# Page 37 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 37 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 37 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 901-925 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Chief Operating Officer, and HIPAA Privacy Officer  
  
Used the software for: 6-12 months

### "Paychex Flex is a user-friendly way to view your paychecks."

July 2, 2018

4.0

Pros

The dashboard is incredibly easy to navigate, and all of the pertinent information about your time card is available and easy to find. No more paper paystubs! Everything is online and secure. Two-factor authentication keeps everything secure.

Cons

Viewing your retirement holdings is a bit difficult with Flex. It's hard to know how much was distributed and when.

Review Source

JT

John T.  
It manager/marketing  
Higher Education  
Used the software for: 6-12 months

### "Phenomenal software for time keeping and payroll"

January 9, 2023

5.0

Pros

Employees have really noticed the ease of the new Paychex flex system, and have also noticed how much easier it is for them to track benefits

Cons

It’s slightly more expensive than competitors but still worth it for employees satisfaction and ease.

Review Source

CM

Christine M.  
Treasurer  
Construction  
Used the software for: 2+ years

### "Payroll at your Fingertips"

July 17, 2019

5.0

Pros

I love the idea that I can do payroll from anywhere. I have been able to use it from my phone, ipad and desktop. Would recommend for someone that doesn't want too feel tied to the office when having to process their payroll. Everything you need regarding your employees, retirement and more is all in one place.

Cons

It took a little bit of time getting used to from it's old platform, but it was a great update and I have no complaints.

Review Source

Joshua D.  
Managing Attorney  
Law Practice  
Used the software for: 6-12 months

### "Great Small Business Payroll and Benefits Solution"

March 10, 2021

5.0

This is a good solution for a small organizations with diverse employee types.

Pros

The platform is easy to set up. It does a good job of handling payroll and provides an easy-to-use self-service portal.

Cons

The user interface is a bit clunky, and the dashboard can become cluttered with underused features.

Review Source

JD

Jammi D.  
owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "paychex flex wrap up"

November 24, 2023

5.0

overall great experience with paychex flex

Pros

makes HR a breeze when its automated on the app also employees can check most information on the app without going into a office

Cons

there are delay times between delivery of payroll and when its entered in the system which could be improved

Review Source

VR

Verified Reviewer  
Credit & Portfolio Analyst  
Financial Services  
Used the software for: 2+ years

### "Convenient Breakdown of My Benefits"

April 2, 2018

4.0

Pros

Managing all benefits, whether it be reviewing my income and pay stubs, paid time-off, or insurance related items is easy to navigate with the Paychex Flex user interface. Using the app on the go offers quick access as well.

Cons

I had trouble following the demo when the layout transitioned from the classic layout to its more recent layout, but the option to use the classic layout is provided.

Review Source

KO

Kristina O.  
Dental Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fast & Convenient!"

February 18, 2020

5.0

Paychex Flex has allowed me to make changes, updates or just review information with ease!

Pros

I love the ability that I have to update my employees banking information, pay changes whether one time, a duration of time or permanent. I used to have to call in and speak with someone over the phone to do what now only takes me a few moments.

Cons

This product is fast, easy, and convenient to use. I have not had anything happen that's been unpleasant so far.

Review Source

SS

STEPHANIE S.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Very expensive"

August 13, 2021

2.0

Pros

Easy to track attendance on the back end. Was one of the few platforms that has a physical time keeping device.

Cons

So incredibly expensive. It was easier to switch to a mobile based remote platform and just buy a tablet to act as a physical time keeping device

Reason for choosing Paychex Flex

Did not. We ended up preferring Boomr/Justworks.

Review Source

DS

Darla S.  
Human Resources Manager  
Wholesale  
Used the software for: 2+ years

### "Great Product"

April 4, 2018

5.0

Pros

Paychex Flex has allowed us to streamline many processes of our payroll and human resources aspects of our business.

Cons

I would like to see Paychex Flex add a feature to help employees with a check calculator to know how their taxes would be affected by changing their W-4 form.

Review Source

MC

Mihaly C.  
Rewires  
Construction  
Used the software for: 6-12 months

### "Paychex flex is good HR program for everyone"

January 6, 2023

4.0

This program helped me track my salary plus others when I needed it, recommend it if you need human resources

Pros

In general, I liked everything about him, especially when you need exactly something in his niche

Cons

I personally had a good experience with this paychex felx platform and it doesn't have too many flaws, so I recommend you to use it

Review Source

AR

Annette R.  
Application Support  
  
Used the software for: 2+ years

### "Average for time card application"

June 25, 2018

3.0

Pros

Simple dashboard for users. Can view available time off, request time off, and view pay stubs and more.

Cons

Service is frequently down or unavailable. Not sure if this is due to updates to the system or just errors on Paychex's end. If fixed, this program would be rated higher.

Review Source

Preston W.  
Manager of Center Operations  
Museums and Institutions  
Used the software for: 1-2 years

### "Maybe not the most user friendly"

November 21, 2018

3.0

Pros

I like that it has an app that isn't too invasive to use.

Cons

The verification process needs some work. I once had to request a verification code 3 different times. I even got one code 5 hours later.

Review Source

Favour A.  
account officer  
Banking  
Used the software for: 1-2 years

### "my Review of Paychex"

March 30, 2023

5.0

Pros

i like its flexibility of use and it is packed full with useful features.

Cons

i do not dislike anything about this platform

Review Source

wS

william S.  
ops manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Review"

April 20, 2023

5.0

Pros

I love the name of it honestly, flex a paycheck LOL. but great service, cant complain.

Cons

i was on the phone with customer service for less than 10 min, i wanted to talk more .

Review Source

MT

Michele T.  
Operations Manager  
Real Estate  
Used the software for: 2+ years

### "Great Dashboard for Employees"

April 15, 2021

5.0

Overall, great experience using Paychex Flex. It does exactly what it is intended to do and its user platform works very well.

Pros

Secured access for managing everything regarding payroll. No need for paper pay stubs because everything is electronic. Great for small company because it formalizes the payroll and allows transparency salary and monthly pay.

Cons

There isn't much that I don't like about this product. The one time I needed Customer Support I was transferred around to a few different people.

Review Source

TT

Thenappan T.  
Technical specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "One stop for employee "

August 30, 2022

4.0

Pros

Direct deposits are on time and the preview feature of seeing the monthly gross and split up without having to download the pdf is a really plus point

Cons

Vacation hours aren’t calculated properly

Review Source

VV

Vince V.  
IS Manager  
Consumer Goods  
Used the software for: 6-12 months

### "A touch pricey, but worth every penny"

May 19, 2022

5.0

Intuitive, easy to use, easy to deploy, and easy to manage. Can't ask for more than that.

Pros

Setting up the service for HR to use was a snap, and migrating from our previous software was easy.

Cons

Not a lot - Cost can be an issue if you're looking to just start out, but for most it should be ok.

Review Source

JP

Julie P.  
VP of HR  
Hospital & Health Care  
Used the software for: 2+ years

### "Lack of quality and support from implementation and customer support team"

March 16, 2017

3.0

The product is well done, however the implementation was poorly managed. Over 3 payroll cycles and still had payroll errors, audit were not conducted, lack of resources for the project for a large enterprise conversion. Poor customer support and project resources ended up losing the account, not lack of technological functionality of the product

Review Source

JM

Jim M.  
Director of HR  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Paychex meets my needs"

October 16, 2017

4.0

Once I was assigned a new support person to work with, things flowed more smoothly. Paychex meets our needs with 100-120 employees.

Pros

Ease of use and my assigned support team. The system is setup to allow me to make changes in Payroll, with changes automatically updating on the HR side.

Cons

The original support person I was working with!! Also, the ACA setup/maintenance costs are unfortunate. Tracking ACA on my own - cannot justify spending the money.

Review Source

Tanya L.  
Accounting Department Manager  
  
Used the software for: 2+ years

### "Works great from wherever you are"

April 5, 2018

4.0

No Worrying about filing all the taxes and keeping track of paperwork it is all stored in the system to print when needed.

Pros

Ease of use makes entering payroll from any platform extremely easy. I use my Ipad and laptop when I am out of the office and some of our employees use their phone to look at paystubs.

Cons

Reports are a little hard to navigate. I would like it to show an example of what the report contains

Review Source

RM

Ramonica M.  
HR Manager  
Construction  
Used the software for: 2+ years

### "Great for Very Small Companies"

August 17, 2017

2.0

Pros

I think the ease of the system for a organization just starting out is a major positive of this system. If you want to automate the payroll process, as well as have a system that can create reports for your organization, this system is a great one to start out with when you are small.

Cons

It is not really a system that works well for organizations with more than 50 employees. The system was great when I worked for an organization that had ten employees. But, once I got to a company with more than about 30, it did not work as well. There is a lot of manual components to the system that I would want automated since its purpose is to automate.

Review Source

EA

Elizabeth A.  
Behavioral Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "User-Friendly, Efficient, & Secure"

February 7, 2020

5.0

I absolutely love that I’m able to access files and important information the instant that I need it!

Pros

Paychex Flex is an easy-to-use online payroll service, that allows users 24/7 access to company + employee information, 401K Plans, Health Benefits, CheckStubs, PTO (request time off), Tax information (W2 Forms), enroll in Direct Deposit, view Clock-in times, and much more.

Cons

The login process for Paychex Flex can sometimes be tideous. I’ve had to go through many prompts and enter a verification code (sent to my phone) just to log in. But I love the fact that this software is super secure!

Review Source

BS

Brittany S.  
Admin Assist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Paychex Flex User Review "

June 18, 2018

4.0

Pros

The information is easy to find. It's all black and white and is pretty easy to use. I like that there is an option for live-person customer service.

Cons

Employee accounts are never terminated after the employee has been terminated from their employer. I am in an administrative role and a number of my new employees have trouble trying to create new paychex flex accounts with us due to their accounts with past employers. The employers never terminate their accounts and the employees never think to terminate those accounts when they change employers, so by the time they are hired on here, if they've had an account with Paychex, they can not log-in to that account and have to contact customer service and jump through hoops to try and access their old accounts.

Review Source

VR

Verified Reviewer  
Word Processing  
Law Practice  
Used the software for: 6-12 months

### "Paychex - If you have to keep track of time...."

March 20, 2019

4.0

This keeps track of time so you have to physically be in the office in order to log in. More accurate timekeeping for your employees. And for those of us who work extra.

Pros

Works well for keeping track of time and keeps your employees honest. You have to be in the office in order to log in. If you're late, it's late.

Cons

Needs humans to make sure it is being put in correctly and nothing gets missed. For the most part fine, but logging out is sometimes a problem.

Review Source

MI

Maria I.  
Front desk  
Hospital & Health Care  
Used the software for: 6-12 months

### "Easy to use system"

June 29, 2022

5.0

It’s easy, user friendly and overall a great experience

Pros

It’s not an overly complex software and is very easy to use. Has everything you need

Cons

Had issues with vacation time and approving time, but otherwise no issues!

Review Source

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