements. The reports functions are very useful.

Cons

If a manual check is paid to an employee it may be duplicate posted as the journal will post it.

Review Source

VR

Verified Reviewer  
Project Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Paychex review"

February 22, 2019

4.0

I only used it briefly but it worked to access all my employment information. At times I did have to ask for help in navigating but once I found the thing I needed I barely looked at the rest of what Paychex could do.

Pros

I liked how it was a simple software that helped you access all of your payment and employment information.

Cons

There are times it was a bit hard to navigate and not the easiest thing to understand

Review Source

CL

Christine L.  
Business Administrator  
Hospitality  
Used the software for: Less than 6 months

### "They can't seem to get it working"

September 15, 2017

1.0

We have been with Paychex for over 10 years. We had no issues with the old Preview program other than it was outdated. Was looking forward to the migration to Flex so that employees had electronic access to their information and we wanted to simplify our timekeeping and have a solution integrated with the payroll processing. The migration has been a terrible experience. We have processed eight payrolls since we migrated and we still have a lot of unresolved issues. The worst is manually calculating labor distribution of wages and taxes. Payroll eats up so much of my time these days that I'm behind on everything else. And I'm being charged for this! We are currently shopping for a new provider.

Pros

Employees have online access to pay stubs, W-2s and other information, although we haven't used this feature yet since we have been waiting to make sure the program works for us in the back office. (We didn't want to introduce something to the employees and then have to take it away.)

Cons

No parallel testing took place to be sure it worked before going live to the new Flex platform. Not receiving alerts when entering vacation used more than employee's available balance; labor distribution reports do not distribute employer taxes; vacation used by salaried employees being paid out instead of just deducting the hours used from their balance; when someone from Paychex (such as your rep) logs in to your account while you are working in it, your changes will not save, child support entry could be better if it wasn't so difficult to locate the agency code

Review Source

MK

Mark K.  
Placement Lead Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PayChex Flex...ing their muscles"

July 7, 2022

5.0

Pros

PayChex Flex is a phenomenal tool that offers so much more than a simple clocking in/out function. It aids in payroll and labor management, benefit accrual and so much more. It's simple, elegant and foolproof. Your employees will be able to use it IMMEDIATELY regardless of tech savviness.

Cons

None really to speak of. PCF is a very well known name in the industry and the product reflects that.

Review Source

BW

Brenda W.  
Practice Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Happy Customer!"

October 17, 2018

5.0

My overall experience - Paychex has saved me time doing payroll! I would recommend to anyone looking for a payroll system.

Pros

I like that my employees can clock in and out online (Time & Attendance) and that it merges right into payroll. Also my employees request their PTO online (no paper anymore)! Paychex has saved me at least 3-4 hours of doing payroll. I also love the Online HR Library which answers all my questions and also has samples of forms that I can use. Reports are great!

Cons

Getting use to the new version that just came out after being on the old since we started.

Review Source

JW

Jodi W.  
office manager  
Automotive  
Used the software for: 2+ years

### "Great Customer Service"

July 19, 2022

5.0

Overall it's been a pleasant experience. Weekly calls with my designated specialist are quick & easy.

Pros

easy to track employees hours, PTO hours, raises etc

Cons

Can be time consuming sometimes, slightly difficult at first

Review Source

DW

Drick W.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Paychex"

October 26, 2023

3.0

It’s been good

Pros

Real good app for any entrepreneur who running a business on his own really help save tomw

Cons

No many it’s a overall good app nice software that any entrepreneur could use

Review Source

SM

Stephanie M.  
Administrative Manager  
Environmental Services  
Used the software for: 2+ years

### "Always Improving"

July 25, 2019

5.0

Paychex flex made doing bi weekly payroll and pulling reports Easy!

Pros

It was easy to learn and easy to use, so implementing it was painless.

Cons

Because they were trying to improve there were some changes and Beta versions.

Review Source

LM

Laura M.  
Family Services Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great software"

April 30, 2019

5.0

Pros

Paychex is wonderful software. I use it daily Monday through Friday to clock in and out. It is fast, easy, secure, and reliable. Requesting time off for sick or PTO is easy and I like that I can view all past Check Stubs in one place.

Cons

Although viewing and approving the Timesheet is easy, it is sometimes confusing because the time is not calculated using a normal 60 minute hour. I would prefer it was instead of in quarters, but I would still highly recommend this software to other organizations.

Review Source

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