# Page 47 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 47 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 47 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1151-1175 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Corey B.  
None  
Real Estate  
Used the software for: 2+ years

### "Great for employees "

January 23, 2019

5.0

Pros

Ease of use for employees, accessibility to pay stubs, retirement and w-2's

Cons

Some functions were only available via desktop or laptop

Review Source

SL

Stacey L.  
HR Director  
  
Used the software for: 1-2 years

### "Basic payroll"

February 27, 2017

3.0

We have used Paychex flex and found its features to be pretty streamlined and basic yet get the job done for a small company. The services have been very affordable so we have stuck with it. The customer service is lacking and we have issued a new payroll specialist on a regular basis.

Pros

recently updated platform, affordability

Cons

limited features, customer care and representation challenges

Review Source

RP

Rick P.  
Controller  
  
Used the software for: 2+ years

### "Since using Paychex, they are the easiest payroll service to use. "

May 23, 2018

5.0

Pros

Paychex is really easy to use from a payroll standpoint. I like the reports that are generated. I also like the fact that quarterly and annual reports are delivered extremely quickly.

Cons

I haven't really found anything majorly wrong with the Paychex software itself. I do wish there was a way of eliminating some of the payroll reports that are generated, because some of them are simply not necessary.

Review Source

DK

Diane K.  
Program Director  
Sports  
Used the software for: 2+ years

### "The Flex program could be useful "

June 23, 2020

3.0

To submit we have elected to do it with our specialist directly. For all other needs related to payroll the flex app has been a godsend!

Pros

I like that there is a mobil app making all information readily available almost everywhere. The ability to handle and see all payroll related information easily.

Cons

The flex system is offered for all accounts but there was no one to show/teach/explain how to use it. When I've tried to submit payroll/make changes through the app our payroll was canceled and not transmitted although it said it was submitted.

Review Source

TL

Teresa L.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My experience with Paychex Flex has been all positive. The software is user friendly. "

May 15, 2018

5.0

Very user friendly and support people that are located nearby and happy to help.

Pros

The software is easy to use. All support people are friendly and knowledgeable and are happy to find solutions to questions or problems.

Cons

There is nothing I can think of that I don't like about the software. Maybe it would be that sometimes when I am searching for info or help it might be confusing.

Review Source

Adam P.  
IT Manager  
Legal Services  
Used the software for: Less than 6 months

### "So much better than ADP"

November 20, 2018

4.0

It is good I prefer it over ADP. Also, the faceID login makes it so simple on my iPhone.

Pros

I like how easy it is to use and I never get locked out of it like ADP. The iPhone app is easy to use and shows me all of my pay stub info in one spot. Prior to this software, a previous company used ADP. ADP was old and clunky. Paycheck flex is easy and clean to use much more modern.

Cons

So far nothing I'm a able to see my pay stubs and tax documents on one spot.

Review Source

JB

Jon B.  
Business Analyst  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Average Payroll Software with Horrific Service"

November 8, 2017

2.0

ADP is hands down the superior service provided for marginal more expense

Pros

\- Attractive pricing with negotiations - Performs all necessary payroll activity in one location and sign on

Cons

\- Horrific level of service: Tax documents not sent by deadlines, personnel unwilling or unable to help, implementation leaders with limited service and knowledge - App of inferior quality

Review Source

Rashid C.  
Teaching Assistant  
E-Learning  
Used the software for: I used a free trial

### "PayChex Review"

January 9, 2022

4.0

Pros

Pay-Checks has a very easy to use, user friendly interface that enables the HR department to easily keep track of hours as well as to manage payroll. I only used this software briefly but there we no major problems with direct deposits and it also manages paperwork extremely well so that there is less of a burden when doing taxes.

Cons

Personally I did not experience any major cons with the software, however there are a lack of more intricate complex payroll features that are available on other services. I have also heard complaints about the customer service representation from other departments but I have not had these issues as everything worked fine.

Review Source

VR

Verified Reviewer  
Director Of Engineering  
Financial Services  
Used the software for: 1-2 years

### "Trying to catch up to competitors, almost there"

September 11, 2018

4.0

Pros

Simple single UI for payroll and retirement, with ability to get past paychecks online for those times you may need to to supply a copy of a paycheck for a mortgage application, etc.

Cons

That you cannot through their GUI change the destination bank account(s) for your paycheck.

Review Source

BL

Bryce L.  
HR Supervisor  
Retail  
Used the software for: Less than 6 months

### "Good Product for a small / medium sized business"

November 2, 2016

4.0

I've been using Paychex Flex for a few years now, and while there are other systems out there that are more feature rich, this product is perfect for a small to medium sized business. It is easy to navigate and use, and if you use any of the ancillary products such as their time and attendance solutions, it is a one stop shop. The customer support sets it apart from other companies as well. You are assigned a rep, who helps you with anything you need. If your rep is not available and you need immediate assistance, you can get near instantaneous help through the queue.

Pros

Good Customer Service, systems talk to each other, ease of use

Cons

Paid Time Off in payroll does not integrate with their HR Online system seamlessly. You have to have the balances and accruals in two different places

Review Source

VR

Verified Reviewer  
Scientist  
Education Management  
Used the software for: 1-2 years

### "Very user friendly and easy"

May 18, 2019

5.0

Pros

I like how easy it is to find all my information. Submitting time sheets was easy as long as you remembered to click the submit and send button. My stubs were also there. It kept everything about your hours and even your sick absences.

Cons

It was a little slow getting logged into the system using our company codes.

Review Source

AK

Annie K.  
Clinical Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Paychex Flex - HR Solution "

January 31, 2020

3.0

Pros

It was relatively easy to use as an employee seeking information about pay/retirement benefits.

Cons

Our system had difficulty tracking PTO and I think as a resource it was limited in this sense.

Review Source

AJ

Ahijah J.  
Project Manager  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Paychex user"

September 8, 2022

5.0

Pros

Even though I do direct deposit, I love that I can see and download my paystubs via the app, as well as my tax info

Cons

I feel like the user interface can be made to be a lot more "user friendly"

Review Source

SK

Sara K.  
CVT  
Veterinary  
Used the software for: 2+ years

### "Paychex Flex good overall"

May 25, 2020

5.0

Pros

Paychex is one of the easiest softwares that I have ever used. Everything is organized well and easy to find.

Cons

I have only come across one issue. My company has a different way to calculate PTO. Paychex does not have the ability to change this formulation. Therefore, the PTO is always wrong. The option is available to take the PTO off of pay stubs, but the wrong amount of PTO is still visible on everyone’s individual accounts. It would be great if there was an option to just input the numbers.

Review Source

BB

Becky B.  
Finance/Accounting  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paychex Review"

December 1, 2020

5.0

Excellent

Pros

Representative was exceptionally professional and responsive and the ease of use of product

Cons

Pricing was too high in comparison to other products

Review Source

EC

Emily C.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Easy Peasy!"

July 6, 2018

5.0

Accounting software can be convoluted and confusing at times. Paychex Flex is none of those things. It's a user friendly program that just makes my job easier.

Pros

I love the simplicity of the product and the flexibility that it offers. It's easy to use, simply constructed and doesn't require an abundance of tweaking. It's just a simple, easy to use program that shortens your work and makes life easier.

Cons

I wish it had more reporting features and was able to integrate with my accounting software better. Other than that, I love it.

Review Source

AC

ALEX C.  
INVESTIGATOR  
Automotive  
Used the software for: 6-12 months

### "EASY WAY TO KEEP TIME/ATTENDANCE DOCUMENTED"

November 20, 2018

5.0

Pros

EASY TO USE, VERY USER FRIENDLY PLATFORM.

Cons

SOMETIMES IT GOES DOWN RANDOMLY AT WORK AND CAN CAUSE SOME HEADACHES

Review Source

MB

Michelle B.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "Great to use for payroll needs."

September 30, 2022

3.0

I would recommend it and use it again.

Pros

It is easy to use and efficient. They help you when you need it which is very valuable.

Cons

The app did not let employees use it at first. More set up had to be done.

Review Source

JS

Jason S.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "Love having my PTO at my fingertips"

July 11, 2020

5.0

Easy to use and set up. Fingerprint security is great.

Pros

I love being able to see my availably PTO at any time.

Cons

PDF of pay stubs are difficult to see on the phone.

Review Source

ND

Nicole D.  
HR Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Great product bad customer service"

June 14, 2018

4.0

Pros

Very easy and simple to use. Reporting is a little cumbersome however most payroll reporting systems are and find this one better than most.

Cons

Customer service is not great and and acts like I bother them every time I contact them. Training when implementing was not great either, I taught myself most

Review Source

kG

kristina G.  
Operations Manager  
  
Used the software for: 2+ years

### "Easy to use"

June 4, 2018

5.0

Easy to use and help available if you need it.

Pros

Great reporting system with excellent breakdown of every line item (taxes, fees, etc). User friendly

Cons

My only gripe (and its small) is that it asks me the same question every time about if I want to "combine or separate' reports when I print them. Would be nice if I could set up my 'preferences'.

Review Source

PK

Priscilla K.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "We have just 2 employees & chose Paychex because they are up to date with the taxes."

February 18, 2018

5.0

Paychex is up to date with taxes & files reports promptly. I have complete access to reports for all I need to make my treasurer's report.

Pros

All forms are accessible from one site. The reports are clear and easy to understand. We have used Paychex for the first year after our reopening. The representative helped us set up from start to finish & is available for help when called.

Cons

The representative has changed at least twice this year, and once I needed help and the rep. was no longer with the company but I wasn't notified that I needed to call the supervisor.

Review Source

DM

Daniel M.  
HR Director  
Retail  
Used the software for: 1-2 years

### "DO NOT BE FOOLED - MULTI PLATFORMS SOLD AS ONE "

August 10, 2017

1.0

Use ANYONE else

Cons

Systems do not speak to each other. It does NOT save time. They couldn't provide us our info on a CD or anything when we left.

Review Source

DC

Daniel C.  
Sales Development Representative  
  
Used the software for: 1-2 years

### "A super easy way to centralize employee benefits "

January 16, 2018

5.0

Pros

I love that you can easily log on anywhere and see all aspects of your benefits (401k, payroll, etc.) I hate when it is hard to find paystubs, etc.

Cons

I wish that you could set up alerts so you knew when the paystubs, etc. are loaded on. I also wish there was a cleaner inetgration with 401k plans.

Review Source

CK

Crystal K.  
Sr Accountant  
  
Used the software for: 2+ years

### "No major comments to add here."

March 23, 2018

4.0

Pros

Ease of processing payroll. We are also able to add employees and terminate employees pretty easily.

Cons

Running reports are some times challenging - would like to get a census report, but there is really no report that exists without pulling pieces together. Would like the employees to be listed in alphabetically order as an option.

Review Source

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