# Page 34 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 34 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 34 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 826-850 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KL

Kristy L.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "switched to a new payroll company"

December 9, 2022

4.0

Pros

I felt confident with all tax compliance and reporting

Cons

Poor customer service, made me feel like i was bothering them whenever i called with a question. Very pricey

Reason for choosing Paychex Flex

I have since switched from Paychex to Gusto

Review Source

SY

Susan Y.  
HR Generalist  
Computer Software  
Used the software for: 2+ years

### "They make updates often and sometimes info will disappear."

June 7, 2017

3.0

The ease of running payroll.

Pros

Payroll is easy to use. There isn't a whole lot to do once it's set up. The reports are easy to run and some you can customize.

Cons

It changes a lot and sometimes information that you entered changes or disappears altogether. Sometimes taxes for employees in another state are removed or added without me even logging into Paychex.

Review Source

AJ

Ashley J.  
Insurance  
Insurance  
Used the software for: 1-2 years

### "Nice app "

November 16, 2022

3.0

Pros

I liked how accurate everything was will I used it.

Cons

I sometimes so laggy connection so I would have to close app and start over.

Review Source

TB

Timothy B.  
Field IT Tech  
Information Technology and Services  
Used the software for: 1-2 years

### "Love it."

July 23, 2019

5.0

Loved this way more than ADP's app. Its cleaner, easier to use and straight to the point. You dont get lost in menus or logged out every 2 minutes on this app.

Pros

Very easy to navigate - There's no guessing or anything, everything is just right there, plain and simple.

Cons

Cant think of anything I did not like. Everything works really way and is very helpful.

Review Source

Laykin B.  
Sole proprietor  
Consumer Services  
Used the software for: Less than 6 months

### "Paychex Flex is a good software for payroll management. "

August 20, 2022

4.0

Overall Paychex Flex is good for payroll if you have 5 or more employees.

Pros

Direct Deposit of pay checks is one of paychex Flex best features.

Cons

The add-ons could be less expensive and technical support could be better.

Review Source

KD

Karim D.  
Directeur Marketing  
Telecommunications  
Used the software for: 2+ years

### "Le meilleur"

April 1, 2023

5.0

Pros

Depuis que je suis avec logiciel je ne rencontre aucun problème et si il y en a moi je n'ai pas connu cela

Cons

Jusque là je n'ai pas trouvé d'inconvénients jusque là

Review Source

JL

Judy L.  
Director of Finance  
Online Media  
Used the software for: 2+ years

### "Paychex Flex Payroll Process"

January 3, 2024

4.0

The overall experience is fine and less problem so far.

Pros

Payroll self-process, and reports generated

Cons

Not sure what's the like least, maybe Time records

Review Source

LM

Liberty M.  
salesman  
Automotive  
Used the software for: 6-12 months

### "great app!"

November 25, 2023

5.0

Pros

works well and interstates everything we need with the company

Cons

i don’t have any complaints it works the way i nesd

Review Source

LG

Lynn G.  
HR Coordinator  
Computer Software  
Used the software for: 2+ years

### "Tried and true payroll system"

May 16, 2018

5.0

Overall, a great product that our operations team highly recommends!

Pros

As an HR Coordinator, we have worked with our Finance team to coordinate pay roll twice a month. Paychex has proven to be a reliable payroll system. Our finance team also loves their excellent customer service. They have used Paychex for years and will continue to do so.

Cons

From the HR side, Paychex does not integrate with our most current HRIS system, Bamboo HR. Bamboo is working with us on the backend, but it is still a minor inconvenience.

Review Source

KP

Kameron P.  
IT Specialist  
Real Estate  
Used the software for: 2+ years

### "Solid Product"

September 11, 2019

4.0

Pros

This product has an easy to use interface and great up-time.

Cons

Maintenance windows seem to be during business hours so from time to time we have downtime.

Review Source

SB

Sarah B.  
Teacher  
Education Management  
Used the software for: 2+ years

### "As a user, no complaints! "

October 3, 2022

5.0

Pros

I really liked how easy the app/ computer set up was. I could always find my benefits and had no issues tracking time.

Cons

The sign in feature was clunky. I was glad they wanted passwords to be safe but I had to keep resetting them

Review Source

AJ

Amanda J.  
Controller  
Accounting  
Used the software for: Less than 6 months

### "Paycheck Flex Can't Be Beat "

December 5, 2022

5.0

I love this so much because I feel like it is so easy for people to use (which is important- another client uses ADP and I find it so confusing when it comes to pulling certain reports that I always felt frustrated using it, but Paychex you can just search for what you need even which is amazing/time saving!!)

Pros

The reporting is amazing- everything you need by just a click of the button for your clients. One of the CFO's I assist uses this software for payroll and I find it amazing that so much of the information she needs can be obtained so easily and is automatically generated by Paychex each month. It saves so much time on accounting!

Cons

Every time you login (even if you verify your device) it still sends a code to other users to verify which is a pain.

Review Source

PJ

PAMELA J.  
DIR. OF HUMAN RESOURCES  
  
Used the software for: 1-2 years

### "PayChex Flex in Relation to Mid-Size Groups"

July 11, 2017

3.0

N/A

Pros

Quick set-up for small business needs in regards to processing simple payroll performance. Geo-Fencing set-up is functional and a great concept, but unreliable..

Cons

Severely manual from an employer perspective. Not functional for the needs of a mid-size group. Not integration compatibilities through silos for benefits, recruitment, or talent mgmt. Too many system updates interrupting daily office functions. System malfunctions weekly under Time & Attendance. (Overall, not that reliable)

Review Source

BT

Bridget T.  
HR  
Human Resources  
Used the software for: 1-2 years

### "Terribel year"

October 15, 2019

1.0

We had a terrible experience

Pros

it was easy to manuever through, and find reports

Cons

everthing else was terrible with paychex

Review Source

JD

Justin D.  
Consultant  
Construction  
Used the software for: 1-2 years

### "Perfect!"

November 20, 2023

5.0

Pros

For a smaller company like mine, it did everything we needed to stay organized and on track.

Cons

So much you can do from an admin side but as a user, it was great.

Review Source

AI

Arnaud I.  
Ceo  
Computer & Network Security  
Used the software for: 6-12 months

### "Ceo"

May 23, 2022

5.0

I think that among thé software that is in this area hé is one of the 5 first

Pros

It is software that helps salaries, management of human resources and reduce normal working hours

Cons

The problem with this software is that it is not too suitable with thé features of other software. Who are in this area

Reason for choosing Paychex Flex

We are one of the best

Review Source

JL

Jilong L.  
Senior Software Engineer  
Biotechnology  
Used the software for: 1-2 years

### "A great platform"

September 6, 2022

5.0

Pros

I have used Paychex Flex for almost two years before and I really loved it! The web site of Paychex Flex is designed very well and it is really cute! The layout, font and color are awesome.

Cons

Our organization stopped using Paychex Flex for some reasons. I hope that Paychex Flex could improve its service and be more successful in the future.

Review Source

Jeremy C.  
Franchisee  
Consumer Services  
Used the software for: 1-2 years

### "Convenient, efficient, good service"

October 8, 2018

5.0

Pros

I have a dedicated rep who's usually available to answer any questions, make adjustments on my account, etc.

Cons

I've been using PayChex for over a year and haven't had many issues, but sometimes I feel like I'm paying extra for the convenience of a large 1 stop shop

Review Source

VR

Verified Reviewer  
IT Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Stalwart Payroll Software for Small Businesses"

April 26, 2019

5.0

We switched from another Payroll provider who we were with for over 4 years and had become too tolerant of their poor customer service. Paychex is great and their Software is great too.

Pros

\- Friendly and courteous Customer Service - Easy on the eyes interface. - Great value for your money. - Helps you keep stay compliant with Tax filings, etc.

Cons

The interface is not extremely intuitive and takes a little hand holding/training. Once you know what's where, its fairly easy to find all the information.

Review Source

KD

Karen D.  
HR Consultant  
Human Resources  
Used the software for: 6-12 months

### "Who is my contact?"

February 1, 2019

3.0

Customer service is less than optimal. We do have a dedicated CSR, but she doesn't ever answer the phone. When she responds by e-mail, she doesn't answer the right question. Frustrating!

Pros

We use Paychex for processing payroll and payroll and it works well for that. As long as I don't need anything special, it's just fine.

Cons

Paychex offers a lot of different products, but it's hard to figure out who to talk to about the different products. The sales teams are not connected. I wanted an easy, all-in-one, integrated solution for HRIS, 401k, ATS, and payroll. It took lots of phone calls and several months of running around before I found out I didn't want their various products.

Review Source

PQ

Patrick Q.  
Credit Analyst  
Consumer Goods  
Used the software for: 2+ years

### "Paychex Review"

July 25, 2023

4.0

Pros

The ability to have the app on my phone to also keep track of timesheet

Cons

I am just the user of it. So, nothing bad to say.

Review Source

VR

Verified Reviewer  
Manager  
Machinery  
Used the software for: 2+ years

### "Paychex Flex is accessible "

October 27, 2022

5.0

Pros

Easy to use system, one of our favorite parts is the ability for employees to access their own payroll information by logging in. This allows them to monitor their own hours, pay etc and ends up saving time!

Cons

Initial integration was a little bit of a task but after that everything moved smoothly!

Review Source

MG

MARLY G.  
HR / Payroll  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Rolled out upgrade that doesn't work"

September 26, 2018

4.0

Working with Paycheck and doing only essentially data entry and payroll is usually very enjoyable. Mostly positive things to say about tech support. We don't use this for keeping our timecards so I manually input our hours and checks.

Pros

For simple data entry and payroll this software is easy breezy.

Cons

When getting into reports or anything that you have not done before the help button is either just a jpeg or the program doesn;t work in Chrome. I haven't tried it in another browswer. They recently rolled out new a software upgrade that is unusable because the buttons are grayed out and the tech support acknowledged that. Their saving grace is that the tech support is pretty good as long as you get them within business hours.

Review Source

Mohamed O.  
Services Desk  
Information Technology and Services  
Used the software for: 6-12 months

### "PayChex"

August 5, 2019

5.0

Pros

Great design, very simple and easy to use. I love the iPhone app i can easily access my paycheck and check my PTO hours.

Cons

No issue with PayChex it does what it suppose to do

Switched from

[SurePayroll](https://www.capterra.com/p/225706/SurePayroll/)

the company that I work for decision

Review Source

VR

Verified Reviewer  
Office/Marketing Manager  
Accounting  
Used the software for: 2+ years

### "Easy use"

November 6, 2018

5.0

Pros

It is easy to view your check current or past!

Cons

Don't have any cons or dislikes about this at the time.

Review Source

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