# Page 35 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 35 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 35 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 851-875 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AR

Aleesha R.  
Customer Experience  
Primary/Secondary Education  
Used the software for: 1-2 years

### "One of the best payroll services. If you are looking for convenience this is it!"

August 14, 2018

4.0

Pros

I love being able to have access to my payroll at anytime. Not only do you have access to your time sheet but you have access to your paycheck stubs, request time off, and tax information.

Cons

Paychex Flex tends to have a lot of bugs with the site. You can frequently get error messages, or the webpage times out. One of the worst experiences I have had with Paychex is the program not recognizing punches. Which can be detrimental for employee's whose metrics are based off of attendance.

Review Source

VR

Verified Reviewer  
Firearms Sales Associate  
Sporting Goods  
Used the software for: 6-12 months

### "Easy to access Paystubs, Tax Records and More!"

December 31, 2020

5.0

Paychex flex makes it easy for employees to manage and monitor their pay!

Pros

As an employee I love having access to Paychex Flex, I can see my paystubs on payday, alter my employee information and my direct deposit details. I also like being able to access to electronic W2's as they tend to be faster.

Cons

SMS 2 factor authentication is not secure and they basically force it on which is less than thrilling but better than nothing.

Review Source

EM

Erin M.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Heaven sent"

July 29, 2019

5.0

Pros

Ease of use... Also, everything is stored in one place. No paper needed!

Cons

Honestly, I wish I had more time to just go in and look around.

Review Source

KW

Karen W.  
Director of Operations  
Management Consulting  
Used the software for: 1-2 years

### "Convenience for small companies with 401k plans"

February 9, 2016

4.5

Pros

Recently, I've been shopping other vendors for alternatives. There are two things that Paychex does that other vendors seem to fail to deliver. One is the Washington State L&I taxes, the other is good integration with our 401k through Fidelity. For a small company, where I am doing all the HR, IT, compliance, and client service, being able to wrap all of these things together and still get an extremely competitive price has been a key driver in us sticking with them.

Cons

Sometimes, the customer service can be inconsistent. If something goes sideways, this can be difficult. It doesn't effect 95% of what we do. Additionally, if you have unusual entries for payroll, it can be difficult to figure out how to enter something properly. The help menus are not that great. However, if you call them up, they are good about walking you through what you need to do.

Review Source

PS

Pooja S.  
HR  
Human Resources  
Used the software for: 6-12 months

### "Run your payroll with Paychex"

November 28, 2018

5.0

Pros

I have used this product while i was working with US based client. They have norms per state and this product really helped me to run payroll easily for consultants who were located in different states and they had their different norms. One of the most easiest products which could help a company to easily run their payrolls.

Cons

Cons as such i don't remember but yeah sometimes, the system used to crash due to high end task on the task manager.

Review Source

VR

Verified Reviewer  
Operations Data Analyst  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A simple time card solution "

November 27, 2018

4.0

Pros

There is an ease of use at having all your time card info at the ready.

Cons

The 'remember me' function can be a bit of a hindrance. It allows you to check to remember your credentials on your device but still forces you to input a texted security code.

Review Source

VR

Verified Reviewer  
Graduate Research Assistant  
Higher Education  
Used the software for: 2+ years

### "Great way to manage my paycheck"

October 9, 2018

5.0

Pros

Layout of the software was extremely easy to understand

Cons

Some capabilities that I needed were hidden and it took me a while to find them

Review Source

PM

PAMELA M.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Paychex is a one stop all inclusive payroll and HR package. "

July 6, 2018

5.0

Saves lots of time when completing payroll.

Pros

If you have multiple locations, this is the best way to track attendance etc. Tracks time off request for all staff levels. Ability to store HR documents for staff members online.

Cons

Downtime or system issue that cause clock in/out staff problems. Entering payroll is a bit of a challenge.

Review Source

RS

Rebecca S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Amazing Customer Service & Affordable "

January 5, 2021

5.0

Highly recommended company! Easy to work with and very affordable for a small business owner.

Pros

\[SENSITIVE CONTENT HIDDEN\] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.

Cons

I had a few glitches with miscommunication with someone servicing my account but \[SENSITIVE CONTENT HIDDEN\] was there to instantly rectify the mistake.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

Less expensive. Received immediate contact from a live person to inquire vs having to set up an appointment via email.

Review Source

RW

Rachel W.  
Human Resources Manager  
  
Used the software for: 2+ years

### "User friendly with great reporting"

December 12, 2017

5.0

Simple and detailed reports, easy payroll submission, paperless payroll.

Pros

Extremely easy to use. Offers a variety of reports. Our company was able to go paperless with Paychex by allowing our employees to view their paystubs and tax forms on the phone app. If you call the customer service main line, you can usually get through to someone quickly. If your Account Rep is not available, you can get general assistance from another Customer Service Rep.

Cons

I can't think of anything I would change about the software itself, but we are not happy with our assigned Account Rep with Paychex. There have been multiple errors to that could have been avoided if she had more attention to detail.

Review Source

WD

Whitney D.  
HR Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Paychex is too old school for this girl"

February 7, 2021

3.0

Its very old school and needs to update their systems to be more like there competitors.

Pros

The payroll piece is pretty easy to use and managing of clocking in and out is very easy as well.

Cons

I've used ADP for 6 years and I was very used to the manual process's (meaning that I can do literally anything in the system without help of any customer service person). Then I started a new job where they use PayChex, talk about old and outdated. I hate that I literally have to ask someone to change the taxes for one of our employees and I can't do it myself. Also the Customer service takes forever to get back to you.

Review Source

RC

Rod C.  
Finance Controller  
Chemicals  
Used the software for: 2+ years

### "Disappointing Customer Service"

May 12, 2023

1.0

Disappointing experience - unresponsive customer service, and very expensive.I moved to OnPay, which was significantly better all round.

Pros

It's a payroll system. That's the only good thing I can say.

Cons

Customer Services are very unresponsive.

Review Source

Alison K.  
HR Manager  
  
Used the software for: 2+ years

### "Paychex Flex is very easy to use"

February 15, 2018

5.0

Pros

I'm glad that I can help myself to so many features and run my own reports when needed. We report our payroll by phone, so this saves time during calls. Our setup allows the best of both options -- getting personal help during calls but the ability to make updates independently.

Cons

Some features seem "hidden" and could be more streamlined. But once I found them, it was no problem. More recent updates have improved user-friendlieness.

Review Source

MW

Marlee W.  
Service Support Dorector  
Hospital & Health Care  
Used the software for: I used a free trial

### "Staff love it! "

December 1, 2022

5.0

Pros

This has worked for staffing crisis the motivation that you are paid after your shift has worked so much.

Cons

Unfortunately staff must wait for stipends that we have as we are not able to send this with hours worked

Review Source

KM

Kelly M.  
RSO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Paycheck Flex - all in one place"

February 25, 2020

4.0

Pros

I love that I have one login for several different services, we have used multiple platforms before , one for hiring, one for benefits, one for payroll - it’s all in one place which is a time saver

Cons

I have nothing bad to say about paychex flex

Review Source

J Shawn C.  
Delivery Driver  
Internet  
Used the software for: Less than 6 months

### "Very good accounting tool"

September 13, 2022

5.0

Very simply a great experience with Paychex Flex.

Pros

It is such a simple, yet powerful, software that can easily smooth line the process of payroll for accounting and management purposes.

Cons

It took some time to get used to but when you do, it flows with ease.

Review Source

KT

Kelsey T.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Paychex is a great timecard solution"

July 24, 2018

5.0

It works great for our office!

Pros

It is easy to use, provides accuracy for employees, and has all the features that we would need for a time card solution. It makes the administrative work easier.

Cons

At times, if there is an error, it can be lengthy to fix and only an administrator can do so, the staff cannot correct them.

Review Source

VR

Verified Reviewer  
Church Administrator  
Religious Institutions  
Used the software for: 6-12 months

### "I like the ease of being able to sign in at any given time and have access to information at my finger"

March 23, 2018

4.0

Quick and easy access to forms for employees--especially past pay stubs!

Pros

I really like being able to have easy access to individual reports for people so that I can locate and print THE form I need and not a batch of 15 when I only need one!

Cons

It takes me a while to figure out where things are located on the site and are not always in a logical location. If there is a "search" bar, I am not familiar with it.

Review Source

SS

Sidney S.  
Student  
E-Learning  
Used the software for: 1-2 years

### "Simple & Easy!"

December 9, 2021

5.0

Pros

Paychex Flex is simple and easy to use and even offers a mobile app! It is easy to clock in/out, review recorded time, and access paystubs and tax forms. It is also easy to complete and view previous performance reviews.

Cons

I have had some issues in the past with glitching of the time and attendance portal, but the issues were resolved in a timely manner and I have not had it happen again.

Review Source

VR

Verified Reviewer  
Accountant  
Law Practice  
Used the software for: 2+ years

### "Pricy, but comprehensive option"

January 9, 2022

5.0

Pros

I like that it is very user friendly, comprehensive including HR and 401k options

Cons

Pretty pricey. We also got convinced to switch to the HR package, to "save fees" as we would get a discount, but we ended up paying even more. Our option doesn't go with Quickbooks either as opposed to many other payroll software where you can take the journal entries.

Review Source

GK

Gennadiy K.  
Electronic Tech  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Called many times, spend every time 45- 60 minutes, nobody pick up the phone"

January 24, 2023

3.0

Not easy to use, no support at all

Pros

Not easy to apply for benefit, still have question- no support!

Cons

Need correct phone number and someone responds and pick up phone!!!

Review Source

MC

Muhib C.  
Software Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Paychex Flex review"

February 27, 2019

5.0

This is a industry standard Payroll management software with user friendly interface. New employee can be enrolled easily. I recommend this software.

Pros

I can easily find paystubs and get notification whenever there is any outage. In addition, all tax documents are available on time without any delay. Also, tax withheld amount is always correct.

Cons

Sometimes, without employer notification can't update direct deposit information by myself. Also, 401 K contribution notification is not always promising.

Review Source

RW

Rose W.  
OWNER  
Machinery  
Used the software for: 1-2 years

### "HELPING ME MAKE THINGS EASY"

December 20, 2023

5.0

Pros

TO BE ABLE TO CONTACT A PERSON OR ON MY STAFF TO GET ITEMS RESOLVED

Cons

DON'T BELIEVE I HAVE ONE PRODUCT THAT'S NOT EASY

Review Source

VR

Verified Reviewer  
HR Administrator  
Accounting  
Used the software for: 6-12 months

### "Easy to use but lots of bugs"

August 13, 2019

2.0

Pros

Ease of use and set up for users. Not much training needed to be done-it is a pretty straightforward software.

Cons

Lots of bugs and lagging on the website. Also not a lot of reporting functionality as one would like or sometimes need.

Review Source

Alexandria W.  
Front Desk  
  
Used the software for: 1-2 years

### "Paychex Flex makes a confusing detail in the day to day work EASY!"

May 10, 2018

5.0

Pros

I love that I am able to do my own payroll and manage the HR aspect of my office. We are a small practice so there is no need for an HR position. Paychex makes things so easy by having everything I might need in the same place. Employee benefits, time & attendance, and hiring help. Paychex also offer 24/7 support for when we have any questions about our products. The employees especially love to have the mobile app on their phone to access all of their information.

Cons

Sometimes if employee cancellations are needed the paperwork is very lengthy and takes awhile to process.

Review Source

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