# Page 4 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 4 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 76-100 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jacob M.  
Fleet Administrator  
Construction  
Used the software for: 1-2 years

### "When it works, it's great!"

February 28, 2025

3.0

For the majority of people that used it, it was a headache. The ease of use for accounting and HR was not worth the time spent having to correct punches.

Pros

The ease of use on the HR side. It was very easy to export and send payroll to our accountant.

Cons

The difficulty of use by employees. It was semi-easy to navigate and request time off, but the app takes up to five minutes to load before they can clock in or out. This led to impatience which led to a ton of missed punches.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Reason for choosing Paychex Flex

The demo was very convincing, and the price point was better.

Review Source

MR

Mannie R.  
QA Analyst  
Banking  
Used the software for: 2+ years

### "Great product to keep track of Pay!"

August 22, 2025

5.0

I love the product overall and like how easy it is to use for the average person. It keeps all the important information regarding your pay in one easy to use product.

Pros

The ease of use and its intuitive UI helps anyone navigate the system and find the information they are looking for!

Cons

The only drawbacks I would say are that its web based so we have to log in thru the website each time we want to access it.

Review Source

DO

Diana O.  
Accounting  
Construction  
Used the software for: 1-2 years

### "Great software for benefits management"

November 17, 2025

5.0

overall good experience, east to manage, great that there is ability to download and use paychex app

Pros

Easy to download paystubs and view available records ( time off, pay, taxes and benefits for specific pay period)

Cons

sometimes hard to download or reinstate the login information. When email sent credentials not received

Review Source

JC

Jackie C.  
Clinic Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Poor Customer Service Experience"

May 26, 2025

2.0

I would never recommend Paychex to anyone. There were several money mistakes made and it took months to get my money back on a mistake that was not mine.

Pros

It was a one stop shop for payroll and human resources. I didn't need to hire additional human resources people.

Cons

Customer service was awful. No one ever answered their phones, and when I left voicemails, it would take weeks to get back to me, if at all. Most of the time I would need to call multiple times and leave multiple messages before I would get a call back

Review Source

KW

Karen W.  
Director, Human Resources  
Government Administration  
Used the software for: 2+ years

### "Avoid this Service"

April 3, 2025

1.0

The worst I've used. Never would I consider Paychex or any of their products.

Pros

Their reporting is acceptable, but barely

Cons

Customer service, tax service (many many errors), processing, data integrity, they sold our employee data to a predatory payday loan company.

Review Source

MM

Mirela M.  
Controller  
Security and Investigations  
Used the software for: 2+ years

### "Great tool for HR"

March 13, 2025

4.0

Overall I am happy to have some much info in one place and be able to extract reports

Pros

So many functions and so many handy reports !

Cons

Some reports are very hard to run since there are so many items to customize

Review Source

MT

Misti T.  
Hiring Manager  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Time Saving Software"

May 25, 2025

4.0

Paychex Flex is a great tool, it is so easy to work with and integrates seamlessly with our time keeping app. Adding new users and payday is a breeze, thanks to Paychex

Pros

I love all the added benefits it offers our employees, so many great options to make your life a bit easier.

Cons

I’d have to say the cost. You do get a lot for the money. But it is a bit high. In my opinion anyway.

Review Source

AT

Andrena T.  
Catering Manager  
Restaurants  
Used the software for: 6-12 months

### "Great payment platform"

March 8, 2026

5.0

Overall it was a good experience and I was able to access everything that I needed to throughout my time using it.

Pros

The application was easy to use and easy to look at to see your paycheck and download tax documents. Allows you to see PTO and holiday pay.

Cons

I didn’t have any complaints about paycheck flex and I didn’t really have to use customer service for support.

Review Source

WD

Wendy D.  
Legal Assistant  
Legal Services  
Used the software for: Less than 6 months

### "Bad experience"

October 21, 2025

1.0

Bad experience. Maybe if they do like a user's guide to explain how to do things or re do the entire app

Pros

Nothing. It was super complicated to follow the process to onboard and Customer service seems like never help.

Cons

I don't like paycheck flex maybe people from HR like it but as an employee I was frustrated since the beginning

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

No one of us like it so the HR team decided to change it

Review Source

KJ

Kayla J.  
Director  
Facilities Services  
Used the software for: 6-12 months

### "Current Program "

April 18, 2025

3.0

Overall, right now, I could say I wouldn't be sad if we switched providers or decided to operate in-house again. However, I do like certain aspects of the program and would prefer to keep the program.

Pros

This payroll platform is decent, has many good features, and the payroll processing is easy. The HR tools provided are very helpful.

Cons

Our payroll specialist is always absent, there have been many errors regarding our account when it comes to taxes, and it seems that other representatives aren't willing to help.

Switched from

[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

I believe we made the change back in November of 2024.

Review Source

SC

Sophia C.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Confident payroll reporting"

February 28, 2026

5.0

Paychex Flex was efficient, clear and concise explanation and navigation. They made reporting and paying staff a breeze. I could be confident with the tasks knowing I had support when I needed it.

Pros

Paychex Flex gave me confidence in submitting payroll, and dealing with tax liabilities and retirement contributions. They made the government and agency reporting a breeze. It is the most intimidating part for a small business.

Cons

I could have used timeclock capabilities to keep track of hours, OT, and benefits. It would help to integrate the two tasks.

Review Source

SP

Shannon P.  
Manager of HRIS and AP  
Oil & Energy  
Used the software for: 2+ years

### "Good for small companies."

December 25, 2025

4.0

It is a good product for a small company that has time to fix all issues that arise from the program not always working correctly.

Pros

The customer service is very responsive. The processing of payroll is fairly simple when you double check everything.

Cons

The system is quirky often and my employees in the field have issues with time and attendance quite often.

Review Source

LP

Leslie P.  
Talent Support  
Consumer Services  
Used the software for: 2+ years

### "Paychex pros"

March 27, 2025

5.0

my overall experience with paychex is very good. i love it

Pros

what I like most about Paychex Flex is the notification it send. keeps you updated with paystubs.

Cons

what i like least about Paychex is that its not user friendly for the older people.

Review Source

KD

Kym D.  
Sr. HR Business Partner  
Packaging and Containers  
Used the software for: 2+ years

### "Chik-fil-A of HRIS Systems! You will be delighted at their Customer Service Levels!"

September 27, 2024

5.0

I like Paychex, especially their customer service. I get assigned a payroll specialist who is dedicated to our team here. We also get a dedicated HRBP who helps us with compliance issues and make sure that we are utilizing all of the Paychex offerings available to us. She alone has made our jobs a lot easier. I can't say enough about Paychex Customer Service. I have a direct email to my Client Services Rep and they respond in minutes, plus they are professional and NICE! They are patient and work along side us to solve problems and give solutions. It's seriously like the Chik-fil-a of HRIS systems when it comes to Customer Service.

Pros

Ease of use and product offering is well rounded, great for a mid-sized company like ours.

Cons

The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold.

Alternatives considered

[Paylocity](https://www.capterra.com/p/86714/WebPay/)

Reason for choosing Paychex Flex

Their customer service platform outline was intriguing and turned out to be the best decision we've ever made.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP's customer service was deplorable. I will never go back to them for this reason alone. No one beats Paychex customer service platform - NO ONE!

Review Source

BV

Brandon V.  
Physiotherapist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paychex Flex"

May 28, 2025

4.0

Quality experience overall and serves its purpose, but feel like paychex has not been updated since 2011

Pros

Interface was all together in one place, but not the most organized. Feel like it served the purpose that it needed

Cons

Felt like the interface was put together well, but did not have the most efficient set up. Would have to click several different things to get to where I needed

Review Source

CN

Carli N.  
Scheduler  
Wholesale  
Used the software for: 6-12 months

### "Easy to use and simple layout "

November 25, 2025

4.0

My overall experience with Paychex Flex has been positive and well rounded. I am able to access my benefits and paystubs.

Pros

What I like most about Paychex Flex is being able to find all my clock in information in one place. As well as communication tools.

Cons

The thing I like least about Paychex Flex is probably when it is down for maintenance but that is every platform

Review Source

CB

Cindy B.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Paychex Flex review"

February 21, 2025

5.0

Overall, my experience has been good using Paychex Flex.

Pros

It is easy to navigate and it is very user friendly.

Cons

The rep we had assigned to our account was not helpful at all. He wouldn't return calls/emails. Every time we would call to speak to him, he was NEVER available.

Review Source

DL

Diona L.  
AVP  
Consumer Services  
Used the software for: 2+ years

### "Solid product"

June 8, 2025

4.0

Overall it gets the job done, but some parts feel clunky (lots of clicks to do even simple tasks) and it does look somewhat dated. Aesthetics don’t matter so much to me but may matter more to some.

Pros

It’s nice to have a central place to manage HR and payroll related tasks and people can access information at any time.

Cons

Don’t like how there are separate logins for different functions. Also some of the actions are not intuitive so I feel we have to click around a little to figure out how to do things.

Review Source

Alexander G.  
Kennel Technician  
Veterinary  
Used the software for: 6-12 months

### "Paychex with the Flex"

January 8, 2026

4.0

Pros

I was on the receiving end of this product when my job was allowing us to clock in and pay us through this software and it was very easy to see my paystubs.

Cons

I haven’t really done enough with this product to truthfully have a problem with any component of this product.

Review Source

SN

Sausan N.  
Human Resources Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Dependable Payroll Solution "

May 6, 2025

5.0

Overall, my experience with Paychex Flex has been positive. Paychex Flex is a strong tool for small businesses.

Pros

The mobile app is also helpful for checking things on the go. It's helpful having everything—like taxes, benefits, and employee info—in one place. The customer support team is also responsive and usually quick to help.

Cons

The system can be confusing at first, especially if you're not familiar software. Some features feel buried in menus or hard to find, and reporting tools could be easier to customize.

Review Source

GS

Guerline S.  
Payroll Office Manager  
Telecommunications  
Used the software for: 1-2 years

### "Paychex Flex"

August 14, 2025

5.0

I use Paychex Flex to manage payroll in my company. It automates many tasks, which has really saved me time.

Pros

The interface is flexible and customizable. Payroll and benefits management is reliable, and customer support is always responsive

Cons

The price increases quickly depending on the options. The interface sometimes feels a bit old and takes time to master.

Review Source

MC

Matt C.  
GM  
Facilities Services  
Used the software for: 1-2 years

### "Happy with Paychex Flex"

September 16, 2025

5.0

Overall, we have been happy with Paychex Flex. We would recommend it for both small and large businesses.

Pros

Paychex Flex is very easy to use. This product is simple and easy to understand. We would recommend Paychex Flex

Cons

The only negative is logging in by employees. The login process can be cumbersome with the two factor authentication.

Review Source

BC

Brenda C.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Cost-Effective Payroll Processing"

March 7, 2025

5.0

It's a great alternative to more expensive payroll processors. But they still handle all the child support and other deductions.

Pros

Easy to use for both management and employees.

Cons

Sometimes the app doesn't keep up with updates on the employee side.

Review Source

AC

Ann C.  
CONTROLLER  
Construction  
Used the software for: 1-2 years

### "Paychex Flex User"

April 28, 2025

4.0

I find the software very easy to use for the most part. I just wish my 'payroll specialist' didn't keep changing all the time.

Pros

I enjoy the ease of inputting weekly payroll and updating employee info quickly.

Cons

I wish it was easier to create some custom reports. There are times I have to ask a specialist to create the exact report I need.

Alternatives considered

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Reason for choosing Paychex Flex

Paychex already had our records so it was easier to transition.

Review Source

AL

Arielle L.  
Account Manager  
Computer Software  
Used the software for: 1-2 years

### "Gets the Job Done"

April 26, 2025

3.0

It was a software that got the job done but wouldn’t be my first choice or preference.

Pros

It has the information it needs. I can find general paycheck information plus some additional items like checklists for to-do items, HR, Retirement benefits etc.

Cons

I felt like I have to over click to get to where I actually want to go. It doesn’t feel like it’s organized visually.

Review Source

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