# Page 48 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 48 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 48 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1176-1200 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

cR

cassandra R.  
owner  
  
Used the software for: 2+ years

### "software works great, the customer service reps can be great or horrible depending who i get. "

May 15, 2018

4.0

Pros

I am able to change categories for different payroll options. I do wish I understood how the software worked a little more so i could change things sometimes

Cons

it is slow at loading at times and the payroll report with overtime and trying to figure out how report to my workman's comp company has been really confusing to understand.

Review Source

Jonathan C.  
Creative Director  
Media Production  
Used the software for: Less than 6 months

### "Paychex gets the job done"

February 21, 2019

4.0

It is a good software that does exactly what you need it too but not much more.

Pros

The software does what it needs to well. It pays the team on time and give clarity to administrators and team members alike as to what they they are getting paid and where there taxes and otehr expenses are going.

Cons

I have experienced issues with the 401k portal. I have had some times where I set something up with my 401k and they did not take effect.

Review Source

EL

Emily L.  
Student  
Medical Practice  
Used the software for: 6-12 months

### "good product"

April 9, 2018

4.0

Pros

easy to use for all users. report writer is very good. payroll system is easy to use as well. so many features for employee records makes it an all in one

Cons

implementation was very difficult and took a long time. issues after implementation took a while to be resolved from customer service teams

Review Source

KD

Kelley D.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "For the most part the software is easy to use."

February 15, 2018

4.0

Pros

The regular dashboard is easier to use than the some of the other sections. As an adminstrator, it is easy to add an employee to the system,

Cons

Going from one area to another is not very quick, for instance in the FSA section, trying to keep a couple of reports open and swithching from one to the other is not easy or convienent.

Review Source

KM

Karen M.  
Co-Owner  
  
Used the software for: 2+ years

### "Easy to Use, Even When I'm Away From the Office!"

May 22, 2018

5.0

Pros

The software is easy to use from my office, but more importantly, if I'm away, it only takes a phone call or email to my Payroll Specialist to have my questions answered, and any issues are quickly resolved.

Cons

We haven't had any problems. When pulling reports for an audit, I got a little lost, but with one phone call, my Payroll Specialist was able to talk me through it.

Review Source

TT

Tina T.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "Paychex Flex is frustrating"

August 27, 2019

4.0

Overall it serves it's purpose, I feel that someone who is less experienced with computers may have trouble navagating. Their customer service is not good. You have to constantly call to tell them the same information over and over to get them to process a claim.

Pros

It's always nice to be able to get to the information available on Paychex Flex. I like that I can submit claims.

Cons

Flash creates some limits. It's also not that user friendly, to many layers, whcih is frustrating, the info they give when you go to check on a claims status is lacking.

Review Source

FW

Filip W.  
Human Resources Associate  
Pharmaceuticals  
Used the software for: Less than 6 months

### "Gets the Job Done"

November 3, 2016

3.0

The system is overall a relatively decent purchase, speaking from the perspective of a small-to-medium sized company. It is able to process multiple shifts and time schedules with no dips in functionality. The biometric feature is nice and reasonable. It is relatively user friendly for employees, but has a little bit of a learning curve for the administrator, due to the lack of intuitiveness with the configuration. The information is not really displayed in any sort of eye-catching way, so it tends to blend together and can be difficult to find things when troubleshooting/setting up accounts until you are really, really used to it. I would recommend an update to the website layout. However, overall it works very well with the amount of employees we have and there are never complaints with the clock in/clock out system.

Review Source

JW

Jatika W.  
Customer service representative  
Telecommunications  
Used the software for: 6-12 months

### "Paychex Flex"

February 9, 2021

4.0

My overall experience with the Paychex Flex has been OK.

Pros

The feature I like the most about this software is that I am able to get my pay statements and end of year statements on their website and it is very easy to do so.

Cons

The feature I like the least about this software is that if you change your phone number you will not be able to get into the account until you correct it with a representative because you need your phone number to get into the account.

Review Source

AO

Alexis O.  
HR Generalist  
Construction  
Used the software for: 6-12 months

### "PS Review "

October 6, 2017

4.0

Pros

The ease of use. Paychex is very easy to learn and to function within. It makes training new users on the system very easy as it is extremely intuitive.

Cons

Glitches in the feed of information between systems can occur and be a bit of an inconvenience. However this does not happen very often.

Review Source

JR

John R.  
Owner  
  
Used the software for: 2+ years

### "Since we started the cusiness 12 years ago, Paycjex never skiped a beat."

August 11, 2017

5.0

Thank you Paychex Team.

Pros

The product is easy to use, always available the results and report are timely and accurate. The reports satisfy the accountant and the insurance company for the workers comp annual audit.Their phone support and online chat work very well and I have never had to deal with a question or isuue a second time.

Review Source

MR

Mary R.  
COO  
Legal Services  
Used the software for: 2+ years

### "I love Paychex"

October 13, 2017

5.0

Overall, the best payroll platform I've used.

Pros

Ease of use Use from anywhere Platform is flexible enough for almost any payroll scenario Allows employees to view their accounts from anywhere Customer service is there when you need help

Cons

Platform changes and updates sometimes create confusion Our customer service rep changes too frequently

Review Source

VR

Verified Reviewer  
Student  
Computer Software  
Used the software for: I used a free trial

### "Paychex Flex: good app for paying employes"

February 25, 2023

4.0

Pros

Paychex Flex offers a variety of tools and services, including payroll processing, tax filing, and employee benefits management. This makes it a comprehensive solution for businesses of all sizes

Cons

Coustomer care services is not good and bugs are ther in app which makes payment more slow .

Review Source

RS

Rebeka S.  
Program Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Paychex Flex"

January 24, 2019

5.0

Pros

We use Paychex Flex at my work to get electronic copies of our paystubs and also our tax documents. It's very intuitive and easy to search for and download a document you need, even when it may date a few months or years back. The site is attractive and clean and easy to navigate without any specific training.

Cons

As a user, I have no real complaints. I haven't had any trouble navigating the site, nor have I experienced any security concerns since it houses very personal records.

Review Source

JS

John S.  
Pastor  
Wine and Spirits  
Used the software for: 2+ years

### "Not for me"

May 26, 2021

4.0

Not real impressed. Maybe it will work better for you.

Pros

It does work but it’s harder to get around then other apps. Overall it’ll get the job done.

Cons

It’s hard to maneuver. When we have problems, the company tends to give me the run around.

Review Source

GM

Gary M.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Paychex"

September 24, 2019

5.0

Easy and fast method of getting paychecks processed.

Pros

Love that I no longer have to go to the bank or other institution to deposit paychecks, all done automatically.

Cons

There is nothing not to like. This is so simple and easy to navigate and recall previous data. Would be hard to say anything negative.

Review Source

Derek E.  
Front End Web Designer / Developer  
Public Relations and Communications  
Used the software for: Less than 6 months

### "PayChex Flex makes life incredibly easy."

August 10, 2018

5.0

The information that Paychex Flex offers with such ease takes all the questions I would have away from management. It is simply the best tool I have used over competitors.

Pros

The ease to find important information when you need it most is incredibly satisfying. The interface of Paychex is extremely user friendly.

Cons

Coming from a company that was lacking the access that Paychex offers, I can't think of a single downside to using Paychex Flex.

Review Source

ATM

Arthur Thomas M.  
AE  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Paychex Flex for payroll"

April 27, 2022

5.0

My overall experience is one of total and complete satisfaction and i would recommend it to any company to use.

Pros

This product is easy to use and easy to setup. It tracks my pay as well as any tax ocuments in real time and provides easy access to everything.

Cons

There is really nothing that i don't like as this product also has a moble application that makes it easy to see all of my payroll information.

Review Source

SB

Sara B.  
Co owner  
Restaurants  
Used the software for: 1-2 years

### "No customer service"

October 22, 2018

2.0

Pros

I like the app, and it was fairly easy to use.

Cons

It seemed within the company, there is a lack of communication. I had a tax issue that I brought to their attention it went on for months while they pointed fingers at each other. At the end I had to pay for their mistake, then left.

Review Source

RN

ROXANNE N.  
HR Business Partner  
Computer Software  
Used the software for: 6-12 months

### "Basic"

June 1, 2018

2.0

Pros

The system is easy to process payroll but is a very manual process so it will take the pocessor a significant amount of time if they have a lot of employees.

Cons

Have been unsuccessful in adding features that are supposed to work on the system such as calculating employer 401k match.

Review Source

DB

Debi B.  
VP Operations  
Financial Services  
Used the software for: 1-2 years

### "Easy to use but missing many features"

February 13, 2023

3.0

The relationship managers have not met my expectations. Calling in and getting someone from support is a better experience

Pros

It is easy to add hours and job cost. I like the templates for adding the information

Cons

Easy to add a new hire, but if they have an existing Paychex login, you cannot invite them to update their profile with the your company. Difficulties adding Direct Deposit bank info.

Review Source

VR

Verified Reviewer  
Director, Sales and Business Development  
Computer Software  
Used the software for: 6-12 months

### "Easy-to-use website & mobile app for reviewing pay stubs, tax forms, and 401k contributions"

May 31, 2018

4.0

Pros

The mobile app is very user-friendly for a payroll software. Especially with the fingerprint login, it's a much shorter process to get to pay stubs than I have experienced with any other tool. Navigation menu is limited but intuitive.

Cons

It took a few times using the app to understand the quickest path to each area (tax, pay stubs, etc.) - more clear language and a homepage dashboard would help.

Review Source

JD

Janice D.  
Accounting Manager  
Management Consulting  
Used the software for: 2+ years

### "I am very dissatisfied!"

January 19, 2018

1.0

Pros

Payroll per period is easy to retrieve. Anything outside of that - not so much! I have to fill this space, but nothing left to say.

Cons

I have had constant problems with errors being made on PTO and payroll deductions. I spend about at least 2 hours each week checking their work. A very important year end batch of transactions was just never even made.

Review Source

DS

David S.  
Project Developer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Retirement? Yes!"

September 5, 2019

5.0

Pros

I love managing my 401K! The ease of it, and watching my money grow is exciting!

Cons

So far I haven't had any issues with it.

Review Source

AM

Angela M.  
Owner  
Education Management  
Used the software for: 6-12 months

### "Difficult to navigate"

March 13, 2019

4.0

This is a good tool, if properly trained and support it readily available to answer questions.

Pros

I like all the functions available to employees and employers, there is a lot of in depth information available if you can navigate the software to find it.

Cons

From an employer and employee standpoint, I find the software difficult to navigate. There is almost too much data available that as an employer it's a lot of entry and as an employee you don't even know exists or how to extract it.

Review Source

JP

Jan P.  
Financial Secretary  
  
Used the software for: 2+ years

### "My experience with Paychex has been wonderful, stress and worry free. "

April 24, 2018

5.0

Pros

What I like most about the software is that it's easy to use. I never have to look all over the place for a specific report or summary. I started using Paychex software while working for an accountant and we switched all of our clients over to Paychex because of the ease in obtaining reports. So, when I had the opportunity to present the product to my Church, I was excited. Our Finance committee is also excited to have something new to bring to our church as a whole, when it comes to reporting income and paying the payroll taxes.

Cons

I have no cons to at this time. There is nothing that I don't like or would change about the Paychex software.

Review Source

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