# Page 33 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 33 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 33 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 801-825 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CH

Cassie H.  
Member Service Representative  
Financial Services  
Used the software for: 1-2 years

### "Slightly confusing"

January 15, 2019

4.0

Pros

I like the design and once you get used to the layout it's quick to clock in and out and access what you need to access.

Cons

I feel like some of the features are hard to get to or are not where you would expect them to be. I personally had a hard time trying to figure out how to change the verification method from text message to security questions.

Review Source

SW

Sherryn W.  
office mgr  
Machinery  
Used the software for: 2+ years

### "switched from ADP and never looked back!Cust.Service reps are the best!"

May 15, 2018

5.0

payroll do quickly and easily and with confidence, Knowing if you have any kind of question, all you do is call your rep and its fixed :)

Pros

From day one , its been pretty easy to use and if I have any kind of question, I just simply call or customer service rep/or team member and they will walk me thru anything I am doing to ensure I am doing correctly

Cons

I have nothing negative to say about it, like I said earlier switched from ADP because their customer service was the worst, you would never speak to the same person twice ever! With paychex we have a dedicated team to us, 9 times out of 10 I speak to the same rep every time. It makes the ease of doing something as important as payroll with more confidence because the repore you have with customer service

Review Source

VR

Verified Reviewer  
Co-Founder  
Accounting  
Used the software for: Less than 6 months

### "Professional payroll software"

January 13, 2019

4.0

Paychex Flex is reliable and trustworthy software which helps you check payroll details, update timesheets, W2 / taxation details easily and also many other features.

Pros

Paychex Flesx is secured and secures your information making it trustworthy. It is easy to use and there are tutorials which help you understand the software. Always user friendly and has great customer support team.

Cons

Entering 'modifying times' can be difficult to figure out. It also has very annoying and time consuming updates.

Review Source

Jeff D.  
VP Engineering Applied IoT  
Construction  
Used the software for: 6-12 months

### "What a mess"

September 12, 2018

1.0

The tool itself is pretty good. They will try to upsell you in a number of areas. I found overall service integrity of the company the key issue and im still struggling through a number of issues nearly 6 months after discontinuance. If you have an issue, escalation is nearly impossible.

Pros

It was easy to set up and execute routinely for every payroll.

Cons

Backend processes failed a number of times. I received letters from the IRS due to inaction by Paychex and they kept on billing me well after I'd discontinued services.

Review Source

JP

Jane P.  
Therapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Do not like"

October 11, 2020

2.0

Pros

I really dislike this program. I wish my agency used something else.

Cons

The clock in feature is so glitchy and the mobile app is pretty much useless.

Review Source

ML

Michelle L.  
Business Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "I do not recommend"

July 17, 2019

1.0

My experience with Paychex Flex has not been a positive one

Pros

The only thing I will say positive about this is that if you have no clue what you are doing, this MAY be helpful. But please consult a professional to help you instead.

Cons

Most of the "customer service" employees have no payroll or accounting background, they do not understand payroll law or how things effect paychecks. They either give you an I DON'T KNOW answer or they end up screwing up your payroll entirely. I have had several get audited because of errors in employees deductions and them changing their software not understanding the ramifications of what they are changing. They also (at their own free will) decided to change our coding for worker's compensation, which gave us a HUGE premium increase. They had no idea what they have done.

Review Source

AB

Amber B.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Great Platform"

January 2, 2024

5.0

Pros

It is very easy to navigate and find answers.

Cons

Sometimes the pop ups prevent you form moving forward on a task.

Review Source

ED

Erin D.  
HR & Benefits Manager  
  
Used the software for: 1-2 years

### "Enjoyed one access point and changes were made across the board"

January 12, 2018

3.0

Pros

Really liked have Payroll, Time and Attendance and HR through one system where updates only needed to be made once. Employees gave good feedback on HR side of paychex, easy to get stubs and W2's.

Cons

I preferred one contact for our account versus a 1-800 number where it was someone new every time. I understand what the goal was though.

Review Source

NP

Nuage P.  
Owner  
Construction  
Used the software for: 2+ years

### "Not Worth the Money"

May 2, 2019

3.0

Pros

I had a really great rep that was still with the company for 2yrs. Normally, the reps change every 6mths-1yr.

Cons

Not very user friendly, hard to navigate, limited, and way over priced.

Review Source

DD

Debbie D.  
Office Administrator  
  
Used the software for: 2+ years

### "Overall, it's very good software"

May 22, 2018

5.0

Pros

It is very convenient to be able to log in any time and perform tasks when it's the best time for me. I frequently work remotely and am easily able to access the website from any computer with internet access.

Cons

I wish the program would let me stay logged in longer with no activity because it takes a while to go back through the 4 step log in to get back into the software.

Review Source

PB

Paola B.  
Ufficio Amministrazione  
Hospitality  
Used the software for: 6-12 months

### "Direi buono"

July 21, 2023

4.0

Pros

Ho usato questo software per un po' di mesi e ho gestito molto bene le buste paga

Cons

Tra gli inconvenienti direi che non è sempre molto intuitivo

Review Source

KY

Ken Y.  
Office Manager  
Telecommunications  
Used the software for: Less than 6 months

### "New User"

March 22, 2022

5.0

Seems to work. I am user and not really one who uses it for management or input.

Pros

Dashboard for quick looks and navigation. Paystub review, with historical, is nice

Cons

The whole time tracking and forecasting is a bit weird. I am sure it is fine, but as a new user I am just a bit lost with that.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[TimeSolv Legal Billing](https://www.capterra.com/p/76729/TimeSolv-Legal-Billing/)

Corporate desicion.

Review Source

VR

Verified Reviewer  
FP&A Manager  
Retail  
Used the software for: 1-2 years

### "Paychex Flex"

February 15, 2019

5.0

Simple and cheap compare to others out there.

Pros

PayChex Flex allows me to manage all of our HR functions in one easy to use platform. It combines pay stubs, vacations, and benefits administrations in a simple to use dashboard.

Cons

The vacation administration module is a bit cumbersome and can use a UI makeover.

Review Source

TF

Teena F.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Ease of Paychex"

December 13, 2023

4.0

Pros

Ease of seeing taxes being paid and reliable payroll processing

Cons

It was hard to initially get set up. Once set up it was fine

Review Source

panashe B.  
IT Specialist  
Human Resources  
Used the software for: I used a free trial

### "Review"

October 30, 2023

5.0

Pros

PayFlex impressed me with easy expense tracking and insightful budgeting features.

Cons

'ts hard to assess long-term usability in just a week, and the premium pricing might be a concern for budget-conscious users.

Review Source

mL

marlene L.  
customer service / sales  
Automotive  
Used the software for: 2+ years

### "Paychex Flex user"

April 23, 2021

5.0

Anything that you need to lookup on Paychex Flex, whether it be a check stub, tax forms, or even personal payroll information, you can do it on this software.

Pros

This software is one of the easiest that I have ever had to use for my payroll needs. The company I work for chose Paychex for our payroll company and I am glad they did.

Cons

In the 2+ years that we have used Paychex for our payroll, I have not had any issues or found anything that I dislike about them.

Review Source

VR

Verified Reviewer  
Director of Operations/Marketing Director  
Events Services  
Used the software for: 1-2 years

### "Good but can be glitchy. "

April 17, 2018

4.0

Pros

I like that this paychex flex allows me to enter all of our own payroll and to manage our employees and subcontractors.

Cons

It often takes a very long time to load and it was not easy to get setup with the fields we needed in the run payroll screen as we have both contractors and employees.

Review Source

DF

Dennis F.  
Technology Services Officer  
  
Used the software for: 1-2 years

### "Manage your time and employees time effectively and efficiently!"

May 16, 2018

4.0

Pros

Email notifications for time off and other functions. Security with multifactor authentication and ability to recognize primary computer used for this application.

Cons

As a new manager, I found it a little cumbersome to switch from my employee(s) I manage to just my account but hopefully future enhancements will make this easier.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Real Estate  
Used the software for: 1-2 years

### "Easy to use, could have more functionality"

March 14, 2022

4.0

Pros

It is easy to use. The features are all laid out in an simple format.

Cons

The retirement portal offers very little information and makes it challenging to track investments.

Review Source

JM

Jessica M.  
Human Resources Administrator  
Machinery  
Used the software for: 2+ years

### "Very user friendly software. The dashboard is easy to navigate to all aspects."

March 23, 2018

5.0

Pros

Everything is just a click or drop down menu away. A library of past reports, whether it be a W2, tax return, or check stub, are all available to you in the reports section. I work for a business that has several separate companies under one parent company. I have one login to gain access to all the reports I would ever need when an employee comes in with a concern. It is actually quicker to login and get what I need rather than thumbing through file cabinets.

Cons

Everything is internet server based..... no go around that. Having a business in a remote area, you don't always have the best internet connection. Every once in a while my system will hang while trying to download some larger reports.

Review Source

TW

Tamara W.  
General Counsel  
Construction  
Used the software for: 1-2 years

### "Convenience At Its Best "

August 22, 2019

5.0

Pros

My employer uses Paychex to process payroll and each employee is able to access his or her payroll records via Paychex Flex. I love the convenience of being able to access paystubs and W-2s at anytime without having to request them from HR or keep track of a bunch of paper. The software is extremely user friendly ; I use it every week and have had no issues navigating it. It also has a calendar that you can view once signed into your account and provides notifications for the user's birthday and work anniversary.

Cons

I honestly have not encountered anything that I dislike about the software. As an employee, it has provided everything that I needed.

Review Source

VR

Verified Reviewer  
Administrative and Support Specialist  
Financial Services  
Used the software for: 1-2 years

### "We use paychex and so far it seems good"

October 3, 2018

4.0

Pros

I like that I can see all my paperwork and info for multiple jobs with one login. I have 2 jobs so I can see both paystubs/w-2s/etc all in one place which I like. Plus, my 401k information and my FSA is all done through paychex flex so its nice to have it in one place.

Cons

I feel like the interface is a little hard to maneuver. I know we have a lot of capabilities but I have no idea how to use them. Getting to my 401k and trying to change/analyze it is a little hard and I am a pretty tech savy person.

Review Source

VR

Verified Reviewer  
server  
Food & Beverages  
Used the software for: 6-12 months

### "Past Pay app for past employer"

January 15, 2020

5.0

Its useful and recommend this for businesses that deal with tips being paid daily or quick payments

Pros

How quick and easy it made getting paid my tips from work or paycheck. I had the tips on my card as soon as I clocked out from work.

Cons

The fees and not having many atms I could go to without paying fee for using out of network atm. i wish there was more locations for needing to remove ur money without paying the atm fee for the atm network and paychex flax fee they charged to access my own money.

Review Source

KB

Kumiko B.  
Human Resources Manager  
  
Used the software for: 2+ years

### "Their system is user friendly "

November 9, 2017

4.0

Pros

It's very easy to use and not complicated like another system. They also have a lot of useful features and custom reporting that I use a lot.

Cons

They kept changing customer service representative. I've has some good ones but some are not trained. Also, when they are out, they leave me hanging. No back up and I have to call general 1800 customer service.

Review Source

MJ

Matt J.  
President  
  
Used the software for: 2+ years

### "Payroll Software"

April 10, 2018

4.0

Pros

Pyachex software has been very helpful in managing our hourly employees time clocks and payroll. It allows us to ensure that we have everyone clocking in on-time and we are withholding the proper amount from each paycheck.

Cons

The sales representative for our software is not very easily accessible and it takes a little bit of time to get in touch with them.

Review Source

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