# Page 36 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 36 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 36 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 876-900 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PR

Pavan R.  
IT Manager  
  
Used the software for: 1-2 years

### "Over all its a good tool for multiple entities"

June 11, 2017

4.0

Pros

The easy-to-use & customer support are fantastic. Just a call & they would get it done very fast. The tool is light & fast to use.

Cons

Still need some improvement with functionality. They should sort out the Flash plug-in issues & alot of mobile platforms wont support it.

Review Source

VR

Verified Reviewer  
Web Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Easy To Use"

November 1, 2022

5.0

Pros

Paychex Flex allows easy processing of payroll. Also allows us to easily manage other employee data

Cons

Wish there was a dashboard where employees could see an overview of PTO, sick days, vacation days, etc. Instead of having to read that information from their pay stub

Review Source

JC

Jennifer C.  
Office Manager  
Maritime  
Used the software for: 1-2 years

### "Convient and easy to use!"

June 9, 2017

5.0

No more issues with payroll everything runs smooth now.

Pros

I personally like how quickly you can enter everything in along with checking all employees hours ( especially when you have a lot to go through). They also are good at reminding you to put it through or let you know to get it in earlier if there is a holiday.

Cons

We have a different schedule then most companies and its hard to integrate that in with Paychex so we do it separately. Other then that I have no cons.

Review Source

Shreejit B.  
Graduate Research And Teaching Assistant  
Higher Education  
Used the software for: I used a free trial

### "Paycheck Flex is good for a large company"

December 16, 2019

4.0

We used this as a free trial. We found it has services to suit for businesses of different sizes. In our small company however, we found Gusto was a better fit and more cost effective. Your mileage may vary.

Pros

This is an excellent payroll service for a large company. It allows your payee to choose form of payment-direct deposit or paper check. It also keeps a good record of everything, and dashboard and customer service are better than its competitor Gusto.

Cons

It's not cost efficient for small companies. Also there is sometimes so much info available for our payroll that it can get slow finding what I precisely need.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Review Source

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 2+ years

### "Easy to get started. Higher costs than competitive products."

December 6, 2018

3.0

Pros

Paychex representative makes it easy to get started.

Cons

Confusing UI. Inflexible run schedule. Higher costs.

Review Source

MB

Michael B.  
VP HR  
Hospitality  
Used the software for: 1-2 years

### "Good for smaller sized companies"

July 13, 2018

4.0

Good processor for companies with under 1000 employees with simple payroll rules. Customer service was one of their strong points.

Pros

The features are easy enough to use with an intuitive design. The payroll processing was super fast with them with delivery typically the next day.

Cons

Their system is not one database. Things need to update from new hire to payroll to benefits. If you use them as your benefits broker, the information was never correct in what was given to the vendors.

Review Source

VR

Verified Reviewer  
Owner  
Construction  
Used the software for: 6-12 months

### "Fine until there is a problem"

March 5, 2024

1.0

Terrible, no one is interested in sorting out the problem.

Pros

Weekly payroll is easy and I haven't had any problems with this.

Cons

Paychex failed to send in a second-quarter tax report, I now have $1000's of penalties and interest. It's been over a month since reporting the problem and they still haven't gotten back to me.

Review Source

KH

Kevin H.  
IT DIrector  
Law Practice  
Used the software for: 2+ years

### "A solid product"

August 23, 2019

5.0

It has been used to provide an alternative means of completing employee evaluations that removes some workload from the IT department.

Pros

There are options for setting up employee evaluations, clear reporting options, and configuring custom fields that you may need to track for your staff. You can also setup restrictions so that only certain IPs can access the site.

Cons

We have had occasional downtime, and slow load times that can hinder staff from clocking in or out when they need to.

Review Source

NM

Nicole M.  
Receptionist  
  
Used the software for: 2+ years

### "Paychex review"

August 10, 2018

5.0

Pros

EASY EASY EASY! you get your client id, sign in with username and password and simply clock in, clock out, lunch, or break! Also very user friendly with submitting time off request.

Cons

I have no complaints of this product as of yet and I have been using it for 5 years! I hope to not find one either!

Review Source

NT

Neal T.  
Senior Director, Human Resources  
Food & Beverages  
Used the software for: 2+ years

### "While we haven't yet begun with the Flex version of the software, we have been very disappointed with the overall customer service provided."

November 8, 2017

3.0

In general, the largest concern is the poor customer service we have experienced.

Pros

The software provides for very minimal downtime. Reports are easy to set-up and run automatically without errors.

Cons

Preview does not always interface seamlessly with HRO. Changes made in either system do not always transfer correctly.

Review Source

Kristen H.  
Registrar & Director of Academic Services  
  
Used the software for: 1-2 years

### "Great tool for managers"

May 7, 2018

4.0

Having all of the information about my personal payroll and management of my employees in one place has been very helpful.

Pros

As a manager I have enjoyed using this software to track time off, continuous performance feedback notes and the reminder about anniversaries and birthdays are really helpful! As an employee, it is really nice to have all of my payroll information in one place and be able to check how many vacation and sick hours I currently have and tax information etc..

Cons

The system sometimes is fairly 'deep', requiring several clicks to get into the particular area I am needing.

Review Source

DD

Daniel D.  
Owner  
Chemicals  
Used the software for: 6-12 months

### "Just OK"

June 11, 2023

3.0

Not good starting with the customer service

Pros

Clocking in & outside easy but navigating the site stinks.

Cons

Everything, except what I already mentioned above.

Review Source

JG

John G.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Stay away!"

July 27, 2021

1.0

After constantly screwing up our payroll for a year, they offered us free services for another entire year, and I still turned them down, because their product and support is so bad it is not even worth using for free.

Pros

Nothing, every payroll had so many errors it was hard to believe.

Cons

Their account specialists were all clearly under-trained. We had errors on 24 out of 26 payrolls for the years. It took so much time to have them corrected. Our "assigned" specialist was seemingly never in the office, and we were always being shuffled to another point of contact. All of them failed to produce a correct payroll.

Review Source

NM

Nate M.  
HR/Marketing/IT  
Construction  
Used the software for: 6-12 months

### "Could be great"

June 24, 2019

3.0

It worked great for payroll, couldn't have been happier with that portion, but all the other features offered either were very buggy, or flat out just had issues, the email notification system still linked to the old software and wasn't allowing me to actually access any of the messages, so it became more hassle than it was worth

Pros

The paychex flex software has functionality of any payroll system service I have tried. And it allows you to have Payroll/Health and Benefits/Retirement all in one place. Allows easy access for the employees.

Cons

As it has had a complete overhaul there are still very many bugs, many features didn't work correctly or at all yet, the customer service was unable to answer many of my questions because the software is different on their end and wouldn't know the answer to how to solve it on the users end.

Review Source

Jonathan W.  
Environmental Scientist  
Environmental Services  
Used the software for: 1-2 years

### "It's A Decent System"

February 28, 2019

4.0

Pros

The website allows you to easily check paystubs and track how much you're getting paid per pay period.

Cons

Sometimes it can be difficult to work with customer service with issues, although I did not have to do this often.

Review Source

VR

Verified Reviewer  
Digital Media Designer  
  
Used the software for: 2+ years

### "Super esy for all my HR needs!"

May 4, 2018

5.0

Pros

My company uses this for our HR services and I have always had an enjoyable experience any time I need to log in and check for my time off balances, pay stubs etc. Great interface and very easy to use.

Cons

At one point a few months back, I was having issues logging in from the Chrome browser. I am not sure what the issue was, but it seems to have been fixed. This was inconvenient at a time where I really needed to log in and get some information.

Review Source

AV

Alexandra V.  
Project Coordinator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Paychex"

April 8, 2019

4.0

Pros

The best way to describe this software is "ok". The user design is ok, the features are ok, the organization is ok. The time and attendance functions are what I use the most frequently, and they're hard to acclimate to without being walked through it.

Cons

The mobile version and the app are practically unusable. Many pages don't function at all on mobile, and the conversion is not great for any of the pages.

Review Source

VR

Verified Reviewer  
Engineer  
  
Used the software for: 6-12 months

### "Very convenient and easy to use"

March 19, 2018

4.0

Mobile app is really handy

Pros

It's very easy to learn and use, and the mobile app is very handy when you're on the go. I also like the ability to look at your entire weeks hours whenever you want

Cons

Not really any cons when things are running smoothly. But things haven't always ran smoothly, every once and a while a time punch will get mixed up or I've been unable to access my hours before. All were resolved though.

Review Source

PD

Pamella D.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "I use PayChex Flex for payroll reports and for our retirement account and to track employees."

July 2, 2018

5.0

Information for our company's retirement account; tracking of our company's payroll; assistance and guidance with employee relations.

Pros

It is organized and user friendly. Our employees have no issues with locating what they need. I am able to navigate to locations and find what I need quickly. I also appreciate the extra level of security to access the site for company information. I also love the online HR library which is so helpful to me as an administrator/office manager.

Cons

I am not able to delete messages from the message board. Sometimes the site is slow to upload. It would be nice if there was an option to remove a reminder once it was completed.

Review Source

AC

Ashley C.  
Administrative Site Manager  
  
Used the software for: 2+ years

### "I use PayChex Flex to check my pay stubs and W-2 information."

January 16, 2018

5.0

The major benefit I get is keeping track of my money and knowing how much time off I have left. It's so easy to just look it up really quickly whenever I need it.

Pros

I really like that it keeps track of my pay stubs and most importantly, my time off. Because of the way time off is allocated at my company, sometimes I forget what I have available. And if I'm at home trying to plan a vacation, I can't always wait until I get to work to check with the Controller. Being able to log into PayChex makes it easy to check this information. I also know that in cases where proof of employment needs to shown, I can easily just pull up the information on my phone or computer.

Review Source

NM

Nicole M.  
Office manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Complicated payroll company "

March 24, 2019

3.0

Paychex did not work for a company, and we switched over to another payroll company that gave us more control over our payroll. We continue to use paychex for our 401(k) however we had issues with that too and switched everything over to the one payroll company.

Pros

In the beginning when we entered our payroll we had a really great representative who was very efficient, and she used to take our payroll over the phone every pay period

Cons

After we were established we were transferred to another representative, and our payroll never seemed to be right. We even started emailing the hours to try to avoid confusion, but it still did not help to correct the issue

Review Source

JO

Julianna O.  
Director of Client Experience  
Consumer Services  
Used the software for: 6-12 months

### "Does the job - no more no less"

March 24, 2021

4.0

It did the trick when we just needed to get paystubs and tax documents.

Pros

Paychex is easy to use and manages simple HR paperwork. However, it's easy to use because it has minimal features. It's easy to navigate, but that's because it can only do a few things and only has a few buttons. It can't manage time-off requests or PTO hours or really do much beyond paystubs and tax paperwork. Great if you just need something to give employees those documents but not helpful if you need anything else.

Cons

It had very minimal features. We quickly realized that we needed a more robust HR software that included PTO tracking, PTO request features, benefits information, HR information, and more options for employees and us the employer.

Review Source

JP

JENNIFER P.  
ADMIN  
Medical Practice  
Used the software for: 2+ years

### "PAYCHEX REVIEW"

May 29, 2018

4.0

Pros

EASY TO USE, EASY TO NAVIGATE, GIVES YOU ALL THE INFORMATION THAT YOU NEED FOR YOUR TAXES, PERSONAL INFORMATION AND PAY AND BACNK INFO.

Cons

IT FREEZES FROM TIME TO TIME, IT IS OFTEN NOT RESPONSIVE AND SAYS IT CAN'T FIND THE PAGE, AND TAKES TO LONG TO CLOCK YOU IN AFTER YOU SUBMIT THE TIME.

Review Source

sM

stephen M.  
franchise and corporate finance support coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Easy to use, all-inclusive payroll solution"

June 8, 2017

4.0

I recommend this payroll solution to any enterprise, large or small. The functionality and customer support provided with this product are second to none at a very reasonable price.

Pros

Paychex offers the most seamless payroll solution I've used to date. Tasks ranging from new employee entry to uploading time logs are made effortless. Paychex Customer service is equally amazing - our assigned representative is always within arm's reach to help when needed. It's a huge relief trusting that all employee salaries, tax withholdings, and deductions are being actively managed through a capable payroll solution.

Cons

The only downside to Paychex Flex is their reporting features. Some reports are hard to locate or can't be customized. After learning the system, though, I've learned to retrieve any necessary data with relative ease.

Review Source

RN

Rick N.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Got a F/T Payroll Administrator? Could be for you."

October 4, 2019

3.0

This was inherited from a parent organization, so it was chosen based on a much larger payroll size and probably more staff time dedicated to managing it. I'm sure there is functionality that would be useful for a larger organization, but for us (<10 full-time staff), it's way more complicated that is justified.

Pros

Captures taxation and other payroll adjustments automatically and handles the remittances for almost everything.

Cons

Hard to customize. The PDF reports are difficult to read on-screen--you really have to print them out to understand them. The Excel reports are nothing but unformatted data dump. They could have invested a little in making them readable.

Review Source

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