# Page 49 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 49 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 49 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1201-1225 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SR

Steve R.  
Vice President  
Online Media  
Used the software for: 1-2 years

### "It's good software for small businesses "

July 30, 2018

5.0

It really does the job

Pros

This software is rather useful for having up-to-date information regarding paychecks, direct deposits and W2 forms. It's an affordable program.

Cons

No major cons to report. Sometimes errors that are make can take a while to resolve. Hard to find negatives.

Review Source

MR

Mariya R.  
Clinical Research Assistant  
Medical Practice  
Used the software for: 2+ years

### "Great Company!"

February 5, 2019

5.0

Pros

Paychex is the best company for our staff and company. They have an app or you can view your information from your account online.

Cons

There are no cons about Paychex. Our staff has found easy use to finding their pay-stubs or their sick and vacation time. Paychex breaks down everything the staff needs to know!

Review Source

HW

Hannah W.  
Management  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy and Intuitive"

May 8, 2024

5.0

Pros

Paychex Flex puts everything in one place and streamlines processes.

Cons

There's nothing id change about this tool.

Review Source

AC

Andrea C.  
Customer Success Director  
E-Learning  
Used the software for: 2+ years

### "A user friendly tool "

December 26, 2020

3.0

We used it before moving to ADP (which is much better) to keep payrolls and employees details, but the interface looks too basic and somewhat old.

Pros

It's very easy to use and it offers all the most basic features to show paystubs, time off and hiring details.

Cons

It's incredibly basic and scarely customizable

Review Source

MCM

Malissa Cooke M.  
Owner  
Photography  
Used the software for: Less than 6 months

### "Easy to Use"

February 3, 2022

5.0

Pros

My employees do not have an office to check in to daily so I like that it can be done remotely from their work location.

Cons

I feel like the app could be better. Employees are not able to change their information like address on their own. It adds an extra step for them.

Review Source

PF

Patty F.  
Administrator  
  
Used the software for: 2+ years

### "Flexible and Easy "

May 15, 2018

5.0

Pros

Ease of use. Ability to pull reports. Flexibility. Work on my time. Support staff are helpful in areas I don't know how to navigate.

Cons

There is nothing I dislike. Very helpful. I used to dislike the three point login process and now security when changing browsers but even those I have grown to appreciate.

Review Source

ST

Sarah T.  
Office Manager  
Construction  
Used the software for: 2+ years

### "Streamlines HR and payroll responsibilities!"

July 3, 2018

5.0

Pros

We feel like Paychex allows us to function with the resources a larger business would have, even though we are small! It is helpful to have professionals with answer to turn to in almost any situation.

Cons

The cost - but it can't be free! And it is quite reasonably priced. Otherwise we are quite happy with it.

Review Source

LS

Leisha S.  
HR Assistant  
Telecommunications  
Used the software for: 2+ years

### "It's a one stop shop!"

August 7, 2018

5.0

Pros

We have used Paychex mainly for payroll and W2 functions, and it has worked great! It's very user friendly and simple to understand. We are in the process of implementing PTO, and benefits paperwork into it to eliminate paper usage, and we're super excited!

Cons

It has worked great so far. I have no complaints.

Review Source

jY

jennifer Y.  
coordintator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "review for paychex"

July 19, 2022

5.0

Pros

When I was working with this software. I loved how easy it was to use especially with no experience.

Cons

I can't think of the a least about this software .

Review Source

PE

Paige E.  
Massage Therapist  
  
Used the software for: 2+ years

### "I receive personal payroll, company memos and manuals, and performance reviews via Paychex."

June 21, 2018

3.0

Pros

Paychex allows me to access pay stubs, company HR manuals, performance reviews, and more via Paychex. My company may not utilize all of the features available to them, however I value a one-stop location for vital information regarding my pay, tax information, training records, and the topics I noted above.

Cons

I believe that Paychex is in need of a visual overhaul in order to utilize a more user-friendly dashboard for users to navigate their information.

Review Source

VB

Vicki B.  
Office Assistance  
Management Consulting  
Used the software for: 1-2 years

### "Payroll Made Easy"

March 13, 2018

5.0

Overall, I would recommend Paychex for small business payroll.

Pros

Paychex has a great number of resources from forms to HR issues. You can add an HR feature and get personal assistance along with employee handbook. We has never had a problem with their custom service. Overall a good company to work with and they work at keep you up to date on yearly changes regarding payroll.

Cons

Some of the extra features are a little pricey. We were not that impressed with the process to get the employee handbook put together.

Review Source

TL

Tanya L.  
Accounting Manager  
Construction  
Used the software for: 2+ years

### "Paychex makes payroll easier on time"

October 6, 2017

5.0

Love this software makes my payroll and tracking so much easier and less time consuming

Pros

I do not spend hours figuring out deduction and hand keying all the entries. I dont have to keep track of garnishment payments because it is done directly by Paychex.

Cons

When you need to void a check it can become a little complicated if they have a garnishment or deduction

Review Source

LS

Laura S.  
HR Director  
Medical Practice  
Used the software for: 2+ years

### "Great Solution for Small Business"

September 8, 2016

4.0

Pros

Has allowed us to outsource some pieces of our payroll process to decrease our work load and provide support for managing our employees financials. Contact for our company is friendly and pleasant to work with.

Cons

Still have several manual steps to complete in house prior to sending to Paychex. Would like to find an all inclusive solution.

Review Source

JM

Joanna M.  
Membership Director  
Hospitality  
Used the software for: 1-2 years

### "Paychex Flex"

January 7, 2020

4.0

I am happy with Paychex Flex. This is a good product that offers simplicity to employees who do not often use a computer.

Pros

Paychex Flex is very user friendly! I love how easy it is to access all of my employment information in one location. I can track everything I need to and update my 401k, etc.

Cons

I always forget my password, LOL! Isn't that the tough thing with every site though. I have not had any issues or anything I dislike about this software. It seems simple and easy to use.

Reason for choosing Paychex Flex

price, location, initial customer service

Review Source

RA

Rimi A.  
Architectural Designer  
Construction  
Used the software for: Less than 6 months

### "Full featured package for small a business, with good open ended adaptability for future expansion. "

September 7, 2018

4.0

Overall a very effective and useful tool, also good as it can grow with your business with little or no interruption in payroll workflow for staff.

Pros

Main plus points for us were payroll tax being handled efficiently, so less leg work to be done in-house,

Cons

So far only issue has been integrating our staff with the new setup.. The availability of round the clock customer support is a good backup to have, compared to other providers of HR software.

Review Source

DA

David A.  
Marketing Manager  
Financial Services  
Used the software for: 6-12 months

### "The good and the bad"

October 17, 2020

4.0

It's very effective for smaller companies. Larger companies are likely to have more challenges using this product.

Pros

Its an easy to use software which helps you to easily clock in and out, easy to schedule time offs and share with others

Cons

Customer service support for ths productnneds to be improved. Sometimes they take a long time to address after sales challenges.

Review Source

SR

Shana R.  
Gen.Mgr  
  
Used the software for: 2+ years

### "Just when I think I can get around in the site changes are made which slows me down"

January 22, 2018

3.0

Pros

All the information I need as an administrator is available, as well as each employee had access to their information for payroll, 401K and FSA.

Cons

I do not like the most recent changes. They slow me down when I need to accomplish my goals, because I spend more time trying to find the information.

Review Source

MV

Michael V.  
Recruiter  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Paychex Flex"

June 22, 2020

5.0

Pros

Secure way of accessing your paychecks and tax return information. The user interface is easy to use, and has everything you need when reviewing your finances.

Cons

Initial setup can take some time, getting user names and security set up, but understandable.

Review Source

Cassandra M.  
Customer Success Manager  
Computer Software  
Used the software for: 6-12 months

### "I am strictly a "reviewer" of this software. I only log in to view my pay stubs. "

November 10, 2017

4.0

Pros

Easy to log in Easy to find what I'm looking for Organized menus and navigation Not cluttered Good way to see the details but still get direct deposit from employer

Cons

I'd like to see more information other than what is on my paycheck (in a profiled manner), such as accumulative taxes that come out, current salary, etc. This is most likely something my employer can do,

Review Source

kU

keith U.  
Accounting  
Accounting  
Used the software for: 6-12 months

### "Best payroll software on the market"

April 2, 2018

5.0

Payroll is much easier using Paychex Flex along with the reporting and yearly tax information. Response time is much better with this company than our last. Rates are also better as well; better discounts offered

Pros

Payroll is the only feature we use currently. I like the overall look and ease of moving around from screen to screen, the ease of entering/changing information. The security is top notch with several levels to log in. I like the ease of switching from client to client

Cons

I can't seem to keep the custom payroll view I want no matter what I do. I've made inquiries to support on how to fix this, but to no avail. This is my only complaint.

Review Source

JC

Jessica C.  
Accounts Receivables  
  
Used the software for: 2+ years

### "Paychex has improved over the years"

July 13, 2018

3.0

Pros

Paychex flex is very user friendly and offers flexibility base on each company. I really like how there are a variety of reports that we can refer to whenever we need to find information.

Cons

They don't have a simple way to do wages which is required by the federal government on HUD projects.

Review Source

SD

Sydney D.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paychex"

April 23, 2019

5.0

Pros

I manage 3 gyms and instruct and another al with different payrolls and each one is listed under one paychex account. It made doing my taxes SO much easier!

Cons

Nothing to report. I’m a user, not an administrator s as a user I’m completely satisfied.

Review Source

MG

Matt G.  
Property Manager  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Easy to know software"

August 29, 2016

5.0

Pros

My employer implemented this software. It is great. Hourly employees can clock in and out on their phones. This eliminates needing a punch clock all over. Also, you can check your stub and hours at any time and request changes right on the software without needing to go to the hr department.

Cons

People can easily clock in when not working. They should incorporate a GPS where people can only clock in once on site. It would eliminate most, if not all of the problems we have.

Review Source

SS

SUSAN S.  
Controller  
  
Used the software for: 2+ years

### "Not very robust but affordable and Excellent customer service!"

July 12, 2017

3.0

Pros

Affordability and dedicated, capable Payroll Specialist (current one is, but not all are). Reports are decent and readily available. They have an optional integration with G/L.

Cons

System can be slow, errors occur from time to time. Fortunately, fees are waived when they do and nothing has been detrimental to our business.

Review Source

AA

Alisha A.  
Payroll Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "get what you pay for"

November 7, 2017

2.0

Pros

The system and the implementation costs are well priced. Implementation is great! The implementation managers do awesome.

Cons

Once we left implementation the level of service went down. The ease of the for managers and approvals is not intuitive.

Review Source

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