--- title: "Page 4 | Paychex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Paychex the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119841/Paychex-Flex/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Paychex 4.2 (1825) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Paychex ## Showing most helpful reviews Showing 76-100 of 1825 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fitness Coordinator Used the software for: Less than 1 year ### "Paychex has proven itself to be a reliable and valuable tool for my workplace." November 4, 2025 4.0 Overall my experience with Paychex has been positive. Using the Hiring interface has shown to be very helpful in selecting potential candidates for positions at my facility. It's also great to have access to Paychex when I'm away from work by using the app. Pros I like Paychex Flex because it allows me to easily track my paystubs and vacation days. It's also easy to review information and documents from my companies HR department and resumes from potential new hires. Cons At times the Paychex clock has bugs and issues with being slightly off from real time. This can cause my clock in and meal times to be incorrect. Review Source Kattya B. manager Used the software for: 1-3 years ### "good for employee paystubs" April 7, 2026 5.0 i believe i had a good experience with paycheck flex, nothing negative to talk about or say regarding company wise . Pros paycheck flex was very easy to use with my prior employer never had any issues, and if I did have any questions customer support was very friendly and responded very quickly. Cons nothing really, paychex flex was very easy to use and only downfall would be the employer at the time. Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) changed to new employer, unable to stay with same company. Review Source Receptionist Used the software for: 1-3 years ### "Receptionist" January 2, 2026 5.0 Overall I am happy with it. However, I did take a sick day once and I was not paid for it. I am not sure if that was a manager or system failure. Pros I like that i can see the hours i am working in real time. so that I can directly see what i am going to be paid for that week. Cons i don't like how you cannot sign in or check in from your phone, you have to either log in on computer or physical box in spa. Review Source Theresa B. CEO Used the software for: 1-3 years ### "Great Product for mid to large agencies" March 6, 2026 4.0 Overall they are a great company and Paychex Flex was great when I had a larger agency great products. Pros I liked that the self-service aspect of the products and the ease of use. Customer support was good and for the size of my previous company the cost was good. Cons When I downsized I had some issues that they were not able to resolve. It was not on them though so I had to go with another company. Switched from [A/P Advantage](https://www.capterra.com/p/199482/A-P-Advantage/) Company grew and needed to have more tax reporting products. Review Source Rebekah M. Bookkeeper Used the software for: 3-5 years ### "Great payroll company" March 27, 2026 5.0 I've enjoyed using paychex flex for all my payroll needs it is straight forward and easy to use as a small business. Pros Paychex flex is easy to use and helps make the payroll process a breeze for our small business. Best platform for payroll. Cons The only inconvenience I've had is my representative has change multiple times and always seams to be unavailable. Review Source Owner Used the software for: 3-5 years ### "The Good and the Bad" January 21, 2026 4.0 Generally good when we have a good payroll support specialist. I enjoy doing things the old school way, and if not assigned a good person, the process of weekly payroll can be painful. Pros Good value for money. Easy to use process for employees to login and view their paystubs, good tax processing program. Cons I like having a dedicated support person from my payroll, and this assigned person switches frequently and sometimes are unresponsive. Review Source Erik S. CEO Used the software for: Less than 1 year ### "Paychex Review" September 1, 2025 2.0 Paychex is not very helpful, be aware of the actual charges as Paychex has a lot of hidden fees that is not disclosed. And they will lock your account and will not provide records for you until it’s paid. Stay away from Paychex. Pros The platform was designed great, they software is able to walk your through step by step without having much experience or knowledge. Cons The system is hard to manage to obtain reports and record or duplicate pay stubs or W2s. The platform is difficult to recover duplicate documents for employees. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP was way more expensive in fees to run payroll. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[Rippling](https://www.capterra.com/p/172127/Rippling/) Reasons for choosing Paychex Paychex was a better fix for W2 and 1099 employees compared to the other platforms with advanced features. Review Source president Used the software for: 3-5 years ### "Paychex is easy to use but still pricey for small biz" September 10, 2025 4.0 At times it was great and at times very frustrating. The cost structure is frustrating. At times they increase costs without notification Pros Ease of use is great. I think anybody can learn to use it themselves. I also like the features in the app Cons The cost seems too high for a small business for what you get. I'd like to see a more affordable option for businesses with less than 15 people. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Franchise forced us to switch as a whole. Review Source Captain Used the software for: 3-5 years ### "Quick money" April 16, 2026 5.0 What else could I say about this awesome tool, it is helpful, quick, life saver, it is there for you Pros It actually comes into your account as soon as they send the payment, so you just wait a few minutes Cons I don’t think that there is anything at all that I don’t like about paychex flex, it is very helpful Review Source Operational Manager Used the software for: Less than 1 year ### "Paychex is easy to use!" September 17, 2025 4.0 My overall experience is pretty positive. Its easy to manage time and money as well as access benefits. Pros Paychex Flex has a user friendly interface and abilities to track and adjust payroll in real time. It is also easy to access benefits. Cons Mobile version is clunky. During use, the system seems a little message heavy, disrupting focus on necessary work flow. Review Source Office Manager Used the software for: 1-3 years ### "Paychex Flex Review" October 15, 2025 5.0 My overall experience with Paychex Flex is superb! Paychex Flex breaks down all of your finances in one simplified spot. Pros I LOVE THIS PRODUCT!!!! What I like most about Paychex Flex is how easy it is to use! Everything about your paycheck is so easy to find Cons So far, I have not found anything that I do not like about Paychex Flex. I mean you can get direct deposit on your card! How cool is that? Review Source Manager Used the software for: Less than 1 year ### "Paychex Flex is awesome!" May 25, 2026 5.0 As a manager, Paychex Flex makes my day to day much easier! Processing payroll, giving out time cards and the speed of everything can be time consuming but this app makes my life easier. Pros Paychex Flex is a great way for staff to be able to see their hours within a certain pay period and for us as manager to communicate effectively with them. It's a quick and efficient tool we use every week! Cons Sometimes the app needs an update every now and then but otherwise it's a great tool and I highly recommend getting it. Review Source Spa Manager Used the software for: Less than 1 year ### "Paychex Flex is great!" August 14, 2025 5.0 We recently switched to Paychex Flex and have been loving it. Customer Support made the change from our previous product super easy and walked us through every step of the way. Pros Paychex Flex has been super easy to integrate our payroll for our employees. It is very user friendly and the document storage is amazing. Cons We have not found any cons with paychex flex yet. It has been very easy to set up for our business and have been very happy with it. Switched from [OnPay](https://www.capterra.com/p/167109/OnPay/) We were having issues with Onpay and upon research found that Paychex Flex was a much better fit for our needs. Review Source Samantha L. Office Manager Used the software for: 1-3 years ### "Great Value & User Friendly " April 28, 2026 5.0 Pros I love the value for the price first and foremost. It's also extremely user-friendly which is very important to myself and my team. Cons I have no issues currently. The one little I.T. issue was fixed within an hour by their customer service team who was extremely easy to work with. Review Source Kylee G. Director of Youth and Intern Ministries Used the software for: 1-3 years ### " A Convenient and Reliable Payroll Solution" September 10, 2025 4.0 Overall, my experience with Paychex Flex has been positive. The app is convenient and easy to use, payroll runs smoothly, and the self-service features save a lot of time for both employees and managers. While there are a few drawbacks with reporting and occasional support issues, the platform overall makes payroll and HR tasks much more manageable. Pros Paychex Flex is an easy-to-use payroll system. Th mobile app is super easy to use once you get it set up. Really makes managing pay stubs, W-2s, and PTO simple. It has several self-service tools for employees, automatic payroll tax compliance, and several other features. Cons The downsides of Paychex Flex are that some features cost extra, the reports can be a little tricky to figure out, and customer support isn’t always consistent. The system works well overall, but parts of it do feel a bit outdated at times. Review Source Manager Used the software for: Less than 1 year ### "Software is Just OK" November 6, 2025 3.0 I only used Paychex Flex for a short amount of time, as my company decided to switch to a different product Pros It was easy to download my pay statements without a lot of hoops to jump through. The pay statements were easy to read Cons Logging in would take forever and once in, it was difficult to navigate through their system to find my paycheck Review Source CHRO Used the software for: 3-5 years ### "Paychex is good for small business to get started quick. " May 23, 2025 4.0 I would give it a 4 out of 5. I have been with them for 20+ years. I had the same representative for 13 years then after that I got a new rep every 3 months. Finally after complaining I finally got a rep again that has been with me for 2.5 years. But the billing aspect is really rough. Pros East of Use, Online portal is simple to use. System is always running and takes me only minutes to enter in payroll. Cons The billing is unclear. Invoices outside of the normal payroll deduction i have to hunt for to find out what i am getting billed for. Fees go up every year without explanation or notification. I have to re-negotiate every year and then trying to get credits takes hours of emails and work. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Paychex Rep and salesperson seemed much friendlier and helpful. They weren't trying to sell me just get me the information I needed. No pressure. Review Source HR Director Used the software for: I used a free trial ### "It's a contender" February 6, 2026 4.0 Pros There is an ease of use and a good value. I like the way the user interface looks. It's easy to navigate. Cons customer support can be slow, but I feel that you find that anywhere. There was no international payroll options that we were given, which is something that we need. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) pricing and features and ADP isn't for mid size Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing Paychex Paylocity couldn't get us what we wanted. Review Source Director of Admin and HR Used the software for: 3-5 years ### "Medicore platform" August 12, 2025 3.0 It does its job but I am looking for a new payroll provider due to the paint points we experience with paychex Pros Ease of use - its pretty generic/basic, and user friendly. the layout is all clean cut, including the user interface Cons customer service and customer support is poor. we have a new rep almost ever week. it is never consistent. it is also very high in price considering we barely have any features Review Source Payroll clerk Used the software for: I used a free trial ### "Paycheck not a big flex" April 8, 2026 3.0 the platform itself is functional, the customer service experience is poor, with some noting hard-to-reach account managers. Pros I love that it is easy to use, intuitive, and convenient, especially for mobile time tracking. It also offers good self-service options for employees. Cons There are difficulties getting support when issues arise. There were errors in tax filing (W-2s) and slow resolution to problems. Review Source TL Trisha L. HR Generalist Used the software for: 1-3 years ### "On the fence about this product." January 19, 2026 4.0 My overall experience with Paychex Flex is that it is an OK value for your money taking all considerations aside. Pros What I liked most about Paychex Flex was the Customer Support, Ease of Use, Time Tracking, Communication, Clock and Timer. Cons What I liked least about Paychex Flex was the bugs and issues that arise that require you to contact customer service. Review Source Amy J. SR HR Manager Used the software for: Less than 1 year ### "Easy Payroll Processing " June 23, 2026 4.0 Pros I find the system easy to use for payroll it’s simple and seamless. Customer service is pleasant and helpful. Cons Reports are limited and too many are only available in PDF and harder to customize to my specific needs Review Source Catering Manager Used the software for: Less than 1 year ### "Great payment platform" March 9, 2026 5.0 Overall it was a good experience and I was able to access everything that I needed to throughout my time using it. Pros The application was easy to use and easy to look at to see your paycheck and download tax documents. Allows you to see PTO and holiday pay. Cons I didn’t have any complaints about paycheck flex and I didn’t really have to use customer service for support. Review Source Administrator Used the software for: 3-5 years ### "Confident payroll reporting" March 3, 2026 5.0 Paychex Flex was efficient, clear and concise explanation and navigation. They made reporting and paying staff a breeze. I could be confident with the tasks knowing I had support when I needed it. Pros Paychex Flex gave me confidence in submitting payroll, and dealing with tax liabilities and retirement contributions. They made the government and agency reporting a breeze. It is the most intimidating part for a small business. Cons I could have used timeclock capabilities to keep track of hours, OT, and benefits. It would help to integrate the two tasks. Review Source Operations Manager Used the software for: 1-3 years ### "It was good for a short time" December 1, 2025 3.0 We ended up moving way from it due to the hidden fees and lack of transparency, but maybe we just couldn’t figure it out. Our new system is very good. Pros It’s popular and used across multiple platforms which made it easy to integrate with as the options were available. Cons Most everything else. The hidden fees, the lack of customer support. It is as a suggestion from a lender we use but it’s not very user friendly in my opinion. 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